HomeMy WebLinkAboutMINUTES - 04171984 - IO.4 TO: BOARD OF SUPERVISORS
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FROM: Internal Operations Committee Costa
DATE: April 16, 1984 Cotinty
SUBJECT: TELEVENTS, INC.
SPECIFIC REQUEST(S) OR RECOMMENDATION(S) & BACKGROUND AND JUSTIFICATION
RECOMMENDATION:
Authorize the Internal Operations Committee to meet with representatives of
Televents on May 21 , 1984 in an effort to update the Board on the current status
of previously identified problems with the telephone service at Televents.
BACKGROUND:
In reporting this matter back to the Board on February 14, 1984, the Board asked
our Committee to again review the timetable for rebuilding the Televents system
in its original service area.
Our Committee received a letter from Brian Coyne, Regional 'Manager of Televents,
dated March 9, 1984, indicating that they plan to have all of the rebuilding
completed within twelve months. Our Committee also received a February 7, 1984
letter addressed to the Public Works Department from Mr. Coyne commenting on a number
of points raised by our Committee in our meeting with Mr. Coyne on February 6, 1984.
Chief among these was the problem people have of getting hold of Televents by telephone
to register a complaint or ask a question. In his February 7th letter, Mr. Coyne
indicated that new computer software should be in place within two to three months
from February, 1984, and that once installed and coupled with staggered billings,
that he was confident Televents peak telephone load problems would be resolved.
We would like the opportunity to meet with Mr. Coyne and have him bring us up-to-date
on the installation of this computer system since we continue to receive complaints
from residents indicating that the telephone load problems have.mt yet been resolved.
Following our proposed meeting with Mr. Coyne on May 21 , 1984, we will report this
matter back to the Board.
CONTINUED ON ATTACHMENT: YES SIGNATURE:
RECOMMENDATION OF COUNTY ADMINISTRATOR X RECOMMENDATION OF BOARD COMMITTEE
— X APPROVE HER
SIGNATOR <s0Tom Powers Nancy C. Fanden
ACTION OF B ARD ON pri 1 7, 1984 APPROVED AS RECOMMENDED _ OTHER
VOTE OF SUPERVISORS
UNANIMOUS (ABSENT'r� > I HEREBY CERTIFY THAT THIS IS A TRUE
AYES: NOES: AND CORRECT COPY OF AN ACTION TAKEN
ABSENT: ABSTAIN: AND ENTERED ON THE MINUTES OF THE BOARC
County Administrator OF SUPERVISORS ON THE DATE SHOWN. ,
CC: Public Works Director ATTESTED G.7' `- - / 7,
Televents, Inc. (via Pub. Works) J.R. OLSSON, COUNTY CLERK
Internal Operations Committee AND EX OFFICIO CLERK OF T�b BOARD
. 153
M362/7-63 BY '`'`"`� y. �r��� g DEPUTY