HomeMy WebLinkAboutMINUTES - 05062008 - C.52 TO: BOARD OF SUPERVISORS
Contra
FROM: William Walker, M.D.,Health Services Director
Y� -1 �
B Jacqueline Pi 7g7 Contracts; Administrator r " ' 'Y Costa
n �. .A'�:C
DATE: April 18, 2008 ` ' County
gl Cdil+'�
SUBJECT: Approval of Contract Amendment Agreement#23-402-1 with Deloitte Consulting, LLP
SPECIFIC REQUEST(S)OR RECOMMENDATION(S)&BACKGROUND JUSTIFICATION
RECOMMENDATION(S):
Approve and authorize the Health Services Director or his designee (Patrick Godley), to execute on
behalf of the County, Contract Amendment Agreement 423-402-1 with Deloitte Consulting, LLP, a
Limited Liability Partnership, effective April 1, 2008, to amend Contract #23-402, to increase the
total payment limit by $160,000 from $400,000 to a new total payment limit of $560,000 and to
extend the term from June 11, 2008 through June 30, 2009.
FISCAL IMPACT:
This Contract is included in the:Health Services Department Enterprise I Budget.
BACKGROUND/REASON(S) FOR RECOMMENDATIONN:
On. June 12, 2007, the Board of Supervisors approved Contract 423-402, with Deloitte Consulting,
LLP, to provide professional consultation services and technical assistance to the Health Services
Director with regard to the Contra Costa Regional Medical Center's Call Center appointments
and scheduling. The services included an analysis of call volume metrics, an evaluation of current
processes to identify "bottlenecks", conduct a staff level assessment, compare productivity analysis,
conduct a benchmark analysis of other State and County call centers, collect and analyze data from
statistical call reports and productivity, develop options for "go forward" operational and customer
focused strategies, and conduct an overall assessment and evaluation of CCRMC's existing
medical equipment. The term of the original agreement was from June 12, 2007 through June 11,
2008.
CONTINUED ON ATTACHMENT: V1 YES SIGNATURE:
we RRECOMMENDATION OF COUNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITTEE
✓ APPROVE OXHER
r
SIGNATURE (S):
ACTION OFBOARDO4 APPROVED AS RECOMMENDED. OTHER
1
VOTE OF SUPERVI S I HEREBY CERTIFY THAT THIS IS A TRUE
A UNANIMOUS (ABSENTQ'�Q`... AND CORRECT COPY OF AN ACTION TAKEN
AND ENTERED ON THE MINUTES OF THE BOARD
AYES: NOES: _ OF SUPERVISORS ON THE DATE SHOWN.
ABSENT: ABSTAIN: p�-
Contact Person: Patrick Godley. (957-5410) ATTESTED
JOHN CULLEfG, CLERK OF THE BOARD OF
CC: Health Services Department (Contracts) SUPERVISORS AND COUNTY ADMINISTRATOR
Auditor Controller d /
Contractor BY , DEPUTY
i
Board Order
Page 2
#23-402-1
Approval of Contract Amendment Agreement #23-402-1 will allow the Contractor to provide
additional services to conduct an assessment to identify specific process and/or technical
contributors of the high "HOLD" times currently being experienced in the CCRMC Call Centers
and provide professional consultation and technical assistant services with regard to the
development of a strategy and roadmap for Contra Costa Health System's identity and access
management (IAM) Program., through June 30, 2009.