HomeMy WebLinkAboutMINUTES - 06122007 - C.103A 3(A)
TO: BOARD OF SUPERVISORS -- ° Contra
FROM: William Walker, M.D., Health Services Director :-_f '`_ i.
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By: Jacqueline Pigg, Contracts Administrator Costa� �'"
DATE: June ?f 2007 County
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SUBJECT: Approval of Contract#23-402 with Deloitte Consulting, LLP !!
SPECIFIC REQUEST(S)OR RECOMMENDATION(S)&BACKGROUND JUSTIFICATION
RECOMMENDATION(S):
Approve and authorize the Health Services Director or his designee (Patrick Godley), to execute on
behalf of the County, Contract #23-402 with Deloitte Consulting, LLP, a Limited Liability
Partnership, in an amount not to exceed $400,000, to provide professional consultation services
and technical assistance to the Health Services Director with regard to the Contra Costa Regional
Medical Center's (CCRMQ Call Center and an evaluation of existing CCRMC medical
equipment, for the period from June 12, 2007 through June 11, 2008.
FISCAL IMPACT:
This Contract is included in the Health Services Department Enterprise I Budget.
BACKGROUND/REASON(S) FOR RECOMMENDATION(S):
Under Contract #23-402, the Contractor will provide professional consultation services and
technical assistance to the Health Services Director with regard to the Contra Costa Regional
Medical Center's Call Center appointments and scheduling, including, but not limited to, an
analysis of call volume metrics, evaluate current processes and each technical component of the
overall scheduling to identify "bottlenecks, conduct a staff level assessment, compare productivity
analysis and conduct a benchmark analysis of other State and County call centers, collect and
analyze data from statistical call reports and productivity, develop options for "go forward"
operational and customer focused strategies, and an overall assessment and evaluation of
CCRMC's existing medical equipment, through Junel 1, 2008.
CONTINUED ON ATTACHMENT: YES SIGNATURE:
RECOMMENDATION OF COUNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITTEE
APPROVE OTHER
SIGNATURE (S):
ACTION OF BOARD ON APPROVED AS RECOMMENDED OTHER
VOTE F SUPERVISORS I HEREBY CERTIFY THAT THIS IS A TRUE
UNANIMOUS (ABSENT ) AND CORRECT COPY OF AN A TION TAKEN
YES: NO AND ENTERED ON THE MINUTES OF THE BOARD
ABSENT: ABSTAIN: OFF S�U�PER�VISORS ON THE DATE SHOWN.
Contact Person: Patrick Godley. 957-5410 ATTESTED J J I
y ( ) JOHN CULLEN, CLERK OF THE BOAR OF
CC: Health Services Department (Contracts) SUPERVISORS AND COUNTY ADMIN STRATOR
Auditor Controller c�/'P '�-
Contractor BY T DEPUTY