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TO: BOARD OF SUPERVISORS _�
Costa C
FROM: Danna Fabella, Interim Director �� •
Count
Employment and Human Services Department °'�sr- -'�P y
A COUN'�
DATE: March 2, 2006
SUBJECT: Approve and Authorize an amendment with Language Line Services for Telephone-Based
Interpreter and Document Translation
SPECIFIC REQUEST(S)OR RECOMMENDATION(S)&BACKGROUND AND JUSTIFICATION
RF.COMMF.NDF.D ACTION:
APPROVE and AUTHORIZE the Employment and Human Services Director, orldesignee, to EXECUTE a
contract amendment with Language Line Services effective April 4, 2006, to increase the payment limit by
$88,000 to a new payment limit of$138,000 with no change in the term of July 1, 2005 through June 30, 2006
to provide additional translation services. (Budgeted: 20% County; 40% State; 40%Federal)
FINANCIAL, IMPACT:
$138,000: 20% County; 40% State; 40% Federal
CHTI,DRF,N'S IMPACT STATFMF,NT:
This contract supports all of the community outcomes established in the Children]s Report Card: l) "Children
Ready for and Succeeding in School"; 2) -"Children and Youth Healthy and Preparing for Productive
Adulthood"; 3) "Families that are Economically Self Sufficient"; 4) "Families that are Safe, Stable and
Nurturing"; and 5) "Communities that are Safe and Provide a High Quality of Life for Children and Families,"
by providing translation services to assist our multi-lingual population.
RACKGRCIUND•
Language Line Services provides telephone-based language interpreter services in multiple languages such as
Spanish, Chinese (Mandarin & Cantonese), French, Japanese, Russian, Korean, Vietnamese, Armenian,
Cambodian, Haitian Creole, Tagalog, Farsi, Thai, and other languages. Services include a one-touch access dual
handset phone for three-way interpreter call that is now being used in six different County offices. In October
2002, County's Employment and Human Services Department (EHSD) renegotiated the contract with Language
Line and extended the Contract term to June 30, 2005 in exchange for a substantial)service rate reduction for all
languages and calling times. Those reduced rates will be carried forward into the contract for fiscal year 2005-
06. Additionally, Language Line Services will provide document translation services-a much needed service
to our multi-lingual clients.
EHSD has increased the level of services provided by Language Line to address the ongoing, additional demand
for interpreter services by Limited English Proficient clients. EHSD staff continues to provide comprehensive
and multi-lingual social services to clients. (21-800)
CONTINUED ON ATTACHMENT: YES SIGNATURE: W
_RECOMMENDATION OF COUNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITTEE
+.-APPROVE OTHER
SIGNATURE(S):
ACTION OF BOAR O - " `� '�1 1 / APPROVED AS RECOMMENDED \ OTHER
VOTE OF SUPER I .ORS
1/"'.UNANIMOUS
x I HEREBY CERTIFY THAT THIS IS A TRUE
/ `UNANIMOUS(ABSENT / y ) AND CORRECT COPY OF AN ACTION TAKEN
AYES: NOES: AND ENTERED ON THE MINUTES OF THE BOARD
ABSENT: ABSTAIN: OF SUPERVISORS ON THE DATE SHOWN.
ATTESTED OL�I
JOHN CULLEN,CLERK OFITHEIBOARD OF
tJPERVISORS AND COUNTY ADMINISTRATOR
Contact: WEND,Y THERRIAN
EHSD(CONTRACTS UNIT)-EM
COUNTY ADMINISTRATOR BY �Q___.... CS/ ,DEPUTV
AUDITOR-CONTROLLER i
CONTRACTOR