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MINUTES - 05172005 - C39
FHS ## 2 Contra f ' TO: BOARD OF SUPERVISORSCosta �. - ./ %•- ....ice. f MAN SERVICES COMMITTEE FROM: FAMILY AND HU '•, •f��' '`i COUIZ Count DATE: MAY 17, 2005 r SUBJECT: OVERSIGHT OF SERVICE INTEGRATION SPECIFIC REQUEST(S)OR RECOMMENDATION(S)&BACKGROUND AND JUSTIFICATION Recommendation: ACCEPT report from the Employment and Human Services, Service Integration Team Program Manager on the activities and achievements of the Contra Costa County Service Integration Program, as recommended by the Family and Human Services Committee. Fiscal Impact: None Background: Contra Costa County's Service Integration Program is a multi-disciplinary collaboration of staff from the County Departments of Employment and Human Services, Health Services, Probation, County Administrator's Office, Mount Diablo Unified School District, West Contra Costa Unified School District, community-based organizations and neighborhood residents. This report summarizes some of the Service Integration Program's key innovations and contributions to improving the wellbeing of Contra Costa children, families and communities over the past 11 years. It presents highlights of the Service Integration Program's activities and accomplishments, primarily focusing on 2004; "Notes from the Field," vignettes presented by SIT staff members describing several SIT families who have recently overcome mayor obstacles thanks to the exceptional multi-disciplinary work of the SIT teams; and a description of the Service Integration Program's efforts to balance its budget and diversify its funding base to maintain services during these difficult budget times. CONTINUED ON ATTACHMENT: GNATURE: RECOMMENDATION OF COUNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITTEE APPROVE OTHER C SIGNATURE(S): F DERAL GLOVER MARK DeSAULNIER OF BOARD ON ,,0) APPROVE AS RECOMMENDED ./`' OTH56 ACTION 6/00, VOTE OF SUPERVISORS I HEREBY CERTIFY THAT THIS IS A TRUE -19 X UNANIMOUS (ABSENT ,2.e�' ) AND CORRECT COPY OF AN ACTION TAKEN AND ENTERED ON THE MINUTES OF THE BOARD AYES: NOES: OF SUPERVISORS ON THE DATE SHOWN. ABSENT: ABSTAIN: ATTESTED ZZ1.1 JOHITSWtE ,CLERK OF THE BOARD OF SUPERVIS6AS AND COUNTY ADMINISTRATOR Contact Person: Dorothy Sansoe(5-1009) CC: CAO HSD EHSD BY� DEPUTY Service Integration Program Contra Costa County TO: Family and Human Services Committee Supervisor Mark DeSaulnier Supervisor Federal Glover FROM: Nina Goldman, Program Manager, Service Integration Program SUBJECT: Report on the Contra Costa.County Service Integration Program DATE: April 25, 2005 RECOMMENDATION ACCEPT the attached report on the activities and achievements of the Contra Costa.County Service Integration Program. EXECUTIVE SUMMARY Established in 1994, the Contra Costa County Service Integration Program co-locates county and non- profit agency service providers and community residents in neighborhood-based centers to provide accessible, coordinated public services tailored to meet the specific needs and goals of low-income families, while also engaging families in resident-driven efforts to revitalize their communities. The success of this program's Service Integration Team(SIT) model stems from the synergistic relationship between its two key program components: (1) integrated case management services and (2)neighborhood-building activities. The Service Integration Program is widely recognized as a leader in the development of successful strategies that improve outcomes for low-income children, youth and families. Key Service Integration innovations include: � Forging new paradigms of inter-agency collaboration and creating necessary tools to support this work, including cross-agency information-sharing protocols, an integrated case management system and an effective family conferencing model. Redefiningcounty-communitypartnerships to help fundamentally shift the way in which our public agencies work with residents of low-income communities. � Launching new initiatives and strategy, such as free tax preparation services (Volunteer Income Tax Assistance), community career centers, employment-focused service delivery and the Verde Involving Parents Program. � Serving as a local model of public sector"systems change"by implementing performance- based results and new strategies for leveraging public and private investments. The success of the Service Integration model is evident in the measurable improvements achieved in the lives of the children, families and communities it serves. Recent examples of Service Integration Program outcome measures include: 40 Douglas Drive Martinez CA 94553 Phone 925-313-1793 Fax 925-313-1710 t With 30% of its CalWORKs participants working in 2004, the Bay Point SIT has maintained the highest CalWORKs employment rates of all county offices for seven years running. In 2000-2002, the Bay Point and North Richmond SITs had the two highest workforce participant rates of all districts. The Service Integration Program's Verde Involving Parents (VIP) Program increased school attendance at North Richmond's Verde Elementary School from 88.9% in 1999/2000 to 93.5% in 2004/05 to date. Over the past two years, Bay Point Works' staff prepared 303 tax returns for community residents. This free service put $372,026 in federal tax refunds back in the pockets of low- income Bay Point residents, including $184,863 in Earned Income Tax Credit(FITC)refunds. Due to the effectiveness of this model,the Service Integration Program has received local, state and national awards; has been the subject of articles and research studies; and frequently is represented by Service Integration staff at conferences as a"best practice"model. The current fiscal crisis poses serious challenges to the Service Integration Program. To compensate, the Service Integration Program raised $461,594 in public and private grant awards and contracts for FY 04/05 and is shooting for even higher outside revenues in FY 05/06. As public and private budgets continue to constrict in upcoming years, the obstacles associated with maintaining the Service Integration Program will remain great, despite the unquestionable value of our services. We will persist in our efforts to seek new and creative approaches to support this important program. BACKGROUND Established in 1994,the Service Integration Program is a multi-disciplinary collaboration of three Contra Costa County departments (Employment& Human Services, Health Services and Probation), two school districts, community-based organizations (LBOs) and neighborhood residents. The Service Integration Program's two Family Service Centers were designed to take an innovative approach to working with families that historically have posed some of the greatest challenges to service providers: families involved in two or more county programs who live in the County's most socio-economically disadvantaged communities. This unique model co-locates county and non-profit agency service providers and community residents in neighborhood-based centers to provide accessible, coordinated public services tailored to meet the specific needs and goals of low-income families,while also engaging families in resident-driven efforts to revitalize their communities. The success of the Service Integration Program model stems from the synergistic relationship between its two key program components: (1) integrated case management services and(2)neighborhood- building activities (see Graphic A). The integrated case management services component places cross-disciplinary Service Integration Teams (SITS) comprised of Public Health Nurses, Substance Abuse and Mental Health Counselors, Employment Specialists, Probation Officers, School Family Resource Workers, Social Workers and other specialists in Family Service Centers located in Bay Point and North Richmond, two Contra Costa neighborhoods with among the highest concentrations of families in greatest need of services. Based on the premise that the challenges facing low-income families and communities are inter- related, these teams embrace a holistic approach. 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L' _ 6L 44 '—"' O ' vU - - .�-- -- ;.,_�_ ,,,Ipi,�, , a.�4'-- ,'-:���-'-�'; -..�L-�-�--�.r..,,�-%---�.,..�--.,,;��-.:��:�.,.,�: _''..,rn � ': - -;+� -�,-----,,�.+�� -0_ U .-� U : _ - _ -,, ,"-_�,r,,,, _ T bA .- - � �, �, Q c c �; �, •— .,..� b�A a� o =� o .� ._ $-4 1 ,If _ 7 , . . I :.____ , _ _ ,a • • • 0 } • Ilk- to each family's unique circumstances. In addition to providing families with more personalized services in the communities where they live, this multi-disciplinary approach produces a comprehensive, consistent strategy for each family, reducing conflicting expectations and demands made by different programs. The Service Integration Program's two neighborhood-building projects, Bay Point Works(BPW) and the North Richmond Empowerment Collaborative (NREC), were born out of the recognition that an integrated team of county and community-based organization staff was a necessary, but not sufficient mechanism for addressing the full range of challenges facing the communities of Bay Point and North Richmond/San Pablo. BPW and NREC were designed to harness the talents and skills of neighborhood residents in the process of revitalizing their communities. This strategy has galvanized the creation of highly innovative and successful programs (designed specifically by and for community members) that support and build upon local cultures and traditions and fill critical gaps in the formal service delivery system. Perhaps most important of all, the neighborhood-building projects have expanded the long-term capacity of the Bay Point and North Richmond/San Pablo communities by developing the skills of numerous neighborhood residents and providing opportunities for them to give back to and build stronger connections in the neighborhoods where they live. BPW's community-building efforts started with the establishment of the Bay Point Community Career Center in May 1998 and have expanded steadily from there. Every year since, BPW has strengthened its services and, in turn, helped more and more Bay Point residents get jobs, keep jobs and move up the job ladder. In recent years, BPW has offered a number of supportive services that go well beyond the traditional employment services package, such as free income tax preparation for low-income Bay Point workers to help them capture the benefits of the Earned Income Tax Credit (EITC) and free structured activities for the young children of"working poor"parents during school holidays. NREC's community-building activities also initially focused on boosting neighborhood employment. Early successes included reinstituting night bus services in North Richmond, creating several in-home family day care centers and establishing the North Richmond Community Career Resource Center, which continues to serve neighborhood residents after having been spun off to a CBO in 2000. After making a number of strides in the area of employment,NREC decided to take on an issue of great importance to neighborhood residents: low levels of student success and parental involvement at Verde Elementary School. This focus resulted in the establishment of NREC's Verde Involving Parents (VIP) Program, which has played a critical role in initiating and sustaining the renaissance of Verde Elementary School over the past four years. This report to the Family and Human Services Committee of the Board of Supervisors summarizes some of the Service Integration Program's key innovations and contributions to improving the wellbeing of Contra Costa children, families and communities over the past 11 years. This report then presents highlights of the Service Integration Program's activities and accomplishments, primarily focusing on 2004. In this section we share voices of some of the families we serve, allowing them to present their perspective on our work together. This report also includes "Notes from the Field"— vignettes presented by SIT staff members describing several SIT families who have recently overcome major obstacles thanks to the exceptional multi-disciplinary work of the SIT teams. The final section of this report describes the Service Integration Program's efforts to balance its budget and diversify its funding base to maintain services during these difficult budget times. Page 3,4/25/05 • l ► SERVICE INTEGRATION PROGRAM ASA LEAPEk--IN "BEST PRACTICES" Since its inception over a decade ago, the Service Integration Program has emerged as a leader in the development of successful strategies that improve outcomes for low-income children, youth and families. The Service Integration Program reaches far beyond the traditional "agency service provider"model by involving low-income residents as integral partners in the process of addressing the needs and aspirations of the neighborhoods where they live. This small, inter-agency program draws down flexible funding from private foundations and outside contracts to complement more traditional federal, state and county funding streams. As a result, Service Integration has managed to maintain a flexibility and inventiveness unusual to public sector agencies. The program has launched programmatic, fiscal and organizational innovations that have laid the foundations for the development of more effective and efficient services to children, families and communities countywide. Due to the effectiveness of the Service Integration model, Contra Costa County has received local, statewide and national recognition, including the following awards: Two long-time Service Integration Program staff members have been the proud recipients of "Peacemaker Awards" from the Center for Human Development's Conflict Resolution Panels. Most recently,the Bay Point SIT Coordinator was honored with this award at the 11th Annual Peacemaker Awards Dinner in March 2005. The NREC Project Manager previously received this award from Conflict Resolution Panels in March 2003. The Contra Costa County Board of Supervisor's Commission on Women has inducted three Service Integration Program staff into the Contra Costa County Women's Hall of Fame ("Women Creating Community": NREC Project Manager—20009 BPW Project Manager—2002; "Women Demonstrating Leadership": Service Integration Program Manager- 2004). Service Integration's VIP Program received the resti ious 2002 California Gold Communi Award from the Counties, Cities and Schools' Partnership over 53 applicants statewide. This award honors communities most successful in delivering programs and services through collaborative efforts. Service Integration received a 2002 Achievement Award from the National Association of Counties in recognition of innovative programming that contributes to and enhances county government in the United States. The Foundation Consortium honored the Service Integration Program, along with three other programs statewide, with the 2000 Comm Unity Approach Award based on its successful community-building efforts. The six documentaries roduced by the BPW and NREC Teen Video Projects won a number of awards, including"Best Documentary" at the "Berkeley Film and Video Festival 2002", 2nd Place and honorable mention in the documentary category at the 2000 and 2001 "Black Filmmakers International Hall of Fame" and two "Western Access Video Excellence"Awards from the Alliance for Community Media. The Service Integration Program and its various initiatives also have been the subject of research papers and studies, including: North Richmond Gets Its Buses Back. How a Poor Community and an Urban Transit Agency Struck Up a Partnership (Institute of Governmental Studies Press, University of 1 CCS is a partnership of the California State Association of Counties,the League of California Cities,the California School Boards Association and the Center for Civic Renewal. Page 4,4/25/05 California, Berkeley, 1999),which focuses on NREC's successful strategy for partnering with A.C. Transit to bring night-time bus service back to North Richmond; and A Case Study on North Richmond (Abt Associates, on behalf of the Ford Foundation, 2004), which highlights the VIP Program as a successful model of school-community revitalization. The latter study credits VIP as being "largely responsible for the major improvements in school attendance, parent involvement and student behavior that have taken place at Verde..." The Service Integration Program continues to receive requests to share its successes with broader audiences. In 2004,the Service Integration Program Manager gave presentations at venues including: (1)the annual Pilots to Policy Conference, sponsored by the Foundation Consortium for California's Children and Youth and the California Department of Social Services; (2)the Promising Practices to Systems Change and Collaboration conference sponsored by First 5 California and the First 5 County Commission of the SF Bay Area; and the East Bay Funders Fair sponsored by Compass Point and the Volunteer Center of Contra Costa. The Service Integration Program also continues to host visitors interested in learning more about our unique model. In December 2004, for example,the Bay Point Service Integration Team (SIT)hosted a group of 15 representatives from San Joaquin County's Community Partnership, including a wide range of human service providers and managers. In particular, the San Joaquin County visitors expressed an interest in learning more about our integrated case management system, outcomes measures and opportunities for expanding service providers' functions beyond their traditional roles. Some of the Service Integration Program's major areas of innovation are summarized below: Inter-Agency Collaboration: Service Integration has been at the vanguard of Contra Costa's efforts to develop effective models of collaboration and cross-program and -agency partnerships, paving the way for greater collaboration countywide. Service Integration has developed new organizational structures to support this collaboration at the management oversight level (e.g., the inter-agency Service Integration Executive Oversight Committee), as well as at the frontline service delivery level (e.g., multi-disciplinary teams). The infrastructure and tools established through Service Integration's partnership model (e.g., shared supervision,team decision-making, etc.) and the relationships that have formed as a result have laid the groundwork for and facilitated the success of many other inter-agency initiatives. County-Community :Partnerships: Service Integration has redefined relationships between public agencies and residents of low-income neighborhoods while developing a viable model for bridging the all too common gap between agency "service providers"and the communities they serve. In 1997, in the wake of Federal Welfare Reform, each of the SIT sites engaged neighborhood residents in planning efforts to determine how these communities could succeed in this new policy environment. These efforts resulted in the establishment of two innovative community-building projects, BPW and NREC. This community engagement model created a template for future county-community endeavors, such as EHSD's Child Welfare Redesign. Cross-Agency Information-Sharing: Working together, key Service Integration partner g agencies (i.e., EHSD, CCHS, Probation, CAO) and County Counsel developed Contra Costa's first informed consent agreement for integrated services in 1994. This confidentiality release, which is renewed on an annual basis, gives permission for Service Integration staff from participating agencies to share information to better serve families. This "Agreement to Participate" form served as a model for more recent integrated services programs, such as the mental health"Spirit of Caring" Initiative, and contributed to the establishment of the Service Page 5,4/25/05 Integration Program as Contra Costa's first official "Multi-Disciplinary Children's Services Team". Outcomes/Performance-Based Accountability: Service Integration spearheaded Contra Costa County's early efforts to implement performance-based accountability. In the early- and mid- 1990's, the inter-agency Service Integration Management Team developed a set of meaningful outcomes that could be used to evaluate the success of the Service Integration Program by concretely measuring the program's impact on the lives of children and families. Service Integration staff has diligently tracked these program results since 1996. Service Integration's novel approach led to wider adoption of outcome measures by other county programs and laid the groundwork for the 1997 establishment of Contra Costa's Children and Families Report Card. More recently, the July/August 2004 issue of the Children's Advocate included an article entitled "Measuring Success: Evaluation Strategies Help Family Support Programs Prove They Make a Difference". This article featured the VIP Program's success at measuring the impact of its work in terms of improved school attendance and increased revenue to the school district(see Attachment A). Leveraging Public and Private Investments: Service Integration has designed its fiscal strategy around encouraging private foundations and other funders who do not typically support county ventures to invest in innovation in the public sector. Service Integration raised $461,594 in private and public grants and contracts for FY 04/05. For FY 05/06, the Service Integration Program has already secured $162,340 in grants and has a number of other proposals pending and under development. Through its strong track record of capturing measurable results, promoting public-private partnerships and engaging community residents in the process of bettering their neighborhoods and their lives, Service Integration has helped to convince many new funding partners that investments in the public sector can galvanize sustainable individual, family, neighborhood and systems change. Holistic, Integrated Case Management System: The Service Integration Program pioneered the g County's first integrated case management process. Focusing on the whole family unit, rather than just the individual,this process allows SIT staff to build upon family strengths and provide services driven by and tailored to each family's unique needs. Service Integration created the Family Assessment Record to support the development of comprehensive plans for addressing issues in a range of interdependent life domains, such as child care, child and adult health, transportation, school, employment and other social supports. First developed in 1995, this tool and the SIT case management process as a whole have been refined over the years to support continuous improvement and better integration of Service Integration services. Family Conferencing: The Service Integration Program's "Family Conferencing"model brought a new way of doing business to Contra Costa County. Service Integration began conducting inter-agency case conferences with client families in the mid-1990s. The success of our family conferencing model helped open the doors for similar family-focused models in Contra Costa, such as "Wraparound" in Children's Mental Health and "Team Decision Making" in Children and Family Services. Employment-Focused Service Delivery: In 1995, prior to the passage of Welfare Reform Service Integration was the first County program to implement an employment-focused service delivery model. The Service Integration model transitioned"eligibility workers" into "employment case managers"and tapped into the resources of all disciplines to move welfare recipients into the workforce. Due to the effectiveness of this model, the Service Integration Program was invited to co-develop EHSD's redesign plan for restructuring its eligibility determination function into an employment-focused service delivery strategy. Page 6,4/25/05 � Free Tax Preparation Services (Volunteer Income Tax Assistance): In 2003,the Service Integration Program piloted the Volunteer Income Tax Assistance(VITA) free tax preparation model at the Bay Point and North Richmond SIT sites. Based on the success of this pilot, Service Integration played a lead role, along with a number of other partner agencies, in launching a countywide VITA campaign in 2004: Earn It!Keep It!Save It!Contra Costa. The March/April 2004 issue of the Children's Advocate, a publication of the Action Alliance for Children, included an article on Family Resource Centers hosting VITA programs. The article highlights the successes of Bay Point Works in providing free tax assistance to low-income families(see Attachment B). J Community Career Centers: In May 1998,the Bay Point SIT's BPW project established the Bay Point Community Career Center, a forerunner to the County's One-Stop Career Center system. In January 2000,NREC established a second Community Career Center in North Richmond. The Career Centers introduced community-based employment resources delivered via aneighbor-helping-neighbor model to the communities of Bay Point and North Richmond. The Bay Point Career Center,which is still under the auspices of BPW,has enrolled over 4,100 members over the past seven years and receives over 7,600 visits annually. The North Richmond Career Center, which also continues to provide valuable services to community residents, was spun off to the Neighborhood House of North Richmond. � Verde Involving Parents (VIP): Service Integration's VIP Program, established in February 20019 has reaped impressive results. VIP is a team effort of parents, students,teachers and county agencies and non-profit organization staff who live and work in North Richmond. Their goal: get our children to school—every day, on time and ready to learn. Due to the dramatic impact of VIP on student attendance and parent involvement at Verde Elementary School,the West Contra Costa Unified School District (WCCUSD) invested$125,000 in the VIP Program during the 03/04 and 04/05 school years. During the first half of 2004, at the request of WCCUSD Superintendent Dr. Gloria Johnston,the VIP staff and managers met with principals and staff from four low-performing elementary schools to offer technical assistance and training on the VIP school improvement model. In summer 2004,the VIP Program presented the WCCUSD with a Training Handbook to support its VIP replication efforts. ACTIVITY HIGHLIGHTS AND OUTCOMES Acritical aspect of the Service Integration Program is its emphasis on tracking participant outcomes. Through outcomes, SIT staff members are able to evaluate their effectiveness based on measurable improvements in the lives of the children, families and communities they serve. The outcome data and activity highlights that follow are primarily for the 2004 calendar year. A summary of our 2004 core outcomes is listed in Table 1. Increase FamiCy economic Success The framework for Service Integration's self-sufficiency services pre-dates both federal and state welfare reform legislation. Since late 1995, the Service Integration Program has focused on strategies that increase employability and self-sufficiency of families receiving welfare,with staff members across all disciplines embracing an employment-focused approach to working with families. In 1997, the Service Integration Program expanded its effort to support all community residents in their search for employment,through the creation of BPW and NREC. Some of the impacts of the Service Page 7,4/25/05 Table 1. SERVICE INTEGRATION ~ 2004 OUTCOME SUMMARY INDICATOR 2004 of SIT CaIWORKs participants working BP SIT: 30% (Monthly Average) NR SIT: 17% of SIT CaIWORKs participants entering employment BP SIT: 5% (% entering employment & # entering employment) (3) (Monthly Average) NR SIT: 5%(3) of SIT CPS cases that require court involvement BP SIT: 14% (# of cases involving court/total cases) (8/56) (Annual Total) NR SIT: 16% (15194) of SIT CPS children who remain safely in their homes BP SIT: 85% (# of children who remain safely in their homes/total (117/137) children served) NR SIT: 93% (Annual Total) (208/224) of SIT CPS families whose children remain safely in BP SIT: 87% their homes (# of families whose children remain safely in (49/56) their homes/total families served) NR SIT: 89% (Annual Total (10194 of school days attended by youth on SIT Probation BP SIT: 70% (MonthlyAverage) NR SIT: 60% # of violations filed on youth on SIT probation BP SIT: 4 violations (# of violations & # of youth committing violations) (4 youth) (Annual Total) NR SIT: 6 violations S youth Level of violations filed on youth on SIT probation BP SIT: 4 Tech. (Technical, Misdemeanor or Felony) NR SIT: 2 Tech., (Annual Total) 3 Mis., 1 Fel. of SIT particiants served by the SIT PHN with a"medical home"T BP SIT: 97% (MonthlyAverage) NR SIT: 93% of SIT participants served by the SIT PHN utilizing their "medical home"3 BP SIT: 95% (MonthlyAverage) NR SIT: 95% 'Excludes school attendance of probationers whose whereabouts are unknown,who are in Juvenile Hall or at the Byron Boys Ranch,who are past high school graduation age or who are enrolled in independent study or college. 2 A patient with a medical home is defined as a patient with access to care that is known to him or her. 3"Utilization of a Medical Home"is defined as(1)for the well population:within periodicity for their age group;(2)for the unwell population: following through with recommendations from their medical home. f Integration Program's multi-disciplinary team approach and neighborhood-involvement strategies are highlighted below: O In 2004, the Bay Point SIT continued to lead all Employment and Human Services Department (EHSD) district offices with 30% of its CalWORKs participants reporting earnings. Once on par with the Antioch District Office and the county average, the work participation rates of CalWORKs participants served by the Bay Point SIT have surpassed rates at all other EHSD offices for the past seven years. Figure 1 compares changes in employment rates of CalWORKs participants served by the Bay Point SIT,the neighboring Antioch District Office and countywide during the period of 1996- 2004. Through 2002, the County as a whole experienced a significant increase in the number of CalWORKs participants entering the labor force. Factors contributing to this growth included the implementation of Welfare Reform and a period of rapid economic growth. During this period, CalWORKs participants served by the Bay Point and North Richmond SITs achieved the highest employment rates in the County. Gains by Bay Point CalWORKs participants were far greater than those achieved anywhere else in the County—rising by 19 percentage points (versus an increase of 14 percentage points in Antioch and 10 percentage points countywide). Over the past two years,the economic downturn has contributed to far lower rates of workforce participation countywide. While the percentage of Bay Point Ca1WORKs participants reporting earned income has also been subject to this trend, falling to 30% in 2004, Bay Point's lower performance in 2004 was still higher than the highest averages ever achieved countywide (29% in 2000) and was practically on par with Antioch's best performance (31% in 2000 and 2002).2 O Designed and fully staffed by neighborhood residents, the Bay Point Community Career Center continues to serve as a vital community hub both for unemployed Bay Point residents seeking work and working neighborhood residents striving to advance their careers. Five days and one evening per week, neighborhood residents can search through numerous up-to-date job listings, learn how to do job searches on the Internet, create high-quality resumes with the technical guidance of BPW community staff, develop their typing or computer software skills and conduct practice interviews with BPW staff. O Employment rates of Career Center members collected 30, 90 and 180 days after their visits to the Bay Point Community Career Center indicate that many community residents are working_as a result of visiting the Career Center-- and are keeping the jobs theme. In 2004: • 26% of the members successfully contacted 30 days after their visit to the Career Center reported that they were employed (1,122 members were successfully contacted; 287 members reported that they were employed). • 35% of the members successfully contacted 90 days after their visit to the Career Center reported that they were employed(791 members were successfully contacted; 279 reported that they were employed). • 43% of the members successfully contacted 180 days after their visit to the Career Center reported that they were employed(627 members were successfully contacted; 268 reported that they were employed). 2 For reasons that are not completely clear,the employment rates of North Richmond CalWORKs participants has dropped considerably below the County average during the last few years. One contributing factor may be NREC's shift in focus from community employment to Verde Elementary School. Page 8,4/25/05 f While employment rates after 30 days fell slightly relative to 2003 (from 28%to 26%), we are pleased that after longer intervals employment rates of Career Center members increased relative to 2003 figures -- from 32%to 35%after 90 days and from 29%to 43% after 180 dam. O An example of small favors making a big difference, the Career Center sells stamps and is the sole vendor of Tri-Delta and County Connection public bus tickets and passes in the community. This latter service saves countless residents from having to travel 15 miles roundtrip to Concord or further to Antioch to make these purchases. Initiated in response to member suggestions, this free service generated $6,647 in sales in 2004. O High usage numbers indicate the tremendous acceptance and success of the Career Center (Figure 2). Since opening its doors to the public in May 1998, the Bay Point Community Career Center has developed a membership base of over 4,300. In 20049 the Career Center served 1,361 individual members (639 of whom were new members),3 who visited the Center a total of 7,665 times. Members consistently express their gratitude for BPW's services (see "What BPW Members Are Saying" in box below). Much to the surprise of BPW staff, the July 4th, 2004, edition of the Contra Costa Times included a Letter to the Editor from one of our enthusiastic members lauding BPW's contributions (Attachment Q. What BPW's Members Are Saying... Ow 6 "The job fair was wonderf ul. It was a success f or me." 15 "�sta-�f are ver atiewt �w ass' t' vu.ewtbers." 6 "Tb n k5 for belpingme with m co[[e e c reer."' a Y 9 a "[elondng■e W■ w ed■sW W&t. }"ffwwon&Yfid6 eu*e.» 6 "The Center has helped me a lot in furthering my career goals . I'm a very successful business woman. " 6 "I just got my old job back at the Laundry MaO The BPW staff really helped me gain the leadership skills to get my job back." 6 afouqup ed a Lot. 4 was 'ust emplo ed with ofteatedit. 9.antso Ampp#that we/iaye a Place Like tIL"in out commun ." 6 "I wanted a better paying job. I went to the Career Center and two days later, I got a new job." 6 "1 love low tke center works. That's wkq I became one of tke 6oard members." 6 "I e t m mace and uie t to occas on e ttin a 'ob here." � J.p g f � � � 6 11,,;to a.re al wxs rem to a,55i5 t k.e witk xn tue,56pm. 7 A.a t'S wk I t oUe tfvi5 Ptxce,- It eels 3 This figure does not include individuals who purchased stamps or bus tickets but did not take advantage of the Center's other services. Page 9,4/25/05 c o o- N � O c # to C� � Q 0 COO) N N N o 0. (P M o. T 0*000 � c G Ute,! N OI* # Soo 7 00 N N 00 "000 CO) 7p %"Oo co Colo R or y � Z � r N t� d � o 0 N• o � O N O c� 0 o d� O O O c0 O N R 1 I O The North Richmond Family Service Center's Family Apparel Shop and the Ba, Point Community Clothes Closet continue to provide community residents with free clothing for work, emergencies and other daily wear. Both receive a great deal of support from EHSD's Volunteer and Emergency Services Team in Action, along with many donations from other friends of SIT. O BPW hosted two job fairs in 2004. On April 27th, 2004, BPW sponsored its 2004 "Jobs Central Job Fair"to help community adults find permanent work and to help local youth find summer jobs. 70 job seekers and 19 employers (including Home Depot, UPS, Sears, Macy's,the City of Pittsburg and Ventura Staffing,)participated in the event. Prior to the job fair, BPW hosted workshops on resume writing, interviewing techniques, dressing for an interview and"work ethics 101". In October 2004, BPW hosted 43 job seekers at its autumn"Employer Open House 2004". Employers recruiting at the event included: Bay Area Credit, Kaiser Permanente, Best Haven Mortgage and Perfect Business S, stems, among others. O In its third year serving as a Volunteer Income Tax Assistance (VITA) site, Bay Point Works prepared 162 tax returns for low-income "working poor"residents from February—April 2005. The average adjusted gross income of the taxpayers we served was $16,251. By providing this service, BPW staff helped put $210,577 in federal tax refunds back in the pockets of Bay Point residents, including $110,506 in EITC refunds. Our tax return preparation generated a 49% increase in EITC refunds, relative to last year's efforts. .Tm ove Famity- unctionin� � The Service Integration approach emphasizes earlier intervention and greater client contact, allowing SIT staff to get involved with families before situations reach crisis levels. In addition, SIT staff members typically stay involved with families longer,providing "informal" services to ensure that families are able to sustain these higher levels of functioning. Through intensive contact with other community service providers, SIT staff is able to keep a closer eye on participant families to make sure that children are obtaining needed health care services, attending school and are living safely in their own homes. Family functioning outcomes indicate the continued success of this approach: O A notable percentage of children served by the SIT child welfare workers have been successfull maintained in their homes. In 2004, 93% of the 224 children served by the North Richmond SIT's two child welfare workers remained at home and 85% of the 137 children served by the Bay Point SIT's child welfare worker remained at home. O During 2004 Bay Point SIT youth on probation attended school on average 70% of school da s each month. North Richmond SIT youth on probation attended school on average 60%of school days each month. © In 2003, 97%of the SIT clients served by the Bay Point Public Health Nurse (PHN) and 93% of the SIT clients served by North Richmond PHN had a"medical home".4 95% of all clients served by the Public Health Nurses at both sites utilized their medical homes.5 © On April 7th, 2004, the Bay Point SIT held the final of sixparent-child works ho s co-hosted by the two SIT sites and Volunteer and Emergency Services Team In Action starting in November 4 Having a"medical home"is defined as having medical insurance and/or having a regular medical provider. Also,this is Partial year data,as both positions were unfilled at different points throughout the year. "Utilization of a Medical Home" is defined as(1)for the well population:within periodicity for their age group;(2)for the unwell population: following through with recommendations from their medical provider. Page 10,4/25/05 1 2003. 15 parents and their 24 children enjoyed structured activities, including dancing, storytelling and arts and crafts at this event. Each family received a toolkit, including parenting information and instructions and supplies for fun and educational parent-child activities. In total, 118 children between the ales of 0-5 and their parents attended the six workshops, which were made possible through a grant from First Five Contra Costa. O In 2004, the Bay Point SIT and East County Child and Adolescent Mental Health Services co- sponsored three sessions of the Parent Prot , an award-winning program designed for parents of strong-willed, out-of-control and/or difficult children and adolescents. 20 parents (representing 36 children) successfully completed the sessions (which ranged from 7-10 weeks/24-30 hours) and gained concrete skills for stamping out behavior problems and ushering their children safely through childhood and adolescence. © The Service Integration Program's team-based approach to transitioning individuals with severe substance abuse and mental health problems into treatment continues to yield positive results. In these fields in general, entry rates into treatment tend to be extremely low. We are proud that 21 out of 33 SIT clients referred to substance abuse and mental health(SAMH)treatment by our SAMH Counselor during the first three quarters of FY 04/05 successfully entered treatment. O Before an emotional audience of approximately 250 people, two Bay Point SIT participants were among 23 individuals who received awards for achieving sobriety at the fifth annual Recovery Happens celebration held at the Ambrose Recreation Center on September 16, 2004. SIT SAMH Counselor Nanci Finley was also honored at the event for her many successes in helping families in the SIT communities overcome their obstacles in these areas. Vjiu* ExyandCommunity Cayacity to Support Cht`Cdren and U11ii ,families In addition to maintaining a community-driven approach to service development,the Service Integration Program has provided substantial training and mentoring opportunities to community staff hired through the neighborhood-building collaboratives. In addition, Service Integration is spearheading a number of other community-building projects and local efforts that meet the broader needs of families in Bay Point,North Richmond and San Pablo. O Both neighborhood-building collaboratives continue to be overseen by community residents. Since January 1999,NREC has been run by Annie King-Meredith, a lifelong North Richmond resident who successfully completed an intensive mentorship program. Eva Garcia, also a neighborhood resident, succeeded the original Project Manager to become the first community member to run Bay Point Works in January 2000. In 2004, with the support of the S.H. Cowell Foundation, these two community leaders assumed permanent, benefited"Neighborhood Services Coordinator"positions -- a significant step forward in institutionalizing the role of community leadership in the County's service delivery structure. O Approximately one-third of Service Integration Program staff members are residents of the SIT communities. Bay Point Works has a staff of eight community residents. NREC has a staff of seven community residents and/or parents of students at Verde Elementary School. In addition, a number of permanent county staff with positions at SIT lives in the SIT neighborhoods. O A special highlight of 2004, the Service Integration Program celebrated its 10th anniversary of providing services to the communities of Bay Point and North Richmond/San Pablo. Approximately 200 people.joined North Richmond SIT staff for their celebration on August 19th. Page 11,4/25/05 r E , The event featured community speakers and performers, including balloon artistry by our very own SIT Probation Officer, a hula hoop contest,the Bay Area's popular KMEL radio station's street van and face painting by the City of Richmond's Park& Recreation Department. Approximately 300 community residents attended Bay Point's celebration on August 25th enjoying a lively showcase of local talent, including dance performances, storytelling and a live disc jockey(see attached photos). O After four years,NREC's VIP Program continues to dramatically improve school attendance rates at North Richmond's Verde Elementary School. The VIP Program is a joint initiative of NREC and Verde School aimed at increasing student attendance, improving student behavior and enhancing parent involvement at what in 2000 was the lowest performing elementary school in the State of California. While attendance rates among all elementary schools in the West Contra Costa Unified School District have remained relatively stable over the past few years, increasing from 94%in 1999/2000 to 94.2% in 2004/2005 to date, Verde's average monthly attendance rate rose from 88.9%the year prior to VIP implementation to 93.5% during the 2004/05 school year to date (Figure 3). In total, the VIP Program's Family Partners have decreased full day absences from a monthly average of 644 in 1999/2000 to 312 in 2004/05 to date. Similarly, tardies have decreased by 36%. O VIP's Peacemaking Project, now in its second year,works with students and their families on improving communication skills, developing greater empathy and learning to peacefully resolve conflicts. With the support of VIP's training, coaching and classroom support, Verde teachers delivered the Second Step anti-violence curriculum in their classrooms once a week throughout the 2003/04 school year. During the 2004/05 school year, VIP's parent staff took over the lead role in delivering this curriculum to Verde students as part of Verde's 21St Century After-School Program. (In addition to delivering the curriculum, VIP staff engage students in a wide range of other peacemaking activities during the after-school program.) VIP staff also routinely deliver Second Step lessons to every Verde 1St—3rd grader for 20-30 minutes'per week during the regular school day. O In February 2004, VIP launched a new"Student Peacemaker"component. Since that time, VIP staff has provided extensive training to 46 Verde 4th, 5th and 6th graders who have gone on to officially assume the mantle of "Student Peacemaker". The Peacemakers work in shifts, serving as peer conflict managers on the playground, in the lunchroom and in their classrooms (see attached photos). The Student Peacemakers have emerged as true role models, helping others students learn to listen, express their problems calmly and brainstorm and implement safe and feasible solutions. In addition to helping their schoolmates, these young Peacemakers frequently report that the training and"work" experience has made them far better able to resolve their own issues both at school and at home. O In 2004, 42 Verde parents completed VIP's first two sessions of its Second Step Family Class. (Each session includes 4-7 classes for a total of 12-14 classroom hours.) Classes are designed to give parents the skills and tools they need to support their children's learning at home. Parents learn how to listen empathically to their children, how to implement effective problem-solving tools (e.g., holding family meetings and giving children"time outs") and how better to recognize and control their own anger. VIP held two more sessions of this class in early 2005, graduating an additional 40 Verde parents and caregivers (see attached photos). Selected excerpts from the final essays written by parent participants reflect the profound effect they feel this class has on their parenting skills. Page 12,4/25/05 j 1`r ' .................: ':.•+I:':I•: . i♦ �.; �.4 v X i!/i!■!■■■■!■■■■■■■■■!/■■/■■■■■i■■■■■/■■■■ �; �:i1 �� � ,c RFs a�,l■ �-%Al :iI ` l■ •A IF x Al Al ..:i1 1i .:i1 k 1/ 1 :i1 1/ X.Al is j Al Till vow— WWI— rs dro- 1 t � 1 s dw M Y eC k` I/ 1I �/ '/ •!I 1 alb's'' >< g yk I 0 N LO o w C!) 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U i v e rd e lst e ra d e r N F Pl 4Y t1%li {P' s iJ ls".J Y a Vud k e r vvtovvc, J u. t �L�1�t to�et�er. f'! y„ Parent class participant O%v%vx,9 ker fbVURLpresentoltbon ou.r Proud parent c1radu.ates. � J IN MEE F r of A 7 4 C f n H n`N x <�.s• � Js I g rt z 4' stu.dents receWbn tra%ni n to become -Peacemo hers St c.dent Peacevv MZer Graduates! Excerpts from VIP Parent Class Final Essays: 6 I've learned to control my anger. Now I talk to my daughter instead of screaming at her, now I explain things. t � Qo �c+u R�nc�ua 9 l�aue an�ane oan...53e�c��ce 3 u4e tcc opan!£Run.Because 9 "�► dIdit't&tal(1,fiAUI f(!.COiiuUie If*4Ptf 6llt 4lftCe J 6 ta)ded LfL fhld d4a66 J/falU fiavC nww conununkation wi&nub cfWd. 3f fie Ran a paa8lein we find a,6 tugetReC,if fie BAaure Sacra 9 gu„e Rrim a pivze and if Wo befiacuMg B«,ac fie geto puniafied Bud not udiat Pee wa4 u afrto. .l fie ma4t irtzpodant Ming that 9 Ceaw:ed io Mat 3 Peaue to 6e mace patient wd&r►uy Mild... 6 ...Now when my kids don't do their chores I take away their toys or don't let them go out to play with their friends. Before I always told them what I was going to do and didn't follow it, now I really do it. 15 Y AxVe,also learne��i�erestit slZills frvyn o6ier pa.revats in t6i.i5 class that T t6i.ink will h yer� fvet7fu t in yn.� fwu5e-. Forexaynple, callinl faynil�fneetisa.Is an�talltinj abaut an�probletM,s...we flare aroun.�t!►.e fvPu5e,. 13 I learned that my parenting style was a little bit wrong. I didn' t have any patience with my daughter. I used to hit her when she didn' t know how to do her homework. I've learned to control my impulses . I've learned to communicate with my daughter instead of hitting her... I have changed since I started taking this class . Now I believe that physical punishment isn' t necessary to raise my children. 6 I want to thank you for helping us to remember our responsibilities as parents because we often forget them dnd I think we always take the easiest way out, whish is bad words ani physical punishment. This is why there is so much violence and children doinydrUY5 or leaving home. Now I know that all this is happening because they need someone to talk to, or someone to give them advice, they need to have someone to trust to share their problems and their happiness. I've learned that there are many ways to solve your problems. 6 I feelproud of this program because it didhelp me to change what .T was doing wrong. I want to thank aCCthepeople that helpedus to learn and I also want to tank my family because they are also trying to change, l tearnedmany goodthings [in this class] andl feeCgood because they're working... O Building on our successful camp experience in summer 2003,the VIP Program continued its partnership with Youth Enrichment Strategies (YES)throughout 2004. VIP recruited 216 Verde students, siblings and their parents to attend two Family Camps held at Camp Loma Mar in Pescadero the weekends of March 19th—21St and October 15th_ 17t', 2004. In addition,VIP staff recruited and supported the participation of 85 Verde students in week-longovernight vernight summer Page 13,4/25/05 camp sessions during summer 2004. Adult and youth campers alike issued rave reviews of their camping experiences. O A cadre of 20-30 Verde parents (and often their babies and toddlers) continue to enthusiastically participate in VIP's weekly Coffee Club. At the request of parents, VIP staff regularly invites speakers to present to the parents on topics of interest to them. Recent guest speakers have included representatives from: the Contra Costa Asthma Program; March4Education, a West County educational advocacy group; local law enforcement; and a non-profit organization that specializes in immigration issues. O VIP co-hosted a number of grade-level "Family Nights" and "Family Luncheons" at Verde School during the 2003/04 and 2004/05 school years. VIP staff coordinated with classroom teachers and the Coordinator of the Verde Partnership Garden to create meaningful events for Verde students and their families. Parent and family member attendance at each one of these special events exceeded our wildest expectations. At each event, after dropping off their contribution to the potluck meal, the parents visited their students' classrooms where they enjoyed presentations by both the classroom teacher and the students. The group then reconvened for a delicious meal and opportunities to mix and mingle with their neighbors (see attached photos). O As a result of VIP and the many other excellent efforts underway at Verde, Verde students have experienced tremendous gains in academic achievement. The Academic Performance Index (API) has been used to measure school level academic success since 1999. As shown in Table 2 below, in 1999, Verde School had a base API score of 315 (the lowest in the State). In 2004, Verde's growth API score rose to 591. Formerly the lowest performing school in the State of California, Verde's 2004 test scores place its academic performance higher than 11 other elementary schools in the district(all of which also improved over the past year,but not by as large a margin). Table 2. Verde's Academic Performance Index(API), 1999-2004 1999 2000 2001. 2002 2003 2004 API Growth Score 346 339 410 570 591 API Base Score 315 346 360 447 573 600 Annual Change in AN Scores* +31 -7 +50 +123 +18 Cumulative Change in API Scores since +31 +24 +95 +255 +276 Base Year 1999** *Comparison of prior year base score to current year growth score. "Comparison Comparison of current year growth score to 1999 base score O For the past five years, BPW has assisted low-income working parents by offering a structured program of age-appropriate educational and enrichment activities to their young children during the "gap" in the school calendar between the end of summer school and the beginning of the new school year(See Ledger Dispatch Article in Attachment D). In Fall 2004, after receiving many requests from neighborhood residents working low-wage jobs, BPW expanded its Youth Achievement and Possibilities (YAP)program to cover all four of the major scheduled school Page 14,4/25/05 ! I vacation(a total of 9 weeks in August, December; March/April; and June). During the last five months of 2004, BPW successfully implemented two sessions of its newly expanded YAP/gap Program—a four-week session in August 2004 and a two-week session over the winter holiday. In these two sessions, 49 children, ages 6— 11, from 32 "working poor" Bay Point families had the opportunity to learn important safety information, enjoy arts and athletic activities and participate in field trips, allowing their parents to maintain their jobs and peace of mind while their youngsters were on vacation from school (see attached photos). O Both the Bay Point and North Richmond SITs launched"Girls Groups" durin-g the 2003/04 school. The Bay Point Girls Group,held at Riverview Middle School, is a collaboration with the Mount Diablo Unified School District and New Connections. This weekly group serves seven"at-risk" girls, grades six-eight. Through presentations, structured discussions and community projects, the participating girls have gained tools and skills to better prepare them for the difficult situations they are likely to face as well as to help them transition smoothly to the next grade level. The North Richmond Girls Group, hosted at the North Richmond Family Service Center, is supervised by the SIT staff and interns. The purpose of this group is to provide these young girls with the skills and knowledge they need to build their self-esteem and serve as positive role models to their peers. Due to the wonderful response from the participants and their parents, the girls groups have become an on-going component of SIT services. O In fall 2004, the Assistance League of Diablo Valley (ALDV) approached the Service Integration Program to inquire about opportunities for possible collaboration. After lively discussions with VIP staff,the ALDV decided to bring its"Operation School Bell"project to Verde Elementary School -- on a scale beyond anything they had ever tried before. VIP staff took on the responsibility of getting parental permission from and physical measurements of every Verde student. On January 24th and 25th, 2005, each of Verde's over 300 students received two newly designed school uniforms, a winter coat, socks, underwear, a backpack, toiletries and a gift certificate for Payless shoe store (see attached photos). This exciting event received a great deal of press attention, including spots on Fox, ABC and NBC news and several newspaper articles (see Contra Costa Times article in Attachment E). O In response to concerns expressed at a Bay Point Town Hall meeting in spring 2004, CCHS's Alcohol and Other Drugs (AOD) Director assigned a part-time Spanish bi-lingual Counselor to provide additional counseling services at the Bay Point Family Service Center starting in fall 2004. O Both the Bay Point and North Richmond SITs worked hard to ensure that the 2004 holidays were safe and joyful in the SIT communities. The Family Service Center's contributions included: • In November 2004, Supervisor Federal Glover made a generous donation of Thanksgiving turkeys for distribution by the Bay Point Family Service Center. Through this donation, the Bay Point SIT staff were able to ensure that 89 needy Bay Point families had fresh turkeys on their tables on Thanksgiving Day. • On December 4th, 2004, the Assistance League of Diablo Valley's AssisTeens group co- sponsored our first collaborative "Christmas Party"held at Bay Point's Bel Air Elementary School. 30 of Bay Point's most needy children and their parents (all clients of the Bay Point SIT)participated in this fun-filled event. The children played games and received presents— and, of course, Santa made an appearance. • This year the Bay Point SIT was honored to participate for the first time in the Christmas Backpack Project sponsored by Head-Royce School in Oakland. Head-Royce students donated 115 brand new backpacks, all filled to the brim with toys, school supplies and other Page 15,4/25/05 ■ ■-■ - -,lk M-■- _ _Ir.,�'a-,8. 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J4L�v voLv.vvteers -pre�pa r'v O for 2 COUS of kvt,-form c�'sbv-rsevmv�t r goodies, for distribution to low-income, school-age children in Bay Point(see attached photos). Children's eyes lit up as they explored the treasures packed away in the bags. • For the third year in a row, 49er football players joined staff from the Bay Point SIT for a Holiday Toy Drive held on December 14th, 2004, at the Great Mall in Milpitas. 49er team members Jeremy Newberry, Tim Rattay, Kyle Kosier and Kevin Barlow exchanged autographed photos for Christmas toys and monetary donations with sports enthusiasts. Through this fundraiser and additional donations made by 49er players, the Bay Point SIT was able to give awatoys and gift certificates to an estimated 350-400 low-income children. O On January 7th, 2004, BPW premiered its third documentary on the history of Bay Point, the product of BPW's third and final Teen Video Protect. Over 60 people attended the screening and potluck community dinner. Supervisor Glover's office presented certificates to the six youth participants who completed the intensive 80 hours of training and production assistant work for the project. Audience members stayed to participate in a lively hour-long discussion on the film and Bay Point's history. O The Bay Point Works Community Advisory Board continues to meet 10 times a year to ensure a consistent level of community input and control over the programs that Bay Point Works implements. The Community Advisory Board oversees the planning and implementation of BPW's major community events. O The Service Integration Program is proud to now serve as one of the few local internship placements where masters and bachelors level social work students can experience a human service delivery model where staff across many different disciplines and agencies work together effectively to improve family- and community-wellbeing. In May 2004, one BSW and four MSW students completed their internships with SIT. Three more BSW students came to SIT in fall 2004 to take advantage of this unique opportunity to learn about complex family and community systems and to recognize the value of community-based services. We are grateful to our interns for their contributions and look forward to continuing these mentorship opportunities in the coming year. NOTES FROM THE FIELP This section presents several vignettes of recent accomplishments SIT families and staff have achieved in their work together. Each success story is told in the words of one of the inter-agency SIT staff members who supported these families in their efforts to overcome major obstacles: I have a family who came to us in December 2004. This family was staying with the father's sister-in-law, two nieces and his mother in a small mobile home. The two parents and three children were sharing one bedroom. The relatives they were living with were being investigated for child abuse. The mother was suffering from severe depression. Both parents were unemployed and neither had a driver's license or vehicle. We literally spent hours with this family, getting the Mom into counseling and diagnosing her learning disability, helping Dad identify his skills and find work, negotiating with the landlord for lower rent and making sure that the children got Christmas presents from our annual toy drive. Today Dad is working full-time in roofing (making $14.00). Mom is working on her G.E.D. at Los Medanos College. Dad paid his fines and now has his driver's license and a car. I have a friend who owns several homes and convinced her to lower the rent to $25 0/month. They just moved into a three- Page 16,4/25/05 bedroom house and feel like their whole life now has meaning. This family has come so far in just four months. It's unbelievable. Key SIT staff involved: Child Welfare Worker, Employment Specialist, Social Worker, Substance Abu, Counselor. A family of eight that we have been working with recently has had some major �---- successes. There were multiple challenges in this family. Two of the teenage children �- were on probation, two elementary age children were not attending school regularly,the one adult member of the household had addiction problems and several of the children were suffering from serious mental health problems. We held a series of family conferences with members of the SIT team and the family. We began by acknowledging the family's strengths and then moved on to tackling each issue with the appropriate team member. We brought in our VIP team and a teacher from Verde School to problem solve with the family. After a long period of chronic absences and tardies,the children now are attending school regularly and get to school on time. Due to the hard work of our Juvenile Probation Officer and Children's Mental Health Counselor, the two teenagers successfully completed probation. The matriarch of the family was struggling with a l0-year addiction to pain medication. Our Substance Abuse Counselor worked closely with her and her doctors to coordinate a medical detox. Today she is clean and sober, finding new ways of handling her pain and following up with outpatient drug treatment. Our team approach here at SIT has definitely had a positive impact on this family. Many of their issues have been resolved and they are looking towards a brighter future. We look forward to supporting this family and continuing to build upon the family's strengths and recent successes. Key SIT staff involved: Children's Mental Health Counselor, Employment Specialist, Juvenile Probation Officer, Substance Abuse Counselor, Verde Involving Parents staff. My participant was on the street looking for a fix. She had lost her children because of - neglect resulting from her drug problem. She frequently came into the SIT office to stay in touch, because she felt that the SIT staff cared whether she lived or died. When she 9 wwww- finally decided she was ready for a change, we were all there to help her. Our Substance Abuse/Mental Health therapist got her into a drug treatment program. She worked hard on overcoming her addiction and becoming a better parent. We coached her on how to follow all of the CPS regulations and she enrolled in parenting classes in order to get her children back. When the family reunited, the children started working with the SIT Children's Mental Health therapist to smooth the transition. During this time, she faced a number of obstacles, including the death of her mother. As each obstacle arose, she would come into the SIT office to talk things over and get encouragement from the SIT staff. The SIT team rallied around her to provide supportive services. We helped her find transitional housing and supported her with transportation, school fees, clothing and auto insurance. We worked with her and the Clean Slate Program to expunge a felony from her record. She was nominated and won a Recovery Happens award, which she proudly displays in her living room. She started working Page 17,4/25/05 as a caregiver, and felt on top of the world. She has made a lovely home for her children and herself. Six months ago, I had the proud duty of terminating her case from cash aid, because she made too much money! Right now she works two different jobs, and sometimes takes on temporary assignments as well. She is currently looking for a different job, but she figures she will take her time to find something right for her family. She is MY hero. Key SIT staff involved: Child Welfare Worker, Children's Mental Health Counselor, Employment Specialist, Social Worker, Substance Abuse/Health Counselor. MAINTAINING MUCH NEEDED SERVICES IN CHALLENGING TIMES The Service Integration Program has an unwavering commitment to delivering high-quality, comprehensive services to residents of Bay Point and North Richmond/San Pablo—even in the face of diminishing public funds. The current fiscal crisis does continue to pose serious challenges to the Service Integration Program. The Service Integration Program's costs are spread across the budgets of three county departments (Employment and Human Services, Health Services and Probation), as well as in a separate budget unit for the Service Integration Program(described here as the "SIT budget"). Staff members assigned by their departments to work at one of the program's Family Service Centers remain within their department's budget(although their work is jointly supervised by the Service Integration Program and their"home"departments). The public deficit has created increasing pressure on the County departments that have permanent county staff out-stationed at the SIT sites to return to a more traditional, centralized service delivery system. The separate SIT budget covers expenditures associated with our neighborhood-building projects (BPW and NREC), some personnel expenses not absorbed by the departments (such as partial costs of the SIT Substance Abuse/Mental Health Counselor, Bilingual Outreach Worker and Probation Officers) and additional SIT overhead and administrative costs. The vast majority of the SIT budget's resources are dedicated to sustaining BPW and NREC. The wages,benefits/employer costs and expenses of the 15 neighborhood residents who staff these projects (along with stipends to neighborhood residents who participate in various BPW- and NREC-sponsored courses and workgroups) account for between 80-90%of the BPW and NREC budgets. Historically,the projects have been funded through two key mechanisms: (1) discretionary county funding; and(2) grants from private foundations. With the recent economic downturn, discretionary county funding has been severely reduced, resulting in SIT's increased dependence on outside grants and contracts. In terms of net county resources,the SIT budget has become far leaner in recent years. As illustrated in Figure 4, SIT's net county cost fell by 37%between FY 00/O1 and FY 04/05 —from $249,186 to $1579445. To compensate, Service Integration Program staff has worked hard to raise funds via outside grants, contracts and awards. During the FY 00/O1 —FY 04/05 period, SIT grant and contract revenue increased by 80% -- from$257,419 to $461,594. (The Service Integration Program brought in outside funding totaling$1,686,077 during the past five years.) The projected FY 05/06 budgets for BPW and NREC total approximately$517,731. The Service Integration Program currently has $537,656 in requests pending and under development for FY 05/06. Despite the many benefits of this grants-based funding strategy,this approach requires an enormous investment of administrative resources,taking time away from program improvement and expansion efforts. Page 18,4/25/05 �...// J tl� O to t3� coov co in I qe (1) 07% 40 d � � 00 w � y N .� �, C o p 40 �. ca p �► "C3 •0 ,,.- go y row Y 0 T 0 p •,. wo Co tti p r � � a� 0 0) o 0 to cc,� o c.? p o p 0 , o p 0 � o p o © Lo voo, 0 -COOP +C� tom► 4 p r.f� N � LO ce)- Q Ca C� 4► C? +N �' +Q C7 tom ' As public and private budgets continue to constrict in upcoming years, we know that the obstacles associated with maintaining the Service Integration Program will remain great, despite the unquestionable value of our services. We will persist in our efforts to seek new and creative approaches to support these important services. Page 19,4/25/05 ATTACHMENT A. "Measuring Success: Evaluation Strategies Help Family Support Programs Prove They Make a Difference" Children's Advocate July/August 2004 Measuring success Evaluation strategies helpfamily g support programs prove they � y make a difference 4R .................................................. By Melia Franklin n the 1999-2000 school year, f<; sample, it can make a big difference, Verde Elementary School in >„ says Don Cohan of the Institute for the North Richmond had the lowest Study of Community-Based Services, attendance rates in the West Contra A<< which has evaluated the San Francisco- Costa Unified School District. In Y based Edgewood Centers Kinship 2001 Verde Involving Parents a 4 4 Support Network. Edgewood's first collaborative project of the North evaluation was based on 24 caregivers, Richmond Family Resource Center but it helped leverage two major founda- and Verde Elementary School, tion grants."We were able to demon- began training community resi- strate to funders that this was a need dents to reach out to parents whose r <_ because we had data to support it" # >h children didn't show up at school (see Children's Advocate,9/03). In just two years,VIP could show that <. � „ " .w•' it contributed to a 38 percent 5� decrease in absences,and reduced }. ... tardiness by nearly 75 percent. .{h4 x .< Resources While this is clearly a win for theN. kids and families at Verde, it also - -' ■ Children's Network, was a win for the family resource Y''` y f 707-421-7229,www.childnet.org �¢K��. �:� `��� c< center FR Since school fundinis {� ■ Contra Costa County Service based on the number of students Verde Elementary fourth grader Jazmin Madrigal gets an award for ce attendanand Integration Program, who attend, the FRC could show academic ochim ement. 925-313-1793 that its program brought more money into the school. This year, ■ Children and Family Futures, the district invested some of its own Tracking community Tracking program 714-505-3525, resources in the FRC's effort,which, information information www.cffutures.com in tum,leveraged additional grant Early on, MAN got support from Intake questions are critical says funding for the VIP program. foundations to hire a consultant to gath- Gardner.He challenges FRCs to think of • Family Development Matrix, ". California State University, Show an impact �' baseline data on the community,`to three questions they could add "that Monterey Bay Institute for p determine whether our programs were would help explain how you serve the When funds are tight,being able to truly meeting the needs of the communi- community." Age of children can be Community Collaborative use data to prove that your program ty, t Studies,includes many sample says Dana.For example,high school importanrf you know how many fomil development makes a difference is"everything,"says records showed that most behavior prob- families have kids in preschool you are Y matrix forms Sid Gardner,president of Children and g g p „ used by FRC networks,including lems were occurring among girls,while in a better position to talk to First 5, , Family Futures, an Irvine-based non- Solana Children's Network. MAN's programs were mostly targeting says Gardner. httQ:/lccs.csumb.edu/html/ profit that provides technical assistance boys."We adjusted our program to serve Universities can help:"If you have to FRCs.As state and county budgets more girls,"says Dana. computers,ask the local university for communitv/matrix shrink and private foundations suffer Most of the information is collected help,"says Iris Alfaro,research associate stock market losses,family support pro- by government agencies: at Children and Family Futures. ■ Publication:Issues in Family reach families more effffectiecti vely or save grams "need to sho t they can • School districts keep track of stu- Graduate students hungry for evaluation Support Evaluation,Family money,"says Gardner. dents' behavior trends, attendance, experience might volunteer to create a Support America, academic achievement,special edu- database and input information. hfp://www.familyuRport Since its start in 1994,the Mutual cation needs,and eligibility for free Evaluation specialists are often americo.orgAcenter/showtopic.oh Assistance Network of Del Paso Heights and reduced-price lunch. more efficient than FRC staff,who have p?action=viewcc t&categoCdd=9 (MAN}in Sacramento has used data to • US.Census tracks race and ethnici- y go,says Dana.Often,the to learn as the � make its case to funders.Now it's grown from a community gardening project to a ty, employment, income level, and costs can be built into a contract or grant regiment $2.6 million agency."It's hard to argue more. a g Follow up with families three to with success,"says Executive Director • Local police departments usually six months after they leave the program. Richard Dana. "I can't tell you how keep crime rates by zip code. Even if you can only interview a small valuable it is to walk into a room and ■ County human services agen- say: `Five years ago, the infant low- cies track how many families access birth-weight rate of Del Paso Heights social services. was five times higher than the whole • Hospitals track birth rates, low- Solano County:Database gets results county.Now it's even with the county's.' birth-weight babies,and teen preg- We can really show an impact." nancy. The Solana County Children's Network has found that a little data col- Doing the numbers Some data can be accessed via the lection can go a long way toward making FRCs more effective. Internet,but often FRCs have to negoti- Reporting to funders: Each of Solana County's FRCs receives funds To survive in tough times,FRCs need ate to get the information they need from many different sources,says Jenny Odin,community programs coor- to get more sophisticated about what "We were running our youth programs dinator."AII of the funders were asking for something different,"and the the res Its they gather and how s use for three years before the school began existing database wasn't up to the task.With the help of a computer spe- the results to improve programs and to work with us,"recalls Dana."It took a cialist,the network developed a new database that keeps track of the infor- raise funds, says Gardner. "The first long-tern approach to get our program mation that each funder needs and generates the appropriate reports. question FRCs should ask themselves i t allowed inside the[school data]system." Tracking families'progress:Solana County FRC staff also developed What are we best at improving?'Most The key was trust: "We told them: a"Family Development Matrix"(see resources),which measures how the will realize that their own information 'We family is re here to support you.not compete progressing in key areas, such as housing, employment, and systems are not sufficient to answer the with you."' knowledge of resources.FRC staff members received training in updating question. For many FRCS,developing families'progress and entering results into the database.This helps staff evaluation strategies on top of meeting evaluate how families are doing.They can also print out a simple chart and community needs is daunting.Here are use it as a tool to talk with families about their progress and their goals, some tips from the field: says Ocbn. Generating income:The Solana County FRCs'database also allows them to get reimbursed for services they provide.The database is pro- grammed to give county officials everything they need to bill the state for some Medi-Col costs—so for this strategy has brought in about$20,000 in Family ''' ' ' six-part series supported by the six-partincome. Evelyn and Walter Haas Jr.Fund and the S.H.Cowell Foundation. It wasn't easy,says Ocbn.The network had to raise funds to support o For more information contact Melia Franklin,510-444-7136, computer specialist. Making sure each FRC is properly equipped and "enters data in a consistent manner"is still a challenge.But it's been worth ' ' ' it:"People have come to the point that they wouldn't want to do without it. They're able to say,'Yeah,we are making a difference." 12 JULY-AUGUST 2004 ATTACHMENT B. "My Future Is A Little Brighter: Tax Assistance Programs Boost Family Incomes" Children's Advocate March/April 2004 }....�. future tt e riter .� x:: Tax assistance programs boost family incomes •Yr ••v i • .ww.wwrw.... ww.rw.r.w....... o B Melia Franklin� Y em inn Kopitar didn't owe any taxes for 2002—or for the previous two years."I knew I didn't have to pay,so 1 didn't file taxes,"says Kopitar, '' ' '' '*11 ' ' ' a mother of four in Bay Point,a working-class community in Contra Costa County. As a former CaIWOM participant turned student, she worked part time,and her income was too low to owe. But with free tax assistance from the Volunteer Income Tax Assistance (VITA)program at Bay Point Family Service Center,a family resource center, Kopitor received an unexpected$6,600 boost:tax refunds for the past three J �y years. yi.';.. \.H1:.m1:�C:::YY[\:' :::uiX gY i* Kopitar says she"had no idea"that,as a low-income wage-earner(less i x> `�'" <i y s [ "}%$�'z% ' y :�R y it y�xz` yYR•b than$34,692 a year)supporting one child(the others are grown),she qual- >>[ ified for a$2,547 federal Earned Income Tax Credit(EITC)refund and more ..... ?}kat in child tax credits. 4 .... ::..; <... :..;::.._.V She admits it was"hard not to go out and spend it right away-1 wanted ........... �` '!;�[�'q ° . " fid.: .. { bwj yx to just go shopping!"Instead,she used port of the refund to pay off 52,600 ``3 `�" '"i WE in student loans."That was a huge ton of bricks lifted off my shoulders."Her I ,Yy,,,�x�.f'r�'}`,���a+:s�� f��r�<Y 3'r„� next step is"getting my transmission fixed on my car—I,ve been borrowing = fi[ y.,,:yY v .w »y�9 : z my father's car."With the tax credit money,says Kopitar,"I'll be a lot more :< ``"1-04% '`°` 2 independent and I'm not in debt so much.My future is a little brighter." Lt.v ff� • 7 ., - or•1sy.4 Lv+ ,A'r : Y .. Sb���� ^: ^�•%. \i�.:+W Y} 7GV Kv}lv�P. .�r 3E:.•:Y o .o[� a ��. �,�f,?'Sot: .......... If you have an earnings,you may not owe, but you v..' ;tit# "•era,.,: can get money bock from the government. v : #� Y.. —Nina Goldman, � ;• ' Y ' Contra Costa County Service Integration Manager ••••••.•� .••.........•..•...........•.....••••.••••�.••••••••••••.••••.•••••••• h^•S:A41.K Families:A boost out of poverty "Y` An increasing number of family resource renters(FRCS)like Bay Point have been hosting VITA programs as part of a national strategy to help boost low-income fami- - -------------- lies out of poverty through the FITC—M one of the most effective antipoverty programs available,"according to Nina Goldman,service integration manager for Contra Costa P.•er :v Poster need in Contra Costa Codaty s tint askance program. County. Unfor mately,10 to 15 percent of eligible families don't claim the ETTC–dike Kopitar,they don't know about it.In Contra Costa County,some S8 nullion in tax credits go unclaimed each year. "There is this huge pot of money that poor people are entitled to"—up to$4,204 for Tips for success: a married couple with two or more children,says Goldman,who oversees Bay Point Running a VITA campaign is an"incredibly rewarding,wonderful initio- Family Service Center and North Ricbmond/San Pablo FRC.The message is simple: five,"says Judy Schwartz,administrator of Fremont FRC,which ran 14 VITA "If you have any earnings,you may not owe,but you can get money back from the sites lost year.But it's also"a huge amount of work."VITA veterans advise: government" ■ Start smolt:"Get your feet wet"with osmall-scale pilot before launching Last year,in a pilot program with 25 families,Bay Point and North Richmond FRCs o major campaign,says Goldman. brought families$47,000 in tax refunds,an average of$2,000 per family.This year, ■ Reach out early:"If you really want to get families out of the predatory Contra Costa County hopes to reach 735 families and bring in SI million,with help financial market,you have to get to them early,"s Wakeling.Otherwise from a countywide partnership and the United Way of the Bay Area's new Earn It! Keep It!Sane It.'campaign.(See p.16 for more on tax credits.) many will go to tax preparation services,which charge high fees and lure clients into high-interest refund anticipation loans." FRCS: Buildingrelationships ■ Work with partners:Market the service through public and nonprofit p agencies,programs like CaIWORICs,community organizations and events. Many FRCs,like Bay Point,see the VITA program as"a step toward financial lit- ■ Hire o coordinator:Most VITA sites hire a part-time coordinator,October cracy.It's an opportunity to talk about asset-building,bank accounts,and free financial through April,to recruit volunteers,work with the IRS,and coordinate com- planning classes,"says Goldman.Families feel comfortable going to the FRC for help, munity outreach. says Kopitar,because"they know it's a community-friendly plasm." The FITC is"a tremendous draw in relationship-building for the other work we want to do with families,"says Stewart Wakeling,executive director of Community The research shows: Partnership for Families in San Joaquin County.Last year the partnership ran a pilot VITA program that brought 400 families about 51,000 each in rzfunds. ■ Money mattersl By the time they get to kindergarten,children in low- VITA families log behind other kids in academic,social,and physical When families come in for the tax assistance,Wakeling says,`we use the opportu- nity to help them establish a conventional banking relationship,"freeing them from development(Notional Center for Children in Poverty). ■ The Eomed income Tax Credit lifts more children out of poverty than any costly check-cashing services and money orders.Then,"in a relational way,over time,"the FRC may offer families help in going over their bills and cutting unneces- other government program(Center for Budget and Policy Priorities). Programs that increased families'economic resources by$1,200 to sary costs."We try not to be judgmental,"Wakeling says,"or they'll never come ■ $4,000 per year(over what they had been on welfare)had positive effects mac " "In general,FRCs underestimate the importance of improving families'financial on the development of children in the preschool and elementary school Years(Future of Families). situations,"Wakeling adds."Re-search shows that as a family's financial position ■ After an experiment that increased poor families'incomes by about improves,the well-being of the children improves." For Kopitar,filing her taxes"helped get me back in the loop."She has a bank $4,400 a year for three years,children scored as well on school Tests as children from families with twice the income.Even smolt increases in family account now,and this year,she'll be a volunteer tax preparer at Bay Point."I'm look- ing forward to doing the same thing for another family,"she says. resources led to improvements in young children's ability to identify colors and letters and to understand more words(Harvard Graduate School of Education). film For details on sources,email oadean(@-4children.ora VITA provides free,IRS-certified tax assistance of community and gov- ernment sites.Coll the IRS at 1-800-TAX-1 040 for o site near you. The IRS provides free training and certification to VITA volunteer tax pre- ' parers,as well as computers and software for instant"e-filing." Volunteer tax preparers are certified by the IRS after 12 hours of The family resource center(FRC),port of on innovative strategy to pro- classes."Anybody who knows how to use a computer and is eager to learn mote healthy families and communities,is a worm and welcoming com- can do it;says Fremont volunteer Johnny Yee. munity hub that engages families in o variety of programs and activities United Way of the Bay Area provides leadership,publicity,and some that build on their strengths and meet basic needs.FRCs respond to what financial support to VITA sites in Alameda, Contra Costa, and Son the community says it needs and often work in partnership with other com- Francisco counties.www.eamhkeepi soveit.org munity agencies. 10 MARCH-APRIL 2004 .. . Mi futuro es unpoco man luminoso . Prograrnas de asistencia impositiva realizan el ingreso familiar Por Melia Franklin ` errilynn Kopitar no debi6 nodo on concepto de impuestos on el 2002,ni on ninguno do los dos otios lot . . . . anteriores."Supe quo no tonic quo pagar,,ass quo no ...... presem 9 nt6 la dedarocibn de impuestoe,dice Kopitar,modre de cuatro hips on Bay Point,una comunklad do close trobo- • • .. jadora on el condado do Contra Costa.Como ontigua participants de CoIWORKs convertido on estudrante,Kopitar esiaba trabojando a medic tiompo y su renta era demasiodo bola tomo para deber impuestos. Pero con ayuda grotuita del programa voluntarro do asistencia impostnva MN segun sus iniciales an ingles)del Centro de Servicios para to Familia de Bay Point— � x un Centro de Recursos para la Fomilia o FRC, un sus iniciales in inglAs—Kopiitar pa reg :•: ';•:,: .• .�s-:v recibi6 un reajuste inesperado do$6.600 on ooncepto de devoluciones fiscoles cor- respondientes a los Amos tres ollos. Kopitar dice que ello'no tonic idea"de qua,tomo osalariada de bolos ingresos r, (menos de$34.692 al afro)y a cargo do un nifio--los otros ya son mayores—elle calificaba para el reembolso federal conocido tomo'Earned Income Tax Credit" (Cr6dto por Ingresos del Trabajo o ERC,segun sus iniciales on ingl6s)por un total :Y de$2.547,asi tomo para otros cr6ditos por manutenci6n de su hip. Kopitar admits quo se le hizo"dificil no sarin y gastarlo todo enseguida:Ib unto Y'• , <, que gveria tracer era inns de compros!"En cambia,util'iz6 parse del reembolso ,w} 4 pora pogor$2.600 en concepto do pr6stamos de estudiante. "Eso fue coma �.:.> quitarme uno enorme tonelada do ladrillos de encima".Su siguiento paso ser6 el l de'o far la transmisi6n do mi coche quo he estodo 'diendo restodo el `R x �;" ... .. ..... coche a mi padre".Con este dinero del reembolso,dice Kop'rtor,'ser6 mucho m6s .. independiente...y no ed W tanto on deuda.Mi futuro es un poco m6s luminoso Familias: Un empujbn para salir de la pobreza Un creciarie mnmero de Centras de Recursoc peva Is Familia omw el de Bay Point Poslor ut N=&en el programa de nistn&impositivo de Contra Cost& han estado ofremendo programas tales comp el programa VITA tonna parte de una estrategia national para ayudar a sacar a las families de bajos ingresos de la pobreza con ayuda del EITC,`uno de los prognimas contra Is pobreza disponibles ns efi- caces",segun Nina Goldman,encaipda de la integraci6n del servicio en el condado Consejos para el eAto: de Contra Costa. Desafommadamente,de un 10 a un 15 por ciento de las familias elegibles no piden Cartoon uno mmpok VITA as'm iniac W moroillom a inaeiblenreale grafdrmnde,dice Judy el EITC:tomo en el caso de Kopitar,no saber de su existencia.En el condado de Sdmo%odmi iatradom del FRC de Fremont que super t ro el fmdonommnlo de 14 pm ft de VITA d Contra Costa,unos S8 milbnes en concepto de cr6ditos impositivos quedan sin recta- ono pasado.Pero tomWo as'm mnikW own de trobojo'.los veteronos de VITA omm*n: mar calla aro. ■ Comience de a poco:'Mese los pies'stn on progromo prlela de esmlo reduddo onto de "Existe este pote enorme de dinero al que Is gente de bajos recursos tiene derechd; bnmr uno mmpofio imporbnk,dice Goldman. haste 54204 para un matrimonio con dos o n As ninon,dice Goldmim quien esti a ■ Promueva el servicio hien pronto:'S reolmente dem vesmtor a los lomilios del cargo del Centro de Servicios para Ia Familia y FRC de North Richmond/San Pablo. mppoz nretcodo finamdem,sene que ftor a eios ton ardidpad6e,dice Wala t'mg.De b atrodo, El mensaje es simple:"Si usted tiene algin ingreso,es probabk que no deba,perp mud=mrrtrotor6n senirios de pn pomd6a de impuestas que mbron bonororros ohisinros y que puede recibir doom del gobierno". enpfran a sus dientes ton W60m de oho kkrds de'onfdpod6n del reemboW. El alto pasado,tomo parte de un programa wgxrimental con 25 famiHas,los FRC ■ Trabale con otros asoeiados:hotnueva d seMdo o tmvds de los ageniras pirbims y sin de Bay Point y North Richmond obtuvieron para In families 547.000 en devoluciones fines de bcro,progromm toles tons Ca11MORK%orgonkodones mmmWarros y evendos puMmL fiscales,un promedio de$2.000 por familia.Este aro,el condado de Contra Costa m Contra=s un eoordinador.to nnoyorio de los empbzomienbs del progroma VITA empleon espera IleW a 735 families y obtener 5l mH16n can Is ayuda de la organizaci6n United on mardnodor per hares,de odubre a obril,pato redutor volnrntados,habajor am d IRS y modow In Way of the Bay Area y la puesta en madcha en todo el condado del nuevo programa p mmm6torio. Earn It!Keep It!$avye It!("IG6nelo!1Guirdelo!iAh&m1ol"). FRCs:Constru endo relaciones Diversas investigadones demuestran que: Muchos FRC--tel como el de Bay Point—moven al programa VITA corn`un paso ■ iE1 dinem imporial Piro d mwenio en que les niW de lomri de bolos ingneos ingreson of jord'm de hacia la educaci6n financiers.Es una oportunidad para hablar de establecer un patri- inbodo,dstos ya se enareemn deft de otros nWW en Idrminoa de su desorrdb w*rnim,soaol y mono,de cuentas bancarias y de obtener clases gratuhas de planificacion financiers", fisher.(Centro Nodonol pore Nilson an b Pobrezo). dice Goldman.Las families se sienten comodas yendo al FRC para obtener ayuda,dice ■ EI Cr6dile per hpresm del Trabojo a ERC som a m6s Was de In pobrem que ankp ier oho programa Kopitar,porque"saben que es un Lugar mceptivo de Is comunidad". del goWerna:(Centro para las hWidodes on d Presupuesto y las Poufs s Pubims). El EITC es"un enorme inc entivo en Is c'onstrt=i6a de relaciones para otros tipos ■ los pmgromos que oomendaron les reansos am ims de las bmilias de Sl IN a$4.000 por ant(por de trabajo que queremos hater con las familias",dice Stewart Wakeling,director ejec- enema de lo que oqueios hobian silo dormte of periods de p nonenoo de los bmiries en el progm- utivo de la organizaci6n Community Partnership for Families(Asociaci6n de Is. mo de osntendo per)twieron efeft poffims en ed desomllo de los onion an edod de dAr al Comunidad para las Familias)an el condado de San Joaquin.El ano pasado la organ- =xmr y a to welo pinat(Fubre dfvA4 zaci6n condujo un programa piloto de VITA que proporcion6 a 400 familias S1.000 a ■ Tres nm espermrenlo que oumer16 las rentos de les lomdas pobrm on term de 54.400 por ono dww to calla una an concepts de reembolsos. el*Ww de fres oft,les nifias perlenedenl es a dkbos fam0'ios AWroo on los pruebos omddmnims Cuando las famihas Ilepn aqui para obtener ayuda en sus otos,dice Wakeling, de so es mlo con d mbn pwdoje que otros ninon de bmUi toyo n W de ingr=axeWic al doble. "nosotros Is oportsmidad para ayudarles a establem una relation ban- Indoso pequenos arrnrealm en les rearsos de In fom0ro mnd*ron o mejoros an b mpoddW de les caria conventional",libedandolas de costosos servicios pars obtener efectivo a cambio nuns de WentiliOr mlores;y Was,asi ammo de cmnprmler iron polabros.(Barelo de PmVmdo en de sus cheques o de brdencs de pago.Luego,"de una manera relacional,a to largo del Eduma6o de In Unive WW de Harvar4 tiempo",este asociaci6n puede ofrecer ayuda a las Familias para repasar sus cuentas y a Si don mos ddolles sabre los heft dWm,por favor envie ro mm e6dr6nim a cortar costes innecesadios."ln entamos no emitir juicios de valor",dice Wakeling,"o oadWRO4Mree.oro nunca mfis regresarian". "En general,los FRC subes6man Is importancia de mejorar la situad6n financiers de las familias",agrega Wakeling.La"investigaci6n demuestra que a medida que mejo- ra la position financiera de una familia,el bienestar de los nmos tambien mejora". Dice K�c�pitar respects de su decladacilm de impuestos:"me syudo a e.�tabilizarme". VITA proporciona arudo graiuna y an�mdo per d IRS pato to pn:porodon de impuesbs Ahora bene una cuenta bancaria y este a>So trabajarb tomo voluntaria en la preparation an adios dove de b marunidod y dependenoas del gobierra.Lion al IRS of nanrero 1-MAX-10,0 porn inrleorarorse sabre b ezhlenao de puesbs cermnros o so domioTio. de impuestos en Bay Point."Estoy deseando hater to mismo por otra familia",agrega. EI IRS proportion adreiannrerda y a rfifimd6o gmtuko o les preporodom vohrrrtorios de VITA, ad mina tomprdodoras y saftrrore para In dedomd6n eledr6nko inmediats('"ring*. R Los preporadores voluntarios de impuestos son omrtifiaxi s por el IRS hrego de osista o 12 horns de dose."Cuo%ider persona que soba dt&w uno camputadoro y bene desew de El Centra de Rearsas pars b Fomrio(FAC),parte de una etratega innamdoro pore promover oprender puede htrGcrle',dice nn volm ado de Fremont,Johnny Yee. %mlim y amunidodes soludoWes,es tin 6mbib mmunWrio c6ido y sagom que irrvolroo o los bell• United Way of the Bay Area propordcm lidumpo,pubiddod y alga de oyudo ias on uno vorWod de programers y odMdodes opoyontim en los mpeddades de estos y quddWolas broom o los pumws de VRA en les wWWos de Alomeda,Contra Costo y Son Frondsm a sofisfow sus nemsklodes b6dms FRC responde o Io que In ounuWW dim nemshor y trob*a WA eornmuoiNmeit.om menudo on coloborodk con atrm ogenroas tommndorkL Troducci6n of castellan por Lucretia Miranda CHILDREN'S ADVOCATE 11 ATTACHMENT C. "Bay Point Success" Contra Costa Times July 6, 2004 r CONTRA COSTA TIMES July 6, 2004 -i Ell. -,,, ter. ' 5n�;,''+%i:�'^ ':-a•�:� =. ur&a&rs Bay Point is not an oasis,but They.protect them and teach made of surplus animals, - + I rp espe to those of us who live and work them how to survive, M ' „f-t ! • gybe czaliy those byproducts of the r here, it would be good to hear those mothers could learn a les- hormone-replacement industry y Males held something positive once in a son from nature. from pregnant mares used in while. .Alice Noriega making Premarin and Prempro. +C r� •� The reason I am writing this EI Sobrante Thank you for caring about .� a e . letter i to praise the work of the- wild and unwanted horses. Bay Point works office. Maly Brown A 17-year-old girl is in 'ail Located on Willow Pass Road Unwise action , Y with � Clayton charged with attempted murder the same building that houses The city of Richmond is in for abandoning her newborn ommunity service for the area, danger of having a much weaker. I daughter in a farm workers a Bay Point works staff is help- li eco i In line with God police commission on due to the ac- portable toilet.Where is the male 1 and friendly. tions of the nine-member City I was brought u like the ma- who is involved?Or was this an They do their best to assist lo- Council. p' - . �, '. lority of us,to lave.our country .4 ; immaculate conception. al residents in finding employ The commission is a citizen and have regard for our nation's There is another woman in ent or reaching educational review board that works, at no g in leaders. The school system y � jail in the Bay Area for aban- oals. pay,to review police.actions that taught us to pledge allegiance to J doning her newborn in a garbage They offer other services as may have injured our residents. the flag and that this nation was • � bag behind a bar.Again,where ell. Bay Point works,works.. It also reviews police policies and under God,Bch I took to mean is the male? . • . I'm thankful that in a place procedures. in line with God. A woman is in prison for' at some consider the armpit of The police chief and Rich- Through knowledge and un- drowning her five children, re- a world,there is a haven called mond residents need a strop . g derstanding,we can.development i member?Where is the husband. ay Point Works that offers com- and effective police,commission. discernment or a.sense of n" ght � who repeatedly. impregnateduters,a copier,telephones,a fax Blanche Jaggi and wrong. Ravin the dross j her. No responsibility there ei- �e and other services to as- g _ Richmond blown off our minds,we are Ca- ther.• ist me in my professional de- able of forming a righteous - p g ghteous un i Still., some people,especially elopment• derstandin that is tial in line males,want to make abortion il- Heather Parkins Stop horse slaughter g Y with God. legal again.I call that sexual sub- Bay Point _ I'd like t .. lugation of women. They eu- Please ate�or call your rep o say our country does phernistically call it pro-life. resentative in Congress and ask not:squander billions on weapons , How many males will die at Prosecute them them to support HR 857.This bill of mass destruction, lead all na will ban the slaughter of horses tions in weapons sales,take and the hands of an illegal abortion Those mothers,with ice-cube for human consumption inAmer- consume the world's natural re- f JI ist? hearts who abandon their wmp Amer When will we start holding ' eir ba- ica.Many of these animals have sources. I would like to say our 1 bies should be punished to the been sent overseas to countries leaders truly have regard for hu- males responsible for their sex- full extent of the law, without where the consume horse meat, man life,our elderly,our soldiers E ual behavior? Y }S' compassion. This bill has more than 220 our poor, the environment,.and My advice to males on the The.teenager who recently sponsors,but the chairman of the the Constitution.We can't really r subject of abortion is zip up or left her baby in that outhouse Committee on . 'culture Rep. say any of those kgs. shut up. r should be prosecuted p , p ec ted for at- Bob Goodlatte, R Viirginia, is re- I can say a certain entity ; Marion A.McIntire tempted murder. How disgust- fiLsing to call for a.vote on this bill. seems to have a hold of this gov- ing i Richmond i ernment and it's become ma . _ He wants the sponsors to pi- There are no excuses for withdraw their support.He g support t says fled to me through this adminis- . these ruthless women who there is overwhelmin su rr•ation . a� 0111 successeSS show no conscience toward by lobbying groups from the . Shady big-business connec- I am a resident of Bay Point, their little ones. I am sure they meat industry,agricultural inter- tions with Halliburton and the a town that seldom receives any are aware of the laws that al- ests and organizations:support- "oil boys;"an illegal war in Iraq, I positive publicity. I'm not sure ow them to leave their babies ing horse use who benefit from destroying and affecting count- = why the town has such a bad rep- "n any hospital without fear of having a market to sell their un- less_ lives;and an insatiable love utation, but I have heard it re- eprisals. wanted horses. for power and money. Hardly a ferred to as "Gun Point" and These useless mothers need This is an inhumane practice nation under/in line with God. other phrases which denote neg o see some videos on the loving that perpetuates unrestricted Jacob McEvoy ativity. are animals give their young. breeding because money can be Benicia 'r � ATTACHMENT D.0 "Program Takes Load Off Working Parents" Ledger Dispatch August 27, 2004 . . 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