HomeMy WebLinkAboutMINUTES - 07172001 - C.60 yE
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TO: Board of Supervisors ;�; `` ,t` Contra
Costa
FROM: Linda Dippel, Director °4 County
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rT'9 CUUH'C�
DATE: July 3, 2001
SUBJECT: Purchase Order-Aspect Communications
SPECIFIC REQUESTS)OR RECOMMENDATIONS&BACKGROUND AND JUSTIFICATION
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Services Manager to issue a Purchase Order Contract to Aspect
Communications, in the amount of $47,655.00 for implementation and training for the automated call
distribution system for the Department of Child Support Services.
FINANCIAL IMPACT:
None. The cost of these services is budgeted within the State's allocation to Child Support Services to provide
for all equipment and functions needed in achieving the collection and enforcement of child support. There will
be no impact on the General Fund.
REASONS FOR RECOMMENDATIONS/BACKGROUND:
The automated call distribution system is a key component of the Department of Child Support Services
customer service improvement plan. The system will enable the department to direct incoming client calls
directly to appropriate staff to resolve client issues.
CONSEQUENCES OF NEGATIVE ACTION:
Failure to approve this request would hamper the department's ability to respond to effectively respond to the
Federal Tax Rebate Intercept program in September,.2001 and limit the capability to effectively collect child
support for the children of Contra Costa County.
I
l
CONTINUED ON ATTACHMENT: IS SIGNATURE:
1 RECOMMENDATION OF COUNTY ADMINISTRATOR RECOMMENDATION OF BOA/F)COMMITTEE
APPROVE OTHER
SIGNATURE(S): i
ACTION OF BO D N._ ��' APPROVED AS RECOMMENDED OTHER
VOTE OF SUPERVISORS
I HEREBY CERTIFY THAT THIS IS A TRUE
JUNANIMOUS(ABSENT MI�J Ul a( ) AND CORRECT COPY OF AN ACTION TAKEN
AYES: NOES: AND ENTERED ON THE MINUTES OF THE BOARD
ABSENT: ABSTAIN: OF SUPERVISORS ON THE DATE SHOWN.
AT•1'ESTED / i J/
Contact: Linda Dippel,Director,DC;S(34220) JO1 SWEE N,CLERK OF THE BOARD'OF
cc: Auditor-Controller SUPERVISORS AND COUNTY ADMINISTRATOR
DCSS,Attn:JoAnne McKinney
CAO-Justice,Attn:George Roemer
BY l DEPUTY