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HomeMy WebLinkAboutMINUTES - 03072000 - D.4C.1C.2C.3 Centra a st TO: BOARD OF SUPERVISORS County `I FROM: DENNIS M. BARRY, AICP COMMUNITY DEVELOPMENT DIRECTOR DATE: March 7, 2000 SUBJECT: APPROVE CHANGES IN THE SOLID WASTE COLLECTION SERVICE AND RATES IN THE UNINCORPORATED COUNTY AREA SERVED BY PLEASANT HILL BAYSHORE DISPOSAL SPECIFIC REQUEST(S) OR RECOMMENDATION(S) & BACKGROUND AND JUSTIFICATION RECOMMENDATIONS APPROVE changes in the solid waste & recycling collection service and rates in the unincorporated County area franchised by the County and served by Pleasant gill Bayshore Disposal. The monthly solid waste rates are as follows: 20 gallon ($18.14), 32 gallon ($21.14), 64 gallon ($42.28), 95 gallon ($63.42) and 32 gallon for mobilehome residents ($17.30). These rates include solid waste, greenwaste and recycling collection and the cost of carts. FISCAL IMPACT No impact to the general fund. CONTINUED ON ATTACHMENT: ✓ YES SIGNATURE I ! . /t- RECOMMENDATION OF COUNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITT E APPROVE OTHER SIGNATURE(S): ACTION OF BOARD ON March 7, 2000 APPROVED AS RECOMMENDED OTHER X IT IS BY THE BOARD ORDERED that the above matter is REFERRED 'tri the Grater, Transportation, and Infrastructure Committee for report and recommendations to the Board of Supervisors. VOTE OF SUPERVISORS I HEREBY CERTIFY THAT THIS IS A TRUE x UNANIMOUS (ABSENT ) AND CORRECT COPY OF AN ACTION TAKEN AYES: NOES: AND ENTERED ON THE MINUTES OF THE ABSENT: ABSTAIN: BOARD OF SUPERVISORS ON THE DATE SHOWN. Contact: Linda Moulton (925-335-1238) ATTESTED March'7, 2000 cc: Community Development Department (CDD) PHIL BATCHELOR, CLERK OF THE BOARD OF SUPERVISORS AND COUNTY ADMINISTRATOR S:ICONSERVILINDA\130ARDORDERSl3-7-00 BO.DOC BY , DEPUTY SOLID WASTE/RECYCLING COLLECTION MARCH 7,2000 PAGE 2 BACKGROUND/REASONS FOR RECOMMENDATIONS On July 27, 1999, the Board of Supervisors directed the Community Development Department to coordinate with Pleasant Hill Bayshore Disposal (PHBD) to develop a collection program which would facilitate the achievement of the County's solid waste reduction goals. Exhibit A is a copy of the July 27, 1999 Board Order. Staff was directed to do the following: A. Simplify and Standardize the types of service offered in the unincorporated areas served by PHBD so all the customers in the service area have the same services. B. Redesign the rate structure and standardize the rate schedules in the unincorporated areas in order to provide all customers with the same rates. C. Institute variable can.rates in accordance with the County's waste reduction goals as outlined in the County's Source Reduction and Recycling Element (SRRE). D. Institute greenwaste curbside collection service in accordance with the County's waste reduction goals as specified in the SRRE. E. Expand curbside recycling to include mixed paper in accordance with the County's waste reduction goals as specified in the SRRE. Previously, the Community Development Department had surveyed all of the customers in the communities served under the County's franchise with PHBD. The communities surveyed were Alhambra Valley, Clyde, Pacheco, part of Bay Point, unincorporated areas in the Central Sanitary District (CCCSD), Morgan Territory, unincorporated Concord and Canyon. Eighty percent of the respondents indicated they would recycle mixed paper and chipboard and 73% indicated that they would use a greenwaste program. Over 40% of the respondents indicated that they would be interested in having mini-can service (20-gallon can) at a reduced price. During the fall of 1999, the Community Development staff and a representative from PHBD held community meetings in the various communities to discuss the proposed changes in service. The meetings were as follows: Date Place Communities Invited October 13 Pacheco Community Center Pacheco/Alhambra Valley/CCCSD October 14 Clyde Community Center Clyde October 28 Ambrose Community Center Bay Point November 4 Canyon Elementary School Canyon November 8 Clayton Library MorganTerritory/Unincorp. Concord Exhibit B is a copy of the postcard notices sent to all customers regarding the above meetings. At the time of the fall meetings, the exact costs of the new services were not available and customers were informed that another meeting would be held concerning the rates. Postcards were sent to all customers and the meeting was held on February 16, 2000. (See Exhibit C) SOLID WASTE/RECYCLING COLLECTION MARCH 7,2000 PAGE 3 BACKGROUND/REASONS FOR RECOMMENDATIONS(CONTD) Below is a summary of the proposed service/rate changes related to the Board's direction of July 27, 1999: A. Simplify and Standardize Rates Current rates include 44 different types of service ranging from 20-gallon (g.) cans (only three customers are using this service) to three 95-gallon cans. The rate structure shown in Exhibit D has been changed to five basic rates for 20 gallon, 32 gallon, 64 gallon and 95 gallon service and mobilehome service. The five basic rates are: 20 g. $18.14/month 32 g. $21.14/month 64 g. $42.28/month 95 g. $63.42/month 32 g. (mobilehomes in parks) $17.30/month B. Redesign and Standardize the Rate Structure The redesigned rate structure would apply to all the communities served under the County franchise. Currently some areas are paying $16.66 for 32 g. monthly service and some are paying $19.51 for the same service. The new rate structure assures that consistent rates are charged to all customers based on their level of service. C. Institute Variable Can Rate This rate structure implements variable can rates for 32 g., 64 g. and 95 g. customers. The 64 g. rates are twice that of the 32 g. rates and the 95 g. rates are three times the 32 g. rate. Variable can rates (rates based on volume)are called for by the County's ERRE. The County's SRRE also calls for mini-can service (20-gallon). Lower rates for smaller can sizes should serve as an incentive to reduce solid waste. D. Institute Greenwaste Service Every customer, except mobilehome residents, will receive 95 g. carts for greenwaste which will be picked up on alternate weeks. The cost of the 95 g. carts is included in the overall rates. Mobilehome parks, are responsible for the landscaping in the parks. Therefore the mobilehome residents' rates do not include the cost of the greenwaste service. Staff from the County and PHBD has met with customers from Canyon concerning the service constraints related to the roads in that community and has worked out a solution to the greenwaste collection issue. B. Expanded Recycling Recycling will be expanded to include mixed paper and chipboard as well as the currently collected cardboard and newspaper. Customers will receive 14 g. bins for all paper products. There will be unlimited paper recycling as extra paper can be put in bags. Customers will keep their current recycling bins for glass, plastic and metal cans. SOLID WASTE/RECYCLING COLLECTION MARCH 7,2000 PAGE 4 BACKGROUNDREASONS FOR RECOMMENDATIONS(CONT'D) Conclusion The proposed rates will be volume based variable can rates and will be uni€arm for all areas served by PHBD. Included in the rates will be the following: 1. Weekly collection of solid waste in 20 g., 32 g., 64 g. or 95 g. carts 2. Bi-weekly collection of greenwaste in 95 g. carts 3. Bi-weekly (on alternate weeks from greenwaste) of glass, plastic, cans and mixed paper in recycling bins. 4. The cost of carts and the new bin are included in the monthly cost. Customers will be sent a notice which informs them about the rates and offers a choice of service. Exhibit D shows the projected number of households in each of the service categories. It is expected that most customers will reduce the size of cans they will need for solid waste. In other areas of the County approximately 10% to 15% of customers have opted to use 20 g. can service. Thus it is projected that approximately 400 (13%) of the non-mobilehome customers will choose the 20 g. cart. Currently a customer with 32 g. service has 128 g. of solid waste picked up in four weeks. If the same customer chose 20 g. service, they could have 80 g. of solid waste and 190 g. of greenwaste picked up for a total of 270 g. Table 1 demonstrates that the addition of greenwaste would allow customers to decrease the size of the solid waste container while increasing the total amount of solid waste and greenwaste collected. Thus if customers are currently putting yardwaste in their solid waste containers, they can choose to have a smaller solid waste container but actually have even more volume in the two containers combined. This does not include increased volume of expanded recycling services (e.g. unlimited quantity of paper). TABLE 1 Volume/Week Current Volume/Month Proposed Volume/Month Solid Waste + Greenwaste = Total 20a. 80 g. 80 + 190 = 270 g. 32 1289. 128 + 190 = 318 9. 64 g. 256 g. 256 + 190 = 446 g. 95g. 380 g. 380 + 190 = 570 g. After the program has been in effect for several months, (probably at the end of the year 2000) staff and PHBD will review the number of households using each service type compared to the projected number of households assumed in Exhibit D and actual and projected revenue. At that time there could be an adjustment of the rates. Exhibit E is attached to show current (as of February 2000) solid waste rates and services in various cities and communities in the County. Exhibit A July 27, 1999 Board Order Exhibit B Postcard notices for Pali 1999 meetings to announce proposed services changes Exhibit C Postcard notice for 2/16/2000 meeting to announce new proposed rates Exhibit D Current PHBD rates and services as well as assumptions of customers'service changes Exhibit E Current solid waste/recycling collection rates for jurisdictions in Contra Costa County S:iCONSERV1LINDA\BOARDORDERS\3-7-00 BO.DOC 'a,two EXHIBIT A Contra TO: BOARD OF SUPERVISORS j Costa FROM: DENNIS M. BARRY, AICP County COMMUNITY DEVELOPMENT DIRECTOR DATE: July 27, 1999 SUBJECT: DIRECT THE COMMUNITY DEVELOPMENT DEPARTMENT TO INSTITUTE CHANGES IN THE SOLID WASTE COLLECTION SERVICE IN THE UNINCORPORATED COUNTY AREA SERVED BY PLEASANT HILL BAYSHORE DISPOSAL SPECIFIC REQUEST(S) OR RECOMMENDATION(S) & BACKGROUND AND JUSTIFICATION RECOMMEN12ATIQUI ACCEPT the report concerning the survey of the unincorporated areas served by Pleasant Hill Bayshore Disposal. DIRECT the Community Development Department to coordinate with Pleasant Hill Bayshore Disposal to develop a solid waste program which will facilitate the achievement of the County's solid waste goals. A. Simplify and standardize the types of service offered in the unincorporated areas served by Pleasant Hill Bayshore Disposal so that all customers have the same services. B. Redesign the rate structure and standardize the rate schedules in the unincorporated areas in order to provide all customers with the same rates. There may be some differences for hard to service areas where smaller trucks are necessary. CONTINUED ON ATTACHMENT: YES SIGNATURE RECOMMENDATION OF COUNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMI EE APPROVE OTHER SIGNATURE(S): ACTION OF BOARD ON �n//e_,2Z 4&- APPROVED AS RECOMMENDED ,4 OTHER � APPROVED the above recommendations with the understanding that a proposal will be presented to the Board of Supervisors for consideration before any changes are implemented. VOTE OF SUPERVISORS I HEREBY CERTIFY THAT THIS IS A TRUE �C UNANIMOUS (ABSENT, . ) AND CORRECT COPY OF AN ACTION TAKEN AYES: NOES: AND ENTERED ON THE MINUTES OF THE ABSENT: ABSTAIN: BOARD OF SUPERVISORS ON THE DATE SHOWN. Contact: Linda Moulton (925) 335-1238 ATTESTED cc: Community Development Department (CDD).. PHIL CHE OR, CLERK OF ° THE BOARD OF SUPERVISORS AND COUNTY ADMINISTRATOR BY , DEPUTY Changes in Solid Waste Collection Service ' Page 2 4°)e.1, .',� .-I� e C. Institute variable can rates in accordance with the County's sourcis reduction goals as outlined in the County's Source Reduction and Recycling Element (SRRE). D. Institute green waste service in accordance with the County's SRRE. E. Expand recycling to include mixed paper. FISCAL IMPACT No impact to the general fund. BACKGROUND/REASONS FOR RECOMMENDATIONS On June 23, 1998 the Board of Supervisors adopted changes to the solid waste collection rates charged to the customers in unincorporated Contra Costa County served by Pleasant Hill Bayshore Disposal and instituted a five percent franchise fee. At this time the Board directed the Community Development Department to survey all the unincorporated areas as to service preferences and incorporate suggestions into the service plans as appropriate. Surveys were sent to customers in these unincorporated areas along with their bills in April, May and June of 1959. Table 1 shows the results of the surveys for the various communities. Overall there was a 16.3% response rate. 1. SURVEY RESULTS Table 1 shows the results of the Customer survey and Exhibit A is a copy of the questionnaire which was mailed to the customers. The results are grouped by communities with the same billing periods. Some of the results are. (1) Seventy-four percent of the respondents rated their service as good or excellent. (2) Twenty-five percent of the respondents felt that once a month greenwaste service would be adequate while 28% favored twice a month service and 20% felt they needed weekly greenwaste pickup. (3) Eighty percent responded that they would recycle mixed paper and chipboard (including magazines and cereal boxes). Many customers (68%) also would recycle plastic containers (plastic codes#3, #4, #5, #7) and 49% would recycle polystyrene (code #6). (4) Most of the respondents live in single family detached housing (84%) or single family attached (11%) . (5) When asked if they would consider mini-can service if additional recycling and greenwaste programs were added, 43% of the respondents answered yes. (6) Of the 6686 households which were sent surveys, 1085 or 16.3% replied. The results for the three groups are similar. For example, the respondents from the communities of Mt. View and Alhambra Valley had the highest proportion (84%) responding that they would recycle mixed paper but the other areas responded positively too with 77% and 78% answering that they would recycle mixed paper. (7) There was an open-ended question asking for suggestions concerning expanded service. Although a limited number of customers answered this question, there were 39 comments concerning the need for more recycling, 34 concerning the need for adding greenwaste and 53 suggesting weekly recycling. Seventy-three respondents were concerned about cost of service. (8) Question 1 concerning rating of service also had an open-ended question concerning service. Fifty-four respondents expressed the need for more recycling and fifty-nine expressed the need for weekly recycling. The comments concerning service delivery varied with 34 respondents expressing a need for containers, 26 respondents reporting recycling misses, and 30 respondents having concerns about litter or spills. The replies to the open-ended questions have been _ _ _. i Changes in Solid Waste Collection Service ` ' ', Page 3 categorized and are shown in Exhibit B. When individuals gave a name, address or phone number, Pleasant Hill Bayshore Disposal contacted them if they wanted additional bins or needed containers. IL REASONS FOR RECOMMENDATIONS The Board order of June 23, 1998 directed the Community Development Department to perform tasks A through D listed above. Item E was to expand recycling to include all materials listed in the County's Materials Diversion Ordinance (Ordinance No. 92-105). 1. RECOMMENDATIONS A AND B As noted in the June 23, 1998 Board order, there are currently 44 unique service types in the overall service area ranging from one 20 gallon can to three 95 gallon cans. Some areas have no yearly cleanups and some have two such cleanups. As of 1998 there were actually 39 different types of service being used by customers. Recommendation A would simplify and standardize the types of service offered in the unincorporated areas. When the rates were changed in 1998, there was an across the board increase. However, the rate structures were not standardized. The reasons for the many variations in service type and charges stem from the historical rate structures and types of service which were in place when BFI took over from the original owners of Pleasant Hill Bayshore Disposal. The rate structure needs to be standardized in order to provide all customers with the same rates for the same service. The only difference may be for hard to service areas where smaller trucks may be necessary. This would be accomplished by instituting Recommendation B. 2. RECOMMENDATION C The County's SRRE calls for the County to institute variable can rates (i.e. customers with 64 gallon cans pay twice as much as those with 32 gallon cans). Variable can rates are already in existence in many parts of the County. Variable can rates encourage residents to recycle more and use smaller or fewer waste receptacles. Recommendation C would allow for implementation of this program. 3. RECOMMENDATION D AND E The results of the survey show that the majority of the customers answering the survey want greenwaste service. Only 16% stated that they did not need greenwaste collection because they compost or have no yard waste. Seventy-three percent expressed a preference for some type of greenwaste service and 11 percent did not respond to the question. It seems that a large percentage would use the greenwaste/composting service. It is estimated that mixed paper makes up 12.7% of the residential waste stream and there is a market for mixed paper. Since 80% of the respondents indicated that they would recycle mixed paper and chipboard, staff recommends including mixed paper at this time. Currently there is not a market for the plastics (#3 -#7). However these items would be added when this market develops. The additions of greenwaste and mixed paper to the County's curbside recycling programs should help considerably to achieve the County's AB939 diversion goals. Greenwaste and mixed paper were estimated to be 12.8% and 12.7%, respectively, of the 1990 residential waste stream. 111. SUMMARY The provision of variable can rates at the same time that additional diversion opportunities are offered should maximize a movement away from disposal and toward more recycling and composting. Recommendations D and E would provide for regular greenwaste pickup and the addition of mixed paper to the recycling program. This additional service has the potential for increasing recycling tonnages by up to 25%. Changes in Solid Waste Collection Service Page 4 Implementing the five tasks should be a big step in helping to meet the County's AB939 goals. Although the implementation of all five tasks at once will be a major change,staff feels that the piecemeal changes would probably take two or three years, Pleasant Hill Bayshore Disposal has indicated that they are willing to work with staff to implement these programs. As part`of the process, staff plans to have public meetings in the various unincorporated areas to explain the need for these programs and to allow community input concerning the program changes. The cost of the new services could be offset for customers who elect to have mini-can service and maximize the use of their recycling and greenwaste opportunities. The most significant rate increases would be for those customers who continue to dispose of the most solid waste, The use of 64 gallon and 96 gallon containers for solid waste would become more expensive when variable can rates become effective, The arcane service structure would be standardized such that all customers could choose either 20 gallon mini-can, 32 gallon, 64 gallon or 95 gallon solid waste service in combination with recycling and greenwaste service, Other services would also be standardized such as the number of cleanups. The target date for the implementation of these recommendations is January of the year 2000. WP:h/7-27-99.bo 1 �._Esc lT r �• S 5 Ua � m TABLE 1 2, Results of Customer Survey > CLa Gg= M Mr � gD 1, How do you rate your garbage and recycling service? a)poor 7% 8% 6% 7% b)Fair 20% 19% 19% 19% c)Good 50% 51% 51% 51% d)Excellent 23% 22% 24% 23% 2,What level of greenwaste would meet your needs? a)64g/monthly 20% 25% 29% 25% b)64gAWce a month 30% 25% 28% 28% c)64gMeekly 27% 22% 14% 20% d)compost/no yard waste 13% 15% 3% 16% e)would use a Christmas tree program 34% 32% 30% 31% 3,What of the following items would you recycle if service was available? a)plastic containers(codes#3-#5,#7) 72% 71% 64% 68% b) polystyrene(#6) 55% 49% 44% 49% c)mixed paper&chipboard 84% 77% 78% 80% 4, In what type of housing do you live? a)single family detached 88% 78% 84% 84% b)single family attached 9% 10% 13% 11% c)condoltownhouse 2% 5% 1% 2% d)apartment 1% e)other 1% 7% 1% 3% 5. If you had expanded recycling and greenwaste service,would you be interested in having mini-can service(20-gallon can)at a reduced price? Yes 39% 42% 47% 43% No 41% 4S% 46% 44% No answer 20% 13% 7% 13% Number of returns 358 251 480 1089 Number of customers 2038 2304 2344 6686 %responding 18% 11% 20% 16.3% Word/h/custsurtbl . Y EXHIBIT B leasant Hill ' Baysho 0 © 1 S P 0 S A L July 12, 1999 TO: Linda Moulton Contra Costa County Community Development FROM: Susan Burl Community Affairs Manager RE: Customer Survey Results for Clyde,Pacheco,Bay Point and Central San I have attached a copy of the Customer Survey sent out to 2,304 customers in the Clyde/Pacheco/Bay Point/Central Sanitary District areas and a detailed report of customer responses. There were 251 responses or an 11%return,which is fairly good. The results were from 6/2/99-6/23/99. Overall, 72.5%of our customers rated their service good or excellent. The 27.5%that rated their service poor or fair had comments about our service delivery or the type of service offered: #/Type of Comments #/Type of Comments Service Delivery Type of Service Offered 5 Larger recycling bins 15 Not enough recycling 7 Litter/spills 10 Clean ups 10 Need containers 10 Weekly recycling 2 Don't pick up extras 7 Need yard waste program 8 Recycling missed 10 Costs too much 12 Miscellaneous 2 Part time yard waste program If a customer had service complaints or issues and gave us his/her name,the customer was called. Customers would prefer biweekly yard waste recycling and would definitely like to recycle more material and more often. The mini can met with a mixed response, The suggestions for expanded service ranged form more recycling to composting: # Comment 2 More mixed paper 3 Recycle oil and oil filters 10 Cost is too high 2 Part time yard waste program 2 Compost 15 More recycling 0 Pick up extras 7 Add greenwaste 3 Senior/disabled rate 10 Weekly recycling 7 Litter 10 Scheduled cleanups 11 Miscellaneous 441 N. Buchanan Circle / Pacheco, CA 94553 / 925,685.4716 / Fax 925,685,4735 30%Post-Consumer i` ;/-/ EXHIBIT A S Recycling Mo re t�. `r�,, A4 Customer Survey I.Ctsr2d2t/ 'Jt7t You �,Y" •� , I Think of Cut i vnt Services and ofProposed Service Changes Please fill out the questionnaire below,told and tape shut and mall back to us,The survey Is self-addressed and postage paid. antra Costa County franchlees the hauling of solid waste with Pleasant Hill Sayshore Disposal for your community, The'Board of Supervisors has directed County staff to survey all the unincorporated communities receiving service from Pleasant Mill Sayshore Disposal concerning current service and proposed service changes. In order to meet the State waste reduction requirements,the County plans on Instituting greanwasta service and expanding recycling to include all materials listed In the County's materials diversion ordinance and is Interested in the customers'opinlons concerning thle expanded service, 1. How do you rate your garbage and recycling service?(✓check appropriate line) (a) poor (b) fair (o) good (d) excellent If you have any comments on your service,please comment; 2. What level of graenwasto collection would meet your needs?(✓check appropriate tine) (a) a 64-gallon container collected monthly (b) a 64-gallon container collected twice a month (e) a 84-gallon container collected weekly (q) do uut nucd grs6nwaaten 4tiAWuliu11 bwCause I compost or have no yard waste (a) would use a Christmas tree collection program 3. Which of the following Items would you recycle if service was available?(✓check Appropriate line) (a) plastic containers(plastic codes N3 through 05 and N7) (b) Polystyrene(code N6,Includes cups,packing materials) (e) Mixed paper&chipboard(Includes magazines,cereal boxes) 4. In what type of housing do you live?(✓check appropriate line) (a) single family detached _ (b) single family attached (c) condo or townhouse (d) apartment ` (a) other r S. What Is your zip code(optional)? 61 if you had expanded recycling and greenwaste service,would you be Interested In having minl-can service(20-gallon can)at a reduced price?(✓check appropriate line) yea no 7. Do you have any suggestions concerning expanded service?If so,please comment: Pleasant Hill ,1 101* D I S P O S A L July 12, 1999 TO: Linda Moulton Contra Costa County Community Development FROM: Susan Hurl Community Affairs Manager RP: Customer Survey Results for Morgan Territory, Concord,.and Rodeo I have attached a copy of the Customer Survey sent out to 2,344 customers in the Morgan Territory, Concord and Rodeo areas and a detailed report of customer responses. There were 480 responses or a 20% return,which is very good. The results were from 5/4/99-6/20/99. Overall, 75%of our customers rated their service good or excellent. The 25%that rated their service poor or fair had comments about our service delivery or the type of service offered: #/Type of Comments #/Type of Comments Service Delivery Type of Service Offered 9 Larger recycling bins 14 Not enough recycling 13 Litter/spills 7 Clean ups I I Need containers 35 Weekly recycling 3 Don't pick up extras 14 Need yard waste program 7 Recycling missed 16 Costs too much 13 Happy with service 6 Part time yard waste program 16 Miscellaneous If a customer had service complaints or issues and gave us his/her name,the customer was called. Customers would prefer biweekly yard waste recycling and would definitely like to recycle more material and more often. The mird can met with a mixed response. The suggestions for expanded service ranged form more recycling to composting: # Comment 5 More mixed paper 5 Recycle oil and oil filters 22 Cost is too high 6 Part time yard waste program 5 Compost 14 More recycling 3 Pick up extras 15 Add geenwaste 6 Senior/disabled rate 35 Weekly recycling 13 Litter 7 Scheduled clean-ups 16 Miscellaneous 441 N. Buchanan Circle f Pacheco, CA 94558 / 925.685.4716 / Fax 925.685,4735 30%past-coy,.~ PLEASANT HILL. BAYSHORB DISPOSAL May 27, 1999 T0: Linda Moulton Contra Costa County Community Development FROM: Susan Hurl Community Affairs Manager RE: Customer Survey Results for Alhambra Valley/Mt. View I have attached a copy of the Customer Survey sent out to 2,438 customers in the Alhambra Valley/Mt. View area and a detailed report of customer responses. There were 358 responses or an 18%return which is very good. The results were from 4/5/99-5/4/99. Overall, 73% of our customers rated their service good or excellent. The 27% that rated their service poor or fair had comments about our service delivery or the type of service offered: #/Type of Comments #/Type of Comments Service Delivery Type of Service Offered 14 Quality of work 25 Not enough recycling 10 Litter/spills 4 Clean ups 13 Need containers 14 Weekly recycling 8 Don't pick up extras 3 Need yard waste program 11 Recycling misses 4 Costs too much 11 Misc. If a customer had service complaints or issues and gave us his/her name,the customer was called. Customers would prefer biweekly yard waste recycling and would definitely like to recycle more material and more often. The mini can met with a mixed response. The suggestions for expanded service ranged from more recycling to composting: # Comment 1 More mixed paper 3 Recycle oil and oil filters 41 Cost 29 Misc. 11 Limited greenwaste material 6 Compost 10 More recycling 1 Pick up extras 12 Add greenwaste 2 Disabled/senior rate 8 Weekly recycling 2 Mini can 1 Litter 2 Scheduled clean ups 441 N. BUCHANAN CIRCLE • P'ACHECO. CA 94553 (925) 685-4716 • FAX (925) 685-4735 New waste collection and recycling services! EXHIBIT B Come to a neighborhood meeting to learn about new and expanded services, including: ;- Q; collection of mixed paper 4 C,% collection of yard waste cr new waste containters `#1014' Wednesday, October 13 at 6:30 p.m. Pacheco Community Center 5800 Pacheco Blvd. in Pacheco Questions' Call (925) 3351238 Sponsored by the Contra Costa County Community Development Department New waste collection and recycling services! Come to a community meeting to learn about new and expanded services, including: Qp collection of mixed paper collection.of yard waste C,p new waste containers Monday, November 8 at 7:00 p.m. The Clayton Community Library Meeting Room 6125 Clayton Road Questions? Call (925) 3351238 Sponsored by the Contra Costa County Community Development Department 7-2-elf') r Ne w waste collection and rec frig serykes' '� t ..•. _..::If V fiCNM ♦ �V:' .i. i. • , Come to a nejghbarhood meeting to learn about new Y " and expanoeo serinces including: collection bf mixed paper collection of yard waste Co.new waste containters ,. Thursday, Oct6ber-14 at 7:00 p.M Clyde Civic Improvement Assodafion y . Clyde Community Center 109 Wellington Avenue Questions? Calc (925) 335-1238 s Sponsored by the Contra Costa County Community Development Department. N'ew waste collection and recycling services! Come to a neighborhood meeting to learn about new an&expanded services, including: a Q# collection of mixed paper €'# collection of yard waste ' new waste containters Thursday, October 28 at 7:00 p.m. Ambrose Communitylenter (Dining Room) 3105 Wittow Pass Roadin Bay Point ' Questions? Call.(925) 335-1238 Sponsored by the Contra. Costa County Community Development Department G� Contra Costa Co'unty Community Development Dept. zip+4 presotted 651 dine StreetT-G1s MAIL 4th Noor, North Ming U.S.p��� i Martinez, CA 94553 Pleasant NM,CA Peennit Fla.1 t Ba hole plecisl of CustomersNovember 4! WSPOS Meeting,, •" community plated as r q,&d paper >,+, `=,��tl,-*,'g�.c�F:�;cat.,:s:•>*.�h `:s`�u-�;�.:•.•:ra"p....i�e._;"J.t�at 'x„i�s: ,ar.;..`K ,c�=i�S.*.r ':+i.`r�yi�y:�+. � f�.,a P •"�r. ..a fi` ;*.�y„�'sf'4'. 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Y+x,r� "�.� a ]tfi-lw�k�'” +n +'"� p.,— S!.�,.r+r ��..• »,.F � � -:: `sk. # Tw . !moi S•&*, t'�' �^ybyth+E!T '4a..�Contra HA'+ 'w w moi. J kr^.ti �. frL+ �he•.� t'*.'$. 4�Pt+��� is ' � « o�tsared C45 Counfiyr P � �. �1 r•; + z M '"' "'st., .+sr -xw'• ..�,Q•»':omt' --� rtC �Qp+"a%9rt tedd {., �� . a. tis `Cs� �•`,!'R-' G�"' � tw;` x: ^- r:�,�.Ae.? 5i"�,'+ ,,,:c e�}�y 4 eF �:" .. EXHIBIT C New waste collection and recycling services! New services include: CO biweekly collection of mixed paper& other curbside recyclables Q0 biweekly collection of yard waste new carts for solid waste &yard waste plus an additional 14g. bin for mixed paper New rates include all recycling, yard waste, solid waste & carts Mlobilehomes $17.30 20g. solid waste containers $18.14 32g. solid waste containers $21.14 64g. solid waste containers $42.28 959. solid waste containers $63.42 (all service types except mobliehomes will receive 95g. carts for yard waste) Wednesday, February 16 at 7:00 p.m. County Supervisors' Board Chambers (Room 107) 651 Pine Street in Martinez Questions: Concerning the Meeting&hates call CDD (925) 335-1238 Concerning New Services Sponsored by the Contra Costa County call PHBD (925) 685-4711 Community Development Department } k EXHIBIT D Residential Rate Structure Current Service Current Current New Service Projected Proposed Categories Number of Rates* Categories Number of gates Households households 1-20 gallon 3 $16.46-17.51 1-20 gallon 403 18.14 1-32 gallon 1434 $16.66-19.51 1-32 gallon 2029 21.14 1-32 gallon for 900 $12.20-13.60 1-32 gallon 900 17.30 mobilehomes for mobilehomes (no reenwaste 1-64 gallon 164 $19.01-38.21 1-64 gallon 359 42.28 2-32 gallon 190 $24.38-33.01 1-95 gallon 1086 $19.66-28.06 1-95 gallon 112 63.42 3-32 gallon 7 $30.38-46.51 2-64 gallon 4 $37.71 2-64 gallon 84.56 4-32 gallon 1 $60.01 2-95 gallon 13 $42.38-66.01 2-95 gallon 126.84 3-95 gallon 1 $63.38 3-95 gallon 190.26 Total 3803 1 3803 *Varies by service area due to pre-existing rate structures in place before the County franchised the service. sxonservAirKWres rate strut LM r R p t9 00 m W fl d ti iM0 CMti Q d p ci td 6ad of Y • h 60 CO eri Qi y a7 7r >+ 7ti F� T' �L Y O� CN •lw" Sd Sd t� N N �d tri Cl)vt Ad SG Uf� r N Z to Y, r VO l< p v p to 00 z V. 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