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HomeMy WebLinkAboutMINUTES - 07131999 - SD19 TO: BOARD OF SUPERVISORS IOC-01 Contra FROM: � r � Costa INTERNAL OPERATIONS COMMITTEE County DATE: June 28, 1999 SUBJECT: PILOT PROJECT IN WEST COUNTY FOR GRAFFITI ABATEMENT SPECIFIC REQUEST(S)OR RECOMMENDATION(S)&BACKGROUND AND JUSTIFICATION RECOMMENDATIONS. 1. APPROVE a two-year pilot project in West County whereby a telephone system will be installed which will permit a member of the general public to call a single toll-free telephone number and select from a menu in order to report graffiti to the proper city, to CalTrans or to the County Public Works Department,which will respond or distribute the graffiti reports to appropriate County departments or agencies to respond, 2. ESTABLISH as a goal that graffiti calls in the unincorporated area of West County will be responded to and the graffiti removed or painted over within 14 calendar days, with the understanding that graffiti that presents a safety hazard (painted over traffic signs) or which involves racial slurs, obscenities, is hate-related, or appears to be gang-related will be responded to immediately and removed or painted over within 48 hours. 3. ESTABLISH as a goal that within no more than one year graffiti calls in the unincorporated area of West County will be responded to and the graffiti removed or painted over within seven calendar days, with the understanding that graffiti that presents a safety hazard (painted over traffic signs) or which involves racial slurs, obscenities, is hate-related, or appears to be gang- related will be responded to immediately and removed or painted over within 48 hours, CONTINUED ON ATTACHMENT: YES SIGNATURE: RECOMIMENDATION OF COUNTY ADMINISTRATOR -RECOMMENDATION OF BOARD COMMITTEE APP€IROVEL OT' E sI�€�ATDRE S: AYLE B. �ILKEMA JOHN C3lA ACTION OF BOARD ON JVly 13. 1999 APPROVED AS RECOMMENDED XK_ OTHER VOTE OF SUPERVISORS HEREBY CERTIFY THAT THIS IS A TRUE UNANIMOUS;ABSENT - - _ _ - ) AND CORRECT COPY OF AN ACTION TAKEN AYES: NOES: AND ENTERED ON THE MINUTES OF THE BOARD ABSENT: ABSTAIN: OF SUPERVISORS ON THE DATE SHOWN. ATTESTED fly 13, 1999 Contact: PHIL BATCHELOR,CLERK OF THE BOARD OF cc: See Page 3 SUPERVISORS AN C U,NTY ACa' 1N1,STRATOR An h By. DEPUTY TTT � g 00 IOC-01 4. DIRECT the County Counsel's Office to prepare an ordinance which would permit the Board of Supervisors to order the abatement of graffiti on private property and return the ordinance to the Internal Operations Committee for review before forwarding it to the Board of Supervisors for introduction and adoption. 5. DIRECT the County Administrator to identify an appropriate source of funding for this pilot project, based on the estimates contained in the attached memorandum from the General Services Department. 6. DIRECT the County Administrator to report to the Board after six months of operation of this pilot project on its cost, effectiveness in reducing graffiti, and the timeliness of responses to calls. BACKGROUND: On June 22, 1999, the Board of Supervisors referred the subject of a graffiti abatement project in West County to our Committee. On June 28, 1999, our Committee met with representatives from the Public Works Department, General Services Department, Community Development Department, Building Inspection Department, and CalTrans. Attached is a package which outlines the proposed program. Also attached is a memo from the General Services Department dated June 28, 1999,outlining what will be required in order to make the system work as intended. Maurice Shiu indicated that he is comfortable with Public Works' ability to respond to all graffiti calls within two weeks. Graffiti which creates a safety hazard, such as graffiti that has been painted onto a traffic sign, will be abated immediately. Public Works believes that there will be no additional costs for them to respond to these graffiti calls. There will be costs to install and maintain the telephone system. General Services may also incur costs to respond to graffiti which involves public buildings in the unincorporated area of the County. We have discussed this with the County Administrator, who has indicated that he will locate an appropriate source of funds to cover these costs. It is not clear that the Board currently has the authority to order the abatement of graffiti on private property. Our Committee is working with the County Counsel's Office on this issue and will return an ordinance to the Board shortly to address this concern. CalTrans indicates that any graffiti which creates a safety hazard for drivers, contains racial slurs,obscenities,or appears to be gang-related will be abated within 72 hours. Graffiti on structures and soundwalls will be abated within 2-4 weeks. However, graffiti on freeway overpasses presents a more difficult problem because of the need to work with the CHP to close all or a portion of the freeway to do the abatement work and to do the work at other than peak traffic times. In these cases, CalTrans cannot make a commitment for better than 4-6 months. -2- IOC-01 If this pilot project is successful in West County over the next two years in reducing the amount of graffiti, it may be possible to extend it to other areas of the County. cc. County Administrator County Counsel Public Works Director Director of General Services Director of Building Inspection Community Development Director CalTrans (Via PWD) West County cities (Via Supervisor Gioia) -3- GENERAL SERVICES DEPARTMENT TES..ECOMMIJTNICATIONS DIVISION 2467 Waterbird Way Martinez California 94553 Extension 3-7090 FAX 3-7088 DATE: June 28, 1999 TO: John Gioia, Supervisor District I Gayle B.Uilkerna, Supervisor District 11 FROM: Barton J. Gilbert,Director By: Bob Fraga,Acting Telecommunication Manager SUBJECT: 1-887-GRAFITI Referral System In response to your memo on problems with referrals using the "graffiti hotline,"the information that we provided on how the referrals could be made were based on our knowledge of how the Octel Voice Mail "out-calling" feature allows "paging" out of Area Code 925 to Area Code 510. When we attempted to use this feature, we discovered that it does not work for other types of telephone calls, only for paged calls. It therefore requires us to find another solution for the 1- 877-GRAFITI Hot Line. We regret that we did not research this fully before identifying it as a solution. Our solution would be easier if we had an Octel voicemail system located in West County. After researching what is possible, with the equipment that the County has, to accomplish the desired nine options requested, we can install additional Centrex telephone lines to a County switch in Martinez. We suggest two (2) Centrex lines initially. We can do a traffic study later to see if additional lines are needed. The costs for this plan are shown below: • Installation(one-time)charge of$140.00 for two Pacific Bell Centrex lines • Monthly fee of$80.00 for the two Centrex lines • Monthly fee of$90.00 for nine voicemail boxes for the nine options • Per minute charges for assigned 510 area code telephone prefixes: 215 8 cents for the first minute, and 4 cents for each additional minute 223 7 cents for the first minute, and I cent for each additional minute 799 7 cents for the first minute, and 1 cent for each additional minute 724 7 cents for the first minute, and I cent for each additional minute 231 8 cents for the first minute, and 4 cents for each additional minute 614 8 cents for the first minute, and 4 cents for each additional minute The above plan should provide all of the features/options we discussed and allow the caller to dial the "hot line" number and then select from one of the nine "menu" selections to reach the correct responding agency. If there are many calls, then the "per minute" p charges could be substantial. We will continue to investigate if there is a better (cheaper) method than what we Page 1 are proposing. Currently we are not aware of other solutions that allow referrals to be made to the different agencies. 'lease advise if we should proceed as described above. Call me if you have questions at extension.3-7090. cc Barton I Gilbert Kathy Brown Page 2 6/23199 Graffiti Referral Line Messages w To date, we have received 11 messages on the Graffiti Referral. Line. PW staff checks the Voicemail box twice daily, at noon and at the encs of the day. Since the graffiti Referral Hotline has not been working as planned to include call forwarding to each of the cities,we have been forwarding the messages to Rayne Martin as requested. Contra Costa County Public Works Department 1-877-Grafin Referral kine Procedures • Public Works Graffiti Referral Line Process • Graffiti Response Form. • GIS Instructions • Graffiti Referral Log • Reference Numbers for Graffiti Calls s Graffiti Referral Zine Voicemail Message • Graffiti Referral Line Flow Cham Grpdata/adrr in/L,ydia/graff"itiproce dares 6/24/99 Contra Costa County Public Works Department Graffiti Referral Line Process A Toll Free West County graffiti referral number has been established to allow the public to call in and report on graffiti they have sighted. The number is 1-877-GRAFITI. The graffiti number has 9 options from which to select. If the graffiti is on a freeway, the call will be transferred to CalTrans. If the graffiti is in a city, the call will be transferred to the specific city. Cities participating in the West County Graffiti program are Richmond, El Cerrito, Hercules,Pinole, San Pablo and El Sobrante. If the graffiti is in the unincorporated area of Contra Costa County(Crockett, Rodeo, Port Costa, or North Richmond) the call will be transferred to the Public Works Department voicemail box. The voicemail number for Public Works is 313-2172. Public Works staff will check the voicemail twice daily, at noon and at the end of the day. A Graffiti Response Form will be completed for each message(see Attachment A). If the location of the graffiti is not certain, PW staff will check the Public Works Geographic Information System(GIS). See attached instructions for information on how the GIS will be accessed(Attachment B). If the location is found using the GIS, the Graffiti Response Form will then be forwarded to the identified agency. If the location of the graffiti is not found, the caller will be contacted, if a number is available, to gather more information regarding the location. The Public Works Maintenance Division will handle graffiti on road and drainage structures such as: road signs, guardrails,bridges on county roads, flood control facilities, curbs, gutters, streets and sidewalks. When Maintenance has performed the graffiti abatement, they will complete the Graffiti Response Form and return it to PW reception to be logged in. A log of all graffiti calls will be maintained(Attachment Q. The log will include the date the call was received, time, location, type of structure, who the call was referred to and who it was referred by. A summary tally will be generated on a quarterly basis and distributed to the Board of Supervisors. A Reference'Numbers List will also be available to the Public Works Department staff working on the Graffiti Referral Line (Attachment D). These numbers will be used to assist staff in directing calls. The West Contra Costa Graffiti Referral Hotline voicemail message is described further on Attachment E, The Graffiti Referral Line Flowchart is a diagram of how the Graffiti Referral Line process works (Attachment F). , j Contra Costa County Public Works Department Graffiti Response Farm Date: ,.__Time: Marne of caller: Phone number: Complainant Contacted:. „„_yes no. If yes, summarize contact Location of graffiti (including cross streets): Type of structure the graffiti is on: Received by: Date: Referred to: Date: For graffiti on PW Facilities Only: to be completed by Maintenance Staff and returned to Glacier Dr. Reception. Field inspected by: Date: Graffiti removed?_ _Yeso. If not why not. Complainant Contacted: Yes_____._:,No. If yes, summarize contact _ Date: Votes: 6/23/99 Attachment A G:/grpdata/admin Draft Geographic Information System (GIS) Instructions 1. Log on to PC. 2, Open Microsoft Internet Explorer. I Go to Public Warks CIS address: cee.gatekeeper.com 4. Type in user name and password. 5. 6. 7. 8. 9. 117, 6/24/99 Attachment B � � � 0-) G) s t , 7 � CD ` k ! � \ � © � R � \ � � � � . � � � � \ � 0 a � � � � • � � � . . REFERENCE NUMBERS FOR WEST COUNTY Y GRAFIT`'I'I CALLS L CITY OF SAN PABLO 510 / 215-3030 CITY OF EI CERRITO 510 / .215-4358 CITY OF HERCULES 510 / 799-8258 CITY OF PINOLE 510 / 72.4-9014 CITY OF RICHMOND 510 / 231-3010 EL SOBRANTE 5101614-594.2 BART 510 / 464.6000 GENERAL SERVICES DEPARTMENT BUILDING MAINTENANCE 925 313-7052 CALTRANS 9251926-6112 CENTRAL CC SANITARY DISTRICT 925 1228-9500 EAST BAY MUNICIPAL UTILITY DIST 510 / 562-7275 GENERAL SERVICES PARKS 925 / 313-7100 HIGHWAY PATROL 925 / 646-4980 PACIFIC BELL, 925 ! 823-72.59 SOUTHERN PACIFIC: R/R CROSSING 510 / 891-7862 510 / 891-78614 CCC TRANSIT AUTHORITY" 925 /930-8999 WCC TRANSIT AUTHORITY 510 / '724-3331 COUNTY CONNECTION 925 / 676-7500 :MJS G:\GrpData\Clerical\Recp\graf ref doc Revised 6/24/99 +, ,�1 r cc: Maurice Shiu Eileen Doten Eleanor Yaranon .,61,.1 U +�ta►�.+t�-�.�r�i. r., : Cts. �. � �' ` _ � ��.+�-�c►�-� � .Tune 22, 1999 �+ptr Charisse Ventura, Communications Department +t7►; Rayne Martin District Coordinator Mike Eisenberg Supervisor Gayle Uilkerna Eileen Doten, Public Works Department Eleanor Yara:nom Public Works Department Maurice Shui, Public Works Department 1/877- RAPITI Hotline-changes to Voicemail There have been a few suggestions from the Public Works Department in regards to a few additional changes to the 1/877-GRAFITI voicemail message. Voicemail message should now read as follows: Thank you for calling the West Contra Costa Graffiti Referral Hotline. If you would,like to report graffiti: rorroponding numbers) On a freeway or Please press 1 10/614-5942 In the City of Richmond Please press 2 5701231-3010 In the City of El Cerrito Please press 3 510/215-4382 In the City of Hercules please press 4 5101799-8258 In the City of Pinole Please press 5 5101724-9014 In the City of San.Pablo Please press 6 5113/215-3030 In El Sobrante pease press 7 5101223-5778 In Cockett,Rodeo,Kurt Costa or North Richmond please press 8 Picifous Voicemail If you are not reporting from any of these locations or are not sure which location you are reporting,please press 9* (Voicemail message person toill hear tvfunflue press 8 or 9) heave the approximate location of graffiti including passible address;cross street and type of structure the graffiti is on. In addition,please indicate your name,phone number and the date of your call. Thank you for calling the West Contra Costa Graffiti Hotline. This zoill be the Fictious Voicemail Thank you so much for your help on this. TOTAL P 01 + R { I + I CL . . 1 m 0 tCDD + ( (OD o { (ak (D 0 1 _ , 0 i CL }}JJ t j { i c'1 1 �i7 UZ CD j t 15, 00 CD D o 0) a CD 01 + 00 cool OL (D l "0 0 ' 0 ° (D j f f i0 K 00 Ct? cr „y tD tU to (oCL CL i Cb 0 ID 3 ! t7 + ( C3 co CD Ci? Sts o NDT 2 5r, 0 t}7 =51 CD (D =� C�3 to