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Home My WebLink AboutMINUTES - 05191998 - D2 D.Z THE BOARD OF SUPERVISORS OF CONTRA COSTA COUNTY, CALIFORNIA Adopted this Order on May 19, 1998, by the following vete: AYES. Supervisors Uilkema, Gerber, DeSaulnier, Canciamilla and Rogers NOES: bone ABSENT. None ABSTAIN: None Subject. Presentation by Distnct Attorney - Public Administrator' On this date, the Board of Supervisors considered the 1998 Departmental Performance Report (as attached) presented by Gary Yancey, District Attorney - Public Administrator. Ray Davis commented on the Department's performance. Following the comments and the presentation, the Board took the following action: ACCEPTED the report from Gary Yancey, District Attorney - Public Administrator regarding departmental performance. I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown. ATTESTED _ _MAu IQ 1QQA Phil Bate elor,Clerk of the Board B f Shupe s and�C`c�Administrator Barbara S. t, Deputy Clerk c.a. 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TABLE OF CONTENTS 1. OVERVIEW Departmental Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . 1 Organizational Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 II. RESOURCES Financial Resources: 1995197 Budget . . . . . . . . . . . . . . . . . . 1 Revenue Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Personnel Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Affirmative Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Sick Leave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Staff Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Automation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Criminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Family Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 III. CUSTOMER SERVICES Service Delivery System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Criminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Family Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Customer Profile Criminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Family Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Customer Relationships Criminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Family Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 IV. ANNUAL PERFORMANCE Performance Indicators Criminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Family Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Accomplishments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 V. CHALLENGES AND NEW DIRECTIONS Criminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Family Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 _- 1, OVERVIEW A. Departmental Responsibilities The department prosecutes criminal and some civil cases from filing through disposition, with limited pre- and post-filing investigation resources available. The civil cases principally fall into the environmental and consumer fraud areas. Limited discretion. The Family Support Division (FSD) collects child support and prosecutes "deadbeat" parents. Discretion on collection function is essentially zero per federal and state mandates. The Public Administrator function is a two-person operation which handles estates where the deceased has no knownheirs. Limited discretion. B. Organizational Structure See attached organization chart. ll, RESOURCES A. Financial Resources: 1997/98 Budget Function Unit Adopted Budget Criminal 242 $ 14,996,580 Family Support 245 13,443,587- Public Administrator 364 150,158 *Budget Unit 0245 also includes another $1,178,709 and 12 positions for welfare fraud investigation. -1- Revenue Sources Criminal 8,317,493 Sales tax 2,579,649 Grants and ether revenue* 4,099,438 Net County cost $14,996,580 In addition, $337,691 in expenditures and revenue has been dedicated by the District Attorney for the Comprehensive Domestic Violence Prosecution Program. The revenue comes from State Citizen Option for Public Safety (COPS) funding and is budgeted in a special revenue fund. Family Support $13,443,587 100% Offset from Federal and State Government Public Administrator 1501158 28% offset from administering estates Note that the net County contribution to the criminal budget amounts to only 27% and, to the total District Attorney budget, only 14%. -2- `Grants, revenues, and expenditure transfers - 1997/98 adapted budget. OCJP Regional Anti-Drug 175,100 OCJP Career Criminal Prosecution 170,070 Major Narcotic Vendor Prosecution- OCJP DA Net 123,631 OCJP Statutory Rape Vertical Prosecution 61,632 Attorney General Spousal Abuse Prosecution 110,000 Realignment Juvenile 199,697 Forfeiture Narcotics Forfeiture 91,150 Forfeiture Auto Forfeiture 124,000 Department of Worker's Compensation Insurance Insurance Fraud Prosecution 312,104 Department of Automobile Insurance Fraud Insurance Prosecution 215,104 Department of Motor Vehicle Vehicle Theft Prosecution 218,666 Federal Department of Justice Domestic Violence 55,125 City of Concord Domestic Violence 30,000 Recording Fees Real Estate Fraud Prosecution 180,000 Penalties Consumer Fraud Damages 304,000 Social Service Welfare Fraud Prosecution 205,070 Miscellaneous P.O.ST., Discovery 7,300 Non-sales Tax Revenue 2,579,649 Sales Tax Revenue *`7,569,897 TOTAL --10,176,546 "*An additional $720,599 in prior year Sales Tax Revenue (one-time only) was included in the 1997/98 Adopted Budget in expenditure appropriations only. -3- This brings the total amount of Vales Tax Revenue available to the District Attorney to $8,317,493, and non-General Fund funding sources to $10,897,142. B. Personnel Resources Authorized Positions: Adopted Budget 1996/97 FAMILY PUBLIC CRIMINAL SUPPORT ADMINISTRATOR TOTAL Attorneys 88 9 0 97 Investigators 19 *12 0 31 Clerks 56 *71 0 127 Collection 0 64 0 64 Officers Others 4 18 2 24 TOTAL 167 174 2 343 *Includes 10 Welfare Fraud Investigators + 2 clerks in Welfare Fraud. The fixed-term attorney program continues to be both a blessing and a curse. The County saves approximately one and one quarter million dollars a year when the cost of the 27 fixed-terms is compared to the equivalent cost of the same number of the first level permanent attorney staff. However, the downside of the program entails aggressive, extensive recruiting, constant training, a continual stream of new faces for judges and police to adjust to, and the heartbreak of having to let people go at the end of their term -- hardworking, loyal, and productive members of the team. C. Affirmative Action The department meets all of the major assigned goals. Year in and year out, it is number one or number two in compliance among the large departments. -4- Meeting the goals within the professional staff while maintaining high hiring standards is accomplished through vigorousrecruiting. The low starting salary and "fixed term" program make attracting top quality minorities difficult. Despite this impediment, the attorney staff meets or exceeds minority representation in the Bay Area work force, D. Sick Le ye The County-wide employee usage from 1994 was 70.25% (of available hours). Current figures are not available. In comparison, the career sick leave usage for the major employee groups under the District Attorney are as follows: Attorneys 35% (i.e., 65 unused) Investigators 46% Clerical (Criminal Division) 65% Family Support 80% (Collection Officers and Clerical) As can be seen from these numbers, the majority of the staff does much better than the County average. The FSD is worse than the County average. E. 5taff Development All employees, professional and support, are evaluated on an annual basis, except top management who work directly for the District Attorney. Those individuals are handled on an informal, face-to-face basis. The office has a formal training program for the lawyers, designed to satisfy both specialized prosecutorial knowledge as well as fulfilling the State Bar mandatory Continuing Legal Education requirements. Contra Costa County, in cooperation with the California District Attorneys' Association and other major counties, provides experts for this training, particularly in the area of ethics, discovery, three strikes, -5- and grants of immunity. For attorneys assigned to Family Support, there is now a California District Attorneys' Association Beginning Prosecutor's College and an Intermediate Prosecutor's College. Our supervising attorney in Family Support was heavily involved in getting these colleges off the ground and has taught at several of them. For investigators assigned to Family Support, there is also specialized training available through the California District Attorneys' Association. The California Family Support Council also has yearly training for Family Support staff. Each year we send between 15-30 staff to the training. The deputy district attorneys are also encouraged to maintain an active membership in the California District Attorneys Association, and to utilize the County-provided training and book funds to attend CDAA courses offering training in the specialized areas to which the deputies are assigned (i.e., domestic violence, drug labs, consumer fraud, toxic pollution, etc.). As part of the CDAA membership, Contra Costa County deputy district attorneys play an important role in shaping';state law and prosecutorial policies through participation on CDAA committees such as ethics, legislation, appellate, environmental protection, etc. Through these activities, Contra Costa County has achieved a reputation as one of the leading district attorney's offices in the state. The investigators are sent to P.O.S.T. required (and financed) training which is necessary to maintain their peace officer status. All are current. In addition, at least two of the inspectors are trained and currently certified as polygraph examiners. The clerical support staff receives both in-house training for each assigned desk they cover as well as training on broader subjects provided by the County Training Institute. The training of new collection officers in Family Support is a formal process lasting some three months before they begirt handling actual cases. This training for both collection officers and support staff has been re-directed from preparation for the now defunct SACSS program to learning to use the Alameda County automation system pursuant to our new Family Support partnership with that county. F. Automation 1 . Criminal The generation of criminal complaints and subpoenas was automated some ten years ago through the use of"Yanceywriter" software and the County mainframe. The mainframe also is the source of criminal justiceinformation for courts, District Attorney, Public Defender, Probation, and local police departments. Information available includes case charges, calendared court dates, disposition information, etc.' The chief drawback to the present system is the lack of ability to readily obtain data for management studies/reports (such as the number of spousal abuse case filings) without making a formal request through Data Processing (and being charged for the service). Within the department, a CD-Rom legal research system has been installed in each branch office. In addition, the historical goal of putting a personal computer on each lawyer's desk is nearing completion. This equipment saves much clerical time as the attorneys (particularly the newer ones) word process their own legal research papers. 2. Family Support The long-awaited (some ten years in development) Statewide Automated Child Support System (SACSS) had been scheduled to be implemented in Contra Costa County for the past three years. Unfortunately, the system proved cumbersome and unreliable in all of the counties installed to date and was dropped last Fall. Contra Costa is now a member of the Best Enforcement Technology (BEST) consortium and will convert to this system in the Fall of 1998. This system was originally designed by Alameda County and is being enhanced by the consortium which, at this time, is Contra Costa, Alameda, and Stanislaus counties. This conversion is necessary due to the current low level of automation in the Family Support Division as this time: a. The mainframe merely stores data; it does not process any data and does not do any forms generation, so the Family Support Division stili receives reams of printouts from the state which must be manually worked. Most ether counties, especially large counties, have an automated system which will extract the necessary data from the state's tapes and compare it with the current data to alert staff to changes that require user intervention. b. The welfare trust is still worked by hand. c. Though SACSS was not implemented in this county, the Family Support Division did receive the SACSS equipment which allowed us to create a Local Area Network (LAN). This allowed us to purchase a Judicial Council Form program that has allowed us to move from typing each form to ward processing. It has also allowed us to implement, in March 1998, an imaging project that put our payment history on line, rather than on a fiche that could only be accessed on shared microfiche readers. We will be adding to this project to include aid paid figures needed from welfare reimbursement balances. We implemented a payment processing imaging system on April 1, 1998. This system will reduce the time it takes to process a payment. In mid-May, we will be changing to a nightly process for writing checks instead of the twice a week -8- process we have had for years. This will also speed up the receipt of child support payments for the custodial parent. lll. CUSTOMER SERVICES A. Service Delivery System 1. Criminal The District Attorney is both a state constitutional officer and a local elected official. As such, he represents the "People of the State of California," but not individual citizens. The jurisdiction of the District Attorney includes both investigatory and prosecution functions, and it extends county'.-wide, covering county, city, and special district areas, including some 25 police agencies (cities, county, college district, BART, and park district), plus serving state agencies and such non-traditional sources of cases such as the Bay Area Water Quality Control Board, etc. The basic function of the District Attorney's Office is to file and prosecute misdemeanor and felony cases. In recent years, infractions (the lowest level criminal charge such as most Vehicle Code offenses and some lesser Penal Code offenses) are directly filed with the court by police agencies, where in most cases, they are adjudicated without participation by a deputy district attorney. The bulk of intake is handled in the two District Attorney municipal court branch offices, one in the Richmond Court complex and the other in Concord on Willow Pass Road near the City Civic Center. The remaining cases representing the many specialized prosecution units in the office are filed in the District Attorney's Office at 10 Douglas Drive, Martinez, the Special Operations Unit at 651 Pine Street, 12th Floor, Martinez, the old Court Nouse, downtown Martinez, and the FSD at 50 Douglas Drive. The misdemeanor cases are handled from start to finish in the four municipal court jurisdictions in the County -- Bay, Mt. Diablo, -9- Walnut Creek-Danville, and Delta. Conversely, the felony cases start in the municipal court branches and then, following a preliminary hearing or Grand Jury indictment, are transferred to Superior Court Operations in Martinez for all further proceedings through trial and sentencing. Some felony cases are brought directly to superior court through the Grand Jury indictment process. Typical cases taken to the Grand Jury include multiple defendant drug "buys" and sexual assault cases with sensitive victims. The intake function of the District Attorney is the single most critical workload determinant for the entire county justice system -- including courts, Public Defender, jails, and others. Therefore, every effort is made to place experienced attorneys in both misdemeanor and felony filing positions. The innovative half-time lawyer positions for experienced deputy district attorneys (mostly new mothers) has proven most beneficial for that purpose. The municipal court division will see citizens and police on a drop- in basis. Scheduled appointments are the preferred method for the speciality units. The District Attorney has relatively unlimited discretion in the filing of criminal cases. The law is quite clear that neither the judiciary, the police, citizen victims, nor any other branch of government can interfere with or control the case filing process. In actual practice, the office utilizes the statewide District Attorney Filing Standards which, in brief, require the prospective case to consist of sufficient, legally admissible evidence to convince 12 people beyond a reasonable doubt of the defendant's guilt in the face of the most plausible and reasonably foreseeable defense, It is improper to file legally insufficient criminal uses simply to appease victims and police, for publicity, for political reasons, to satisfy press or public demand, or any other such non-professional reason. The staff is trained in and does, in fact, follow that policy. 2. Family Support The Family Support Division's essential function is to establish paternity and to establish and enforce child support and medical support orders for either the custodial person or to reimburse the county for welfare payments (AFDCtTANF) and child placement costs. The standards and procedures necessary to accomplish this mission (case initiation, location, establishment, enforcement) are rigidly controlled by federal and state law and regulations. The Family Support budget is built upon a model of two-thirds state reimbursement for approved expenditures coupled with an incentive system fashioned upon meeting certain audit and collection goals. Historically, the incentive money has covered the remaining (one-third) unreimbursed expenditures, hence no net county cost. a. Application for services The Family Support Division receives referrals from the County Social Services Department when aid is granted. The Family Support Division then provides the services as prescribed by regulation in these cases. This includes Foster Care and Medi- Cal cases. Once the children are off aid, the Family Support Division continues to provide these services unless the adult receiving Family Support Division services requests the case be closed. In those cases, the Family Support Division will continue to collect for any arrears owed to reimburse the welfare system. In non-aid cases, the Family Support Division provides the services as requested by a parent or the custodial party. b. Services provided The following services are provided; however, the District Attorney does not represent the applicant or child. There is no attorney-client relationship with either. -11- ♦ Paternity adjudication + Child support establishment ♦ Medical support establishment ♦ Child, medical, and spousal support enforcement The Family Support Division does not provide services in the following area: ♦ Custody ♦ Visitation i Spousal support establishment ♦ Spousal support only enforcement ♦ Restraining orders c. Areas of discretion Family Support is highly regulated and allows for very little discretion in services provided. (1) Regulation is by federal law and federal regulation by the federal Office of Child Support Enforcement, state law and state regulation by the California Department of Social Services. The areas of discretion are limited to office procedures such as: (1) Seeing people by appointment only versus drop-in first come,first serve (2) Requiring the non-aid applicant to fill out a written application rather than obtaining the information by interview. B. Customer Profit 1 . Criminal Indirectly, the office serves all County residents plus, in certain consumer cases, white collar crimes, and environmental cases, residents of adjoining counties as well as affected victims throughout the state (for example, the Shell Oil spill). Directly, the office serves some 25 police agencies located entirely or partially within the County, including BART, the Bast Bay Regional Park District, and the Highway Patrol. In addition, three state supported narcotic enforcement teams operate within the County. Other, less frequent, uses of the District Attorney's resources include agencies such as the FBI, the state Attorney General, the County Health Department, and a host of other federal, state, and local agencies on a sporadic basis. Finally, individual victims (both persons, businesses, and other private agencies and groups) use the services on a regular basis. The office, as a whole, serves the courts. 2. Family Support a) The biggest need for services is by the taxpayer. Social policy dictates that all children should know the identity of both of their parents. It is in all taxpayers' interest to help establish the legal obligation to support the child(ren) which, in turn, allows the Family Support Division to obtain orders and collect money for the family to get off welfare, stay off welfare, and avoid ever having to go on welfare. b) Custodial persons (1) Not necessarily a parent; could be a relative such as aunt or grandparent or other such caretaker. (2) The services are provided at no cost regardless of aid status. Services are just as necessary in aid and non-aid cases (a) Aid includes AFDC, TANF, CalWorks, foster care, and Medi-Cal (b) Includes interstate cases. (3) Those that cannot afford the legal services of a lawyer or paralegal and who feel intimidated by the legal system need some sort of legal assistance to obtain child support in order to stay off of welfare and establish a parental relationship for the child(ren). c) Parents (1) May be custodial person (2) Cases may also be opened by non-custodial or non- residential parents to establish paternity and/or support orders (a) Those with acrimonious relationships who need an impartial third party to handle the collection and documentation of payments received (b) Also needed to separate the payment of support from the exercise of visitation (c) May be opened to establish paternity as the first step to obtaining visitation d) Customer Deeds in Addition to Our Services (1) Understanding of how the system works and how to work within its constraints. (a) A general handbook, which was written by the -14- California Department of Social Services, is available in the lobby at 50 Douglas Drive, Martinez. There is a County-specific pamphlet that provides details of Contra Costa County's services. (b) The issues that arise that are general in nature and not case specific are: • What is needed to respond to (i.e., service of Summons and Complaint). • How to assist FSD (i.e, provide leads). • What must be provided to FSD (i.e , documentary proof or declaration under penalty of perjury regarding payment history). • Limitation of services (what services and enforcement actions that cannot be provided. (2) Understanding of the legal system. This is an area which is difficult since the office cannot give legal advice. Therefore, a fine line needs to be walked by the collection staff, with error on the side of caution. Currently, FSD refers people to the local Bar Association for their Pro Per Clinic. The issues that arise are: (a) Difference between an IV-D action, a UPA action, and a dissolution action. (b) How they can represent themselves in our actions or in actions they, or the other party, brings. (c) Legal concepts. (3) The new position of Family Court Facilitator will be of great help in this area. -15- C. Customer Relationships 1 . Criminal A primary function of the District Attorney's Office is to make case filing and disposition decisions on an everyday basis. These decisions affect people's lives, property, employment, reputation, freedom, and workload tin the case of police and courts). Not every decision made is a popular one, particularly ones involving complex legal and factual issues poorly understood by the lay public. There is an appeal process in place for use by police and citizens who disagree with the intake deputy district attorney's filing decision. This process extends to the District Attorney, if necessary. In victim-sensitive cases (sexual assault, etc.), the assigned deputy district attorneys work closely with victim's groups such as Battered Women's Alternatives and Rape Crisis. Every effort is made to keep victims (and their families as appropriate) informed of case progress through disposition. Unfortunately, the District Attorney's Office is not staffed with victims' advocate case workers. The District Attorney's Office has been a leading proponent in the development of an automated access system whereby the courts, Public Defender, Probation, and the District Attorney can share court calendar and disposition information. That system has now been expanded to allow access by police departments. As of this writing, not every police agency had acquired the software necessary to join the system, but all plan to do so! 2. Family Support a. How customers obtain the services provided: (1) Application or welfare referral. (2) There is no application fee or means test. (3) About 1,000 cases a month are opened. b. Customer access. (1) Telephone (a) There is a Voice Mail Messaging within the VRU so that those without answering machines can pick up the answer to their questions in the system instead of waiting by the phone for a return phone call. (b) The Voice Tree provides answers to the most commonly asked questions and 'access to the payment history for the last five payments received. * 15,000 calls come into the VRUmonthly. This averages 950 per workday; 1503 on weekends or holidays. 4,000 calls per month leave messages to be responded to be staff. About 3,000 of these can be handled by specially trained clerical staff. * Payment History accessed 5,500 times a month. This has greatly reduced the 'flood of calls asking if the check has come in yet. (2) Drop-in (a) Mondays, Tuesdays and Thursdays; on average, 650 people are seen in a month on these days. (b) Only in special circumstances on Wednesdays, and Fridays. On average, 180 people a month are seen on these days. (3) Appointments (a) Only if ready to sign stipulation. (b) Attorney. (c) Exceptional circumstances. (4) Writing (a) FSD receives about 10,000 to 13,000 pieces of mail a month and about 1,500 faxes. (5) On the average, FSD actively works 6,000 to 7,000 cases a month. Approximately 2,000 of those are worked because of mail received on a case. (6) Payments are received over the counter or by mail. The Family Support Division receives, on average, 250 payments a month over the counter and 11,000 by mail. (a) The Family Support Division has just installed a payment imaging system to speed the process of applying the payments across the various cases a NCP may have. (b) In May 1908, warrants (counter checks) will be printed nightly, instead of the traditional twice a week process, to decrease the processing time it takes to get the check out to the custodial person. c. Steps to be more accessible/responsible to customers: (1) SIMS packet - FSD created a packet to send to NCP's when they call or come in about a hold on their license. It enables the office to obtain all the necessary -18- information to make a determination on their case. Often the SLIMS hold can be handled by mail, instead of the person having to drop in, if they have made contact at least two months before the license suspension goes into effect. FSD has dedicated one collection officer to handle these cases for increased efficiency and continuity. (2) Added temporary account clerks to update spreadsheets so that those calling for an update on their arrears do not have to wait for a collection officer to have time to run the spreadsheet. Only those in which the obligation has changed since the last spreadsheet must be sent to Collections. This gives a two to three day tum-around on the balance update requests. (3) Increased payment processing staff to speed up the turn- around time on payments received. (d) Customer Satisfaction Efforts (1) Customer Service Questionnaires have been handed out to drop-ins. It asks them to rate FSD's service and to offer suggestions for improved services. From this, the office has taken steps to make the want easier. Donations by the Family Support staff are being used to create an area designated as a child play area stocked with toys. (2) Additional clerical staff are being trained to handle more phone calls which will decrease the drop-ins. (3) FSD has increased the staff involved in resolving complaints received through outside organizations. IV. ANNUAL. PERFORMANCE A. Performance Indicators 1 . Criminal a. An absolute and unquestioned reputation for honesty and integrity. b. Sophistication of Organization/Operations As can be seen from the attached organizational chart, the department has adopted the specialist team 'concept which characterizes the largest and most modern of district attorneys offices. Typical special units include Sexual Assault, Welfare Fraud, Homicide, etc. The specialization technique allows the office to deliver a high quality, victim-oriented product. c. Productivity (1) Criminal Filings (1997) 5,964 felonies; 17,572 misdemeanors The felony filings are down some 5.2% over 1995, primarily due to the beneficial impact of "Three Strikes", and other tough new sentencing laws. (2) A good grasp of the department's morale and work ethic can be gained from the following data taken from the 1997 Annual Report, Judicial Council of California for jury trials in Say Area counties (fiscal year 1995-96). -20- FELONY MISDEMEANOR COUNTY TRIALS TRIALS TOTALRANK Contra Costa 209 231 440 1 Santa Clara 280 99 379 2 Alameda 119 135 254 3 San Mateo 84 97 181 4 Solano 48 71 119 5 San Francisco 103 37 140 6 Marin 25 66 91 7 This outstanding achievement is even more impressive when one considers that three of the counties listed have district attorney offices much larger than Contra Costa. Comparing the trials per deputy district attorney ( 1995 staffing levels), the difference is startling': Contra Costa 5.12 trials/deputy district attorney Average other counties 2.24 trials/deputy district attorney Or, more than two and one-quarter times the trials per attorney. Further, the total jury trials rank Contra Costa County 4th in the entire state, behind only the giant southern California counties of Los Angeles, Grange, and San Diego. Finally, only Kern County among the larger counties tries more jury trials per deputy district attorney than Contra Costa County. 3. Efficiency The latest available felony conviction data from the State of -21- California, Department of Justice, Bureau of Criminal Statistics, was published September 30, 1993, for 1992 (the Bureau has not published the data sincedue to budget problems), showed the following superior court conviction rate: Contra Costa County 97.6% (second highest in the state) Statewide average 94.7% These figures should be fairly representative today, as the internal statistics kept by this office shows a 98.3% conviction rate for 1997. These results demonstrate that this office carefully screens the criminal cases at intake, and then works very hard for convictions. The results are terrific considering that the office maintains a no plea bargaining policy on serious felony cases in superior court. 2. Family Support a. Performance Indicators (1) Annual audit time frames under AB 1033. (2) Amount of money collected. b. Historical Measures (1) AB 1033 Audit The Audit covers 17 criteria, all of which have numerous time frames which must be met. The AB 1033 Audit began in 1991, reviewing actions taken in fiscal year 1990-91. FSD has achieved compliance .since AB 1033 began. -22- (3) Collections (a) So far, 1997-98 collections have increased by 12% over last year at this same point. (b) Five-year comparison - up 40% 1995-97 $35,300,498 1995`96 30,516,920 1994-95 27,941,251 1993-94 27,252,808 1992-93 26,073,509 c. Barriers to Performance (1) Mature of cases (a) California has 2.2 million open family support cases, The state reports that only 52.5% of those cases are collectable. The rest are difficult or impossible to collect due to: • Parent in custody, on welfare, or unemployable. • Parent out of state or out of country. • Important information is not provided by the custodial party, such as the name or date of birth of the father or other identifying information. (2) Inability by regulation to prioritize cases to work (a) FSD has some 65,000 cases. This means that only 34,000 of those cases are collectable, yet the state regulations mandates work on all of the cases equally, regardless of the likelihood of collection. -23- (3) Lack of a functional automation system (a) Computers can review and compare information much faster than people. FSD receives between 10 and 15 boxes of printouts each month. If this were on tape, the computer could process this information in a matter of hours, FSD does not have the staff to process this information in the entire month. (b) A forms generation system would speed production by current staff. (c) An automated tickler system would ensure deadlines are not missed. (4) Understaffed Since FSD must function at no net County cost, it has not been able to staff to the level needed to efficiently handle 55,000 cases in a manual environment. With the implementation of the BEST system, we expect that our collections will increase so that we can properly staff to perform our mandated functions. To this end, we are planning to expand into the third floor of our current Family Support building next year, and at that time we will be able to hire and train additional collection staff. B. Ac_complishmentts. 1 . Instituted successful Bad Check Program (no County cost). 2. Added Real Estate Fraud Prosecution position (no County cost). 3. When the statewide automation program (SACSS) for Family Support failed, joined a consortium with Alameda County and expect full automation to be completed by this Fall. -24- V. CHALLENGES AND NEW DIRECTIONS 1 . Criminal The criminal division of the District Attorney's Office needs and deserves a commitment from the Board of Supervisors to provide stable funding of prosecution programs (domesticviolence, drug dealers, etc.) that will enable the office to withstand the vagaries of the federal and state grants and other irregular revenue sources. 2. Family Support a. Challenges (1) Current challenges (a) Finish automation. (b) Implementation of 1058 Court Task Force Legislation. (c) Physical limitations of current floor space includes lack of room to add new staff, and files have outgrown the file room and have to be shipped off site. Plans underway to add additional space on the third floor of 50 Douglas Drive (present location). (2) Plans to meet challenges (a) The Family Support division has hired a LAN administrator to oversee the expansion of the LAN/PC expansion, and we have contracted for temporary technical help so that we do not have to rely on the resources of the Dolt staff. (b) Work closely with court and Clerk's Office on 1058 changes. (c) Expand to third floor of current building to allow for -25- staff expansion. (d) Implement our Business Re-design workflow to accommodate the changes necessary with the implementation of BEST. (e) Use the mainframe to identify and chase, if possible, many old cases in which we have been unable to locate the NCP or assets after three years of quarterly locate attempts. This will make room for new cases and reduce the dead wood that large counties with automated systems (to which we are always compared) do not remain. This is a discretionary closing criteria not used in the past; however, CDSS now encourages counties to use this criteria to close cases to improve the collection ration upon which California's federal funding depends. (f) Pursuing partnership with our county Social Services Department for grants/projects designed to increase collections through job training for non-custodial people. (b) New Directions (1) Effects of Welfare Reform (a) It places additional emphasis upon the collection of child support to replace welfare. (b) Encourages cooperation by the custodial parent to assist in the obtaining and collection of child support. (c) Will assist parent to obtain employment, which will allow them to be able to pay support for their other children that do not live in their home. (d) May shift the determination of Good Cause and Non-Cooperation to the FSa. Possible Legislation to increase the Family Support role to include custody and visitation issues. Also have had indications that, in the future, FSD may be mandated to handle cases when foodstamps issued to family. -27-