HomeMy WebLinkAboutMINUTES - 06171997 - D1 D.1
THE BOARD OF SUPERVISORS OF
CONTRA COSTA COUNTY, CALIFORNIA
Adopted this Order on June 17, 1997, by the following vote:
AYES: Supervisors Rogers, Uilkema, Gerber, Canciamilla and
DeSaulnier
NOES: None
ABSENT: None
ABSTAIN: None
Subject Departmental Performance Report
Bart Gilbert, Director of General Services presented both a written and oral
departmental performance report.
The Board ACCEPTED the report from Bart Gilbert, Director of General
Services on departmental performance.
I hereby certify that this is a true
and correct copy of an action taken
and entered on the minutes of the Board
of Supervisors on the date shown.
ATTESTED J u ii e 17 , 1997
Phil Batchelor, Clerk of the Board
of Supervisor nd County
•Administrator
BY Com'✓
Barbara S. ran eputy Clerk
c.c. County Administrator
General Services Director
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Vehicl Drivers i Vehicle.Drivers
PA..,.r A P�.Jr B
I
The Fleet Services Team at General Services ( Please return this card,completed,to the address
Department is actively involved in improving on the reverse side.
its services to customers. Please take a moment Date of Repair
— 11/1
' to help us focus our improvement efforts.
Vehicle Number 07oZ7
Put Part A in the Customer Service Box and
return Part B, completed, in two to three weeks I REPAIRS OR
through interdepartmental mail (address on I PREVENTIVE MAINTENANCE
back side of Part B). (LUBE,OIL CHANGE, FILTER CHANGES)
Please circle appropriate number
PROFESSIONAL SERVICE 'j after question below.
Please circle appropriate number
after each question below. Overall, how would you rate the quality of
repair services? M
1. When you contact Fleet Services, are you .I 1 2 3 4 5
treated courteously'?
poor ................................. e lent
1 2 3 4
rude ................................. courteous
QUALITY.OF SERVICES
2. Are your questions answered promptl ?
1 2 3 4 5' How often have you had to return this vehicle
seldom .......................... almost ays ;� or equipment for the SAME or SIMILAR
REPAIRS during the past 12 months?
R ,I
NO. OF RETURNS
3. Are your questions answered accuratel .
VEHICLE NO. PAST 12 MONTHS
1 2 3 4 S
seldom .......................... almost a ways !
I
4. Does Fleet Staff keep you informed about Ej Please indicate if you want us to contact you
the vehicle's status? I to discuss your answers by checking box and
completing information below:
1 2 3 4 Pways
seldom .......................... almost 1. Name Z� .t
Wor one
C
�
0180 I 0180 ! eyCe.11"'
TELCOMMUNICATION SURVEY FOR FEBRUARY 1997
Excellent iGood !Fair jPoor Questionnaire results for February
Question 1 1 71 2� _ 11 Oi Timeliness of Work Completed
•�, _:Excellent ;Good ;Fair 1Poor
Question 2i 9l —�_-1 0, 0� Fair Poor
z iExcellent ;Good Fair Poor Good 10°i° o%
Question 3 1 10
Questionnaire for February
E, Quality of Work Excellent
Q 70%
Good Fair Poor
o
I 10% 0% 0%
Questionnaire for February
Professionalism of Workers
Good Fair Poor
Excellent 0% 0% °
- - Excellent
100%
-- — M
TELCOMMUNICATION SURVEY FOR MARCH 1997 t
Excellent Good Fair Poor Questionnaire for March
Question 1 11 4 1 0 Timeliness of Work Completed
Excellent Good Fair Poor Fair Poor
Question 2 14 2 0 0Good 6% °%
_ Excellent Good Fair Poor 25%
Question 3 13 3 0 0 Y
Questionnaire for March
Excellent
69%
Good Fair Poor
Questionnaire for March
Professionalism of Workers
Excellent
Good Fair Poor 87% 19% 0% 0%
I
_—__- Excellent
81%
1
t. GENERAL SERVICES DEPARTMENT
BUILDING MAINTENANCE DIVISION
2467 Waterbird Way
Martinez California 94553
Extension 3-7052
FAX 3-7088
w
E
C-2
H
DATE: March 24, 1997
H
TO: Judy Parker, Clerical Supervisor
Health Services/Substance Abuse
FROM: John Ritola, Building Maintenance Manager �G
SUBJECT: Ratings And Comments On Work PerformedAtYour Location
Please take a few minutes to answer the following questions and return this survey by interoffice
mail to General Services Waterbird Service Center.
Our records show that on 10-22-97 you initiated Work Request#39715 (attached). This work was
completed 3-5-97 by our shop.
EXCELLENT GOOD FAIR POOR
o
TIMELINESS OF WORK COMPLETED
QUALITY OF WORK ✓/
PROFESSIONALISM OF WORKERS ✓
MMENTS:
4 ")C") Ll'o Z'tl
A TLI 4-1L
Si atur D to
If you have questions or want to discuss any work requests,please call me at extension 3-7090.
JR:cat
Attachment
cc: Kathy Brown
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