The URL can be used to link to this page

Home My WebLink AboutMINUTES - 05201997 - D2 D.2 THE BOARD OF SUPERVISORS OF CONTRA COSTA COUNTY, CALIFORNIA Adopted this Order on May 20, 1997, by the following vote: AYES: Supervisors Rogers, Uilkema, Canciamilla and DeSaulnier NOES: None ABSENT: Supervisor Gerber ABSTAIN: None SUBJECT: Animal Services Department - 1997 Performance Report Mike Ross, Acting Animal Services Director, presented both a written and oral departmental performance report. Subsequent to the presentation by Mr. Ross, the Board took the following action: 1. ACCEPTED report from Mike Ross, Acting Animal Services Director, on departmental performance. I hereby certify that the foregoing is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown. ATTESTED: May 20, 1997 Phil Batchelor, Clerk of the Board of Supervisors and County Administrator e Wampler, Deputy Clerk cc: County Administrator Animal Services Department 1 ' r CONTRA COSTA COUNTY ANIMAL SERVICES DEPARTMENT 1997 PERFORMANCE REPORT MICHAEL G. Ross ACTING ANIMAL SERVICEs DIRECTOR 1 ANIMAL SERVICES DEPARTMENT PERFORMANCE REPORT 1 DEPARTMENT OVERVIEW 2 DEPARTMENT RESPONSIBILITIES 2 HISTORY 2 GOALS AND OBJECTIVES: 2 ORGANIZATIONAL STRUCTURE 3 RESOURCES 4 FINANCIAL RESOURCES 4 PERSONNEL RESOURCES 5 AFFIRMATIVE ACTION 5 SICK LEAVE 5 STAFF DEVELOPMENT 6 ANNUAL PERFORMANCE EVALUATIONS 6 PROFESSIONAL DEVELOPMENT 6 AUTOMATION 6 CUSTOMER SERVICES 7 SERVICE DELIVERY SYSTEM 7 SERVICE PROGRAMS 7 SERVICE MANDATES 7 CUSTOMER PROFILE 11 CUSTOMER RELATIONSHIPS 11 ANNUAL PERFORMANCE 12 WORKLOAD INDICATORS 12 PERFORMANCE INDICATORS 12 12 COMPARISON WITH OTHER AGENCIES 1996 13 ACCOMPLISHMENTS 14 DOING MORE WITH LESS 14 HUMANE EDUCATION 15 SCHOOLS PROGRAM 16 AWARDS 16 FACILITIES 16 CHALLENGES AND NEW DIRECTIONS 16 CHALLENGES 16 FACILITIES 16 GROWTH 17 NEW DIRECTIONS 17 EFFORTS TO INCREASE REVENUE 17 LETTERS OF COMMENDATION 18 SCHOOLS PROGRAM COMMENTS 19 f f ANIMAL SERVICES DEPARTMENT PERFORMANCE REPORT 2 1997 PERFORMANCE REPORT CONTRA COSTA COUNTY ANIMAL SERVICES DEPARTMENT DEPARTMENT OVERVIEW DEPARTMENT RESPONSIBILITIES HISTORY Prior to 1979, the animal control functions of the County were performed by the Animal Control Division of the Department of Agriculture. The Animal Services Department was created by Ordinance 79-17 and began operations as a separated Department on April 1, 1979. On December 23, 1980, .the Board of Supervisors adopted the revised County Animal Control Ordinance. This Ordinance sets forth the legal authority for the Department's operations and defines the scope of those operations. GOALS AND OBJECTIVES: • To protect the citizens of Contra Costa County from animal related disease and injury. • To encourage responsible pet ownership and the humane treatment of animals. • To enforce State laws and County ordinances relating to animal control and welfare. • To minimize animal suffering. • To provide a safe and fulfilling work environment. • To reduce the number of animals that are euthanized by the County. • To maximize the number of licensed dogs in the County. • To educate the public regarding responsible pet ownership. ' ANIMAL SERVICES DEPARTMENT PERFORMANCE REPORT 3 • To provide a high level of humane care for animals in our custody. • To recognize that the public is the reason for our work, not an interruption to it. • To encourage employee achievement and productivity. ORGANIZATIONAL STRUCTURE The Animal Services Department is divided into two major functional divisions: Operations and Administration. Mike Ross Acting Director Ilona Robertson Volunteer Coordinator/Humane Eduacation 70 Vokmters TedBrasier i/sCas>t Chief of Operations Admhi�raHve SetvioesOtfi Shelter Operations Field Operations Clerical Support Fiscal/Personnel Licensing Spay/Neuter Cynic The Operations Division is managed by Chief of Operations, Ted Brasier. This division is responsible for all field and shelter activities. The Administrative Division is managed by an Administrative Services Officer. This division is responsible for: providing clerical support for the Operations Division, managing the Department's budgeting, personnel, affirmative action, safety, animal licensing, spay/neuter, records retention, vehicles, facility's management, and data processing programs. In addition to paid staff, the Department has an active volunteer program involving more than 70 citizens who assist the Department with lost and found pets, adoption counseling and spay/neuter appointments. ANIMAL 8ERVICE8 DEPARTMENT PERFORMANCE REPORT 4 The Department also has a close working relationship with several animal groups. These community-based organizations are primarily concerned with reducing the number of animals that must be euthanized. We share a common goal and work with these organizations on adoptions, spay/neuter promotions and educational programs. RESOURCES FINANCIAL RESOURCES 1996-1997 Budget Salaries and Benefits $3,217,887 Services and Supplies $379,386 Leases $8,100 Fixed Assets $18,764 Total Expenditures $3,6249131 Animal Licenses77 $1,100,845 City Contracts $1,079,208 Fines And Fees $650,737 Surgery Fees $140,661 Animal Adoption Fees $30,000 Miscellaneous $595 Total Revenue $3,0029046 Net County Cost 1 $6229085 ANIMAL SERVICES DEPARTMENT PERFORMANCE REPORT rj PERSONNEL RESOURCES Allocated.Positiolls Director 1 Chief of Operations 1 Administrative Officer 1 Executive Secretary1 Animal Clinic Veterinarian 2 Animal Services Lieutenant 5 Animal Services Officer 24 Senior Animal Center Tech. 2 Animal Center Technician 5 Office Manager 1 Clerical Supervisor 1 Senior Clerk Lead Specialist 2 Senior Clerk 10 Experienced Level Clerk 7 Animal Health Technician 2 Total 65 Staffing has remained constant over the last five years while service demands have increased. AFFIRMATIVE ACTION As of January 1, 1997, the Department was allocated 65 permanent positions. Of these 65 positions, 59 are filled. Of these 59 employees, 15 are minorities and 31 are female. The Department meets or exceeds parity for all ethnic groups except Asian and Hispanic. One employee needs to be hired in each of these categories for the Department to be at parity for all ethnic groups. The Department is committed to continuing our affirmative action efforts. We will continue to work closely with the Human Resources Department and Affirmative Action Division of the County Administrator's Office to ensure that the Department's workforce is a reflection of our diverse community. SICK LEAVE Sick leave usage is reviewed for each employee on a monthly basis. Employees who experience excessive usage are counseled and monitored. Usage for the first quarter of 1997 is 63% of accruals. This compares with usage of 77% for calendar year 1996. ANIMAL SERVICES DEPARTMENT PERFORMANCE REPORT G STAFF DEVELOPMENT ANNUAL PERFORMANCE EVALUATIONS All staff in the Department are evaluated on an annual basis using occupational-specific performance factors. Evaluation results are reviewed with the employee by his or her supervisor. The division manager and the Department head must sign off on the evaluation. The employee is afforded an opportunity to discuss his or her evaluation with the division manager and/or the Department head. PROFESSIONAL DEVELOPMENT Training sessions involving the entire staff are held on a monthly basis. Job-related topics are covered for all occupational groups. Staff members are encouraged to utilize the Training Institute for additional training that they feel will be of benefit to their professional development. AUTOMATION The Department utilizes an IBM AS400 computer system to link with the County mainframe computer. Local area networks and remote location controllers are used to link' the Department's personal computers and terminals with the mainframe and the AS400. The Department has developed, in conjunction with Data Processing staff, a computerized animal licensing and tracking system that is used to ensure that the maximum number of animals are licensed in the County. The Department was the first to install an optical disc filing system to allow us to more efficiently manage and retrieve the tens of thousands of records we must handle each year. The Department is currently exploring the purchase of a software package that will automate the majority of the Department's operations. This system integrates field services, kennel management, licensing, billing and record retention into one package. This system will bring needed efficiencies to the Department's operations by reducing the amount of paper that must be processed and retained. We hope to pay for the system through reduced Information Technology charges. ' ANIMAL SERVICES DEPARTMENT PERFORMANCE REPORT 7 CUSTOMER SERVICES SERVICE DELIVERY SYSTEM SERVICE PROGRAMS Service is provided primarily in each of four major program areas. These programs are: field services, shelter services, animal licensing and the spay/neuter/vaccination clinic. Some of these services overlap depending on the situation. For example, a person may report a dog bite to our clerical staff at one of the animal shelters. An Animal Services Officer would be dispatched to the scene of the bite to impound the biting animal. The animal might be impounded at the owner's home or brought into the animal shelter. When the person comes into the shelter to reclaim the dog, they may have to purchase a dog license as well as pay impound and quarantine fees. SERVICE MANDATES Rabies Control State law requires counties that are declared rabies endemic areas to: • Investigate animal bites • Quarantine biting animals • Maintain a pound system • Operate a dog licensing program • Conduct low-cost rabies vaccination clinics California Code of Regulations 2606 Health and Safety Code 121690 Euthanasia Sick, old and unwanted and or unclaimed animals are humanely euthanized by injection. Food and Agriculture Code 31105 ANIMAL SERVICE8 DEPARTMENT PERFORMANCE REPORT 8 Leash Law Enforcement Dogs must be kept on a leash when not on the property of their owner. Owners in violation are either issued a court citation or the animal is impounded. Food and Agriculture Code 31105 Dog Licensing The State Health and Safety Code requires the licensing of dogs in rabies endemic areas. The State Agriculture Code also requires dog licensing. The Department uses a computerized system to identify owners who have vaccinated their dogs against rabies but who have not obtained a license. Follow-up is done by Animal Services Officers who issue court citations to owners in violation. California Code of Regulations 2606 Health and Safety Code 121690 Cruelty to Animals Cruelty to animals is a violation of the State Penal Code. Reports of cruelty are investigated by Animal Services Officers. Officers testify in court if the investigation substantiates the allegation and criminal charges are brought. Domestic animals that are sick or injured must be treated by a veterinarian. The County becomes liable for these charges if an owner cannot be located. Penal Code 597 1 ANIMAL SERVICES DEPARTMENT PERFORMANCE REPORT 9 Discretionary Dangerous Animal Investigation Repeated biting incidents or citizen complaints relative to aggressive dogs are investigated by Animal Services Lieutenants. Owners charged with possession of a dangerous animal are allowed to challenge this assertion at a public hearing conducted by the Department's Hearing Officer. Barking Dog Complaints The department investigates complaints of barking dogs and works with the District Attorney to alleviate these problems. Dead Animal Pick-up Dead animals pose a health risk. The department receives requests to pick up dead animals and Animal Services Officers perform this function as a part of their regular patrol duties. Police Search Warrant Assistance Drug dealers often protect their property with aggressive and potentially dangerous dogs and other animals. The department assists various police agencies by subduing these animals when a warrant is served. Adoption Animals are sold to citizens desiring a pet. Spay/Neuter Vaccination Clinic This self-supporting program provides low-cost spay/neuter services to the public and has in part been responsible for the decrease in the number of dogs and cats euthanized by the County. (From over 45,000 in 1971 to 10,655 in 1996. A reduction of 77%) •. ' ANIMAL SERVICE8 DEPARTMENT PERFORMANCE REPORT 10 Education Program "Safety Around Animals" and humane education programs have been given to over 100,000 school children, the Post Office, PG&E, and numerous service clubs. The safety program has resulted in a significant reduction in the number of dog bites, particularly to children. (From 1,721 dog bites in 1980 to 1,209 dog bites in 1996. A reduction of 30°x) Lost And Found Persons who have lost a pet and those who have found an animal can use the Department's services to reunite animals with owners. Volunteers Over 70 citizens concerned with animal welfare issues volunteer their services to assist with the lost and found program, animal adoptions and in scheduling appointments at the spay/neuter clinic. Citizen Requests For Service Animals create many problems for citizens living in an urban and suburban environment. Calls include: • Animal rescue • Loose exotic animals • large snakes • alligators, lizards lions, and other large cats kept as pets Wild Animal Complaints • skunks • deer • raccoons rattlesnakes • Female in season Loose livestock ANIMAL SERVICES DEPARTMENT PERFORMANCE REPORT I1 CUSTOMER PROFILE The Animal Services Department provides service to the entire County with the exception of the City of Antioch. Our customer base is therefore over 800,000 people. Citizens from every socioeconomic, ethnic background and occupation have at one time or another contact with our staff. Last year we responded to over 65,000 requests for field service. On a typical day our main office clerical staff will handle 400 to 500 phone calls and over 100 walk-in customers. CUSTOMER RELATIONSHIPS The relationship between our Department and the public we serve is diverse. We provide many services to the community. Some of these services require that we enforce State and County laws relative to animal control issues. A person who receives a citation for not licensing their dog will not be as happy with us as a person who has just been reunited with a lost pet or who has adopted the perfect puppy or kitten. Our staff is trained to do a difficult job with what could best be described as assertive compassion. Our personnel are courteous and thoughtful in their dealings with the citizens of the County. We emphasize good customer relations with all of our staff. We have no survey data to share with the Board in this regard. However, I receive far more complimentary letters than I do complaints about our service. Some examples of recently received letters are attached. ANIMAL SERVICES DEPARTMENT PERFORMANCE REPORT 12 ANNUAL PERFORMANCE 1 -1994 1994-1995 -1996 993 1995 WORKLOAD INDICATORS Dog Bites 1,176 1,141 1,253 Dogs Quarantined 1,060 1,034 1,199 . . . . , PERFORMANCE INDICATORS Calls Handled Per Officer 3,643 3,998 4,527 Citations Issued Per Officer 295 327 319 Animals Impounded Per Officer 1,141 1,181 1,374 Animals Licenses Issued 46,035 43,256 41,262 . . . . 1995-1996 O. Animal Licensing Revenue $866,946 $913,349 $918,595 Total Revenue $2,381,303 $2,541,426 $2,589,313 ANIMAL SERVICES DEPARTMENT PERFORMANCE REPORT 13 COMPARISON WITH OTHER AGENCIES 1996 PER CAPITA REVENUE 1/ -• .. COSTA $3.50 0 LOS ANMM COUNTY 11 M SAN 0830 ASM1N VENTURA $1.50 0 KERN COUNTY $1.00 to LOS ANUM CFTY $0.50 m SACRAMENTO CRY 0 SAN MANCISCO PERCENTAGE OF • EUTHANIZED 90.00% mCONM• COSTA N SAN DIB30 COUNTY 80.00% - - COUNTY 50.00% rm LOS ANGMM CITY �'��_ 40.00% 1' 30.00% E3 LOS ANGELES COUNTY 20.00% - 0 SACRAMENTO CRY 10.00% .0.00% P •Gj f _ _ _ KERN COUNTY PER CAPITA DOG LICENSES 0.000 a COWM COSTA 0.050 . N' 1 1 K 1 aLL'�.x •ti •S ANMIS C0 SACROWSM CITY ITY 0.010 - 0.000 - 1 1 �¢ • ANIMAL SERVICES DEPARTMENT PERFORMANCE REPORT 14 ACCOMPLISHMENTS DOING MORE WITH LESS Since 1981-82 the Department has reduced its dependence on the County General Fund by 40% while experiencing an increase in population served of 27%. In 1981-82 it took $1.63 per capita in General Fund revenue to provide animal control services to the citizens of the County. In 1996-97 it cost $.77 in General Fund revenue to provide a higher level of service to those citizens. This is a reduction of 54%. From 1981 to 1996 the consumer price index rose 70.86%. 1981-1982 BUDGET $1,586,840 REVENUE 35% NET COUNTY COST 65% 1996-1997 BUDGET $3,598,466 NET COUNTY COST 17% REVENUE 83% 1 ANIMAL SERVICES DEPARTMENT PERFORMANCE REPORT 15 HUMANE EDUCATION ADOPT A TEACHER PROGRAM The Adopt-A-Teacher Program, run by the Contra Costa County Animal Services Department, helps students to learn kindness and compassion toward animals, the environment, and people. Through this program, classrooms receive a bundle of 32 newspapers (KIND NEWS) for students each month. The teacher receives a teaching guide to accompany each issue, and also receives a 60-page teaching guide, posters, and Kind Club cards at the beginning of the school year. The cost for this program is $20.00 per classroom, and is paid for by the "adopter" or "sponsor" of the classroom. The Animal Services Department finds sponsors for this program, and then matches the sponsor with a classroom in Contra Costa County. The classroom is notified that they have been "adopted" and are given the name of their sponsor so they can write thank you letters if they would like to do so. The newspapers have information on domestic animals, wildlife, the environment, and each issue also contains an anti-drug message. The newspapers are printed by NAHEE (National Association for Humane and Environmental Education), which is the educational division of the Humane Society of the United States. This partnership program has been very successful, and KIND NEWS has won numerous awards, including the Partnerships in Education Journal Award of Merit, 1990, APEX '92 and '93 Award of Excellence, and The National Environmental Awards Council Certificate of Environmental Achievement. The Animal Services Department has adopted over 200 classrooms through this program, and we hope to add more classrooms to our list each year. • ANIMAL SERVICES DEPARTMENT PERFORMANCE REPORT 16 SCHOOLS PROGRAM We have continued our program of sending staff and volunteers to schools throughout the county to provide humane education and safety around animals instruction. Attached are teacher and student feedback relative to this well received program. AWARDS Exceptional Humane Education Outreach Award Issued by The National Association For Humane And Environmental Education Certificate of Caring Issued by The National Association For The Advancement of Humane Education, A division of The Humane Society Of The United States, in recognition of the Department's Adopt-a- Teacher Program FACILITIES By mid June we will have completed an addition to the Martinez Animal Control Center. This addition will add 500 square feet of much needed office space. Our thanks to the County Administrator's Office and General Services for their support and assistance on this project. CHALLENGES AND NEW DIRECTIONS CHALLENGES FACILITIES The main parts of our animal control centers were constructed in the late 1940's and early 1950's. These buildings do not: meet Americans With Disabilities Act standards, meet the current needs of the citizens of the County and are a source of low morale for our staff. We are working with the County Administrator's Office on the feasibility of replacing our Martinez facility. We are hopeful that the Interstate 680 widening project will require the State of California to pay a major portion of the cost to rebuild and relocate the facility. ANIMAL SERVICES DEPARTMENT PERFORMANCE REPORT 17 GROWTH The County is growing rapidly in the eastern and southern sectors. In order to provide a reasonable level of service, satellite animal control centers should be built in these areas if we are to provide efficient service to these locations in the next century. We will continue to work with the County Administrator's Office to plan for these challenges. NEW DIRECTIONS EFFORTS TO INCREASE REVENUE Credit Cards We will be implementing a credit card payment system within the next two months. Allowing the option of credit payment will result in reduced billing and therefore fewer bad debts. Internal Collection Efforts Currently we bill for some services. Thirty days after an invoice is issued we refer the account to the Office of Revenue Collections. This time lag has resulted in an unsatisfactory collection rate. Within the next thirty days we will begin our own internal collection effort before referring the account to ORC. We are hopeful that we can cost justify the clerical time required through increased revenue. ' ANIMAL SERVICES DEPARTMENT PERFORMANCE REPORT 18 LETTERS OF COMMENDATION g �i V f"011� 94, Ur 1917 Whitecliff Ct. Walnut Creek, CA 94596 Ms. Diane Iwase, Director Animal Services Department 4849 Imhoff Place Martinez, CA Dear Ms. Iwase, On Sunday, February 11 , we had occasion to solicit the services of your department. We cannot praise highly enough the attention paid to our problem ( an injured cat which had bitten my husband) by the responding Animal Control Officer, Mr. Manuel Morales. In ati our dealings with public servants over the years we have never come away from an encounter with such positive feelings. Whether it was your training or his own natural instincts that produced such a combination of professionalism tempered with true compassion for our injured animal and our situation (our suspicion is it was both), you should be proud to have such an employee in your unit. Additionally, when I called your office to obtain your name and title for purposes of this letter, the person who answered, Jan, was equally as helpful and pleasant. You are obviously a fine manager who inspires her employees to treat clients with dignity and respect. Please convey our thanks to these fine employees. Sincerely, Kathy Castro cc: Mr. Manuel Morales Contra Costa County Board of Supervisors May 8, 1997 Chief Brasier Contra Costa County Animal Services Department 4849 Imhoff Place Martinez, California 94553-4314 Regardting: AHn 193777 Dear Chief Brasier, My husband and I would like to take a moment of your time to make you aware of a very special Officer who we feel strongly should be highly commended, and recognized for the very special person he is. We had placed a few calls to your department regarding a black .lab who had been wandering our property and the surrounding area on Bethel Island. It appeared to my husband and I that either the dog had become lost, or that some heartless person had just dumped this defenseless sweet little dog on the side of the road, leaving her to fend for herself. We were not only greatly concerned for the dogs safety, but also had concerns about the dog, due to her state of starvation getting into our yard and going after our ducks and geese. The poor little thing was starved to the point of near skin and bones, and was absolutely terrified. After several days of attempting to coax the dog over to me, on May 7, 1997 I was finally able to get her to trust me enough to let me get within a feu- feet of her. As I was in this process of this praying that God would help me to set close enough to get a leash on her, afraid that if I left to get my husban to help i would never get the chance to get that close again, when Officer Rassell appeared like an Angel from Heaven just at the right time as if in answer to my prayer. From the moment of Officer Russell's arrival he showed such compassion and patience for this hungry, terrified, sweet little baby. The kind of love Officer Russell displayed for this lost little dog is not something that can be learned, nor can it be faked, it is something that has to come from the heart. I can't tell you how impressed I was with how this Officer handled himself, God has truly provided the lost animals of this County with their own special Guardian Angel, Officer Russell. My husband and I both would like to express our heartfelt thanks to Officer Russell, and make you aware of just what a special blessing this Officer is. Our prayers will be with this sweet little dog in the hopes that Officer Russell's efforts will not be in vain and that she is blessed with a caring and loving home. Sincerely, Ro ert and Michelle Jones Copy to: Officer Michael Russell Bethel Island Beacon - Gazette ANIMAL SERVICES DEPARTMENT PERFORMANCE REPORT 19 SCHOOLS PROGRAM COMMENTS Q Q,�GG�QQST4 4Q 4?434142 Evaluation Sheet 1 Humane Education School Teacher C `7 /'iS 17 h e AA/-rL5 Grade Level oc h G Please fill out the following evaluation. Your evaluation will help the Humane Education Department improve our presentations . Your comments as a skilled educator are needed. 1 . Information given was (check as many as applicable ) : Clear V Too much information to be absorbed Unclear Not enough information Interesting �s . Dull Other 2 . Vocabulary used was : Appropriate for grade level V Too difficult Too simple for grade level Other 3 . Rapport among students and presenter was : Good Fair Poor Other 4 . Topics covered were : appropriate for grade level Too difficult Too simple Other 5 . In your judgement , whichart o,f /the program was least liked by your students? 7* 7, 64/ aiz 6 . Which part of the, program was most valuable to your students? iJ00 // —Z li t-h,a h. l !/�S (� ��ti es aq-r_ 7 L 7 . Please write any criticisms , comments or suggestions you may have : Please give me a call if you would be interested in having a follow-up program for your classroom. Ilona Robinson 672-2829 THANK YOU for your time and class time ! QQQ`�QQQQ 4'QQ4��1Q Evaluation Sheet + . Humane Education School ,L� /-x Teacher -APME Grade Level Please fill out the following evaluation . Your evaluation will help the Humane Education Department improve our presentations . Your comments as a skilled educator are needed. 1 . Information given was (check as many as applicable ) : Clear Too much information to be absorbed Unclear Not enough information Interesting Dull Other 2 . Vocabulary used was : v Appropriate for grade level /* Too difficult Too simple for grade level Other 3 . Rapport among students and presenter was : Good Fair Poor Other 4 . Topics covered were : appropriate for grade level �_ Too difficult Too simple Other 5 . In your judgement , which part of the program was least liked by your students? 6 . Which part of the program was most valuable to your. st dents? unluaZple and s a ,r_e C.e Lt( 7 . Please write any criticisms , comments or suggestions you may have : Polot,klsNt ��or�� SO �C i 11 I rp n- d C Y.( ( Les fs Gffnlowod �-ej— a nd 1-ea/-/7 e. 1v e Please give me a call if you would be interested in having a follow-up program for your classroom. I Ilona Robinson 672-2829 THANK YOU for your time and class time ! 4 V 'QN ` j�Av \FV Olt 115� SN� G6,0 1.tlY .ter. _ ��_ `� •�` 7�y'.�i3'j�!'S e_. ��. :'M'.L.��• �. '.J'� s -Mit:•�- w!' al -b&--n-i G a -- _ r►_S�o -_S_------ - - -- --- i.-.-i y i �' '•- `'moi � � � a y i J