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HomeMy WebLinkAboutMINUTES - 05211996 - D1 D. 1 THE BOARD OF SUPERVISORS OF CONTRA COSTA COUNTY, CALIFORNIA DATE: May 21, 1996 MATTER OF RECORD On this day May 21, 1996, the Board of Supervisors considered a report from the County Librarian on departmental performance. THIS IS A MATTER FOR RECORD PURPOSES ONLY NO BOARD ACTION TAKEN D � Contra Costa County Library 1996 Department Performance � Report • H CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report �s TABLE OF CONTENTS SECTION PAGE I. DEPARTMENT OVERVIEW A. Department Responsibilities 1 B. Organizational Structure 2 II. RESOURCES A. Financial Resources 6 B. Personnel Resources 8 C. Affirmative Action 8 D. Sick Leave , _ 10 E. Staff Development 10 F. Automation 12 III-. CUSTOMER SERVICES A. Service Delivery System 15 B. Customer Profile 17 • C. Customer Relationships 19 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report IV. ANNUAL PERFORMANCE A. Performance Indicators 22 B. Accomplishments 27 V. CHALLENGES AND NEW DIRECTIONS A. Challenges 30 B. New Directions 31 APPENDIX 33 A. Annual Work Plan Goals and Objectives Branch Plans of Service Summary B. Organization Chart C. Description of CARL automation system D. Cross Jurisdictional Use of Libraries E. Five Year Grant Overview F. Charts Expenditure By Program Revenue By Source Staffing Trends Volunteers Grant Revenue Y Y G 4 t n r j Sr a t k i tiFr� ti k! r fV 17 toy, S, Rio s t 5 Vows, !,d S MAZONMr""rsYaxy "'SF � OVA t yAQ, On Own 0 t': f "•s 9 tx r5 r ART- NO A S 5 a � e tib: r :R v y C Fivy Saw � �. r a t'd tim Av a €yY MAN tS t i .r �; d z} -rS E irtki` k' ! E HIM nwn.jp Rio Ml mall,1 Kw IRV UW TOM * a t r ��e 04 '' P 'N { J _� t f• yy'Rax �'t o 3` 6 r ..� at t 1 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report • Section 1: Department Overview A. Departmental Responsibilities Responsibilities: The Contra Costa County Library is organized under the 1911 County Free Library Law to provide comprehensive public library services to the entire county with the exception of the incorporated area of the City of Richmond, which operates its own municipal library. Mission Statement: The Contra Costa County Library: Bringing People and Ideas Together Goals: Collections: ♦ Provide collections that meet the informational, educational, recreational, and cultural needs of the community. Technology: ♦ Evaluate, seek funding for, select and integrate appropriate technology into library operations whenever possible and practical. Facilities: ♦ Maintain and operate libraries that are inviting, accessible and fully usable. ♦ Plan, with local communities, for new and expanded library facilities. Human Resources: Page 1 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report ♦ Provide well-trained, motivated staff at all levels. ♦ Provide a comprehensive volunteer program Services: ♦ Provide quality library services that respond to the changing needs of the community. Community Relations: ♦ Increase public awareness and support for the library and its services. ♦ Foster stronger ties with local organizations, city government, and community groups to promote community awareness of library programs and services for the library. During 1995 the County Library implemented a new goal setting process which-included individual branch plans of service and an integrated annual workplan goal setting process. Appendix A contains the full Annual Work Plan Goals and Objectives document as well as a Summary of the Branch Plans of Service. B. Organizational Structure Program/functional divisions: The Contra Costa County Library has. four major program areas: Branch and Extension Services Central Library Services Support Services Administrative Services Branch and Extension Services: The County Library provides the majority of its public services through its network of 18 branches, 4 outlets and 3 detention facility locations. The range of services provided includes access to adult, young adult and children's print, non-print and electronic materials for Page 2 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report circulation and reference work public interest programming including , p p 9 9 9 pre-school and toddler story hours and additional information and outreach services tailored to the needs of each community. Central Library Services: The Central Library in Pleasant Hill provides in-library services to primarily Central County residents and supports the provision of public services throughout the branch system.'The Central Library has a 250,000 volume collection and provides in-depth telephone and in-person reference services. The Central Library has the largest collection and staff of all public service operations and, as such, serves as a resource for all branch operations, including referral of reference questions, maintenance of a toll-free information number accessible to all County residents, staff training and special collections such as government documents and local history. In addition, the Central Library administers the library's adult literacy program, Project Second Chance. • Support Services: Support Services provides various technical support functions for public service including selection and acquisition of library materials, cataloging and database maintenance, inter-library loan services and automation services. Administrative Services: Administrative Services plans, organizes and directs the operation of the County Library; provide leadership to and management of the department in budgetary, personnel, operational and policy matters; plans for the future of the library with the Library Commission, representatives of library communities and staff. It also provides courier and stock room services, as well as graphic design services, to all operations. Organization Chart An organization chart is included as Appendix B. Page 3 P� CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report Partnershias While the County Library does not contract with any CBOs for service delivery it has had an historic relationship with its Friends support groups to increase the effectiveness of library services. In addition, the enhancement of the library volunteer program has added significantly to the service delivery program of the County Library. There are 23 Friends groups which support the operations of all branches (with the exception of Bay Point) and Project Second Chance, plus 2 additional library foundations which were formed for the purpose of raising capital funds for specific library building projects. In 1995 the Friends groups donated over $345,000 to the library which funded the following programs: Adult and children's programming Adult, young adult and children's books and other library materials Project Second Chance extended services including Families for Literacy and Computer Assisted Learning Major library renovation projects In addition, Friends groups also donated over 47,000 volunteer hours supporting the work of their organizations. The County Library also partnered with cities and community groups to enhance services. For FY 1995/96.the cities of Antioch, Clayton, Concord, Danville, Lafayette, Orinda, Pinole, Pittsburg, San Ramon and Walnut Creek, as well as the Friends groups in Crockett, Lafayette, Orinda, Rodeo, Walnut Creek and Ygnacio Valley provided funding for enhanced library, services in their communities. In addition, supplemental county funding was provided by the Page 4 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report Sheriffs Department for detention facility services and the Keller Canyon Landfill Community Assistance Mitigation Fund for extended hours at Pittsburg. The total amount funded by these local contributions was $863,417. Page 5 a EP r , r, A : r : , D ' CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report • Section II: Resources 7 A. Financial Resources The County Library is operated under a non-General Fund budget unit using restricted revenues. Although the County Library is a non- mandated service it is funded primarily with property tax revenues that are restricted solely for the support of the library. Additional revenue sources include state and federal grants, fines and fees, and contracts for extended services. FY 1995/96 Budget EXPENDITURES Branch & Extension Services $5,352,452 Central Library Services $1 ,740,822 Support Services $1,101,356 Administrative Services $1,672,720 TOTAL $9,867,350 REVENUES See next page for revenue by program and source. Page 6 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report 00000000 0 0 0 0 0 0 0 0 ! c` oa0000000o I 0 L: OO C ti ti 0 0 0 a , o o z ca to to 0) �` M M O O, L a< M o O -0 C 69- 00000000 rn "ro (0a00 L rn ti O O f` O O O C> M d' O O O O O I r R ' Q N O O O N (O O O N 00 N N (O o M O `C co O 1- C: _ � r r 6F? 69 6F? 69 69 C o 0 0 0. R 0 0 0 l CO N r-'O) O O O (fl 0; M d 1- 10, O O O O Oto N 0 �- O O O CO r O LO X: (V 0 0 0 0 N O r N Cl to ti co N r- C�,;, O O) NY to to to (D to M co L. a to O m` 69 6% 6% 6% 69 69- 6% Z. i C D NE 7,ty c L C�. O0 t. N � d d cl +' r O O _l LL (n c O Page 7 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report B. Personnel Resources Permanent, authorized staff Program FTE Branch & Extension 65.1 Central Library 22.2 Support Services 13 Administration 10 Total 110.3 Staffing Trends As the chart in Section F of the Appendix indicates, the level of staffing in 1995 represents a 22.5% decrease since 1990. In September, 1993 the number of FTE dropped from 155.9 to 109.6. Figures for 1995 indicate a modest increase, to 110.3. C. Affirmative Action Although the chart on the next page indicates some improvement in the hiring of members of protected classes, all of the improvement has been at the entry level classifications in the library. Currently, there are no Black or Hispanic staff in any of the professional classifications, despite the library's affirmative action timetables and goals which target Blacks and Hispanics in the professional classifications. The major reasons for this are: (1) most of the hiring in the library since September 1993 has been from layoff lists; (2) when the library does give exams, exams for Senior Branch Librarian and Branch Librarian are promotional only, and (3) when open exams are given, such as for the Librarian classification, there are very few minority applicants. Despite significant efforts on the part of Page 8 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report the library schools in California and the California Library Association, the number of Black and Hispanic students in library schools continues to be small - 2.88% of library school graduates in California in 1995 were Black and the same percentage were Hispanic. The library's inability to pay travel and moving expenses plus the high cost of living in the Bay Area have made it difficult to attract candidates from other parts of the country. The current lack of workplace diversity has also made the library a less attractive employer for minority candidates. And finally, the library's less than secure financial situation, particularly since many neighboring libraries are not only financially stable but also expanding staff, have made it very difficult to compete for employees. AFFIRMATIVE ACTION 1992 1995 1996 Number % Number % Number % Total positions allocated 296 131 142 Total positions filled 237 118 114 Total positions vacant 59 13 28 Total 239 100% 118 100%. 114 100% Male 38 15.90% 13 11.02% 13 11.40% Female 201 84.10% 105 88.98% 101 88.60% White 192 80.33% 97 82.20% 90 78.95% African American 10 4.18% 5 4.24%. 7 6.14% Hispanic 8 3.35% 5 4.24% 5 4.39% Asian/Pacific Islander 26 10.88% 11 9.32% 12 10.53% American Indian 3 1.26% 0 0% 0 0% Total ethnic 47 19.67% 21 17.80% 24 21.05% Page 9 X/•F CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report i D. Sick Leave Departmental sick leave usage over the past three calendar years for the County Library has been as follows: YEAR PERCENT USED 1993 67% 1994 73% 1995 58% The County Library has been working with County Data Processing staff on the development of customized sick leave reports for each organizational unit in the library. These reports, which indicate sick leave usage/accruals by quarter and year-to-date, are being used by unit supervisors in the library to monitor usage. Division heads monitor usage in their areas of responsibility and the Assistant County Librarian monitors overall departmental usage. E. Staff Development Annual performance evaluations Currently, because of prior practice, all represented library employees that have passed probation are evaluated triennially. Management employees are evaluated annually utilizing a process that includes annual goals setting, development of an individual annual workplan, quarterly review of progress towards achieving goals and a written annual evaluation. Professional development Page 10 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report Although funds for staff development and training are limited, the library places a high priority on staff development and training as a. way for staff to improve, upgrade or learn new skills. Highlights for 1995 include: ♦ All staff attend the Preventing Discrimination and Sexual Harassment training every three years. During 1995, 35 staff members attended this training. ♦ Staff attended 134 training sessions outside of the library, including 89 training sessions provided by the Training Institute. ♦ Five staff members attended the Public Library Association conference, which is held every three years. The conference, held in Portland, brings together public librarians from throughout the country to attend workshops and meetings of interest to public librarians. ♦ Many of the training opportunities that staff attended in 1995 were about the Internet. Many staff attended introductory workshops on accessing the Internet and several attended specialized sessions on topics such as business resources on the Internet and K-12 resources on the Internet. ♦ As part of the library's automation project, the library remodeled an area in the library as an automation training area where hands- on training is provided to staff 8 at a time. ♦ All library staff attended training sessions on the new electronic information system. All staff attended circulation training, reference staff attended basic and advanced. searching classes and at least one staff from each location attended training on hardware troubleshooting. All of these training sessions were conducted by library staff who received extensive training from CARL Corp. ♦ Over 50 staff members attended training on Windows and Word. The library contracted with Data Processing to provide this training to library staff using the library's new automation training area. ♦ All staff were given an opportunity to serve on one of several staff committees involved in the selection and implementation of the CARL system. The committees that staff served on included: Page 11 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report 40 Staff training, patron training, publicity and public relations, databases, Internet, circulation, Kid's Cat, E-Cat, and reference. F. Automation 1995 was a year of major change in the role of automation for the County Library. The library historically had utilized: • a mini-computer based system for collection inventory control and bibliographic database maintenance services • a stand alone microcomputer based system for the catalog for patron access • a 16 node local area network for office automation for administrative and Central Library staff • stand alone CD-ROM systems for reference resources at selected sites • None of these systems were linked thereby requiring staff to maintain multiple bibliographic databases and a separate local area network. In addition, the 22 library locations outside Pleasant Hill were not networked for the purposes of office automation. Public catalog access was limited in the information available to library users and required significant interaction with library staff in order for library users to obtain the information needed to utilize library resources. In addition, access to the database of library collections was limited to in-library users. In 1994 the library began the process of planning for the upgrade to an integrated on-line library system that would significantly enhance the functionality and information available to library users and staff alike. A Request for Proposal for the new system was issued in the last quarter of 1994 and four vendor proposals were received in December 1994. During the first quarter of 1995 the proposals were reviewed by library staff and vendor demonstrations were held. In April 1995 the Board of Supervisors approved the signing of a contract with CARL Corporation for the purchase of a new library Page 12 VIA CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report automation system which would significantly change the service 9 Y program of the library. Attachment C provides details of the specifics of the new system. In overview, the library now has the capacity to: • provide library users with an on-line public access catalog (OPAC) which includes listings of all materials the library owns including which branch owns the material, whether it is on the shelf or checked out • customize the catalog to the needs of children through Kids Catalog which utilizes a graphical user interface specially designed for the needs of young readers • allow users to search outside databases and indexes of newspapers and magazines for the full text of articles • provide users with a readers advisory program NoveList which recommends novels based on user defined preferences • allow library users various self-service functions including placing their own requests for materials, checking out materials by themselves, and checking the status of their library records, including materials checked out or overdue • provide full access to the Internet for both public and staff use, including Netscape usage for World Wide Web access • provide library users with access to community information files • enhance library access for users with:vision impairment by use of ADA adaptive equipment • provide a sophisticated acquisitions and fund-accounting system which enhances library selection capability and fiscal accountability • launch a wide area network linking all library locations and staff for office automation and e-mail capacity • allow users with a computer and modem to dial into the library and access the database of library collections plus the index and full text databases of magazines and newspapers • . utilize touch tone telephone technology to dial out to users to notify of overdue and request materials and to allow users to dial in to renew materials or obtain the status of borrowing records Page 13 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report The implementation of the new CARL automation system should be complete by the end of 1996. The enormity of the change in the delivery of library services cannot be overstated. It will move the library from a collection of 23 buildings and a million. volumes open limited hours each week to a dynamic organization that links both onsite and offsite users to the ever-expanding universe of information. i Page 14 i I 1 m , 4 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report Section III: Customer Services A. Service Delivery System The County Library provides services through 23 library facilities. The County Library offers the following services and collections: ♦ Adult basic education materials ♦ Audio cassettes ♦ Audio-visual equipment loans ♦ Book buddy programs ♦ Booktalks ♦ Books ♦ Books-on-tape ♦ Business directories and services ♦ Career information ♦ CD-ROMs ♦ Children's program ♦ Class visits ♦ Coin-operated copy machines ♦ College catalogs ♦ Community bulletin boards ♦ Compact discs ♦ Consumer information ♦ Exhibit space ♦ Family literacy services ♦ Family programs ♦ Government documents ♦ Group visits and tours of the libraries ♦ Homework help programs ♦ Information by telephone ♦ Interlibrary loans ♦ Internet ♦ Large print books ♦ Literacy services for adults ♦ Local history material Page 15 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report ♦ Magazines ♦ Maps ♦ Meeting rooms ♦ Microfilm reader-printers ♦ Newspapers ♦ Non-English language books and resources ♦ Novelist reading recommendations ♦ Online Public Access Catalogs (OPACs) ♦ Personal computers for public use ♦ Picture Book Time ♦ Reference and research assistance ♦ Reserve books ♦ School-age programs ♦ Shut-in services ♦ Study space ♦ Telephone directories ♦ Toddler times ♦ Typewriters 40 ♦ Videos ♦ Volunteer opportunities ♦ Young adult services The service delivery system is based on the concept of localized delivery of library services to each community. Each localized library service program has similar elements while customizing the actual program to the needs of each community. In general, a branch library facility is provided for each major population center, usually within an incorporated city. Under current resource allocation patterns, the County provides the same number of open hours of public service at all branches, regardless of the service area population. However, there is a differential among the size of staff and collection resources in each location. Centralized public services support the provision of localized services by providing backup in -in-depth areas and subject specialties, such as government documents and genealogy. The Page 16 D, l CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report Central Libra in fulfilling its role as a centralized resource to Library, 9 branches, provides both additional open hours of public service, a significantly larger materials collection, and larger and more specialized staff resources. Public services functions of the library are supported by both the Support Services and Administrative Services.divisions. There is significant discretion over the number and type of services offered. The County Board of Supervisors, as the governing board for the County Library, is charged with establishing the location of library. branches but no other specific service program requirements are included in state law. The County Librarian .is charged with materials collection decisions. The County Library has operated in the last 40 years under a board policy of utilizing Library Fund monies for operating expenses only, with all capital funding coming from the local communities served. There are few requirements on the art of the state or federal q p government. The primary source of state funding is ,a capitated aid program with no expenditure requirements. Federal funding is limited to specific grant programs, all of which have specific service program requirements...,B. Customer Profile The County Library serves 790,400 residents of the County, of whom 498,192 have library cards. Library users number more than just card holders since some patrons primarily utilize reference services either in person or by phone. Over 3.4 million patron visits are made to the library annually--and over 780,000 reference questions are answered. The circulation of 3,640,422 items includes 1,382,284 children's materials, 23,843 non-English items, and 442,130 audio- visual items. Over 59,000 children and adults attended 2,515 programs. Page 17 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report The services of the Contra Costa County Library are available to all residents of the county as well as to all residents of California under the terms of universal borrowing. Because of patron confidentiality laws no client profile data is kept except for geographic user data, as noted in Attachment D, highlighting the cross jurisdictional use of libraries. As Attachment D will show, the users of the County Library constitute a highly mobile population, crossing jurisdictional boundaries on a regular basis in their use of the library. Because of the integrated nature of the library collections and services, the ability to utilize more than one library location enhances the service delivery to users of the county library. The customer need for library services can be demonstrated by the wide variety of resources utilized. Materials circulation spans the range of topical areas and reference transactions reflect a variety of need-induced use of library services. Reference Evaluation Project The Library participated in the California Reference Evaluation Project to capture information about customer and staff perceptions about how reference questions are handled. Each site gathered 100 matched pairs of questionnaires - one filled out by the staff member r and the other by the patron. Some interesting trends are apparent in viewing the composite data supplied by the Project. • customers responded positively to questions about staff knowledge and willingness to assist them (98%) even though only 65% were able to find the exact item sought • women outnumbered the men 2 to 1 in answering the questionnaire except at Central Library and Walnut Creek where it was evenly divided • at Central Library the source of the question for the greatest percentage of users was work or business • for most branch libraries, the source of the users questions for the greatest percentage of patrons was school or college Page 18 P•l CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report • smaller locations needed to refer or obtain material from other locations for 50% of their reference questions • when customers were dissatisfied it was due to a lack of materials available C. Customer Relationships There are no eligibility requirements for service from the County Library. In fact, library service is one of the most accessible, most utilized of county funded services. Its very anonymity is what is crucial to its success. While data is collected on circulation, reference and gate counts a significant number of library users utilize library services in their own quiet, personal manner, perhaps only infrequently interacting with staff to access services. All basic library services are free and only services related to added value and enhanced access are fee based. Library customers primarily access services through visiting one of the 23 library facilities which are open over 37,000 hours annually. In addition, patrons access library services by phone and in particular, via the toll-free telephone information service 1-800-984- INFO. The toll free ,.,'service operates 66 hours per week and is available at no cost. from all areas of the county. In 1995 62,600 questions were answered by the telephone reference service, including 24,000 which came in on the toll free line. Technology is also utilized to enhance patron access through a fax network to all library locations that provides access to library materials throughout the county. The library also provides a number of outreach services to bring library services out into the community. Examples include visits to schools, service to shut-ins and institutions, and participation in community fairs and events. Page 19 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report As noted in Section II.F. on Automation, the new CARL integrated automation system will significantly enhance the ability for county residents to access library services, both on site and remotely. One of the major motivators in the move to the new information technology was to move library use from a site based, staff-intensive experience to an independent user model, providing choices in the time, place and manner of access. In addition to the new model of service delivery described above, the County Library has also implemented the following programs: ♦ Volunteer OPAC docents have enabled the library to provide patrons with training and assistance on how to use the new PC- based catalog. Customers have also been provided with handouts to help them learn how to place their own requests and look up their patron records. ♦ A donation from a Central Library patron, a matching grant from Chevron, and cooperation from the unions has enabled the 0 Central Library to be open extended hours in June to provide teenagers with a place to study for final exams. The Central Library will be open on Sunday, June 9 from 1 - 5 and will be open until 10 p.m. on June 10, 11, and 12. The County Library has not completed any formal measurement of overall customer satisfaction since the opinion poll in June 1994, the . Master Plan in-library and non-user surveys in 1991 and the SRI study in 1990. In December 1995, as part of a KPIX funded grant program providing marketing services to public libraries in the Bay Area, David Binder Associates conducted a non-user focus group in Concord. The results of the focus group were utilized by KPIX in planning its media coverage of libraries throughout the Bay Area. In 1995 the County Library participated in a statewide study of reference effectiveness out of which emerged some interesting data, as noted in the Customer Profile in Section III B above. Q Page 20 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report In 1996 as art of the Griffiths stud of library service, a citizen P Y rY attitude survey will be conducted to obtain information, opinions, ideas and concerns from a broad spectrum of citizens concerning their perceptions and satisfaction levels with library services and service delivery. F Page 21 �'�� ,,,� . ;; '� O. r ��� �l CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report • Section IV: Annual Performance A. Performance Indicators OBJECTIVE Provide all Contra Costa residents with equitable access to public library services, including well-trained staff, accessible facilities and up-to date collections. Performance Indicators: The California State Library annually publishes a summary of statewide library data that encompasses a variety of areas. The report is based on the prior fiscal year. Key performance indicators that are considered important by the public relate to the open hours • of the library, staff availability and new materials purchased. For FY 1994/95 these key performance indicators are indicated on the charts on the following page. Outcomes: While it is clear that .`there have been- significant degradations in public service as a result of diminished funding, other indicators would show that the County Library is an extremely cost-effective service provider. The hours open per capita are at the statewide average for libraries of similar size, while the circulation per capita is 28% above the same average. The percentage of registered borrowers is 48% higher than the similar statewide average. An extremely efficient library staff is able to provide these services as statewide the average number of residents served by a staff member is less than half the local number, and the circulation per hour open is 25% higher than the statewide number. Page 22 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report However, the amount of money that is spent on acquiring new materials is 35% below the statewide average and the number of reference questions answered per capita is 17% below the similar size library statewide average. Comparing the last two fiscal years, libraries statewide have had more success in reducing the number of residents served per staff member (-5 vs. -4.6%). However, there was a dramatic upsurge in reference questions answered per capita versus a downswing statewide (+57% vs. -15%). Statewide libraries lost borrower share (-2%) while the County Library increased borrower share (+13%). 8 Page 23 D•I CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report FY 1994195 COMPARATIVE LIBRARY PERFORMANCE DATA All public California public Contra Costa libraries in libraries serving County Library California similar size populations Hours open per .058 .047 .047 capita Population 3,271 3,694 6,790 served per staff member Materials $2.20 $1.94 $1.43 expenditure per . capita Circulation per 4.54 3.59 4.61 capita Reference 1.09 1.19 0.99 questions per capita Circulation per 77.84 76.02 98.08 hour open % of population 49.75% 42.64% 63.03% that are registered borrowers Page 24 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report COMPARATIVE CHANGE BETWEEN FY 1993/94 AND FY 1994/95 All public California public Contra Costa libraries in libraries serving County Library California similar size populations Hours open +3.57% +2.17% 0% per capita Population -5.05% -6.74% -4.62% served per staff member Materials +32.53% +48.09% +55.43%* expenditure per capita Circulationp er +.22% -7.71% -1.07% O capita Reference questions per -15.5% -10.53% +57.14% capita Circulation per -4.43% -10.13% -3.63% hour open % of -2.11% -6.68% 13.24% population that are registered borrowers * Different data collection requirements from FY 93/94 (budgeted expenditures) to FY 94/95 (actual expenditures) resulted in the high rate of increase. O Page 25 D1 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report OBJECTIVE Provide all Contra Costa residents with the benefits from the latest methods of information access by incorporating new technologies into the library service program. Performance Indicators: New information technologies enhance staff efficiencies and patron access. Over the past year library technology has been enhanced as follows: 1: Initial installation of the circulation component of the CARL system in November 1995. 2. Start of installation of 105 adult OPACs and 58 childrens OPACs in January 1996. 3. Grant from Long's Foundation for CD-ROM resources for Lamorinda libraries. 4. Installation of Netscape access to World Wide Web at 8 library sites. 5. Clayton Community Library open with primarily electronic reference collection. Outcomes: - Public response to the CARL system has been highly favorable. Patrons are very pleased with having access to information about which branch has a particular item and whether the item is checked out or on the shelf. In addition, patrons find many of the features of the CARL system easy to use such. as Novelist and Kid's Cat. The public's reaction to the CD-ROM products installed at the Lamorinda branches and at Clayton has also been very positive. These resources are also easy to use and provide information particularly useful to students. The Internet PCs are in almost constant use at all locations and use has increased since Netscape was installed at all Internet sites. OBJECTIVE Page 26 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report Provide local library service keyed to the needs of specific communities and resulting in enhanced community support and funding. Performance Indicators: As a result of the funding reductions suffered by the library, city and community specific financial support has been key over the past year. In addition, as opportunities for new service programs arise they should be tied to the specific needs of each community. Outcomes: • In FY 1995/96 over $863,000 was. contributed from cities and community groups for enhanced library services. • The Homework Help Center started in conjunction with the Mt. Diablo Unified School District which provides after school and weekend library service out of the Riverview Middle School in Bay Point, and funded with federal grant funds for the first year of operation, was integrated into the operations and base level p funding of the County Library. V • The new Clayton Community Library opened with the facility and approximately half the annual operating costs funded by the City and state construction bond funds. • Local fund raising resulted in renovated and expanded libraries in Martinez and Brentwood. • An innovative .city/county partnership between the Pinole Redevelopment' Agency and the County resulted in increased hours of service for Pinole and new roof for library. • Town of Danville broke ground for new town-funded library building which will nearly triple library square footage. B. Accomplishments In addition to the number of accomplishments and activities highlighted throughout this report, there are three additional areas Page 27 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report that should be highlighted to indicate the continuous commitment to improve the over all level of library services. Library Volunteer Program In 1995 the library hired its first-ever Volunteer Coordinator, funded by the Productivity Investment Fund. Working closely with the employee organizations to develop a new set of volunteer tasks, the library volunteer program has been totally reorganized and revitalized. New volunteer jobs have been developed, volunteer supervision strengthened and new sources of volunteer recruitment tapped. As a result volunteer hours donated to the library have increased by 38% over the past year. Budget Reorganization In a continuing effort to accurately identify the true costs of providing library service in the local communities, the library budget was reformatted to reflect costs charged at the lowest organization level. An overhead allocation plan was also developed that spreads the overhead costs of administration, support services, community relations and a portion of Central Library services on a formula basis to branch budgets. Grants The Library has historically had an extremely successful record of grant projects, as reflected in Section E of the Appendix which reflects the last 5 years of grants. The library has been the recipient of 46 separate grants totaling $943,560. In 1995 three of the major grant programs were: Internet access Federal funds were awarded through the California State Library to enable 11 additional branches to provide public Internet access. All grant applications submitted for this funding source were approved. Page 28 �.1 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report Musica Para Todos The Concord Library was one of 12 libraries in the country to promote Latin music education. The library received a state-of-the-art CD player and 100 Latin music CDs. Project AABLE Federal funds were awarded to Project Second Chance to provide training and instruction in an innovative teaching method designed for learners who learn in non-traditional ways. Page 29 T t. t 5 R { r A } x •} b M � x •'t so S 3 r waya 3 .. in S Y I � a s. K,d i , r CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report • Section V: Challenges and New Directions A. Challenges In the 1995 Department Performance Report challenges included the recent budget and service program reductions, continued need for supplemental city/community funding, discussions regarding city concerns with library operations and governance, potential city withdrawal issues, the failure of the parcel tax initiative in November 1994 and the need for technological enhancements. While significant progress has been made in some of these areas such as technological enhancements, many of the same challenges remain for the library. Library customers increasingly need and want to access services in non-traditional manners, such as with new technologies. The issue of the value of time versus money in the provision of library services is central to service program planning. Historically libraries have valued money over time and therefore have created a queuing system for service. Today's often hectic and competitive information services environment values time over money. For libraries to meet the demands of this customer there needs to be a reassessment of the time. vs. money continuum. As part of the implementation planning for the new information technology system a staff committee is reviewing fee policies. Resource availability and allocation will continue to be at the heart of the debate concerning the provision of library services in the county. Currently the County Library has a per capita funding level 30% below the statewide average for all libraries and 19% below the statewide average for similar size libraries. However the resource reallocation that may need to be considered to help address local inequities, the issue remains of too little demanding too much. Page 30 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report In early 1996 the cities and county joined 9 oined to ether to fund a e consultant study of the best way to provide library services in the county. Currently David M. Griffith, Ltd is engaged in conducting the study, the results of which should be available by mid-summer. Among the issues to be studied by the consultant are: • Options for library organization and governance • Funding for library services • Community service program delivery • Efficiency and effectiveness of service delivery and resource allocation The end result of the study may spell significant change in the manner in which library services are provided in this county. Because of the recent poor budgetary climate the library continues to experience a higher than average level of staff turnover and problems in attracting and retaining quality employees. The resulting high vacancy rate compounds the problem of maintaining quality services. In a recent recruitment for Librarian, the three top candidates turned down jobs with the library. The reasons given included lack of diversity on staff and inadequate salary. While the library will continue to attract candidates, its ability to employee top candidates will remain; limited until some of the above factors are addressed. As libraries increase their reliance on technology they must also increase their commitment to staff development for all staff, and in particular automation staff. Across the nation libraries are experiencing difficulty recruiting, retaining and training competent technology managers and staffers. While the library is fortunate in having a superb technology staff currently, the issues of updating . skills and continuing to invest in new technology will have to be addressed. Page 31 CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report B. New Directions There are two major issues that will need to be addressed this year: 1) Will there be a County Library? 2) What type of library should it be? These two issues are related to the differing external and internal factors affecting the provision of library service in this county. The external factors affecting the answer to the question of whether there will be a County Library relate to a wide variety of areas, some of which are library specific and some of which are not. Therefore the library's ability to affect some of those factors, and the resulting decision, is limited in some regard. However, the question of what type of library it should be, can and Should be strongly influenced by the organization itself. The most important arena in which the library needs to succeed is its own. As the controversy over the library continues to swirl on the outside, the . County Library needs to focus on providing the best possible services it can within its current operational and organizational context. Over the past three years much time and effort has been expended by library staff and managers "cursing the darkness" and venting frustration over budget cuts, working conditions, staff morale, etc. Slowly the healing has begun and the libraryonce again is beginning to make choices in direction. Accomplishments in the area of technology are helping reshape the service program of the County Library. The Branch Plans of Service and Annual Workplan indicate strong strategic directions for the library. While library administration needs to continue involvement with the external factors and influences on library services, the library organization needs to once again "get down to business" which is the business of excellent library service Page 32 .. F .. .�� �. .. �..�. .. ... .,i 1 � .. .. - `. .. �. i _ f ,_ ` y .' � �. .. ,.. �' '. ..,. .. � t' "i ,. � � �/" ., �- , .� ..'� �... _.. .. � . .•. �. i , � ... .1 .. ' i i � ! .. { '.5. CONTRA COSTA COUNTY LIBRARY 1996 Department Performance Report Appendix A. Annual Work Plan Goals and Objectives Branch Plans of Service Summary B. Organization Chart C. Description of CARL automation system D. Cross Jurisdictional Use of Libraries E. Five Year Grant Overview F. Charts Expenditure By Program Revenue By Source Staffing Trends Volunteers Grant Revenue iAdpr\deptperf.doc May 13, 1996 Page 33 ,'I i �� �! �, 't l i i • r N N Q co Co 0 LL LL LL 2 U: g a`) (D m_ m m N 0) rn a� 0) 0) c c c c c ca c c cu cu cu ca cu ca ca ca U -- 10 > > > > > > > > o 0 r a 0 �. 0 0 W c c c c c c c c o 0 0 0 0 0 0 L) C.)) C m a-0i a-0i n^Ui 0-0i a—Ui o o 0 0 0 0 0 0 U U U U 0 Z ° Z vi > O U U U _ 0 = __ o W > = W _: p p F' _ 1 Q �. 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Oil sib : < d: S N X a U w W LU C 0 O c Q Q C N 0 O a) w- a) Q "C a) ro } 6 tests C1 .E CN1 cn C- Q) Q (a � � C d C CDV N N C C to co X- Cn Ca Ts a) m a- -t3 i o o c °; >a) 0 !- v a- m :3r� a o_ c ca N o (o �- cn _ aY ca v ani CL a� �` fn o co J 0 CD m U C ClU a O to • cm }, _ C: j L >+ Sad ca �..t •Q;. U 'Q N "U Q 3> OE a) co ca o O) Q � r � N � tL5 0 0 U C� Branch Plans of Service: An Outline The Goals for the Branch Plans of Service come from the Library Master Plan: • Collections • Community Relations • Facilities . • Human Resources • Services There are four Systemwide Objectives: 1. Development of a written Community Profile(all branches) 2. Preparation of a prioritized list of building related problems(all branches) 3. Participation in the installation of CARL(all branches) 4. Development of a comprehensive Volunteer Program Plan for each branch(all branches) In addition to the above systemwide objectives, each branch librarian was asked to prepare objectives under each of the above goals and below are some of the themes emerging: Collections • Promote collections that highlight diverse cultures and groups (Antioch) • Build up pamphlet file to provide current-information on timely topics (Antioch) • Improve business reference collection(Antioch) • Increase audio cassette collection for learning a larger variety of foreign languages(Antioch) • Build up Christian segment of collection in fiction and non-fiction adult areas (Antioch) • Increase Spanish language and ESL materials collection(Concord) • Get collection ready for opening of new library by spending$60,000 of Foundation money on adult and juvenile materials in all formats(Danville) • Plan a new CD-ROM collection(Danville) • Plan for and administer the Cynthia Falk Finney Memorial Collection of Children's books(Lafayette) • Expand Chinese language collection (El Cerrito) • Monitor and adjust allocation of resources for special language needs of the • local community(San Pablo) Begin planning for a jazz collection of books, videos, CDs and sheetmusic to be funded by a series of programs during the Duke Ellington exhibit(San Ramon) Community Relations • Publicize library resources and services (Danville,El Cerrito, Kensington, Lafayette,Moraga, Orinda,Pinole, San Pablo, San Ramon) • Obtain more publicity for the library(Antioch) • Develop better relationship with cities and city councils (all branches) • Make presentations to city councils as appropriate(all branches) • Develop closer working relationships with schools (Antioch, Crockett, El Cerrito, Lafayette, Moraga, Pinole, Rodeo, San Ramon) • Develop closer ties with community organizations(Antioch, Concord, El Cerrito, Pinole, San Ramon) • Serve on city committees (Concord, El Cerrito, Pinole, San Ramon) • Introduce the new CD-ROM and CARL system to local schools(Lafayette, Moraga) • Promote new CARL system in the community(El Cerrito, Pinole) • Develop stronger ties with local merchants and business community(Lafayette, Moraga) • Initiate new program of outreach and coordination with local elementary and intermediate public schools(Moraga) • Develop better communication and a mors active relationship.with high schools(Lafayette, Moraga) • Publicize opening of new library through local public school staff meetings (Danville) • Investigate the feasibility of a Bookleggers Program(Orinda) • Assist Orinda Garden Club in planning and presenting a judged flower show in the Orinda Library (Orinda) Facilities • Create new reference floor plans to accommodate placement of new CARL terminals Ygnacio Valley, Walnut Creek) • Improve lighting (Moraga) • Solve graffiti problem in restrooms (El Cerrito) • • Plan for the design of a new library building (Orinda, Pinole, Oakley) • Have better signage installed in the branch(Antioch) • Make the library's first impressions positive (Antioch) • Plan a smooth transition from old library to new library(Danville) Human Resources • Develop skills of reference staff (Kensington, San Pablo) • Develop skills of paraprofessional staff to support Youth Services and Reference Services (Kensington, San Pablo) • Provide cross-training of staff in branch duties(Antioch, El Cerrito, Kensington, Pinole, San Pablo) • Provide accessible local information for substitutes(El Cerrito,Pinole) • Do a staff time study and duties allocation study with all branch staff(Walnut Creek, Ygnacio Valley) Recruit volunteer to maintain a government documents area(Orinda) • Create or expand volunteer shelver program(Concord, Kensington, San Pablo) • Evaluate, Revise and/or expand Grandparents and Books Program(Antioch, El Cerrito, Kensington, Pinole, San Pablo) • Start a Grandparents and Books/Book Buddies Program(San Ramon) • • Maintain opportunities for community service hours for local high school students and youth service organizations(Kensington, San Pablo) • Recruit volunteers to deliver books to shut-ins(Antioch) • Recruit volunteers to tattletape books(Antioch) • Recruit docents to assist public with Kids Cat and-Everybody's Catalog(all branches) Services • Plan for the installation of security system and self-check machine (El Cerrito, Pinole) • Evaluate and make adjustments in Homework Help Program(El Cerrito,Pinole) • Recruit, orient and place Homework Helpers in local middle school(El Cerrito, Pinole) • Reactivate Teen Peer.Tutoring Program (Pinole) • Plan for expanded hours and services (Pinole) • Work with local college to prepare a library community survey(Walnut Creek, Ygnacio Valley) • Plan for continuing annual special programs (Pinole) • • Investigate and plan for outreach program to nursery schools and daycare centers (Clayton, El Cerrito, Pinole) • Improve service to the Spanish-speaking(Concord, San Pablo) • Provide special services to new immigrants, Ehinese speaking children and adults, to help them learn English and to adjust to their new life in this country(El Cerrito) • Plan for introduction of Internet as a new branch service(Kensington, Lafayette, Moraga, San Pablo) • Increase interest and usage of Internet (Antioch, Concord) • Use Internet to help answer reference questions (Antioch) • Install and inform community about new CD-ROM products and services(Clayton, Orinda, Lafayette,Moraga) • Explore adding CD-ROM technology to branch(Antioch) • Improve access to ephemera reference materials (Antioch, Kensington, San Pablo) • Review Biography Analytics file(Kensington, San Pablo) rn&. Ouu Ai,IN aEll 4 �ta t 'td�i! _ A VMS ^ Q' F ys yon r od - .. ' �Rn Imam �1r� fi�' i? -- WINJA4 Tows AW Ap - •� V ��:�r r yep,._:. r � lYa R A _ H } a t CARL -LINKING THE LIBRARY TO THE FUTURE COMPONENTS OF NEW CARL INTEGRATED LIBRARY AUTOMATION SYSTEM HARDWARE 1. Tandem hardware Tandem is an industry leader in fault-tolerant systems. Its unique architecture of multiple processors provides both better response time and the redundancy to keep the system operating 24 hours a day, 7 days a week despite the failure of anyy one processor. The Tandem platform also features an automated diagnostic system which can dial out to an online support center to report potential problems before they impact operations. 2. UNIX Gateway Server The CARL system's Gateway Server will provide potential access to the Internet from every workstation attached to the new system without the need for modems and individual phone lines. It will provide library users with all the resources of the Internet, including the capability to search the catalogs of other local libraries directly from our own public access catalog screens. TELECOMMUNICATIONS 1. Frame relay telecommunications network The CARL system's Frame Relay telecommunications network will provide greatly expanded service to the library locations for much less cost per workstation than the Library currently is paying because it is no longer necessary to have a single point-to-point line for each terminal. Frame Relay is a relatively new telecommunications technique that is extremely well-suited to library transactions which tend to be short busts of data rather than large file transfers and it allows multiple users to share the bandwidth of a single large circuit, making it possible to add new workstations and increase bandwidth without having to install new lines SOFTWARE FUNCTIONS 1. Public Access Catalog(PAC) 168 public access catalog (PAC) terminals with printers with graphical user interface software will allow users to search for their own materials and retrieve information as to which library the item is in and whether it is on the shelf. The adult software Everybody's Catalog is a graphical user client/server interface which will allow the user to use the same search strategy utilized for the catalog to search the community information database and magazine and newspaper indexes and databases. The children's software Kids Catalog is the acknowledged industry leader in using a point and click interface to allow children to seek information using age-appropriate skills and colorful graphics. This software module will replace the current CD-ROM Agile catalog in use in the library. iAcar(\iak-.doc CARL -LINKING THE LIBRARY TO THE FUTURE 2. Readers advisory software NoveList All Everybody's Catalog PAC terminals will include NoveList software which allows users to ask for assistance in making reading selections based on books they've read or topics in which they are interested. 3. Periodicals access software Uncover All Everybody's Catalog PAC terminals will include access to Uncover software which provides access to the table of contents of over 13,000 periodicals, including article citations and abstracts. The end user can then access the full text of the article either through the library or on a fee basis through fax delivery. 4. Dial up access 25 dial up ports into the CARL system will operate on a 24 hour basis daily and will allow users with personal computers and modems to access the full library bibliographic database as well as NoveList, Uncover and perform all the patron self-service functions from their own computers. 5. Patron self-service End user software will enhance patron self-service with the capacity to allow patrons to place their own holds for books and other materials while in the library and check their own patron records. 6. Voice mail information and notification O A PC-based system will automatically call patrons to notify them that requested items are available for pick up or that they have an overdue item, and will also allow patrons with touch tone phones to renew materials and request information about their patron.f, 7. Community information module All Everybody's Catalog PAC terminals will include access to community information files which will provide access to the services, organizations and activities of libraries, schools, communities and colleges. It can handle board agendas, job listings, specifications, and other unique information resources the library may choose to include, such as local history files. 8. Databasesfindexes/mformational resources Utilizing the UNIX Gateway server, access will be provided to informational indexes and databases such as Infotrac (a general periodicals indexing and abstracting service) at selected PAC terminals at locations. Additional information resources such as dictionaries and encyclopedias will also be available. Selected resources will be available through dial-up connections. Ocarhlink.doc CARL -LINKING THE LIBRARY TO THE FUTURE 9. Internet access Utilizing the UNIX Gateway server, selected PAC terminals at all locations will have access to a variety of resources on the Internet, including other library catalogs and the World Wide Web. 10. Circulation control A full-function software package will provide inventory control for library materials and a database of borrower records. All circulation control terminals will also be equipped with receipt printers to provide patrons with printed information on materials checked out. 11. Acquisitions including fund accounting interface to Auditor Software will manage materials procurement activities and assist in collection management. This.software module will automate current manual procedures in the library. The contract also includes software development to electronically download invoice information from the CARL system to the Auditor for payment purposes. 12. Serials Software will automate the check-in, claiming and invoicing process for all periodicals, newspapers and serials. It also provides a link to all PAC terminals to allow end users to determine which periodicals and specific issues the library has available. 13. Bibliographic maintenance and authority control Software will provide the ability to add and create catalog records for the library's bibliographic database which serves as the source for the PAC information, as well as cross-referencing for PAC entries. ADDITIONAL PERIPHERALS/FUNCTIONALITY 1. Laser checkout stations All staff-based circulation services at 79 terminals will be upgraded to include the use of laser scanners which will significantly improve through-put time and accuracy of data collection. 2. ADA adaptive equipment and touch screen terminals 4 locations (Concord, Pinole, Pittsburg, Pleasant MR) will have ADA adaptive equipment which can be utilized with the PAC plus touch screen PAC terminals will be located at the Central Library and all branches. iAcarl\link.doc CARL LINKING THE LIBRARY TO THE FUTURE 3. Self-check units The current seven locations (Antioch, Clayton, Concord, Pleasant Hill, San Ramon, Walnut Creek, Ygnacio Valley) which have self-check units will increased by an additional six sites (Danville, El Cerrito, Lafayette, Moraga, Orinda, Pinole) to enable patrons to check out their own materials. 4. LAN/WAN All library locations will be linked to a Wide.Area Network which will provide staff access to word-processing,. spreadsheet and electronic mail software which will significantly enhance staff communication and data transfer capabilities. iAcarh ink.doc ,.. .. _ ' `�1 .� .. � Ir �. ,. _' ' .. .. �. � � �� - . I l� .. t. ..0 .. �� _ � ', - . ,,7 4t - � .. ... .. . : I ... - � .. �., .. . .. � � T CONTRA COSTA COUNTY LIBRARY Branch Circulation Data by.Residence of Patron ANTIOCH EL CERRITO Antioch 80% EI Cerrito 67% Concord 2% EI Sobrante 2% Oakley 80.6 Kensington 3% Pittsburg 5% Richmond 18% San Pablo 2% Outside County 7% BAY POINT EL SOSRANTE Bay Point 76% EI Cerrito 2% Pittsburg 19% EI Sobrante 51% Hercules 2% Pinole 8% Richmond 22% San Pablo 11% BRENTWOOD KENSINGTON Antioch 4% EI Ceritto 28% Bethel Island 2% Kensington 46% Brentwood 49% Richmond 9% Byron/Discovery Bay 16% Outside County 14% Oakley 20% CLAYTON LAFAYETTE Clayton 42% Concord 2% Concord 47% EI Cerrito 2% Pittsburg 2% Lafayette 66% Walnut Creek 3% Moraga 6% Orinda 5% Pleasant Hill 3% Walnut Creek 10% CONCORD MARTINEZ Antioch 2% Concord 4% Bay Point 5% Martinez 760/6 Clayton 3% Pittsburg 2% Concord 76% Walnut Creek 5% Martinez 2% Outside County 3% Pittsburg 3% Pleasant Hill 2% Walnut Creek 2% CROCKETT MORAGA Concord 4% Lafayette 14% Crockett 73% Moraga 60% EI Sobrante 2% Orinda 15% Orinda 3% Walnut Creek 3% Pleasant Hill 2% Rodeo 3% San Pablo 2% Outside Country 7% DANVILLE OAKLEY Alamo 14% Antioch 3% Concord 2% Bethel Island 2% Danville 69% Brentwood 2% Diablo 2% Oakley 88% San Ramon 3% Walnut Creek 5% IAamg\cruse.xls ORINDA SAN PABLO EI Sobrante 2% EI Cerrito 2% Lafayette 5% EI Sobrante 2% Moraga 4% Richmond 15% Orinda 77% San Pablo 71% Walnut Creek 2% Outside County 4% Outside County 4% PINOLE SAN RAMON EI Cerrito 2% Alamo 2% EI Sobrante 4% Danville 37% Hercules 33% San Ramon 50% Pinole 37% Walnut Creek 3% Richmond 4% Outside County 4% Rodeo 7% San Pablo 9% PITTSBURG WALNUT CREEK Antioch 3% Alamo 3% Bay Point 10% Concord 6% Concord 3% Danville 2% Pittsburg 81% Lafayette 3% i Pleasant Hill 2% 1 Walnut Creek 73% j Outside County 2% I PLEASANT HILL(Central) YGNACIO VALLEY I Antioch 2% Clayton 6% Concord 18% Concord 38% Lafayette 6% Pleasant Hill 2% Martinez 12% Walnut Creek 47% Pittsburg 2% Pleasant Hill 25% Walnut Creek 25°x6 RODEO Crockett 3% Hercules 15% i Pinole 2% Richmond 70% Outside County 2% NOTE: Percentages are rounded off and do not include any percentage 1%of lower,totals V-411 not equal 100% i 1:1amglcruse.x15 I ` I i ,l i ,f i I f I �i t , y i U) X vrn(n Z LO U X N O wl C v 0 C O p ¢ ¢ ¢ ¢ W m- OVJ (/) ¢ � c O; sU JUJ � W W W � N .. cu ca LL ` UJ o � U :3 a� E4) (Da) mcncaE EEca ca cacao 'C0 (A CA (n fA S C) Q U ca caca ca ca ca �. i •L •` •E 'O • Co U �O O O OE 'o- T U U co U co U U W rn 000 Od' c- 0LOC) (D.; V LO O LO LO 1` CD 0 co 0 P-1. 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