HomeMy WebLinkAboutMINUTES - 04111995 - H.1 {
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THE BOARD OR SUPERVISORS OF
CONTRA COSTA COUNTY, CALIFORNIA
Adopted this Order on _April 11, 1994 by the following vote:
AYES: Supervisors Rogers, Smith, DeSaulnier, Torlakson, Bishop
NOES: None
ABSENT: None
ABSTAIN: None
SUBJECT: Quotations for Revenue Collection Services
The Clerk advised the Board that a total of eight
quotations for revenue collection services were received in the
Office of the Clerk of the Board. The quotations were opened in
Room 108 of the County Administration Building at 11:45 a.m. this
day. The companies submitting the quotations are:
1. J. J. MacIntyre Co. , 847 Rincon Avenue,
Livermore, California 94550;
2 . California Service Bureau, 68 Mitchell
Blvd. , San Rafael, California 94903 ;
3 . J&L Collection Services, Inc. , 2121 E1
Camino Real, Suite 404, San Mateo,
California 94403 ;
4 . National Recovery Control, 46177 Warm
Springs Blvd. , Fremont, California 94539;
5. Far West Collection Services, 2700 Ygnacio
Valley Road, Suite 325, Walnut Creek,
California 94598;
6. Alliance Credit Services, Inc. , 5500 Redwood
Road, Oakland, California 94619;
7. Transworld Systems Inc. , 1155 Ellis Street,
San Francisco, California 94109; and
8. Recovery Systems, Incorporated, 5776 Stoneridge
Mall Road, Suite 170, Pleasanton, California
94588.
The Board ACKNOWLEDGED RECEIPT of the eight quotations
as referenced above and REFERRED them to the Director of Revenue
Collections for evaluation and recommendation to the Board.
hereby certify that this is a true and correct copy of
an action taken and entered on the minutes of the
cc: Director, Office of Board of Supe Is LL
the date shown.
Revenue Collections ATTESTED:
County Administrator PHIL BA CHELORClerk of the Board
Auditor-Controller of Supervisors and County Administrntor
6y' Deputy
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uApril 6, 1995
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... Contra Costa :County,.Administrator -0
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651 Pine St, lith ,Floor
Martinez, :Ca 94553-1229
Mr. Phil Batchelor,
We are pleased .to __Bubmit.:ourquotation and some information
on our company,--,for your consideration. _ -
-
Based on not having , any -idea on :the volume of accounts Nand
dollars :assigned our_quote _is As .follows
assigned balances over '`$100. .28$
assigned balances _under.'100.-*33$
If over eighty percent _of accounts are over $10o. we -will
handle :all at 28$.
_s
If you `have any.,questions please feel free to cal3.
Thank you,
Shelly& ickr
GeneralRanager
Livermore office
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Riverside, Caworrua :San Diego, California Las Vegas`Nevada` Spokane Washington
CALIFORNIA SERVICE BUREAU
RECEIVE
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APR 5 19% 1
April 4, 1995
CLERK BOARD OF SUPERVISORS
CONTRA COSTA CO.
OFFICE OF THE CLERK
OF THE BOARD OF SUPERVISORS
ROOM 106, County Administration Building
651 Pine Street
Martinez, CA 94553
RE: Invitation to Submit Quotations for Collection Services for
The Contra Costa County Office of Revenue Collection
Gentleperson,
In accordance with your recent invitation, we submit the enclosed quotation for
collection services. We trust it is both satisfactory and successful.
Very truly yours,
X
Rich . Moreno
Vice President
68 Mitchell Blvd. 9 San Rafael, CA 94903 •(415)479-5092, FAX (415)479-3508
.ry
III.
Fee Structure
We are pleased to offer the best full service collection service to you at the following tiered
contingency schedule.
Accounts assigned within 6 months of delinquency 15%
Accounts assigned between 6 month and 12 months
of delinquency 20%
Accounts assigned over 12 months of delinquency 25%
Skip Accounts Assigned (No valid Address) +8%
-5-
Where Service Is A Commitment, Not A Word.
April 7, 1995
Contra Costa County
Office of Revenue Collection
Office of the Clerk of the Board of Supervisors
Room 106, County Administration Bldg.
651 Pine St.
Martinez, CA 94553
Re: Collection Services Quotation
To whom it may concern:
Please find enclosed quotation and general information for collection services for the
County of Contra Costa, State of California.
Should you have any questions please give me a call.
Sincerely,
Don Johnsen
President
J&L COLLECTION SERVICES,INC. • 2121 South El Camino Real,Suite 404 • San Mateo,California 94403 Tel. (415)574-6006
XI. FEE SCHEDULE
AL Collection Services, Inc., is pleased to provide Contra Costa County with the
` following contingency fee agreement.
26% contingency fee for all dollars collected on assigned accounts.
' 50% contingency fee for all dollars collected on litigated accounts.
In addition, we would be pleased to provide you, free of charge, a training seminar for
your collection staff.
Where Service is a Commitment, Not a Word "
I
I
27
. NATIONAL RECOVERY CONTROL
NRC
"People And Service You Can Count On!"
ATTACHMENT FOR QUESTION 7- BID
NATIONAL RECOVERY CONTROL BIDS ON THE CONTIGENCY COMMISSION RATE OF:
33% FOR REGULAR COLLECTION ACCOUNTS
33% FOR LEGAL COLLECTION ACCOUNTS
46177 WARM SPRINGS BLVD., FREMONT, CALIFORNIA 94539 510-651-9500/ FAX: 510-623-6958
Faz West
• 2700 Ygnacio Valley Road, Suite 325 Walnut Creek, California 94598 • P.O. Box 9369
Phone(510)933-8583 • FAX(510)933-2380
April 5, 1995
Clerk of the Board of Supervisors
Room 106, County Administration Building
F Martinez, CA. 94553
Re: Collection Services
To Whom It May Concern:
Thank you for your invitation to submit quotations for collection services to Contra Costa
County.
Far West Collection Service, Inc. has been providing our collection services for the County
of Contra Costa since May of 1977.
Since the last contract was awarded to Far West, we have once again improved upon our
collection ability by upgrading our computer system and adding a predictive dialer. This in
turn enables us to place more phone calls and improve upon our recovery of funds for the
County of Conta Costa.
We are looking forward to continuing to provide our collection service to Conta Costa
County. We feel we have the tools and the experience necessary to achieve maximum
results.
Sincerely,
Robert H. Smith
t
PROPOSAL
We propose to collect account for Contra Costa County while meeting and agreeing to all
stipulations and specifications listed under Contra Costa County Specifications for collection
Services.
t
Since we are engaged in collecting a substancial amount of medical accounts,we are aware,
not only of the unique situation existing between the County and residents thereof who are
to be contacted for payment, but also of the nature and psychology involved in the
professional and ethical collection of hospital and medical accounts.
It is obvious that there are an appreciable number of accounts that are recalled or deemed
uncollectable. Considering the above mentioned circumstances and ourn philosophy of
operations, we certify that any and all accounts recalled by the County, regardless of the
cause of the amount of time they have been assigned, will be returned immediately without
equivocation or charge of any kind.
Since we feel that present consumer legislation reflects a desire to insure ethical and
professional practices in this, as in other industries, we invite interested parties from the
County to examine our client list and personally contact any of our clients to verify our
conformance, not only with the letter, but the spirit of such legislation. We operate without
detriment to the public relations of our clients while maintaining high recovery percentages.
Far West Collection Service, Inc. proposes to work each and every account assigned to our
agency until the account has been paid in full or until all avenues of collections have been
exhausted and,the account is deemed uncollectable.
Far West Collecton Service, Inc. proposes to collect the accounts assigned from Contra
Costa County at the commission rate of 50% of the total monies collected.
AI,LUNCE Credit Services, Inc.
5500 Rcdxvood Road, Oakland. <'.k 94619
Tcl: (.,510) ,531-48,58 F": (5.10) 53 1-4014
April 10, 1995
Clerk of the Board of Supervisors
Room 106, County Administration Building
651 Pine Street
Martinez, California 94553
Re: Quotation for Collection Services for
The Contra Costa County Offices of Revenue Collection
To Whom It May Concern:
Enclosed you will find our quotation for the collection of any and all delinquent bills,
judgments, claims, and accounts assigned to it by the County in accordance with provisions of
Section 26220, 26221, and 26222, of the California Government Code. In addition to our
proposed contingency fee, we have also enclosed the MBE-WBE documents stating the MBE-
WBE service providers that we will be utilizing.
Our proposed contingency fee is twenty-seven percent22W/ of the sums collected.
Our office meets all of the requirements that were provided to our firm in your CONTRA
COSTA COUNTY INVITATION TO SUBMIT QUOTATION FOR COLLECTION
SERVICES dated March 28, 1995.
If we can provide you with any further information, please feel free to contact our office at
your earliest convenience.
Very truly yours,
ALLIAN Ei IT SERVICES
InNin J. Eskanos
IJE:tms
i
War BYRTAPIM& Mau
a4 DQ 1155 ELLIS STREET, SAN FRANCISCO; CA 94109 (415) 563-6226 FAX: (415) 563-1633
Mr. Phil Batchelor , County Administrator April 10, 1995
CONTRA COSTA COUNTY
County Adninistration Bldg.
651 Pine 5t. , 11th Fl.
Martinez CA 94553-1229
Dear Mr. Batchelor,
The costs and fee quotations herein are in response to your
"Invitation to Submit Quotations For Collection Services" dated
March 28, 1995• I have also provided explanations of our flat fee
collection service.. Your Invitation was mailed to our Rohnert Park
Corporate office and subsequently forwarded to our regional office
in San Francisco for response.
It is our desire to serve Contra Costa County with our flat fee,
Pre-Collection as well as follow-up personal, contingency fee
services. These have proven exceptionally effective for many
counties, cities and States in providing solutions to a wide range
of their collection needs. Should Transworld Systems Inc. be
favored with a contract to provide collection services for the
County, we are sure you would find both the high returns and quality
of service exceeding your expectations.
Because of the short time we have had in which to prepare our
quotations and because this is not a discussion of individual terms
of contract, we will defer these matters until such time as you
indicate you wish to negotiate a contract for our services.
For further information and for a personal meeting please contact
me throu h our San Francisco office, phone 415-563-6226 (FAX 415-
563-1633. Thank you.
Very truly yours,
William G. Gwynne
Sr. Consultant
Encl.
SAN FRANCISCO,LOS ANGELES,NEW YORK,CHICAGO,DALLAS,HOUSTON,DENVER,SEATTLE,PHOENIX,HONOLULU,ATLANTA,BOSTON,OAKLAND,AND OTHER MAJOR CITIES
. 1
TSI/CMS IS A THREE PHASED SYSTEM
PHASE
The first step is our client's time-activated Accounts Receivable follow-up
system that will identify slow and potential collection problem accounts
early. Non-responding accounts and those which do not keep payment
arrangements should be started on TSI's Pre-Collection Service very shortly
after debtor non-performance. Repetitious creditor demands tend to be
ignored or even harden resistance by the debtor. They, also run the risk of
violation of arcane State and Federal collection laws. Without the TSI Pre-
Collection alternative, creditors will spend upwards of $16.24 on
statements, computer letters and phone calls over a 6 month period, not
wanting to alienate the debtor/patient or incur the high cost of traditional
percentage, contingency agencies.
PHASE II
You w i I I probably choose our "Courtesy Notice" as our f i rst contact to the
debtor/patient. Without being harsh, this "notice" brings to bear the
"persuasiveness" of TSI as a third party collection agency. At an almost
insignificant cost per debtor account, we will send up to five debtor
contacts with increasingly intensive tone and carefully chosen content until
the debt i s paid or dishonored. When the debt i s paid, you wi I I probably want
us to send our "Thank You" letter at no additional cost to you.
TSI's Pre-Collection gives our client the freedom and flexibility to choose
the kind of service desired for that particular account, the frequency of
contact, the time to start, stop or suspend service and the ability to make
+ arrangements for payment with the debtor as well as to receive all
payments directly from the debtor.
Every detail of our Pre-Collection System has been researched for greatest
effectiveness, and all phases of the system are under constant scrutiny to be
sure all legal requirements are being met.
Thirty days after the final, fifth , contact has been sent Pre-Collection is
complete. You w i I I be sent a report on the completed service, and you w i I I
have the option of having collection efforts continued by Credit Management
Services out of their offices closest to the ' debtor.
PHASE III fJ
CMS's collectors are a I I college graduates and are Company trained. Since
the large majority of accounts they work are those that have not responded
to TSI Pre-Collection, our collectors are very familiar with the kinds of
situations that they will be handling.
Because of the high percentage of accounts that are settled by TSI's Pre-
Collection, CMS is handling, essentially, second assignments. Even so, CMS
recovers an average of 29%, which is higher than the industry, average.
CMS is a full service agency, equipped to handle skips and legal actions
anywhere in the United States. TSI/CMS is licensed in all 50 States.
The advantages of CMS handling hard core accounts not withstanding, our
clients are free to select any follow-up collection system they want.
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P ED
POWERFUL COLLECTION SOLUTIONS
5776 Stoneridge Mall Road Suite 170
Pleasanton, CA 94588
:.j (510)460-3735
Fax: (510)460-0342
Toll-Free: (800)730-4RS1
April 10, 1995
Clerk of the Board of Supervisors
Contra Costa County
County Administration Building
651 Pine Street
Martinez, CA 94553
Dear Supervisors:
We appreciate your request for a service proposal. As we have expressed to each other in
previous meetings and discussions with Vanessa Balinton-White, Collection Manager
and Nancy Bischoff, Director, Office of Revenue Collection, Contra Costa County and
Recovery Systems Inc. share a common belief that there is a potential for increased
account resolution within the county's collection department prior to account assignment
to a contingency collection agency. Because R.S.I. is not a conventional collection-
r..
agency as outlined in the request for proposal, we hope you will consider inviting our
firm to help strengthen your ability to resolve open accounts using RSI's Internal
Collection Program (ICP).
The ICP series is a powerful collection tool that will serve as a financial catalyst for your
debtors to pay Contra Costa County during your internal collection process. The
program will effectively increase the county's ability to collect from seriously delinquent
accounts, lower the costs of expensive third party collections and maintain good public
relations throughout the program.
'N The materials presented in this proposed plan describe RSI's primary and exclusive
products and services and we respectfully request you treat it confidentially. We
g specifically request that neither this plan or any of the information contained herein be
provided or reviewed with any other firm.
tti Again, thank you for considering our services. Should you have any questions and wish
to contact me, please feel free to call my office.
f Respectfully Yours,
David Kaplan, President
RECOVERY SYSTEMS, INC.
it
Furthermore, payments are made directly to Contra Costa County giving
you Mmediate access to the increased cash flow.
Projected Account Placements From Contra Costa Counhk.
Table I provides an overview of projected account placements by
Contra Costa County over a two year period (using an average
balance of$100 and a placement of 12,000 accounts annually).
I
TABLE I
ANTICIPATED PLACEMENT ANNUALLY
No. of
Descr>phon Accounts $'Value
Placed
Anticipated placement of
delinquent accounts to third.Party l 2,000 $l,200,000
collection services.'
• Investment by Contra Costa County. RSI"s fees are based on a
fixed amount per account. The cost per account decreases as the
size of the order increases. Fees for our services are paid to RST
in advance. Table H lays out the cost per account based on the
volume of accounts ordered.
TABLE H
FEE SCHEDULE
i
NUMBER �` JF ACCOUNTS INVESTMENT PER
ACCOUNT
12,000 $ 5.00
24,000 $ 4.75
All orders will be validated for up to two years.
AMR1
put COttec"004 X09UTIOM!
ioneridge Mal! Rood, Suite 170 • Pleasanton, CA 94588 • Phone: (510) 460.3735 Fax: (510) 460-0342 • Toll-free: (800) 730-4RSl
i
County AdministratorCon}y^ Board of Supervisors
Contra Q Tom Powers
C o S}^
County Administration Building 1st District
L Q
651 Pine Street, 11th Floor Jeff Smith
Martinez,California 94553-1229 County 2nd District
(510)646-4080
FAX: (510)646-4098 Gayle Bishop
E seAt 3rd District
Phil Batchelor — Mark DeSaulnier
County Administrator '
:' 4th District
Tom Torlakson
Wg "`l 5th District
4p�•COUNT
March 28, 1995
To Whom It May Concern:
Enclosed is an Invitation To Submit Quotations For Collection
Services for the Contra Costa County Office of Revenue Collection.
All quotations must be received in the Office of the Clerk of the
Board of Supervisors, Room 106, County Administration Building, 651
Pine Street, Martinez, California 94553 not later than 5 :00 p.m. ,
PST, MONDAY, APRIL 10, 1995.
Questions may be addressed to Ms . . Nancy Bischoff, Director, Office
of Revenue Collections, at (510) 313.-4456 .
Yours Truly,
A496iv //'W�
Phil Batchelor, County Administrator
by A. Dean Lucas, Deputy
Enclosure
CONTRA COSTA COUNTY
INVITATION TO SUBMIT QUOTATIONS
FOR COLLECTION SERVICES
March 28, 1995
-Quotations are solicited for furnishing a collection service to the
County of Contra Costa, State of California.
The County may, at its option, contract with multiple collection
agencies . The County Office of Revenue Collection will assign
accounts to the agency (or agencies) which, in its opinion, is best
able to .service the account. The assignee will be responsible for
the collection of any and all delinquent bills, judgements, claims
and accounts assigned to it by the County in accordance with
Sections 26220, 26221 and 26222 of the California Government Code,
after execution of a contract including the attached statement of
terms and conditions .
Your attention is invited to the fact that quotations, not bids,
are solicited and that the Board of Supervisors reserves the right
to select the quotation(s) which, in its opinion, best suits the
needs of the County of Contra Costa.
Quotations shall be submitted to the Clerk of the Board of
Supervisors, Room 106, County Administration Building, Martinez,
California 94553, in a' sealed envelope clearly marked Collection
Services . The quotations shall be publicly opened in the Board of
Supervisors Chambers on April 11, 1995, at 11 : 00 a.m.
After allowance of sufficient time to evaluate quotations, the
selection will be made by the Board of Supervisors .
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