HomeMy WebLinkAboutMINUTES - 06051984 - IO.1 4. TO: .; BOARD OF SUPERVISORS
Contra
FROM: Internal Operations Committee
Costa
DATE: May 21 , 1984 County
SUBJECT: TELEVENTS
SPECIFIC REQUEST(S) OR RECOMMENDATION(S) & BACKGROUND AND JUSTIFICATION
RECOMMENDATION:
Acknowledge receipt of report from Internal Operations Committee and leave item
on referral pending future report from the Committee.
BACKGROUND:
On April 17, 1984, the Board authorized our Committee to meet with representatives
of Televents on May 21 , 1984 in an effort to update the Board on the current status
of previously identified problems with the telephone service at Televents and the
status of the rebuilding of the Televents system.
Our Committee met with Brian Coyne, Regional Manager for Televents, members of his
staff, and Sara Hoffman from Public Works, on May 21 , 1984. Mr. Coyne briefed our
Committee on his plans to reconnect the entire Televents system in an effort to
insure that all subscribers .see the same programs on the same channels in all parts
of the Televents system. The rebuilding is scheduled to be completed in October,
1984.
Delays have been experienced in improving the telephone service because the computer
software that was being acquired by Televents didn't work as it .was intended to.
Televents is attempting to determine what the problem is with the software and when
it can be corrected. He hopes to be able to tell the county within a month what the
problems are and when he hopes to have the problems with the software corrected.
This is essential in order to be able to mail out bills on a. staggered schedule
throughout the month, thereby reducing the influx of telephone calls which the company
inevitably receives when the bills are mailed. Currently, all bills are mailed at
the same time. Televents has added. fourteen (14) phone lines and now has sixteen (16)
customer service representatives. This number is being expanded to nineteen (19).
For the information of Board members, arrangements have been made to forward complaint
calls which Board members may receive to Sara Hoffman at 372-2628. Ms. Hoffman will
then contact Mr. Coyne's secretary, who will see that the complaint goes to the most
appropriate Televents employee. When the complaint has been resolved, Mr. Coyne's
secretary will advise Ms. Hoffman who, in turn, will check with the person who filed
the complaint to insure their problem has been resolved and will also notify the
Board members' offices that the complaint has been resolved. This system seems to
be working well with Supervisor Fanden's office and is available immediately to any
other Board Member whose constituents are having problems with Televents.
CONTINUED ON ATTACHMENT: X YES SIGNATURE:
RECOMMENDATION OF COUNTY ADMINISTRATOR X RECOMMENDATION OF BOARD COMMITTEE
APPROVE
t�
SIGNATURE(S) Tom Powers Na�Fande
ACTION OF BOARD ON June 5. 1984 APPROVED AS RECOMMENDED X OTHER
VOTE OF SUPERVISORS
UNANIMOUS (ABSENT ) i HEREBY CERTIFY THAT THIS IS A TRUE
AYES: NOES: AND CORRECT COPY OF AN ACTION TAKEN
ABSENT: ABSTAIN: AND ENTERED ON THE MINUTES OF THE BOARD
County Admi ni strator OF SUPERVISORS ON THE DATE SHOWN.
CC: Sara Hoffman, Public Works ATTESTED OS 981
Brian Coyne, Televents J. . OLSSON, COUNTY CLERK
AND EX OFFICIO CLERK OF THE BOARD
00 3,23
M382/7-83 BY , DEPUTY
Our Committee intends to follow this matter closely and receive monthly progress
reports from Mr. Coyne until the new computer system is installed and working.
We will make periodic status reports to the Board.
00 ��2s°