HomeMy WebLinkAboutMINUTES - 02262008 - C.48 TO: BOARD OF SUPERVISORS �t�w- Contra
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FROM: LORI GENTLES-Assistant County Administrator- ` _ ;-
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Director of Human Resources oCosta'01
DATE: February 26, 2008 _ County
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SUBJECT: Position Adjustment Resolution #20183A
SPECIFIC REQUEST(S)OR RECOMMENDATION(S)& BACKGROUND AND JUSTIFICATION
RECOMMENDATION:
Adopt Position Adjustment Resolution Number 20183A, amending Position Adjustment Number 20183 to correct the action of
reallocating the Automated Call Distribution (ACD)Administrator's classification(LBSC-u n represented)from salary level B85 1714
($5,717-$6,949)to salary level B851810 ($6,287-$7,642) [Unrepresented]on the salary schedule,as recommended by the Assistant
County Administrator, Human Resources Director.
FISCAL IMPACT:
There will be no net county cost associated with this request, as there are no positions established in this class.
BACKGROUND:
The Board of Supervisor's adopted Position Adjustment Resolution Number 20183 on July 17, 2007 which incorrectly reallocated the
Automated Call Distribution (ACD)Administrator classification to salary level B851714($5,717-$6,949), instead the classification
should have been reallocated to salary level B85 1810($6,287-$7,642).
The Employment and Human Services originally requested this action due to the implementation of the Avaya system application
hardware in the department. In July 2007, the Department of Technology(DoIT) partnered with EHSD to develop ACD positions of the
Coordinator I, II and Administrator. However,the ACD Coordinator is to handle the application side of the call center activities at the
departmental level. The Administrator position was established to handle the system side of the operation which is exclusive to the
Department of Information Technology(DoIT). Currently, DoIT has positioned the Avaya System as the hardware platform for county
wide call center operations and expects to add additional departments and the system to become more complex.
CONSEQUENCE OF NEGATIVE ACTION:
If this request is not approved, the Department of Information Technology (DoIT) will continue to be understaffed and will result in
degradation of service.
CONTINUED ON ATTACHMENT: YES SIGNATURE: \ j
RECOMMENDATION OF COUNTY ADMINISTRATOR REC 9MENDATION OF BOARD COMMITT.EE'-
�� APPRO EOTHE
SIGNATURE(S):
ACTION OF BO ON �� APPROVED AS RECOMMENDED OTHER
VOTE OF SUP SORS I HEREBY CERTIFY THAT THIS IS A TRUE AND CORRECT
COPY OF AN ACTION TAKEN AND ENTERED ON MINUTES OF
THE BOARD OF SUPERVISORS ON THE DATE SHOWN.
UNANIMOUS(ABSENT )
AYES: NOES:
ABSENT: ABSTAIN:
Contact: Human Resources
Department of Technology
Cc: Department of Technology(DoIT) ATTESTED
JOHN CULLEN,CLERK O E BOARD OF-SUPERVISORS AND
COUNTYADM TOR
BY: ` DEPUTY
l
1111�J06
V, 'E}
POSITION ADJTiSTMIENT REQUES6'., NO.
DATE 11/13/06
DepairtIment: Department No./ COPIERS
Employment Human Services Budget Unit No. 501 Org.No. 5233 Agency No. A19
Action Requested: Establish a flexibly staffed series for Call Center System Administrator I and Il;Allocating salary
schedule to B851694($5495.42-$6679.72)for Call Center System Administrator.I;
Allocating salary schedule to B851787($6085.48-$8074.72);and fill(1)Call Center System
Administrator II and cancel (1)on-site Contractor(contract#19-018-3)
Proposed Effective Date: Day after Board action
Classification Questionnaire attached: Yes ❑ No ❑ /Cost is within Department's budget: Yes ❑ No❑
Total One-Time Costs(non-salary) associated with request: $00
Estimated total cost adjustment(salary/benefits/one time):
Total annual cost $15,312.00 Net County Cost $2,297.00
Total this FY $1,276.00 N.C.C.this FY $151.00
SOURCE OF FUNDING TO OFFSET ADJUSTMENT 85%State/Federal Funding,Re-direction of contrac&func§
Department must initiate necessary adjustment and submit to CAO. "�
Use additional sheet for further explanations or comments. /
/r); ent Head
REVnEWED BY CAO AND RELEASED TO HUUM,A*-RMUO CES DEPARTMENT __J
1 Deputy County Administrator Date
HUMAN RESOURCES DEPARTMENT RECOMMENDATION DATE:
PLEASE SEE ATTACHED
Resolution 71117 establishing positions and resolutions albcating classes to the BasidExempt salary schedule.
Effective: lam. Day following Board Action.
❑ (Date)
(for) Director of Human Resources
COUNTY ADMINISTRATOR RECOMMENDATION DATE ( 3
Approve Recommendation of Director of Human Resources
❑ Disapprove Recommendation of Director of Human Resources
❑ Other:
for Count Ad inistratcr
BOARD OF SUPERVISORS ACTION: Jo n C en, Clerk of the Board of Supervis(
Adjust7nt AP F OVED DISAPPROVED ❑ BY and Count Administrator
DATE I�� 0r
AQPROVA OF THIS ADJUSTMENT CONSTITUTES A PERSONNEL/ SALARY RESOLUTION AMENDMENT
POSITION ADJUSTMENT ACTION TO BE COMPLETED BY HUMAN RESOURCES DEPARTMENT FOLLOWING BOARD ACTIO
Adjust class(es)/position(s) as follows:
P300(M347)Rev 3/15101
February 26, 2008 P-300 #2O183A
Establish the classifications of Automated Call Distribution (ACD)-Administrator (LBSC-
Unrepresented) at salary level _1385 1810 ($6,287-$7,642) and
Automated.Call Distribution (ACD) Coordinator I (LBWA-Unrepresented) at salary level
($5,188-$6,306) and Automated Call Distribution (ACD) Coordinator 11 (LBNA-
Unrepresented) at salary level ($5,605-$6,813). Add one (1) Automated.Call
Distribution (ACD) Coordinator II (Unrepresented) position in the Employment and
Human Services Department as recommended by the Human Resources Director.