HomeMy WebLinkAboutMINUTES - 02282006 - C.55 TO: BOARD OF SUPERVISORS %' _ Contra
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FROM: ` John Cullen, Director :a
Employment and Human Servi D artment °• =� .;;:�.t
County
DATE: January 31, 2006 C
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SUBJECT: Approve and Authorize a contract with Patricia Zavanelli
SPECIFIC REQUEST(S)OR RECOMMENDATION(S)&BACKGROUND AND JUSTIFICATION
RECOMMENDED ACTION:
APPROVE and AUTHORIZE the Employment and Human Services Director, or designee, to EXECUTE a
contract with Patricia Zavanelli in an amount not to exceed $61,500 to provide management services for the
Automatic Call Distribution Center for the period April 1, 2006 through September 30, 2006. (Budgeted: 50%
State; 50%Federal) (All Districts)
FINANCIAL IMPACT:
$61,500: 50% State Funds; 50% Federal Funds
CHH, REN'S IMPACT STATEMENT:
This contract supports none of the community outcomes established in the Children's Report Card.
BACK .ROUND&
Patricia Zavanelli was selected after a competitive bid process (Request for Interest#263)to provide
management and supervisory services for the Automatic Call Distribution Center(ACD) and Interactive Voice
Responder(IVR) for the Department's Medi-Cal Service Center. Ms. Zavanelli will monitor real-time and
historical call metrics, manage changes to the IRV, ACD, and other call center technology and provide reports.
(#19-018-1)
CONTINUED ON ATTACHMENT: YES SIGNATURE: 2w'c,
RECOMMENDATION OF COUNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITTEE
APPROVE OTHER
SIGNATURE(S): n
ACTION OF BOARD ON G'I' O 6 APPROVED AS RECOMMENDED OTHER
VOTE OF SUPERVISORS
I HEREBY CERTIFY THAT THIS IS A TRUE
Aycs:Supery isors {'icplio, DcSaliiicr,Glover _) AND CORRECT COPY OF AN ACTION TAKEN
and Gioii AND ENTERED ON THE MINUTES OF THE BOARD
Noes:NOne OF SUPERVISORS ON THE DATE SHOWN.
Absent:Supervisor Uilkenia .
Abstwn:None ATTESTED ✓l`n' �' i 1 O J-9SUK%2
JOHN SWEETEN,CLE F THE BOARD OF
........ ........ ................. SUPERVISORS AND COUNTY ADMINISTRATOR
Contact: DON CRUZE,371582
EHSD(CONTRACTS UNIT)-EM
COUNTY ADMINISTRATOR BY Q� DEPUTY
:UDITOR-CO::TROLLER
CONTRACTOR