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Home My WebLink AboutMINUTES - 10042005 - C49 C �9 FHS #_79 Contra TO: BOARD OF SUPERVISORS Costa FROM: Family and Human Services Committee •,, . ;.�� u DATE: October 4, 2005 Conty SUBJECT: TRANSITION OF THE HOMELESS HOTLINE SPECIFIC REQUEST(S)OR RECOMMENDATION(S)&BACKGROUND AND JUSTIFICATION Recommendation: ACCEPT report from the Health Services Department on the current status of transition of the Homeless Hotline. Fiscal Imp ct: None Background: Due to budget reductions in the Homeless Program, responsibility for operation of the Homeless Hotline was moved to the emergency shelter for single adults in Concord, effective July 1, 2005. Anew County 800 number was implemented at the shelter for the purpose of shelter intakes only. The Contra Costa Crisis Center has agreed to maintain their 800 number for homeless clients calling for crisis services, motel vouchers and/or information and referral, and to refer requests for shelter to the new County 800 number. The report contains data on usage of the hotline for the period July 1 through September 9, 2005. The Family and Human Services Committee has requested that the Health Services Department provide another periodic update on status of the transition in approximately three months. CONTINUED ON ATTACHMENT: V**�YES SIGN URE: RECOMMENDATION OF COUNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITTEE JLAPPROVE OTHER SIGNATURE(S): F9DERAL GLOVER MARK DeSAULNIER ACTION OF BOARD ON CSU APPROVE AS RECOMMENDED 0T ER I VOTE OF SUPERVISORS HEREBY CERTIFY THAT THIS IS A TRUE UNANIMOUS (ABSENT ) AND CORRECT COPY OF AN ACTION TAKEN AND ENTERED ON THE MINUTES OF THE BOARD AYES: NOES: OF SUPERVISORS ON THE DATE SHOWN. ABSENT: ABSTAIN: 4 ATTESTED ` ZCQ JOHN SWEETEN,CLERK OF HE BOARD OF SUPERVISORS AND COUNTY ADMINISTRATOR Contact Person: Cynthia Belon(5-6736) CC: CAO HSD BY: DEPUTY �iNILLIAM B.WALKER, M.D. CONTRA COSTA HEALTH SERVICES DIRECTOR _004� PUBLIC HEALTH WENDEL BRUNNER M.D. PUBLIC HEALTH DIRECTOR CONTRA COSTA HOMELESS PROGRAM 597 Center Avenue,, Suite 325 HEALTH SERVICES Martinez, California 94553 Ph (925) 313-6124 Fax (925) 313-6761 TO: Family and Human Service Committee FROM: Cynthia Belon, L.C.S.W. C* Homeless Program Director RE: Homeless Hotline DATE: September 12, 2005 This report is to update the Committee on the operations of the Homeless Hotline. Prior to Fiscal Year 05-06., the Contra Costa Crisis Center assumed responsibility of the Homeless Hotline through a contract with Contra Costa County Health Services Homeless Program. Due to reductions in the Homeless Program's annual budget,the responsibility for the operations of the Hotline was moved to the emergency shelter for single adults in Concord., effective July 1, 20050 Anew 800 number was implemented at the shelter for the purpose of shelter intakes ONLY. The Crisis Center agreed to maintain their 800 number for homeless people calling for crisis,motel vouchers and/or information and referral, and refer requests for shelter to our new 800 number. A computer program compatible with our new Homeless Management Information System was designed and implemented by our HMIS Administrator,Robert Asher. The program was designed to provide information that would mimic the report that the Crisis Center had provided, in order to maintain consistency in the data reported. Two existing staff at the Concord shelter were trained to manage the calls and the database, From July I through September 9,, 2005, the following information has been collected, and here are some highlights ONLY: (see attached FULL report) An average of 800 (duplicated) calls per month were made to the shelter Hotline; -359 unduplicated individuals have requested shelter; -129 reported that they are CHRONICALLY homeless, or 36%; -222 are male; 137 are female; -179 are African-American; 133 are White; -127 homeless individuals were placed at the Richmond shelter; -75 homeless individuals were placed at the Concord shelter; -8 homeless youth, ages 18-21,were placed into Calli House annex, at the Richmond shelter; Contra Costa Alcohol and Other Drugs Services • Contra Costa Emergency Medical Services • Contra Costa Environmental Health • Contra Costa Health Plan • • Contra Costa Hazardous Materials Programs#Contra Costa Mental Health e Contra Costa Public Health # Contra Costa Regional Medical Center *Contra Costa Health Centers• -274 were given waiting list information; -The majority(82) called from Concord; 78 from Richmond; 45 from Antioch; 27 from Pittsburg; -97 reported to be living on the street; 72 are living with friends; 41 in a vehicle; -196 reported no financial resources; 78 on SSI; 9 on General Assistance; -27 individuals are veterans. The total number of calls received on a monthly basis (877) are slightly lower than the average number that had been received by the Crisis Center(1200). However,this could be a result of the Hotline's (at the Concord shelter)purpose being ONLY for shelter, as opposed to the Crisis Center's hotline having been used for shelter and other needs related to homelessness. One observation is a dramatic change in the number of NEW clients/first-time callers contacting the Hotline at the shelter to request shelter placement. We are not sure as to why this is occurring; however, we do know that many more clients in the shelters are being placed in permanent housing(85%), allowing for more newcomers into the system rather than the repeat users of the shelter system. Attached is a copy of the Hotline Call sheet and year-to-date full report on the data collected through September 9, 2005. 1 am available for any additional information that you may need, or to answer any questions. Cc: Dr. Wendel Brunner Director,,Public Health V L Date I I M-Tu-W-Th-F-Sa-Su Client's Name Age 0 Unknown Street Address Phone Number( Caller on Behalf of Client(Name): _.._�_____.� [I Relative Friend Q Social Worker Q Shelter, Inc. O Police/Sheriff Q Phoenix Programs C3 SVP/FERST Health Services 0 Rubicon Programs 0 Other Client's Location: Gender: Veteran: 0 Yes 0 No 0 Alamo 0 Knightsen C3 Female C3 Antioch 0 Lafayette 11 Male 0 Bay Point 0 Martinez El Unknown C3 Bethel Island 0 Moraga Race: Lanquaqe: 0 Brentwood 0 Oakley 0 White 0 English 0 Byron 0 Orinda El Black/African American 0 Spanish 0 Clayton C3 Pacheo C3 Asian 0 Chinese C3 Concord 0 PIsnt Hill 0 Native American/Alaskan Native 0 Tagalog 0 Crockett 0 Pinole El Hawaiian/Pacific Islander 0 Other 0 Danville C3 Pittsburg 0 Native American/White 0 Deaf 0 Diablo 0 Port Costa 0 AsianMhite 0 Discovery Bay 0 Richmond 0 Black/White 0 El Cerrito 0 Rodeo 0 Native American/Black 13 El Sobrante El San Pablo 0 Hercules San Ramon Ethnicity: 0 Kensington W. Creek 0 Outside Contra 0 Hispanic 0 Non-Hispanic Costa 0 Unknown Primary Needs: Living Situation.: Income Sources: 0 Alcohol/Drug Rehab 0 Car/Street 0 None 0 Employment/Job Training 0 Emergency Shelter 0 Cal WORKS 0 Food 0 Family/Friends 0 Child Support C] Health Care/Medical 0 Hospital/Detox 0 Employment El Health Care/Mental 0 Hotel/Motel 0 Food Stamps 0 Housing Emergency 0 Jail/Prison 0 GA 0 Housing/Rental Help 0 Rental Housing 0 SSI 0 Housing Transitional 0 Transitional 0 Social Security C3 Laundry Facility Housing 0 Unemployment C1 Shower 0 Other 0 VA Benefit 0 Transportation C3 Unknown 11 Other 0 Suicidal 0 Declined to Stay El Other 0 Unknown Is the client a single adult who Actionlintervention: sleeps in a place not meant for C3 Referred to Concord Shelter human habituation for either the 0 Referred to Richmond Shelter past year or longer AN WOR is C3 Referred to Calli Annex 0 Provided Wait Information the client a single adult who has experienced four or more C) Provided Emotional Support episodes of homelessness D No Action; Refused Help during the past three years? Check one: 0 Yes 0 No Signature Date version 1 6/05 ServicePoint-Report Writer Page 1 of 2 .. r Ir�J lur +r.vl+.r w Ir i✓..,w.� .•r•: u.► ..1 y.i�i ..i.j► a1++V V p2mS /I� .'ff IC .« car.i 4i M.�.V wi. cc Ui rt r%Pn M w. Ccrmer�:ng your con-imut 11Y. Preview TablesRelft Filters Counting OptionsStart Over Exit Total roars to this napart:359 Unique-dients in VkU report 355 ` x?u 0 dim In this r-CeFffl%n tf 4 -foviderCreating vswCreating -+CtiftnrsE*"tton Contra Costa.Homeiess 359 Hodine1 359 Concord 82. Hattiine -Richmond 78 JYOT- NULL 359 Antioch 45 -NOT NULL 3 9 .MULL 0�° Other part of Contra Costa 35 NULL0. TOTAL 359' Plt�a►urg 27 'TOTAL 359+ :-Martinez 38 -North Richmond 13 Mer County •11 Say Point 10 San Pablo 9 -Walnut Creek 7 Pinole 5 Brentwood 5- Danville 3 Late 3 Pleasant HID 3. San Ramon i Bethel-Island 1- Rodea i Pacheco 2 Clayton 1 • fivTIquLL 359 NUL o 1=AL 359 Prinsar. �e�eds '1�Siring Mian +ocrmQ r* dousing=Emergency 354 On the Street(fWD 40118) 97• No,Rnandail Resaurc-es(HUD) 195* Transportation 1 Living With friends.(HUD) 72 SSI(HUD) 78- Other 1 Gar or Other Vehicle 41. Earned Income(HUD) 38 Ai+cohol/Drug Rehab i Emergency Shelter(HUD) 39 SS01(HW.) 11 ,Food 1 Lhr"W-ft Family(HUD) 38 .tlnemprayment Insurance{Hu[}} 11 +1ealth Care/-Mental 1 +iotel/MoW w t lout emergency 18- •General AssistMce(MD) 9 a of • � �) Veteran`s Pension(HUD) 5 NOT NULL 359•Hospital{•itUD) 17 TANF(HUD) 2 NULL 0'Rerdal.House,/Apartrrient(HUD) 17 Workees-Compensation(HUD) 2 TOTAL 359 1-1--nce Abuse Treatment 12 Other(HUD) 2 C b iter`(HS) A Veterares Disability Payment 1 Transitional Housing for 4 (HUD) i'erneless("UD) Food Stamps(:HUD) 1. Abandoned Sulltling 2+ Pension from a-Farmer Job 1 Own ftusqjApartrnent BUD) 1 (HUD) Jag,Bison or Juvenile Facility y i tither TANF-Funded Services i (HUD) (HUD.) Private Disability Insurance 1' NOT NULL 359- (MD) NtHL 0* TVTA-L 359: NOT NULL. 359- NULL 0 -10 rAL 359- s Page 2 of 2 y •SearvimPoxnt-Rq)o t Writer w Lir tw":'�:.. �v Iv!'�wv w wiyr{ry►t•!.to•o►�•'�f�►CO ibtl ""'L ► E'►'•1 M'* �'"I '"'�1�""�►.R'�iy 4 iy 1 St... • s . ryurr s Ir 1r`r► r .r t!Ii ►ub i s wr SG r i wg►w F s i j G'i iii•r.►iw�..� law preview. Tables Bids. Fite Counting Options Start over Exit Total rows in this 359 Unique clients in this report 355 IT DU MAW dr+�r�ts in thisrepot4 A on(1nftrverlticrn It8.Gen der 34.;tate fr 0ded Waft Infotmatton 274 'Kate 2221 -Black or African American(HUD) 179 Referred to RichmondFemale 137 White(HUD). 133 Shelter al, . American Indian or Alaska Native 31 Referred to Concord Shelter rim 14ULL 359- (-HUD)- No Action;-RefUsed fielp 15 MJLL 0: Asian f-MUD) 9 .Refer to Calls Annex8: TOML 359 f Native Hawaiian or Other Pacific 7 Provided EW%obonal Support 8 slander�MD). *NOTAfU MOT MULL 359 MULL 0 L -TO-'SAIL 359 7ro j► ;; l tr +V+acte r n► CaftrronSebalfe len# `0er(Non-Mispantr/Latina) 338. No(t#t* 331 Self 316 "is►panicAatina 21' 'Yes 1"M) 27'Social Worker 17 Dont Know(HUD) 1 ►enbc programs 8 l oT MILL 3591 Rubi a Programs 7 MULL 0- OTMULL 359= ltWWve/Fdend 4 '' 0rAL 359- MULL. 0. Hea►W SeMees 3- ` A,L 359" Other 2 Poll W- Sheriff 1 alter,Inr. 1 f1i`OT MULL 359 NULL Q T01`AL 359 ��ron�rri�lom�+eiesas? o 230 Yes 129 NOT NULL 359- MULL �