HomeMy WebLinkAboutMINUTES - 01182005 - C57 TO: BOARD OF SUPERVISOR := °�`
SContra
FROM: JOHN SWEETEN, County Administrator
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DATE: JANUARY 18, 2005
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SUBJECT: AUTHORIZATION TO SUBMIT ENTRIES TO THE NACo
ACTS OF CARING AWARDS PROGRAM
SPECIFIC REQUEST(S)OR RECOMMENDATION(S)&BACKGROUND AND JUSTIFICATION
RECOMMENDATION:
AUTHORIZE the Chair, Board of Supervisors, to sign applications for submission to the National
Association of Counties for the 2005 Acts of Caring Awards Program.
FISCAL IMPACT:
None. An application fee is not required.
BACKGROUND:
The National Association of Counties (NACo) is sponsoring the NACo Acts of Caring Awards
Program for 2005 and Contra Costa County wishes to participate in the program. The County will
nominate the following programs for award consideration:
• Contra Costa County Family Economic Security Partnership (Health Services
Department)
• Angel Tree Program (Employment and Human Services Department)
• Health Insurance Counseling and Advocacy Program (Employment and Human
Services Department)
• Volunteers in Probation (Probation Department)
In submitting these applications, the County agrees to the Program requirements and
responsibilities as set forth by NACo for entering into the awards program.
CONTINUED ON ATTACHMENT: ❑YES ❑NO SIGNATURE:
------_------------------------------------------------------------------------------------------------------------p- _-----_--22iaL
__-------- --------
✓RECOMMENDATION OF COUNTY ADMINISTRATOR RECOMMEND ON OF TEE
_Le!::�APPROVE OTHER
SIGNATURE(S):
ACTION OF BOAM IM11,11
S ~ APPROVE AS RECOMMENDED------------------ -- ------------- ---
OT ER--------------------
VOTE OF SUPERVISORS I HEREBY CERTIFY THAT THIS IS A TRUE
AND CORRECT COPY OF AN ACTION TAKEN
UNANIMOUS(ABSENT } AND ENTERED ON THE MINUTES OF THE
BOARD OF SUPERVISORS ON THE DATE
AYES: NOES: SHOWN.
ABSENT: ABSTAIN:
ATTESTED: JANUARY 18,2005
CONTACT: JULIE ENEA (925)335-1077 JOHN SWEETEN,CLERK OF THE
BOARD OF SUPERVISORS AND
COUNTY ADMINISTRATOR
CC: COUNTY ADMINISTRATOR
HEALTH SERVICES DEPARTMENT
EMPLOYMENT AND HUMAN SERVICES DEPARTMENT
PROBATION DEPARTMENT
BY ,DEPUTY
1
1 Acts of Caring Program Application Form
All applications must include the following information (use additional sheets as necessary). Separate applications
must be submitted for each eligible program.There is no limit to the number of entries per eligible applicant.
1.Signature of Chief Elected County Official (board chair/county executive):
Name of Chief Elect County Official: Gayle B. U i l kema
County: Contra Costa Title: Chair of the Board Phone: (925) 335-1046
Street Address: 651 Pine Street, 11th Floor
City,State,Zip: Martinez, CA 94553
2.Program Title: Contra Costa County Family Economic .1;e»ri tTPartnprshin Crpsp)
3.Program Type(choose one):
OCommunity Improvement ]Health/Social Services
OCriminal justice/Emergency Management OLibraries
OElderly Services OPrograms for Children&Youth
4.County Population: 995 2000 -_
S.Population Category(choose one):
One(500,000 and above) Two(100,000-500,000) Three(100,000 and below)
6.Contact Information:
Name: Mary Foran, FESP Chair Title: Associate Di rPr _or
Contra Costa County Health Srvc
Street Address: 20 Allen Street_--___
City,State,Zip: Martinez, CA 94553
Phone: (925) 370-5010 Fax: (925) 370-5098 E-mail:mf oran@hsd.co.contra-cos to.ca.us
7.Please address the following questions:
■ What is the nature of the program? Include a brief history with program inception date.Describe how the program
works and whom it benefits.
■ What are the basic statistics of the program? Number of volunteers per year•Number of paid staff working on the
program a Program budget• Dollar value of volunteer time•Other measurable outcomes(please describe)
■ What role do county leaders play in enhancing or facilitating the volunteer program?
■ How has the program had a significant,positive impact on your community? Include specific claims and evidence of
effectiveness.How would you characterize its legacy for the future of your community?
■ What makes the program innovative and unique? Why should the program be recognized as an"Act of Caring"?
■ Should the program be considered for the"Youth Service Award"?
■ How can other communities replicate the project? What obstacles might others encounter in replication?
Applications must be received at the following address on or before Friday January 21,2005.
NACo • Acts of Caring Awards*440 First St., NW 9 Washington, DC 20001
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National Association of Counties
2005 Acts of Caring Awards
Family Economic Security Partnership
it•...!`i+:'v;`'ti'.7,'."fir. y:,••y.
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Program Title: Family Economic Security Partnership
Year the Program was implemented: 2003
Program Contact: Mary Foran
Title: Associate Director
Agency: Health Services Department
County: Contra Costa County, California
Address: 20 Allen Street, Martinez, CA 94553
Phone: (925) 370-5010
E-Mail: mforan@hsd.co.contra-costa.ca..us
FAX: (925) 370-5098
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Contra Costa County
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Family Economic
Security Partnership (
The Family Economic Security Partnership (FESP) is a public, private and non-profit collabo-
ration designed to increase the income and build the assets of low-income families and individ-
uals in Contra Costa County. In response to Internal Revenue Service (IRS) reports that coun-
ty residents grossly under-claimed available tax credits, the Partnership was launched in
September 2003 and was created as a way to locally respond to a national movement to assist
people who are working but still unable to make ends meet. The Partnership is initially work-
ing to meet its goals by offering assistance in two forms:
1) Provide free tax preparation services with an emphasis on increasing the claiming of the
Earned Income Tax Credit (FITC) and other federal and state tax credits created to increase the
incomes of low income workers; and
2) Engage low income families and individuals in a gradual process of building financial assets
for the future.
Coordination and Collaboration:
The members of the Partnership include the founding sponsors—the United Way of the Bay
Area, the IRS, Contra Costa County Employment&Human Services, Contra Costa County
Health Services and First 5 Contra Costa—and public agencies and community organizations
such as AARP flax Aide, the Housing Authority of the County of Contra Costa, Greater
Richmond VITA Initiative, opportunities for Technology Information Careers, Community
Housing Development Corporation of North Richmond, several churches, Catholic Charities of
the East Bay, City of Richmond/RichmondWORKS, Lao Family Community Development and
others.
In addition to crucial funding from the United way, the East Bay Community Foundation and
the San Francisco Foundation, the Partnership organizations contributed the staff and in kind
resources needed to roll out the Partnership's initial campaign. Contra Costa County human
service departments (Employment &Human Services, Health Services and First 5) provided
core leadership and staff to ensure the project moved forward by coordinating volunteer
recruitment, arranging for volunteer training and providing support and guidance to the vari-
ous taxp reparation sites. Additionally, county employees formed the core of active volunteers,
comprising over 45% of the certified tax-preparers.
Objectives:
In September 2003, the Partnership launched a countywide campaign called, Earn It! Keep Itt.
Save It! Contra Costa to provide low-income individuals and families with free tax preparation
assistance. The campaign was designed to achieve the following specific objectives:
• Recruit and train 100 volunteers to provide free tax preparation services.
• Support the operation of 12 Volunteer Income Tax Preparation (VITA) sites across the county.
• Provide 500 people with financial education tips.
• Prepare 735 returns, resulting in approximately $1 million in tax refunds.
Implicit in these objectives were the expectations that the campaign would save low-income
families and individuals the cost of paid tax preparation and would reduce their use of refund
anticipation loans.
Results:
By the close of the 2004 tax season the following results were achieved:
* Over 150 volunteers worked in the VITA sites
* 13 VITA sites were operational
* 1,296 returns were prepared, providing families with $1,347,552 in federal refunds,
including$585,805 from the Earned Income Credit.
Additionally, the following asset development strategies were used depending on site logistics
and client flow: Money Trap video; scripts and talking points on tips for financial success for
volunteer taxpreparers to use when talking with tax filers; asset building newsletter and visual
materials available at the sites; and a bank coupon good for $5 check cashing fee at a local bank
or free check cashing if the client opened an account.
Resources Invested:
Approximately $32,000 in grant funding was expended during the 2004 campaign. Additionally,
the sponsors and participating agencies contributed an estimated $119,000 via the in-kind
value of staff time and other direct costs. Approximately 25 county staff contributed time in
kind to doing administrative duties, such as meeting facilitation and volunteer coordination
and management. These figures only include the investment made by local government agen-
cies and the United Way. They do not include the value of the time contributed by volunteers,
the staffs of IRS, FDIC, and the community organizations and churches that participated.
In the Bay Area, Contra Costa County is unique in its collaborative approach to meeting the
needs of low-income families through the Family Economic Security Partnership. By com-
ing together in this fashion we are able to take advantage of county leadership and in-kind
resources while adding the financial support and grassroots connection to the community
that is provided by partner organizations.
First-year experiences taught many valuable lessons, such as the need to start early with
planning and the solicitation of volunteers. Many of the lessons learned are being incorpo-
rated into the planning and execution of what we hope will be an even more successful sec-
ond year venture. Additionally, the Partnership is exploring how best to create the capacity
to sponsor financial education and asset building activities throughout the year.
We think other county jurisdictions across the country can engage in this type of collabora-
tion, especially when a compelling project, filled with positive potential, presents itself. It is
not always easy to remain inclusive and to stay connected with all the partners, however, hav-
ing all the partners working on a compelling project helps overcome the difficulties.
The VITA program and the strong support it receives from the IRS, has a long history with
many successes. In Contra Costa County we think we have found a way to enhance this suc-
cessful program through the efforts of our Family Economic Security Partnership, enabling
us to help more families and individuals than would otherwise have been possible.
While the Partnership's VITA project was clearly a community effort, it is important to recog-
nize the critical contribution made by county staff to that effort. For example: Of the 117
volunteer tax preparers last year, 50 work for Contra Costa County; one of the four volunteer
Tax Law Instructors works for the county; and of course there are the numerous county staff
that provided "behind the scenes" support, ensuring that the project ran smoothly.
It is the goal of County government and the people that work for it, to make local govern-
ment effective in providing services to the community. The support and involvement of
county staff in the Family Economic Security Partnership and its VITA project demonstrate
how committed we are to the community we serve.
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back up to $4,204. if married).
The locations of the FREE VITA
• You had no children in your
Even if you don't owe income tax, tax preparation sites are listed on
home in 2003, earned less than
you can get the FITC. $11)230 ($121230 if married andthe back. Call (800} 358-8832
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were between 25 and 64 years old, for more information.
• •
I I ee 1 1 1
A project of the Family Economic Security Partnership
GET FREE TAX HELP. GET MONEY BACK.
From January 31st until April 15th,Volunteer Income Status Maximum Possible
Tax Assistance (VITA)Centers across Contra Costa Earnings Cash Back
County will be providing free tax assistance and language
Single $11,230 $382
interpreters to help you file your taxes.
No children
When you go to a free tax assistance site,bring the Married $12,230 $382
following things with you: No children
• Social Security card or photocopy of it for each family Unmarried $29,666 $2l547
Child
member(or ITIN number for the working adult)
Married $309666 $2,547
• W-2 forms for all jobs 1 child
Unmarried $33,692 $47204
• All 1099 forms and other income forms 2+children
• Child Carerovider information Married $349692 $4,204
p 2+ children
For general information or translation services call (800) 358-8832.
Or visit the website: www.eamitkeepitsaveit.org
The VITA Centers are listed below.
Brentwood One Stop First Baptist Church Freedom Christian
929 2nd Street 224 Linda Vista Street Fellowship Ministries
Brentwood, CA 94513 Pittsburg,CA 94565 3750 San Pablo Dam Road
Hours: 9 am to 1 pm Hours: 10 am to 2 pm El Sobrante,CA 94803
Saturdays: 2/14, 2/287 3/137 Saturdays: 2/14, 2/287 3/13 Hours: Saturdays: 8 am to 11 am
3/27 &4/10 3/277 4/3 &4/10 Mondays: 4 pm to 7 pm
Feb. 7 to April 10
St.AnthonyA Concord One Stop
Catholic Church 1875 Willow Pass Road Mt.Zion Missionary
971 OHara Avenue Concord,CA 94520 Baptist Church
Oakley,CA 94561 Hours: Saturdays:9 am to 6 pm 235 Fifth Street
Hours: Call (510)637-2482 Feb. 1 to April 14 Richmond CA 94801
Hours:Saturdays: 10 am to 4 pm
OPTIC Housing Authority Jan.31 to April 10
3102 Delta Fair Boulevard 1805 Arnold Drive Call: (510) 236-1054
Antioch,CA 94509 Martinez,CA 94553
Hours: 9 am to 4:30 pm Hours: Thursdays: 6 pm to 9 pm Community Heritage
Saturdays: 1/31, 2/7,3/27 From Feb. 5 to April 8
Saturdays: 9 am to 1 Senior Housing
m
4/3 &4/10 y p 1555 Third Street
2/713/67 4/3 &4/10
North Richmond,CA 94801
Bay Point works Hours: Saturdays: 10 am to 4 pm
3105 Willow Pass Road San Pablo One Stop� an. 17 to April 10
2300 El Portal Drive Suite B J p
Bay Point,CA 94565 (Except Feb. 28 and Mar. 27:
Hours: Make appointment: San Pablo,CA 94806 12 to 4 pm) Call (510} 412-0580
(925) 427-8391 Hours: 6 pm to 9 pm
Open:Feb. 2 to April 14 Tuesdays,Wednesdays&Thursdays: Catholic Charities/
Drop-in"Super Saturday" Feb. 1 to April 14
21 am to 2 m English Action Center
2 ,9 p
I
Richmond%rks 2369 Barrett Avenue
330 25th Street Richmond,CA 94804
Richmond,CA 94804 Hours: Call (510) 234-5110
Hours: 10 am to 2 pm
Saturdays:Feb. 6 to April 10
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your taxes and could give you earned less than $29,666 {$30,666child under age 1?.
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)ack up to $4,204. if married).
The locations of the FREE VITA
• You had no children in your tax preparation sites are listed on
:ven if you don't owe income tax, p '
Y home �n 2003, earned less than
you can get the EITC. $11,230 ($12,230 if marred) and the back. Call (800) 358-883 2
were between 25 and 64Y ears old. for more information.
arn 1 ee
E.
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1:
t
A project of the Family Economic Security Partnership
t
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GET FREE TAX HELP. GET MONEY BACK.
From January 31st until April 15th,Volunteer Income Status Maximum Possible
Tax Assistance (VITA)Centers across Contra Costa Earnings Cash Back
County will be providing free tax assistance and language
interpreters to help you file your taxes. Single $11,230 $382
No children
When you go to a free tax assistance site,bring the Married $125230 $382
following things with you: No children
• Social Security card or photocopy of it for each family Unmarried $2906 $29547
Child
member(or ITIN number for the working adult)
Married $30,666 $2,547
• W-2 forms for all jobs 1 child
• All 1099 forms and other income forms Unmarried $33,692 $4,2042+children
• Child Care provider information Married $34,692 .$4,204
2+ children
For general information or translation services call (800) 358-8832.
Or visit the website: www.eamitkeepitsaveit.org
The VITA Centers are listed below.
Brentwood One Stop FirstBaptist Church Freedom Christian
929 2nd Street 224 Linda Vista Street Fellowship Ministries
Brentwood,CA 94513 Pittsburg,CA 94565 3750 San Pablo Dam Road
Hours: 9 am to 1 pm Hours: 10 am to 2 pm El Sobrante,CA 94803
Saturdays: 2/14, 2/28,3/13, Saturdays: 2/14, 2/28,3/13
Hours: Saturdays: 8 am to 11 am
3/27 &4/10 3/27, 4/3 &4/10 Mondays: 4P
m to 7 m
P
Feb. 7 to April 10
St.AnthonyA Concord One Stop
Catholic Church 1875 Willow Pass Road Mt.Zion Missionary
971 OHara v Concord CA 945 20
7 Avenue � Baptist Church
Oakley,CA 94561 Hours: Saturdays: 9 am to 6 pm 235 Fifth Street
Hours: Call(510) 637-2482 Feb. 1 to April 14 Richmond CA 94 801
OPTIC Housing Authority
Hours:Saturdays: 10 am to 4 pm
P
ril 10
3102 Delta Fair Boulevard 1805 Arnoldan.31 to April
Drive Call: (510) 236-1054
Antioch,CA 94509 Martinez,CA 94553
Hours: 9 am to 4:30 pm Hours: Thursdays: 6 pm to 9 pm Community Heritage
From Feb.5 to April 8
Saturdays: 1/31, 2/7,3/27 P Senior Housing
4/3 &4/10 Saturdays: 9 am to 1 pm
2/7,3/6,4/3 &4/10 1555 Third Street
Bay Point works
North Richmond,CA 94801
San Pablo One Stop 3105 Willow Pass Road p Hours. Saturdays. 10 am to 4 pmJan. 17 to April 10
2300 El Portal Drive,Suite B P
Bay Point,CA 94565 t Feb. 28 and Mar. 27:
Hours: Make appointment: San Pablo,CA 94806 (Except
925 427-8391 Hours: 6 m to 9 m 12 to 4 pm) Call (510) 412-0580
( ) P P
Open: Feb. 2 to April 14 Tuesdays,Wednesdays&Thursdays:
Feb. 1 to April 14 Catholic Charities/
Drop-in"Super Saturday" p
2/21, 9 am to 2 pm English Action Center
RichmondMbrks 2369 Barrett Avenue
330 25th Street Richmond,CA 94804
Richmond,CA 94804 Hours: Call (510) 234-5110
Hours: 10 am to 2 pm
Saturdays:Feb. 6 to April 10
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RECIBA AYUDA GRATUITA EN LLENAR SU DECLARACION DE IMPUESTOS.
RECIBA DINERO DE VUELTA.
A partir del 31 de enero hasta el 15 de abril,VITA,siglas en ingles para Estado 'Ganancia Devolucion Posible
Centro de Voluntarios que Ayudan a llenar la Declaracibn de Impuestos, Maxima de Dinero en Efectivo
alrededor del Condado de Contra Costa,proveeran asistencia gratuita e
int6rpretes,para ayudarle a presentar su declaracion de impuestos. Soltero $11,230 $382
Sin hijos
Cuando vaya a recibir ayuda en su declaracion de impuestos, Casado $12,230 $382
lleve consigo los siguientes documentos:
Sin hijos
• Su tarjeta del Seguro Social o fotocopia del mismo para cada No Casado $29,666 $29547
miembro de la familia(o numero de Identificacibn de la Renta Interna, 1 hijo
correspondiente al empleado adulto)
Casado $30,666 $2,547
• Formas W-2 de todos los empleos 1 hijo
• Todas las formas 1099 y otros formularios de declaracion de impuestos No Casado $33,692 $4,204
2+hijos
• Informacion sobre el proveedor de cuidado de ninos Casado $34,692 $49204
2+hijos
Para informacion general o servicios de traduccion llame al (800) 358-8832
i O visite el sitio web: www.eamitkeepitsaveit.org
Los Centros de VITA estan indicados a continuacion.
Brentwood One Stop First Baptist Church Freedom Christian
! 929 2nd Street 224 Linda Vista Street Fellowship Ministries
Brentwood,CA 94513 Pittsburg,CA 94565 3750 San Pablo Dam Road
Horan: De 9 am a 1 pm Horas: De 10 am a 2 pm EI Sobrante,CA 94803
3/27 y 4/10 3/27, 4/3 y 4110
Sdbados: 2/14,2/289 3/13, Sdbados: 2/14, 2/28,3/13 Horas: Saturdays: 8 am a 11 am
Lunes: De 4 pm a 7 pm
St.Anthony's Concord One Stop Feb. 7 hasty April 10
Catholic Church 1875 Willow Pass Road Mt. Zion Missionary
971 OHara Avenue Concord,CA 94520 Baptist Church
Oakley,CA 94561 Horas: Sdbados:De 9 am a 6 pm 235 Fifth Street
Horas: Llame(510)637-2482 Feb. 1 a April 14
Richmond,CA 94801
OPTIC Housing Authority Horas: Sdbados:De 10 am a 4 pm
t
Jan. 31 hasty April 10
3102 Delta Fair Boulevard 1805 Arnold Drive Llame: (510)236-1054
Antioch,CA 94509 Martinez,CA 94553
Horas: De 9 am a 4:30 pm Horas: Jueves: 6 pm a 9 pm Community e
Herita
Desde Feb.5 hasty April g
Sdbados: 1/31,217, 3/27 p Senior Housing
413 4/10 Sdbados: De 9 am a 1 pm
y 1555 Third Street
2/7,3/6,4/3 y 4/10
North Richmond,CA 94801
Bay Point Works m 4 10 Dam a
d
Sabaos: e
3105 Willow Pass Road San Pablo One Stop Horas: p
Bay Point,CA 94565 2300 El Portal Drive,Suite B Enero 17 a April 10(Excepto Feb. 28 y Mar. 27:
Horas: Haga una Cita: San Pablo, CA 94806
25 427- Horas: De 6 m a 9 m 12 a 4 pm)Llame {510)412-0580
(9 ) 8391 P P
Abierto:Feb.2 hasta April 14 Martes,Miercoles y Jueves: . .
� i �� � �� Feb. 1 hasty April 14 Catholic Charities/
S Cita Super Sabado P
2/21,De 9 am a 2 pm English Action Center
Richmondw
• orks 2369 Barrett Avenue
-
330 25th Street Richmond,CA 94804
Richmond,CA 94804 Horas: Llame(510)234-5110
C
Horas:De 10 am a 2 pm
Sdbados:Feb. 6 hasta April 10
Acts of Caring Progra� Appl ication Forte
All applications must include the following information (use additional sheets as necessary). Separate applications
must be submitted for each eligible program. There is no limit to the number of entries per eligible applicant.
I.Signature of Chief Elected County Official(board chair/county executive):
Name of Chief Elect County Official.- -Gayle B. Uilkema
County. Contra Costa Title: Chair of the Board Phone: .- - (925) 335-1046
Street Address: 651 Pine Street, 11th Floor
City,,State,Zip: Martinez, CA 94553
2.Program Title.- Health Insurance Counseling and Advocacy Program (HICAP)
3.Program Type(choose one):
Mommunity Improvement OHealth/Social Services
OCriminal Justice/Emergency Management OLibraries
IDElderly Services OPrograms for Children&Youth
4.County Population: 9483816
S.Population Category(choose one):
C?ne(500,000 and above) Two(100,000-500*000) Three(100,000 and below)
6.Contact Information:
Name: IRMnis Lyon Title: HICAP Manager
Street Address: 2530 Arnold Drive, Suite 300
City,State,Zip.- Martinez, CA 94553
Phone: -(510) 374-7433 Fax: (925) 335-8717 E-mail: Ilyon@ehsd.cccounty.US
7.Please address the following questions:
• What is the nature of the program?Include a brief history with program inception date.Describe how the program
works and whom it benefits.
• What are the basic statistics of the program? Number of volunteers per yeare Number of paid staff working on the
program 9 Program budget e Dollar value of volunteer time 9 Other measurable outcomes(please describe)
• What role do county leaders play in enhancing or facilitating the volunteer program?
• How has the program had a significant positive impact on your community.?Include specific claims and evidence of
effectiveness.How would you characterize its legacy for the future of your community?
• What makes the program innovative and unique? Why should the program be recognized as an"Act of Caring
• Should the program be considered for the"Youth Service Award"?
• How can other communities replicate the project? What obstacles might others encounter in replication?
Applications must be received at the following address on or before Friday January 21,,2005.
NACo*Acts of Caring Awards *440 First St.,, NW*Washington, DC 20001
NACo
2005 Acts of Caring Awards
Health Insurance Counseling
and Advocacy Program
(HICAP)
Employment & Human Services Department
Contra Costa County, California
4 ME,,,
January 2005
NACo
2005 Acts of Caring Awards
Health Insurance Counseling and Advocacy Program (HICAP)
Employment & Human Services Department
Contra Costa County, California
What is the "The day that Igor an appoin&nent to talk to you
nature was one of the best days ofmylife. Ifeltas though Ihad
of the
program? hits brick wall..."
"Out of desperation we calledyour agency for
help....There are no words that can express our feeling ofreliefand appreciation for all the work
that HICAP did for vs."
The Health Insurance Counseling and Advocacy Program (HICAP) of Contra Costa County
received these words of appreciation from clients for successfully appealing an HMO's denial of
payment of$49,000 for a hospital stay,for geeing a company to reinstate health insurance for a
retired employee with Alzheimer's,and for getting Medicare to pay for two denied ambulance
bills. Since its inception in 1983,HICAP Volunteer Counselors have been dedicated to seeing
that seniors and the disabled receive access to health care. HICAP volunteers provide free
individual consultation to Medicare beneficiaries. The volunteer health insurance counselors help
seniors with the following concerns:
■ Understanding Medicare
■ Choosing insurance to supplement Medicare
■ Appealing denials of health care and payment for care
■ Deciding whether to purchase long-term care insurance
■ Preventing insurance fraud and abuse
The program benefits seniors and younger,disabled Medicare beneficiaries who are denied
care or are confused by complex regulations and changing policies. HICAP clients are given
information to make wise choices in obtaining medical care and prescription drugs. Counselors
meet with clients in 20 locations throughout the county and travel to the homes of clients who are
disabled. Translation services are available without charge.
What are the In the past year,twenty-six HICAP Counselors
basic statistics
provided individual assistance to 2,454 people. In
of the
program
addition HICAP offered sixty-six educational
presentations attended by a total of 2,218 county residents. Counselors documented financial
savings totaling$231,961 for clients due to HICAP's efforts in recovering payment for medical
claims and in the cancellation of duplicative insurance policies. HICAP counselors provided
2,622 hours of volunteer service. At a value of$20 per hour,this professional level of service is
worth$54,440.
Two full-time staff and one half-time staff'are paid by the county to provide the training,
supervision and recognition of the volunteers, to handle complex, difficult cases, and to manage
program administration. HICAP staff reviews every case and meets with the volunteers monthly.
The total budget for the HICAPprogram for the past fiscal year was $184,037. Additional in-kind
support came from counseling site locations that provided room use and scheduled counseling
appointments.
i
� What role do The county administration supports the HICAP
� county leaders
play in volunteers by providing direction and encouragement
enhancing
� or facilitating The county sponsors several recognition events each year
� the volunteer to honor the volunteers with special awards. HICAP has received the
program?
"Contra Costa County Government
� Volunteer Program of the Year" award and was honored at a special reception by the Chair of the
� Board of Supervisors.
County leaders provide opportunities for HICAP to work with other county organizations
� to address changes in the health care system to benefit seniors as well as for HICAP staff and
� volunteers to receive training to update their knowledge. For example, HICAP worked with the
� County Advisory Council on Aging to address the overcharging of Medi-Cal beneficiaries for the
� cost of prescription drugs. Recently,the County Training Unit assisted HICAP staff in presenting
� a seminar on"The New Medicare Law." Seventy-four providers of aging services attended the
I training.
How has the HICAP is responsible for seniors receiving
� program had a
� significant, °. physical therapy that was threatened with termination,
' positive impact for seniors being able to remain in a hospital when faced
on your
� community.t with premature release,for seniors getting access to free
� prescription drugs that they couldn't otherwise afford, and for seniors getting their HMO to pay for
� emergency out-of-area care that had been denied. These are a few examples of the impact of the
volunteers.
When a Medicare HMO decided in the fall of 2001 to terminate services to ten thousand
seniors in Contra.Costa County, HICAP responded with a major educational campaign to notify
residents of their rights and choices for continued health care. During the three-month crisis,
HICAP received 3,445 related calls for assistance. HICAP gave presentations to 3,500 people,
which is one-third of those affected.
HICAP counselors also prevent insurance fraud. In Contra Costa County, counselors
found seven clients who were victims of financial abuse totaling more than $40,000 by one
insurance agent The agent sold duplicate and nonexistent policies and overcharged for premiums.
What makes the i
HICAP is innovative and unique because t uses
program
innovative and the collective skills and creativity of the volunteers and
unique?? Wh
q y
h ulc� the t. staff to respond to the needs presented by the
so
ro ram by
P g
ty. For example, one volunteer found that the special rights
recognized as an communi
"Act of Caring?" of the Medicareo ulation with end-stage-renal-disease are complex.
P P � P
She researched the options for this special population and prepared a consumer handout on her
findings. Another volunteer developed a comparison chart of the premiums charged by
companies offering Medicare Supplemental Insurance in Contra Costa County. She found vast
differences in the prices charged by companies for the same products and wanted consumers to
have this information.
The volunteers are tireless in getting Medicare beneficiaries the health care they deserve
and to which they are entitled. Many spend hours negotiating with HMO service representatives
and case managers and the staff of medical offices to obtain needed care. The counselors also
write many letters for clients to appeal denials of payment for such things as wheelchairs or
ambulance trips.
a
Contra Costa HICAP attributes the longevity of the commitments made by its volunteers to
its use of counselors in all aspects of service. In addition to the traditional counseling role,the
volunteers are utilized as community educators, as mentors for new counselors, as trainers at the
monthly training updates, as reviewers of client cases, as research assistants, as representatives at
community organizations,and as specialists in various areas of health insurance regulations.
Volunteers are expected to function as professionals.
Our Congresswoman, Ellen Tauscher,wrote to the volunteers, "I know that you have seen
firsthand the difficulties that one can encounter when faced with illness. HICAP has been a
fabulous resource for so many people struggling to make sense of their health care options. I
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has had a significant impact on the lives of man
know that HICAP grafi p y seniors and their families. It is
with great confidence that my office has referred many constituents to the HICAP Program for
s
assistance."
is
How can other Contra Costa HICAP is happy to provide
communities
information to other communities. HICAP staff has
replicate the
project? What -F presented the model it developed for the utilization of
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obstacles might t
others encounter volunteer skins at state conferences. Staff recently I'
in replication?
described the workshops it developed for facilitating access to r
Medicare's $600 prescription drug credit at the California Association
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of Area Agencies on Aging Conference. Contra Costa HICAP has a unique,interactive tracing
ro for new counselors,which has been replicated with success.
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1 Acts of Caring Program Application Form
All applications must include the following information (use additional sheets as necessary). Separate applications
must be submitted for each eligible program.There is no limit to the number of entries per eligible applicant.
1.Signature of Chief Elected County Official(board chair/county executive):
Name of Chief Elect County Official: Gayle B. U i l kema
County: Contra Costa Tide: Chair of the Board Phone: (925) 335-1046
Street Address: 651 Pine Street, 11th Floor
City,State,Zip: Martinez, CA 94553
2.Program Title: Angel Tree Program
3.Program Type(choose one):
OCommunity Improvement OHealth/Social Services
OCriminal justice/Emergency Management OLibraries
OElderly Services MPrograms for Children&Youth
4.County Population: 995,000 (1/1/2003)
S.Population Category(choose one):
One(500,000 and above) Two(1009000-5009000) Three(100,000 and below)
6.Contact Information:
Name: Kenneth Snyder Title: ni S t-ri r t Mans QPr
Street Address: 30 Muir Road
City,State,Zip: Martinez, CA 94553
Phone: (925) 335-2193 l=ax: (925) 335-2199 E-mail: ksn der@ehsd.cccount .us
7.Please address the following questions:
■ What is the nature of the program,Include a brief history with program inception date.Describe how the program
works and whom it benefits.
■ What are the basic statistics of the program? Number of volunteers per year• Number of paid staff working on the
program 9 Program budget* Dollar value of volunteer time*Other measurable outcomes(please describe)
■ What role do county leaders play in enhancing or facilitating the volunteer program
■ How has the program had a significant,positive impact on your community?Include specific claims and evidence of
effectiveness.How would you characterize its legacy for the future of your community?
■ What makes the program innovative and unique? Why should the program be recognized as an"'Act of Caring".)
■ Should the program be considered for the"Youth Service Award"?
■ How can other communities replicate the project? What obstacles might others encounter in replication?
Applications must be received at the following address on or before Friday January 21,2005.
NACo • Acts of Caring Awards •440 First St., NW•Washington, DC 20001
NACo
Acts of Caring
2005
Angel Program
I
Employment & Human Services Department
Contra Costa County, California
eM1y ti.
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January 2005
NACo
Acts of Caring
2005
Angel 'T'ree Program
Employment & Human Services Department
Contra Costa County, California
Program Overview: The:;: The Angel Tree Program has been serving needy
children In Contra.Costa County every year since
1997. The program is designed to provide gifts to
at risk.,disadvantaged, and impoverished children
during the December holiday period.These
children are served by the county's Employment&
Human Services Department's (EHSD) Children and Family Services Bureau. (CFS) The
children are predominately in out-of-home placement. (Foster Care) The program is
county wide.
Angel Tree is managed by'"volunteers and Emergency Services Team.in Action"
(VESTIA) VESTIA is a non-profit 501c3 corporation established in 1986 that operates in
partnership With EHSD. The program utilizes EHSD and VESTIA employees, plus
business and individual volunteer and donor partners from the community. Some of our
Angel Tree volunteer/donor community partners are Blackhawk Realty,West County
Curves, Grace Episcopal Church,Alain Pinel Realty, and The Williams Company.
Program Logistics: .'w 1. VESTIA sends"Angel Tree" tags to EHSD's
children's Social Workers.The social workers
receive one tag for each child they have within
their caseload.
2. The Social Workers then ask each child to list
gift Wishes.After the tags are filled in they are returned to VESTIA.
3. VESTIA distributes the completed tags to our volunteer/donor partners.
4. The volunteer/donors shop for and wrap the,guts, and deliver them to a central
distribution center.The gifts are donated to VESTIA,
5. Tagged With the appropriate Angel'tree name,the gifts are sent to the appropriate
Social Worker in each CFS district office,Who deliver the gifts.
•
ti s tic s for Angel l �— Value of Volunteer hours and gifts
Sta
Tree 2004:
* 2,020 Volunteer Hours,valued at$40,780
�_
* Donated Angel Tree Gifts: $127,170
Number of Volunteers: 979
* Number of Paid Staff.- 16
Number of donated gifts: 2,826
Number of children served: 2,826
Community Impact: .:.r.::
Without this program, 2,826 children would have
received little or nothing over the December
Holidays. Receiving these gifts,besides being a
j = joyful experience,lets these kids know that they are
valued.
This is a life-enhancing experience that helps the children build trust and self-esteem.The
legacy for the future of the community is that this trust and self-esteem in turn improves the
probability that these children will develop into productive, self-sufficient citizens.
Additionally,the program.provides a conduit to focus the desire, energy, and resources of
local citizens and businesses to make a positive difference in their community
Angel Tree: VESTIA is in a public-private relationship with
An innovative �:n.. EHSD. Staff time,office space. and equipment
and unique �' is donated to us by Contra Costa County
"Act of sarin ��,;M` EHSD. Consequently,nearly all the money
} .. donated to VESTIA goes to meet the needs of
our clients.
• Given that VESTIA is a 501c3 non-profit,we have the advantage of offering to our
donors the benefit of making a tax-deductible contribution that can still directly benefit
Contra Costa County EHSD clients.
• VESTIA's afff iation with Contra Costa.EHSD means that our donors,whether
individual, corporate, or with a foundation,have complete confidence that we are in
deed serving truly disadvantaged clients.
Replication of the : . , s"`` This program can be replicated in any community.
''' Many citizens,businesses, and community groups
Angel Tree in
other communities:
aspire to aid their less fortunate neighbors.This
impulse is especially strong during the December
holiday period.An"Angel Tree"type program
would focus the energy and resources of local
citizens,businesses,and community groups by offering volunteer work and a conduit for
donations.
113DActs of a
rin Program Application Form
All applications must include the following information (use additional sheets as necessary). Separate applications
must be submitted for each eligible program. There is no limit to the number of entries per eligible applicant.
1.Signature of Chief Elected County Official (board chair/county executive):
Name of Chief Elect County Official: Ga Y le B. Uilkema
)
County: Contra Costa Title: Chair of the Board Phone: (925 335-1046
Street Address, 651 Pine Street,, 11th Floor
City,State,Zip: Martinez, CA 94553
2.Program Title: VrAi3riteers in Probati-cm Contra Costa Cg=tv. Probation
3.Program Type (choose one):
OCommunity Improvement OHealth'/Social Services
IfCriminal justice/Emergency Management [Libraries
0Elderly Services [Programs for Children &Youth
e
4.County Population: A
pDroximate,ly 1 million.
S.Population Category (choose one):
One (500,000 and above) Two (100,000-500,000) Three (100,000 and below)
6.Contact Information:
Peggy Rochelle Volunteer Coordinator
Name: Title:
50 Douglas Drive, Suite 201
StreetAddress:
City,State,Zip: Martinez, CA 94553
Phone: - 925-313-4187 Fax: 925-313-4178 E-mail: Peggy chelle@Pr0bcccount,.v,us
7.Please address the following questions:
• What is the nature of the program?Include a brief history with program inception date.Describe how the program
works and whom it benefits.
• What are the basic statistics of the program.? Number of volunteers per year* Number of paid staff working on the
program a Program budget a Dollar value of volunteer time 11 Other measurable outcomes (please describe)
• What role do county leaders play in enhancing or facilitating the volunteer program?
• How has the program had a significant,positive impact on your community? Include specific claims and evidence of
effectiveness.How would you characterize its legacy for the future of your community?
• What makes the program innovative and unique? Why should the program be recognized as an"Act of Caring"!
• Should the program be considered for the"Youth Service Award"?
• How can other communities replicate the project? What obstacles might others encounter in replication?
Applications must be received at the following address on or before Friday January 21, 2005.
NACoe Acts of Caring Awards * 440 First St., NW 9 Washington, DC 20001
VOLUNTEERS IN PROBATION
CONTRA COSTA COUNTY PROBATION DEPARTMENT
2005 NACO Acts Of Caring Awards
Volunteers in Probation (VIP) was established by the Contra Costa.County Probation
Department under the SafeFutures grant in 1997. In October of 2001,when the
SafeFutures grant ended,the Volunteers In Probation Program continued through
funding under the Juvenile Justice Crime Prevention Act(JJCPA)grant. Due to funding
adjustments,the program's funding was modified and funding is now under Contra Costa
County's Probation General fund. This funding provides partial funding for one
Probation Officer who coordinates the program. The goal of the program since its
inception has been to fortify and supplement the efforts of juvenile supervision services
procured by the Probation Department,by providing a wide range of volunteer programs
to serve our youth. These include,a one to one mentoring program, Technology of Teens
in Transition,tutoring, The Garden Club, The Body Shop, and other volunteer projects.
Currently our one to one mentoring program has 23 Adult Mentors who are working with
youth at risk who are on Probation. These mentors are matched with a youth who are
placed in one of our residential treatment facilities, Orin Allen Youth Rehabilitation
Facility,the Summit Boys Center, or the Chris Adams Girls Center. The mentors become
involved in the youth's treatment plan by providing individual attention,tutoring, and
taking the youth on outings. This mentoring relationship continues once the child is
returned home, where the youth will further benefit from the support of the caring
volunteer. This mentoring bond has often lasted for many years,one ofour
mentor/mentee matches have been together since the beginning of the program, 7 years.
The young man has successfully transitioned out of the criminal justice system and is
now leading a productive life. Mentors believe in the youth they serve and offer an
alternative to the youth's criminal lifestyle. On their very first outing., one of our other
matches,walked around the U.C. Berkeley campus. The mentor told the young lady that
she would be able to go to this school one day. After hard work and support from her
mentor,this young woman is now a junior at UC Berkeley.
Besides the one to one mentoring program, Volunteers In Probation also has many other
programs in which volunteers work with youth at risk. One of these is the collaborated
effort with the County Library System bringing library resources and library skills to
youth in custody. Technology for Teens In Transition, also known as T-3, matches
Internet Mentors with residents housed in one of our four intuitional settings where the
volunteer meets weekly with wards expanding their computer skills. Specifically,
volunteers give youth the opportunity to go online and seek information through
approved web sites.
Volunteers In Probation also matches adult tutors with the youth at one of our four
juvenile institutions. These volunteers work closely with the institutional school staff
tutoring one or more wards in the areas in which they are deficient or prepping them for
the GED exams.
For over 6 years, our volunteers have helped publish a newsletter by and for youth in
custody. This bi-monthly publication, "The words From the Inside"(for residents of
Juvenile Hall and the Chris Adams Girls Center) consists of original essays, stories,
interviews,drawings,poems,raps, and inspirational messages submitted by youth in
custody.
One of our programs at the Orin Allen Youth Rehabilitation Facility is made up of
Volunteers who are members of the Discovery Bay Garden Club. They work with the
streetwise residents in growing their own vegetable garden and landscaping to
beautifying the facility. This group has also spearheaded fundraising events to fund
special projects, like an irrigation system.
One of our volunteers worked with the director of the Chris Adams Girls Center and has
developed a program called the"Body Shop". She works with several girls once a week
for 90 minutes,teaching relaxation, yoga,breath work, and massage. The girls and staff
love the Body Shop program and as it has been such a success, she is now working with
the young men at the Summit Center, a residential program for boys.
The Volunteers In Probation program also clears and trains the Volunteers for the Animal
Rescue Foundation, ARF, who work daily with the residents of the Chris Adams Girls
Center and the Summit Boys Center. These volunteers work with rescued dogs and cats
teaching the youth how to train and care for the animals which will make these animals
t
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ready for adoption. At the Chris Adams Girls center, ARF has built a kennels where the
girls care for rescued.cats full time.
Volunteers and volunteer interns assist Probation Officers in the Juvenile units allowing
the Probation Officers more opportunity to work with the wards on their caseload. Many
volunteers and interns are exploring the world of probation, in order to assess whether it
is a viable career path for them. Several volunteers have developed a.passion for helping
our at risk youth and have obtain permanent positions within the department.
Volunteers In Probation has approximately 96 volunteers working with the Contra Costa
County Probation Department to serve the needs of our youth. During the last fiscal year
the volunteers have given over 5000 hours. Probation Staff has continually been sensitive
to the needs of the volunteers and makes efforts to utilize volunteer skills. Measuring the
benefits of this program is difficult, but when you talk to the young lady who is now in
college due to her mentor's encouragement or a 16-year-old boy who can finally read
because of a dedicated tutor,this program is invaluable.