The URL can be used to link to this page

Home My WebLink AboutMINUTES - 12202005 - C76 TO: BOARD OF SU PERV I SO RS :�`�✓.. �-='�",. ................ FROM: Tom Whittington K; . ;;Wholi V, CIO,Department of Information Technology �%•• •�° �'rA�couri't'� c3' DATA December 13,2005 Telecommunications Engineering Services Specific Request(s)or Recommendations(s)&Background&.Lstification I. RECOMMENDED ACTION* Approve and authorize the Chief Information Officer of Department of Information Technology(DoIT)or his designee to execute on behalf of the County an agreement with Greg Peterson to provide services in the amount of$110,000 effective January 1,2006 through December 31,2006. II. FINANCIAL IMPACT: Funding for this project is included in DoIT's Telecommunications budget and costs are recovered through charges to County Departments who use Telecommunications Services. III. REASON FOR RECOMMENDATION AND BACKGROUND: There are currently 40 Harris telephone switches installed at various locations throughout the County and for the most part (60%)of these switches operate independently. This lack of networking does not allow the County to take advantage of the technology the telephone industry has to offer such as,call accounting,abuse monitoring, Least Cost Routing where calls made through our switches are routed to save money by decreasing the need for telephone lines,equipment failures notification,and 911 call tracking.. These and other options are available to the County,but first the County has to update it's telephone system by networking all the switches,installing the monitoring software and hardware and then do the specialized programming that will enable the County to take advantage of options like: - A Countywide Call Accounting System - E911 (Database for the locations of all County numbers) - Digital quality teleconferencing options - Voice over IP(VOIP) - More cost effective call routing (Least Call Routing) - 5 Digit Dialing - Caller ID(off and on the County Network) - Centralized Enterprise Automated Call Distribution(ACD)system At this point we feel this cost will be recovered by the efficiencies that will be available to the County. Our vendor Teltronics could perform the upgrading of the telephone system by using subcontractors,but we have decided to use the services of an individual who is very familiar with the County's equipment through his years of servicing the County's equipment as a result of previous employment with Teltronics. We feel he is the best-qualified person to assist the County with this effort and at a cost lower than with Teltronics subcontractors. CONTINUED ON ATTACHMENT: YES SIGNATURE-5�-- ,, Recommendation of County Administrator Recommendation of Board Committee Approve Other Sqnature(,$): Action of Board on: � o`'��Q Approved as Recommended. Other 10VOTE OF SU Pfft1/190 RS i H CERTIFY THAT THIS ISA TRUE AND CORRECT CO PY O F AN ACTION TAKEN Unanimous(Absent/' � AND ENTBREDON THEMINUTESOFTHE Ayes _ Noes: _ BOARD OFSUPERVISORSON DATESHOWN. Absent:_ Abstain:_ Attested: Z 0 cc: (2)Department of Information Technology bhn %veeten, Clerk of the Boar of of SLpervisorsand County Administrator By: &,., D 8'U TY M382(10/88) 1 � i TO: BOARD OF SU Pum1/I 90 RS �-=--- FROM: Tom Whittington o: .^:.,;a�. CIO,Department of Information Technology •. co DATA December 13,2005 SU BrF.�T: Telecommunications Engineering Services Specific Request(s)or Recommendations(s)8 Background&.Lstification I. RECOMMENDED ACTION: Approve and authorize the Chief Information Officer of Department of Information Technology(DoIT)or his designee to execute on behalf of the County an agreement with Greg Peterson to provide services in the amount of$110,000 effective January 1,2006 through December 31,2006. II. FINANCIAL IMPACT: Funding for this project is included in DoIT's Telecommunications budget and costs are recovered through charges to County Departments who use Telecommunications Services. III. REASON FOR RECOMMENDATION AND BACKGROUND: There are currently 40 Harris telephone switches installed at various locations throughout the County and for the most part (60%)of these switches operate independently. This lack of networking does not allow the County to take advantage of the technology the telephone industry has to offer such as,call accounting,abuse monitoring, Least Cost Routing where calls made through our switches are routed to save money by decreasing the need for telephone lines,equipment failures notification,and 911 call tracking.. These and other options are available to the County,but first the County has to update it's telephone system by networking all the switches,installing the monitoring software and hardware and then do the specialized programming that will enable the County to take advantage of options like: - A Countywide Call Accounting System - E911 (Database for the locations of all County numbers) - Digital quality teleconferencing options - Voice over IP(VOIP) - More cost effective call routing (Least Call Routing) - 5 Digit Dialing - Caller ID(off and on the County Network) - Centralized Enterprise Automated Call Distribution(ACD)system At this point we feel this cost will be recovered by the efficiencies that will be available to the County. Our vendor Teltronics could perform the upgrading of the telephone system by using subcontractors,but we have decided to use the services of an individual who is very familiar with the County's equipment through his years of servicing the County's equipment as a result of previous employment with Teltronics. We feel he is the best-qualified person to assist the County with this effort and at a cost lower than with Teltronics subcontractors. CONIINUED ON AYES SGNATURE-5�Z ;&r4 i00000�_Recommendation of County Administrator Recommendation of Board Committee ✓Approve Other Sgnaturg(s):q:., ,, Action of BoCdcon: PP A roved as Recommended Other VOTE O F SU PERVI SO RS IH EB Y_ CERTIFY THAT THIS ISA T AND CO RECT CO PY O F AN ACTION TAKEN Unanimous(Absent ) AND EN IBRED ON THEMINU OFTHE Ayes _ Noes _ BOARD OFSUPERVISORSON D Absent:_ Abstai n: Attested: cc: (2)Department of Information Technology .bhn 96veeten, Clerk of the Board of of ervisorsand County Administrator By:7z; 6�00 D 8'U TY M382(10/88)