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Home My WebLink AboutMINUTES - 10072003 - SD9 TO: BOARD OF SUPERVISORSContra FROM: Mark DeSaulnier, district IV •,' ' ' '� Cost-a GATE: September 22, 2003 srCounty SUBJECT: 2-1-1 Service Provision SPECIFIC REQUEST(S)OR RECOMMENDATION(S)&BACKGROUND AND JUSTIFICATION RECOMMENDATION(S): ENDORSE the Contra Costa Crisis Center as the 2-1-1 Service Provider for Contra Costa County and AUTHORIZE the Chairman of the Board of Supervisors to sign the "Endorsement of Applicant as 2-1-1 Service Provider". FISCAL. IMPACT: None BACKGRQUNt31REAS0N(S} FOR RECOMMENDATION(S). In 2000, the Federal Communications Commission designated 211 as the universal number for health and social services. The aftermath of the September 11, 2001 terrorist attacks revealed how the 24-hour line can help effectively handle a crisis. At the time of the terrorist attacks, calls to service organizations skyrocketed. In February 2003 the California Public Utilities Commission (CPUC) approved 211 dialing in California. The CPUC is accepting applications from agencies to be designated the 211 provider in their area (only one 211 provider per county is permitted). On September 11, 2003--the two-year anniversary of 9111—the Contra Costa Crisis Center submitted the third application in the state to provide 211 services. No other agency in Contra Costa County has indicated a desire to provide these services. The Crisis Center meets all of the requirements to be designated as the service provider. The Contra Costa Crisis Center has received eighteen endorsements from various agencies who provide information and referral services to the community (see attachment). A one page 211 Fact Sheet (attached) provides information about the services proposed to be provided by the Contra Costa Crisis Center. CONTINUED ON ATTACHMENT: YES SIGNAT E: _----------------------------____•__-----__---___.,..__--_------____-"-----•----__-------------------------- -------------- RECOMMENDATION OF COUNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITTEE APPROVE OTHER SIGNATURE(S): ACTION OF BOARD ON 7,7, 2003 APPROVE AS RECOMMENDED X OTHER VOTE OF SUPERVISORS €HEREBY CERTIFY THAT THIS IS A TRUE AND CORRECT COPY OF AN ACTION TAKEN �X - UNANIMOUS(ABSENT_N 0 N E ? AND ENTERED ON THE MINUTES OF THE BOARD OF SUPERVISORS ON THE DATE SHOWN. AYES: NOES: ABSENT: ABSTAIN: ATTESTED OCTOMR 7., M CONTACT: Dorothy Sansoe JOHN SWEETEN,CLERK OF THE 335-1009 BOARD OF SUPERVISORS AND COUNTY ADMINISTRATOR CC: Dorothy Sansoe fly:z�y i'(.t r BY`- r �->.��.,> ,DEPUTY Endorsement of Applicant as 2-1-1 Service Provider Note to Endorser. 2-1-1 is a unique social utility. There can only be one 2-1-1 service provider in a given area. Therefore,you should only endorse one organization to be designated as the 2-1-1 service provider in the specified area.if you make multiple, competing endorsements,the last dated endorsement will supersede all others. Contra Costa Crisis Center is applying to the California Public Utilities Commission(CPUC)to be designated as the 2-1-1 service provider for Contra Costa County.The Contra Costa Crisis Center is providing information to the CPUC that it has the necessary organizational capacity to provide 2-1-1 service and that it is familiar with and adheres to the professional standards for information and referral. Another essential element of its application is a demonstration of community support for its designation as the 2-1-1 service provider in its area. The undersigned endorses Contra Costa+Crisis Center as the organization that is best qualified to provide 2-1-1 service in the proposed area for the following reasons: • It providts hone-based crisis c2unseling and information and referral services throughout Contra costa ono . • It oga te . ,24 hpurs a day.seven days a week, • It has gWerienced staff and hl hl -trained volunteers. + It Axa' a es and mas antra Costa C RD Conn Ctnline Resource Database . Name: Mark DeSaulnier on behalf of the Board of Su ervisors Title: Ch Organization: C2=Costa Coun Address: 651 Pine Street City: Martinez State: CA Zip: 94553 Telephone: (925) 335-1900 - __- Pax: 335-1913 Email: Type of Organization: 25 Government 0 Nonprofit[501(c)(3)] 0 Other: Briefly describe the service(s)provided by your organization: Within,the rgad limits established by Article f the State Conadjution and,the-State Goygrnmenth r i goyerning body gf CgUntyr h L3gard entQros yarigus State gtatutes and enacts local legislationand protectCounty residents, The r 1 rl i nfor the i f rmn . Area served by your organization: Contra Costa County,CA Annum budget: $ 1.6 Billion approximately Number of unduplicated clients provided service annually: ADproximately 995,000 Signature: Date: �" 4"- CONTRA COSTA R CRISIS CENTER 211 Fact Sheet What Is 211? 211 is a national,three-digit phone number for information about health and human services.It enables people to find out about vital resources in their community quickly and easily.211 isn't new-22 states and 62 million Americans have it,some for seven or eight years—but it'll be new to California,which hasn't implemented it yet. Why Is 211 Studies show that people seeking services call seven to eight numbers before finding Important? the right one,or they give up before getting the help they need.211 eliminates guessing and misdirected calls. It also relieves 911 call volume(half of all 911 calls are non- emergency),allowing for faster response to real emergencies and significant cost savings.In addition, 211 plays a major role in disaster reponse. After the 9/11 terrorist attacks,in Connecticut,which had 211, 95 percent of all calls for mental health counseling,volunteering,and other services went to 211.People knew it was the number to call for help and information.Conversely in New York,which didn't have 211,400 hotline numbers were set up,leading to confusion and frustration.211 is included in the federal Bioterrorism Act as part of the needed infrastructure for disaster preparedness. When Will We In February 2003 the California Public Utilities Commission(CPUC)approved 211 Have 21'1? dialing in California.Now the CPUC is accepting applications from agencies to be designated the 211 provider in their area(only one 211 provider per county is permitted).Once it receives an application,the CPUC has six to nine months to rule on it. After an application has been approved,the provider must implement service within 12 months. Infoline Los Angeles submitted the first 211 application in California and has received draft approval(a final decision is scheduled October 2.) Eden I&R in Alameda County submitted the second application. On September 11, 2003—the two-year anniversary of 9/11---our agency submitted the third application in the state,to provide 211 service in Contra Costa County, If our application is approved,we'll start service in 2004 or 2005,depending on funding. Who Will Answer To be designated the 211 call center in a county, an agency must: 1)operate 24 hours 211 Here? a day,seven days a week; 2)provide service according to professional standards for information and referral; 3)offer multilingual access and access to the hearing impaired;4)manage and maintain a comprehensive database of human services; 5)coordinate effectively with local and state disaster responders; and 6)have a local presence and support from local stakeholders.The Crisis Center is the only agency in Contra Costa that meets all of the above criteria. What Will The CPUC mandated that 211 service be consistent throughout the state.Most 211 Cost? counties are projecting operating costs averaging;$1 per person per year.In a county the size of Contra Costa,this means$1 million ahhually.Funding in other states has come from a combination of public and private sources. The 211 Act,bi-partisan legislation introduced September 17,2003 by senators Hillary Rodham Clinton and Elizabeth Dole,would provide$200 million per rear for 211 nationwide. For more information: www.21 Lorg September 22,2003 CONTRA COSTA CRISIS CENTER 211 Endorsements We identified the largest and/or best known provider in each field of service,then sought their endorsement. All 18 provided them. A total of 15 are included with our application, as required. Field of Service Organization Status 1 AIDS/HIV Diablo Valley AIDS Center Received Bob Hamilton,Executive Director 2. Alcohol/Drug New Connections Received Jim Bouquin, Executive Director 3. Business/Labor Central Labor Council Received Joe Goglio, Community Services Director 4. Children/Family Contra Costa Child Care Council Received Kate Ertz-Berger, Executive Director 5. Crisis/Suicide Contra Costa Crisis Center(211 applicant) Received John Bateson, Executive Director 6. Disability Independent Living Resource Received Robert LeGresley, Executive Director 7. Domestic Violence STAND! Against Domestic Violence Received Gloria Sandoval,Executive Director 8 Education Contra Costa County Office of Education Received Joe Ovick, Superintendent of Schools 9. Emergency/Disaster Contra Costa County Office of Emergency Services Received Tracy Hein-Silva,Emergency Services Manager 10. Employment Rubicon Programs Received Rick Aubry,Executive Director 11. Food Food Bank of Contra Costa and Solano Counties Received Larry Sly, Executive Director 12. Health The Clinic Consortium Received Aimee Chitayat, Executive Director 13. Homeless Shelter, Inc. Received Merlin Wedepohl,Executive Director 14, Library/Literacy Project Second Chance Received Susan Lynn, Executive Director 15. Mental Health Contra Costa Mental Health # Received Donna Wigand, Director 16. Rape Community Violence Solutions Received Jackie Ruggles, Interim Executivd Director 17. Seniors Contra Costa County Aging and Adult Services Received Bob Sessler, Director 18. Women The Perinatal Council Received Barbara McCullough, Executive Director