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HomeMy WebLinkAboutMINUTES - 11062001 - D.4 I I TO: BOARD OF SUPERVISORS Contra FROM: William Walker,M.D.,Health Services Director CQ$ta •= T :�° DATE: November 6,2001 J res County SUBJECT: Equilon Martinez Rerming Company October cidents I SPECIFIC REQUEST(S)OR RECOMMENDATION(S)&BACKGROUND AND JUSTIFICATION RECOMMENDATION: Accept the attached report. BACKGROUND: Two incidents occurred in October at the Equilon Martinez Refining Company. The first incident occurred on October 14, 2001 starting at approkiMately 8:00 PM. The second incident occurred on October 17, 2001 starting at approximately 8:50 AM. The Board of Supervisors requested that Health Services report to the Board on these incidents at the November 6 meeting, including the notifications, the investigation of the incidents, and the status of the refinery. I I This report includes the following: • Preliminary status of the root cause analysis that is being performed with participation by Health Services • Discussion on the delay of the notification by Equilon on the October 14, 2001 incident to the different emergency response agencies • The tools of the Community Warning System that were used for the October 17, 2001 incident • The timeline for the activation of the Community Warning System for October 14 and 17, 2001 • Discussion on how the Community Warning System worked on October 17, 2001 and what areas are being followed up for enhancement of the Community Warning System • Community Warning System Protocols • Community Alert Network follow up on the October 17, 2001 incident • Status of the shutdown and subsequent start up of the Catalytic Cracker Unit at the Equilon Martinez Refining Company • Report on the follow up survey that was performed after the October 17, 2001 incident FISCAL IMPACT: NONE I CONTINUED ON ATTACHMENT: YES SIGNATURE: RECOMMENDATION OF COUNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITTEE APPROVE _OTHER I ACTION OF BOARD ON e° OL? APPROVED AS RECOMMENDED OTHER _ ACCEPTED the report;REFERRED to the Internal Operations Committee the development of a Request for Proposal with regard to the telephone. call feature of the Community Warning System,focusing on more complete integration with the other warning methods utilized by the County;and DIRECTED the December 4,2001 report from Health Services include information on incidents involving the hydrocracker and the timeline of notification of the County Health Department after those incidents. VOTE OF SUPERVISORS I HEREBY CERTIFY THAT THIS IS A TRUE UNANIMOUS (ABSENT AND CORRECT COPY OF AN ACTION TAKEN AYES: NOES: AND ENTERED ON THE MINUTES OF THE BOARD ABSENT: ABSTAIN: OF SUPERVISORS ON THE DATE SHOWN. Contact Person: CC: Health Services Administration ATTESTED Randy Sawyer,Health Services JOHN 9WtETEN,CL RK OF THE 90ARD O SUPERVISO S AND COUNTY ADMINISTRATOR I C BY DEPLjTY i i HAZARD 0US ' MATERIALS PROGRAMS CONTRA COSTA HEALTH SERVICES REPORT TO THE BOARD OF SUPERVISORS ON THE EQUILON MRC OCTOBER INCIDENTS AND F ,OLLOWUP NOVEMBER 6, 2001 i I REPORT TIO THE BOARD OF SUPERVISORS ON THE EQUILON MRC OCTOBER INCIDENTS AND FOLLOWUP NOVEMBER 6, 2001 INTRODUCTION Two incidents occurred in October at the Equilon Martinez Refining Company. The first incident occurred on October 14, 2001 starting at approximately 8:00 PM. The second incident occurred on October 17, 2001 starting at approximately 8:50 AM. The Board of Supervisors requested that Health Services reportito the Board on these incidents at the November 6 meeting, including the notifications, the investigation of the incidents, and the status of the refinery. This report includes the following': • Preliminary status of the'root cause analysis that is being performed with participation by Health Services • Discussion on the delay of the notification by Equilon on the October 14, 2001 incident to the different emergency response agencies • The tools of the Community Warning System that were used for the October 17, 2001 incident • The timeline for the activation of the Community Warning System for October 14 and 17, 2001 • Discussion on how the Community Warning System worked on October 17, 2001 and what areas are being followed up for enhancement of the Community Warning System • Community Warning System Protocols • Community Alert Network follow up on the October 17, 2001 incident • Status of die shutdown and subsequent start up of the Catalytic Cracker Unit at the Equilon Martinez Refining Company • Report on d-ie follow up isurvey that was performed after the October 17,2001 incident SUMMARY ,ROOT CAUSE ANALYSIS Equilon MRC is doing an incident investigation, including a root cause analysis. The team doing the investigation includes representation from the PACE union, operations and maintenance, and technical expertise from the Equilon Corporate office and another Equilon refinery. Equilon is investigating each of the two incidents with this team. Health Services is meeting with this team on a regular basis to review the method that Equilon is using to determine the root cause(s) of the incidents and the status of their investigation. Cal/OSHA and the Bay Area Air Quality Management District are participating in these meetings with Equilon. Equilon has stated that they will not start up the Catalytic Cracker I 2 i Unit, until all of the functional causes of the incidents on October 14 and 17 has been resolved. i I DELAY IN NOTIFICATION BY EQUILON ON OCTOBER 14 There was a delay of 55 —60 minutes from the time the incident began and the time that a Level 3 incident was called by Equilon. (A Level 3 incident includes sirens, the Community Alert Network (CAN), messages to the media, and notifications to the emergency response agencies.) This was caused by Equilon's lack of knowing that the incident was causing an offsite impact, poor communications between their security (where outside calls were being received) and operations, poor communications between the Equilon incident commander and operations, and the incident commander main attention was on mitigating the incident versus notifications. Equilon has initiated an interim process that will help alleviate these breakdowns listed above. Equilon is in the process of determining a long-term solution to these breakdowns. COMMUNITY WARNING SYSTEM The Community Warning Systemitools are discussed in detail below. The next two sub sections are a summary of the timeline for the activation of the Conrununity Warning System for October 14 and 17. OCT OBER 14 i The release from the Catalytic Cracker Unity began around 8:00 PIVI. The initial activation of the Community Warning System for the October 14 was for a Level 0 incident, which occurred at approximately 8:15 PM. Level 0 is a i communication level between the facility and Health Services. Level 0 can include when the facility is starting up or shutting down a major process, there is a liquid spill that is contained wholly onsite, 'or anytime a facilities response team may be put on alert. At approximately 8:34 PM the incident vas raised to a Level 0 to a Level 2 incident,which is an incident where there is an offsite impact that have some health concerns with notifications going to the emergency response agencies and the'media. Within ten minutes of a Level 2 being called a Level 3 was initiated by pushing a button, which sounded the three sirens in the Martinez area with notifications to the emergency response agencies. The Community Alert Network was requested to be called separately. By the tune that the Community Alert Network was to be called the incident was stopped at the refinery and the decision was made not to activate the Community Alert Network. Health Services issued an `,All Clear" for this incident at approximately 11:30 PM. OCTOBER 17 Equilon activated a CWS Level 3 by pushing a button on October 17 at 8:50 AM. The Martinez sirens were sounded immediately, notifications were sent to the different emergency response agencies, Health Services and OES were paged, the Emergency Alert System was activated,messages were sent to the media by using the Governor's Office of Emergency Services Emergency Digital Information System (EDIS), and CAN was activated separately. The siren located at the Vine Hill area of the refinery (the siren that was located dowmvind of the release) was sounded an additional six times that day at approximately twenty-minute intervals. Health Services in coordination with the Incident Commander issued an "All Clear" at 11:45 AM. 3 i EVALUATION OF THE COMMUNITY WARNING SYSTEM ON OCTOBER 17 Equilon activated the Community i Warning System quickly with a push of a button after they were aware of the incident. The Martinez sirens were sounded immediately, notifications were sent to the different emergency response agencies within minutes, Health Services and County OES were paged, the Emergency Alert System for the Bay Area was activated,and the surrounding facilities that have a Community Warning System computer terminal were instructed to shelter-in-place. The Community Alert Network was activated separately. Discussion of the CAN is in a separate section. The Community Warning System worked as designed with sirens being sounded within thirty- seconds of Equilon pushing, the appropriate emergency response agencies being notified, the media being alerted by the Emergency Alert Systems and by EDIS. Updates and the "All Clear" message were sent to the media using EDIS i and which the media broadcast. These updates were also available over the Internet. The Community Warning Systems is also designed to activate a video at CCTV that gives continuous sheltei-in-place information in English and a number of other languages. This did not activate as automatically, but was activated manually. Concerns were expressed that some of the residents of Martinez did not hear the "rill Clear" information. Health Services is exploring other ways of issuing the "All Clear" messages to the community. This includes using the NOAA Weather radios; the local Traveler Information System radios stations;2-1-1 or an 800 number for people to call to get updates of an incident. COMMUNITY WARNING SYSTEM PROTOCOLS The Operation Protocols for the Community Warning System that were approved by the Board of Supervisors on June 19,2001 are included in Attachment 1. I COMMUNITY ALERT NETWORK The Community Alert Network (CAN) is a company that can call up to 240 calls at a tune. Specified zones around selected facilities in the County have been developed to assist in calling during an incident. Equilon has developed sit CAN zones. CAN may be initiated by the facility using the Community Warning System or by a hazardous materials incident responder making a call to CAN to initiate the appropriate zones. Wednesday, October 17 the call was made at 9:02 AM by one of the incident responders asking for zones 1, 2, 3, and 5 to be started. CAN initiated Chevron zones 1, 2, 3,and 5,instead of the Equilon zones 1,2, 3, and 5. When Health Services learned of the wrong zones being called, an incident responder called CAN and made the necessary corrections. Health Services is investigating the cause of the miscommunication and will implement the necessary changes in the future. STATUS OF THE EQUILON'SHUTDOWN AND SUBSEQUENT STARTUP OF THE CATALYTIC CRACKING UNIT Equilon has been meeting Withi Health Services and the Bay Area Air Quality Management District to brief them on the status of the shutdown and, when ready, the startup of the Catalytic Cracking Unit. Equilon has agreed to correct the functional causes of the incidents that are learned by the root cause analysis prior to starting the unit back up. They have also committed keeping the different agencies involved in their status and the decision to start back up. COMMUNITY WARNING SYSTEM FOLLOW-UP SURVEY Health Services has been working with the Contra Costa County CAER Group, Inc. and the National Institute for Chemical Studies on developing a survey that will be done after the Community Warning System Level 3 incident has occurred,where CAN has been used. The County 4 i has contracted with Evans/McDonough Company,Inc. to perform such surveys. The first time that the survey has been done is after the October 17 incident. A representative of Evans/McDonough will present the results of the survey on November 6 to the Board of Supervisors. Copies of the presentation slides are included in Attachment 2. ROOT CAUSE ANALYSIS Facilities that are subject to the California Accidental Release Prevention Program arc required to perform an incident investigation to determine the causes of the incident. The Industrial Safety Ordinance requires the facilities that 'are subject to these requirements to perform a root cause' analysis for Major Chenical Accident or Releasez (MCAR) and for incidents that could have reasonably caused a MCAR. Equilon had assembled a team to do an Incident Investigation including a root cause analysis after the October 14 incident. Equilon decided to use the same team in doing the root cause analysis for the October 17 incident. The Equilon investigating team consists of representatives from operations and maintenance, PACE, Health & Safety representative, reliability representative from another Equilon Refinery, and an Equilon corporate representative. The different responsibilities of the incident investigation team may include performing eyewitness interviews, capturing and retaining process data and operator logs, as well as performing calculations in order to find the root cause(s) of a Major Chemical Accident or Release. i Equilon considers human systems as casual factors in the investigation of MCAR's and those incidents that could have reasonably have resulted in a MCAR. A Hunan System is defined as the systems (i.e., written or unwritten 'policies, procedures and practices) in effect to miniuruze existence/persistence of latent conditions. Casual Factors are defined as the events and conditions that are necessary to produce or contribute to an incident, including: direct cause, contributing cause, and root cause. "Root Cause" means prime reasons, such as failures of some management systems, that allow faulty design, inadequate training, or improper changes, which lead to an unsafe act or condition, and result in an incident. If root causes were removed,the particular incident would not have occurred. (County Ordinance Chapter 450-8, §450-8.014(1)) '- "Major Chemical Accident or Release`' means an incident that meets the definition of a Level 3 or Level 2 Incident in the Community Warning System incident level classification system defined in the September 27, 1997 Contra Costa County guideline for the Community Warning System as determined by the Department; or results in the release including, but not limited to, air, water, or soil of a Regulated Substance and meets one or more of the,following criteria: (1) results in one or more i fatalities; (2) results in greater than 24 hours of hospital treatment of three or more persons; (3) causes on and/or off-'site property damage (including clean-up and restoration activities) initially estimated at $500,000 or more. On-site estimates shall be performed by the Stationary Source. 'Off-site estimates shall be performed by appropriate agencies and compiled by the Department.; (4) results in a flammable vapor cloud of more than 5000 pounds. (County Ordinance Chapter 450-8,§450,-8.014(h)) 5 i Equilon uses a Fault Tree Analysis method to conduct root cause analyses. This method includes special features that 'test for cause' and examine data quality. Human systems as casual factors are considered with the use of a Latent Conditions checklist that was developed by an Incident Investigation Human Factors sub-team for use on both MCAR's and those incidents that could have reasonably resulted in a MCAR. Health Services, along with representatives form Cal/OSHA and the Bay Area Air Quality Management District, is meeting with Equilon on the progress of their investigations. These meetings include the status of the investigating team's progress, the method they are using for the investigation,and the ability for each of the agencies to ask questions. The Root Cause Analysis is expected to be completed in the middle to late November. DELAY IN NOTIFICATION BY EQUILON ON OCTOBER 14 The first possible indication that there was a problem where material was leaving the CO Boiler stacks above what is allowable was at'7:32 PM when there was a high opacity alarm. The refinery diverted the flow from the catalyst,' regenerator that normally goes to the CO Boiler to the atmosphere to prevent hydrocarbon reaching the electrostatic precipitators. Outside calls were received from the community including the Martinez Police Department at 8:06 PM. At 8:11 Operations notified security of the leak and shortly after a CWS Level 0 was activated. At 8:17 PM Equilon received a second call from the Martinez Police Department. At 8:34 Equilon declared a CWS Level 2 incident and 8:34 a CW9 Level 3 was declared with sirens activated at 8:38. CWS Level 0 is considered a communication level, which is used to communicate situations that are unusual at the refinery, such as process unit start-ups, shutdowns, when the emergency response team has been put on alert,liquid spills that are contained onsite. CWS Level 2 is for incidents where there is an offsite impact that maw have a health impact. CWS Level 3 is for incidents that are erected have a health impact offsite.' I For CWS Level 0, only Health Services is notified. For Level 1, 2, and 3, all of the emergency response agencies that have CWS computer terminals are notified and includes the following: ■ Contra Costa Health Services ■ Contra Costa County's Sheriff's Dispatch ■ Contra Costa County's Office of Emergency Services ■ Contra Costa County Fire Protection District ■ Martinez Police Dispatch ■ Richmond Police Dispatch ■ Pinole Police Dispatch i ■ Antioch Police Dispatch ■ California Highway Patrol Dispatch 6 i ■ Bay Area Air Quality Management District ■ US Coast Guard ■ San Ramon Valley Fire Protection District There was a delay of fifteen to twenty minutes from the beginning of the release to the first notification (Level 0) and a delay of approximately one hour from the beginning of the release to the activation of the sirens. The following are the breakdowns that occurred by Equilon that led to the delay in the notifications: ■ Initially Equilon did not recognize the size of the release and that it was getting offsite ■ Poor communications between Operations and Security who was receiving calls from the community o Poor communications between Operations and the Equilon Incident Commander o The Incident Commander focus was on mitigating the incident and not assessing the potential off site impact Operations were aware of a problem that caused them to divert the flow from the Catalyst Regenerator that normally goes to the CO Boilers to the atmosphere. They were unaware of the extent of the release. Operators are inside a control room with no windows and the operators outside where it was nighttime was under where the release was occurring and did not release the alyst being released. Security receiving phone calls from dne amount of hydrocarbons and cat community and Martinez Police Department did not relay the information that they were receiving to Operations and Operations did not communicate to Security the problems that they were having. The Equilon Incident Commander did not recognize that the release may have an impact off site and was working to mitigate the release., The communications between Operations and the Incident Commander was not clear enough for the Incident Commander to assess the problenn properly. Equilon has put in place some' interim measures to address the breakdowns listed above. Equilon will have a person on site 2� hours a day who will be able to make the decision when and what level a incident will be notified: A second person will be onsite to work in their Emergency Operations Center. This person will answer calls from the community and government agencies and communicate the information learned from these calls to Operations to help assess the severity of the impact of a release. Equilon is developing a long-term solution to address the breakdowns. COMMUNITY WARNING SYSTEM COMMUNITY WARNING SYSTEM DESIGN The Community Warning System (CWS) is designed to alert and get notifications to the community. The 67S alerts the community by the use of sirens and notifies the community by getting information to the media and using the Community Alert Network (CAN). The CWS also notifies emergency response agencies of the incident. , For a CWS Level 3 incident the following things are designed to work by using a push button activation at the facilities that have a CWS computer terminal3: ■ Sirens are sounded ■ Emergency response agencies are notified ■ Health Services and County OES are paged , ■ The Emergency Alert System pis activated through the California Lav Enforcement Radio System (CLERS) and the California Emergency Digital Information Systems (EDIS) o EDIS sends information to 'people who have an EDIS receiver and over the Internet, email, and by paging When the push button activation sequence is complete the facility is to follow with another sequence,which requires input from the facility. The first step in this sequence is information on the incident to be filled out by the facility, such as the type of incident that is occurring, the wind direction and speed, the chemical being released, a description of the release, and if there are any injuries. This information is sent to the different emergency response agencies that are responding to the incident. When this step is complete the facility is then to select the appropriate CAN zones to activate and the order of the CAN zones to be called. The facility can also request that .Health Services to activate the appropriate zones by calling CAN directly. , Health Services has developed a policy to resound sirens after the initial sounding of sirens. This policy was developed with input from the community and from industry. The policy states that sirens will be sounded for the area downwind of the release at least twice within the first hour of an incident and then about every twenty minutes until the incident is under control. Follow-up messages can be sent to the medial and over the Internet, email, and paging by using EDIS. Communications between the different emergency response agencies and the facility can be done using the CWS. "All Clear" messages are sent out using EDIS and CAN for the people who received an initial telephone call from,CAN. One piece of the CWS that has not been completed is using die National Weather Services to send out initial notifications over the'NOAA Weather Radios. Contra Costa County CAER Group, Inc. has bought a transmitter that will help to ensure that the National Weather Services broadcasts can be heard by throughout Contra Costa County and the Governor's Office of Emergency Services has agreed to install diis transmitter at a vault that they operate on Mt. Diablo. This is expected to be completed on November 15,2001. COMMUNITY WARNING SYSTEM TIMELINE FOR THE OCTOBER 14 INCIDENT I As discussed earlier a Level 0 was called around 8:15 PM, a Level 2 around 8:34 PM, and a Level 3 was activated at 8:58 PM. The Level 0 message received at Health Services and Health Services was paged with a Level 0 indication shortly after 8:15. The Level 2 notified the appropriate emergency agencies, paged IIealth Services and County OES, sent a Health Advisory to the media i Six facilities have CWS computer terminals, which are Chevron"Texaco Richmond Refinery, Phillips Itodeo Refinery, l�quilon i%lartinez Refinery,Ultramar Golden Liagle Refinery,Rhodia,and Dow Chemical. 8 i and over the Internet, email, and paging using EDIS. The Level 3 activated the sirens, paged Health Services and County OES, and notified the emergency response agencies. Messages to the media for the Level 3 incident did not occur across EDIS. CAN was not activated. The messages to the media for the Level 3 activation using EDIS failed, because two numbers were transcribed in the program the week prior to the incident. This has been corrected and the rest of the changes that were made the week earlier were reviewed and verified. The media was notified when the Level 2 incident was initiated. CAN was not activated due to the delay in the notifications. By the time that the appropriate CAN zones would have been activated the incident onsite was stopped and the decision was made not to activate the CAN zones. COMMUNITY WARNING SYSTEM TIMELINE FOR THE OCTOBER 17 INCIDENT Following is a timeline for the use iof the CWS for October 17: How the CWS worked on Wednesday, 10/17/01: u 8:50:16 Equilon MRC activated the C%XIS by using a push button activation ■ 8:50:50 Sirens sounded ■ 8:51:48 Messages were received by the following emergency response agencies on their CWS terminals: ■ Health Services ■ Bay Area Air Quality Management District ■ Contra Costa County Fire Protection District i ■ Sheriff's Dispatch • County OES ■ 8:51:53 CCHS was paged with a Level 3 indication, Emergency.Alert System (EAS) was activated, Emergency Digital Information System (EDIS) messages were sent out (This gets messages to the media and to the community over the Internet, email, and paging.),I Iealth Services and County OES were paged 8:52:01 Messages were received by the following emergency response agencies on their CWS terminals: ■ Martinez PD Dispatch i ■ Antioch PD Dispatch ■ US Coast Guard ■ Pinole PD Dispatch i 9 i I ■ Richmond PD Dispatch i ■ 8:56:07 Messages were received by the following emergency response agencies and industrial facilities: i ■ California I-lighway Patrol ■ Ultramar Golden Eagle Refinery ■ Rhodia ■ 8:57:42 Messages were received by the following industrial facilities: ■ Phillips Refinery Rodeo ■ Dov ■ Chevron i ■ 8:59:56 Message was received,by San Ramon Fire ■ 9:01:38 Equilon asked CCIIS to activate CAN zones 1, 2, 31 5 ■ 9:02 CCHS called CAN to activated the Shell zones 1, 2, 3, 5 ■ 9:26 The Chevron CAN zones 1, 2, 3, 5 were activated ■ CCHS called CAN to correct the CAN zones for Equilon ■ 9:47 The MRC CAN zones 1,2,3,5 were activated ■ 9:55 Updated information vas sent to the media and the community using EDIS two additional times during the event times ■ The Vine Hill siren was resounded through the duration of the event at 9:17, 9:37, 9:50, 10:07, 10:35, 10:59 ■ 11:45 CCHS called an "All Clear" ■ 11:51 Messages were sent to.the media using EDIS that an "All Clear"was activated and that people should air out their houses ■ 11:51 CAN was called to send out the "All Clear" messages to the people called around Equilon What did not work was the automatic shelter-in-place message at CCTV. CC-n7 activated the shelter-in-place information manually. Corrections have been made to ensure that the shelter-in- place message will occur automatically in the future. A test of this activation will be designed and tested periodically. 10 i COMMUNITY WARNING SYSTEM PROTOCOLS Operation Protocols for the CW8 were developed with input from the emergency response agencies in the County,industry, and County Counsel and was approved by the Board of Supervisors on June 19,2001. A copy of these Protocols is included in Attachment 1. COMMUNITY ALERT NETWORK FOLLOW UP ON THE OCTOBER 17, 2001 INCIDENT The Community Alert Network can be activated by the facility where the Level 3 incident is occurring. The facility can select the appropriate CAN zones and the sequence for these zones to be called,which then are telephoned to the CAN operation center. W"hen the telephone call is received by CAN, an audio message is played and will repeat until the CAN operator hits 1 then 2 on their telephone. The CAN operator is then'suppose to call Sheriffs Dispatch to confirm the activation of CAN. The facility can also request that Health Services call CAN to activate the appropriate CAN zones. On October 17, Equilon requested that Health Services to call CAN to activate zones 1,2, 3,and 5. IIealth Services made the call to'CAN to activate zones 1, 2, 3, and 5. The CAN operator activated Chevron CAN zones 1, 2, 3, and 5 instead of the Equilon CAN zones. Wl-ien Health Services became aware of the wrong iactivation zones were being called, they contacted CAN and made the appropriate corrections. The investigation of the miscommunication is being investigated. Health Services is working with the different facilities to have them activate the appropriate CAN zones using the CWS computer terminals at their sites. This will help to eliminate the 1r isconimunication in the future, since the CAN operator calls Sheriffs'dispatch to verify the callout. STATUS OF THE SHUTDOWN'AND SUBSEQUENT START UP OF THE CATALYTIC CRACKER UNIT AT THE EQUILON MARTINEZ REFINING COMPANY Health Services and the Bay Area Air Quality Management District are meeting with Equilon two to three times a week to receive updates on the status of the shut down, the actions that are being taken that come from the incident investigation recommendations, and the startup of the Catalytic Cracker Unit. The date for the startup has not been determined. REPORT ON THE FOLLOW UP SURVEY THAT WAS PERFORMED AFTER THE OCTOBER 17, 2001 INCIDENT Health Services working with Contra Costa County CAER Group, Inc. and the National Institute for Chemical Studies hired a firm to develop a survey that can be used after an incident where the Community Warning System with the Community Alert Network was used. The October 17 incident was the first incident that has occurred since the survey was developed. Evans/McDonough Company, Inca developed the survey and did the first canvassing after the October 17 incident. A copy of their;presentation is included in Attachment 2. 11 i r ATTACHMENT I CWS OPERATION PROTOCOLS r i i i i i i OPERATION PROTOCOLS FOR THE COMMUNITY WARNING SYSTEM Prepared for USERS OF THE COMMUNITY WARNING SYSTEM by CONTRA COSTA HEALTH SERVICES June 19, 2001 Chapter 1 Introduction I. What the Operation Protocols Covers. The Operation Protocols is a policy and guidance document to assist in the use of the Community Warning System ("CWS"). It supplements the CWS User's Manual, which covers step-by-step operation information, and the CWS Hazardous Materials Accidental Release.Matrix. The Operations Protocol covers matters such as: -Who will operate the system. -What the system does. -When the-system would be used and under what conditions. II. Design of the Community Warning System A. General. The Community Warning System is designed to alert and notify the community and public agencies. when there is an accidental release of a hazardous material that could affect the community. The system may also be used in fire,law enforcement,natural disasters,and other public health incidents. B. Alerting. The alerting portion of the system consists-of sirens. The sirens are located around the facilities that pose the greatest potential risk to the community from a hazardous material release. The sirens are designed to alert the people who.are outdoors in the communities closest to these facilities. C. Notification. The notification portion of the system consists of: 1. The ability to communicate by radio transmission between CWS computer terminals that are Iocated at selected facilities and at Contra Costa Health Services ("Health Services"),the Contra Costa County Office of Emergency Services ("OES"), Contra Costa County Fire Protection District("CCCFPD"),Bay Area Air Quality Management District(`BAAQMD"), United States Coast Guard("USCG"),Sheriff's 9-1-1 dispatch("COMM 1"),and the Cities of Richmond, Pinole, Martinez, and Antioch Police Departments. April 6, 2001 Page I CAMY DOCUMENTSCWSWERATION PROTOCOL.S.DOC i i 2. The ability to get emergency information to the media,including television stations,radio stations, and cable television head ends. 3. The ability to connect with an automated telephone.dialing system. . The automated dialing system is initiated automatically by the CWS for programmed sequences. For all other incidents, the Health Services initiates the dialing system. . 4. The ability to transmit emergency information to National Oceanic and Atmospheric Administration ("NOAA") weather radios. D. "Programmed Sequences." Classification"levels"of releases of hazardous materials,and the required emergency response and notification for each level, have been developed. For classification levels of releases, refer to the Community Warning System Hazardous Materials Accidental Release Matrix ("Matrix"), attached hereto as Appendix 1,as the Matrix may be amended from time to time by Health Services. The CWS has been programmed to:initiate a sequence of actions for accidental releases of hazardous materials, depending upon;the "level' of the release incident. This programming is referred to as a "programmed sequence." For example, if the CWS is activated by a facility for a Level 0 event, the CWS will notify Health Services. If the CWS is activated for a Level 3 incident, the CWS will activate sirens and an automated telephone dialing system, and notify designated regulatory and response agencies and the media. Programmed sequences have been developed for the facilities that pose the greatest potential risk to the communities and which have CWS computer terminals III. Remaining Chapters The remaining chapters will discuss the operation protocols for the Community Warning System. Each of the remaining chapters has been designed to stand-alone for.use in different situations. At a future date, the County may consider developing protocols for other incidents, such as fire incidents, law enforcement incidents; natural disasters, and public health incidents. Apri 16, 2001 Page 2 CAMY DOCUMENTS\CWS\OPERATION PROTOCOLS.DOC IV. Abbreviations Used The following is a list of the abbreviations or abbreviated terms used herein. BAAQMD Bay Area air Quality Management District CAER Contra Costa County CAER Group, Inc., a California non-profit public benefit corporation CCCFPD Contra Costa County Fire Protection District COMM1 Sheriff's 9-1-1 Dispatch Center CWS Community Warning System EDIS Governor's Office of Emergency Services Emergency Digital Information Service ERPG 2 Emergency Response Planning Guidelines Level 2 Health Services Contra Costa Health Services Matrix Community Warning System Hazardous Materials Accidental Release Matrix NOAA Oceanic and Atmospheric Administration NWS National Weather Service OES Contra Costa County Office of Emergency Services PMAO Petrochemical Mutual Aid Organization USCG United States Coast Guard r .April 6, 2001 Page 3 CAMY DOCUMENTS\CWS\OPERATION PROTOCOLS.DOC i i i Chapter 2 Hazardous Material Releases from Facilities With a CWS Computer Terminal I. Facilities with CWS ;Computer Terminals and Sirens. As of the date of this printing of the Operation Protocols, the following facilities have CWS computer terminals and can activate sirens: Chevron Richmond Refinery- Richmond Tosco San Francisco Area Refinery- Rodeo Equilon Martinez Refining Company (MRC) - Martinez Rhodia- Martinez Ultramar Golden Eagle Refinery-Avon Dow Chemical -Pittsburg II. How the Community Warning System has been Programmed Each CWS computer terminal interfaces with the entire CWS to improve emergency communications during certain programmed events. In addition,the CWS has been programmed to initiate a sequence of actions for accidental hazardous materials release events. Each facility with a CWS computer terminal has the programmed sequences for release events from that facility programmed into its computer terminal. Computer terminals located at COMM 1,Contra CCCFPD dispatch center, OES, and Health Services have been programmed with all of the Level 2 and 3 programmed sequences for all of the'facilities with computer terminals. , III. Categories of Incidents Different categories of incidents require different types of response. A response to a toxic gas release will differ from a response to a fire or an explosion. Health Services has established four categories of incidents for fixed facilities to assist the emergency response agencies in responding to such incidents. They are: Toxic Gas Release (TGR), Apri16, 2001 Page 4 CAMY DOCUMENTS\CWS\OPERATION PROTOCOLS.DOC Flammable Non-Toxic Hazardous Release (FNTHR), Various Fires/Explosions (VFE), and Various Spills/Plant Upsets (VSPU). A. Toxic Gas Release. This category is used for those chemicals that are either gases or liquids with a high enough vapor pressure that when released would form a vapor cloud and could have an acute health consequence to the community. These chemicals are normally listed as extremely hazardous substances or acutely hazardous materials. B.-Flammable Non-Toxic Hazardous Release. This category is for releases of chemicals that are flammable, but have not ignited. This could be in the form of a vapor cloud or liquid spill. The concern is a possible ignition and subsequent fire. C. Various Fires/Explosions. This category is.for fires or explosions at a fixed facility. In some. cases the facility may have not caused the fire(such as a grass fire),but the fire could be of concern to the public. Different sizes of fires and explosions will require different levels of alerting and notifications. D. Various Spills/Plant Upsets. This category is for incidents that do not fit in the above three categories. Examples include an oil spill on a waterway, a spill of an acidic or basic material that could be corrosive and dangerous to the public, or a release of an aerosol or solid powder material that could have an acute health consequence on the public. IV. Levels of Notification and Response There are four levels of notification and response. See the Matrix for details on the levels and the notification and alerting for each level. Level 0 is a communication level between the facility and Health Services. The purpose of this communication level is to inform the Health Services Incident Response Team of any non-standard activity at a facility where there is a potential for public concern. A Level 0 incident must be easily contained and controlled by plant personnel Level 1 is the notification level used to notify Health Services, the local fire and law enforcement 9-1-1 dispatchers that have CWS terminals,BAAQMD,USCG and OES of an incident where there is an on-site problem that, if not contained,could cause an off-site health and safety problem. Level 2 is for an incident requiring a response. At this level, there may be an off-site concern by the community;however,no health risk to the community is expected. Health Services,the local fire and law enforcement agencies/9-1-1 dispatch centers that are connected to the CWS, BAAQMD, April 6, 2001 Page 5 CAMY DOCUMENTSICWSIOPERATION PROTOCOLS.DOC J ' I I USCG,and OES are notified. Health Services and the local law enforcement and fire agencies will respond. An advisory notification will be made to the television stations and radio stations that are a part of the system. Level 3 is for an incident requiring a response, outside assistance to.the incident, and an off-site consequence is expected. Alerting will be done using sirens. The community will also be notified by sending messages to television and radio stations,by the automated telephone dialing system,and NOAA weather radios'. Health Services,the local fire and law enforcement agencies/9-1-1 dispatch centers that are connected to the CWS,BAAQMD,USCG,and OES will be notified. At this level, mutual aid may be required from government agencies and the Petrochemical Mutual Aid Organization(PMAO). The response to hearing the sirens and the message from media notification is to shelter-in-place and turn on a radio or television for more information. I V. Incident Notification. Health Services' Incident Notification Policy requires facilities to notify Health Services of certain incidents. At this,time, facilities are expected to notify Health Services Incident Responders through the CWS and by pager.2 i VI. Overview of System Activation, Alerting, Notification and Emergency Response I . If there is an incident of any level at a facility with a CWS computer terminal, the facility is to activate the CWS immediately. The'facility will be able to activate the CWS by using the CWS computer terminal and/or a push button unit at the site. Facilities with push-button capability are expected to use that option for a Level 3 incident. I Health Services or the facility can at any time during an incident increase the classification level(e.g. from.a Level 2 to a Level 3). If it will not delay measures to protect the health and safety of the I CAER intends to donate NOAA Weather Radios to schools, day care facilities, hospitals, and long-term health care facilities in the'future. In addition, the State Office of Emergency Services plans on installing a slave transmitter on Mt. Diablo, which should improve NOAA Weather Radio coverage in Contra Costa County. 'Immediate notification is required for any release or threatened release of a hazardous material that poses a present or potential hazard to human health and safety, property or the environment. (Contra Costa County Health Services Hazardous Material Incident Notification Policy IV.A.1.) In addition, Contra Costa County Ordinance Code section 450-2.016 requires a handler to report to Health Services immediately upon discovery, any release of a hazardous material reportable under any law to any federal, state or other local regulatory agency. April 6, 2001 Page.6 CAMY DOCUMENTS\CWS\OPERATION PROTOCOIS.DOC I community, this change in classification should be done in coordination with the Incident Commander, the facility and other responding agencies. VII. What the CWS Does Upon Activation. Level 0: Upon a Level 0 activation by a facility, the CWS communicates the event to Health Services. Level 1: Upon a Level 1 activation, the CWS will notify Health Services, the local fire and law enforcement agencies/9-1-1 dispatch centers, BAAQIVM, USCG, and OES. There will be no media notifications or alerts to the community at this.level. Level 2: Upon a Level 2 activation, the CWS.will notify the same agencies notified for a Level 1 activation. The programmed sequence for a Level 2 activation will initiate a notification to the community through the Governor's Office of Emergency Services Emergency Digital Information Service (EDIS), which communicates with television and radio stations. The message given through EDIS to the radio and television stations is an advisory that states that there is an emergency at a particular facility and that most people will not be affected. Health Services will respond to a classification Level 2 incident. The local fire and law enforcement agencies may also respond to a classification Level 2 incident. Level 3: Upon a Level 3 activation, the CWS will notify the same agencies notified for a Level 1 activation. Health Services, local fire department and law enforcement agencies will respond. Under the programmed sequence for a Level 3 activation, the community will be notified by television and radio through the Emergency Alert System (EAS), EDIS, and by a telephone call using the automated telephone dialing system. The automated dialing system is initiated to make calls to those down wind from.and nearest to the incident. The message given to the community using all the above communication routes will be to shelter-in-place and turn on a radio or television for updated information. The programmed sequence will also activate sirens to alert the community. Each facility has a predetermined grouping of sirens that will be sounded. It is also possible for the'facility or Health Services to activate additional sirens as needed. VIII. Updates other than Upgrading the Classification Level of the Incident A. General. As an incident progresses, updates about the incident will become necessary. Updates (other than . upgrading an incident)could include downgrading an incident,calling an incident"Under Control", or issuing an "All Clear. Updates will come from the facility and the agencies and issued to other agencies,the media,and other facilities. Health Services or OES will transmit to the media,updates Apri16, 2001 Page 7 CAMY DOCUMENTWWSWERATiON PROTOCOLS.DOC i i I i pertaining to possible health effects of the incident A number of media follow-up message templates have been established. B. Downgrading, Calling "Under Control," or Issuing an "All-Clear." After an incident command system has been established,Health Services,working with the incident commander,the responding fire and/or law enforcement agencies,the facility,and other responding agencies,will decide on downgrading an incident,calling an incident"Under Control,"or issuing an "All CIear." I The incident commander for hazardous materials releases in Contra Costa County is determined by the location of the incident as follows: Jurisdiction Incident Commander City of Richmond Richmond Fire Department Other cities City Police Department Non Highway or road incidents in Sheriffs Department the unincorporated areas of the County Highways/non-city roads CHP I C. Follow-up Notifications and Updates from the Facility to the Agencies A facility may use the CWS to update the agencies that are connected to the CWS. If a facility uses its CWS computer terminal for these updates;the same text message is given to all of the agencies that are connected to the system. However, there may be other means of communication that are more appropriate during an 'incident, such as one-on-one communication at the Incident Command Center or with the Emergency Operations Center. During a Level 1 incident, the facility should provide regular updates using its CWS computer terminal. The facility should update the agencies every twenty minutes during the life of a Level 1 incident, unless the facility has notified the agencies that the Level 1 incident will last for a specific period of time (e.g., excess flaring could last for a number of hours). D. Updates to the Media and the Community Health Services or OES will do the updates to the media. The media will be requested to broadcast the updated information to the public.; Whenever possible,updates to the media and the community are to be done after consultation between the involved facility, the Incident Commander, Health Services, OES and the local fire and/or law enforcement agencies. April 6, 2001 .Page 8 CAMY DOCUMENIMCWSWERATION PROTOCOLS.DOC I For a Level 3 incident the automated telephone dialing system may also be used to provide updates to the community. IX. Upgrading the Classification Level of the Incident It may be necessary during an incident to upgrade the classification level of the incident(i.e.,Level 1 to 2,Level 1 to 3,Level 2 to 3)because the incident spreads,the potential consequence of the release increases, or new information on the consequence of the incident becomes available. The facility, Health Services or the incident commander can initiate this upgrade. A. Upgrading the Classification Level by the Facility The facility may decide to upgrade the classification level of an incident. When a facility determines that the incident is described by a higher level, facility personnel is to activate the programmed sequence in the facility's CWS computer terminal for the higher level. B. Upgrading the Classification Level by Health Services Health Services,, at its discretion, can upgrade the classification level of an incident. Whenever, possible, Health Services will consult with the Incident Commander, the facility, and other responding agencies before upgrading an incident. When Health Services decides to upgrade an incident,Health Services will activate a programmed sequence. This will be accomplished in one of two ways: If a Health Services Incident Responder has access to a CWS. computer terminal, he will activate the programmed sequence for the higher classification. If Health Services Incident Responders do not have access to a CWS computer terminal,they will call COMM 1 and ask the dispatcher to activate the appropriate programmed sequence by giving the classification level of the incident.. C. Upgrading the Classification Level by the Incident Commander The Incident Commander can request Health Services to upgrade the classification level of an incident. If Health Services decides to upgrade the incident, Health Services will follow the protocols stated in the above section. Apri 16, 2001 Page 9 CAMY DOCUMENTS\CWS\OPERATION PROTOCOLS.DOC i i i i i i ;Chapter 3 Hazardous Material Releases from Facilities Without a CWS Computer Terminal I. Facilities without a CWS computer terminal. Templates, designed to assist in the activation of the CWS for Level 2 and 3 incidents will be distributed to the facilities in the County that have a known potential to impact the community from an accidental release of a hazardous material and do not have a CWS computer terminal. Those facilities are: • Air Products at Equilon • Air Products at Ultramar • Antioch Water Treatment Plant 9 Calpine • General Chemical Bay Point • General Chemical Richmond ; • GWF Antioch (Wilbur Avenue east) • GWF Antioch (Wilbur Avenue west) GWF Bay Point • GWF Pittsburg (3rd St.) • GWF Pittsburg (Loveridge) • HASA • Martinez Railyard • Randall Bold Water Treatment Plant • Pittsburg Water Treatment Plant • Pittsburg Railyard • Polypure • Richmond Railyard II. How the Community Warning System has been Programmed Each CWS computer terminal interfaces with the entire CWS to improve emergency communications during certain programmed events. In addition, the CWS will be programmed by July 1, 2001 to initiate a sequence of actions for accidental hazardous materials release events. April 6, 2001 Page 10 CAMY DOCUMENTWWSWERATION PROTOCOLS.DOC Templates have been developed for Level 2 and 3 events for facilities that have a known potential of having an accidental release that could impact the community and that do not have a CWS computer terminal. Computer terminals located at COMM 1, CCCFPD dispatch center, OES, and Health Services have been programmed with the Level 2 and 3 programmed sequences for all of these facilities. III. Categories of Incidents Different categories of incidents require different types-of response. A response to a toxic gas release will differ from a response to a fire or an explosion. Health Services has established four categories of incidents for fixed facilities to assist the emergency response agencies in responding to such incidents.. They are Toxic Gas Release (TGR), Flammable Non-Toxic Hazardous Release(FNTHR), Various Fires/Explosions (VFE), and Various Spills/Plant Upsets (VSPU). A. Toxic Gas Release. This category is used for those chemicals that are either gases or liquids with a high enough vapor.pressure that when released would form a vapor cloud and could have an acute health consequence to the community. These chemicals are normally listed as extremely hazardous substances or acutely hazardous materials. B. Flammable Non-Toxic Hazardous Release. This category is for releases of chemicals that are flammable, but have not ignited. This could be in the form of a vapor cloud or liquid spill. The concern is a possible ignition and subsequent fire. C. Various Fires/Explosions. This category is for fires or explosions at a fixed facility. In some cases the facility may have not caused the fire(such as a grass fire),but the fire could be of concern to the public. Different sizes of fires and explosions will require different levels of alerting and notifications. D. Various Spills/Plant-Upsets. This category is for incidents that do not fit in the above three categories. Examples include an oil spill on a waterway, a spill of an acidic or basic material that . could be corrosive and dangerous to the public, or a release of an aerosol or solid powder material that could have an acute health consequence on the public. IV. Levels of Notification and,Response There are four levels of notification and response. See the Matrix for details on the levels and the Apri 16, 2001 Page. 11 C MY DOCUMENTSCWSWERATION PROTOCOLS.DOC I. i i notification and alerting for each level., Level 0 is a communication level between the facility and Health Services. The purpose of this communication level is to inform the Health Services Incident Response Team of any non-standard activity at a facility where there is a potential for public concern. A Level 0 incident must be easily contained and controlled by plant personnel Level1 is the notification level used to notify Health Services,the local fire and law enforcement 9-1-1 dispatchers that have CWS terminals,BAAQMD,USCG and OES of an incident where there is an on-site problem that, if not contained, could cause an off-site health and safety problem. Level 2 is for an incident requiring a response. At this level, there may be an off-site concern by the community;however,no health risk to the community is expected. Health Services,the local fire and law enforcement agencies/9-1-1 dispatch centers that are connected to the CWS, BAAQMD, USCG, and OES are notified. Health Services, local law enforcement and fire district/department will respond. An advisory notification'will be made to the television stations and radio stations that are a part of the system. Level 3 is for an incident requiring a response, outside assistance to the incident, and an off-site consequence is expected. Alerting will be done using sirens. The community will also be notified by sending messages to television and radio stations, cable head ends, by the automated telephone dialing system, and NOAA weather radios3. Health Services, the local fire and law enforcement agencies/9-1-1 dispatch centers that are connected to the CWS,BAAQMD,USCG,and OES will be notified. At this level,mutual aid maybe required from government agencies and the Petrochemical Mutual Aid Organization(PMAO). The response to hearing the sirens and the message from media notification is to shelter-in-place and turn on a radio or television for more information. V. Incident Notification Required. Health Services' Incident Notification Policy requires facilities to notify Health Services of certain incidents. Facilities without CWS computer terminals are expected to notify Notifying Health Services Incident Responders by pager. 3 CAER intends to donate NOAA Weather Radios to schools, day care facilities, hospitals, and long-term health care facilities in the,future. In addition, the State Office of Emergency Services - plans on installing a slave transmitter on Mt. Diablo, which should improve NOAA Weather Radio coverage in Contra Costa County. Immediate notification is required for any release or threatened release of a hazardous material that poses a present or potential hazard to human health and safety, property or the environment. (Contra Costa County Health Services Hazardous Material Incident Notification Policy IV.A.1.) April 6, 2001 Page 12 CAMY DOCUMENTS\CWS\OPERATION PROTOCOLS.DOC VI. Overview of System Activation, Alerting, Notification .and Emergency Response If there.is an incident of any level at a facility without a CWS computer terminal, the facility is to notify Health Services immediately. The facility can notify Health Services by pager or calling (925) 646-1112 to do this notification. .OES, CCCFPD, and COMM1, after consulting with Health Services, and Health Services can activate the CWS for Level 2 and 3 incidents for facilities that do not have CWS computer terminals. Health Services can at any time during an incident increase the classification level(e.g.from a Level 2 to a Level 3). If it will not delay measures to protect the health and safety of the community,this change in classification should be done in coordination with the Incident Commander, the facility and other responding agencies. VII. What the CWS'Does Upon Activation Level 2: Upon a Level 2 activation, the CWS will notify Health Services, the local fire and law enforcement agencies/9-1-1 dispatch centers, BAAQMD, USCG, and OES. The programmed sequence for a Level 2 activation will initiate a notification to the community through the Governor's Office of Emergency Services Emergency Digital Information Service(EDIS),which communicates with television and radio stations. The message given through EDIS to the radio and television stations is an advisory that states that there is an emergency at a particular facility andthat most people will not be affected. Health Services will respond to a Level 2 incident. The local fire and law enforcement agencies may also respond to a classification Level 2 incident. Level 3: Upon a Level 3 activation, the CWS will notify the same agencies notified for a Level 2 activation. Health'Services, the local fire department and law enforcement agencies will respond. Under the programmed sequence for a Level 3 activation, the community will be notified by television and radio through the Emergency Alert System(EAS),EDIS,and by a telephone call using the automated telephone dialing system. The automated dialing system is initiated to make calls to those down'wind from and nearest to the incident. The message given to the community using all the above communication routes will be to shelter-in-place and turn on a radio or television for updated information. The programmed sequence will also activate sirens to alert the community. Each facility has a predetermined grouping of sirens that will be sounded. It is also possible for Health Services to activate additional sirens as needed. In addition, Contra Costa County Ordinance Code section 450-2.016 requires a handler to report to Health Services immediately upon discovery, any release of a hazardous material reportable under any law to any federal, state or other local regulatory agency. April 6, 2001 Page 13 CAMY DOCUMENTSICWSIOPERAMN PROTOCOLS.DOC I i I VIII. Updates other than Upgrading the Classification Level of the Incident A. General As an incident progresses, updates about the incident will become necessary. Updates (other than upgrading an incident)could include downgrading an incident,calling an incident"Under Control", or issuing an"All Clear." Updates will,come from the agencies and issued to other agencies,and the media. Health Services or OES will transmit to the media, updates pertaining to possible health effects of the incident. A number of media follow-up message templates have been established. B. Downgrading, Calling "Under Control," or Issuing an "All-Clear." After an incident command system has'been established,Health Services,working with the incident commander,the responding fire and/or law enforcement agencies,the facility,and other responding agencies,will decide on downgrading an incident,calling an incident"Under Control,"or issuing an "All Clear". The incident commander for hazardous materials releases in Contra Costa County is determined by the location of the incident as follows: Jurisdiction Incident Commander City of..Richmond Richmond Fire Department Other cities City Police Department Non Highway or road incidents in Sheriff's Department the unincorporated areas,of the County Highways/non-city roads CHP C. ,Follow-up Notifications and Updates from the Facility to the.Agencies The facility can update Health Services and other agencies during an incident using one-on-one communication at the Emergency Operations Center or the Incident Command Center or by telephone. During a Level 1 incident, the facility should provide updates to Health Services every twenty minutes during the life of the Level 1 incident, unless the facility has notified the Health Services that the Level 1 incident will last for a specific period of time(e.g., a spill within containment that could take hours to dispose). April 6, 2001 Page 14 CAMY DOCUMENTS\CWS\OPERATION PROTOCOLS.DOC D. Updates to the Media.and the Community. Health Services.or OES will do the updates to the media. The media will be requested to broadcast the updated information to the public. Whenever possible,updates to the media and the community are to be done after consultation between the involved facility, the Incident Commander, Health Services, OES, and the local fire and/or law enforcement agencies. For a Level 3 incident,the automated telephone dialing system may also be used to provide updates to the community. IX. Upgrading the Classification Level of the Incident It may be necessary during an incident to upgrade the classification level of the incident(i.e.,Level I to 2,Level 1 fo 3,Level 2 to 3)because the incident spreads,the potential consequence of the release increases, or new information on the consequence of the incident becomes available. The facility, Health Services or the incident commander can initiate this upgrade. A. Upgrading the Classification Level by Health Services Health Services, at its discretion, can upgrade the classification level of an incident. Whenever possible, Health Services will consult with the Incident Commander, the facility, and other responding agencies before upgrading an incident. When Health Services decides to upgrade an incident Health Services will activate a programmed sequence. This will be accomplished in one of two ways: If a Health Services Incident Responder has access to a CWS computer terminal, he will activate the programmed sequence for the higher classification. If Health Services Incident Responders do not have access to a CWS computer terminal,they will call COMM 1 and ask the dispatcher to activate the appropriate programmed sequence by giving the classification level of the incident. April 6, 2001 Page 15 CAMY DOCUMENTS\CWS\OPERATION PROTOCOLS.DOC i B. Upgrading the Classification Level by the Facility The facility may decide to upgrade the classification level of an incident. When a facility determines that the incident is described by a higher.level, facility personnel is to contact Health Services as quickly as possible by either paging Health Services or by telephone. If Health Services decides to upgrade the incident, Health Services will follow the protocols stated above. i C. Upgrading the Classification Level by the Incident Commander The Incident Commander can request Health Services to upgrade the classification level of an incident. If Health Services decides to upgrade the incident; Health Services will follow the `. protocols stated above. i i i i I i April 6, 2001 Page 16 C:\MY DOCUMENTS\CWS\OPERATION PROTOCOLS.DOC Chapter 4 Hazardous Material Releases While in - Transportation I. How the Community Warning System has been Programmed Each CWS computer terminal interfaces with the entire CWS to improve emergency communications during certain programmed incidents. In addition,the CWS has been programmed to initiate a sequence of actions for accidental hazardous materials release incidents. A sequence is . being developed for Level 2 and 3 transportation incidents involving hazardous materials. C. Transportation incidents (releases)could occur anywhere in the County. Sirens may or may not be in the vicinity of the incident and the 9-1-1 dispatcher in the area may not have a CWS computer terminal. Computer terminals located at COMM 1, CCCFPD, OES, and Health Services will be programmed with the Level 2 and 3 sequences for transportation incidents. II. Categories of Incidents Different categories of incidents require different types of response. A response to a pipeline incident may differ from a response to a train or truck accident, as a pipeline may not be as easily accessible as a train or truck accident. The CWS has established two categories of incidents for transportation incidents. They are: Pipeline Incident(PI) Various Transportation Incidents (VTI) A. Pipeline Incident. This category is for liquid spills and gas releases from pipelines used for transporting hazardous materials from,to, or between facilities that are outside the boundaries of a facility. B. Various Transportation Incidents. This category includes all other types of transportation incidents, including highway,railway, waterway,and airway transportation that involve hazardous materials. III. Levels of Notification and Response There are only two levels of notification and response. See the Matrix for details on the levels and the notification and alerting for each level. For transportation incidents, Levels 2 and 3 are April 6, 2001 Page 17 CAMY DOCUMENTWWSWERATION PROTOCOLS.DOC I I applicable.. Level 2 is for an incident requiring a response. At this level, there may be an off-site concern; however, no health risk to the community is expected. Health Services, the local fire and law enforcement agencies/9-1-1 dispatch centers that are connected to the CWS,BAAQMD,USCG,and OES are notified. Health Services, local law enforcement and fire agencies will respond. An advisory notification will be made to the television stations and radio stations that are a part of the system. Level 3 is for an incident requiring a response, outside assistance to the incident, and an off-site consequence is expected. Alerting will'be done using sirens. The community will also be notified through the California Emergency Digital Information System ("EDIS") and the Emergency Alert System ("EAS") that sends messages to television and radio stations, cable head ends, by the automated telephone dialing system, and NOAA weather radios. Health Services,the local fire and law enforcement agencies/9-1-1 dispatch centers that are connected to the CWS,BAAQMD,USCG, and OES will be notified. At this level;mutual aid may be required from government agencies and the Petrochemical Mutual Aid Organization (PMAO). The response to hearing the sirens and the message from media notification is to;shelter-in-place and turn on a radio or television for more information. IV. What the CWS Does Upon Activation OES, CCCFPD, and COMM1, after consulting with Health Services, and Health Services, can activate the CWS for Level 2 and 3 for transportation incidents involving hazardous materials. . Level 2: Upon a Level 2 activation, the CWS will notify Health Services, the local fire and law enforcement agencies/9-1-1 dispatch centers, BAAQMD, USCG, and OES. The programmed sequence for a Level 2 activation will initiate a notification to the community through the Governor's Office of Emergency Services Emergency Digital Information Service ("EDIS"), which communicates with television,cable head ends,and radio stations. The message given through EDIS to the radio and television stations is an advisory that states that there is an emergency at a particular location and that most people will not be affected. Health Services will respond to a Level 2 incident. The local fire and law enforcement agencies may also respond to a Level 2 incident. Level 3: Upon a Level 3 activation, the CWS will notify the same agencies notified for a Level 2 activation. Health Services, local fire department and law enforcement agencies will respond. Under the programmed sequence for a Level 3 activation, the community will be notified by television and radio through the Emergency Alert System("EAS"),EDIS, NOAA weather radios5, i 5 CAER intends to donate NOAA Weather Radios to schools, day care facilities, hospitals, and long-term health care facilities in the;future. In addition, the State Office of Emergency Services April 6, 2001 Page 18 CNMY DOCUMEN-MCWMPERAT[ON PROTOCOLS.DOC I and by a telephone call using the automated telephone dialing system. The automated dialing system is initiated to make calls to those downwind from and nearest to the incident. The message given to the community using all the above communication routes will be to shelter-in-place and turn on a radio or television for updated information. Health Services will select the zones for the automated telephone dialing system activation, if appropriate, as well as which sirens to activate if any. V. Updates other than Upgrading the Classification Level of the Incident A. General As an incident progresses, updates about the incident will become necessary. Updates (other than upgrading an incident)could include downgrading an incident,calling an incident"Under Control", or issuing an "All Clear." Updates will come from the responding agencies and issued to other agencies and the media. Health Services or OES will transmit to the media, updates pertaining to possible health effects of the incident. A number of media follow-up message templates have been established. B. Downgrading, Calling "Under Control," or Issuing an "All-Clear." After an incident command system has been established,Health Services, working with the incident commander, the responding fire and/or law enforcement agencies, and other responding agencies, will decide on downgrading an incident or calling an "All Clear The incident commander for hazardous materials releases in Contra Costa County is determined by the location of the incident as follows: Jurisdiction Incident Commander City of Richmond Richmond Fire Department Other cities City Police Department Non Highway or road incidents in Sheriff's Department the unincorporated areas of the County Highways/non-city roads CHP plans on installing a slave transmitter on Mt. Diablo, which should improve NOAA Weather Radio coverage in Contra Costa County. April 6, 2001 Page 19 CAMY DOCUMENTSNCVA'S�OPERATION PROTOCOLS.DOC i C. Follow-up Notifications. and Updates to the Agencies Health Services and other agencies canlcommunicate using the CWS if they have access to a CWS terminal during an incident or may use,if.appropriate,one-on-one communication at the Emergency Operations Center or the Incident Command Center or by telephone. D. Updates to the Media and the Community Health Services or OES will do the updates to the media. The media will be requested to broadcast the updated information to the public. Whenever possible,updates to the media and the community are to be done after consultation between the Incident Commander, Health Services, OES, and the . local fire and/or law enforcement agencies. For a Level 3 incident the automated telephone dialing system'may also be used to provide updates to the community. i VI: Upgrading the Classification Level of the Incident A. General It may be necessary during an incident to upgrade the classification level of the incident(i.e.,Level 2 to 3) because the incident spreads, the potential consequence of the release increases, or new information on the consequence of the,incident becomes available. Health Services or the incident .commander can initiate this upgrade. B. Upgrading the Classification Level by Health Services Health Services, at its discretion, can upgrade the classification level of an incident. Whenever possible,Health Services will consult with the Incident Commander and other responding agencies before upgrading an incident. When Health Services decides to upgrade an incident,Health Services will activate a programmed sequence! This will be accomplished in one of two ways: If a Health Services Incident Responder has access to a CWS computer terminal, he will activate the programmed sequence for the higher classification. If Health Services Incident Responders do not have access to a CWS computer terminal,they will call Sheriff's Comm 1 and ask the dispatcher to activate the appropriate programmed sequence by giving the classification level of the incident. C. Upgrading the Classification Level by the Incident Commander The Incident Commander can request Health Services to upgrade the classification level of an incident. If Health Services decides to upgrade the incident, Health Services will follow the protocols stated in the above section.' i April 6, 2001 Page 20 CAMY DOCUMENTS\CWS\OPERATION PROTOCOLS.DOC i Chapter 5 False Activation of the Community Warning System When there is a false activation of the CWS (either one or more sirens only or of a programmed sequence),it will be necessary to notify Health Services,the local fire and law enforcement agencies, the community, and the media. The degree of notification will depend on the level of the false activation. False Activation of Sirens Only. If there is a false activation of sirens only,there is an immediate need to notify the community. The public is being educated to shelter-in-place when they hear a siren;therefore,the community must be notified that there was a false activation of the siren(s) and that there is no hazardous materials incident. If facility personnel hear a siren and know that a Level 3 incident is not occurring at their facility, the facility should first activate shelter-in-place procedures, andpage the Health Services Incident Responder as soon as possible.6 If an individual from afire or law enforcement agency hears a siren and is not aware of a Level 3 incident occurring in the community,that individual is to contact his 9-1-1 dispatch center. If the 9- 1-1 dispatch center is not aware of a Level 3 incident occurring in the area,the 9-1-1 dispatcher is to page the Health Services Incident Responder. If a 9-1-1 dispatch center is called by the public about a siren that has.been activated and the 9-1-1 dispatcher is unaware of a Level 3 incident occurring in the area,the 9-1-1 dispatcher is to advise the caller to "shelter-in-place" and then page the Health Services Incident Responder. In all of the above cases, after determining that a level 3 incident is not occurring, the Health Services Incident Responder will do one of the following: If the Health Services Incident Responder has access to a CWS computer, he will notify television and radio stations,the participating 9-1-1 dispatch centers,BAAQMD,USCG,and local fire and law enforcement agencies that there has been a false activation of a siren. A sequence named "False Activation of Sirens" has been designed to assist with this communication. 6 Sirens are tested each month on the first Wednesday at 11:00 a.m. All computer terminals have messages stating that a test is occurring. April 6, 2001 Page 21 CAMY DOCUMENTS\CWS\OPERATiON PROTOCOLS.DOC i i I I If the Health Services Incident Responder does not have access to a CWS computer terminal, he will call Sheriff's dispatch(COMM 1)and assist the 9-1-1 dispatch supervisor through the "False Activation of Sirens" sequence to transmit the information as described above. False Activation of the Community Warning System A false activation of the system could activate the sirens, automated telephone dialing system, and give false notification messages to EDIS, EAS, the National Weather Service ("NWS"), and the electronic media. 1 If a facility or an agency personnel learns that the system has been falsely activated, he should contact the 9-1-1 dispatch center as quickly as possible through the CWS and advise of the false activation. (This will allow the 94-1- dispatcher to advise callers of the situation.) Facility or. agency personnel should page the Health Services Incident Responder immediately thereafter and advise Health Services of the false activation of the system. 1 If a 9-I-I dispatch center learns that there has been a false activation of the system, the dispatcher should page the Health Services Incident Responder immediately. In either case, the Health Services Incident Responder will do one of the following: . i If the Health Services Incident Responder has access to a CWS computer, he will notify television and radio stations,the participating 9-1-1 dispatch centers,BAAQMD,USCG,and local fire and law enforcement agencies-that there has been a false activation of a siren. A sequence named "False Activation of CWS" has been designed to assist with this communication. 1 If the Health Services Incident'Responder does not have access to a CWS computer terminal, he will call Sheriff s dispatch(COMM 1)and assist the 9-1-1 dispatch supervisor through the sequence to transmit the information as described above. i 1 I " 1 i April 6, 2001 1 Page 22 CAMY DOCUMENTS\CWMPERATION PROTOCOLS.DOC I J Chapter 6 Agency Use for Unspecified Incidents The CWS may be used for incidents that have not been described in previous chapters. Under what conditions would the Community Warning System be used? How will the system be activated? Who would activate the system? This chapter will address these questions along with follow-up notifications and updates, and upgrading an incident. I. Conditions for Using the Community Warning System for Unspecified Incidents The CWS may`be used for incidents involving an imminent threat to the health and safety of the public, or if by using the system, the health and safety of the public could be protected. Fire incidents, law enforcement incidents, natural disasters, and public health incidents are all types of incidents during which the CWS could be used to provide warnings to the public. II. No Sirens Sirens have been designated for use only for hazardous materials incidents. III. Activation of the Community Warning System for Unspecified Incidents Any governmental agency can request the use of the CWS to provide notification to the public when such use will help to protect the health and safety of the public. The governmental agency is to contact Health Services Incident Responder for hazardous materials incidents or OES for all other incidents.through COMM land request the activation of the CWS. If the Health Services Incident Responder or OES decides to activate the CWS for the incident that has been requested,they will do one of the following: If a Health Services Incident Responder or OES has access to a CWS computer, he will notify television and radio stations, through EDIS, and the local fire and/or law enforcement agencies of the incident that is occurring. It may also be appropriate for the Incident Responder or OES to activate EAS, use the automated telephone dialing system, and the NOAA weather radios. When a CWS computer terminal is not available to Health Services Incident Responders.or OES, April 6, 2001 Page 23 CAMY DOCUMENTS\CWS\OPERATION PROTOCOIS.DOC. i I i they will call Sheriff's COMM l and' walk the 9-1-1 dispatch supervisor through isor thgh the activation of the CWS. This will notify the participating television and radio stations,through EDIS,and fire or law enforcement agencies that are in the local area of the incident that is occurring. It may also be appropriate for the Incident Responder or OES to activate EAS, use the automated telephone dialing system, and the NOAA weather radios. j IV. Follow-up Notification, Updates and Upgrades for Unspecified Incidents Heath Services or OES will do all follow-up notifications, such as an "All Clear" updates and upgrades in coordination with the requesting government response agency. After appropriate review Of the incident by the appropriate response agencies,OES, and Health Services,Health Services or OES will notify the television and radio stations through EDIS, and local fire or law enforcement of the follow-up notifications, updates, and upgrades for the incident. 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' October 2001 , EMC#01-2527 YVIC ' EV8MA cDWM*c0.01-8z7 Methodology ■ Telephone survey 0 Incident date: October 17, ■ Random selection of 2001 ' residents and businesses in ■ Day:Wednesday the activated and • Beginning time: 9 am appropriate�CAN Database ■ Ending time: 12 noon ' ■ Respondents who were at a Incident place: Martinez the location on the day and ■ Interviewing conducted date between the time October 19-22, 2001 ' beginning and time ending ■ Total n=518;±4.2 were interviewed Residential n=448 ■ Trained, Prbfessional Business n=70 Interviewers I Eh I C �2 Eva �a�Co.01,7527 1 i t �,:; :,.: . �;,. . .. , . ,. ti _. - .. .� �' ".t' ,. � .. .. , I I community g System stem Y ❑Heard ❑Haven't heard/DK ,00% ' 13%- 14% 9 ., 16% ej 6095 - 40% 87;.%:;: 86%' 84%:_ L095 '71.'' 096 ' Residential Business Residential Business About the system Heard sirens Side 3 ' Evar WMcDwmO Co.01-2527 I I Aware of the type of emergency the sirens signal I 1 I O Yes❑No ❑DK i ' 4% 11% 20% ' 20% ' 76% 69% I Residential Business I C Side 4 Evana4tOmmo Co.01-2527 I I I 2 I I • , �. ,�. . . .. . . .. 1 _ Y .. Y .. • � i 1 _ . . • :. . .•_. . � 1 _ . _ _ . . 1 . . _ . . _ .. .._. . . _. .. 1 • :. .. � III . � - - „ � li I II _. II ' I I � aI I �� a I I ' Type of emergency the sirens signal . . Residential Business ' For Refinery _. _ 35 31 AtntaGpheric 13 6 Community 12 10 Refinery Fire 11 15 Refinery Chemicalffoxic 10 8 Sheltarinplace 9 8 .Closewindowsldoors 8 _ 2 RefineryLeah 7 6 ' ShouldgofStay inside 7. 4 Platmllang blasts 6 6 For ShelllProblem at Shell 6 Refinery Spill. 5 4 Hazardous materialelrosic 4 (Asked of those who RsfineryEitploslon 4 8 know what kind of .Tum an radlofor lydormation 3 4 emergency the sirens Test alamJPractice alarm 2 2 ' Wait for call wilhInstructions 1 - signal) For EquilanlProblem at 0 4 Natural dsaster o 4 Don't know 2 6 Side 5 EvanaMDanugh Co.01-2517 I I 1 I I ' Appropriate action when sirens are heard . Residential Busing Close windowsldoorstvents 70 56 ' Stay lnsldeloon'tgooutside 35 31 Shelter in placa(Go to shelter. 30 27 Tum on rado for Information 18 21 Shut off air 8 13 ' Tum on TV forinformation 7 2 .Bring peb in 6 Wait for"al dear" 3 6 Wall for Call with instrucflarts 3 - ' Flndoutwhat'sgaingon 2 .Don't use telephone 1 2 'Evacuate buildnglleave area. 1 4 PanidCall.911 1 - ' Be careful/Put on'gas mask 0 2 . Dcri't know 2 6 I YY �� (Asked of those who know what kind of emergency the sirens signal) Side 6 EvanvMcDmmO Co.01-247 I 1 1 I 3 1 1 1 1 1 1 1 1 1 1 I I I I 1I Heard or learned of the incident (Residential) I ©Other/DK ❑Following day ❑After it was over but later that day tO Yes No G While It was happening 0 a: ' ( 88°1u EAJIC ° I We 7 Evan&?AmDmough Co.01-z527 i I 1 I ' Heard or learned of the incident (Business) ' 0 Other/DK ❑Following day 0 After it was over but later that day O Yes O No 0 While it was happening 4% r. 93% � E-hic .. : ..�..�r.: sd*a Era V4DW"O Co.01-2527 I I I ' 4 I 1 I I 1 � I 1 i 1 Learned about the incident ' Residential Business Heard the sirens 59 53 Heard It on the radio 19 16 :.CAN system/automated call/message 18 21 ' Saw/Heard it on,television 18 3 Someone called me 16 8 SawlSmelled something unusual 1s 16 ' County/County Health Department 3 2 Neighborlfrlend came over 2 Refineryemployee/Called refinery 1 3 ' Someone told me 1 11 Police or fire department informed me 1 intemobWeb 0 2 Heard helicopters 0 - ' Other 9 19 (Asked of those who were aware of the incident while it was happening) skis e ' EvarWWDMMO Co.01.2527 I I I Locationiwhen heard about the incident ' 0 Residential 0 Business 100% I 80% 71% 3 I 60%- 40%- 20% 0%40%20% `' 14111% 5% 5%1% 3%3% 2%1% 0% Home Work Car Oiddoors Else Skip I:/NIC Sido 10 Ev MVM:D&VtO Co.01-2527 I I I 5 I i i Sirens vs. CAN Residential DYss❑No/ ❑Skip 1000/.- 14% 00% 14% 17% 80% 16% 1 60% 40% ' 20% 0% ' Sirens CAN I:/NIS i ' E-M&kDw.O Co.01-2527 ' Turn on your television/radio for information (Residential) i ' ElTumed on ODid nottum on DAIready on ONoTVIRadio on OSkip 100%- 14% 14% 80% 8% 60% 1 29% 34o�° 40%- 20% - 0% 0%20%0% N 1EhIc Radio S8de,2 EvawdMd o°ojUh Co.01-2527 1 i 6 I i i 1 - i 1 1 � See or hear emergency alerts (Residential) i ' OSaw/Fiewd 0Did not seWhearlDK ❑Skip ' 100%- 80%- 44% 50°x6 60%- 40%- 20% 12% 20%- 36% 38°k 0'/o � N �do I:/NIS oda 13 ' Evara tDooa ft Co.01-2W i I 1i Instructions Clear and Consistent (Residential) i MCI wIConsistent ❑Not c{eWmnsistentOK ❑Skip 100%- 80%- 64% 00%80% 64% 62% 40% 20% 0% i 1-/'/I� N Radio saa 1e EvanNMtDdra�Co.Ot-2527 1 7 i i Turned On TV or Radio for information (Residential) I E::io:B�,� �7 �[3Radlo �Mldthlb�r �O$klp 100%- 14% 80% I 11% $0% 40% I 250/0 20% 195 010% I:./vIcj ESkI315 vanAtOcrough CO-01.2W Sirens vs. CAN (Business) I 12 Y;;�ONWD�KO Sk�lp 40/a 100%- IM 80%- 20% 60%- t-MEJ ' I 89% I�M 401/6- 20%- 00/0- Sirens CAN I./#SIC Evmm#*MwOuO C �18 O.W-2W 8 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 i r Turn on your television/radio for information? (Business) ti7Tumed on ODid Inot tum on[]Already on pNoTVlRadio on iMDK❑Ski 100% s 14°,6. 80% 16% 9% 796 14% 60°rG 40%- 53% L11 20°x6 I 11% ' 0% EYVIC N Ratio SRds 17 ' EvanWhWwnagh Co.01-7527 I ' See or hear alerts (Business) ' 17SawMeard 0Did not seefiearlDK ❑Skip I 100% 3 80% 0% 60% 81% 22% 40% 20% 49% 1 E/VIC N ��'° Me 18 Evans,Ac onwo Co.0,I-= I 9 r r rInstructions Clear and Consistent (Business) rMclear/consistent 0Not ciearlconsistentOK OSkip ' 100%- 80%- 51% 00%80% 51% 60% 91% 0 40% r 20% 0 f:l JIB N Racbo Side 19 rE nsUcDonao Co.0,-= 1 ' Turned on TV or Radio for information (Business) ' i]Both O N fl Radio 0 Neither O Skip 1000/0- 80%- 00%80% 11% r 60% a0% r 20% 1 E-AWC 0% Sldem Evw%ftDwmO Co.0,-2527 1 ' 10 1 ' Unclear TV instructions Residential Business. . ' Nof enough information 31 - 61dn't.tell what was l s Q ntng 22 Didn't tell.what.to do 19 ' Conflicting irrformailon 16 100 ftritlrig of.lnfonnation 9 .:DegreelScope of:hazard.. 6 UncleadsmalI witting; 6 : - incorrect Information." 3 ' EINC (Asked of those who said theTV instructions were unclear) ted,21 ' Evmm%kDm mO Co.01-2527 Radio station Residential Business 740 AWkCB8' 61 61 11 9 530 AM. . 540 AMS 9 Local radio etatiorL4alk radio .4 .. 3 ma. nez.emergeney 3 Police waming'station. : 2 93.3 FM 2 Putilic inforinadon radio.st on/KMPR AM 1 3 WOAM'` 95:5 FM 1. S KSFt)' z, 4 KFRC. 3 ;Don 12 � 0 c (National Wealfier)�:` .�;- '':: .. 4 3 o�d� (Asked of those who heard about the incident on the radio) SI&zz Ev nm%�Co.01-2527 ' � 1 1 Unclear radio instructions Residential Business. Didn:t tell what was happening 29 100 Degrewscope'of hazard 17 Notenough;infonnation 17 ' Conflicting information 13 33 ;Timing-of infonrratioril ' 3 Didn't tell What.to.:do;; 8 UnclearlSmell Writing. TVIRadlo reception nofelear 8 Incorieot information' 4 ' YY IIC (Asked of those who said the radio instructions were unclear) Sfi&M ' Er.VWD~Co.01-2527 Stayed indoors or outdoors JOResidential Business 100% ' eo% s 60% 0% ' 40% 20% 18% 14% 14% 11% 9% 9% 0% Stayed indoors for Stayed indoors for Didn't stay indoors Skip P+ duration part ' E Side 24 EmmakD~Co.01-2527 ' 12 i ' Did not stay indoors Residential Business 1 Mad to do somettiinglGo somewhere ,::31 13' Had to worklgo o.work :. 19. 19. EvacuatedlLeR:area;:;:: `.Ment home.to secure h'otrse/Biingpets,in_12:: : , . 19 . i _ IR.trarlSit/ R th@ rOadi:: :..:::• ',.. 9 Wanted_to see what was.going on :: 8 ".13 .. Looked cteailDidn't:see eny threat.: . :6' 13' 1 :ThougFit 1 heard the:Afl Clear slgnel': ;':;'.3 :_ . Thdu ht it was a test :: 1 ::Not:worr9ed tiboutit/Feit l was'safe... 1 '19 1 'Didn't know about k..:• 6 IYYIC (Asked of those who did not stay indoors during the incident) SICM 25 E M WMc0moL0 Co.01-2527 1 Close and lock all doors and windows ®Residential❑Business 100% ' so% ss% 60% ' ao% 20% 12% 8%14% 14%11% ' 6`� 1% 1% ANN 0% Closed and Closed and Open or DK Slap locked-certain locked- unlocked uncertain Ehic Side 25 Ere m&t0~Co.01-2527 1 ' 1.3 1 1 ' Seal cracks with tape or damp towels D Seal cracks❑Just Gose and lock ❑DK❑Skip ' 22% 27 13% 9% 4%% 6r% )80, nJResidential Business s6as n ftanWMCDwMM Co.01,2527 t Pets at this location ' 1 0 Yes ❑No/DK❑Skip 14% 11% 14% ' (]I ( 51% 36% ' 74% Residential Business +)IC �de2a EvanWAtDma�Co.01.257/ 1 14 1 1 1 1 1 _ _ 1 1 1 1 1 1 1 1 _ 1 1 1 1 Pets were indoors or outdoors JIM Residential❑Business ' 100% 8 80% 6% 60% 49% 40% ' 26% 23% 20%- 1% 0% 0% Indoors Outdoors OK Slap )ICSide 29 EvarsMcDooa0 Co.01452/ ' Brought pets indoors or left outdoors ®Residential Business 100% 94% ' 60`16 74% 60% ' 40%- 20%- 17% ' 9% 040 1% Indoors Outdoors Slap I YY I c SIM30 ErWWMCDO=0 Co.01-2527 1 15 �. r:, 1. ... v,.... .r ... .�,1 _. .. .. � - ..3 1 �. ._. ... . .- f �. ,� �i .. ... - i .. _ - ._ . � / 1 �, �. - .. .. .. ... 1 ' Turn off all heaters, air conditioners and fans to the outdoors ' ®Residential ❑Business ' 100%- 80%- 16360%40%20% 15% 14901% ' 3%4% 6%4% a 4% 0%4% 0% On Turn off- Turn off-Not Some or all Don't DK Slap Certain certain left on have/already off sae at ' Evaw&ftDorWUM Co.01-2527 ' Close or cover all vents to the out side air ' OResidential❑Business 100%- 80%- 60%- 40%- 00%80%60%40% 33% 26 7% 20% 9% 14%10% 10% 1gi11% 0% Fa—"3% 11111 ME Closed or Closed or Some leA Noventstawdy OK Sldp covered-Certain covered-not openAmcovared closedkovered ce>mm I:/NIC SIdM32 EverwW)ona gh Co.01-2527 16 1 i . . ., ,. .. [. .. ,- .. ' � � .� i �. � � l'.. _ .. .. .. . ' � _ �. ' 1 `.�. _-. ....� .�.... ......._ t 1 1 ` t .. .. .... t Fireplace 9 Yes❑No ❑Skip 14% 11°,6 9% ( 0 29% 57% 80% Residential Business ' EvamMcMnm*h Co.01-2527 1 Fire burning ' IMYes O No ❑Skip ' 0% 0% 9% ' 43% 57°Yo ' 91% Residential Business ' I YY I C Only 2 respondents had a fire burning Side 34 EvansVZDwMVhCo.01-2527 17 1 1 1 1 1 _ 1 1 1 1 1 1 1 1 ,_ , . , 1 1 1 1 ' Learn the incident was over Residential Business cAN system/eutometed'cell/message 43 58 ,. :Heard it on the radio;. 20 28 .. Z. .SOW/Heard it on television.' . 20 5 Someone called me 12 16 ' -.Heard jhe,slrens 9 15 s7ho ught enough time had passed 4 School.' •..: 3 ' County/County Heaft i Depaitment 2 3 Stiloke had clearedlt,00ked OK 2 3 sew/Smelled something unusual. 1 IP.olice.or fire department informed me 1 Refiiieryemployee/Calledrefinery 1 2 (Asked of those .RI..q Never Beard.. :- 1 i who were aware of Roa:reopened ;'.i. 1 the incident while it 0 was happening) `Didn't�careididn'tthinkitwas:over 0. EIIAC Neighbor/Friend came over 0 3omeonetoldmewheiel.was- .3 sft 35 Don't know .' 2 Ewes& Donoyph co.01-2527 1 ' All Clear phone message ' O Yes ❑No/DK ❑Skip ' 14% 11% 14% ' 25%( 0 61% 074% Residential Business I YY I C Side 36 Erar M:Dorg o Co.01-2527 18 t 0 ; d =77Y ' E"NS/MCDONOUGH Company Incorporated Contra Costa Health Department October 19-22, 2001 ' EMC 01-2527 n=518 1 .... .... :..: ::.:::..::: : : : :: :..::::.:: er l 1 .. IN ID NT:DATE — t C E Oc ob ....:.:.::.:.:...:....... xx IID NCENT DAY _ Wednes da Y .. INNI G TIM IV E 9 BEG am' : ; .:.::::.:.:::.:::: NDIN TIME' l_.noon « .: ; E G — ar 1 .nezINCIDENT PLACE— Mt . AWARE QUOTA .. . . — 1 Residential Business n=448 n=70 ' 1. INCIDENT NUMBER 2 RESPID 3. SEX ' Male 41% 43% Female 59 57 4. INTERVIEW LANGUAGE ' English 100 99 Spanish 0 1 ' Hello, my name is_, and I'm conducting a survey for The Evans/McDonough Research Company to find c how the people of your area feel about some of the different issues facing them. We are not trying to sell anything. and are collecting this information on a scientific and completely confidential basis. --------------------------------------------------------------------------------------------------------------------------------- ' 5. Today we're calling to ash people about an event that occurred recently in your area. Could you tell me if I'm calling you at a home or at a business? ' Home 100 - Business 1.00 (Don't Know) - - (IF Q5=1 or 3 SMI'TO Q91) (Home locations do not answer business questions) ' Opinion Research Strctteyic Services ' SEATTLE OFFICE.: 1633 Bellvue Avenue u Suite A Seattle,wA 98122 e Tel: (206)652-2454 o Fax: (206)652-5022 ,. BERKELEY OFFICE: 764 Gilman Street Berkeley, CA 94710 a Tel: (510)559-1776 o Fax: (510)559-1770 DC OFFICE: 6931 Arlington Road a Suite 308 a Bethesda, MD 20814 o Tel: (301)654-1669 a Fax: (240)465-1163 1 10130/01 EMC#01-2428 CWoHealth -2- 1 6. What hind of business is performed at this location? Construction/Engi neering - 13 ' Education - 7 Financial 6 Health care - 3 1 Manufacturing - 7 Retail/Sales 34 Service/Consulting - 17 1 Technical/Telecommunications - 9 Transportation - 4 (Precode) 1 7. How many employees does this location employ? 1-5 - 40 1 6-10 - 13 11-20 11 21-40 - 1.4 1 41-60 - 6 61-80 - 4 81+ - 9 1 (Record actual number, 99=Don't Know/Refused) 8. How many employees were working at this location during Day and Date between the 1 times of Time Beginning and Time Endine? 1-5 56 6-10 - 16 1 11-20 - 6 21-40 - 9 41-60 - 3 ' 61.+ - 3 (Record actual number, 99=Don't Know/Refused) 1 (RESUME ASKING ALL) 9. Were you at this location on Day and Date any time between Time Beginning and Time ' Ending or where you someplace else? Yes ------------------------------->CONTINUE 1.00 100 No ----------------------------------------------BASK TO SPEAK TO SOMEONE WHO ' WAS, ELSE TERMINATE (Don't Know) ----------------------------------->ASK TO SPEAK TO SOMEONE WHO WAS, ELSE TERMINATE 1 1 IWR I C.. 1 10130/01 EA9C#01-2428 CoCoHealth - 1 10. Were you at this location on Day and Date for the entire time between Time Beginning and Time Ending or where you there for only part of that time and spent part of'that time ' someplace else? Entire time 75 86 Part of the time 25 14 1 (Don't Know) 0 - (IF Q10=1 SKIP TO Q12) 1 (If at location for the entire incident skip to questions about the community warning system) 11. Did you arrive at this location between Time Beginning, and Time Ending or did you leave this location between Time Beginning and Time Endin-? 1 Arrived at location 26 50 Left location 71 50 ' (Don't Know) 3 - (RESUME ASKING ALL) 12. I'd like to ask you some questions about the Community Warning System. Have you, or 1 have you not heard about the community warning system? Heard about system 87 86 1 Haven't heard about system 12 14 (Don't Know) l 1 13. As you may know, the Community Warning System is a network of warning sirens throughout Contra Costa County's industrial area. Have you or have you never heard any of these sirens? ' Heard sirens 91 84 Haven't heard sirens 9 13 (Don't Know) 0 3 1 14. Can you tell me what kind of emergency the sirens signal, or do you not know what kind of emergency the sirens signal? 1 Yes 76 69 No 20 20 (Don't Know) 4 11 . 1 (IF Q14=2 OR 3 SKIP TO Q17) (Those who do not know what the sirens signal skip to awareness about the incident) 1 1 i 1 I- WRYIC_ 1 ' 10/30/01 EMC#01-2428 Co Co Health -4- 1 15. What kind of emergency do the sirens signal.? For Refi nery 35 31 ' Atmospheric 13 6 Community 12 10 Refinery Fire 11 15 1 Refinery Chemical/Toxic 10 8 Shelter in place 9 8 Should close windows/doors 8 2 1 Refinery Leak 7 6 Should go/Stay inside 7 4 Alarm/Several ]on(, blasts/Whistle/Horn 6 6 1 For Shell/Problem at She]] 6 - Refinery Spill 5 4 Hazardous materials/Toxic 4 - 1 Refinery Explosion 4 8 Turn on radio for information 3 4 Test alarm/Practice alarm 2 2 1 Wait for call with instructions ] - For Equilon/Problem at 0 4 1 Natural disaster 0 4 Don't know 2 6. (PRECODE) 1 16. What are you supposed to do when you hear the sirens? Close windows/doors/vents/chimney flue 70 56 1 Stay inside/Don't go outside 35 31. Shelter in place/Go to shelter/Take cover 30 27 Turn on radio for information 18 21 1 Shut off air 8 13 Turn on TV for information 7 2 Bring pets in 6 - 1 Wait for "All clear" 3 6 Wait for call with instructions 3 Find out what's going on 2 - 1 Don't use telephone 1 2 Evacuate building/leave area 1 4 Panic/Call 911 1 - 1 Be careful/Put on gas mask 0 2 Don't I,-.nom,, 2 6 (.PREC'ODE') 1 (RESUME ASKING ALL.) 1 7-'Y ' 10130/01 EMC#01-2428 Co Co Health -5- 17. I'd like to ask you some questions about a recent industrial.incident in your area. Are you aware that there was an industrial incident on DAY AND DATE in PLACE or were ' you not aware? Aware of incident 98 96 Not Aware of incident 2 4 ' (Don't Know) - - (IF Q17 = 2 OR 3, SKIP TO Q46) ' (Those who are unaware of the incident entirely skip to demographics. Do not add to count toward aware quota) 18. As best you can remember, please tell me when you learned or heard about the incident? ' Did you hear about it while it was happening, after it was over but later the same day, the following day or some other time? ' While it was happening 88 93 After it was over but later that day 10 6 Following day 1 - Some other time 0 - (Don't Know) 1 2 ' (IF Q18 = 23,4 or 5 SKIP TO Q22) (Those who were unaware until after the incident all clear, skip to question regarding CAN message) 19. How did you learn or hear about the incident? ' Heard the sirens 59 53 Heard it on the radio 19 16 CAN system/automated call/message 18 21 ' Saw/Heard it on television 18 3 Someone called me 16 8 ' Saw/Smelled something unusual 15 1.6 County/County Health Department 3 2 Neiahbor/Friend came over 2 - Refinery employee/Called refinery 1 3 t Someone told me 1 11 Police or fire department informed me 1 - ' Internet/Web 0 2 Heard helicopters 0 Other 9 1.9 (PRECODE) 1 I:/9 IC_ 10130/0l EMC#01-2425 CoCoHealth -6-. ' 20. Where were you when you heard about the.incident-- At home, at work, in your car, outdoors, or somewhere else? 1 Home 82 1 1 Work 6 82 Car 5 2 1 Outdoors 4 3 Somewhere else 3 2 (Don't Know) - - ' 21. Did you hear warning sirens on DAY AND DATE between TIME BEGINNING and TIME ENDING or did you not hear the sirens? Heard sirens 82 77 Didn't hear sirens 17 .23 (Don't Know) 1 - 1 (RESUME ALL WHO WERE AWARE OF ACCIDENT) 22. Did you or anyone at this location receive an automated phone call or message with ' information about the incident, or did you not receive an automated phone call or message? Received call/message 83 93 ' Did not receive call/message 16 6 (Don't Know) 2 2 1 (IF Q18 = 2,3,4 or 5 SKIP TO Q46) (All who were unaware until after the incident skip to demographics. Do not add to count towards ' quota) (RESUME ASKING ALL WHO WERE AWARE DURING INCIDENT) 23. Did you turn on your television DAY AND DATE between TIME BEGINNING and TIME ENDING for information about the incident or not? Turned on television 56 13 ' Did not turn on television 33 60 (Television already on) 9 8 (No TV/Radio already on) 2 18 1 (Don't know) 1 2 1 (IF Q23 = 3.4 OR 5, SKIT'TO Q27) (If no TV was used. ship to Radio questions) 24. Did you see emergency alerts about the incident on television., or not? ' Saw Oil television 65 46 Did not see on television 31 46 (Don't know) 4 8 1 �WYYIC_ 1 10/30/01 EMC#01-2428 CoCoHealth -7- 25. Would you say the television alerts and instructions were clear and consistent, or would you say the television alerts were not clear and consistent? ' Clear and consistent 78 67 Not clear and consistent 20 1.7 (Don't know) 3 17 1 (IF Q25 = 1 OR 3, SKIP TO Q27) 26. What part of the television instructions was not clew-? Not enou(yh information 31 = Didn't tell what was happening 22 Didn't tell what to do 19 - 1 Conflicting information on different stations 1.6 100 Timing of information 9 Degree/Scope of hazard 6 - 1 Unclear/Small writing Text at bottom of screen 6 = Incorrect information 3 (RESUME ASKING ALL WHO WERE AWARE DURING INCIDENT) 1 27. DidY on ou turn our radio DAY AND DATE between TIME BEGINNING and TIME Y ' ENDING for information about the incident or not? Turned on radio 55 69 (Radio already on) 3 10 Did not turn on radio 39 1.6 (No radio/TV already on) 3 3 (Don't know) I 2 ' (IF Q27 =3,4 OR 5, SKIP TO Q32.) (If no radio, skip to indoor questions) 28. Did you hear emergency alerts about the incident on the radio, or not? Heard on radio 76 69 Did not hear on radio 23 27 ' (Don't know) 1 4 (IF Q28 = 2 OR 3, SKIP TO Q32) (If they did not hear a radio alert about the incident, skip to indoor questions) 1 1 1 - I:l�llC_ 1 1 10/30/01 EMC#01-2428 Co Co Health -8- )9. On what radio station did you hear about the incident? 740 AM/KCBS 61 61 1 810 AM/KGO 11 9 530 AM 7 540 AM 5 9 1 Local radio station/Talk radio 4 3 Martinez emergency 3 Police warning station 2 - 1 93.3 FM 2 - Public information radio station/KNPR AM 1 3 550 AM l - 1 95.5 FM 1 3 104.5 FM 1 - ' KSFO 1 - KFRC 3 Don't know 7 12 (National Weather) 4 3 1 (Other, Please specify) 96 97 30. Would you say the radio alerts and instructions were clear and consistent, or would you ' say the radio alerts were not clear and consistent? Clear and consistent 81 88 1 Not clear and consistent 14 9 (Don't know) 5 3 (IF Q30 = 1 OR 3, SKIP TO Q32) 1 31. What part of the radio instructions was unclear.? Didn't tell what was happening 29 100 Degree/Scope of hazard 17 - ' Not enough information 17 - Conflictina information on different stations 13 33 Timin- of information 13 - Didn't tell what to do 8 - Unclear/Small writing/Text at bottom of screen 8 - TV/Radio reception not clear 8 - 1 Incorrect information 4 - (RESUME ASKING ALL WHO WERE AWARE DURING INCIDENT) 1 3?. After you heard about the incident. did you stay indoors between BEGINNING TiME and ENDING TIME or did you not stay indoors for that entire time? 1 Staved indoors for duration (Stayed indoors some of time) 69 74 ' Didn't stay indoors 10 10 1 (Don't Know) 21 16 (IF Q32 = F, SKIP TO Q-34) 1 IWYYICAW 1 10130/01 EiVIC#01-2428 Co Co Health -9- 1 33. Why didn't you stay indoors? Had to do something/Go somewhere 31 1.3 Had to work/go to work 19 19 ' Evacuated/Left area 13 6 Went home to secure house/Bring pets in 12 1.9 In transit/On the road/Continued on my way 9 - 1 Wanted to see what was going on 8 13 Looked clear/Didn't see any threat 6 1.3 Thought I heard the All Clear signal 3 - ' Thought it was a test 1 Not worried about it/Felt I was safe 1 -19 1 On break 1 6 Didn't know about it 6 (RESUME ASKING ALL WHO WERE AWARE DURING INCIDENT) 1 34. During the period that you were indoors during the incident, did you close and lock all of your doors and windows or were some of them unlocked or open? (If closed and locked doors and windows, ask:) Just to confirm your response, are you certain that you closed and locked all of the doors and windows or are you not certain? Closed and locked-Certain 77 76 1 Closed and locked-Not Certain 13 7 Open or unlocked 9 16 1 (Don't know) 1 2 (IF Q34 = 3 OR 4, SKIP Q36) (If they did not try to close and lock skip to pet questions) 1 35. Did you seal the cracks around all of your doors and windows with tape or damp towels or did you just close and lock them? 1 Sealed cracks 17 12 Just close and lock 83 82 (Don't know) 0 6 (RESUME ASKING ALL WHO WERE AWARE DURING INCIDENT) 36. Do you have any pets at this location? 1 Yes 59 16 No 41 82 (Don't Know) 2 1 (IFS' Q36 = 2 O1(r'.3, SKIP Q39) (If'no pets. skip to closing, heater/air conditioner/fan question) ' 37. Were any of your pets outdoors when you first iearned of the incident or were your pets indoors? Outdoors 51 40 Indoors 46 60 (Dont know) > - i _ . I WMA)I C_ 1 10130101 EMC#01-2428 CoCOfkalth -10- (IF Q37 = 2 OR 3, SKIP Q39) 38. Did you leave your pets outdoors or did you brim your pets indoors? Outdoors 35 25 Brought Pets Indoors 65 75 (Don't know) - - 1 (RESUME ASKING ALL WHO WERE AWARE DURING INCIDENT) 39. Did you turn off all of the heaters, air conditioners, and fans to the outdoors or were 1 some of them left on? (If turned off ask:)Just to confirm your response, you are certain that you turned of all of the heaters, air conditioners, and fans to the outdoors or are you ' not certain? Turned off-Certain 73 81 Turned off-Not Certain 3 5 1 Some or all left on 7 5 (Don't have/already off) 17 5 (Don't know) 0 5 ' 40. Did you close or cover all vents to outside air in the house or were some of them left open and uncovered? (If closed and cover ask:) Just to confirm your response, are you certain that you closed or covered all of the vents in the house, or are you not certain? . ' Closed or covered-Certain 30 39 Closed or covered-Not Certain 10 3 Some left open/uncovered 38 31 (No vents/already closed/covered) 17 11 (Don't know) 5 1.6 1 41. Do you have a fireplace at this location? Have Fireplace 66 10 1 Don't have Fireplace 34 90 (Don't know). (IF Q41 = 2 OR 3, SKIP Q44) (If no fireplace, skip to how they learned the incident was over) 42. Did you have a fire burnin(rin your fireplace between TIME BEGINNING and TIME ENDING at this location or not? 1 Had Fire Burning 1 - Did not have Fire Burning 99 100 (Don't know) v - - (IF Q42 = 2 OR 3, SKIP Q44') ' 43. Did you close the damper on your fireplace oi- leave it open? Closed 50 - Left open 50 = (Already closed) (Don't knov ) - ca 1 ' 10%30/01 EMC#01-2.128 CoCoHealth -11- 1 (RESUME ASKING ALL WHO WERE AWARE DURING INCIDENT) 44. How did you learn that the incident was over? ' CAN system/automated call/message 43 58 Heard it on the radio 20 26 Saw/Heard it on television 20 5 1 Someone called me 12 16 Heard the sirens 9 15 Thought enough time had passed 4 - 1 School 3 - County/County Health Department 2 3 Smoke had cleared/Looked OK 2 3 ' Saw/Smelled something unusual l - Police or fire department informed me 1 - Refinery employee/Called refinery 1 2 Didn't/Never heard 1 2 Road reopened 1 - ' Internet/Web 0 - Didn't care/didn't think it was over 0 Neighbor/Friend came over 0 - 1 Someone told me where 1 was - 3 Don't know 2 (PRECODE) 1 45. Did you or anyone at this location receive an automated phone call or message notifying you that the incident was over, or did you not receive an automated phone call or ' message? Received call/message 71 84 Did not receive call/messaLye 27 13 (Don't Know) y 2 3 ' MEASKING ALL (RESUME ) 1 1'd like to ask you a few questions for statistical purposes only. ' 46. What is the Zip Code of this location? (Record actual number, 99—Don't Know/Refused) 47. What city is this location in" ' (PRECODE) 48. Do you have cable television in your home? ' Have cable 90 60 Don't have cable 10 36 (Not sure don't know) 1 4 1 M39 i . 1 10130/01 EMC,#01-2428 CoCoHealth -12- 1 49. What is the last grade you completed in school? Some grade school 1 - 1 Some high school 8 - Graduated High School 28 31 Technical/Vocational 1 1 1 Some College 28 33 Graduated College 24 27 Graduate/Professional 8 6 ' (Don't Know/Refused) 3 1 50. Do you rent or own your home or apartment? ' Rent 21 36 Own/buying 76 57 (Other) 2 3 (Don't Know) 1 4 51. What is your age? 18-24 3 7 ' 25-29 5 6 30-34 9 7 1 35-39 10 14 40-44 15 13 45-49 10 11 1 50-54 10 .1.7 55-59 5 7 60-64 7 6 1 65+ .19 4 (Refused) 7 7 1 52. What race would you classify yourself as African-American, White, Hispanic, Latino, Asian or something else: Afr-Amer/Black 1 - ' White/Caucasian 81 79 Hispanic/Latino 7 7 Asian/Asian-Am 4 10 1 (Other_) 5 4 (Refused) 3 ' 53. Do _you speak a lanauage other than English/Spanish in your home? Yes 1.3 16 No 86 84 1 (Don't know) 1 - (1<L" Q53, (Don't SEND) 1 I:l_ 9IC_ 1 10/30/01 EMC#01-2428 Co Co Health -13- 54. What language other than English/Spanish is spoken in your home? Spanish 35 27 1 German 8 - Italian . 7 French 5 - 1 Hebrew 5 - TaRalog 5 9 Japanese 5 - 1 Cantonese 3 9 Russian 2 - Vietnamese - 9 1 Chinese - 9 Bulgarian 2 - 1 Dutch 2 - Greek 2 9 Indian 5 - 1 Fijian 2 = Latvian 2 Malaysian 2 - 1 Persi an 2 - Phi l.ippino 7 9 Polish 2 - 1 Sign language 2 = Refused 2 No/None 8 9 1 THANK YOU Record from sample 55. Interview time 1 56. Interview date ' 57. Phone number etad 1 1 1 1 - I:I�IIC_ 1 REQUEST TO SPEAR FORM ' (THREE (3) MINIITE LIMIT) Complete this form and place it in the box near the speakers' rostrum before addressing the Board. / Name: / l�/I � � Phone: 512Z-J�I X Address: /// City: I am speaking for myself or organization: (name of organization) CHECK ONE: I wish to speak on Agenda Item # Date: My comments will be: general �_ for agai` st I wish to speak on the subject of I do not wish to speak but leave these comments for the Board to consider: SPEAKERS 1. Deposit the "Request to Speak" form (on the reverse side) in the box next to the speaker's microphone before your agenda item is to be considered. 2. You will be called on to make your presentation. Please speak into the microphone at the podium. 3. Begin by stating your name and address and whether you are speaking for yourself or as the representative of an organization. 4 . Give the Clerk a copy of your presentation or support documentation if available before speaking. 5. Limit your presentation to three minutes. Avoid repeating comments made by previous speakers. (The Chair may limit length of presentations so all persons may be heard) . REQUEST TO SPEAR FORM (THREE (3) MINUTE LIMIT) �.. Complete this form 'and place it in the box near the speakers' rostrum before addressing th Board. Name: u,4, Phone: Address: +�,�'V d;Cit I am speaking for myself or organization: (name of organization) CHECK ONE: I wish to speak on Agenda Item # Date: My comments will be: general for against I wish to speak on the subject of I do not wish to speak but leave these comments for the Board to consider: / e ? SPEAKERS 1. Deposit the "Request to Speak" form (on the reverse side) in the box next to the speaker's microphone before your agenda item is to be considered. 2 . You will be called on to make your presentation. Please speak into the microphone at the podium. , 3. Begin by stating your name and address and whether you are speaking for yourself or as the representative of an organization. 4 . Give the Clerk a copy of your presentation or support documentation if available before speaking. 5. Limit your presentation to three minutes. Avoid repeating comments made by previous speakers. (The Chair may limit length of presentations so all persons may be heard) .