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HomeMy WebLinkAboutMINUTES - 11051996 - C67 TO: ` BOARD OF SUPERVISORS F&HS-02 Contra FROM: FAMILY AND HUMAN SERVICES COMMITTEE Costa County DATE: October 28, 1996 CpUH� SUBJECT: STATUS STATUS REPORT ON THE SERVICE INTEGRATION PROJECTS SPECIFIC REQUEST(S)OR RECOMMENDATION(S)&BACKGROUND AND JUSTIFICATION RECOMMENDATIONS: 1. ACCEPT the attached report from the County Administrator's Office on the status of the Service Integration Projects. 2. DIRECT the County Administrator to make a further status report on this subject to the 1997 Family and Human Services Committee by the end of February 1997 and for this purpose REFER oversight of the Service Integration Projects to the 1997 Family and Human Services Committee. 3. REMOVE this subject as a referral to the 1996 Family and Human Services Committee. BACKGROUND: On July 16, 1996, the Board of Supervisors approved a report from our Committee which included the following recommendation: 4. REQUEST the County Administrator to report to the Family and Human Services Committee again on developments in the Service Integration Projects on October 14, 1996. The report was scheduled for October 28, 1996 because of the press of other business before the Committee. CONTINUED ON ATTACHMENT: YES SIGNATURE: RECOMMENDATION OF COUNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITT APPROVE OTHER SIGNATURE(S): ACTION OF BOARD ON APPROVED AS RECOMMENDED X OTHER VOTE OF SUPERVISORS I HEREBY CERTIFY THAT THIS IS A TRUE X UNANIMOUS(ABSENT ----------- ) AND CORRECT COPY OF AN ACTION TAKEN AYES: NOES: AND ENTERED ON THE MINUTES OF THE BOARD ABSENT: ABSTAIN: OF SUPERVISORS ON THE DATE SHOWN. ATTESTED Novemberr'5, 1996 Contact: PHIL BAT kl LOR,CLERK OF THE BOARD OF CC. SUP VI AND COUNTY A I RAT County Administrator Sara Hoffman, Senior Deputy County Admin ra BY U F&HS-02 STATUS REPORT ON THE SERVICE INTEGRATION PROJECTS On October 28, 1996, Sara Hoffman from the County Administrator's Office presented the attached report to our Committee and reviewed it with us in some detail. Ms. Hoffman played for us the interview done by Public Radio International (PRI) for its Marketplace Program with staff and clients of the Service Integration sites. A copy of the tape is attached for the information of the Board members. Ms. Hoffman noted.the difficulty the sites are having is straightening out their organizational lines and determining who is in charge of the sites and from whom staff is to get their supervision. This issue is being discussed with the appropriate employee unions. In terms of operations, Ms. Hoffman noted that the Family Assessment Record is being redesigned in order to simplify and shorten it. Training is being conducted on the new form. In regard to outcomes, Ms. Hoffman described the work Jim Connell from the Aspen Institute has done with the staff in the all day session he had with them. She also noted that the MIS system is a major challenge because the Synergy system has not yet delivered the online capability we had expected they would provide. The East Bay Community Foundation continues to support the County in this regard even if we need to go to an alternative system. Finally, the Cowell Foundation hired some researchers from U.C. Berkeley to look at six community service organizations and judged the Service Integration Programs as strong and well-run models. In response to a question from Supervisor DeSaulnier about how we will be able to evaluate the progress which individual families have made, Ms. Hoffman responded that the Family Assessment Record will be the main tool for this . purpose. Supervisor DeSaulnier noted his priority that we be able to track the success of this model so policy makers can begin to make judgments about where to apply resources if, in fact, we get block grants that give us more discretion in how we provide services. -2- CONTRA COSTA COUNTY OFFICE OF THE COUNTY ADMINISTRATOR 651 Pine Street, 10th Floor Martinez, California 94553 Telephone: 335-1052 DATE: October 24, 1996 TO: Family and Human Services Committee Supervisor Mark DeSaulnier Supervisor Jeff Smith FROM: Sara Hoffman Senior Deputy Administrator SUBJECT: Status of Service Integration The Service Integration teams were initiated in August 1994. This October, each of the sites celebrated their second anniversary, bringing together clients, staffs from the larger departments and team members in recognition and appreciation of the hard work of all involved. Since the last report to the Family and Human Services Committee, work has continued on refining the Service Integration program design and organizational infrastructure. This work has been done primarily through the three task forces: • Management Task Force is finalizing its work to define the roles and responsibilities of positions associated with the Service Integration Team (SIT) and to develop an organizational chart that defines accountability and interrelationships of staff (of the teams and home departments). An important issue currently in review is reporting relationships. • Operations and Intervention Strategies Task Force has completed redesign of the Family Assessment Record (FAR). Training is currently in progress on the FAR, the case conferencing and triage format. The training is provided by the Greater Bay Area Family Resource Network (GBAFRN) in consultation with team members. A major focus has been in-depth training on interviewing as outlined in the revised FAR • Outcomes Task Force has prioritized key outcomes (which are being tracked). cry • Outcomes Task Force has prioritized key outcomes (which are being tracked). Evaluation of the program that addresses the points of view of families, staff, County leaders and the State continues to be a challenge. We were fortunate to have the help of Jim Connell,Aspen Institute, in refining our thoughts about the linkages between activities, outcomes and our theories of change. Although union representatives were at many of the Task Force meetings, much of what has been produced in the Task Forces will need to go through meet-and-confer with the employee organizations. Recognition of SIT The Marketplace program on National Public Radio interviewed families and team members about the work of the SIT and broadcast this interview in early October. A number of positive phone calls were received from other counties about our program. The Cowell Foundation hired researchers from U.C. Berkeley to evaluate the six Family Resource Centers which receive funding support from Cowell. The SIT was judged as an extremely strong model of effective service delivery that promotes families' self sufficiency. The range of services and the integrated case management model were also praised. Noted by the researchers was our desire for more resident ownership of the program. Work on SIT's 30 minute documentary with CCTV is nearly complete. After final review, this film piece is scheduled for viewing in December 1996. Funding Support The Foundation for Understanding and Enhancement (FUNEN) has placed a personal computer and printer at the Ambrose site. This PC is connected to the Internet and there is a web site that lists entry level jobs in Contra Costa County by type of job, location and salary. The SIT is incorporating this resource in our work with families seeking employment. STT has been involved in two collaborative proposals of note. The first was sponsored by the Housing Authority and authored by Grace Schmidt. $5000 was secured to have the Neighborhood Youth Corp. (NYC) provide "job readiness" training to 20 teenagers from the North Richmond community. Plans are underway to place these teens with concerned business leaders who will provide mentorship and salary. The second proposal is sponsored by FUNEN and authored by Ashok Petwardwen. The joint proposal will be submitted to the California Wellness Foundation for the "Computers in Our Future" grant. 4 Discussions are also underway for support to strengthen the employment component of SIT. We are particularly interested in the "Curtis" model which focuses in intensive, short term job seeking support with ongoing support once a job has been secured. The MIS system continues to be a major challenge. The East Bay Community Foundation has said that they want to work with us whether or not the Synergy system proves viable. CONTRA COSTA COUNTY OFFICE OF THE COUNTY ADMINISTRATOR 651 Pine Street, 10th Floor Martinez, California 94553 Telephone: 335-1052 DATE: October 28, 1996 TO: Family and Human Services Committee Supervisor Mark DeSaulnier Supervisor Jeff Smith FROM: Sara Hoffman Senior Deputy Administrator SUBJECT: Status of Service Integration The Service Integration teams were initiated in August 1994. This October, each of the sites celebrated its second anniversary, bringing together clients, staffs from the larger departments and team members in recognition and appreciation of the hard work of all involved. Since the last report to the Family and Human Services Committee, work has continued on refining the Service Integration program design and organizational infrastructure. This work has been done primarily through the three task forces: • Management Task Force is finalizing its work to define the roles and responsibilities of positions associated with the Service Integration Team (SIT) and to develop an organizational chart that defines accountability and interrelationships of staff (of the teams and home departments). An important issue currently in review is reporting relationships. 0 Operations and Intervention Strategies Task Force has completed redesign of the Family Assessment Record (FAR). Training is currently in progress on the FAR, the case conferencing and triage format. The training is provided by the Greater Bay Area Family Resource Network (GBAFRN) in consultation with team members. A major focus has been in-depth training on interviewing as outlined in the revised FAR. • Outcomes Task Force has prioritized key outcomes (which are being tracked). Evaluation of the program that addresses the points of view of families, staff, County leaders and the State continues to be a challenge. We were fortunate to have the help of Jim Connell, Aspen Institute, in refining our thoughts about the linkages between activities, outcomes and our theories of change. Although union representatives were at many of the Task Force meetings, much of what has been produced in the Task Forces will need to go through meet-and-confer with the employee organizations. Recognition of SIT The Marketplace program on National Public Radio interviewed families and team members about the work of the SIT and broadcast this interview in early October. A number of positive phone calls were received from other counties about our program. The Cowell Foundation hired researchers from U.C. Berkeley to evaluate the six Family Resource Centers which receive funding support from Cowell. The SIT was judged as an extremely strong model of effective service delivery that promotes families' self sufficiency. The range of services and the integrated case management model were also praised. Noted by the researchers was our desire for more resident ownership of the program. Work on SIT's 30 minute documentary with CCTV is nearly complete. After final review, this film piece is scheduled for viewing in December 1996. Funding_SuPport The Foundation for Understanding and Enhancement (FUNEN) has placed a personal computer and printer at the Ambrose site. This PC is connected to the Internet and there is a web site that lists entry level jobs in Contra Costa County by type of job, location and salary. The SIT is incorporating this resource in our work with families seeking employment. SIT has been involved in two collaborative proposals of note. The first was sponsored by the Housing Authority and authored by Grace Schmidt. $5000 was secured to have the Neighborhood Youth Corp. (NYC) provide "job readiness" training to 20 teenagers from the North Richmond community. Plans are underway to place these teens with concerned business leaders who will provide mentorship and salary. The second proposal is sponsored by FUNEN and authored by Ashok Petwardwen. The joint proposal will be submitted to the California Wellness Foundation for the "Computers in Our Future" grant. Discussions are also underway for support to strengthen the employment component of SIT. We are particularly interested in the "Curtis" model which focuses in intensive, short term job seeking support with ongoing support once a job has been secured. The MIS system continues to be a major challenge. The East Bay Community Foundation has said that they want to work with us whether or not the Synergy system proves viable. CONTRA COSTA COUNTY OFFICE OF THE COUNTY ADMINISTRATOR 651 Pine Street, 10th Floor Martinez, California 94553 Telephone: 335-1052 DATE: October 24, 1996 TO: Family and Human Services Committee Supervisor Mark DeSaulnier Supervisor Jeff Smith FROM: Sara Hoffman J Senior Deputy Administrator SUBJECT: Status of Service Integration The Service Integration teams were initiated in August 1994. This October, each of the sites celebrated their second anniversary, bringing together clients, staffs from the larger departments and team members in recognition and appreciation of the hard work of all involved. Since the last report to the Family and Human Services Committee, work has continued on refining the,Service Integration program design and organizational infrastructure. This wok'h'as been done primarily through the three task forces: • Management Task Force is finalizing its work to define the roles and responsibilities of positions associated with the Service Integration Team (SIT) and to develop an organizational chart that defines accountability and interrelationships of staff (of the teams and home departments). An important issue currently in review is reporting relationships. • Operations and Intervention Strategies Task Force has completed redesign of the Family Assessment Record (FAR). Training is currently in progress on the FAR, the case conferencing and triage format. The training is provided by the Greater Bay Area Family Resource Network (GBAFRN) in consultation with team members. A major focus has been in-depth training on interviewing as outlined in the revised FAR. • Outcomes Task Force has prioritized key outcomes (which are being tracked). 17 • Outcomes Task Force has prioritized key outcomes (which are being tracked). Evaluation of the program that addresses the points of view of families, staff, County leaders and the State continues to be a challenge. We were fortunate to have the help of Jim Connell, Aspen Institute, in refining our thoughts about the linkages between activities, outcomes and our theories of change. Although union representatives were at many of the Task Force meetings, much of what has been produced in the Task Forces will need to go through meet-and-confer with the employee organizations. Recognition of SIT The Marketplace program on National Public Radio interviewed families and team members about the work of the SIT and broadcast this interview in early October. A number of positive phone calls were received from other counties about our program. The Cowell Foundation hired researchers from U.C. Berkeley to evaluate the six Family Resource Centers which receive funding support from Cowell. The SIT was judged as an extremely strong model of effective service delivery that promotes families' self sufficiency. The range of services and the integrated case management model were also praised. Noted by the researchers was our desire for more resident ownership of the program. Work on SIT's 30 minute documentary with CCTV is nearly complete. After final review, this film piece is scheduled for viewing in December 1996. Funding Support The Foundation for Understanding and Enhancement (FUNEN) has placed a personal computer and printer at the Ambrose site. This PC is connected to the Internet and there is a web site that lists entry level jobs in Contra Costa County by type of job, location and salary. The SIT is incorporating this resource in our work with families seeking employment. SIT has been involved in two collaborative proposals of note. The first was sponsored by the Housing Authority and authored by Grace Schmidt. $5000 was secured to have the Neighborhood Youth Corp. (NYC) provide "job readiness" training to 20 teenagers from the,North Richmond community. Plans are underway to place these teens with concerned business leaders who will provide mentorship and salary. The second proposal is sponsored by FUNEN and authored by Ashok Petwardwen. The joint proposal will be submitted to the California Wellness Foundation for the "Computers in Our Future" grant. Discussions are also underway for support to strengthen the employment component of SIT. We are particularly interested in the "Curtis" model which focuses in intensive, short term job seeking support with ongoing support once a job has been secured. The MIS system continues to be a major challenge. The East Bay Community Foundation has said that they want to work.with us whether or not the Synergy system proves viable. Service Integration in CCC National Public Radio Tape Family &Human Svcs. Attachment