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_ BOARD OF SUPERVISORS ^^��,,,,��}}
FROM: INTERNAL OPERATIONS COMMITTEE I �.JLJI ltra
November 14, 1988 Costa
DATE: C C^
SUBJECT: DELTA REGIONAL COMMUNICATIONS CENTER
SPECIFIC REQUEST(S) OR RECOMMENDATIONS) & BACKGROUND AND JUSTIFICATION
RECONIlMENDATIONS
1 . Request the Sheriff-Coroner and Director of Personnel to
report to our Committee on December 12, 1988 on the extent
of the problem with recruiting Dispatchers for the. Sheriff ' s
Communications Center and the Delta Regional Communications
Center and on their recommendations for what is required to
solve the problem.
2 . Request the DRCC Operations Committee and the
Sheriff-Coroner to provide our Committee on December 12,
1988 with the report the Board of Supervisors requested on
August 16, 1988, as well as their comments on any other
problems with the operation of the Joint Powers Authority
for the DRCC which the Operations Committee or . the
Sheriff-Coroner believe should be brought to the attention
of the Board of Supervisors.
3 . Request the County Administrator to advise the other parties
to the Joint Powers Authority which operates DRCC that our
Committee will consider any and all operational problems
with DRCC at our meeting on December 12, 1988 and inviting
their presence and participation at the meeting in order to
insure that the Board of Supervisors is aware of and
prepared to address any problems with the Joint Powers
Authority which may be interfering with the maximum
operational efficiency of DRCC.
4 . Request the Sheriff-Coroner to be present at our' Committee' s
meeting on December 12, 1988 to respond to the concerns
which may be expressed by the DRCC Operations Committee, or
by the other parties to the Joint Powers Authority in order
to insure that DRCC is operating as effectively and as
efficiently as possible.
5 . Request the Sheriff-Coroner to supply our Committee on
December 12, 1988 with a report on the agencies which are
now on-line with the DRCC computer, when each agency came
on-line, and what problems there have been with getting
agencies on-line and keeping them on-line with full computer
capability since the DRCC was established.
CONTINUED ON ATTACHMENT: _ YES SIGNATURE:
_ RECOMMENDATION OF COUNTY ADMINISTRATOR _ RECOMMENDATION OF BOARD COMMITTEE
X APPRO OTHER__
SIGNA uRE(s): Sunne W. McPeak Tom Torlakson
ACTION OF BOARD ON November 29, 1988 APPROVED AS RECOMMENDED X OTHER
VOTE OF SUPERVISORS
1 HEREBY CERTIFY THAT THIS IS A TRUE
X UNANIMOUS (ABSENT AND CORRECT COPY OF AN ACTION TAKEN
AYES: NOES: AND ENTERED ON THE MINUTES OF THE BOARD
ABSENT: ABSTAIN: OF SUPERVISORS ON THE DATE SHOWN.
121
cc: Listed on Page 2 ATTESTED
PHIL BATCHELOR, CLERK OF THE BOARD OF
SUPERVISORS AND COUNTY ADMINISTRATOR
BY 7
M382/7-83 ,DEPUTY
Page 2
BACKGROUND:
On August 16, 1988, the Board of Supervisors approved a report
from our Committee on the communications problems which are
alleged to be occurring at DRCC. The DRCC Operations Committee
was asked to prepare a report for our Committee covering specific
points, and to forward it to our Committee on November 14, 1988 .
At our meeting on November 14, 1988, Chief Herendeen and Sergeant
Rich McEachin from the Antioch Police Department were present.
They apologized that the requested report was not available
because the Chairman of the DRCC Operations Committee, Captain
Jay Glenn, was at the FBI Academy in Virginia. He indicated that
the requested report would be available for review by our
Committee at our next meeting, or at any other date convenient to
our Committee.
Chief Herendeen indicated that DRCC is five dispatchers below
minimum strength, apparently because of recruiting problems the
County is having with dispatchers. Chief Herendeen and Sgt.
McEachin also indicated that the Joint Powers Authority is not
working as effectively as it could because the non-County parties
to the JPA do not feel that they have any very effective say in
the operation of DRCC since the staff is all from the Sheriff' s
Office and there is little the other parties to the JPA can do
when an operational problem comes to their attention.
Aside from the recruiting problem with dispatchers, Chief
Herendeen and Sgt. McEachin indicated that DRCC had become so
frustrated with the inability of the County to put aside money to
replace capital equipment, such as a computer, that the JPA
finally had to purchase their own computer.
Our Committee is concerned with the possibility that computer
purchases may not be compatible with other equipment the County
has and that little seems to be being done to resolve this
problem. We are also concerned about the recruitment problems
which has caused DRCC to be seriously short of dispatchers, which
could lead to life-threatening delays in getting help to
individuals.
We are also concerned that DRCC may not be being staffed up to
the level which is required in order to respond to the growing
needs of East County.
As a result of these concerns, we have formulated the above
recommendations which we hope the Board of Supervisors will join
us in endorsing so that we can have a full and thorough
discussion of all of the issues affecting the efficiency and
effectiveness of DRCC.
cc: County Administrator
Sheriff-Coroner
Personnel Director
Director, General Services Dept.
Communications Manager, General Services Dept.
City Councils: Antioch, Pittsburg & Brentwood (via CAO)
Police Chiefs: Antioch, Pittsburg & Brentwood (via CAO)
City Managers: Antioch, Pittsburg & Brentwood (via CAO)