HomeMy WebLinkAboutBOARD STANDING COMMITTEES - 10222018 - FHS Cte Agenda Pkt
FAMILY & HUMAN SERVICES
COMMITTEE
October 22, 2018
10:30 A.M.
651 Pine Street, Room 101, Martinez
Supervisor Candace Andersen, Chair
Supervisor John Gioia, Vice Chair
Agenda
Items:
Items may be taken out of order based on the business of the day and preference
of the Committee
1.Introductions
2.Public comment on any item under the jurisdiction of the Committee and not on this
agenda (speakers may be limited to three minutes).
3. RECEIVE and APPROVE the draft Record of Action for the September 24, 2018
Family & Human Services Committee meeting. (Timothy Ewell, County
Administrator's Office)
4. CONSIDER recommending to the Board of Supervisors the appointment of Olga Jones
to the At Large 5 seat on the Family and Children's Trust Committee to a term that will
expire on September 30, 2020. (Juliana Mondragon, Employment and Human Services
Department)
5. CONSIDER recommending to the Board of Supervisors the appointment of Joan M.
D'Onofrio to the At Large 3 seat and Lanita L. Mims to the At Large 4 seat on the Arts
and Culture Commission (AC5) to terms that will expire on June 30, 2021. (Julia
Taylor, County Administrator's Office)
6. ACCEPT the report from the Employment and Human Services Department on aging
and adult services, including the progress made to address the issue of elder abuse in
Contra Costa County. (Kathy Gallagher, Employment and Human Services Director)
7. CONSIDER accepting a report from the Employment and Human Services Department
on the oversight and activities of the Community Services Bureau. (Kathy Gallagher,
Employment and Human Services Director)
8. ACCEPT report from the Employment and Human Services Director on the
Department's use of technology to support client services and staff efficiencies. (Kathy
Gallagher, Employment and Human Services Director)
9.The November 26, 2018 FHS Committee meeting is canceled due to schedule conflicts.
The date for the final 2018 meeting is yet to be determined.
10.Adjourn
The Family & Human Services Committee will provide reasonable accommodations for persons
with disabilities planning to attend Family & Human Services Committee meetings. Contact the
staff person listed below at least 72 hours before the meeting.
Any disclosable public records related to an open session item on a regular meeting agenda and
distributed by the County to a majority of members of the Family & Human Services Committee
less than 96 hours prior to that meeting are available for public inspection at 651 Pine Street, 10th
floor, during normal business hours.
Public comment may be submitted via electronic mail on agenda items at least one full work day
prior to the published meeting time.
For Additional Information Contact:
Julie DiMaggio Enea, Interim Committee Staff
Phone (925) 335-1077, Fax (925) 646-1353
julie.enea@cao.cccounty.us
FAMILY AND HUMAN SERVICES
COMMITTEE 3.
Meeting Date:10/22/2018
Subject:RECORD OF ACTION FOR THE SEPTEMBER 24, 2018 F&HS
MEETING
Submitted For: David Twa, County Administrator
Department:County Administrator
Referral No.: N/A
Referral Name: N/A
Presenter: Timothy Ewell Contact: Julie DiMaggio Enea (925)
335-1077
Referral History:
County Ordinance requires that each County body keep a record of its meetings. Though the
record need not be verbatim, it must accurately reflect the agenda and the decisions made in the
meeting.
Referral Update:
Attached is the draft Record of Action for the September 24, 2018 Family & Human Services
Committee meeting.
Recommendation(s)/Next Step(s):
RECEIVE and APPROVE the draft Record of Action for the September 24, 2018 Family &
Human Services Committee meeting.
Fiscal Impact (if any):
None.
Attachments
DRAFT F&HS Record of Action 9-24-18
FAMILY AND HUMAN SERVICES
COMMITTEE
RECORD OF ACTION FOR
SEPTEMBER 24, 2018
Supervisor Candace Andersen, Chair
Supervisor John Gioia, Vice Chair
Present: Chair Candace Andersen
Vice Chair John Gioia
Staff Present:Julie DiMaggio Enea, Interim Committee Staff - Sr. Deputy CAO
Attendees:Jaimi Jenett; Mariana Moore; Kathi Kelly; Rebecca Darnell; Sarah Kennard; Joseph Mega,
M.D.; Matt White; Warren Hayes; Joe Greaves; Rachael Birch; Valerie Sloven; Linae Young;
Barbara Serwin; Jeff Shoji; Patience Ofodu; Donna Van Wert; Bhupen Amin; Mike McGill;
Caitlin Sly; Wendy Therrian; Lisa Arnold; Douglas Holmes; Carly Finkle; Fran Biderman;
Bill Jones; Sandra Wall; Jennifer Ostrander, RN PHN; Kathy Gallagher, EHS Director;
Yolanda Vega; Oscar Dominguez; Jill Ray; Julia Taylor
1.Introductions
Chair Andersen convened the meeting at 10:35 a.m. and self-introductions were
made around the room.
2.Public comment on any item under the jurisdiction of the Committee and not on this
agenda (speakers may be limited to three minutes).
None of the attendees requested to speak during the public comment period.
3.RECEIVE and APPROVE the draft Record of Action for the July 23, 2018 Family &
Human Services Committee meeting.
The Committee approved the Record of Action for the July 23, 2018 meeting as
presented.
AYE: Chair Candace Andersen
Vice Chair John Gioia
Passed
4.RECOMMEND to the Board of Supervisors the appointments of Joshua Aldrich to the
DRAFT
4.RECOMMEND to the Board of Supervisors the appointments of Joshua Aldrich to the
Business #2 seat and Terry Curley to the Business #4 seat on the Workforce
Development Board to complete the current terms ending on June 30, 2020, as
recommended by the Employment and Human Services Department and approved by the
Workforce Development Board Executive Committee.
The Committee approved the appointment of Joshua Aldrich to the Business #2 seat
and Terry Curley to the Business #4 seat on the Workforce Development Board to
complete the current terms ending on June 30, 2020, and directed staff to forward
the recommendation to the Board of Supervisors.
AYE: Chair Candace Andersen
Vice Chair John Gioia
Passed
5.RECOMMEND to the Board of Supervisors the appointment of Dennis Yee to the
Member At-large #14 seat and Brian O'Toole to the At-Large #16 seat to complete the
unexpired terms ending on September 30, 2019, Kevin Donovan to the At-Large #17
seat to a term ending on September 30, 2020, and the re-appointment of the following
individuals to terms expiring September 30, 2020: Shirley Krohn to At-Large #2 seat,
Patricia Welty to At-Large #4 seat, Deborah Card to At-Large #5 seat, Summer Selleck
to At-Large #7 seat, Nuru Neemuchwalla to At-Large #12 seat, Mary Rose to At-Large
#13 seat, and Richard Nahm to At-Large #18 seat, to the Advisory Council on Aging as
recommended by the Council.
The Committee approved the appointment of Dennis Yee to the Member At-large #14
seat and Brian O'Toole to the At-Large #16 seat to complete the unexpired terms
ending on September 30, 2019, Kevin Donovan to the At-Large #17 seat to a term
ending on September 30, 2020, and the re-appointment of the following individuals
to terms expiring September 30, 2020: Shirley Krohn to At-Large #2 seat, Patricia
Welty to At-Large #4 seat, Deborah Card to At-Large #5 seat, Summer Selleck to
At-Large #7 seat, Nuru Neemuchwalla to At-Large #12 seat, Mary Rose to At-Large
#13 seat, and Richard Nahm to At-Large #18 seat, on the Advisory Council on Aging,
and directed staff to forward the recommendation to the Board of Supervisors.
AYE: Chair Candace Andersen
Vice Chair John Gioia
Passed
6.RECOMMEND to the Board of Supervisors the appointment of Lisa Johnson to a
discipline specific, First 5 Commission seat, Karin Kauzer to a discipline specific,
School Representative seat, and Mary Flott to the At Large 1 seat on the Family and
Children's Trust Committee to terms that will expire on September 30, 2020.
The Committee approved the appointment of Lisa Johnson to a First 5 Commission
DRAFT
The Committee approved the appointment of Lisa Johnson to a First 5 Commission
seat, Karin Kauzer to a School Representative seat, and Mary Flott to the At Large 1
seat on the Family and Children's Trust Committee to terms that will expire on
September 30, 2020, and directed staff to forward the recommendation to the Board
of Supervisors.
AYE: Chair Candace Andersen
Vice Chair John Gioia
Passed
7.ACCEPT the joint update report from Behavioral Health Services and the Mental Health
Commission on the public mental health care system, child and teen psychiatric services,
and Civil Grand Jury Report No. 1703.
Behavioral Health Services Director Matthew White and Mental Health Commission
Chair Barbara Serwin presented the jointly prepared report. Dr. White reported the
addition of psychiatrist staff. Ms. Serwin acknowledged improved relations between
Behavioral Health and the Commission, citing reforms including development of an
information dashboard and proactive data reporting, regular leadership meetings,
and collaborative problem solving, particularly on the issue of wait times. She
mentioned an upcoming retreat as an example of this positive collaboration.
Supervisor Gioia asked that a large opening event be planned for the relocation to
San Pablo anticipated in late 2019.
The Committee accepted the report, which staff will forward to the Board of
Supervisors for their information.
AYE: Chair Candace Andersen
Vice Chair John Gioia
Passed
8.1. Accept this report from the Health Services Department; and
2. Forward this report to the Board of Supervisors for acceptance; and,
3. Direct Staff to continue to report on an annual basis to the FHS Committee regarding
progress of the effort to end homelessness and the activities of Contra Costa Council on
Homelessness; and the health status of the homeless population in Contra Costa County
by the Health Care for the Homeless Program.
Homeless Continuum of Care. Jaime Jenett, HSD Continuum of Care Planning and
Policy Manager, presented a report on the Continuum of Care Plan for the
Homeless. She handed out a data summary of the 2018 Point In Time Count of the
homeless population. The count saw a 39% increase in the HUD homeless over the
2017 count, likely due to the doubling of CORE outreach teams that conducted the
counting. Five Contra Costa cities participate on the CORE teams as well as the
County Public Works Department for a creeks team. She reported that youth,
families and undocumented are dramatically under-represented, and so a youth and
DRAFT
family count was conducted separately from HUD requirements and was
administered partly via an online survey. Outside agencies were able to distribute a
web link to their clients, opening up responses. She anticipates that these new
statistics will be helpful in future grant applications.
Jaime described the Built for Zero Campaign targeting veterans and the chronically
homeless. The goal is to establish a complete list identifying homeless individuals to
start actively managing their cases and continue services. Coordinated Entry is name
for this redesign concept. She reported that the county's current shelter capacity
addresses only 30% of what is needed. The Program has increased capacity through
the addition of “warming centers”.
Supervisor Gioia opined that we are approaching state of emergency and we are not
doing enough to provide permanent housing rather than shelters. He asked for a
status of the Richmond housing site and expressed frustration over the lack of
progress. He requested of staff that future statistical reports detail the number of
people who actually received permanent housing.
Supervisor Andersen praised the work of staff and suggested the 211 resource as a
way to connect the homeless to needed services. She also suggested having the Youth
Action Council work on engaging more youth.
Public comment was offered by Lisa Arnold, who testified that she was in need of
permanent housing. She said that calling 211 provided only a list of referrals and
phone numbers. She reported that the shelters are filled to capacity.
Health Care for the Homeless. Joseph Mega, M.D, presented the staff report on
health care services for the homeless, including opioid addiction treatment, and the
number of clients and encounters with clients. The data showed that homeless
Medi-Cal patients were more than twice as likely to have a chronic health condition
and drastically more likely to visit hospital emergency than general Medi-Cal
patients. Dr. Mega highlighted the gap in services for elderly people with conditions
such as dementia, incontinence, and mental illness, citing that such conditions are
often barriers to private board and care placement. He suggested that
County-operated board and care might fill that gap and for less cost than long term
County Hospital stays.
Supervisor Andersen asked Dr. Mega what research had been done on county-run
skilled nursing programs and if the County would realistically take on that service
within the Health Care budget? She suggested that it might be more cost effective to
contract out for these services. She asked about what other counties might be doing
in this area and what, if any, contractors they use and how they fund the program.
Dr. Mega commented that only preliminary discussions have occurred but he would
work to develop a proposal.
A public health nurse spoke under public comment about the special challenges
faced by seniors. She advised that for elderly patients, it is important to institute a
place of routine and familiarity. She also stated that seniors on small fixed incomes
often fall into the gap between self-sustainability and benefits eligibility.
DRAFT
An attendee from the city of Antioch commented that Antioch has property available
for utilization and the biggest homeless population, and growing.
The Committee accepted the reports, which staff will forward to the Board of
Supervisors for their information.
AYE: Chair Candace Andersen
Vice Chair John Gioia
Passed
9.ACCEPT the report from the Employment and Human Services Department on the
Workforce Development Board and Workforce Innovation and Opportunity Act updates
and DIRECT staff to forward it to the Board of Supervisors for their information.
ESHD Workforce Services Bureau Director Wendy Therrian introduced the item.
Workforce Development Board Executive Director Donna Van Wert presented the
staff report and highlighted the number of people serviced and the specialized
programs and business partners. She advised that significant State funding would
soon become available and that the WDB is updating the regional and local plan,
which is due in March 2019.
WDB Chair Bhupen Amin commented that the new WDB is active and working
cohesively. WDB Vice Chair Yolanda Vega thanked the board of supervisors for
approving the Rubicon Program collaboration. The Workforce Collaborative
through Rubicon was implemented because of a decrease in funding. Four sites have
grown to ten, and are being well-received by patrons and the press. The Collaborative
has streamlined services and made all assistance available in one location.
Donna advised that the budget decreased by a few hundred thousand from the prior
year but by 30%-40% over four years.
Supervisor Gioia asked if the program tracks how many individuals placed in jobs.
Donna advised that the program typically places 70-80% of participants.
The Committee accepted the report, which staff will forward to the Board of
Supervisors for their information.
AYE: Chair Candace Andersen
Vice Chair John Gioia
Passed
10.ACCEPT the report from the Employment and Human Services Department on the
CalFresh program, formerly known as Food Stamps and federally known as the
Supplemental Nutritional Assistance Program (SNAP), and DIRECT staff to forward the
report to the Board of Supervisors for their information.
Workforce Services Director Wendy Therrian presented the staff report for EHS
DRAFT
Workforce Services Director Wendy Therrian presented the staff report for EHS
Director Kathy Gallagher, who had to leave to attend another meeting.
Wendy reported that applications increased by 121% over a ten year period but that
that CalFresh applications and disbursements decreased this year from last year
likely due to higher employment. She highlighted her concern about the Federal
Administration's forthcoming guidelines that will restrict eligibility for cash aid and
permanent housing to permanent residents.
Supervisor Gioia observed that we are at nearly a 20% poverty level and that Devorah
Levine has done work to apply what the definition of poverty level is for Contra Costa
County. The Committee requested information on how this is affecting Contra Costa
County specifically. Rebecca and Kathy are working on identifying the gap of people
who will no longer qualify for cash benefits. An early indicator is that in August,
20% of people surveyed said they did not want to apply for CalFresh because of
immigration concerns.
Supervisor Gioia ask about usage has decreased and what staff are doing to address
different reasons (other than unemployment decreasing) for the decrease. He
suggested greater outreach. Staff advised that they conduct cross-sector outreach
through Meals on Wheels packets, for example, but are always battling stigma.
Lisa Arnold spoke during the public comment period about the need to close the gap
between jail release and cash aid receipt, saying it can take as long as two weeks. She
suggested that the Medi-Cal application be initiated while a person is still
incarcerated so he/she does not come out desperate and the re-offend. Staff verified
that they work with parolee entities and Rubicon center on this.. Supervisor
Andersen suggested that staff network with the Office of Re-entry and Justice to
obtain information about jail inmates who are preparing to emancipate.
Mariana Moore offered three recommendations from the CalFresh Partnership in
pertinence to the long wait times experienced by clients in County offices and call
centers, which she attributed to a lack of frontline staff in County offices:
Lift the hiring freeze on the Workforce Services Bureau so they can hire more
frontline CalFresh staff.
1.
Commit any augmented allocation this year to fund additional front line staff so
that people can receive the customer service they need to navigate the benefits
process.
2.
In reference to customer service, access to benefits, and fighting hunger, create
transparency about where the resources for the CalFresh allocation are being
used within the County to ensure that the best use of taxpayer dollars. To do so,
engage an independent contractor to conduct an impartial analysis of how
CalFresh and other public benefits administrative dollars are allocated, and
share the results with the public.
3.
The Committee requested that these recommendations be forwarded to Kathy
Gallagher for response and scheduled as the first item of discussion at the next FHS
DRAFT
Gallagher for response and scheduled as the first item of discussion at the next FHS
Committee meeting.
AYE: Chair Candace Andersen
Vice Chair John Gioia
Passed
11.The next meeting is currently scheduled for October 22, 2018.
12.Adjourn
Chair Andersen adjourned the meeting at 12:35 p.m.
For Additional Information Contact:
Julie DiMaggio Enea, Interim Committee Staff
Phone (925) 335-1077, Fax (925) 646-1353
julie.enea@cao.cccounty.us
DRAFT
FAMILY AND HUMAN SERVICES
COMMITTEE 4.
Meeting Date:10/22/2018
Subject:Recommendation for Appointment to the Family and Children's Trust
Committee
Submitted For: Kathy Gallagher, Employment & Human Services Director
Department:Employment & Human Services
Referral No.: N/A
Referral Name: APPOINTMENTS TO ADVISORY BODIES
Presenter: Juliana Mondragon, EHSD Contact: Juliana Mondragon,
925-608-4941
Referral History:
On December 13, 2011, the Board of Supervisors (BOS) adopted Resolution No. 2011/497
adopting policy governing appointments to boards, committees, and commissions that are
advisory to the BOS. Included in this resolution was a requirement that applications for at
large/countywide seats be reviewed by a BOS committee.
The purpose of the Family and Children's Trust (FACT) Committee is to establish priorities and
make funding recommendations to the BOS on the allocation of specific funds for the
prevention/amelioration of child abuse and neglect, and the promotion of positive family
functioning. These funds include: Child Abuse Prevention, Intervention, and Treatment funds
funds (AB 1733), Birth Certificate revenue to the County Children’s Trust (AB 2994), the Ann
Adler Children’s Trust funds, Community-Based Child Abuse Prevention funds, and other funds
that may be subsequently directed by the Board of Supervisors. The FACT Committee also
provides information and data to the Employment and Human Services Department (EHSD) on
the effectiveness of current and proposed programs for families and children and on recent or
pending legislation that would potentially impact family and children’s services programs, clients,
or funding mechanisms. FACT Committee is composed by 15 members from three different
categories: Five At-Large seats, one representative from each of the five Supervisorial Districts,
and Five discipline/sector specific seats.
Referral Update:
There are currently 12 seats filled and there are three vacancies on FACT. The Committee has
vacancies in the Seat 3-Local Planning Council, At-Large Seat 5, and District III seat. Seat 3,
Local Planning Council was declared vacant due to committee member resignation on October 18,
2016. The FACT Committee is actively recruiting to fill Seat 3.
Current FACT Committee seat members live or work in the following areas of the county: East
(1): Discipline Specific; Central/South (10): Two discipline specific, Five At-Large, Districts II,
IV and V; West (1): District I. Candidates for appointment to the FACT Committee will serve a
two-year term. The current term for the At Large 5 seat is set to expire on September 30, 2020.
Attached is a memo from the Employment and Human Services Director transmitting her
nomination of Ms. Olga Jones for appointment to the At Large 5 seat on the FACT Committee.
Recommendation(s)/Next Step(s):
RECOMMEND to the Board of Supervisors the appointment of Olga Jones to the At Large 5 seat
on the Family and Children's Trust Committee to a new term that will expire on September 30,
2020.
Fiscal Impact (if any):
There is no fiscal impact.
Attachments
EHSD Nomination Memo Olga Jones FACT At-Large 5 Seat
Candidate Application Olga Jones FACT Committee
1
40 Douglas Drive, Martinez, CA 94553 • (925) 608-5000 • Fax (925) 313-9748 • www.ehsd.org
To: Family and Human Services Committee
Supervisor Candace Andersen, District II, Chair
Supervisor John Gioia, District I, Vice-Chair
Date: October 22, 2018
CC:
From: Kathy Gallagher, EHSD Director
Juliana Mondragon, FACT Staff
Subject: Family and Children’s Trust (FACT) Committee Seat Membership Recommendation
The Employment and Human Services Department Director, Kathy Gallagher, respectfully requests that
the Family and Human Services Committee accepts this recommendation to appoint the following applicant
to the At-Large seat 5 on the Family and Children’s Trust (FACT) Committee .
Name Seat Area
Olga Jones At-Large Seat 5 Central County
At-Large Seat 5 is vacant due to the term of the incumbent expiring. The incumbent chose not to renew.
Ms. Jones previously served in the District III seat, how ever she moved out of District III in the summer of
2018.
PURPOSE OF COMMITTEE _________________________________________
The purpose of this Committee is to establish priorities and make funding recommendations to the Board of
Supervisors on the allocation of specific funds for the prevention/amelioration of child abuse and neglect,
and the promotion of positive family functioning. The se funds include: Child Abuse Prevention,
Intervention, and Treatment funds (CAPIT) funds, (AB 1733), Birth Certif icate revenue to the County
Children’s Trust (AB2994), the Ann Adler Children’s Trust funds, Community-Based Child Abuse
Prevention funds (CBCAP) and other funds as may be subsequently directed by the Board of Supervisors.
The FACT Committee also provides information and data to the Employment and Human Services
Department on the effectiveness of current and proposed programs for families and children and on recent
or pending legislation that would potentially impact family and children’s services programs , clients, or
funding mechanisms.
SUMMARY OF RECRUITMENT EFFORTS/NOMINIEES FOR MEMBERSHIP
The FACT Committee continues to make every effort to fill its vacant seats. These efforts include contacting
each district Supervisor’s office and releasing a public notice, inviting interested parties to consider
membership and soliciting the support of current members to outreach to potential candidates for
consideration for membership.
M E M O R A N D U M
Kathy Gallagher, Director
2
FACT Committee membership consists of the following:
Five At-Large seats
One representative from each of the five Supervisorial Districts
Five discipline/sector specific seats
There are currently 12 seats filled and there are three vacancies on FACT. The Committee has vacancies in
the discipline-specific Seat 3-Local Planning Council, the District III seat, and At-Large #5. Seat 3, Local
Planning Council was declared vacant due to committee member re signation on October 18, 2016. The
FACT Committee is actively recruiting to fill Seat 3.
Current FACT Committee seat members live or work in the following areas of the county:
East (1): One discipline specific
Central/South (10): Two discipline specific, Five At-Large, Districts II, IV and V
West (1): District I
Candidates for appointment to the FACT Committee will serve a two-year term. At-Large Seat 5 is set to
expire on September 30, 2020.
Ms. Jones has expressed a sincere interest in continuing to serve on the Committee and is dedicated to
fulfilling the mission and goals as outlined in the Committees’ policies and procedures.
Based on the above information, the Director of EHSD , on behalf of the FACT Committee , respectfully
recommends that the FHS Committee appoint Ms. Jones to continued membership on the FACT Committee.
Enc. Board, Committees, and Commission Application for Olga Jones
FAMILY AND HUMAN SERVICES COMMITTEE 5.
Meeting Date:10/22/2018
Subject:Appointments to the Arts and Culture Commission
Submitted For: FAMILY & HUMAN SERVICES COMMITTEE,
Department:County Administrator
Referral No.: N/A
Referral Name: APPOINTMENTS TO ADVISORY BODIES
Presenter: Julia Taylor Contact: Julia Taylor, 925.335.1043
Referral History:
On December 6, 2011 the Board of Supervisors (BOS) adopted Resolution No. 2011/497
adopting policy governing appointments to boards, committees, and commissions that are
advisory to the BOS. Included in this resolution was the requirement that applications for at
large/countywide seats be reviewed by a Board of Supervisors committee.
Referral Update:
The Arts and Culture Commission advises the Board of Supervisors in matters and issues relevant
to Arts and Culture, to advance the arts in a way that promotes communication, education,
appreciation and collaboration throughout Contra Costa County; to preserve, celebrate, and share
the arts and culture of the many diverse ethnic groups who live in Contra Costa County; to create
partnerships with business and government; to increase communications and understanding
between all citizens through art. Most importantly, the Commission will promote arts and culture
as a vital element in the quality of life for all of the citizens of Contra Costa County. The Arts and
Culture Commission (AC5) is composed by one representative from each of the five supervisorial
districts, four at-large representatives and one alternate, for a total of ten seats. Appointments are
for a four-year period with terms expiring on June 30 of alternating odd numbered years. The
current roster is listed in the attached memo. There are currently three vacant seats. At their
October meeting, AC5 voted to nominate Joan M. D'Onofrio and Lanita L. Mims to two of the
three vacant seats.
Recommendation(s)/Next Step(s):
RECOMMEND to the Board of Supervisors the appointment of Joan M. D'Onofrio to the At
Large 3 seat and Lanita L. Mims to the At Large 4 seat on the Arts and Culture Commission of
Contra Costa County (AC5), as recommended by AC5.
Fiscal Impact (if any):
There is no fiscal impact.
Attachments
AC5 Roster as of 10.16.18
J. D'Onofrio Application
M. Lanita Application
Seat Title Representatives Appointment Date Term Expiration Resignation Date
District I Silvia Ledezma July 1, 2017 June 30, 2021
District II Marija Bleier March 7, 2017 June 30, 2019
District III Petural Shelton October 6, 2015 June 30, 2019
District IV Elizabeth Wood June 16, 2015 June 30, 2019
District V Theresa Snook O'Riva July 1, 2017*
*Reappointment to be considered at 10/23/18
Board of Supervisor's meeting
At-Large 1 Y'Anad Burrell October 20, 2015 June 30, 2019
At-Large 2 LaMar Anderson November 7, 2017 June 30, 2021
At-Large 3 VACANT N/A N/A
At-Large 4 VACANT N/A N/A
Alternate VACANT June 30, 2019 November 14, 2017
ROSTER
Arts and Culture Commission of Contra Costa County (AC5)
Submit Date: Jun 10, 2018
Seat Name (if applicable)
First Name Middle Initial Last Name
Email Address
Home Address Suite or Apt
City State Postal Code
Primary Phone
Employer Job Title Occupation
Contra Costa County Boards & Commissions
Application Form
Profile
Which Boards would you like to apply for?
Arts & Culture Commission: Submitted
Describe why you are interested in serving on this advisory board/commission (please limit
your response to one paragraph).
Art is all around us. It is virtually in every facet of society. Everything we see, touch, and feel was
designed or conceived of by someone with an interest in and talent for art. Whether visually or digitally
created, it starts with the ideas of the individual and is especially important for our children because that is
where it all begins. I would like to be a part of promoting, developing, and encouraging our educators,
students, and our citizens to understand the importance of art in their lives and know that someone
created it and the Arts and Culture Commission of Contra Costa County supports it.
This application is used for all boards and commissions
At Large
Joan M D'Onofrio
Michelangelo D'Onofrio Arts
Foundation President & Founder
Joan M D'Onofrio Page 1 of 6
If "Other" was Selected Give Highest Grade or
Educational Level Achieved
Name of College Attended
Course of Study / Major
Units Completed
Degree Type
Date Degree Awarded
Do you, or a business in which you have a financial interest, have a contract with Contra
Costa Co.?
Yes No
Is a member of your family (or step-family) employed by Contra Costa Co.?
Yes No
Education History
Select the highest level of education you have received:
Other
College/ University A
Type of Units Completed
None Selected
Degree Awarded?
Yes No
Bachelor of Fine Arts
Pratt Institute
Art and Design
Bachelor of Fine Arts
1960
Joan M D'Onofrio Page 2 of 6
Name of College Attended
Course of Study / Major
Units Completed
Degree Type
Date Degree Awarded
Name of College Attended
Course of Study / Major
Units Completed
College/ University B
Type of Units Completed
Semester
Degree Awarded?
Yes No
College/ University C
Type of Units Completed
None Selected
Degree Awarded?
Yes No
New York University
Publishing
Associate Degree in Publishing
1989
Joan M D'Onofrio Page 3 of 6
Degree Type
Date Degree Awarded
Course Studied
Hours Completed
Dates (Month, Day, Year) From - To
Hours per Week Worked?
Position Title
Other schools / training completed:
Certificate Awarded?
Yes No
Work History
Please provide information on your last three positions, including your current one if you are
working.
1st (Most Recent)
Volunteer Work?
Yes No
Employer's Name and Address
H&R Block Inc 3390 Mt Diablo Blvd Lafayette CA 94549
2002 to present
35
Marketing & Customer Service
Joan M D'Onofrio Page 4 of 6
Dates (Month, Day, Year) From - To
Hours per Week Worked?
Position Title
Dates (Month, Day, Year) From - To
Hours per Week Worked?
Duties Performed
Service clients in accordance with company guidelines, ensure seamless client satisfaction, coordinate
tax preparers skill-levels with clients needs, assist marketing manager with program preparations and
train new hires.
2nd
Volunteer Work?
Yes No
Employer's Name and Address
EMC Publishing St Paul, MN
Duties Performed
Implemented and executed the creative process of all printed materials and ancillary products; managed
in-house staff; supervised free-lance designers; contracted with off-site design services that specialized in
educational books and electronic packaging products; coordinated and produced design advertising with
sales and marketing departments.
3rd
Volunteer Work?
Yes No
1992-2002
salaried
Art Director/Production Manager
1973-1989
salaried
Joan M D'Onofrio Page 5 of 6
Position Title
Upload a Resume
If "Other" was selected please explain
Employer's Name and Address
Oceana Publication Inc. Division of Oxford University Press 75 Main St Dobbs Ferry NY
Duties Performed
Responsible for all aspects of legal text publishing; managed the editorial, art, production, and marketing
departments; developed budges; founded and implemented student internship programs; produced NY
University's Annual Law Review publications; and organized conventions and seminars in London, Rome,
and Beijing.
Final Questions
How did you learn about this vacancy?
Other
. Do you have a Familial or Financial Relationship with a member of the Board of
Supervisors?
Yes No
If Yes, please identify the nature of the relationship:
Do you have any financial relationships with the County such as grants, contracts, or other
economic relations?
Yes No
If Yes, please identify the nature of the relationship:
Production Manager/Editorial
Director/Art Director
RESUME_OF.docx
Silvia Ledezma, Commissioner
Joan M D'Onofrio Page 6 of 6
JOAN D’ONOFRIO
EXPERIENCE & HISTORY
2012 – to present Founder & President MICHELANGELO D’ONOFRIO ARTS FOUNDATION Concord, CA
Established a 501 c3 nonprofit charitable foundation devoted exclusively to presenting awards to students
in local public schools who demonstrate outstanding talent in the visual and digital arts, present
scholarships to seniors who have applied to and been accepted by a college/university to earn a
bachelor’s degree and pursue careers in the visual arts
2009 – to present
Office Marketing Ambassador / Customer Service Professional / 2009 – to present H&R BLOCK, INC. Walnut Creek, Lafayette, Clayton, Pleasant Hill, CA
Service clients in accordance with company guidelines and policies, ensure seamless client satisfaction,
coordinate tax preparers’ skill-levels with client needs, assist marketing manager with program
preparations, implement local marketing programs, and train new hires
2016 – 2018
Juror
SUPERIOR COURT OF THE STATE OF CALIFORNIA
Served as a Civil Grand Juror for Contra Costa County 2016 - 2018 term
2002 – 2008
Franchise Owner
CURVES FOR WOMEN Piedmont, Walnut Creek, Alamo, Danville, CA
Owned four Curves fitness clubs; trained and managed over 35 staff hires; managed day-to-day
operations; conducted classes on fitness, nutrition, and diet; worked one-on-one with members that
ranged in age from 18 to 87; published a book of club member anecdotes; grew membership from 200 to
6,000; created all marketing and advertising promotions; and served on the East Bay Curves’ Co-op Board
1992 – 2002
Art Director / Production Manager / Marketing Design Coordinator 1991 - 2002 EMC PUBLISHING, INC. St Paul, MN
Implemented and executed the creative process of all printed materials and ancillary products; managed
in-house staff; supervised free-lance designers; contracted with off-site design services that specialized in
educational books and electronic packaging products; coordinated and produced design products with
sales and marketing departments
1989 – 1992
Production Manager / Art Director / Purchasing Agent
PARADIGM PUBLISHING, INC. Minneapolis, MN
Responsible for all aspects of purchasing, production, personnel supervision and graphic design of printed
materials including business training and basic skills publications
1973 – 1989
Vice President / Production Manager / Editorial Director / Purchasing Agent / Art Director /
International Project Coordinator / Technical Writer
OCEANA PUBLICATIONS, INC. (Oxford University Press) New York, NY
Responsible for all aspects of legal text publishing; managed the editorial, art, production, and marketing
departments; developed departmental budgets; founded and implemented student internship programs;
headed team-driven employee incentive programs; produced New York University’s Annual Law Review
publication; organized conventions and seminars in London, Rome, and Beijing
EDUCATION THE PRATT INSTITUTE BFA, Brooklyn, NY
NEW YORK UNIVERSITY Publication Certification, New York, NY
COMMUNITY &
CORPORATE
SERVICES
REFERENCES
COMMUNITY AND CORPORATE VOLUNTEER PARTICIPATION [Partial list]
ROTARY CLUB OF CLAYTON VALLEY Board Member & Newsletter Editor,: Clayton, CA
CWC [California Writers Club] Published Author and Member: Pleasant Hill, CA
ALAMO MERCHANTS ASSOCIATION Member of the Board and Newsletter Editor: Alamo, CA
JOHN MUIR HOSPITAL Volunteer: Walnut Creek, CA
BRIGHTON SHORES CONDO Board Member, Secretary and Newsletter Publisher, MN
BROADWAY VILLAGE Board Member and Treasurer, Yonkers, NY
AIA [American Institute of Architects] Speakers Bureau Chairman: New York, NY
NY UNIVERSITY SCHOOL OF LAW Annual Law Review Consultant: New York, NY
AMERICAN WOODWIND ORCHESTRA Student Housing Chairman: New York, NY
INTERNSHIP PROGRAM DEVELOPER Business & Neighborhood Community Colleges
Coordinator: New York, NY
Submit Date: Mar 17, 2018
Seat Name (if applicable)
First Name Middle Initial Last Name
Email Address
Home Address Suite or Apt
City State Postal Code
Primary Phone
Employer Job Title Occupation
Contra Costa County Boards & Commissions
Application Form
Profile
Which Boards would you like to apply for?
Arts & Culture Commission: Submitted
Describe why you are interested in serving on this advisory board/commission (please limit
your response to one paragraph).
I am interested because I would like to get involved with the education of the musical arts as well as be
able to support the African American community
This application is used for all boards and commissions
Do you, or a business in which you have a financial interest, have a contract with Contra
Costa Co.?
Yes No
District 3
Lanita L.Mims
Owner
Tub-A-Roo Entertainment &
Events Event Planner
Lanita L. Mims Page 1 of 6
If "Other" was Selected Give Highest Grade or
Educational Level Achieved
Name of College Attended
Course of Study / Major
Units Completed
Degree Type
Date Degree Awarded
Is a member of your family (or step-family) employed by Contra Costa Co.?
Yes No
Education History
Select the highest level of education you have received:
Other
College/ University A
Type of Units Completed
Semester
Degree Awarded?
Yes No
College/ University B
2 years of college
College of Alameda
Business
18
Lanita L. Mims Page 2 of 6
Name of College Attended
Course of Study / Major
Units Completed
Degree Type
Date Degree Awarded
Name of College Attended
Course of Study / Major
Units Completed
Degree Type
Type of Units Completed
None Selected
Degree Awarded?
Yes No
College/ University C
Type of Units Completed
None Selected
Degree Awarded?
Yes No
Lanita L. Mims Page 3 of 6
Date Degree Awarded
Course Studied
Hours Completed
Dates (Month, Day, Year) From - To
Hours per Week Worked?
Position Title
Other schools / training completed:
Certificate Awarded?
Yes No
Work History
Please provide information on your last three positions, including your current one if you are
working.
1st (Most Recent)
Volunteer Work?
Yes No
Employer's Name and Address
Family Builders by Adoption
Duties Performed
Training, curriculum development
Meeting and Event Planning
56
11/28/2015 - Current
25 hours a week
Training Coordinator
Lanita L. Mims Page 4 of 6
Dates (Month, Day, Year) From - To
Hours per Week Worked?
Position Title
Dates (Month, Day, Year) From - To
Hours per Week Worked?
Position Title
2nd
Volunteer Work?
Yes No
Employer's Name and Address
Tub-A-Roo Entertainment & Events
Duties Performed
Meeting & Event Planning, fundraising, board development, trainings, conferences and workshops and
non-profit development
3rd
Volunteer Work?
Yes No
Employer's Name and Address
01/18/1986 - Current
40
Owner
Lanita L. Mims Page 5 of 6
Upload a Resume
If "Other" was selected please explain
Duties Performed
Final Questions
How did you learn about this vacancy?
Contra Costa County Homepage
. Do you have a Familial or Financial Relationship with a member of the Board of
Supervisors?
Yes No
If Yes, please identify the nature of the relationship:
Do you have any financial relationships with the County such as grants, contracts, or other
economic relations?
Yes No
If Yes, please identify the nature of the relationship:
lanita_s_res__2__updated_3_2018_.pages
Lanita L. Mims Page 6 of 6
FAMILY AND HUMAN SERVICES COMMITTEE 6.
Meeting Date:10/22/2018
Subject:Adult Protective Services and Challenges for Aged & Disabled Populations
Submitted For: Kathy Gallagher, Employment & Human Services Director
Department:Employment & Human Services
Referral No.: FHS #45
Referral Name: Adult Protective Services and Challenges for Aged & Disabled
Populations/Elder Abuse
Presenter: Victoria Tolbert, Aging and Adult
Services Director
Contact: Victoria Tolbert (925)
608-4805
Referral History:
On May 23, 2000, the Board of Supervisors referred to the Family and Human Services
Committee an annual report on the progress made on the issue of elder abuse in Contra Costa
County. Between 2000 and 2015, Committee has received an annual status report from the
Employment and Human Services Department.
On December 14, 2015, the Family and Human Services Committee received a report from the
Employment and Human Services Department on this referral. At the time of the report, the new
Aging and Adult Services Director was a recent hire, having only been with the department a
couple of months. Since the new director had identified various strategies to address some
pending issues, such as staffing and crisis response times, and program changes were in
transition, the Family and Human Services Committee agreed to postpone the annual report until
such time as the department would be prepared to discuss a timeline addressing the program and
operational challenges discussed. The most recent status update was provided to the Board of
Supervisors on February 7, 2017.
Referral Update:
Please see the attached report.
Recommendation(s)/Next Step(s):
ACCEPT the report from the Employment and Human Services Department on aging and adult
services, including the progress made to address the issue of elder abuse in Contra Costa County.
Fiscal Impact (if any):
No fiscal impact.
Attachments
2018 Aging and Adult Services Bureau Report
Aging and
Adult Services
GROWTH AND CHALLENGES
VICTORIA TOLBERT, AGING & ADULT SERVICES DIRECTOR
EMPLOYMENT AND HUMAN SERVICES DEPARTMENT
10/4/18
65 and older projections
Federal Poverty
Guideline $11,880
Continuum of Care
•Adult Protective
Services
•In Home
Supportive Services
•Public Authority
•Whole Person Care
•Area Agency on
Aging
•General Assistance
•Information and
Assistance
•SSI Advocacy
Basic economic
Support
Link to services
Prevention
Services to
maintain in the
community
Basic Social and
Support services
Advocacy and
Planning
Crisis intervention
Short term case
management
Link to higher
level care
Services to remain
safely in the home
Coordination with
health care
Prevention of
institutionalization
Coordination Goals
No Wrong Door
Reduced duplication
Coordination between Health Care, Long Term
Care, Community based services and Behavioral
Health
Reduced premature institutionalization
Reduced hospitalization
Improved health outcomes
Program highlights
IHSS
9,940 Clients
(Elderly, adults with disabilities, disabled children)
Payroll 8,910 Providers
AAA
12,000 I&A Calls
3,139 HICAP clients
331,250 Home Delivered Meals
175,000 Congregate Meals
Ombudsman, Minor home
modification, falls prevention, case
management, etc.
APS
4,484 abuse
reports
Challenges
Critical Staffing Issues
•Shortage of direct service staff
•Recruitment challenges
Planning and Coordination
•Need to focus on new mandates and the development of innovative and
effective projects
•Homelessness
•Unlicensed board and care
•Discharge planning
Achieving Program Mandates
•IHSS Assessment and Re-Assessment
•APS Response
Contributing Factors
Growth of the aging population without
commensurate growth in funding
2008 Recession Impacts
Eliminating county overmatch
Withdrawal from community partnerships and erosion
of mandated elder abuse reporting and investigation
system
Recruitment and retention of staff
APS Critical Issues
Adult Protective Services (APS) is designed to investigate and mitigate
abuse, neglect or exploitation of elder adults (65 years and older) and
dependent adults (18-64 who are disabled)
APS also provides information and referral to other agencies and
educates the public about reporting requirements and responsibilities
under the Elder and Dependent Adult Abuse Reporting Laws.
34% increase in abuse reports over the past year.
Increased awareness
Complexity of cases
IHSS Critical Issues -
The IHSS Program will help pay for services provided to assist
seniors and persons with disabilities to remain safely in their own
home. IHSS is considered an alternative to out-of-home care,
such as nursing homes or board and care facilities.
Delayed intake assessments
Ongoing reassessments –Quality Improvement Action Plan
Workforce stability
Professional development
New services
New Opportunities
Cal OES Grant
Forensic Center
Elder abuse forensic centers are a new model of
multidisciplinary collaboration on elder abuse cases.
APS, law enforcement and LTC Ombudsman and
community based partners join forces for the
purpose of:
conducting evaluations,
lessening the burden of multiple interviews for
alleged abuse victims,
establishing integrated care plans, and
gathering evidence for victims compensation or
prosecution.
Rebuilding Partnerships
Contra Costa County Office of the Sheriff
Family Justice Center
Contra Costa Health Services Conservatorship/Guardianship Program
Contra Costa Regional Medical Center Mental Health/Psychiatry
Contra Costa Behavioral Health Services Older Adult Mental Health
Services
Ombudsman Services of Contra Costa
Contra Costa Alliance to End Abuse
(Zero Tolerance for Domestic Violence Initiative)
Office of the District Attorney Contra Costa County
Meals on Wheels
Senior Legal Services
2nd Cal OES Grant –Elder
Financial Abuse
Direct Services include:
Immediate Health and Safety
Mental Health Assistance
Assistance with Participation in Criminal Justice
Proceedings
Forensic Examinations
Restorative Justice
Skills Training for Staff
Outreach
Multidisciplinary team
Ombudsman
Community Partners
Law Enforcement
Health Services
Older Adult Mental Health
Financial Abuse
Financial Institutions
Law Enforcement
Anti-Fraud Education
Partnership with Area Agency on Aging
Evidence
Elder Death Review
To examine the circumstances of an elders death
to identify gaps in services or in the system of care
and make recommendations for correction:
Coroners Office
Law Enforcement
Public Guardian
Ombudsman
Community Based Organizations
The end of a life…..
IHSS,APS, Law Enforcement, Hospital, Nursing Home, Family…..
Husband
diagnosed with
Alzheimer’s.
Life insurance
policies cashed
out.
Shows signs
of dementia
at time of
husband’s
death.
Son finds home in
disrepair, filthy.
Discovers credit
cards charged
up in suspicious
purchases. Car is
missing.
Son calls
IHSS for
help but
application
lost due to
a clerical
error.
County
investigates
suspected
fraud due to
errors on IHSS
application.
None found.
Placed in a
nursing home.
Research on
violations show
a pretty clean
slate…
Abuse/neglect
in nursing home
led to death.
Death
certificate
cause of
death... heart
failure.
AAS Goals
Develop data strategies to assure regulatory
compliance
Re-establish community partnerships and strengthen the
network of services
Prepare AAS for new mandates through staff and
community training
Improve customer service through program integration
Maximize existing revenue streams to leverage
innovative programs
Explore strategies for creating an aging-friendly county.
Facilitate the development of age friendly practices in
all Contra Costa County departments and programs.
County Wide Planning for
Age Friendly/
Intergenerational
Aging and
Adult
Programs
Contra
Costa
Public
Services
Community
Based
Programs
Age Friendly Domains
Communication and Information
Community Support and Health Services
Employment and Civic Participation
Outdoor Spaces and Buildings
Respect and Social Inclusion
Social Participation
Transportation
Housing
Steps to an Age Friendly
Contra Costa County
Assess
Listening Sessions
Key Informant Surveys
Senior Survey
Data Sharing
Planning
Domain Workgroups
Advisory Council on Aging
Implementation
Evaluation
Our Cities
Choice in Aging
City by city resolution
Listening sessions
Multi-Generational Approach
Community Garden
Multigenerational
Playground
Contact:
Debbie Toth
CHOICE IN AGING
490 Golf Club Road
Pleasant Hill, CA 94523
Phone: (925) 682-6330
An invitation
Age Friendly/Intergenerational Planning
Homelessness and Housing
Contra Costa County Area Plan
A picture paints a thousand words….
Questions?
FAMILY AND HUMAN SERVICES COMMITTEE 7.
Meeting Date:10/22/2018
Subject:Community Services Bureau/Head Start Oversight
Submitted For: Kathy Gallagher, Employment & Human Services Director
Department:Employment & Human Services
Referral No.: FHS #78
Referral Name: Community Services Bureau/Head Start Oversight
Presenter: Camilla Rand, Community Services
Director
Contact: Camilla Rand (925)
681-6300
Referral History:
Oversight of the Community Services Bureau and Head Start programs was originally referred to
the Family and Human Services Committee on March 1, 2005. Since that time the program has
provided the Committee with annual updates on the programs and services provided. The last
report was received by the FHS Committee on October 30, 2017.
Referral Update:
Please see the attached report from the Employment and Human Services Department
Community Services Bureau regarding its program accomplishments, special initiatives and
anticipated challenges.
Recommendation(s)/Next Step(s):
ACCEPT the report from the Employment and Human Services Department on the oversight and
activities of the Community Services Bureau.
Fiscal Impact (if any):
There is no fiscal impact.
Attachments
Community Services Bureau Report
CSB Report to FHS for 10.22.18 Page 1
40 Douglas Drive, Martinez, CA 94553 • (925) 608 5000 • Fax (925) 608-9748 • www.ehsd.org
To: Family and Human Services Committee
Contra Costa County Board of Supervisors
Date: October 22, 2018
From: • Kathy Gallagher, Department Director
• Camilla Rand, Community Services Bureau Director
Subject: FHS Referral #78 Community Services Bureau/Head Start Oversight (Consent Item)
I. Overview:
Please accept this annual update for the Employment and Human Services Department,
Community Services Bureau (CSB). Each member of the Board of Supervisors received
CSB’s 2017-18 annual report highlighting the years’ successes. This memo will highlight
key 2018 topics and challenges that continue as areas of focus in the year to come.
II. 2018 Key Highlights:
Implementation of 2017 Early Head Start grant in the amount of $3.6 million to serve
190 new infants and toddlers county-wide. This grant allowed for new partnerships
and the opening of new CSB classrooms.
Successful cost of living negotiations with PEU, Local One.
The closure of the Brookside Center in Richmond.
New funding to the Bureau:
M E M O R A N D U M
Kathy Gallagher, Director
CSB Report to FHS for 10.22.18 Page 2
III. Key 2018 Legislation Impacting the Bureau:
AB 605 – Signed by the Governor. Allows for one childcare license for center-
based programs rather than multiple licenses by age of children served.
AB 2370 – Signed by Governor. Expands mandatory lead testing of water to
childcare centers.
AB 2626 – Signed by the Governor. Increases eligibility, streamlines processes
and allows for 2 staff development days per year.
Budget trailer language – Signed by the Governor. Allows LEAs serving
preschool children to be exempt from licensing standards
Proposed Changes to Public Charge – early to determine, but our families are
recipients of programs being included in the proposal
IV. Ongoing Challenges:
Replacing CSB’s central kitchen: We have identified a space on 23rd Street in
Richmond which is the current Veteran’s Building. CSB is working with Public
Works to negotiate space needed for the kitchen and possibly Las Deltas
replacement.
Teaching staffing shortage: CSB continues to hover at a 10% shortage in our
Associate Teacher and Teacher positions, primarily in positions working with
infants and toddlers. There are three key reasons for the shortage:
o High cost of living in the Bay Area. Many of our staff struggle to make
ends meet.
* Source: Family of four includes two parents and a preschooler and school-aged child. Based on Self Sufficiency
Standard, Center for Women’s Welfare
$0
$20,000
$40,000
$60,000
$80,000
$100,000
$120,000
CCC 2018 Basic Cost of
Living*
Site Supervisor (CSB
Salary)
Master Teacher (CSB
Salary)
Teacher (CSB Salary)
2018 Contra Costa County Cost of Living vs CSB
Salaries
CSB Report to FHS for 10.22.18 Page 3
o Staff migration: Our greatest staffing shortage is in West County. Staff are
moving out of the county or farther east.
SB Staff Residence Percentage
WEST COUNTY 31%
EAST/ CENTRAL 58%
OTHER COUNTY 11%
o Transitional Kindergarten and other subsidized programs in the area.
o Nation-wide shortage: programs throughout the state/ nation are
experiencing staffing shortages.
Changing demographics of families: Just as our staff are moving east, our
families are also moving and with the high cost of living in the Bay Area, many
families who stay do not qualify for our program.
o Enrolled Families:
o Waitlisted Families:
Funding to support facility needs: we have been fortunate to receive Program
Improvement grants this year to address health and safety needs which are
approximately $600,000-$800,000 per year. The Las Deltas Center in North
Richmond will most likely be closing over the coming year as the Housing
Authority is selling the property and an alternate location will need to be
Location Total Percentage
WEST COUNTY 851 44%
EAST/ CENTRAL
COUNTY 1110
56%
Location Total Percentage
WEST COUNTY 2292 32%
EAST/CENTRAL
COUNTY 4924 68%
2018 POVERTY GUIDELINES FOR
THE 48 CONTIGUOUS STATES
AND THE DISTRICT OF
COLUMBIA
Persons in
family/household
Poverty
guideline
3 $20,780
4 $25,100
5 $29,420
CSB Report to FHS for 10.22.18 Page 4
determined. Several of our buildings and modulars are aging, and needing
multiple repairs such as roofing, painting and playground replacements.
V. Moving Forward:
Overall Funding:
o $200 million increase for federal Head Start and Early Head Start – COLA
and Early Head Start expansion in 2019.
o Securing funding to support the central kitchen.
o Advocating for more State funding to surpass the 2006-07 level (still $250
million lower in California) to include quality funds.
Investing in our staff:
o Growing our own through Teacher Apprentice and LINKED programs in
partnership with Contra Costa and Diablo Valley Colleges.
o Wage surveys
o Advocating for national, state and local investment in the workforce.
o Marketing and advertising in new and innovative ways
o Retention strategies that focus on staff competencies, trauma informed
practice, staff wellness, reflective supervision and practice and recognition
programs.
Revisiting program delivery of services county-wide.
Review year: We expect a Federal Focus Area One review and a State triennial
review before June 2019.
We continue to be the largest and high quality childcare provider in the county.
Teaching Positions Salary Comparison – February 2018
February 2018
Prepared using California Head Start Association 2017 Salary Survey Data
$0.00 $10,000.00 $20,000.00 $30,000.00 $40,000.00 $50,000.00 $60,000.00 $70,000.00
Site Supervisor
Associate Teacher
Infant Toddler Associate Teacher
Infant/Toddler Master Teacher
Infant/Toddler Teacher
Master Teacher
Teacher
Teacher Assistant Trainee
Teaching Positions Salary Comparison-February 2018
State
Cluster V
CSB
qualitychildcarematters.org
Community Services Centers Are High Quality
Fourteen Contra Costa County Community Services Bureau child care centers participate in Contra Costa’s
Quality Matters Program (QM), which helps child care programs offer the best care possible. Centers are
rated on their level of quality and receive training, incentives, coaching and support to raise their ratings.
HIGHLIGHTS:
Every center received the highest ratings possible.
CSB Centers received over $250,000 in grants in the 2017–2018 school year for the enhancement
of classrooms to maintain quality.
This year, over 800 preschoolers will leave CSB, ready for kindergarten, with the benefits of
high-quality preschool.
Ratings are based on elements such as child observation, developmental and health screenings,
lead teachers’ qualifications, effective teacher-child interactions (CLASS assessments), and program
environment rating scale (ERS) assessment.
RATINGS:
3 = Implementing Quality Standards | 4 = Mastering High-Quality Standards | 5 = Exceeding High-Quality Standards
CENTERS RATING
Ambrose, Bay Point 4
Balboa, Richmond 5
Bayo Vista, Rodeo 4
Contra Costa College, San Pablo 4
Crescent Park, Richmond 4
George Miller Center, Concord 4
George Miller III, Richmond 5
CENTERS RATING
Las Deltas, Richmond 4
Lavonia Allen, Bay Point 4
Los Arboles, Oakley 5
Los Nogales, Brentwood 4
Marsh Creek, Brentwood 5
Riverview, Bay Point 4
Verde, Richmond 4
October 2018
SESSION 1:
August — December 2018
ECHD 220: Child, Family, and
Community
&
ECHD 150: Infant Toddler Development
SESSION 2:
January—May 2019
ECHD 121: Child Growth, and
Development
&
ECHD 123: Creative Activities
In Partnership with: Contra Costa County Community Services
Bureau, YMCA of the East Bay and Contra Costa College
Monica De Vera,
Program Coordinator
925-681-6333
mdevera@ehsd.cccounty.us
12 TRANSFERRABLE UNITS IN EARLY CHILDHOOD
EDUCATION
A CHILD DEVELOPMENT ASSOCIATE TEACHER
PERMIT UPON COMPLETION
EDUCATIONAL SUPPORT AND TUTORING TO MEET
INDVIDUAL NEEDS
FREE TUITION WITH LAPTOPS AND TEXTBOOKS
AVAILABLE
THE HEAD START
Contact us to learn more:
Sessions will be held at Balboa
Children’s Center Tuesdays &
Thursdays from 4:30 –7:40 PM
PROGRAM PARTICIPANTS WILL RECEIVE:
FAMILY AND HUMAN SERVICES
COMMITTEE 8.
Meeting Date:10/22/2018
Subject:Maximizing Technology for Customer Service & Administrative
Efficiency
Submitted For: Kathy Gallagher, Employment & Human Services Director
Department:Employment & Human Services
Referral No.: FHS #114
Referral Name: Maximizing Technology for Customer Service & Administrative
Efficiency
Presenter: Kathy Gallagher Contact: Mike Roetzer 925-608-4810
Referral History:
On June 7, 2016, the Board of Supervisors approved the Employment and Human Services
Director's recommendation to refer oversight on the impacts of technology on access to public
benefits to the Family and Human Services Committee (FHS), due to the department's reworking
of its business processes and development of technologies to make remote access of public
benefits more common for its clients. This became FHS Referral No. 114.
This is the third report to FHS on this referral. The last report was made in November 2017.
Referral Update:
Please see the attached report from the Employment and Human Services Department with an
update on the Department's use of technology to support client services and staff efficiencies.
Recommendation(s)/Next Step(s):
ACCEPT report from the Employment and Human Services Director on the Department's use of
technology to support client services and staff efficiencies.
Fiscal Impact (if any):
There is no fiscal impact, the report is informational.
Attachments
2018 EHSD Administrative Services Bureau Report
40 Douglas Drive, Martinez, CA 94553 • 925.608.5000 • Fax (925) 313-9748 • www.ehsd.org
To: Family and Human Services Committee Date: October 22, 2018
From: Kathy Gallagher, EHSD Director
Subject: #114 Maximizing Technology for Customer Service and Administrative Efficiency
The Employment and Human Services Department (EHSD) remains committed to using
technology to support our customers and to allow our staff to deliver an exemplary customer
experience. This goal is in our Values, our strategic plan and our culture. We cont inue to
seek out best practices in using technology to enhance service delivery. At the same time,
this year saw decrease in funding allocated by the State that previously allowed EHSD to be
on the leading edge of technology. EHSD staff has also been ac tive in working with the
State on significant changes in the major technology programs we use to manage our social
services programs. We have to deal with the impact of significant changes as the State
upgrades and modernizes mature systems that impact our service delivery. Even in the face
of declining revenue and competing priorities, we remain committed to implementing process
and technology improvements for our customers.
We implemented a number of improvements and changes highlighted below:
Workers that support our In-Home Supportive Services (IHSS) Program are mobile
and work in remote locations to support our IHSS recipients. Having case records
available on mobile devices greatly enhances their ability to serve our customers. At
the same time, not carrying paper records greatly enhances the security of customer
information. We have provided our workers with mobile technology and we put all our
IHSS case records into electronic files that can be accessed from any location. This
puts all the information the worker needs at their fingertips and when the customer
interaction is completed, to obtain an electronic signature if needed.
We know that over 95% of our customers receiving services in our District Offices
have smart devices. As a customer service and to ensure we can connect with them,
we have provided cell phone charging stations at all of our District Offices. These
charging stations allow several phones to be charged at the same time.
M E M O R A N D U M
Kathy Gallagher, Director
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We recently completed implementation of a video conferencing solution to support
customers that communicate via American Sign Language (ASL). In the past, we had
to arrange for on-site ASL interpreters which had the potential to delay scheduling a
customer visit. This video conferencing solution is fast and provides a “personal”
touch by allowing the customer and the ASL interpreter to see each other. This
process was recognized by the State and shared with other counties.
We continue to work to bridge the digital divide for our social services customers. Our
continuing efforts in working with a nonprofit organization, we provided over 100
personal computers (PC) to our customers via our PC Donation Project. This is a
partnership between the nonprofit, Tech Exchange, and EHSD and has been in
operation for several years.
We opened four Navigation Centers and have Navigators in place to provide
information and services to our customers. EHSD implemented a software tool to
support worker interviews with customers, assess their needs, and provide a list of
services that the customer may be eligible to receive.
Designed and implemented an outbound call capability for CalWORKs to ensure a
one-stop capability to interact with the customer by phone, obtain the information
needed and obtain an audio recording of the customer’s signature, simplifying the
process for our workers and the customer.
While not directly supporting Contra Costa residents, EHSD staff deployed to support
residents of Sonoma County during the recent fires. These deployments we re in
support of requests from the State as well as the American Red Cross. We have been
able to use the information from these deployments to learn lessons that will greatly
benefit staff and customers when an emergency calls for us to provide services t o the
residents of Contra Costa County.
Redesigned www.ehsd.org to better promote the various programs, including home
page promotion of EHSD services and county hotlines. The services include HICAP,
Energy Assistance, VESTIA, Violence Prevention and the Workforce Development
Board.
Implemented an auto-callback feature for our Medi-Cal CalFresh Service Center. This
permits customers to avoid waiting on hold for the next available agent if lengthy wait
times are projected. Customers leave their callback number and are called back when
their turn comes up.
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Publication 13 (Pub13), Your Rights Under California Welfare Programs, must be
available in all customer waiting and reception areas and must be distributed and
explained to all applicants and recipients at initial intake and reinvestigation of
eligibility. Pub 13 must be available in a large number of languages. The requirement
to provide this information to our customers is part of the State’s Civil Rights Program
and includes information on what customers can do if they have a complaint. EHSD
implemented an on-line tool for effective and timely delivery of this information. This
eliminated the search for recorders and equipment to play the audio recordings
provided by the state. This process was in use during a recent Civil Rights evaluation
of EHSD facilities and the California Department of Social Services (CDSS) is
recommending other counties follow Contra Costa’s lead.
EHSD is facing a number of challenges as it moves forward including:
Declining revenue due to state cuts in program allocations.
The need to reallocate technology staff to work on significant changes to state
systems.
The need to adjust business processes and models to changes in caseloads. With the
decline in State revenue, EHSD will need to adjust how we deliver services. We must
focus on the use of technology to better engage our customers.
Many of our customers are “tech savvy” and we are pursuing opportunities to gather
information on how we can enhance their ability to interact with us.
EHSD is planning or implementing technology initiatives that will continue to add value to our
ongoing effort to provide exceptional customer service and maximize the use to technology.
Some of these initiatives are:
Enhancing two way communications between workers and customers using text and
email messages.
Expanding the use of video conferencing. As previously reported we are using video
conferencing for CalWORKs customers but we are exploring the use of this tool for
other programs and to allow customers to video conference from any location using
smart devices.
Expanding the use of telephonic signatures for easier recertification of benefits.
Implement outbound calls for CalWORKs customers using auto-scheduling and auto-
call back to more quickly process customer applications.
Work with our translation service to offer video conferencing for non-English speaking
customers. This will ensure that we have a resource available at all times during
business hours in all the languages supported by the contractor.
We will continue to work with new and existing customers to encourage the use of My
Benefits CalWIN (MyBCW), an online portal that is available 24/7 and allows for the
completion of new applications, recertification, and checking on case status.
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