HomeMy WebLinkAboutBOARD STANDING COMMITTEES - 11142016 - FHS Cte Agenda Pkt
FAMILY & HUMAN SERVICES
COMMITTEE
November 14, 2016
1:00 P.M.
651 Pine Street, Room 101, Martinez
Supervisor Candace Andersen, Chair
Supervisor Federal D. Glover, Vice Chair
Agenda
Items:
Items may be taken out of order based on the business of the day and preference
of the Committee
1.Introductions
2.Public comment on any item under the jurisdiction of the Committee and not on this
agenda (speakers may be limited to three minutes).
3. CONSIDER recommending to the Board of Supervisors the appointments of Fred
Adams to the Member-At-Large #1 seat and Summer Selleck to the Member-At-Large
#7 seat on the Advisory Council on Aging with terms expiring September 30, 2018, as
recommended by the Employment and Human Services Director.
4. CONSIDER receiving the report from the Health Services Department regarding current
issues with drug misuse and abuse and the proposed Safe Drug Disposal Ordinance, and
recommending to the Board of Supervisors approval of a Safe Drug Disposal Ordinance.
(Daniel Peddycord, Public Health Director)
5. CONSIDER accepting the report from the Employment and Human Services
Department on Human Trafficking, Commercially Sexually Exploited Children, and the
Family Justice Centers and direct staff to forward the report to the Board of Supervisors.
(Kathy Gallagher, Employment and Human Services Director; Devorah Levine,
Assistant Director Policy and Planning)
6. CONSIDER accepting the report from the Employment and Human Services
Department regarding the impacts of technology on access to public benefits and
forwarding it to the Board of Supervisors. (Kathy Gallagher, Employment and Human
Services Director)
7.The next meeting is currently scheduled for December 12, 2016.
8.Adjourn
1
The Family & Human Services Committee will provide reasonable accommodations for persons
with disabilities planning to attend Family & Human Services Committee meetings. Contact the
staff person listed below at least 72 hours before the meeting.
Any disclosable public records related to an open session item on a regular meeting agenda and
distributed by the County to a majority of members of the Family & Human Services Committee
less than 96 hours prior to that meeting are available for public inspection at 651 Pine Street, 10th
floor, during normal business hours.
Public comment may be submitted via electronic mail on agenda items at least one full work day
prior to the published meeting time.
For Additional Information Contact:
Enid Mendoza, Committee Staff
Phone (925) 335-1039, Fax (925) 646-1353
enid.mendoza@cao.cccounty.us
2
FAMILY AND HUMAN SERVICES
COMMITTEE 3.
Meeting Date:11/14/2016
Subject:Appointments to the Advisory Council on Aging
Submitted For: FAMILY & HUMAN SERVICES COMMITTEE,
Department:County Administrator
Referral No.: N/A
Referral Name: Appointments to Advisory Bodies
Presenter: Contact: Enid Mendoza, (925) 335-1039
Referral History:
On December 6, 2011 the Board of Supervisors adopted Resolution No. 2011/497 adopting policy
governing appointments to boards, committees, and commissions that are advisory to the Board of
Supervisors. Included in this resolution was the requirement that applications for at
large/countywide seats be reviewed by a Board of Supervisors sub-committee.
Referral Update:
Staff to the Advisory Council on Aging (ACOA) recruited, interviewed and selected Mr. Fred
Adams for the Member-At-Large #1 seat and Ms. Summer Selleck for the Member-At-Large #7
seat of this advisory body. ACOA approved both appointments at their October 19, 2016 meeting.
Recommendation(s)/Next Step(s):
CONSIDER recommending to the Board of Supervisors the appointments of Fred Adams to the
Member-At-Large #1 seat and Summer Selleck to the Member-At-Large #7 seat on the Advisory
Council on Aging with terms expiring September 30, 2018, as recommended by the Employment
and Human Services Director.
Fiscal Impact (if any):
There is no fiscal impact.
Attachments
ACOA Memo and Application for F.Adams
ACOA Memo and Application for S.Selleck
3
Kathy Gallagher, Director
40 Douglas Dr., Martinez, CA 94553 Phone: (925) 313-1579 Fax: (925) 313-1575 www.cccounty.us/ehsd.
MEMORANDUM
DATE: 10/25/2016
TO: Family and Human Services Committee
CC: Victoria Tolbert, Director Aging and Adult Services
FROM: Jaime Ray, Staff Representative for the Advisory Council on Aging
SUBJECT: Advisory Council on Aging – Appointment Requested
The Contra Costa Area Agency on Aging (AAA) recommends for immediate appointment to the
Contra Costa Advisory Council on Aging (ACOA) the following applicant: Mr. Fred Adams for
Member at Large Seat # 1. The MAL #1 seat is undesignated and has remained vacant since March
29, 2016.
Recruitment has been handled by both the Area Agency on Aging, the ACOA and the Clerk of the
Board using CCTV. AAA staff has encouraged interested individuals including minorities to apply
through announcements provided at the Senior Coalition meetings and at the regular monthly
meetings of the ACOA. The Contra Costa County EHSD website contains dedicated web content
where interested members of the public are encouraged to apply and are provided an application with
instructions on whom to contact for ACOA related inquiries, including application procedure.
Mr. Adams was interviewed by the ACOA Membership Committee on 8/17/2016 to fill MAL #1 on
the ACOA with term ending 9/30/2017. Mr. Adams submitted an application for ACOA membership
dated 6/12/2016 that is provided as a separate attachment. At the time of his ACOA Membership
Committee selection to fill one of two At Large vacancies there was one other applicant; the ACOA
voted to approve Mr. Adams appointment recommendation at their 10/19/16 meeting.
Thank You
4
Contra
Costa
County
BOARDS,COMMITIEES,AND COMMISSIONS APPUCATION
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THIS FORM IS A PUBUC OOC\JM£NT
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6. PLEASEFILL OUT THE FOLLOWINGSECTIONCOMPLETELY.List experience that relates to the qualifications needed to
serve on the local appointive body.Begin with your most recent experience.A resume or other supporting documentation
may be attached but It may not be used as a substitute for completing this section.
A) Dates (Month, Day, Year)
From ejlg To f(l~
Total: Yrs. Mos.
Hrs. per week__. Volunteer ~
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B) Dates (Month, Day, Year)
From /)C>t<1 To :6J~D6/,
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C)Dates (Month, Day, Year)
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D) Dates (Month, Day, Year)
From To
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Title
Employer's Name and Address
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THIS FORM ISA PUBUC DOCUMENT
Duties Perfonned
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6
7. How did you learn about this vacancy?
Dccc HomepageDWalk-ln DNewspaper Advertisement DDlstrict Supervisorl40ther
8 .Do you have a Familial or Financial Rela!!2.Pship with a member of the Board of Supervisors?(Please see Board
Resolution no.2011155 ,attached):No....DL-Yes--'='-
If Yes, please Identify the nature of the relationship:_
I CERTIFY that the statements made by me In this application are true,complete,and correct to the best of my knowledge and
belief, and are made In good faith.I acknowledge and understand that all Information In this application 18 publlcally
accessible.I understand and agree that misstatements I omissions of material fact may cause forfeiture of my rights to serve
on a Board,Committee,or Commission In Contra Costa County.
Date:---=-r-~-1r......1~-----
Important Infonnation
1.Thisaw!"K:aOOn is a ptbIic OOctmentClld is ~to the Caifcmia Pubt;Reoords Pd.(CAGoJ.COOe §62s0a270).
2.Send the completed paperSR*aliOO to the Olb dthe Clerk d the 80EId at:651 Pile Sb8et,Room 106,Martin&z,CA94653.
3. A n!lslIT'Ie a olherreleYant inbmaIi:lnmaybe SlbnilIed wilhthis appIi3Dn.
4.All membef's ererequieclto takethe folbNi1g traini1g:1)The BroNn Id.2)The Better GcMmnent Ordi 1aI1re.a1d 3)EthK:s Training.
5.Members dboards.cxmnissions,a1dexmniltees maybe recJ,Iied tl:1)fie a Slalement d EalnomicInterest Fam also known as a Fam
700,CIld 2)a:mpIefe the stale EIhi:sTrai1i1g Course as Ie(JJied by AS 1234.
6.Adviscxy body meetings maybe heldi1 various IocatD IS and sane IocatD IS mayrid be accessi:lIe by pubrc tJa lSJ)OI1aIia L
7.Meeting dates andtines ae suqed tl ct1aI'lJe and mayoccur l4J to twodayspermonIh.
8.Sane boards,<D'TlI'TlilEes,ac:xmnissia1s mayassigl merrtJers to SlixDnmiUees a'MJ'k ~wtOCh mayrequie CI1cDjjOOnaJ
cxmniIrnent d tine.
THIS FORM ISA PUBUC DOCUMENT
7
Kathy Gallagher, Director
40 Douglas Dr., Martinez, CA 94553 Phone: (925) 313-1579 Fax: (925) 313-1575 www.cccounty.us/ehsd.
MEMORANDUM
DATE: 10/25/2016
TO: Family and Human Services Committee
CC: Victoria Tolbert, Director Aging and Adult Services
FROM: Jaime Ray, Staff Representative for the Advisory Council on Aging
SUBJECT: Advisory Council on Aging – Appointment Requested
The Contra Costa Area Agency on Aging (AAA) recommends for immediate appointment to the
Contra Costa Advisory Council on Aging (ACOA) the following applicant: Ms. Summer Selleck for
Member at Large Seat # 7. The MAL #7 seat is undesignated and has remained vacant since August
16, 2016.
Recruitment has been handled by both the Area Agency on Aging, the ACOA and the Clerk of the
Board using CCTV. AAA staff has encouraged interested individuals including minorities to apply
through announcements provided at the Senior Coalition meetings and at the regular monthly
meetings of the ACOA. The Contra Costa County EHSD website contains dedicated web content
where interested members of the public are encouraged to apply and are provided an application with
instructions on whom to contact for ACOA related inquiries, including application procedure.
Ms. Selleck was interviewed by the ACOA Membership Committee on 9/21/2016 to fill MAL #7 on
the ACOA with term ending 9/30/2017. Ms. Selleck submitted an application for ACOA membership
dated 6/28/2016 that is provided as a separate attachment. At the time of her ACOA Membership
Committee selection to fill one of two At Large vacancies there was one other applicant; the ACOA
voted to approve Ms. Selleck appointment recommendation at their 10/19/16 meeting.
Thank You
8
Print Form
Contra
Costa
County JUN 2 0 7.016
CLERK B0AR!l OFSUPERVlOORl$
CONTAACOSTAOO ,
For Reviewers Use Only:
Accepted Rejected
BOARDS,COMMITTEES,AND COMMISSIONS APPLICATION
MAIL OR DELIVER TO:
Contra CostaCounty
CLERK OFTHEBOARD
651 PineS1reet,Rm.106
lltartinez,Califomia 94553-1292
PLEASETYPEORPRINTININK
(EachPosition Requires a SeparateApplication)
BOARD,COMMlmE OR COMMISSION NAMEANDSEAT TITLE YOU ARE APPLYING FOR:
.!AdViSOry Counsilon Aging I IAD_-a....;:rg;;..e _
PRINT EXACT NAME OF BOARD,COMMITIEE,OR COMMISSION PRINT EXACT SEAT NAME (if applicable)
Cyd :=-J.
(Middle Name)
1.Name:EelleCI<.Summer
(Last Name)(First Name)
2.Address:
(No.)(Street)(Apt.) (City)(State)
:=-J
(Zip Code)
(CI~1I No.)
3.Phones:!:::::::==~::====:::=::::=:::=::=:=:==:========:=:~=:==::============!(Home No.)(Work No.)
4.Email Address:~u m
5 .EDUCATION :Check appropriate box if you possess one of the following:
High School Diploma [J G.E.D.Certificate CI California High School Proficiency Certificate [J
Give Highest Grade or Educational Level AChievedHuris Doctorate ,---l
fCLA
rB t pp ~d ~e .••......_
c>restern StateCollegeof Law
[l)Other schools -i trafning .
I completed :
i I
THIS FORM ISA PUBLIC DOCUMENT
9
/\
6. PLEASE FILL OUT THE FOLLOWING SECTION COMPLETELY.List experience that relates to the qualifications needed to
serve on the local appointive body.Begin with your most recent experience.A resume or other supporting documentation
may be attached but it may not be used as a substitute for completing this section.
A) Dates (Month, Day, Year)Title Duties Performed
From To
IsoleProprietor ~Legal
16/4/2013 Ir-.Employer's Name and Address
Total: Yrs .Mos.SC Selleck Law
LJD 150 N.Wiget Lane,#105
Walnut Creek,CA 94598
HI'S.per week.E].Volunteer CI
-B) Dates (Month ,Day, Year)Title Duties Performed
From To
\Board Memeber
ILegislativeCommittee ,Membership
I
112/0120141 ~Committee, Amicus BriefCommittee,
Etc.
Employer's Name and Addr~!ss
DO CaliforniaWomen Lawyers
700 RStreet
Suite 200
HI'S.per weeD .Volunteer []
acramento ,CA 95811
C)Dates (Month ,Day ,Year)Title Duties Performed
From To Boardof Directors ~
112/01/20151 ~Employer's Name and Address
Total: Yrs. Mos.ContraCosta County Boardof Directors
geQluntee,c 2300 Clayton Rd .
Suite 520
Concord,CA 94520
D) Dates (Month, Day, Year)Title Duties Performed
From To I ~CJCJ Employer's Name and Address
Total: Yrs .Mos.
gQlunteerc
-
TH~FORMISAPUBUCDOCUMENT
10
7. How did you learn about this vacancy?
DGCC HomepageDWalk-ln [JNewspaper Advertisement C1District Supervisor 1EI0ther )candiceAndersen ]I
8. D.) you have a Familial or Financial Relationship with a member of t he Board of Supervisors?(Please see Board
Resolution no .2011/55 ,attached):No ---.IEL_Yes---.O-
If Yes ,please identify the nature of the relationship:C I.
9.0 1)you have any financial relationships with the County such as grants,contracts,or other economic relations?
No --lEI..-Yes----CI-
If Yes,please identify the nature of the relati onship :I :=l
Sign Name :----Date :--::::...--+--=------,J---'---''------
I CERTIFY that the statements made by me in this application are true ,complete ,and correct to the best of my knowledge and
belief,and are made in ood faith.I acknowledge and understand that all information in this application is publically
acce·ssible.I under and and agree that misstatements 1omissions o t'material fact may cause forfeiture of my rights to serve
on a Board,Com ttee ,or C issio in ntra Costa County .
Important Information
1.This application isa public document andis subject to the California Public Records Ad.(CAGov.Code §625Q.6270).
2.Send thecompleted paperapplication to theOffice ofthe CIer1<of the Board at:651 PineStreet,Room 106,Martinez,CA 94553.
3. A resume or other relevant information maybe submitted with thisapplication .
4. All members are required totakethefollowing training:1)The Brown Ad.,2)The Better Govemment Ordinance,and3)Ethics Training.
5.Members of boards,commissions,andcommittees maybe required to:1)filE!a Statement of Economic Interest Form also knOlJVl1 asa Form
700,and2)complete the State Ethics Training Course as required by AS 1234.
6.Advisory lxxly meetings maybe held invarious locations andsomelocations maynotbe accessible by public transportation .
7.Meeting dates andtimes are subject tochange andmayoccur up totwo days per month .
8.Someboards,committees,or commissions mayassign members to subcommittees or work groups which mayrequire an addtonal
commitment of time.
THIS FORM IS A PUBLIC DOCUMENT
11
Summer C.Selleck
EDUCATION
Western State University,College of law-Fullerton,C<\
J.D.,December 2012
CA State Bar Number:290247
Pepperdine University School of Education-Malibu,CA
M.A.in Education,Suma Cum Laude, July 2011
University of California,Los Angeles-Westwood,CA
B.A.in History,Cum Laude, June 2007
EXPERIENCE
SC Selleck Law-Concord,CA
Sole Proprietor (zoty-present)
•Research and draft memoranda and pleadings for civil and criminal litigation .
•Practice Estate Planning,Probate and Criminal Law.
•Manage client relationships,including explaining legal rights and identifying goals.
•Draft deeds,wills,trusts and contracts.
Rainbow Community Center-Concord,CA
Community Development Liaison (2013-2 ,015)
•Coordinate,plan and lead a variety of informational meetings,events and
activities targeted at community involvement and relationship building for the
LGBTQ community.
The Law Office of Ora S.Prochovnick-Pleasant Hill,CA
Law Clerk (2012-2015)
•Prepared memoranda and pleadings for family law hearings and litigation.
o Drafted and ed ited estate planning documents.
•Managed client correspondence
•Drafted application for recognition of exemption under section 501(C)(3)of the
Internal Revenue Code
PROFESSIONAL AFFIUTAIONS
Contra Costa County Bar Association Board of Directors (2016-Present)
California Women Lawyers, Co-Affiliate Governor -CCCBA Women's Section (Jan.zoiy-Present)
Contra Costa County Bar Association,Women's Section,Member-at-Large (Jan.zoia-Present)
Contra Costa County Bar Association,Barrister's Section,V.P.&MCLE Coordinator (Jan.2014-2016)
Contra Costa County Bar Association ,Diversity Committee,Board Member (June 2013-Present)
12
FAMILY AND HUMAN SERVICES COMMITTEE 4.
Meeting Date:11/14/2016
Subject:Safe Drug Disposal Ordinance Proposal
Submitted For: FAMILY & HUMAN SERVICES COMMITTEE,
Department:County Administrator
Referral No.: N/A
Referral Name: N/A
Presenter: Daniel Peddycord, Public Health
Director
Contact: Enid Mendoza, (925)
335-1039
Referral History:
On April 27, 2010 the Contra Costa Board of Supervisors adopted a resolution supporting
Extended Producer Responsibility. It was noted that local governments do not have the resources
to adequately address the rising volume of discarded products and that there are significant
environmental and health impacts associated with improper management of Universal Wastes,
sharps and other products.
In March of 2012, Supervisor Mary Piepho brought forward a resolution to the Board of
Supervisors declaring March as “Prescription Drug Abuse Awareness Month”. Comment was
made regarding the importance of safely storing and disposing of medications. Subsequently, at
an April 28, 2012 Prescription Drug Take Back event, Supervisor Piepho noted that her office
was working with County departments to review and evaluate a “Safe Medication Disposal”
Ordinance for Contra Costa County.
On March 3, 2015, the Contra Costa County Board of Supervisors issued a resolution recognizing
March as Prescription Drug Awareness month to bring attention to the seriousness and
significance of deaths associated with the misuse of prescription drugs. Supervisor Candace
Andersen referenced the importance of disposing unwanted medications when they are no longer
needed and Supervisor Mary Piepho indicated that she hoped the County would soon be able to
adopt a safe drug disposal ordinance, following Alameda County's lead in adopting a similar
ordinance.
Over the past year staff has worked with the Office of Supervisor Piepho to develop a draft
ordinance for safe drug disposal. These efforts have focused on modeling an ordinance that would
require the producers of covered drugs to create and pay for a system for the safe and convenient
disposal of unwanted prescription drugs, similar to those adopted by other Bay Area counties.
Although this item is not a Family and Human Services (F&HS) referral, it is being presented to
F&HS for discussion and further direction prior to presenting the topic to the full Board of
13
Supervisors.
Referral Update:
Please see the attached staff report and draft ordinance.
Recommendation(s)/Next Step(s):
CONSIDER receiving the report from the Health Services Department regarding current issues
with drug misuse and abuse and the proposed Safe Drug Disposal Ordinance, and recommending
to the Board of Supervisors approval of a Safe Drug Disposal Ordinance.
Fiscal Impact (if any):
Inspections and audits, including review of plans and annual reports, will be covered by fees paid
to the County by participating producers. There is no anticipated impact to the County general
fund.
Attachments
Report on Safe Drug Ordinance Proposal
DRAFT Safe Drug Disposal Ordinance
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
FAMILY AND HUMAN SERVICES COMMITTEE 5.
Meeting Date:11/14/2016
Subject:Update on the Family Justice Center, Human Trafficking and Commercially
Sexually Exploited Children
Submitted For: FAMILY & HUMAN SERVICES COMMITTEE,
Department:County Administrator
Referral No.: 111
Referral Name: Family Justice Center & Commercially Sexually Exploited Children
Presenter: Kathy Gallagher, Employment and Human
Services Director; Devorah Levine, Asst.
Director Policy and Planning
Contact: Enid Mendoza,
(925) 335-1039
Referral History:
On January 6, 2015, the Board approved referring oversight to the Family and Human Services
Committee (F&HS) on the Family Justice Centers and Commercially Sexually Exploited
Children initiatives. This became F&HS Referral No. 111.
On June 8, 2015, the Family and Human Services Committee received and approved the report
from the Employment and Human Services Department on the Zero Tolerance for Domestic
Violence Initiative regarding Human Trafficking - Commercially Sexually Exploited Children
and the Family Justice Centers. On July 7, 2015 the Board of Supervisors received and approved
this report as recommended by F&HS.
Referral Update:
Please see the attached report.
Recommendation(s)/Next Step(s):
CONSIDER accepting the report from the Employment and Human Services Department on
Human Trafficking, Commercially Sexually Exploited Children, and the Family Justice Centers
and direct staff to forward the report to the Board of Supervisors.
Fiscal Impact (if any):
No fiscal impact.
Attachments
FJC, CSEC and Human Trafficking Report
33
40 Douglas Drive, Martinez, CA 94553 • (925) 313-1500 • Fax (925) 313-1575 • www.ehsd.org
To: Family and Human Services Committee
Contra Costa County Board of Supervisors Date: November 14, 2016
CC:
From:
Devorah Levine, Assistant Director
Employment and Human Services Department
Subject: Update on Human Trafficking and Commercially Sexually Exploited Children &
Update on Family Justice Centers
Creating A System of Care for All Victims of Human
Trafficking
Since June 2014, the Zero Tolerance for Human Trafficking Coalition and its partners have
continued to build and advocate for a comprehensive system of care. Over 240 victims of human
trafficking (through a Federal Office of Victims of Crime grant) have received services. Yet
human trafficking is highly under reported and data is hard to come by. Trafficking, by nature, is
a hidden crime and victims seldom self-identify. A limited snapshot of data, gathered from six
partner agencies including Community Violence Solutions, STAND! for Families Free of
Violence, and Calli House is presented below.
While awareness of sex trafficking increased in Contra Costa County in the last decade,
awareness about labor trafficking and male victims is still lacking. This is represented in
available data, which reflects mostly female victims of sex trafficking.
22
206
11 2
Labor
Trafficking
Sex
Trafficking
Sex and
Labor
Trafficking
Unknown
Type of Trafficking
75%
25%
Age
Adults Minors
M E M O R A N D U M
Kathy Gallagher, Director
34
Strengthening a Coalition
In order to effectively serve victims, address gaps, and increase both awareness and
collaboration, the Zero Tolerance for Domestic Violence Initiative re-structured its Human
Trafficking Coalition to better address all aspects of trafficking and partnered closely with Child
& Family Services to develop policies and protocols specifically for CSEC. In April 2016 the
Coalition restructured and formalized its operations. These changes were made in order to
improve outcomes, increase accountability, formalize participation, and ensure alignment with
values.
14%
86%
Citizenship Status
Foreign National US Citizen/LPR
218
18
5
Female
Male
Transgender
Self Identified Gender
35
The committees include:
Executive Committee
Goals of this committee include: organize, facilitate, schedule and run coalition meetings;
create and manage clear, consistent and coherent messaging about the Coalition and its
efforts and; oversee, hold accountable, and provide guidance to committee chairs and
members.
Outreach, Education and Awareness Committee
Goals of this committee include: increasing public awareness and understanding of
human trafficking in Contra Costa County; creating, coordinating and implementing
county-wide outreach campaigns; managing standards of training; and tracking trainings
and evaluations of trainings throughout the County
Protocol, Policy and Data Committee
Goals of this committee include: spearheading best practices at the leadership level of
County agencies and partner organizations; making policy and legislative
recommendations to County (and State) government officials; developing improved data
systems; and collecting and analyzing data for trends, gaps, and patterns.
Multi-Disciplinary Team Case Review Committee
In April 2016 Contra Costa County launched its first Human Trafficking
Multidisciplinary Team (MDT) to address all forms of human trafficking including, but
not limited to, CSEC. The MDT meets monthly at Contra Costa County's Family Justice
Centers to review complex human trafficking cases and provide support and resources to
help survivors and their families meet their goals. The Human Trafficking MDT has three
major goals: 1. Increase services and timely safety planning to survivors of human
trafficking, 2. Increase knowledge for MDT partners and staff about services available for
survivors and 3. Increase coordination and collaboration among MDT partners.
The MDT is well attended by multiple law enforcement agencies, District Attorney,
Probation, service providers/NGO and public/behavioral health representatives. Meetings
are engaging and participants leave with immediate resources and referrals for cases. For
example: in one case discussion, mental health services were expressed as a need and a
local community agency was able to meet with the client the next day to provide such
services. Other examples of direct connection and collaboration on MDT cases include
legal support, placement support, and job training resources. Participants also report
feeling more connected to other services and agencies, as well as an increased knowledge
and understanding of resources available to clients.
Law Enforcement and Investigations Committee
The District Attorney’s Office began planning for a law enforcement task force in spring
2016. Objectives for this committee are: increase collaboration across law enforcement
agencies on investigations and increase multi-disciplinary approaches to combatting
human trafficking
36
Responding to Commercially Sexually Exploited Children
CSE-IT Screening Tool
As a Tier II County, Contra Costa Children & Family Services (CFS) began developing and
implementing community wide and Child Welfare specific responses to the commercial sexual
exploitation of dependent minors and human trafficking victims as outlined and mandated in SB
855 and SB 794 in spring of 2015.
To assist in identifying CSEC dependent children, CFS partnered with West Coast Children
Clinic to pilot their Commercially Sexual Exploitation Identification Tool (CSE-IT) from
approximately November 1, 2015 through March 31, 2016. The Permanency and Transition
Units, who work with older youth, administered the tool for all youth ten years and older. From
May to October of 2015, 135 youth were screened. 37% of those youth were noted as possible
concern, or clear concern, in regards to commercial sexual exploitation. CFS has contracted with
West Coast Children Clinic to use the CSE-IT in case-carrying units and with the
Hotline/Screening Unit. Training has begun (including a Train the Trainer, held in August) and
a full rollout in all divisions is anticipated by the end of 2016.
Partnership between CFS & Community Violence Solutions
To address the unique and critical needs associated with CSEC, CFS contracted with Community
Violence Solutions (CVS) and Catholic Charities. CVS works county wide to provide case
management support to CFS families and CSE children and youth. Catholic Charities is
providing clinical Path II services to families and CSE children and youth who do not have an
open Child Welfare case but are in need of services. CFS will continue to develop and
implement developmentally appropriate, trauma informed, culturally relevant programs and
services to address CSE children, youth and their families.
Developing Trauma Informed Approaches
In addition to utilizing best practice responses for our CSE children, youth and families, CFS
plans to implement trauma informed approaches for delivery of services among our Child
Welfare Social Workers and support staff. CFS is in the process of developing Sanctuary
Institute practices. The Sanctuary® Model is a blueprint for clinical and organizational change
which, at its core, promotes safety and recovery from adversity through the active creation of a
trauma-informed community. The model, based on a recognition that trauma is pervasive in the
experience of human beings, forms the basis for the Sanctuary Model's focus not only on the
people who seek treatment, but equally on the people and systems who provide that treatment.
CFS CSEC Policy
The development of the CSEC Policy, which includes specific child welfare practices and
responses to CSE children and youth, is in process. A CFS Leadership Team meets monthly with
a workgroup whose participants include Child Welfare social workers, supervisors, and support
staff, as well as a Parent Partner, a drug and alcohol Early Interventionist, and a Domestic
Violence Liaison and Staff Development. The purpose of the workgroup is to provide the
Leadership Team consultation and feedback in the development of CSEC policies and practices.
In addition, an attorney from the Office of County Counsel attended the CSEC Workgroup to
provide updated training on the changes made to W&I Code 300b (2).
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Policy development for CSEC is being completed in phases. To date, a draft Hotline/Screening
and Emergency Response policy and practice have been completed. Once approved in the
coming months training and field testing will begin. The next phases of CSEC policy and
program development include our Permanency and Transition Units followed by our Court and
Continuing Services Units.
We anticipate that the full CSEC Policy will be developed, field tested county wide, and
published in final form by June 2017. Lastly, in collaboration with our Continuum of Care
Reform Initiative, we are developing a model for the Child and Family Team Meetings that will
address children and families exposed to commercial sexual exploitation. This model will be in
place on January 1, 2017.
In the meantime, the Leadership Team provides ongoing case consultation to Social Workers and
Supervisors. The team continues attending Unit meetings, Division meetings and CFS leadership
meetings to inform CFS staff of our progress as well as present updated information on service
delivery options. We continue to provide information and support to encourage Social Workers
to nominate CSE children and youth to the CSEC MDT.
In order to build a fully robust and complete system of care for CSEC within the Child Welfare
system, there needs to be full time staff dedicated to the issue and program. We are exploring our
options to accomplish this given our resources.
Development of Contra Costa Family Justice Alliance
Recently, Zero Tolerance led and completed a planning process to establish a network of Family
Justice Centers, now known as the Contra Costa Family Justice Alliance. The Alliance provides
a formalized structure for shared governance and sustainability of the Contra Costa Family
Justice Centers. There are currently two Centers: the West Center in Richmond started as a pilot
in 2011 and moved to its permanent site in June of 2015; and the Central Center in Concord
opened its doors in March of 2015. Planning for a third center to serve victims of violence and
their families in the eastern regions of the county is underway.
Family Justice Center accomplishments to date:
People Served
Between October 1, 2015 and September 30, 2016, the Family Justice Centers provided services
to 1,756 individuals who experienced interpersonal violence, exceeding our goal of 1,500 people.
Services impacted 1,440 children living with these clients. We provided comprehensive and
integrated services while working together with 17 on-site partners at the West Center and 19
partners at the Central Center. On-site partners include 7 law enforcement partners, 2 public
agencies and 20 community based organizations.
In 2016, FJC added critical services in response to our clients’ needs. In partnership with
RotaCare Richmond, we offer free medical services at the West Center. Through Lawyers for
Family Justice, we provide free or low cost legal services to clients. Our newest on-site partner is
COPE Family Support Center which provides evidence-based Triple P parenting classes at our
West Center.
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Demographics of our clients are as follows:
• 76% of our clients are between ages 25 and 59; 10% are between 18 and 24; and 9%
over 60.
• 40% of our clients are Latino, 22% White, 18% African American, and 8% Asian.
• 80% of our clients seek services related to domestic violence, 12% sexual assault, 7%
child abuse and 5% elder abuse.
• 65% report monthly income of $2,000 or less.
• 91% of our clients are female.
• 17% of our clients have no health insurance, and 40% are on MediCal or emergency
MediCal (undocumented).
• 16% reported that they are disabled.
• 25% do not speak English.
Our work at the Family Justice Center is so gratifying because our clients inspire us with their
determination, courage and hope. One recent case highlights the effectiveness of our one stop
model: Charlotte came to us after spending three weeks in the hospital with multiple rib fractures
inflicted by her boyfriend. While at the hospital, she met with a police detective (who works at
our Center) who encouraged her to come to our Center. Charlotte met with a Navigator, who
connected her to 5 different resources: she obtained help in getting a civil restraining order
through one of our attorneys; was connected to a domestic violence advocacy partner who offers
support groups; applied for public benefits; obtained information about the criminal prosecution
process; and started the Victims of Crime compensation process.
Impact
The intended outcomes of our work are demonstrated in three areas: coordinated seamless
services for victims of interpersonal violence (IPV); capacity building and partnership support;
and building supportive and knowledgeable community.
Coordinate Integrated Services
We organize our services into two groups: crisis support and long term safety. Crisis support
services are coordinated through our Navigators, who connect clients to services they need to
leave their abusive situations or deal with their present crisis. After dealing with crisis, we offer
services to get our clients to long term safety and independence by working on four domains:
health, education and training, wealth and community.
• The number of IPV clients served (1,756) increased, compared to the previous one-
year period.
• We expanded our partnership by adding more on and off site partners.
• Out of the 778 clients who filled out client survey, 96% were satisfied with the
services, 98% felt safe and comfortable at the Center, and 98% would recommend the
Center to a friend in need.
• Per the Concord police department, domestic violence related assaults went down by
20 percent while reports of domestic violence restraining orders (DVRO) went up by
20%. The latter indicates that victims are more knowledgeable about DVRO’s and
more readily report DVRO violations.
• Our Women INspired to Grow and Succeed (WING) program completed 2 6-week
series with 19 participants. Each participant created her own resume. Each received a
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library card. 3 became Family Justice Center clients, and 1 became a Community
Fellow after a rigorous selection process.
Capacity Building and Partnership Support
Our capacity building and partnership support strategy includes monthly multidisciplinary team
(MDT) case reviews of high danger domestic violence and human trafficking cases and law
enforcement training coordination. In addition, through the Family Justice Institute, we offer
trainings and workshops to educate service providers and the public about issues related to IPV.
• Of the 33 partners who completed partner surveys in July 2016, 78% stated that they
could connect clients to more resources, compared to 68% who shared that view in
July 2015. 90% stated that they understood our shared vision and how their
organization contributed to it, and 87% felt a sense of community at the Center.
• Each month, about 20 agencies participate in the DV MDT meeting and review 2 to 4
cases per meeting. Of the reviewed cases, 95% of victims were women, 90% had
children and 50% were still married to their abusers. On average, each victim was
connected to 4 different resources during the meeting. 10 out of 11 partners surveyed
said that they learned something new by attending the DV MDT, and 55% reported
that their victim was connected to another partner agency as a result of the DV MDT.
• In one year, the Family Justice Institute offered 13 workshops, attended by 341
individuals. We developed these workshops in response to training needs identified
by our partners. The topics include IPV 101, Human Trafficking 101, child abuse
mandating reporting, elder abuse and DV restraining orders, cycles of violence and
supporting LGBTQ survivors.
Community Building
We strive to support resident-centered and community-based prevention strategies. We aim to
engage residents and foster their ownership of the Family Justice Center, build on community
assets, and improve connections among residents, public agencies and non-profit organizations.
Our Community Fellowship Program has advanced this approach, engaging 10 local resident
survivors with leadership development training and opportunities for 10 months. In turn, our
Community Fellows have brought community input and survivor insight to our work. They have
been involved in every facet of our work and have made significant contributions. Here are three
examples:
• Fellows noticed that children sitting in waiting room were grabbing our flyers and
drawing all over them. At their suggestion, we now have coloring paper and markers
that we provide to children waiting in the lobby.
• Fellows identified as one deterrent to obtaining services the fear that if parents report
domestic violence their kids will be automatically taken away. This inspired a Family
Justice Institute training in January where experts from Children and Family Services
and Legal Aid Society Juvenile Dependency Program walked attendees through the
CFS process.
• Fellows have shared that the reason more people don’t come into our Center is that
many families need the support and contribution from everyone in the family, and
that “striking out on one’s own” many not be the answer for everyone. One fellow
gave examples from her own personal experience about how her marriage has grown
and changed over time and wonders why there is not more support for intact families
to gain skills in improved family relationships and communication. This feedback
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has impacted the design of this year’s Innovations Conference on the theme of
Restorative Justice.
We also host monthly Project Connect gatherings, intended to build community, offer learning
opportunities and share stories. 143 individuals, many of them our current or former clients, have
come together for Project Connect.
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42
FAMILY AND HUMAN SERVICES COMMITTEE 6.
Meeting Date:11/14/2016
Subject:Report on the Impact of Technology on Access to Public Benefits
Submitted For: FAMILY & HUMAN SERVICES COMMITTEE,
Department:County Administrator
Referral No.: 114
Referral Name: Impact of Technology on Access to Public Benefits
Presenter: Kathy Gallagher, Employment and Human
Services Director
Contact: Enid Mendoza, (925)
335-1039
Referral History:
On June 7, 2016, the Board of Supervisors approved the Employment and Human Services
Director's recommendation to refer oversight on the impacts of technology on access to public
benefits to the Family and Human Services Committee (F&HS), due to the department's
reworking of its business processes and development of technologies to make remote access of
public benefits more common for its clients.
This is the first report to F&HS on this referral, which has become F&HS Referral No. 114.
Referral Update:
Please see the attached report from the Employment and Human Services Department.
Recommendation(s)/Next Step(s):
CONSIDER accepting the report from the Employment and Human Services Director regarding
the impacts of technology on access to public benefits and forwarding it to the Board of
Supervisors for approval.
Attachments
Report on Technology Impacts
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40 Douglas Drive, Martinez, CA 94553 • (925) 313-1500 • Fax (925) 313-1575 • www.ehsd.org
M E M O R A N D U M
Kathy Gallagher, Director
The Employment and Human Services Department (EHSD) is pleased to provide this update to the Family
and Human Services Committee (FHS) on the use of technology and our technology vision for the
department. We continue to press forward with new applications of technology that support our customers
and staff.
STATE AND DEPARTMENT-WIDE SYSTEMS
EHSD uses multiple state mandated and managed systems to carry out its core functions.
Contra Costa County is one of 18 counties in the California Work Opportunity and Responsibility to
Kids Information Network (CalWIN) Consortium. CalWIN is an automated eligibility system that
supports the administration of public assistance programs including CalWORKs, CalFresh, Medi-Cal,
General Assistance, Foster Care and case management for Employment Services.
We also use the Child Welfare Services/Case Management System (CWS/CMS) to support child
welfare services.
The Medi-Cal Eligibility Data System (MEDS) is a data system for maintaining eligibility information
for public assistance programs including Medi-Cal.
Our In-Home Supportive Services (IHSS) is managed through the Case Management Information and
Payrolling System II (CMIPS II), a statewide database which supports and centrally processes payroll
as well as assisting with case management and reports.
Electronic Benefit Transfer (EBT) is a state debit card similar to an ATM card that is used to issue
CalFresh and cash aid benefits for CalWORKs and General Assistance. This system interfaces with
CalWIN.
The newest statewide system is the California Health Eligibility, Enrollment, and Retention System
(CalHEERS), a business rules engine to determine eligibility for coverage under the Affordable Care
Act (ADA).
While not a state mandated system, EHSD is “paperless” for its public assistance program case records
through the use of a document imaging and management system called Compass Pilot. The use of this
system allows desktop access to case information and customer data for any EHSD staff with a need to
access the data. EHSD has also used its internal technology staff to develop a number of applications to
assist staff and to carry out our work more efficiently.
To: Family and Human Services Committee Date: November 14, 2016
From: Employment and Human Services Department
Subject: #114 Impact of Technology on Access to Public Benefits
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TECHNOLOGY IS IN THE CULTURE OF EHSD
The EHSD has a long tradition of using technology to carry out its business, whether with state systems or in-
house developed applications. A strong contributor to this culture has been the need for staff in the department
to be able to access case information from any location. This led EHSD to reduce reliance on paper records and
move to electronic case records over 11 years ago. To ensure that our use of technology keeps pace with the
needs of our staff and customers, the department assembled a Program Technology Advisory Committee that
includes the director, all members of the department’s Executive Team and key technology staff. This committee
meets monthly to assess the state of technology within the department and set technology priorities for the
department.
The use of technology fully supports the EHSD Vision, Mission and Values. The department is currently
developing its long range technology vision that states: “EHSD technology is the leader in agile technology
capabilities, interoperability and information sharing for empowering customers, staff and partners to achieve a
healthy, safe, secure and self-sufficient community.” Our technology goals over the next 3-5 years will focus on
strategies that include:
Customer facing technology
Customer support using technology
Productivity enhancements
Pursuing innovation and ideas for internal and external customer service including processes for bringing
ideas forward
We have an initiative underway to include our customers in our deliberations about the use of technology that
they believe will be beneficial. A number of our customers participate in our job search program and part of their
experience is to work at a personal computer to prepare resumes and send them to prospective employers. We
ask them to complete a survey on how they are currently using their personal technology, e.g., smart phones,
and to tell us what additional items they believe would be beneficial uses of technology. As a result of this
survey, we know that across the county, approximately three-fourths of our customers have smart phones and
would like to be able to get updates on case status and text messages as reminders of appointments and items
that are due. Our customers want additional ways to communicate with us electronically including the use of
email. We also know that over half our customers have access to technology including personal computers and
are very comfortable with using technology. We continue to gather input from this survey but we are using the
information we have already gained to inform our thinking on future directions.
INITIATIVES UNDERWAY OR PLANNED
There was a recent management evaluation conducted by the California Department of Social Services focusing
on our CalFresh program. The evaluators are experienced state staff that travel to counties throughout the state
and visit many social services offices. The evaluation team visited three EHSD customer service offices to observe
our processes in real-time and to see what our customers experience. At the conclusion of their evaluation, and
based on their observations, they were extremely complimentary about the technology that is available to our
customers. They stated that they sometimes see one or two pieces of technology in a typical customer reception
area but not the extent of technology to directly serve customers that they saw in the EHSD reception areas.
As customers come into the reception area they are greeted, and if needed, directed to a check-in kiosk. If they
have an appointment or need to see a worker the kiosk produces a ticket which allows the customer to be called
for the appointment or obtain service in order of arrival. There are large screen monitors that are visible
throughout the reception area that show the number of the customers being seen. These monitors also provide
useful information to customers to inform them of services or upcoming events. If they need to speak to their
worker by phone there is a bank of phones with privacy protection to facilitate the calls. If they are bringing in
documents we provide a self-scanning kiosk so they can scan their documents and not wait to see someone to
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drop them off. There is also a physical drop box for documents if the customer prefers that method. We provide
personal computers that allow customers to apply for services on-line from our reception area and as part of this
service we provide scanners, printers and a copy machine. Customers can sign documents electronically.
For more than a year we have been asking customers if they want to be notified of appointments and due dates
by text messages. Currently customers receiving CalWORKs and CalFresh benefits can receive text messages. We
have over 14,000 customers that have opted-in to receive text messages and we are adding over 800 a month.
We are moving to an “opt-out” process that will allow us to reach many more customers and we are looking at
other program areas such as MediCal, Children’s Services and In-Home Supportive Services for expansion of text
messaging. The effective use of text messaging is a great service and is effective in helping our customers with
the continuity of their benefits.
The Board of Supervisors fully supported the state legislation that allows Social Services agencies to donate
surplus personal computers to citizens in good standing in benefits programs. EHSD has an agreement with a
nonprofit organization to refurbish surplus computers and make the computers, along with an Internet
connection, training and support available to our customers. To date over 50 families have used this program
and we have over 150 additional customers that will receive computers by the end of 2016. We are taking steps
to do additional publicity for this program and expect to see increased activity. This program can be instrumental
in helping low income residents of Contra Costa County bridge the digital divide, help children with school work,
apply for jobs, and get medical information.
As part of the CalWIN Consortium, our customers have access to My Benefits CalWIN (MyBCW). Through the
MyBCW website customers can get information on assistance programs, apply for benefits, complete periodic
reporting, find a social services office in their area, and check on their current benefits from wherever they are at
any time. Access to MyBCW is also available through the EHSD website and we continue to publicize its
availability.
EHSD works closely with Health Services, the Food Bank and other community based organizations on their
efforts to use MyBCW to assist citizens to apply for benefits. These organizations provide additional portals that
allow for applications to be submitted from additional locations within the county.
We recently opened a centralized mail unit where documents are received in a central location and scanned into
the electronic records system so they are immediately available to all workers needing access. This allows for
faster case processing and for customers to track the progress of their cases.
We know from our data collection, that approximately one-third of the people coming into our reception areas
are there only to drop off documents. EHSD recently added Self-Scanning Kiosks (SSK) to our reception areas.
This allows a customer to scan their own documents and avoid having to wait if all they need to do is drop off
documents. The SSK have greatly enhanced customer service and the acceptance of the scanners by customers
continues to rise every month. We also provide a physical drop box for customers preferring that method. To
ensure customers do not have to leave an original document we provide a copy machine in the reception area for
customer use.
We are finishing the implementation of our Workload Distribution Tool (WDT). This software allows us to collect,
distribute, and track workload in our major programs. This software allows workers and managers to see and
manage work more efficiently and effectively to meet processing timelines and provide data in near real time.
We are completing the first phase of an initiative to allow our customers to complete their periodic
recertification interviews using video conferencing from an EHSD office. We offer this in English and Spanish and
provide a touch screen monitor for ease of use. Customers can easily sign documents right on the computer
screen. We are now moving this service out to all our offices and will soon provide for customers to video
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conference from anywhere including their homes. We are also working with the contractor that provides
translation services to offer translation via video conferencing, including American Sign Language for non-English
speakers.
Our In-Home Supportive Services care providers can use an Interactive Voice Response (IVR) system to check on
the status of their pay. While the state processes payments for the care providers, the county works directly with
the care providers on any questions. The IVR allows care providers to obtain information from any phone at any
time.
EHSD has a goal of being a data driven organization and having immediate access to data from the programs we
administer is critical. Our managers and supervisors need program performance information to facilitate decision
making and enhance our ability to provide superior customer service. We are currently working on two tracks to
provide quick access to information described collectively as Business Intelligence (BI). The two tracks include: i)
EHSD has partnered with Santa Clara County Social Services to piggyback on their in-house custom solution. This
gives us access to the information in EHSD’s systems of record (CalWIN, CMIPS II, CWS/CMS) quickly and easily
without the need to develop our own in-house BI or engage our Technology staff in designing custom reports; ii)
EHSD, through our participation in the CalWIN consortium, has partnered with other CalWIN counties to support
the CalWIN BI initiative. The migration of data into Santa Clara BI process is nearing completion and the CalWIN
BI process is in testing. When these systems are fully on line, our directors, managers and supervisors can quickly
answer questions about who our clients are, e.g., where they live, demographics, case status, and trending and
forecasting, and overall program compliance. The programs supported include, IHSS, Medi-Cal, CalFresh, General
Assistance, CalWORKs and Child Welfare.
EHSD is updating and replacing a number of internal programs to assist with timekeeping, position management
and tracking, a personnel management data base, fiscal management and retrieval of policies, regulations and
reference materials.
Our department is committed to making effective use of technology to provide our customers with a good
experience and to assist our staff in carrying out their important work. We actively pursue new or better uses of
technology that have been proven to work. Based on feedback from them, we continue to work toward
providing multiple portals for our customers to apply for and receive benefits under the programs we administer
to substantially reduce the need to come into one of our offices.
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