HomeMy WebLinkAboutBOARD STANDING COMMITTEES - 08062012 - FHS Cte Agenda Pkt
FAMILY AND HUMAN
SERVICES COMMITTEE
August 6, 2012
1:30 P.M.
651 Pine Street, Room 101, Martinez
Supervisor Federal D. Glover, District V, Chair
Supervisor Candace Andersen, Vice Chair
Agenda Items: Items may be taken out of order based on the business of the day and preference of the Committee
1. Introductions
2. Public comment on any item under the jurisdiction of the Committee and not on this agenda (speakers may be limited to
three minutes).
APPOINTMENTS - Consent
3. Approve recommendations for:
Contra Costa Commission for Women – One Appointment (Page 3)
Advisory Council on Aging – Two Appointments (Page 9)
Alcohol and Other Drugs Advisory Board – One Appointment (Page 23)
Local Planning Council – Two Appointments, Two Transfers, one Approval for Future Appointment (Page 29)
Managed Care Commission – One Appointment and Four Reappointments (Page 45)
DISCUSSION
4. #56 East Bay Stand Down for Homeless Veterans – A review of the 2012 Stand Down (Page 59)
Presenter – Nathan Johnson, County Veterans Service Officer
5. #163 – SNAP (Food Stamp) Program – An update on the 2011 report on restaurant meals (Page 62)
Presenter – John Cottrell, Aging and Adult Services Bureau Director
6. #44 – Challenges for EHSD – A report on the Office of the Future (Page 67)
Presenter – Wendy Therrian, Workforce Services Director
7. #82 – Second Hand Smoke Ordinance – An update on the implementation of the County Ordinance (Page 77)
Presenter – Wendel Brunner, Public Health Director
The next meeting of the Family and Human Services Committee
is scheduled for August 6, 2012 at 1:30 p.m.
☺ The Family and Human Services Committee will provide reasonable accommodations for persons with disabilities planning to attend
Committee meetings. Contact the staff person listed below at least 72 hours before the meeting.
Any disclosable public records related to an open session item on a regular meeting agenda and distributed by the County to a majority
of members of the Family and Human Services Committee less than 96 hours prior to that meeting are available for public inspection at
651 Pine Street, 10th floor, during normal business hours.
Public comment may be submitted via electronic mail on agenda items at least one full work day prior to the published meeting time.
For Additional Information Contact: Dorothy Sansoe, Committee Staff
Phone (925) 335-1009, Fax (925) 646-1353
dorothy.sansoe@cao.cccounty.us
2
Glossary of Acronyms, Abbreviations, and other Terms (in alphabetical order):
Contra Costa County has a policy of making limited use of acronyms, abbreviations, and industry-specific language in its
Board of Supervisors meetings and written materials. Following is a list of commonly used language that may appear in
oral presentations and written materials associated with Board meetings:
AB Assembly Bill
ABAG Association of Bay Area Governments
ACA Assembly Constitutional Amendment
ADA Americans with Disabilities Act of 1990
AFSCME American Federation of State County and Municipal
Employees
AICP American Institute of Certified Planners
AIDS Acquired Immunodeficiency Syndrome
ALUC Airport Land Use Commission
AOD Alcohol and Other Drugs
BAAQMD Bay Area Air Quality Management District
BART Bay Area Rapid Transit District
BCDC Bay Conservation & Development Commission
BGO Better Government Ordinance
BOS Board of Supervisors
CALTRANS California Department of Transportation
CalWIN California Works Information Network
CalWORKS California Work Opportunity and Responsibility
to Kids
CAER Community Awareness Emergency Response
CAO County Administrative Officer or Office
CCHP Contra Costa Health Plan
CCTA Contra Costa Transportation Authority
CDBG Community Development Block Grant
CEQA California Environmental Quality Act
CIO Chief Information Officer
COLA Cost of living adjustment
ConFire Contra Costa Consolidated Fire District
CPA Certified Public Accountant
CPI Consumer Price Index
CSA County Service Area
CSAC California State Association of Counties
CTC California Transportation Commission
dba doing business as
EBMUD East Bay Municipal Utility District
EIR Environmental Impact Report
EIS Environmental Impact Statement
EMCC Emergency Medical Care Committee
EMS Emergency Medical Services
EPSDT State Early Periodic Screening, Diagnosis and
treatment Program (Mental Health)
et al. et ali (and others)
FAA Federal Aviation Administration
FEMA Federal Emergency Management Agency
F&HS Family and Human Services Committee
First 5 First Five Children and Families Commission
(Proposition 10)
FTE Full Time Equivalent
FY Fiscal Year
GHAD Geologic Hazard Abatement District
GIS Geographic Information System
HCD (State Dept of) Housing & Community Development
HHS Department of Health and Human Services
HIPAA Health Insurance Portability and Accountability Act
HIV Human Immunodeficiency Syndrome
HOV High Occupancy Vehicle
HR Human Resources
HUD United States Department of Housing and Urban
Development
Inc. Incorporated
IOC Internal Operations Committee
ISO Industrial Safety Ordinance
JPA Joint (exercise of) Powers Authority or Agreement
Lamorinda Lafayette-Moraga-Orinda Area
LAFCo Local Agency Formation Commission
LLC Limited Liability Company
LLP Limited Liability Partnership
Local 1 Public Employees Union Local 1
LVN Licensed Vocational Nurse
MAC Municipal Advisory Council
MBE Minority Business Enterprise
M.D. Medical Doctor
M.F.T. Marriage and Family Therapist
MIS Management Information System
MOE Maintenance of Effort
MOU Memorandum of Understanding
MTC Metropolitan Transportation Commission
NACo National Association of Counties
OB-GYN Obstetrics and Gynecology
O.D. Doctor of Optometry
OES-EOC Office of Emergency Services-Emergency
Operations Center
OSHA Occupational Safety and Health Administration
Psy.D. Doctor of Psychology
RDA Redevelopment Agency
RFI Request For Information
RFP Request For Proposal
RFQ Request For Qualifications
RN Registered Nurse
SB Senate Bill
SBE Small Business Enterprise
SWAT Southwest Area Transportation Committee
TRANSPAC Transportation Partnership & Cooperation (Central)
TRANSPLAN Transportation Planning Committee (East County)
TRE or TTE Trustee
TWIC Transportation, Water and Infrastructure Committee
VA Department of Veterans Affairs
vs. versus (against)
WAN Wide Area Network
WBE Women Business Enterprise
WCCTAC West Contra Costa Transportation Advisory
Committee
__________________________________________________________________________________________________________________
CONTRA COSTA
COMMISSION FOR WOMEN
P.O. Box 6695
Concord, CA 94520
E-Mail: womenscommission@gmail.com
DATE: June 11, 2012
TO: Internal Operations Committee
FROM: Julianna Hynes, Contra Costa Commission for Women
SUBJECT: Recommended Appointments to the Contra Costa Commission for Women
The purpose of this memorandum is to forward to you the following recommendation from the Contra Costa
Commission for Women (CCCW):
• Appoint Sean Duckworth, as At Large Seat 7 Commissioner on the CCCW
Background
The Contra Costa Commission for Women was formed to educated the community and advise the Contra Costa
County Board of Supervisors and other entities on the issues relating to the changing social and economic
conditions of women in the County, with particular emphasis on the economically disadvantaged.
The Committee consists of 25 members and one alternate, including:
• Five district representatives; (one from each supervisorial; districts)
• Twenty at large members; and
• One at large alternate.
The five district representatives are nominated for a three year term by each other the five members of the Board of
Supervisors. The twenty at large members and one at large alternate are nominated by the CCCW membership
committee and forwarded to the full CCCW. All nominated appointments to the CCCW are reviewed by the
Internal Operations Committee (IOC) and referred to the Board of Supervisors for approval. CCCW terms are for
three years and they are staggered across the membership. A current CCCW roster, as of June 11, 2012, is attached
for your information (Attachment A).
Current Status of Appointments
The CCCW has been recruiting applicants on an ongoing basis to fill the vacant seats. Sean is a previous member of
the commission and is asking to be reinstated.
The membership committee unanimously approved the above recommendation.
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S:\Committees\FHS\2012 FHS\August\CCCW Appointment Memo 061112.doc 2
As of June 11, 2012 there are 10 at large vacancies. The at large Alternate and the District II seats are also vacant.
If the appointments recommended in this memorandum are ultimately approved, one seat will be filled. The
vacancies remaining after approval would be 9 at large seats, the District II seat and one alternate.
Since May 2004, the CCCW has had extremely limited staff support and no budget provided by the County.
However, the CCCW membership committee is continuing its recruiting efforts and plans to fill the remaining
vacancies within the next few months.
cc without attachment : CCCW Membership Committee
Dorothy Sansoe, CAO
Page 4
ROSTER
June 11, 2012
SEAT NAME APPOINTMENT TERM
EXPIRATION Residence
District I Cecilia Valdez 02/23/2010 02/28/2013 San Pablo
District II Vacant -- 02/28/2013
District III Dana Wellington 11/9/2010 02/28/2013 Danville
District IV Carlyn Obringer 02/24/2009 02/28/2012 Concord
District V Argentina Davila-Luevano 05/10/2011 02/28/2014 Antioch
At Large 1 Kerri Rider - 02/28/2014 Concord
At Large 2 Joan E. Conley 02/23/2010 02/28/2013 Walnut Creek
At Large 3 Tique Lee Caul 02/23/2010 02/28/2013 Antioch
At Large 4 Nati Flores - 02/28/2014 Antioch
At Large 5 J. Nimfa Y. Gamez 01/11/2011 02/28/2013 San Ramon
At Large 6 Marie McDonald 03/17/2009 02/28/2012 Walnut Creek
At Large 7 Vacant - 02/28/2011
At Large 8 Julianna Hynes 01/11/2011 02/28/2013 Pittsburg
At Large 9 Karen Peterson 06/22/2010 02/28/2013 Crocket
At Large 10 Erin Beable 3/15/2011 02/28/2012 Pleasant Hill
At Large 11 Vacant - 02/28/2012
At Large 12 Vacant -- 02/28/2012
At Large 13 Vacant - 02/28/2011
At Large 14 Vacant -- 02/28/2011
At Large 15 Vacant -- 02/28/2011
At Large 16 Vacant -- 02/28/2012
At Large 17 Vacant -- 02/28/2012
At Large 18 Vacant -- 02/28/2012
At Large 19 Phyllis Gordon 03/15/2011 02/28/2014 Pittsburg
At Large 20 Vacant -- 02/28/2012
At Large Alternate Vacant -- 02/28/2013
Page 5
Contra Costa Commission for Women
P.O. Box 6695
Concord, CA 94520
womenscommission@gmail.com
www.womenscommission.com
Commissioner Application
Name: Sean Duckworth
Address: 3107 Pinole Valley Road, Pinole CA 94564
Home Phone: N/A Work Phone: 510-685-4669
Fax Number: N/A
Email: rebelsenator@gmail.com
Occupation: Student
Present Employment: N/A
Education: Some college
Professional and Fraternal Memberships (including any offices held):
Currently N/A
How did you hear about the CCCW?
I formerly served on the CCCW, from December of 2009 until August of 2011,
and I have followed the activities of the Commission since I left.
1.What experience, if any, do you have with county commissions?
As stated above, I previously served on the CCCW. I have also served on several
committees and commissions for the City of Pinole. I was on the Economic
Development and Housing Advisory Committee for the City of Pinole, as the
Vice Chair for 4 years. I served five terms, one as Chair, of the Pinole Youth
Commission. I served as the Youth Member to the Pinole Citizens Safety
Committee, and I was the Youth Commission Representative to the Board of
Directors for the Pinole Youth Foundation.
2.Do you have any experience/skills in any of the following areas?
Law X Government XCommunity Services
Accounting Health Graphic Arts
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Education Fundraising XPublic Relations
Finance XComputer Human Services
Other:
3.Please give details as to your area of expertise.
I served as the Government Operations At Local Levels Director for the California
Association of Student Councils Region 4, meaning that I was a lobbyist for youth
issues, in addition to my work on the Commissions and Committees for the City
of Pinole.
4.Do you serve on any Board of Directors/Trustees? If so, which ones?
I do not currently serve on any Board of Directors.
5.Have you had any board orientation and/or training?
I have undergone the County board orientation, as required.
6.Are you involved in any other community organizations or activities? If so,
which ones?
I am currently a member of the group Concerned Citizens for Pinole, which is a
grassroots good government and community oriented organization.
7.Why do you want to serve on the CCCW?
I have always been interested in and an advocate for expanded opportunities for
women. I want to be a part of a group that has this goal, which the CCCW does
and then some. I want to be able to affect change, and contribute and see tangible
results, and I feel that this group is the best forum for that. The only reason I had
left was to try and take advantage of something I had thought was an opportunity
out in North Dakota, which did not work out. Leaving the Commission was
something I very much regret doing.
8.Would you be willing to participate in the annual all-day planning retreat?
Of course. I am willing to put in 110% of my effort and abilities into working on
the Contra Costa Commission for Women
FEEL FREE TO ATTACH RESUME
The Commissioner assures that all actions of the organization further our mission
to improve economic status, social welfare, and overall quality of life for women
in Contra Costa County.
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Terry Speiker, Interim Director
40 Douglas Dr., Martinez, CA 94553 Phone: (925) 313-1579 Fax: (925) 313-1575 www.cccounty.us/ehsd.
MEMORANDUM
DATE: 06/06/2012
TO: Family and Human Services Committee
CC: John Cottrell, Director Aging and Adult Services
Lori Larks, Division Manager, Area Agency on Aging
FROM: Jaime Ray, Secretary for the Area Agency on Aging
SUBJECT: Advisory Council on Aging – Appointment Requested
The Contra Costa Area Agency on Aging (AAA) recommends for immediate appointment to the
Contra Costa Advisory Council on Aging (ACOA) the following applicants:
1. Ms. Mary Bruns for Member at Large Seat (MAL) #15. MAL #15 is an undesignated seat and
has remained vacant since May 17, 2011.
Ms. Bruns was interviewed by members of the ACOA Membership Committee at their April
2012 meeting using the Council’s standard informational interview format (see attached interview
questions). The January minutes of the meeting record that the Committee agreed unanimously to
recommend the appointment of Ms. Bruns; please find a copy of Mr. Brun’s application for
membership provided as a separate attachment. Ms. Bruns has been an active member of the
Council’s Transportation Work Group over the past six months and has contributed to the
development of a major transportation conference for older adults.
2. Ms. Susan Frederick for Member at Large Seat #20. MAL #20 is an undesignated seat has
remained vacant since May 17, 2011.
Ms. Frederick was interviewed by members of the ACOA Membership Committee at their April
2012 meeting using the Council’s standard informational interview format (see attached interview
questions). The April minutes of the meeting record that the Committee agreed unanimously to
recommend the appointment of Ms. Frederick; please find a copy of Mr. Frederick’s application
for membership provided as a separate attachment.
Over the previous six month period, recruitment has been handled by both the Area Agency on
Aging, the ACOA and the Clerk of the Board using CCTV. AAA staff has encouraged interested
individuals including minorities to apply through announcements provided at the East, Central and
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West County Senior Coalition meetings and at the regular monthly meetings of the ACOA. The
Contra Costa County EHSD website contains dedicated web content where interested members of the
public are encouraged to apply and are provided an application with instructions on whom to contact
for ACOA related inquiries, including application procedure.
Thank You
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Contra Costa County
Advisory Council on Aging
MEMBERSHIP COMMITTEE
Candidate Informational Interview
S:\Committees\FHS\2012 FHS\August\AAA Informational Interview.doc
Q’s Italicized print indicates information given the candidate. Numbered items in
regular print are the corresponding questions. MIN
1 Will you please tell us about yourself and why you feel you would be an
asset to the Advisory Council on Aging?
5
2
The Council has several work groups where much of its work is done. The
workgroups are Health, Housing, Legislative Advocacy, and Transportation.
We also have a new Marketing group. (Additionally, there are two commit-
tees, but membership on committees is by appointment only.)
5
What particular areas of senior advocacy are you interested in working
on and why?
3
The Advisory Council on Aging must abide by its “Conflict of Interest” policy,
which precludes any member from serving who owns a significant share in a
nursing home. Other potential conflicts could limit your participation in some
areas of Advisory Council business, such as awarding contracts to non-profit
agencies on which you may be staff or a board member.
1.5
Are you aware of any conflicts of interest in being a member of the Ad-
visory Council? (This can be discussed further with County staff if you
are unsure.)
4
This is a working Council and membership involves a personal commitment.
The Advisory Council has ten meetings per year, with July and November
being months of recess. The workgroups also meet monthly and most, but
not all, recess when the Council does. Membership in the workgroups will
also normally involve some of your time outside of the formal meetings.
1.5
Are you able to attend a minimum of two daytime meetings each
month?
5 Do you have any questions for us? 2
6
Your application will be considered based on the needs of the Council and its current openings. Ap-
proval and notification can be a lengthy process, since it must ultimately go to the Board of Supervi-
sors for appointment. During this waiting period we encourage you to attend the Council meetings
and any of the workgroups in which you have interest. If there are no current openings, your applica-
tion will be placed on a waiting list for one year or until an opening arises. If you are appointed, an
orientation will be done by Area Agency on Aging staff. It will include detailed information about the
Council and its work.
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ADVISORY COUNCIL ON AGINGCurrent RosterNAMEE MAIL ADDRESSADDRESSTELEPHONE ASSIGNED SEAT GROUP DIS FIRST AP EXPIRES1 Card, Deborahdcard@ehsd.cccounty.us2140 Rain Drop CirclePittsburg, CA 94565H (925) 709‐0518 MAL #5 Marketing5 9/10/19969/30/20122 Davis‐Lucey, Suzanne suzannehdavis52@yahoo.com2050 Bluerock CircleConcord, CA 94521(925)640‐2051Local Seat:ConcordPENDING9/30/20133 Dunne‐Rose, Marymarydrose1@gmail.com753 Winterside CircleSan Ramon, CA 94583(925)286‐8796 MAL #13211/15/20119/30/20124 Fernandez, RudyU.S. Mail2816 Lupine CourtAntioch, CA 94509H (925) 778‐2295Local Seat:Antioch Marketing311/13/19909/30/20125 Ferree, Lauralauragerry@mac.com2 Indigo LaneSan Ramon, CA 94583H (925)556‐9519Local Seat:San Ramon Housing24/5/20119/30/20126 Fineberg, Barbarabfineberg@gmail.com1924 Church Lane, #303San Pablo, Ca 94806H (510)232‐4318Local Seat:San Pablo Legislative1 6/3/20089/30/20127 Garrett, Gailggarrett@stmarys‐ca.eduP.O. Box 3474 Moraga, CA 94575H (925)631‐4908Nutrition CouncilNut; Ex; Mktg. Membership14/25/20069/30/20128 Groobin, Lindalinda.groobin@johnmuirhealth.com664 Persimmon RoadWalnut Creek, CA 94598(925)930‐7309 MAL #8 Transportation410/28/20089/30/20139 Hefner, Lorilorihefner1@sbcglobal.net201 Briaridge CourtPleasant Hill, CA 94523H (925)938‐3542 MAL #9 CPAW4 6/12/20089/30/201310 Heinrich, Gerhardgheinrich@ucdavis.edu338 Camelback RoadPleasant Hill, CA 94512H (925) 685‐2437 MAL #17 Health4 10/12/19999/30/201211 Hoffman, Ralphhoffmannralph@sbcglobal.net1655 N. California Blfd., #204Walnut Creek, CA 94596(925)938‐3816 MAL #104 11/15/20119/30/201212 Jones, Vernonvjones2472@aol.com3426 Buskirk AvenueWalnut Creek, CA 94597H (925) 939‐7798Local Seat:Walnut Creek Legislative4 12/19/20009/30/201313 Kasendorf, Arnieakasendorf@sbcglobal.net117 Marina Lakes DriveRichmond, CA 94804H (510) 215‐1113Local Seat:RichmondMembershipExecutive1 9/22/19989/30/201214 Kee, Arthur arthurkee@comcast.net170 Moraga WayBrentwood, CA 94513(925) 634‐4783Local Seat:BrentwodPENDING9/30/201315Kim‐Selby, Joanna CSL ‐ Senior Senatorjselby951@earthlink.net2516 Mira Vista DriveEl Cerrito, CA 94530H (510) 235‐6179Local Seat:El Cerrito Leg (C); Health; Ex1 4/14/20049/30/201216Krohn, ShirleyCSL ‐ Assemblyskrohn9520@aol.com324 El Divisadero AvenueWalnut Creek, CA 94598‐4141H (925) 256‐8736 MAL #2Executive (C)Legislative (C)411/2/20049/30/201217 Leasure, Robert2leasure@comcast.net748 Glen Eagle CourtDanville, CA 94526H (925) 831‐9656 MAL #16 Health24/29/20039/30/201318 Littlehale, Sueslittlehale@comcast.net 4 Carolyn CourtOrinda, CA 94563(925) 254‐6267Local Seat:Orinda Health2 3/3/20109/30/201319 McVay, Kaykmcvay@calnurses.org3644 So. Ranchford CourtConcord, CA 94520(925)687‐5041 MAL #3 Planning4 2/1/20109/30/201320 Mijares, Arthuramijares504@sbcglobal.net504 Brooks DriveOakley, CA 94561(925)679‐9901Local Seat:Oakley3/27/20129/30/201221 Mitchell, Robinrobins.mitchell@pacbell.netP.O. Box 30661Walnut Creek, CA 94598(925) 788‐2906 MAL #145 11/15/20119/30/201322 Nahm, Richardrichardnahm@yahoo.com453 Effie CourtBrentwood, CA 94513H (925)240‐9885 MAL #18 Mem; Legislative3 8/7/20079/30/201223 Neemuchwalla, Nurunuruneem@yahoo.com22 Carpenter CourtPleasant Hill, CA 94523(925)938‐1281 MAL #12 HealthPENDING9/30/2012S:\Committees\FHS\2012 FHS\August\AC Roster - June 2012.xls7/31/2012Page 12
ADVISORY COUNCIL ON AGINGCurrent Roster24 Ormiston, Earleearmar@comcast.net1678 Heartland CourtConcord, CA 94519‐2459H (925) 827‐4905 MAL #7Ex; Membership; Trans(C); Mktg.4 8/7/20079/30/201225 Richards, Geraldgerald.richards@gmail.com1099 Baywood LaneHercules, CA 94547 H (510) 313‐0080Local Seat:Hercules Ex; Leg; Health58/2/20059/30/201226 Rinuado, Johnjrin57@comcast.net40 Surf DrivePittsburg, CA 94565(925) 439‐8177Local Seat:PittsburgHealth5 1/18/20119/30/201227 SanVicente, Richardrsanvicente@comcast.net645 Glasgow CircleDanville, CA 94526H (925)848‐6575 MAL #1 Planning(C)25/22/20079/30/201228 Schroth, Edward P.edward329@comcast.net49 Brookshire CourtPittsburg, CA 94565H (925)432‐2248 MAL #11Health;Planning5 2/4/20099/30/201329 Stark, Heatheremailheatherstark@yahoo.com324 Remington LoopDanville, CA 94526H (925)552‐0821Local Seat:Alamo/Danv29/28/20109/30/201230 Ulrick, Laurielaurie@ulrick.com19 Donna Maria WayOrinda, CA 94563W (510)882‐7550 MAL #19 Planning2 2/8/20109/30/201331 Wallace, Beverlybevwallace1@aol.com3086 Keith DriveRichmond, CA 94804H (510) 223‐4528 MAL #6Mem.(C);Ex., Leg: Plan;1 7/18/20009/30/201232 Welty, Patriciapatsywelty@yahoo.com84 Kenneth CourtPittsburg, CA 94565H (925)458‐6786MAL #3 Membership59/27/19939/29/201233 West, Stefaniestefanie.west@gmail.com775 Solana DriveLafayette, CA 94549H (510)684‐8365Local Seat:Lafayette27/12/20119/30/201334ClaytonVACANT35Pleasant HillVACANTRecruiting36MoragaVACANT37PinoleVACANTRecruiting38MartinezResignation PendingB.O. Pending39MAL #20B.O. to Vacate Scheduled 6/26B.O. Pending40MAL #15VACANTAppointment PendingRecruitingRecruitingS:\Committees\FHS\2012 FHS\August\AC Roster - June 2012.xls7/31/2012Page 13
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“The mission of the Alcohol and Other Drugs Advisory Board of Contra Costa County is to assess family and community needs regarding treatment and prevention of alcohol
and other drug abuse problems and report our findings and recommendations to the Health Services Department, the Board of Supervisors, and the communities that we serve.”
TO: Family and Human Services Committee
Board of Supervisors
FROM: Doug Sibley, Chair
Alcohol and Other Drugs Advisory Board
SUBJECT: Recommendation to Reappoint Jim Doyle
DATE: July 25, 2012
_____________________________________________________________
RECOMMENDATION
Reappoint Jim Doyle to At Large Seat 2 on the Alcohol and Other Drugs
Advisory Board with a term expiring on June 30, 2015.
BACKGROUND
Jim Doyle, a Moraga resident has served on the Alcohol and Other Drugs
Advisory Board since September 26, 2006 inn At Large Seat 2. His seat expired
last June 30 as a scheduled vacancy. Mr. Doyle has expressed his interest to
continue serving on the Board and has resubmitted his application.
At the July 2012 monthly meeting, the AOD Board voted unanimously to
recommend reappointment of Mr. Doyle, following an interview with the
Executive Committee. In the past, he served as a Chair of the Community
Awareness Committee and remains actively involved with the activities of such
committee. Since his appointment to the Board, he has provided significant
contributions to our work regarding alcohol licenses monitoring and has an
exceptional attendance record.
While we are cognizant that the Board must first apply the policies and
procedures to fill scheduled vacancies, we would like to take this
opportunity to recommend his reappointment to At Large Seat 2 as a
contribution to the process. We would also like to add that we have
conducted several outreach and recruitment activities to encourage
other residents to apply. Attached please find a copy of his application.
Should you have any questions, please contact Fatima Matal Sol (925) 335-
3307 at your earliest convenience.
District I
Vacant
Pamela Saucer
Bilbo
Vacant
District 2
Jill Chioino
Guita Bahramipour
Doug Sibley
District 3
Vacant
Jerry Lasky
Vacant
District 4
Darrell Graham
Vacant
Vacant
District 5
Vacant
Vacant
Vacant
At- Large Member
Shirley Cheney
James Doyle
Katherine Webster
Alcohol and Other Drugs Advisory Board of Contra Costa County
1220 Morello Avenue, Suite 200
Martinez, CA 94553
(925) 335-3307
fax (925) 335–3318
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M E M O R A N D U M
DATE: July 31, 2012
TO: Family and Human Services Committee
Supervisor Federal D. Glover, District V, Chair
Contra Costa County Office of Education
Dr. Joseph A. Ovick, Contra Costa County Superintendent of Schools
Dr. Pamela Comfort, Associate Superintendent, Educational Services
FROM: Ruth Fernández, LPC Coordinator/Manager, Educational Services
SUBJECT: Referral #25- Contra Costa County Local Planning Council for Child Care and
Development (LPC)
1) APPOINTMENTS
RECOMMENDATION(S):
1) APPOINT the following new members to the Contra Costa Local Planning Council for Child Care and
Development, as recommended by the Local Planning Council:
Name Seat Area
Daniel Safran Discretionary 2 Central/South County
Sharon Bernhus Community 4 Central/South County
2) TRANSFER the currently appointed LPC members to the following vacant seat categories:
Name Seat Area
Cathy Roof Discretionary 1 Central/South County
Carolyn Johnson Public Agency 1 West County
Margaret Wiegert-Jacobs Community 1 West County
3) DECLARE vacant the following seat category:
Name Seat Area
Cathy Roof Child Care Provider 1 Central/South County
Doug Rowe Public Agency 2 Central/South County
4) APPROVE the following applicant to fill the identified seat provided that no other membership
applications for this seat are received.
Name Seat Area
Cynthia Castain Consumer 2 Central/South County
See attached supportive documentation and current Local Planning Council Member Roster.
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REASON/S FOR RECOMMENDATION:
The Contra Costa County Local Planning Council for Child Care and Development (LPC) was
established in April 1998. Required by AB 1542, which was passed in 1993, thirty members of the LPC
were appointed by the County Board of Supervisors and the County Superintendent of Schools.
Childcare consumers and providers, public agency representatives, and community representatives each
comprise 20% of the LPC. The remaining 20% are discretionary appointees. Membership is for a three-
year term. On January 7, 2003, membership was decreased from 30 to 25 members, due to the difficulty
being experienced in filling all of the seats.
Membership consists of the following:
• Five consumer representatives - a parent or person who receives or has received child care
services in the past 36 months;
• Five child care providers - a person who provides child care services or represents persons who
provide child care services;
• Five public agency representatives - a person who represents a city, county, city and county, or
local education agency;
• Five community representatives - a person who represents an agency or business that provides
private funding for child care services or who advocates for child care services through
participation in civic or community based organizations;
• Five discretionary appointees - a person appointed from any of the above four categories or
outside of those categories at the discretion of the appointing agencies.
Appointments to the Contra Costa County Local Planning Council for Child Care and Development
(LPC) are subject to the approval of the Board of Supervisors and County Superintendent of Schools, Dr.
Joseph Ovick. The Board of Supervisors designated the Family and Human Services Committee to
review and recommend appointments on their behalf. Dr. Pamela Comfort, Associate Superintendent,
Educational Services has been designated to review and recommend appointments on behalf of the
County Superintendent of Schools.
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Seat Title Appt. Date ExpiresNameBusiness/Affiliation AddressHome AddressEmailWork # Home # Fax # Cell or Alternate #Consumer 1 West County5/3/2011 4/30/2013Crystal McClendon-Gourdine1063 S. Shelter BayHercules, CA 94547sameherculesbabylove@yahoo.com(510) 799-9003 (510) 799-9003 (510) 799-9013 (510) 205-0000Consumer 2 Central/South County4/30/2014VacantConsumer 3 Central/South County 4/30/2014VacantConsumer 4 Central/South County4/30/2014VacantConsumer 5 East County4/30/2012VacantChild Care Provider 1 Central/South County10/19/2010 4/30/2013Cathy Roof (First Vice-Chair) Martinez Early Childhood Center 615 Arch Street Martinez, 9455397 Valley Avenue Martinez, 94553biscuit94553@aol.com(925) 229-2000 (925) 229-2185 (925) 229-2088 (925) 899-2690Child Care Provider 2 West County5/18/2010 4/30/2013 Silvana Mosca-Carreon ICRI-El Nuevo Mundo Children's Center208 Milbrook Dr. Pittsburg, 94565bcarreon@nhu.edu(510) 233-2329(510) 965-1771Child Care Provider 3 Central/South County5/18/2010 4/30/2013Kathy Lafferty Cambridge Child Development Center 1146 Lacey Lane Concord, 94520kathy@cambridgecom.org(925) 798-1078 x201(925) 827-4906Child Care Provider 4 Central/South County3/23/2010 4/30/2012Sue Houweling (Second Vice-Chair) Play and Learn School 1898 Pleasant Hill Road Pleasant Hill, 945231225 Terrebonne Drive Walnut Creek, 94598houweling@astound.net(925) 947-2820 (925) 935-2951 (925) 935-2959 (925) 324-1909Child Care Provider 5 East County5/3/2011 4/30/2014Carolyn Johnson Contra Costa County Community Services Bureau 3068 Grant Street Concord, 945201848 Cleveland Court Concord, 94521cjohnson@ehsd.cccounty.us(925) 646-5797(925) 646-5815Public Agency 1 West County4/30/2013Vacant CONTRA COSTA COUNTY LOCAL PLANNING COUNCIL FOR CHILD CARE AND DEVELOPMENTROSTER DOES NOT REFLECT PROPOSED LPC SEAT REDUCTIONS CURRENTLY IN PROCESSTerms of OfficePage 31
Public Agency 2 Central/South County5/18/2010 4/30/2013Doug Rowe City of Walnut Creek Civic Arts Education 111 N. Wiget Lane Walnut Creek, 94596 718 Brown Street Martinez, 94553rowe@arts-ed.org(925) 943-5899 ext. 2471(925) 228-5326 (510) 215-8401 (925) 699-2069Public Agency 3 Central/South County4/30/2012Jessica BenoCommunity Services BureauComprehensive Services Manager40 Douglas DriveMartinez, 945536542 Cotton Wood Circle #JDublin, 94568jbeno@ehsd.cccounty.us(925) 335-8914(925) 335-8955(925) 895-1087Public Agency 4 Central/South County5/3/2011 4/30/2013Joan Means96 Greenock Lane Pleasant Hill, 94523rjmeans@comcast.net(925) 685-1230 ext. 1870(925) 937-8821(925) 788-8821Public Agency 5 East County4/30/2012VacantCommunity 1 West County4/30/2013VacantCommunity 2 Central/South County5/18/2010 4/30/2013Deborah PenryCARE Parent Network 1340 Arnold Drive, #115 Martinez, 9455367 Rheem Blvd. Orinda, 94563dpenry@CAREParentNetwork.org(925) 313-0999 ext. 107(925) 254-6712 (925) 370-8651Community 3 Central/South County5/18/2010 4/30/2013Margaret Wiegert-JacobsCC Child Care Council 1035 Detroit Avenue, #200 Concord, 945181003 Hacienda Drive Walnut Creek, 94598margaret.jacobs@cocokids.org(925) 676-5442 (925) 945-8129 (925) 676-5442 (925) 708-7179Community 4 Central/North County8/25/20094/30/2012VacantCommunity 5 East County5/3/2011 4/30/2013Janeen Rockwell-Owens3209 G StreetAntioch, CA 94509sameouryard@comcast.net(925) 754-2518Discretionary 1 East County4/30/2012VacantDiscretionary 2 Central/South County4/30/2012VacantDiscretionary 3 Central/South County4/30/2013VacantDiscretionary 4 Central/South County5/3/2011 4/30/2012Estela AlvarezPACE300 Montgomery Street #200San Francisco, CA 94104510 Dursey Dr.Pinole, CA 94564estela@pacenet.org(415) 749-6851(415) 397-7223Page 32
Discretionary 5 West County 5/3/2011 4/30/2013Daryl Hanson (Chair)YMCA of the East Bay West Contra Costa YMCA 263 South 20th Street Richmond, 948045044 August Court Castro Valley, 94546dhanson@ymcaeastbay.org(510) 412-5647 (510) 886-6758 (510) 412-5650 (510) 439-7004Page 33
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• Contra Costa Alcohol and Other Drugs Services • Contra Costa Emergency Medical Services • Contra Costa Environmental Health • Contra Costa Health Plan •
• Contra Costa Hazardous Materials Programs • Contra Costa Mental Health • Contra Costa Public Health • Contra Costa Regional Medical Center • Contra Costa Health Centers •
Date: August 1, 2012
To: Family and Human Services Committee, Contra Costa County Board of Supervisors
From: Deboran Everist, M.A.
Staff to CCHP's Managed Care Commission (925-313-6004)
Subject: Appointments and Re-Appointments to the Managed Care Commission
RECOMMENDATIONS
Approve the recommendation to appoint Kathleen Gage to the At-Large 3 seat on the Managed Care Commission
for a term expiring August 31, 2014 and forward recommendation to the Board of Supervisors.
Approve the recommendation to re-appoint the following members to terms expiring August 31, 2015 provided no
additional applications are received before the expiration of the current term. The Managed Care Commission will
review any additional applications received and return to the Family and Human Services Committee with a new
recommendation.
NOMINEE SEAT
Jeffrey Kalin
208 Roberta Avenue
Pleasant Hill, CA 94523
Member-at-Large #5
Francis (Fran) Trant
756 Hazelwood Drive
Walnut Creek, CA 94596
Commercial Subscriber
Debra Shorter-Jones, FNP
325 South 26th Street
Richmond, CA 94804
Member-at-Large #7
David Thayer
81 Pioneer Court
Oakley, CA 94561
Medi-Cal Subscriber
ADMINISTRATION
595 Center Avenue, Suite 100
Martinez, California 94553
Main Number: 925-313-6000
Member Call Center: 877-661-6230
Provider Call Center: 877-800-7423
Se Habla Español
PATRICIA TANQUARY, MPH, PhD
Chief Executive Officer
JAMES TYSELL, MD
Medical Director
A Culture of Caring
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• Contra Costa Alcohol and Other Drugs Services • Contra Costa Emergency Medical Services • Contra Costa Environmental Health • Contra Costa Health Plan •
• Contra Costa Hazardous Materials Programs • Contra Costa Mental Health • Contra Costa Public Health • Contra Costa Regional Medical Center • Contra Costa Health Centers •
BACKGROUND
The Managed Care Commission (MCC), in its continued efforts to recommend Commissioners who not only
contribute valuable insight into the concerns of the MCC but also reflect the diversity of our community, hereby
makes the following recommendation for appointment. This recommendation was adopted unanimously.
Applications for the appointments are attached.
This seat has been vacant since 2011. The Chair of the MCC would like to request that the Family and Human
Services accept the recommendation and forward the recommendation to the Board of Supervisors.
Thank you.
Attachments
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Contra Costa County Roster Maddy Book Home
Managed Care Commission
Appointment Date Term Expiration Resignation Date Status
Seat Title
Medi-Cal Subscriber
Representatives
Thayer David 08/25/2009 08/31/2012
Seat Title
Medicare Subscriber
Representatives
Steinfeld Richard 04/17/2012 08/31/2015
Seat Title
Commercial Subscriber
Representatives
Trant Frances 04/17/2012 08/31/2012
Seat Title
Medical Indigent Needs
Representatives
Madrigal Eleanor M 03/15/2011 08/31/2013
Seat Title
Physician
Representatives
08/31/2011
Vacant Seat
Seat Title
Other Provider
Representatives
Lautenberger, R.N. Joan 04/17/2012 08/31/2015
Seat Title
At-Large 1
Representatives
Sherman Mary 09/20/2011 08/31/2013
Seat Title
At-Large 2
Representatives
Garcia Michael 04/17/2012 08/31/2015
Seat Title
At-Large 3
Representatives
08/31/2011
Vacant Seat
Seat Title
At-Large 4
Representatives
Harris Michael 03/15/2011 08/31/2013
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Seat Title
At-Large 5
Representatives
Kalin Jeffrey 08/25/2009 08/31/2012
Seat Title
At-Large 6
Representatives
Tyson Henry 04/17/2012 08/31/2015
Seat Title
At-Large 7
Representatives
Shorter-Jones Debra 08/25/2009 08/31/2012
Seat Title
At-Large 8
Representatives
Corvetto-Avancena Blanca 03/15/2011 08/31/2013
Seat Title
At-Large 9
Representatives
08/31/2012
Vacant Seat
-------------------------------------------------------------------------------------------------------------------
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Dorian Carr
Branch Office Manager
August 6, 2012
Family and Human Services Committee
East Bay Stand Down for Homeless Veterans
Recommendation: The Board of Supervisors endorses and supports the East Bay Stand Down
(EBSD) to be held September 13 through 16, 2012 at the Alameda County Fairgrounds,
Pleasanton, CA. (EBSD 2012 brochure attached)
As a volunteer and member of the Executive Board for EBSD, I am pleased to present an
overview of this special event.
Jerry Yahiro, Director and one of the founders of EBSD, is with us today and would like to make
a few comments.
Background: The EBSD is an extraordinary event serving 450 Homeless veterans and their
families from the San Francisco Bay Area. They have an opportunity to receive invaluable and
diverse services and care in a safe, secure environment. The goal is to assist homeless veterans to
end the cycle of homelessness by bringing into one location transitional housing opportunity,
medical/dental care, legal services, benefits counseling, food, clothing, entertainment and many
other services. Most important, our participants receive this care in a respectful manner and we
let them know they are not forgotten. This event is supported by over 1,000 dedicated
community and military volunteers.
Thank you for your support on this worthy endeavor!
Nathan D. Johnson
Director, Veterans Service
Contra Costa County
Veterans Service Office
: 10 Douglas Drive, # 100
Martinez, CA 94553-4078
(925) 313-1481 FAX (925) 313-1490
100 - 37th Street, # 270
Richmond, CA 94805-2179
(510) 374-3241 FAX (510) 374-7955
NATHAN D. JOHNSON
County Veterans Service Officer
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EBSD EAST BAY STAND DOWN It is estimated that there are over 180,000 needy and homeless Veterans throughout the Nation on any given night. Within the nine San Francisco Bay Area counties, the VA estimates that there are over 6,000 homeless Veterans. In the Northern California area, there may be as many as 10,000 or more. A significant number of these Veterans have had little or no contact with the VA for either monetary or medical benefits. Nor have they had much contact with other agencies offering assistance. Aiding or helping to improve their situations, especially for combat Veterans, is a difficult process, but one which cannot be ignored. Stand Down is a term used during war to describe the practice of removing combat troops from the field and taking care of their basic needs in a safer area. The East Bay Stand Down (EBSD) brings needy and homeless Veterans into a safe, if only temporary, encampment for the same purpose. Since the first Stand Down held in San Diego in 1988, Stand Downs have taken place in over 200 cities nationwide. Over 100,000 Veterans and their families have benefited from Stand Downs. These events have proved to be very effective in helping to break the cycle of homelessness among Veterans and their families. EBSD has been sponsored by a broad base of community agencies led by the VA’s Concord Vet Center, The Rotary Clubs in the East Bay Counties, the Viet Nam Veterans of Diablo Valley and the Ladies Auxiliary & VFW Post 6435 of Antioch, CA. Corporate Sponsors have included, AT&T, Peet’s Coffee, Lawrence Livermore Labs, and many others. Significant support is received from the different branches of the U.S. Military led by the U.S. Army Reserves Medical Brigade. During EBSD, a “tent city” is erected to house as many as 500 Veterans, men and women, and their families. In total, approximately 1200 to 1500 volunteers participate throughout the planning and conducting of the event. The U.S. Army, Air Force Navy Reserves have provided special funding for military support since 2002. Other funding is primarily through monetary and in-kind donations. All monetary donations are applied to the needs of the Veterans. No donated money is used for salaries. All donations are tax deductible. Veteran participants are screened prior to admission to the event, to ensure Veteran status and eligibility. The participants are bussed in from various points throughout the Bay Area and transported to the event site. Upon arrival at the “tent city” the Veterans receive food, clothing, shelter, showers, haircuts and other basic necessities. VA and Military Health Care providers work side by side to assist with physical, dental and mental health needs. Counselors are available to address substance abuse issues, employment options, benefits and spiritual concerns. Service providers are literally at the Veteran’s doorstep. Typically, a homeless person must spend inordinate amounts of time and energy going from one service agency to another. Often, duplicate efforts cause frustration and alienation from the very agencies and processes designed to help them. Fearing arrest, or a fine, a Veteran may not attempt to seek help of any type because of minor civil offenses. A Stand Down Court is set up to adjudicate these issues, with Superior Court judges from several participating counties. These magistrates help overcome many of these obstacles. The DMV is there to help get CA IDs and driver’s licenses back on the spot. The objectives of the EBSD are to place 20% of the eligible participants directly into residential programs. We provide employment opportunities that can lead to direct employment. Other connections with a large number of community agencies help with stabilization of the participants’ lives and offer an avenue to breakthrough and escape the cycle of homelessness. EBSD began in 1999 at Camp Parks in Dublin, CA. Since that time we have had over 2500 participants in the events. EBSD 2012 will be in September. We will be holding the event at the Alameda County Fairgrounds in Pleasanton, CA. “Needs lists” and volunteer applications are available at the website. For more detailed information contact those names listed below or go directly to our website. THANK YOU FOR YOUR SUPPORT If you would like to make a donation, go to: WWW.EASTBAYSTANDDOWN.ORG or you can send a check payable to: DIABLO VALLEY VETERANS FOUNDATION/EBSD PO BOX 2196 - DANVILLE, CA 94526 Page 60
“The willingness with which our young people are likely to serve in any war, no matter how justified, shall be directly proportional as to how they perceive the Veterans of earlier wars were treated and appreciated by their nation” George Washington EBSD EAST BAY STAND DOWN SEPTEMBER 13, 14, 15, 16, 2012 ALAMEDA COUNTY FAIRGROUND PLEASANTON, CA WWW.EASTBAYSTANDDOWN.ORG HELPING DISPLACED, HOMELESS AND NEEDY VETERANS AND THEIR FAMILIES. Executive Chair: Denver Mills (925) 680 4526 Director: Jerry Yahiro (925) 743 8850 Assistant Director of Programs: Don Rinker (510) 637 6280 Assistant Director of Logistics: Mike Weber (925) 648 5346 And a cast of hundreds Page 61
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EMPLOYMENT AND HUMAN SERVICES DEPARTMENT
CONTRA COSTA COUNTY
DATE: August 6, 2012
TO: Family and Human Services Committee
FROM: John Cottrell, Aging and Adult Services Director
SUBJECT: CalFresh Program Updates
As a follow up to the 2011 committee report, the Employment and Human Services Department
(EHSD) is providing a status update to the restaurant meals program. In addition, there is
information outlining the requirements for a corrective action plan due to not meeting the state
application processing timelines.
CalFresh Program
The CalFresh program, formerly known as Food Stamps and federally known as the
Supplemental Nutrition Assistance Program (SNAP), was designed to help provide assistance to
hungry people, regardless of their age, gender, marital or family status. The program issues
monthly electronic benefits that can be used to buy most foods at many markets and food stores.
The CalFresh program helps to improve the health and well-being of qualified households and
individuals by providing them a means to meet their nutritional needs.
At the federal level, the program is administered by the United States Department of
Agriculture’s Food and Nutrition Service. In California, the CalFresh program is supervised at
the state level by the California Department of Social Services and is administered at the local
level by each County Welfare Department.
In the CalFresh program we have experienced an unprecedented increase in the number of
individuals applying for aid over the last five (5) years. In 2006 we had approximately 18,716
families applying for aid as compared to 39,054 in 2011. This represents a 108.6% increase in
the number of CalFresh applications received during this period. Currently, we are expecting the
number of CalFresh applications to rise primarily based on the capability for filing on-line
applications.
Over the last five years, the CalFresh cases have increased a total of 127.6% going from
roughly 13,282 average cases a month in 2006 to 30,233 average monthly cases in 2011.
Restaurant Meals Program
The CalFresh Restaurant Meals Program (RMP) is a federally funded program that allows
CalFresh (CF) recipients who are elderly (60 and over), disabled, or homeless to use their CF
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benefits to purchase restaurant prepared meals. There are currently 4,848 households in Contra
Costa County who are potentially eligible for this program at this time. The restaurant meals
program has been available since 2004, however, very few counties are participating. EHSD
staff have contacted these counties in an effort to learn more about the details of administering
this additional program. The costs associated with implementation are primarily staffing and
administrative.
Recent developments include a failed legislative attempt at the State level that would have
limited the types of food that could be purchased by California CF recipients. In addition, with
the increased media attention associated with fast food establishments utilizing the RMP, the
United States Department of Agriculture (USDA), Food and Nutrition Services (FNS) has
instructed the California Department of Social Services (CDSS) that they must follow the intent
of the RMP. This effort will ensure that there are healthy meal choices available before
approving a participating restaurant. Verification of this must be submitted to CDSS before the
county will be certified to implement RMP.
There are several component involved in the certification process with include: (1) Certifying
homeless, elderly and disabled recipients of CF as eligible to purchase low cost healthy meals
with CF benefits in restaurants which have entered into Memorandum of Understanding (MOU)
with the county for this purpose, (2) Identifying households entitled to participate in the program
for the use of CF benefits at authorized restaurants, (3) Informing those recipients of the names
and addresses of participating restaurants, and (4) Completing a demographic analysis by zip
code of the location of the potential RMP population in relation to potential participating
restaurants.
The MOU must contain a requirement that the restaurant provide low cost or discount meals
during regular hours to eligible homeless, elderly or disabled persons. Low cost meals are
defined as meals that cost less than what would be charged to customers not using CF benefits.
Discounted meals are defined as meals already offered to certain consumers or advertised special
or sale priced meals offered to all consumers. CDSS must approve the EHSD draft MOU, and
EHSD must execute an MOU with each restaurant.
In addition, each restaurant must agree to abide by all the rules and regulations of the USDA for
CF acceptance and redemption. Any restaurant that wishes to enter into a contract with EHSD
must submit to the USDA a “Meal Service Application” Form FNS-252-2, with the
accompanying verifications. The restaurant must also notify EHSD when it receives
authorization of its application.
EHSD must also submit to CDSS all draft outreach information that will advertise the restaurant
meals program to the restaurant community and to the eligible recipient community including
information on standards and availability.
EHSD was ready to discuss the possibility of piloting the RMP with a few restaurants pending
further discussion with the California Restaurant Association. To date, there has been no contact
by the association declaring interest. Due to the EHSD workload and staffing issues related to
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implementing the RMP there has been no movement in attaining approval from CDSS at this
time.
Management Evaluation
As mandated by FNS, CDSS conducts a Management Evaluation (ME) review of Contra Costa
County’s administration of the CF program. The federal priority areas for FFY 2012 are:
Program Access / Customer Service, Timeliness of Application Processing, Payment Accuracy,
and Quality Control (QC). The findings from this review will assist in the development,
implementation, and review of county Program Improvement Responses. This review will take
place on a yearly basis as Contra Costa is now considered a large county (case load over 25,000).
The review for 2012 was completed the week of June 11, and official ME findings will be issued
by CDSS in 60 to 90 days.
The preliminary results presented were positive but concern was expressed regarding meeting the
application processing timeliness standards. The ME reviewers reiterated the new policy set forth
by CDSS that began January 2012. Any county that is below 90% for two consecutive quarters
will be expected to submit a plan of action. The data used for the ME review (January through
December 2011) showed the Expedited Services (ES) issuance compliance rate at 84% and the
30 day application processing rate at 87.5%.
Corrective Action Plan
FNS requires states to maintain a certain performance measure for application processing
timeliness. FNS evaluates timeliness as part of the QC process and measures timeliness
according to federal processing standards. The timeliness measurements include both ES and 30
day application processing. The federal timelines for ES is seven days but California law
requires ES to be issued within three days.
FNS requires a 100 percent application processing timeliness rate and a Correction Action Plan
(CAP) when a state is below 90%. Final data for FFY 2011 indicates a timeliness rate of 81.82%
for California. As a result, one of the corrective action initiatives created by CDSS is to require
counties that are below 90% for two consecutive quarters beginning January 2012 to submit a
CAP. Once notified, the county must develop, submit and implement a CAP that includes the
steps that will be taken to meet the performance standard. Once the county maintains timeliness
standards for two consecutive quarters, they will no longer be subject to the CAP requirements.
The 30 day application timeliness average is 94% for the January through March 2012 quarter,
and April through June 2012 quarter compliance is 97%.
EHSD has a 97% ES compliance rate for federal timeliness (seven days), but the expectation is
to meet the three day California timeframe. The average for January through March 2012 quarter
is 82% and the April through June 2012 quarter shows a compliance rate of 89.11%.
Conclusion
EHSD is committed to improving CF access and application processing timeliness. The RMP is
one means of increasing access. Of the 68,000 persons currently in receipt of CF benefits, 7% are
homeless, elderly or disabled. These individuals are not able to acquire prepared meals due to
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lack of residence, proper cooking facilities and disabilities that limit their ability to prepare food.
California counties who currently operate a RMP have indicated that while it is labor intensive to
implement, it has been successful for both recipients and the local economy. In addition, EHSD
staff are currently working to develop corrective action strategies to meet the compliance rates in
the upcoming quarters.
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f
Terry Speiker, Interim Director
40 Douglas Dr., Martinez, CA 94553 Phone: (925) 313-1579 Fax: (925) 313-1575 www.cccounty.us/ehsd.
MEMORANDUM
DATE: July 30, 2012
TO: Family & Human Services Committee
CC:
FROM: Wendy Therrian, Workforce Services Director
SUBJECT: EHSD “Office of the Future” Project Overview
BACKGROUND
The Employment and Human Services Department (EHSD) has been challenged with providing the
highest level of customer service to the citizens of Contra Costa County given the volume of clients
and compliance standards and requirements set by federal, state and local government. In light of
recent economic conditions, the Department has experienced unprecedented public demand for
financial, food and medical assistance. Due to budgetary reductions, diminished staffing levels, and
segmented business systems; this client demand has overwhelmed the capacity of the Department
to maximize timely assistance and a positive customer experience.
Key Issues
Many key service delivery issues currently face the Department. The overriding critical issue is to
readily serve the high number of individuals applying and receiving benefits at the EHSD District
Offices and to reduce the long wait times associated with these visits. Depending upon the time of
the month and the specific office, wait times can vary between five minutes and two hours.
Other key service delivery issues include:
• Client phone calls come through multiple phone numbers providing for an inconsistent client
experience
• Calls are frequently routed to worker voice mail (up to 80% of all client calls.)
• Calls forwarded to worker voice mail may not be readily returned due to workload and result
in an escalation of issues to supervisors.
• Several visits may be necessary for clients to complete the application process
• Manual appointment scheduling and rescheduling is done by individual workers and
reception staff. Much time is spent on rescheduling appointments as approximately 60% of
all appointments are rescheduled.
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August 6, 2012
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• Document-imaging processes are not standardized and currently do not fully meet the
business process needs to ensure timely service to applicants. All new applications are
completed using paper documents and are sent off-site to the document-imaging vendor,
IKON. Immediate access to client applications/documents is not possible in the current
environment as these documents are sent off-site for scanning and indexing. Other
document-imaging is performed internally.
• AccessCalWIN Integrated Voice Response (IVR) which allows clients to automatically
access case information 24 hours a day is underutilized.
• BenefitsCalWIN.org is the web portal through which we receive on-line applications. This
portal has broader capacity for utilization and is another means by which the public may
apply for public benefits.
• Appointment scheduling is isolated to only individual district offices and is not set-up for
county-wide appointment scheduling.
Major Initiatives
EHSD has many projects either implemented or currently underway to develop new technology
solutions and to re-engineer business processes. These efforts/projects have not been fully
coordinated as part of a single business strategy. Specifically the major initiatives that are underway
include:
• Access CalWIN IVR and BenefitsCalWIN
• On-Line Client Rights and Reporting Responsibilities Video
• Electronic Signage in the District Offices Reception Area
• On-line Appointment Scheduling System
• Medi-Cal Service Center
• District Office Reception Kiosks
• Multi-Purpose Intake Workers
The synchronization of these efforts is critical to ensure seamless transitions in processes and the
ability to leverage complementary solutions.
In an effort to address these challenges and to enhance its service delivery model in order to best
serve the growing numbers of Medi-Cal, CalFresh and CalWORKs clients, EHSD contracted with
InTelegy Corporation who has worked with several other counties throughout the State in developing
and implementing needs-based solutions to address service delivery challenges.
STRATEGY AND PLAN
In September 2011, EHSD working with InTelegy finalized a strategy and plan to redesign the client
application process or Intake and to re-engineer the Intake business processes in the district offices
for the major benefit programs. This strategy and plan also included enhanced re-alignment of the
Department’s new technology efforts such as those listed above.
The objectives outlined in the strategy included:
1. Modernize EHSD to be the Office of the Future to standardize and streamline service
delivery/business processes across all District Offices.
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Family & Human Services Committee
August 6, 2012
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2. Improve the public’s experience by providing multiple points of access for clients to more
efficiently and effectively obtain benefits.
3. Improve the working environment for EHSD staff by providing state-of-the-art tools and
creating streamlined and consistent processes by which to better manage work.
4. Allow for increased efficiency and flexibility in operational service delivery through the ready
deployment of staff where and when needed.
5. Leverage the time and resources expended on other Department major initiatives through
the inclusion and coordination with the Office of the Future for maximum benefit to clients.
6. Implement and maintain a competitive private sector business model. Promote an
environment where we “Compete for our Customer’s Business.”
Vision for the Future
The vision for the Office of the Future includes the design and implementation of a new Intake
needs-based operation within all five District Office locations with streamlined processes and
technologies.
In support of this improved client experience, EHSD will implement and integrate appropriate Client
Needs-Based Service Delivery technology and supporting processes:
• Telephony implementation that includes Automated Call Distribution (ACD) which will
allow for the automatic, systematic routing of calls directly to available workers and an
Auto-Dialer feature which will automatically send out appointment message reminders
to clients.
• Document-imaging (scanning and indexing) of all client documents at the point-of-
entry for service..
• District Office lobby self-help stations for clients (or kiosks) and electronic signage.
• A Task Management Tool (TMT) that will allow for the electronic assignment and
tracking of specific work tasks to be accomplished by staff under Office of the
Future.
• A new Appointment Scheduling process for the electronic, county-wide scheduling of
client appointments.
• Lobby Management technology for effectively managing the flow of clients through
the lobby. This provides real time statistics as to how many clients are waiting in the
lobby and the reasons for their visit. This technology also captures historical reports
that will allow us to match our resources with lobby traffic patterns.
• Operations Improvement Tools (Call Recording, Work Force Management Case
Comment Narrative). The primary purpose of the Call Recording Tool is to capture
the phone conversation of our clients when they call for assistance. We will use this
information to evaluate and provide training for our phone workers.
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August 6, 2012
Page 4 of 7
• Work Force Management collects historical trends with client calling patterns and
forecasts when clients will call. We will use this information to schedule workers to be
available for phone calls when we anticipate clients will call us.
• The Office of the Future requires that each worker thoroughly document the actions
they take on each case. The Case Comment Narrative is a template that enables
workers to provide consistent and complete case comments in a timely manner.
The vision for the Office of the Future and the planned implementation assume the recognition of
the following benefits:
Benefits to Clients
¾ Redesign of the Client Experience to include
• More efficient, consistent and client friendly District Office lobbies
• Expanded call handling operation to include more prompt answering of Intake calls
• Change in the Intake workflows from an application-based to a client needs-based
service delivery model
First contact resolution by assigning applicant needs directly to available staff
through a Task Management Tool (TMT) thereby avoiding the time and resources
spent in appointment scheduling and rescheduling.
¾ Improve Client Satisfaction and Access
• Client wait times for benefits issuances improved assuring timely eligibility determination
• Client calls handled by workers with immediate access to electronic files with a system
emphasis for first contact resolution
• Increased program participation rates due to improved client experience
Benefits to Staff
¾ Improve Employee Satisfaction
• Intake staff able to focus on specific applications through completion with better support
from lobby processes
• The burden and stress on eligibility staff will be minimized with better tracking of tasks
assigned and work completed; workers will have more protected time for focused
interview and application processing activities, while not sacrificing customer service
• When workers are out of the office on vacation or sick leave, they will not be assigned
new work and will not have a backlog of uncompleted work when they return.
• Intake phone workers will have expanded program knowledge and will have their time
diversified through work spent on the phones and with application processing.
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Benefits to Management
¾ Improve Efficiencies and Management Visibility
• All Intake work with application processing and phone call handling will be managed
through a single reporting structure.
• Flexible workload distribution structure allows for the workforce to be deployed where the
focus is needed. This will ensure that the most critical activities are completed on time.
• Elimination of redundant work caused by less effective processes. Call backs to clients
will be largely eliminated and appointment rescheduling minimized.
• Enhanced management visibility and supervisor oversight through needs-based
monitoring tools that will allow for a rapid response to developing circumstances.
DESIGN AND BUILD
After completion of the Strategy and Plan, the EHSD management team launched a Design and
Build effort to implement the Office of the Future.
With support from InTelegy, this phase has been lead by Managers, Supervisors, Workers, Clerks,
and specifically appointed Union Representatives across all five district offices. The effort has been
divided into seven (7) Design and Build committees. In the committees, staff are directly involved in
business and service delivery process development and decision-making, technology planning, and
determining future staff roles and responsibilities. At present, this effort is focused on the initial
Office of the Future pilot in the Hercules District Office which is intended to test processes and
technologies to ensure success before rollout to the other district offices.
The Design and Build committees are:
• Steering
• Operations
• Workflow- Process Redesign
• Communications
• Training
• Technology and Document Imaging
• Facilities
Significant effort on the part of the EHSD Executive Team has also been invested in the Design and
Build phase including communication with our union partners. Union briefings and updates have
been held on the Office of the Future on November 4, 2011 and again on April 2, 2012. Meet
and Confer sessions with each of the unions are being scheduled in August and September to
provide updates and input, share decisions, and to address questions and concerns regarding
impending business process changes.
Implementation Plan and Timeline
As a part of the Design and Build phase, a rolling launch schedule was created that addresses the
introduction of each office to the Office of the Future in three major areas: 1) Lobby Re-design; 2)
Point of Entry Scanning; and, 3) Needs-Based Business Process changes.
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One key component of the Office of the Future plan includes the pilot of processes and technology
tools at one District Office and the testing and assessment of these processes and tools prior to
rollout to the remaining District Offices and staff. This will ensure adjustments can be made before
the next rollout and that the final implementation of the Office of the Future is most efficient and
effective with the support of staff and client feedback.
¾ Implementation will start with a Pilot in the Hercules Office
• Lobby re-Design and processes implemented on July 18, 2012.
• Point of Entry Scanning to be implemented on September 19, 2012.
• Call handling and the Needs-Based Intake process to be fully implemented on
October 17, 2012.
• Assessment of the processes and technology will be managed by a Transition
Committee which includes technology testing and process testing and modifications.
¾ Roll out plan to other offices will be contingent on the success of the pilot and the
implementation of the required changes
• All staff will be provided training on new processes and technologies as their offices
launch.
• Ongoing employee communication initiatives including newsletters and presentations
are helping to ensure that all staff are kept aware of the Office of the Future plans
and progress.
Phase Rollout of the Office of the Future Lobby Launch
Point of Entry
Scanning
Needs Based
Operation
Hercules 7/18/2012 9/19/2012 10/17/2012
Pleasant Hill 11/13/2012 11/3/2012 2/13/2013
Richmond 12/10/2012 1/5/2013 3/13/2013
Brentwood 1/23/2013 2/2/2013 4/17/2013
Antioch 1/23/2013 3/18/2013 5/15/2013
Project Status
• The Hercules Lobby Re-design launch the week of July 18 was successful.
• The implementation of upfront scanning is scheduled for September in Hercules.
• The Task Management Tool (TMT) will be ready for User Acceptance Training in August.
• We do not anticipate any major issues as we move to the October implementation date.
Because of the continuing economic conditions and the external pressures to improve, EHSD is
making a concerted effort to address the recent challenges of providing excellent customer service
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to clients and to remain in compliance with federal, state and local requirements. EHSD has
undertaken multiple technical and business solutions that are in the process of being planned,
coordinated and implemented. EHSD is striving to enhance the client experience, increase
efficiencies and modernize the work environment for staff as we create the Office of the Future.
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