HomeMy WebLinkAboutRESOLUTIONS - 03301982 - 82/387J/ ..
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THE BOARD OF SUPER'IISORS OF CONTRA COSTA COUNTY, CALIFORNIA
Ma:icch 30, 1982
Adopted this Order on ----------------, by the following vote:
AYES: Supervisors Powers, Fahden, Schroder, Torlakson, McPeak.
NOES:
ABSENIT:
ABSTAIN:
SUBJECT:
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Managememt Complaint
Procedure
RESOLUTION NO. 82/387
The purpose of the Management Complai.nt Resolution Procedure is to provide mana-
gement employees with ;9. process whereby work related problems can be brought to
the attention of upper level management in a constructive manner.
Step I. Any management employee who believes that he/she has been adversely
affected by the application or interpretation of a rule, regulation, or proce-
dure or otherwise adversely affected in a manner not within the scope of
ava:llable appeal avenui~s, may discuss the problem with his/her immediate super-
visor. If the problem is not resolve,d at this step, the employee may appeal to
Step II.
Step II. If a complaint is not resolved at Step I, the management employee
may request an appointment with his/her department head in order to discuss _the
problem and explore ways in which it may be solved. If the problem is not
resolved at this step, the employee may appeal to Step III.
~p III. If a complaint is not resolved at Step II, the management employee
may file a written request with the Director of Personnel for mediation. This
request sha.11 contain a brief' deseription of the issue. Mediation is not
required and the management employee may skip this step and proceed to Step IV.
If mediation is requested, the Director of Personnel or his designee shall meet
with the grievant and department head or designee within ten (10) work days and
select a mutually agreed upon mediator. The mediation shall be confident ial and
shall not become part of the employees personnel record.
If a resolution agreeable to the parties is reached it may, t f mutually agreed,
be reduced to writing.
If the problem is not resolved at this step, the employee may appeal to Step IV.
Step IV. If a complaint is not resolved at Step III or fa appealed _-to this
step directly from Step II, the management employee may appeal in writing,
stating the issue and the redress desired, to the Employee Re l ations Officer
who shall investigate the complaint and attempt to resolve it and respond in
writing. If the problem is not resolved at this step, the employee may appeal
to Step V.
Step V. If a comp laint is not resolved at Step IV, the management employee
may submit his/her complaint in writing to the Director of Personnel or designee
who shall convene an adjustment panel of three management level employees who
will hear evidence and arguments regarding the complaint and shall render a
final decision. One board member shall be designated by the employee and one by
the Department He a d. 11le third member will be selected by the first two
members.
This complaint resolution procedur•e shall remain in effect for one (1) year
after adoption by the Board of Supervisors at which time it shall terminate
unless extended or mod l fied by the County.
Orig. Dept: Personnel
cc: County Departments
Employee Or g a nizations
I hereby certify that this is a true and correct copy of
an action taken and entere,t on the minutes of the
Boar(!} of Super:;ir.ors on !h;L; ctare shown.
ATTESTED: A--~B__l_Q.19. ..... 82 __ _
Sy
J.H. OL SSD\'J, C:)~.fi-.!T'l CLERK
and ex offici o Gk:rk of t he Board
d &~.Deputy ·· C. Matthews
RESOLUTION NO. 82/387