HomeMy WebLinkAboutMINUTES - 09222015 - C.48RECOMMENDATION(S):
APPROVE and AUTHORIZE the Employment and Human Services Director, or designee, to execute a contract with
ACF Technologies, Inc. for the development and implementation of an appointment scheduling system in an amount
not to exceed $1,539,071 for the period October 1, 2015 though September 30, 2016.
FISCAL IMPACT:
$1,539,071: Administrative Overhead, 10% County, 45% State, 45% federal.
BACKGROUND:
The implementation of Health Care Reform created a significant increase in the number of customers served by the
Employment and Human Services Department (EHSD) and a corresponding increase to traffic in service locations. A
review of department opportunities for customer service and workload improvement identified appointment
scheduling as a needed technology. EHSD is seeking to improve its current processes of appointment scheduling in a
manner that is consistent with the department's workflow and eligibility determination processes and to enable the
department to provide a higher degree of customer service while operating more efficiently.
APPROVE OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITTEE
Action of Board On: 09/22/2015 APPROVED AS RECOMMENDED OTHER
Clerks Notes:
VOTE OF SUPERVISORS
AYE:John Gioia, District I Supervisor
Candace Andersen, District II
Supervisor
Mary N. Piepho, District III
Supervisor
Karen Mitchoff, District IV
Supervisor
Federal D. Glover, District V
Supervisor
Contact: Elaine Burres, (925)
313-1717
I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the
Board of Supervisors on the date shown.
ATTESTED: September 22, 2015
David Twa, County Administrator and Clerk of the Board of Supervisors
By: June McHuen, Deputy
cc:
C. 48
To:Board of Supervisors
From:Kathy Gallagher, Employment & Human Services Director
Date:September 22, 2015
Contra
Costa
County
Subject:ACF Technologies, Inc., Appointment Scheduling System
CONSEQUENCE OF NEGATIVE ACTION:
Employment and Human Services would be unable to develop and implement an improved customer service oriented
appointment scheduling system.
CHILDREN'S IMPACT STATEMENT:
Not applicable.