HomeMy WebLinkAboutMINUTES - 08252015 - C.32RECOMMENDATION(S):
APPROVE and AUTHORIZE the Purchasing Agent on behalf of the Employment and Human Services Department
to execute a purchase order with Carousel Industries, Inc. in an amount not to exceed $192,523 for the maintenance
of the Verint Voice System and Avaya Voice System for the period July 30, 2015 through July 29, 2016.
FISCAL IMPACT:
$192,523: 100% Administrative Overhead (10% County; 45% State; 45% Federal)
BACKGROUND:
Carousel, Industries, Inc. will provide maintenance of the Avaya and Verint telephone systems. In doing so, Carousel
Industries, Inc. will support all the Employment and Human Services Department (EHSD) call centers, including the
Medi-Cal Service Center (MCSC), Health Care Access Center (HCAC), Medi-Cal Mail In Unit (MMU), and several
other call centers. It also serves as the main hub for all phone traffic into EHSD and will insure staff are meeting
customer service goals. These systems tie into another system, the Call Management System, that manages call
queues, which also interfaces to the CalWIN Consortia. Given the complexity of the overall voice system, EHSD has
identified the need to have one central contact for support.
APPROVE OTHER
RECOMMENDATION OF CNTY
ADMINISTRATOR
RECOMMENDATION OF BOARD
COMMITTEE
Action of Board On: 08/25/2015 APPROVED AS
RECOMMENDED
OTHER
Clerks Notes:
VOTE OF SUPERVISORS
AYE:John Gioia, District I Supervisor
Candace Andersen, District II
Supervisor
Mary N. Piepho, District III
Supervisor
Karen Mitchoff, District IV
Supervisor
ABSENT:Federal D. Glover, District V
Supervisor
Contact: Elaine Burres, 313-1717
I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors
on the date shown.
ATTESTED: August 25, 2015
David J. Twa, County Administrator and Clerk of the Board of Supervisors
By: Chris Heck, Deputy
cc:
C. 32
To:Board of Supervisors
From:Kathy Gallagher, Employment & Human Services Director
Date:August 25, 2015
Contra
Costa
County
Subject:Purchase Order for Maintenance of Voice System(s)
CONSEQUENCE OF NEGATIVE ACTION:
The Employment and Human Services Department will be unable to maintain telephone systems.
CHILDREN'S IMPACT STATEMENT:
Not applicable.