HomeMy WebLinkAboutMINUTES - 07072015 - D.8RECOMMENDATION(S):
ACCEPT report from the Health Services Department, Contra Costa Health Plan (CCHP), Chief Executive Officer
regarding the number of West County residents calling the CCHP Advice Nurse line, the number of patients screened,
and the number of patients being seen at Lifelong Urgent Care since April 21 closure of Doctor's Medical Center
(DMC) as recommended by the CCHP Joint Conference Committee.
FISCAL IMPACT:
No fiscal impact - informational only.
BACKGROUND:
On June 12, 2015, the CCHP Joint Conference Committee (Supervisors Anderson and Mitchoff) received a
presentation from the Contra Costa Health Plan Chief Executive Officer, Patricia Tanquary, regarding advice nurse
services provided to West Contra Costa County residents since the closure of Doctor's Medical Center (DMC). The
Committee requested that the presentation they received be made to the Board of Supervisors at the next meeting.
The Committee felt that it was important for the Board to have information which supports the County in taking
appropriate action with the closure of DMC.
APPROVE OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITTEE
Action of Board On: 07/07/2015 APPROVED AS RECOMMENDED OTHER
Clerks Notes:
VOTE OF SUPERVISORS
AYE:John Gioia, District I Supervisor
Candace Andersen, District II
Supervisor
Mary N. Piepho, District III
Supervisor
Karen Mitchoff, District IV
Supervisor
ABSENT:Federal D. Glover, District V
Supervisor
Contact: Dorothy Sansoe,
925-335-1009
I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors
on the date shown.
ATTESTED: July 7, 2015
David Twa, County Administrator and Clerk of the Board of Supervisors
By: June McHuen, Deputy
cc:
D. 8
To:Board of Supervisors
From:William Walker, M.D., Health Services Director
Date:July 7, 2015
Contra
Costa
County
Subject:CCHP Advice Nurses
CONSEQUENCE OF NEGATIVE ACTION:
The Board of Supervisors and the public will not have this information.
CHILDREN'S IMPACT STATEMENT:
Not applicable.
ATTACHMENTS
June 2015 CEO Report to JCC
Brochure from Lifelong Urgent Care
Flyer - Health Care Resources
Flyer - Health Care Resources in Spanish
CEO REPORT
PATRICIA TANQUARY
JUNE, 2015 (UPDATE2)
CONTRA COSTA HEALTH PLAN 1
CCHP ADVICE NURSES CONNECT WEST COUNTY RESIDENTS TO
URGENT CARE
Lifelong’s Urgent Care Clinic, located near Doctor’s Medical Center, was
established on April 20 to help provide care to patients who would have
previously gone to the now closed Doctor’s Medical Center (DMC). After the
closure of Doctor’s Medical Center (DMC) on April 21, Contra Costa Health
Plan’s Advice Nurse Unit has handled 2843 calls from West County residents
and made 357 referrals to Lifelong’s new Urgent Care facility in San Pablo
through June 19, 2015.
CCHP’s Advice Nurses suggest self-care treatments and help patients determine
if they need to see a doctor. Since DMC closed, CCHP Advice Nurses have
helped many callers meet their needs without having to go to an Emergency
Room or seek Urgent Care.
Lifelong Urgent Care has now treated more than 1587 patients averaging 30/day.
CCHP members are 40% of patients seen.
Contra Costa Health Services (CCHS) has also been promoting the Advice
Nurse Line as a healthcare resource to West Contra Costa residents. Uninsured
county residents can also call CCHP’s 24/7 advice nurse line for free. CCHS has
been distributing handouts listing healthcare resources for West County
residents, which is available in several languages, including S panish, Chinese,
Vietnamese and Laotian.
Uninsured West County residents can call
CCHP advice nurses like Lori Wandall for
CEO REPORT
PATRICIA TANQUARY
JUNE, 2015 (UPDATE2)
CONTRA COSTA HEALTH PLAN 2
free medical advice.
Urgent Care Walk-ins Welcome! Opening April 20, 2015 LifeLong Urgent Care 2023 Vale Road San Pablo About Us LifeLong Medical Care is an innovative, nonprofit Federally Qualified Health Center serving Alameda, Contra Costa and Marin Counties. LifeLong has 11 primary care medical centers, two dental centers, an adult day health center, four school-based health centers and a supportive housing program. We contract with Emergency Department Physicians, Physician Assistants and Nurse Practitioners. We are here because we believe the urgent care experience should be about doing what is best for patients and their families. Our mission is to provide high quality urgent care services in a caring and convenient environment by focusing on your needs from the time you walk through our door until the time you leave. When you have an urgent medical need, we are here for you. Open 7 Days a Week Noon to 8 p.m. Walk-ins Welcome! 2023 Vale Road San Pablo, CA 94806 (in our LifeLong Brookside San Pablo facility across from Doctors Medical Center) (510) 231-9800 Visit us on the web: www.lifelongmedical.org
Urgent Care to Fit Your Needs LifeLong Urgent Care is your alternative to the Emergency Room for minor illnesses and injuries. We are committed to providing prompt, professional, and cost effective medical care for both adult and pediatric patients. Our team of experienced Emergency Room clinicians are ready to treat you for all types of medical conditions. We have X-ray, blood and urine testing services available on-site. No appointments or referrals needed. We are happy to refer you back to your Primary Care Physician (PCP) for follow up care or connect you with a PCP if you do not currently have a provider. WE ARE HERE FOR YOU! Payment Options We welcome all, regardless of whether you have insurance. We accept: • Medi-Cal • Medicare • Family Pact • Most managed care plans including Covered California We also offer a sliding scale discount based upon your family size and income. You should expect to pay any required copay at the time of service. As insurance policies vary, we recommend you call your provider to confirm that your Urgent Care visit will be covered. West Contra Costa County’s Source for Urgent Care What is Urgent Care? Urgent care centers treat medical conditions that require immediate medical attention (usually within 24 hours), but are not serious enough to require hospitalization and/or are not life threatening. If your condition may be an emergency, please call 911. Come to us for (a partial list): • Accidents and falls • Sprains and strains • Back injuries • Breathing difficulties (i.e., mild to moderate asthma) • Eye irritation and redness • Fever or flu • Vomiting or diarrhea • Severe sore throat or cough • Broken bones • Skin infections or rash • Urinary tract infections Contact Us LifeLong Urgent CareSan Pablo (across from Doctors Medical Center) 2023 Vale Road San Pablo, CA 94806 (510) 231-9800 Walk-ins welcome! Visit us on the web: www.lifelongmedical.org
Cuidado De Urgencias Consultas sin cita son bienvenidos! Abrimos el 20 de Abril 2015 LifeLong Cuidado De Urgencias 2023 Vale Road, San Pablo Sobre Nosotros LifeLong Medical Care es un Centro De Salud innovador, Federalmente Calificado, sin fines de lucro sirviendo a los condados de Alameda, Contra Costa y Marin. LifeLong tiene 11 centros médicos de cuidado primaria, dos centros dentales, un centro de salud de día para adultos, cuatro centros de salud basados en la escuela y un programa de apoyo de vivienda. Contamos con médicos de Servicio de Urgencias, Asistentes Médicos Profesionales y Practicantes de Enfermería. Estamos aquí porque creemos que el cuidado de urgencia debe ser la mejor experiencia para los pacientes y sus familias. Nuestra misión es proporcionar servicios de cuidado de urgencia de alta calidad en un ambiente conveniente; centrándose en sus necesidades desde el momento en que entre por la puerta hasta el momento que salga. Cuando usted tiene una necesidad médica urgente, estamos aquí para usted. Abierto 7 días a la semana Mediodía a 8 p.m. Consultas sin cita son bienvenidos! 2023 Vale Road San Pablo, CA 94806 (En nuestras instalaciones Brookside frente a Doctors Medical Center) (510) 231-9800 Visítenos en la web: www.lifelongmedical.org
El Cuidado Urgente se ajusta a sus necesidades LifeLong Urgent Care es una alternativa a la sala de emergencias para tratar las enfermedades y lesiones menores. Estamos comprometidos a proporcionarles cuidado médico que es rápido, profesional, y de bajo costo para pacientes adultos y pediátricos. Nuestro equipo médico de Sala de Emergencia con experiencia están listos para tratar todo tipo de condiciones médicas. Tenemos rayos X, análisis de sangre y análisis urinario disponible en nuestro centro. Citas o referencias no son necesarias. Podemos referirlo de nuevo a su proveedor primario (PCP) para seguir su tratamiento o conectarlo con un PCP si usted no tiene un proveedor. ESTAMOS AQUÍ PARA AYUDARLOS! West Contra Costa County recurso para Cuidado de Urgencia ¿Qué es el Cuidado de Urgencia? Los Centros de Cuidado Urgencia trata las condiciones médicas que necesitan atención inmediata (por lo general dentro de las 24 horas), pero no son suficientemente graves para requerir hospitalización y/ o no son potencialmente mortal. Visítenos para: • Los accidentes y caídas • Los estirones, torceduras, distensiones musculares • Lesiones en la espalda • Dificultades respiratorias (por ejemplo asma leve a moderada) • Irritación ocular y enrojecimiento • Fiebre o gripe • Vómito o diarrea • Dolor de garganta severo o tos • Huesos rotos • Infecciones de la piel o erupción • Infecciones del tracto urinario Contáctenos LifeLong Urgente Care-San Pablo (Frente a Doctors Medical Center) 2023 Vale Road San Pablo, CA 94806 (510) 231-9800 Consultas sin cita son bienvenidos! Visítenos en la web: www.lifelongmedical.org Opciones de pago Damos la bienvenida a todos, incluso si tiene seguro o no. Aceptamos: • Medí-Cal • Medicare • Familia PACT • La mayoría de plañes de cobertura, incluyendo los plañes de Covered California También ofrecemos un descuento basado en la escala que es proporcional al tamaño de su familia e ingresos. Usted debe pagar cualquier copago requerido en el momento del servicio. Como las pólizas de seguro varían, le recomendamos que llame a su proveedor para confirmar que su visita de cuidado urgente será cubierta.
Para los Residentes del Oeste de Contra Costa
Doctors Medical Center Cierra el 21 de Abril
A partir del 21 de Abril, el Doctors Medical Center en San Pablo cerrará sus puertas y ya no
aceptará pacientes. La siguiente información le ayudará a conseguir atención médica de urgencia
en el Oeste de Contra Costa o asesoramiento médico gratuito por teléfono para ayudarle a decidir
qué tipo de atención médica necesita.
cuándo debe llamar a los
enfermeros consejeros
Los enfermeros consejeros le ayudarán a
determinar si usted necesita ir a una Sala de
Emergencias, a una clínica de urgencias, o si necesita
hacer una cita para el día siguiente. Los enfermeros
consejeros también pueden darle información sobre
cómo cuidarse a sí mismo igualmente puede contar
con los enfermeros consejeros si tiene problemas
leves tales como dolor de garganta, dolor de oído,
infección de orina, síntomas de sinusitis, o por otras
condiciones médicas que no sean de vida o muerte.
los pacientes que no tengan seguro médico
privado pueden llamar a la línea de enfermeros
consejeros de contra costa health services (cchs)
para recibir asesoramiento médico gratuito a
cualquier hora.
los pacientes con seguro médico privado deben llamar a los
enfermeros consejeros de su plan de salud
247
Línea de Enfermeros Consejeros
HORAS AL DÍA
DÍAS A LA SEMANAincluyendo días de fiesta
Línea de Enfermeros Consejeros de Contra Costa Health Services:
1-877-661-6230 opción 1
cuándo llamar al 9-1-1
Llame al 9-1-1 inmediatamente por cualquier
emergencia médica o psiquiátrica.
4/14/15
nuevo centro de urgencias
LifeLong Medical Care abrirá un nuevo
centro de urgencias el 20 de Abril en frente
de Doctors Medical Center en San Pablo. Los
pacientes podrán llegar sin cita o llamar para
hacer cita. LifeLong también tiene centros que
ofrecen atención médica primaria y de casos no
urgentes con citas programadas.
Lifelong Urgent Care Center
2023 Vale Rd., San Pablo, CA 94806
De mediodía a 8 p.m.
7 Días a la Semana
510-231-9800
GRATIS
Números Telefónicos de las Líneas de
Enfermeros Consejeros
(para pacientes con los siguientes planes de salud):
Pacientes de Kaiser 1-800-464-4000
Pacientes de Aetna 1-800-556-1555
Pacientes de Blue Cross 1-800-249-3617
Pacientes de Health Net 1-800-973-6273
Pacientes de United Health 1-800-237-4936
Contra Costa Health Plan 1-877-661-6230 opción 1
cuÁndo ir a un centro de urgencias
Los centros de urgencias ofrecen atención médica
inmediata sin cita previa, y pueden proporcionar
citas en el mismo día para pacientes que necesiten
atención médica que no sea urgente.
www.cchealth.orgwww.lifelongmedical.org
Para obtener más información,
visite www.cchealth.org o llame 2-1-1
lifelong medical care
LifeLong ofrece atención médica urgente, atención médica primaria, y asistencia con casos no urgentes con cita programada.
contra costa health services (cchs)
CCHS ofrece atención médica urgente, atención médica primaria, y asistencia con casos no urgentes con cita programada.
Proveedor Dirección Teléfono Horas
West County Health
Center
13601 San Pablo Ave.,
San Pablo, CA 94806
1-800-495-8885 Lun–Jue 8 a.m.–8:45 p.m.
Vie–Sab 8 a.m.–5 p.m.
Solo con cita previa
North Richmond Center
for Health
1501 Fred Jackson
Way, Richmond, CA
94805
1-800-495-8885 Lun–Vie 7:45 a.m.–12 p.m.
1 p.m.–4:45 p.m.
Solo con cita previa
Proveedor Dirección Teléfono Horas
LifeLong Urgent Care 2023 Vale Road
San Pablo, CA 94806
510-215-9092 Lun–Dom 12 p.m.–8 p.m.
(A partir del 20 de Abril)
No necesita cita previa
LifeLong Brookside
Richmond
1030 Nevin Avenue
Richmond, CA 94804
510-215-5001 Lun–Vie 8:30 a.m.–5 p.m.
Solo con cita previa
LifeLong Dr. Jenkins 120 Broadway, Ste. 4
Richmond, CA 94804
510-237-9537 Lun–Jue 9 a.m.–3 p.m.
Solo con cita previa
LifeLong Richmond 2600 Macdonald Ave.,
Ste. B,
Richmond, CA 94804
510-233-2514 Lun, Mie, Jue
9 a.m.–3 p.m.
Solo con cita previa
LifeLong Brookside
San Pablo
2023 Vale Road,
Ste 201
San Pablo, CA 94806
510-215-9092 Lun–Jue 8:30 a.m.–8 p.m.
Vie 8:30 a.m.–5 p.m.
Sab 9 a.m.–3 p.m.
Solo con cita previa
Proveedor Dirección Teléfono Horas
Brighter Beginnings
Family Health
2727 Macdonald Ave.
Richmond, CA 94804
510-213-6681 Lun, Mier., Jue & Vie 9 a.m.–5 p.m.
RotaCare at Brighter
Beginnings
2727 Macdonald Ave.
Richmond, CA 94804
510-213-6678 Mar 4 p.m.–7 p.m.
BAART Community
HealthCare
1313 Cutting Blvd.
Richmond, CA 94804
510-232-0874 Lun–Vie 6 a.m.–2 p.m.
Planned Parenthood
Richmond
2970 Hilltop Mall Rd.,
Ste. 307
Richmond, CA 94806
510-222-5290 Lun, Mar & Jue 8:30 a.m.–8 p.m.
Mie, Vie 8:30 a.m.–5 p.m.
Primer y Tercer Sab
8:30 a.m.– 2 p.m.
Planned Parenthood
Richmond
340 Marina Way
Richmond, CA 94801
510-232-1250 Lun–Vie 8:30 a.m.–5 p.m.
Concentra Urgent Care 2970 Hilltop Mall Rd.,
Ste. 203
Richmond, CA 94806
510-222-8000 Lun–Vie 8 a.m.–5 p.m.
No necesita cita
Sutter Urgent Care
Berkeley
2500 Milvia Street
Berkeley, CA 94704
510-204-5514 Lun–Vie 5 p.m.–9 p.m.
Sab, Dom & Días de Fiesta
10 a.m.–2 p.m. No necesita cita
DÓNDE OBTENER ATENCIÓN MÉDICA EN EL OESTE DE CONTRA COSTA
otros centros donde puede recibir atención médica
Los pacientes deben de contactar a los centros médicos directamente acerca de los costos por servicio.
for West Contra Costa Residents
Doctors Medical Center Closing April 21
As of April 21, Doctors Medical Center in San Pablo will be closing and no longer accepting patients.
The following information will help you find urgent medical care in West Contra Costa or free medical
advice by phone to help you decide what kind of care you need.
when to call an advice nurse
Advice nurses can help you figure out if
you need to go to an Emergency Room,
visit an urgent care clinic or make an
appointment for the next day. Advice
nurses also can provide information for
self-care. You should consider calling
an advice nurse for more minor issues
like sore throat, earache, urinary tract
infection, sinus infection symptoms,
and other nonlife-threatening
conditions.
anyone who doesn’t have private insurance
can call contra costa health services’ advice
nurse line for free health advice any time.
patients with private insurance should call
their plans’ advice nurse lines
247
Advice Nurse Health Line
HOURS A DAY
DAYS A WEEKincluding Holidays
Contra Costa Health Services Advice Nurse Line:
1-877-661-6230 option 1
Advice Nurse Units Telephone Numbers
(for health plan members to call):
Kaiser Patients 1-800-464-4000
Aetna Patients 1-800-556-1555
Blue Cross Patients 1-800-249-3617
Health Net Patients 1-800-973-6273
United Health Patients 1-800-237-4936
Contra Costa Health Plan 1-877-661-6230 option 1
when to call 9-1-1
For any life-threatening medical or
psychiatric emergencies, call 9-1-1
immediately.
4/14/15
when to go to urgent care
An urgent care clinic offers
immediate care for walk-ins or same-
day appointments for patients who
need timely medical care but who
are not having a medical emergency.
new urgent care center
LifeLong Medical Care will open a new
urgent care center April 20 across the
street from Doctors Medical Center in San
Pablo. Patients can walk in or call for an
appointment. LifeLong also has sites that
offer primary care and non-urgent care
with scheduled visits.
Lifelong Urgent Care Center
2023 Vale Rd., San Pablo, CA 94806
Noon to 8 p.m.
7 Days a Week
510-231-9800
FR EE
www.cchealth.orgwww.lifelongmedical.org
For more information,
visit www.cchealth.org or call 2-1-1
lifelong medical care
LifeLong offers urgent care, primary care and non-urgent care with scheduled visits.
contra costa health services (cchs)
CCHS offers primary care and non-urgent care by appointment.
Provider Address Phone Hours
West County Health
Center
13601 San Pablo Ave.,
San Pablo, CA 94806
1-800-495-8885 M–Thurs; 8 a.m.–8:45 p.m.
F–Sat.; 8 a.m.–5 p.m.
By appointment only
North Richmond Center
for Health
1501 Fred Jackson
Way, Richmond, CA
94805
1-800-495-8885 M–F; 7:45 a.m.–12 p.m.
1 p.m.–4:45 p.m.
By appointment only
Provider Address Phone Hours
LifeLong Urgent Care 2023 Vale Road
San Pablo, CA 94806
510-231-9800 M–Sun 12 p.m.–8 p.m.
(Starting April 20)
Walk-ins welcome
LifeLong Brookside
Richmond
1030 Nevin Avenue
Richmond, CA 94804
510-215-5001 M- F 8:30 a.m.–5 p.m.
By appointment only
LifeLong Dr. Jenkins 120 Broadway, Ste. 4
Richmond, CA 94804
510-237-9537 M- Thurs 9 a.m.–3 p.m.
By appointment only
LifeLong Richmond 2600 Macdonald Ave.,
Ste. B,
Richmond, CA 94804
510-233-2514 M, W, Thurs 9 a.m.–3 p.m.
By appointment only
LifeLong Brookside
San Pablo
2023 Vale Road,
Ste 201
San Pablo, CA 94806
510-215-9092 M–Thurs 8:30 a.m.–8 p.m.
Fri 8:30 a.m.–5 p.m.
Sat 9 a.m.–3 p.m.
By appointment only
Provider Address Phone Hours
Brighter Beginnings
Family Health
2727 Macdonald Ave.
Richmond, CA 94804
510-213-6681 M, W, Thurs & F 9 a.m.–5 p.m.
RotaCare Free Medical
Clinic at Brighter
Beginnings
2727 Macdonald Ave.
Richmond, CA 94804
510-213-6678 Tues 4 p.m.–7 p.m.
BAART Community
HealthCare
1313 Cutting Blvd.
Richmond, CA 94804
510-232-0874 M-F 6 a.m.–2 p.m.
Planned Parenthood
Richmond
2970 Hilltop Mall Rd.,
Ste. 307
Richmond, CA 94806
510-222-5290 M, Tues & Thurs 8:30 a.m.–8 p.m.
W, F 8:30 a.m.–5 p.m.
1st & 3rd Sat 8:30 a.m.–2 p.m.
Planned Parenthood
Richmond
340 Marina Way
Richmond, CA 94801
510-232-1250 M-F 8:30 a.m.–5 p.m.
Concentra Urgent Care 2970 Hilltop Mall Rd.,
Ste. 203
Richmond, CA 94806
510-222-8000 M–F 8 a.m.–5 p.m.
Walk-ins welcome
Sutter Urgent Care 2500 Milvia Street
Berkeley, CA 94704
510-204-5514 M–F 5 p.m.–9 p.m.
Sat, Sun & Holidays 10 a.m.–2 p.m.
Walk-ins welcome
WHERE TO GET CARE IN WEST CONTRA COSTA
other places to get care
Patients should contact locations directly regarding service fees.