HomeMy WebLinkAboutMINUTES - 06162015 - C.81RECOMMENDATION(S):
APPROVE and AUTHORIZE the Employment and Human Services Director, or designee, to execute a contract with
InTelegy Corporation in an amount not to exceed $430,250, for the design and implementation of a workload
distribution tool and an appointment scheduling tool, for the period July 1, 2015 through March 31, 2016.
FISCAL IMPACT:
$430,250: 10% County, 45% State, 45% Federal, Administrative overhead.
BACKGROUND:
InTelegy Corporation has been instrumental in the development and procurement of two new systems that will
greatly enhance the ability of the Employment and Human Services Department (EHSD) to serve its customers. The
Workload Distribution Tool (WDT) will insure that work items are distributed to staff to allow completion more
quickly and efficiently to determine eligibility for customer benefits. This contract will allow completion of the WDT
project, testing and implementation Department wide. The Appointment Scheduling Tool (AST) will replace less
effective appointment scheduling and allow staff and customers to make appointments at any EHSD location that
APPROVE OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITTEE
Action of Board On: 06/16/2015 APPROVED AS RECOMMENDED OTHER
Clerks Notes:
VOTE OF SUPERVISORS
AYE:John Gioia, District I
Supervisor
Candace Andersen, District II
Supervisor
Mary N. Piepho, District III
Supervisor
Karen Mitchoff, District IV
Supervisor
ABSENT:Federal D. Glover, District V
Supervisor
Contact: Michael Roetzer 313-1582
I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the
Board of Supervisors on the date shown.
ATTESTED: June 16, 2015
David Twa, County Administrator and Clerk of the Board of Supervisors
By: Chris Heck, Deputy
cc:
C. 81
To:Board of Supervisors
From:Kathy Gallagher, Employment & Human Services Director
Date:June 16, 2015
Contra
Costa
County
Subject:InTelegy Corporation
BACKGROUND: (CONT'D)
has an appointment available and can serve the customer. Having a Department wide appointment scheduling tool
will enhance customer service and speed up benefits determinations. InTelegy Corporation will oversee the system(s)
requirements identification, vendor selection, and project management for implementation. All activities for both
system projects will be completed by March 2016.
CONSEQUENCE OF NEGATIVE ACTION:
Benefit determination and appointment scheduling service(s) to customers would not be enhanced.
CHILDREN'S IMPACT STATEMENT:
Not applicable.