HomeMy WebLinkAboutMINUTES - 03032015 - C.41RECOMMENDATION(S):
ADOPT Position Adjustment Resolution No. 21619 to add one (1) permanent full-time Automated Call Distribution
Coordinator II (LBNA) position ($5,898-$7,169) and cancel vacant Department Personal Computer Coordinator
(XQSJ) ($5,782-$7,028) position #9537 in the Information Technology division of the Health Services department.
FISCAL IMPACT:
The additional costs associated with this action are approximately $2,479 annually with benefits. Costs will be funded
by Enterprise Fund I. (100%)
BACKGROUND:
Contra Costa Health Services operates 11 call centers supporting the IT Service Desk: Financial Counseling, CCHP
Membership Maintenance Unit, CCHP Member Services, Appointment Unit, Advice Nurse, and others. Currently,
CCHS has only one person supporting these mission critical systems. CCHS is planning to replace the Automated Call
Distribution (ACD) System with new technology. To manage this new technology, perform preventive maintenance,
test the redundant systems, troubleshoot routing between AT&T, the PBX, and the ACD requires an Automated Call
Distribution Coordinator II position.
APPROVE OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITTEE
Action of Board On: 03/03/2015 APPROVED AS RECOMMENDED OTHER
Clerks Notes:
VOTE OF SUPERVISORS
AYE:John Gioia, District I Supervisor
Candace Andersen, District II
Supervisor
Mary N. Piepho, District III
Supervisor
Karen Mitchoff, District IV
Supervisor
ABSENT:Federal D. Glover, District V
Supervisor
Contact: Kristen Cunningham,
957-5267
I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors
on the date shown.
ATTESTED: March 3, 2015
David Twa, County Administrator and Clerk of the Board of Supervisors
By: June McHuen, Deputy
cc:
C. 41
To:Board of Supervisors
From:William Walker, M.D., Health Services
Date:March 3, 2015
Contra
Costa
County
Subject:Add and cancel one position in the Information Technology division of the Health Services Department
CONSEQUENCE OF NEGATIVE ACTION:
If this action is not approved and without additional staff, Health Services Information Technology will not have
the adequate personnel to manage the call centers in the Health Services department.
CHILDREN'S IMPACT STATEMENT:
N/A
ATTACHMENTS
P-300 #21619