HomeMy WebLinkAboutMINUTES - 01202015 - C.24RECOMMENDATION(S):
ADOPT Position Adjustment Resolution No. 21595 to convert two (2) vacant permanent intermittent Exchange
Customer Service Supervisor (X7HE) (represented) positions #15176 and #15177 to full time permanent and allocate
to salary plan and grade KKX 1506 ($4,788-$6,114) in Employment and Human Services Department, Covered
California Call Center.
FISCAL IMPACT:
All costs for the Covered California Call Center are funded by the State of California. 100% State. The annual
pension cost is $75,960.
BACKGROUND:
The Covered California Call Center is operated under a contract with the State of California. Covered California has
approved the conversion of two permanent intermittent Exchange Customer Service Supervisors positions to
permanent positions. EHSD recently hired two (2) Customer Service Agents I and II to respond to the increased call
volume due to open enrollment activities; these new positions will require supervision. The Exchange Customer
Services Supervisors will provide direct supervision for 40 hours a week, Monday through Friday, 8 a.m. to 8 p.m.
and Saturdays 8 a.m. to 6 p.m. Supervisors communicate directly with Covered California regarding Call Agents'
performance, schedule adherence, and system outages.
APPROVE OTHER
RECOMMENDATION OF CNTY
ADMINISTRATOR
RECOMMENDATION OF BOARD
COMMITTEE
Action of Board On: 01/20/2015 APPROVED AS
RECOMMENDED
OTHER
Clerks Notes:
VOTE OF SUPERVISORS
AYE:John Gioia, District I Supervisor
Candace Andersen, District II
Supervisor
Mary N. Piepho, District III Supervisor
Karen Mitchoff, District IV Supervisor
Federal D. Glover, District V
Supervisor
Contact: Malinda Brown (925)
313-1572
I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors
on the date shown.
ATTESTED: January 20, 2015
David J. Twa, County Administrator and Clerk of the Board of Supervisors
By: Chris Heck, Deputy
cc: EHSD, Human Resources, Otilia Parra
C. 24
To:Board of Supervisors
From:Kathy Gallagher, Employment & Human Services Director
Date:January 20, 2015
Contra
Costa
County
Subject:Convert Two Intermittent Exchange Customer Service Supervisor positions to Full Time in the Call Center
CONSEQUENCE OF NEGATIVE ACTION:
The Call Center will not have the level of supervision necessary to manage the activities of full time customer
service staff in accordance with contractual obligations with Covered California.
CHILDREN'S IMPACT STATEMENT:
No impact.
ATTACHMENTS
P-300 #21595