HomeMy WebLinkAboutMINUTES - 01062015 - C.27RECOMMENDATION(S):
ADOPT Position Resolution No. 21594 to add two (2) permanent full-time Health Plan Member Services Counselor
(V9VE) positions ($3,483-$4,233) and cancel two (2) vacant Information Systems Assistant II (LTVH) positions
($2,923-$3,553)#12862 and #13623 in the Contra Costa Health Plan division of the Health Services Department.
FISCAL IMPACT:
The additional costs associated with this action will be $24,010 annually with benefits. The costs will be offset by
CCHP Enterprise Fund III (100%).
BACKGROUND:
One Health Plan Member Services Counselor will work in CCHP's Member Services Unit Call Center handling busy
incoming calls to: 1)Process requests for Medi-Cal emergency disenrollments and determine if the criteria and
guidelines for emergency disenrollments are met 2)Prepare correspondence to inform members of the results of their
inquiries 3)Assist members in choosing and changing primary care physicians 4)Educate members on the scope of
benefits and the proper use of the Health Plan 5)Resolve issues for members who are experiencing problems using
CCHP health plan insurance coverage One Health Plan Member Services Counselor will work in CCHP's Case
Management
APPROVE OTHER
RECOMMENDATION OF CNTY
ADMINISTRATOR
RECOMMENDATION OF BOARD
COMMITTEE
Action of Board On: 01/06/2015 APPROVED AS
RECOMMENDED
OTHER
Clerks Notes:
VOTE OF SUPERVISORS
AYE:John Gioia, District I Supervisor
Candace Andersen, District II
Supervisor
Mary N. Piepho, District III Supervisor
Karen Mitchoff, District IV Supervisor
Federal D. Glover, District V
Supervisor
Contact: Kristen Cunningham,
957-5267
I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors
on the date shown.
ATTESTED: January 6, 2015
David J. Twa, County Administrator and Clerk of the Board of Supervisors
By: Chris Heck, Deputy
cc:
C. 27
To:Board of Supervisors
From:William Walker, M.D., Health Services
Date:January 6, 2015
Contra
Costa
County
Subject:Add two Health Plan Member Services Counselors and cancel two vacant Information Systems Assistant II positions
in the Health Services Department
BACKGROUND: (CONT'D)
Unit to: 1)Contact the Medi-Cal SPD members and complete Health Risk Assessments which are mandated by the
State 2)Make regular calls to members to get them heath care appointments as part of the Good Health program to
improve Health Outcomes and HEDIS rates 3)Educate members on the scope of benefits and the proper use of the
Health Plan 4)Help resolve any issues affecting member access or care
CHILDREN'S IMPACT STATEMENT:
Not applicable.
ATTACHMENTS
P-300 #21594