HomeMy WebLinkAboutMINUTES - 05142013 - C.23RECOMMENDATION(S):
Adopt Position Adjustment Resolution No. 21286 to add one (1) Health Plan Member Services Counselor (V9VE)
position, at salary level QT5 1182 ($3,349.08 - $4,070.83), in the Health Services Department.
FISCAL IMPACT:
Upon approval, this action will result in an annual cost of approximately $98,077, including pension costs of $17,341,
and will be offset by Contra Costa Health Plan member premiums.
BACKGROUND:
Due to the increase of Seniors and Persons with Disabilities (SPDs), the Contra Costa Health Plan’s (CCHP) Member
Services unit is experiencing an increasing volume of phone calls from members. The Member Services unit, with its
current staffing, is unable to keep up with the incoming calls and is out of compliance with average answer and
abandonment rates. Since CCHP’s memberships continue to grow, we do not anticipate the number of calls to
decrease. Therefore, we are requesting to add one Health Plan Member Services Counselor for the Member Services
unit.
CONSEQUENCE OF NEGATIVE ACTION:
If this action is not approved, the Member Services unit of Contra Costa Health Plan will be out of compliance with
member call response times.
APPROVE OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITTEE
Action of Board On: 05/14/2013 APPROVED AS RECOMMENDED OTHER
Clerks Notes:
VOTE OF SUPERVISORS
AYE:John Gioia, District I Supervisor
Candace Andersen, District II
Supervisor
Mary N. Piepho, District III
Supervisor
Karen Mitchoff, District IV
Supervisor
Federal D. Glover, District V
Supervisor
Contact: Enid Mendoza, 925
957-5263
I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board
of Supervisors on the date shown.
ATTESTED: May 14, 2013
David Twa, County Administrator and Clerk of the Board of Supervisors
By: June McHuen, Deputy
cc:
C.23
To:Board of Supervisors
From:William Walker, M.D., Health Services
Date:May 14, 2013
Contra
Costa
County
Subject:Add One Health Plan Member Services Counselor Position in the Health Services Department
CHILDREN'S IMPACT STATEMENT:
Not applicable.
ATTACHMENTS
P-300 #21286