HomeMy WebLinkAboutMINUTES - 02052013 - C.40RECOMMENDATION(S):
APPROVE and AUTHORIZE the Employment and Human Services Department Director, or designee, to execute a
contract amendment with Nemo-Q Inc. to increase the payment limit by $56,450 to a new payment limit not to
exceed $152,722 for kiosks and kiosk programming, for the period August 20, 2012 through June 30, 2014.
FISCAL IMPACT:
$152,722: 100% Administrative Overhead (10% County; 45% State; 45% Federal)
BACKGROUND:
The Employment and Human Services Department (EHSD) operates five reception centers where clients can come to
apply for assistance. Traditionally, these centers require people to stand in line to be seen, regardless of reason for
visit. EHSD is expanding the use of kiosks at its reception facility to provide real-time monitoring of customer flow
as well as analytical and reporting tools for an efficient management of the customer service function. The system
would enable the reduction of customer wait time by streamlining the customer flow and lead to more efficient staff
utilization by identifying areas where customer service is most critical.
APPROVE OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITTEE
Action of Board On: 02/05/2013 APPROVED AS RECOMMENDED OTHER
Clerks Notes:
VOTE OF SUPERVISORS
AYE:John Gioia, District I
Supervisor
Candace Andersen, District II
Supervisor
Karen Mitchoff, District IV
Supervisor
Federal D. Glover, District V
Supervisor
ABSENT:Mary N. Piepho, District III
Supervisor
Contact: Earl Maciel 3-1648
I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the
Board of Supervisors on the date shown.
ATTESTED: February 5, 2013
David Twa, County Administrator and Clerk of the Board of Supervisors
By: Carrie Del Bonta, Deputy
cc:
C. 40
To:Board of Supervisors
From:Kathy Gallagher, Employment & Human Services
Date:February 5, 2013
Contra
Costa
County
Subject:Amend Contract with Nemo-Q, Inc.
CONSEQUENCE OF NEGATIVE ACTION:
Clients will continue to be required to wait in lines for available staff to assist with client needs.
CHILDREN'S IMPACT STATEMENT:
None