HomeMy WebLinkAboutMINUTES - 07122011 - C.31RECOMMENDATION(S):
ADOPT Position Adjustment Resolution No. 20948 to add one (1) Automated Call
Distribution Coordinator I (LBWB) (Represented) position at salary level ZB5 1636
($5,398-$6,561) and cancel one (1) Eligibility Work Supervisor I (XHHA) (Represented)
position number 4897 at salary level KKX 1506 ($4,734-$6,045) in the Employment and
Human Services Department.
FISCAL IMPACT:
The ACD Coordinator I position is eligible to time study to Medi-Cal and would be 100%
funded. An Eligibility Work Supervisor vacant position will be cancelled. It is a not a
revenue driver position and the salary if filled would be allocated over the pool.
CALCULATION
$9,820 ACD Coordinator 1 at Step 3 ($5,951 x 65% benefits)
- 9,820 Less 100% Medi-Cal funding
$ 0 Monthly County Cost
APPROVE OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITTEE
Action of Board On: 07/12/2011 APPROVED AS RECOMMENDED OTHER
Clerks Notes:
VOTE OF SUPERVISORS
AYE:John Gioia, District I
Supervisor
Gayle B. Uilkema, District II
Supervisor
Mary N. Piepho, District III
Supervisor
Karen Mitchoff, District IV
Supervisor
Federal D. Glover, District V
Supervisor
Contact: Anne Crisp
925-313-1520
I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board
of Supervisors on the date shown.
ATTESTED: July 12, 2011
David Twa, County Administrator and Clerk of the Board of Supervisors
By: June McHuen, Deputy
cc: Roxana Mendoza, Nicole Lewis-Bolton, Anne Crisp
C. 31
To:Board of Supervisors
From:Ted Cwiek
Date:July 12, 2011
Contra
Costa
County
Subject:P300#20948 Add one Automated Call Distribution (ACD) Coordinator I position and Cancel Position # 4897
Eligibility Work Supervisor I
$9042 EW Supervisor I at Step 4 ($5480.27 x 65% benefits)
-0 100% County funding
FISCAL IMPACT: (CONT'D)
$9042 County Monthly Cost of New Position
$108,504 County Cost Savings
$117,840 100% Medi-Cal cost
BACKGROUND:
The Medi-Cal Service Center (MCSC) is moving in the direction of increased
technological solutions for easing the workflow and reducing the reliance on clerical help
in order to process Medi-Cal applications in a timely fashion. In 2008/09 the MCSC
experienced dramatic loss of clerical staff due to county budget reductions and layoffs. It
has never recovered from the reduction of clerical staff and has relied on agency
temporaries to keep the workflow manageable. The continual use of agency temporaries
is not an ongoing option. In addition, MCSC is also changing its business practice for
customer care and case maintenance which will require additional tech help due to an
increase in the number of Medi-Cal eligibility staff assigned to the phones and the
on-going training that will be required for the day to day call center operations. Also
research is underway to determine a similar call center system for intake for application
processing efficiencies and an increase in customer service with a decrease in reliance on
clerical staffing. The Department has determined to meet these needs that it is necessary
to add one 40/40 Automated Call Distribution (ACD) Coordinator and will cancel one
vacant EW Supervisor I position 4897. A new position at this level is needed because of
the requirements for expertise in broad based technical, operational, programming and
analytical problem solving support for the Call Center systems and end-user support
processes.
The job duties for this position will consult with and advise program management and
administrative staff on call center systems. They will be responding to any technical
incoming repair requests and help with appropriate infrastructure and other
hardware/software additions or changes, day to day support of the system and training
CONSEQUENCE OF NEGATIVE ACTION:
If this action is not approved, the Department and MCSC will be unable to meet the
critical need to continue managing and processing the Medi-Cal customer care and case
maintenance workflow in a timely manner, which could cause costly federal and state
sanctions and penalties.
CHILDREN'S IMPACT STATEMENT:
CHILDREN'S IMPACT STATEMENT:
ATTACHMENTS
P-300 #20948