HomeMy WebLinkAboutMINUTES - 02082011 - C.41RECOMMENDATION(S):
APPROVE and AUTHORIZE the Purchasing Agent, on behalf of the Chief Information
Officer, to execute a purchase order with Avaya Communications Inc., in an amount not to
exceed $286,500, for hardware maintenance on the County's Automated Call Distribution
(ACD) and Interactive Voice Response (IVR) equipment.
FISCAL IMPACT:
The cost of $286,500 covers a four year agreement, paid by monthly invoices. Each fiscal
year, the yearly cost of the agreement is budgeted under Org# 4293 and charged back
directly to user departments via the Department of Information Technology's (DoIT) billing
process.
BACKGROUND:
The Avaya product was selected by the County via the RFP process and DoIT has been
utilizing the Avaya ACD and IVR systems since 2006. This maintenance agreement will
provide the necessary technical support and updates for the ACD/IVR hardware. Avaya is
APPROVE OTHER
RECOMMENDATION OF CNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITTEE
Action of Board On: 02/08/2011 APPROVED AS RECOMMENDED OTHER
Clerks Notes:
VOTE OF SUPERVISORS
AYE:John Gioia, District I
Supervisor
Gayle B. Uilkema, District II
Supervisor
Mary N. Piepho, District III
Supervisor
Karen Mitchoff, District IV
Supervisor
Federal D. Glover, District V
Supervisor
Contact: Ed Woo (925)
313-2688
I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board
of Supervisors on the date shown.
ATTESTED: February 8, 2011
David J. Twa, County Administrator and Clerk of the Board of Supervisors
By: June McHuen, Deputy
cc: Fern Carroll, Joanne Buenger, Timothy Ewell, John Buckhalt
C.41
To:Board of Supervisors
From:Ed Woo, Chief Information Officer
Date:February 8, 2011
Contra
Costa
County
Subject:Avaya ACD/IVR Equipment Maintenance Agreement
the Original Equipment Manufacture (OEM), the only source for maintenance and support.
CONSEQUENCE OF NEGATIVE ACTION:
In the event of equipment failure, the County would not be supported.
CHILDREN'S IMPACT STATEMENT:
No impact.