HomeMy WebLinkAboutMINUTES - 09122006 - C.50 i
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TO: BOARD OF SUPERVISORS
CONTRA
FROM: Lori Gentles
Assistant County Administrator- 'r COSTA
Director of Human Resources, +yl.
COUNTY
DATE: September 12, 2006
SUBJECT: Add Three (3) Clerk-Senior Level Positions in the Health Q
Services Department
SPECIFIC REQUEST(S)OR RECOMMENDATION(S)&BACKGROUND AND JUSTIFICATION
RECOMMENDATION:
Adopt Position Adjustment Resolution number 20092 adding three (3) Clerk-Senior Level
positions.
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FISCAL IMPACT:
The department states that the cost of this action is $224,695 per year and is completely
offset by FQHC revenues;
BACKGROUND:
This action will provide a sufficient level of staffing for the Health Services Appointment Unit.
The volume of calls to the appointment unit have been increasing, making it difficult for the
current level of staffing to answer calls in a timely manner which is important to providing
excellent customer service to patients and department staff. The, ideal caller hold time is
under five minutes; however it has become difficult to keep hold times under ten minutes.
In order to handle the volume of calls, lead and supervisory staff are assisting by answering
calls which has resulted in their falling behind in processing their work. The department feels
that the addition of the requested three positions will alleviate the current problem.
CONTINUED ON ATTACHMENT: _L,:nS'ES SIGNATURE:
1/RECOMMENDATION OF COUNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITTEE
A--'APPROVE OTHER
,
SIGNATURES :
ACTION OF BO R ONI�(oAPPROVED AS RECOMMENDED OTHER
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VOTE OF SUPERVISORS
I HEREBY CERTIFY THAT THIS IS A TRUE AND CORRECT.
UNANIMOUS(ABSENT COPY OF AN ACTION TAKEN AND ENTERED ON THE
AYES: NOES: MINUTES OF THE BOARD OF SUPERVISORS ON THE DATE
ABSENT: ABSTAIN-. ' SHOWN.
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Orig. Dept: Human Resources Department ATTESTED (2I L`' ,,=�
Cc: County Administrator JOHN C.4u.Z ;,CLERK OF THE BOARD OF
Health Services SUPERVISOF<b AND COUNTY ADMINISTRATOR
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BY ,DEPUTY
M382(10/88) ILI
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JUL 2 12006 POSITION ADJUSTMENT REQEUST
AF NO.
OFFICE OF 11 DATE
COUNTY ADMNGMATOR
DEPARTMENT/ COPERS C `
DEPARTMENT: Health Services/H & HC BUDGET UNIT NO. 054p,RG;NO�;,6 ` 6 AGENCY NO. A-18
Action Requested: Add three (3) PFT 'F t`J11(40/40) Clerk — Senior Le ` XC) positions to the Health Services
Appointment Unit.
Proposed Effective Date:
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Classification Questionnaire attached: Yes ❑ Noy✓ / Cost within Department's budget: Yes ✓ No ❑
Total One-Time Costs (non-salary) associated with request: $ 0
Estimated total cost adjustment (salary/benefits/one time):
Total annual cost $ 224,695.29 Net County Cost $ 0
Total this FY $_ 187,246.07 N.C.C.1this FY $ 0
SOURCE OF FUNDING TO OFFSET ADJUSTMENT 100% FQHC revenues
Department must initiate necessary adjustment and submit to CAO.
Use additional sheet for further explanations or comments. -
(for Department Head)
REVIEWED BY CAO AND RELEASED TO HUMAN RECOURCESPEPARTM,ENT
Deputy Coun-0 Administrator ' Date
HUMAN RESOURCES DEPARTMENT RECOMMENDATION DATE August 3, 2006
ADD three (3) Clerk-Senior Level (JWXC) positions at salary level 3RX 1033.
Amend Resolution 71/17 establishing positions and resolutions allocating classes to the Basic/Exempt salary schedule.
Effective: Ki Day following Board Action. �-
❑ (Date)
(for) Director of Human Resources
COUNTY ADMINISTRATOR RECOMMENDATION DATE:
gXApprove Recommendation of Director of Human Resources
❑ Disapprove Recommendation of Director of Human Resources. '
❑ Other:
(for) County Administrator
BOARD OF SUPERVISORS ACTION: John Cullen, Clerk of a Board of Supervisors and County
APPROVED ❑ DISAPPROVED❑ Adjustment Administrator
Date: -f; w� r �`�r �'; BY:
POSITION ADJUSTMENT ACTION TO BE COMPLETED BY HUMAN RESOURCES DEPARTMENT FOLLOWING BOARD
ACTION. Adjust class(es)/position(s) as follows:
If Request is to Add Project Positions/Classes, please complete other side