HomeMy WebLinkAboutMINUTES - 09112001 - HA.2 HOUSING AUTHORITY OF THE COUNTY OF CONTRA COSTA #A Zoe
TO: BOARD OF COMMISSIONERS
FROM: Robert McEwan, Executive Director
DATE: September 11, 2001
SUBJECT: Adopt Resolution No. 5015 certifying the Public Housing Assessment System Management
Operations of the Housing Authority.
SPECIFIC REQUEST(S) OR RECOMMENDATION(S) & BACKGROUND AND JUSTIFICATION
I. RECOMMENDED ACTION:
Adopt Resolution No. 5015 approving and certifying the Public Housing Assessment System'
Management Operations of the Housing Authority for fiscal year ending March 31, 2001.
II. FINANCIAL IMPACT:
Approval of this Resolution will not have any financial impact upon the Housing Authority.
III. REASONS FOR RECOMMENDATION/BACKGROUND
On January 11, 2000, HUD published an Amendment to the final rule of Section 502 of the National
Affordable Housing Act of 1990 that established a new system for the assessment of public housing
agencies. The new system, the Public Housing Assessment System (PHAS), is designed to enhance
public trust by creating a comprehensive tool that qualitatively and quantitatively measures a public
housing agency based on standards that are objective and uniform.
Under PHAS, HUD evaluates a PHA based on the following four indicators:
(1) Physical Condition
(2) Financial Condition
(3) Management Operations
(4) Resident Services Satisfaction
The adoption of this resolution by the Board will satisfy the HUD requirement for a Board resolution
certifying the electronic submission of indicator no. 3, Management Operations. All other indicators are in
the process or have been evaluated by HUD staff. Based upon the electronic submission of information
CONTINUED ON ATTACHMENT: X YES SIGNATURE
RECOMMENDATION OF EXECUTIVE DIRECTOR RECOMMENDATION OF BOARD COMMITTEE
APPROVE OTHER
SIGNATURE(S):
ACTION OF BOARD ON September 11, 2001 APPROVED AS RECOMMENDED XX OTHER
VOTE OF COMMISSIONERS
I HEREBY CERTIFY THAT THIS IS A
X UNANIMOUS (ABSENT -------- ) TRUE AND CORRECT COPY OF AN
AYES: NOES: ACTION TAKEN AND ENTERED ON THE
ABSENT: ABSTAIN: MINUTES OF THE BOARD OF
COMMISSIONERS ON THE DATE SHOWN.
ATTESTED September 11, 2001
JOHN SWEETEN,CLERK OF
THE BOARD OF COMMISSIONERS
AND COUNTY ADMINISTRATOR
BY. , DEPUTY
H:\judyhmtz\MSOFFICE\WINWORD\BOARD\PHAS RES.doc
/I 1
for indicator no. 3, Management Operations, this Housing Authority should receive a score of 24 of the
maximum 30 points. This score indicates a satisfactory PHAS rating.
IV. CONSEQUENCES OF NEGATIVE ACTION:
Should the Board of Commissioners elect not to adopt Resolution 5015 certifying the Housing Authority's
electronic submission of indicator no. 3, Management Operations, the Housing Authority would not be in
compliance with the requirements of PHAS under Section 502 of the National Affordable Housing Act of
1990, as amended.
THE BOARD OF COMMISSIONERS
HOUSING AUTHORITY OF THE COUNTY OF CONTRA COSTA
RESOLUTION NO. 5015
CERTIFICATION OF THE PUBLIC HOUSING ASSESSMENT
SYSTEM MANAGEMENT OPERATIONS
WHEREAS, Section 502 of the National Affordable Housing Act
of 1990, as amended, establishes specific indicators to assess the
management performance of public housing agencies in all areas
of management operations; and,
WHEREAS, the U.S. Department of Housing and Urban
Development (HUD) has implemented the Public Housing
Assessment System (PHAS) Operations certification; and,
WHEREAS, HUD requires the public housing agencies to
electronically submit this certification annually; and,
Whereas the Housing Authority of the County of Contra Costa has
submitted its annual PHAS certification electronically to HUD's
Real Estate Assessment Center;
NOW, THEREFORE BE IT RESOLVED that the Board of
Commissioners hereby adopt and certify the Housing Authority
PHAS Operations submission for fiscal year 2000-2001.
PASSED AND ADOPTED ON September 11, 2001 by the
following vote of the Commissioners.
AYES: Gioia, Uilkema, :'Gerber, DeSaulnier, Glover and Medina
NOES: None
ABSENT: None
ABSTAIN: None
I HEREBY CERTIFY THAT THIS IS A
TRUE AND CORRECT COPY OF AN
ACTION TAKEN AND ENTERED ON THE
MINUTES OF THE BOARD OF
COMMISSIONERS ON THE DATE SHOWN.
ATTESTED September 11, 2001
JOHN SWEETEN, CLERK OF
THE BOARD OF COMMISSIONERS
AND COUNTY ADMINISTRATOR
BY I
�uninu Nage 1 of I
%Assessment Public Housing Agencies
SAO=
PHA Code : CA011 FYE : 03/31 Fiscal Year : 2001
PHA Name : COUNTY OF CONTRA COSTA HSG AUTH
Submission Resubmission
Type
Validate and Submit Data
Your assessment has been submitted to REAC.
Inbox I Unit Turnaround Capital Fund I _Work Orders I Annual Inspection ( Security I Econ. Self-Suff
I.Adjustmen I Comment I Submit
Comments or Questions? Please go to Technical Assistance Center
littps://hudapps:.../mass_submit.cfm?status name=review&CFID=67726&CFTOKLN=9804944 8/7/01
Management Assessment for Public Housing Agencies
capitallFund
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Sub=Indicator 1: Vacant Unit.Turnaround Time
PHA Code: CA011 FYE : 03/31 Fiscal Year: 2001
PHA Name: COUNTY OF CONTRA COSTA HSG AUTH
Submission Type: Resubmission
ELEMENT DESCRIPTION AMOUNT
V12400 Total number of turnaround days.
--..............._....- - .......
--
V12500 Total-numberofvacancydays•exempted for Capital Fund.
2i 218 .
V12600 Total number of vacancy days-exempted1or other reasons. 6, 7 00
_.. ...:-...... .............._._... ---- - ......— ------- -- --- -....__._..._........_.._....._....................-..__...---.__......-........
V12700 Total number of vacant units turried around and lease in effect in 12 9
the P"s immediate past-fiscal year.
V12800 Average number of calendar days units were in down time. 37 .5.7
V12900 Average-number of calendar days units were in make ready time. 17.67
V13000 Average number-of-calendar days units were in lease up time. 2, 077 .00
V13100 Average-Unit Turnaround Days. 19.30
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Sub-Indicator 2: Capital Fund
PHA Code : CA011 FYE : 03/31 Fiscal Year: 2001
PHA Name : COUNTY OF CONTRA COSTA HSG AUTH
Submission Type : Resubmission
ELEMENT DESCRIPTION AMOUNT
_..........................._. ......-.-..- ... - ._.......... ._....._.._.__..._...._._.....- ..._... -.._...__............._... -._...._.......... ........._......._-.............. ---.. _..........
Do you have any open Capital Fund programs(e.g.CTAP,CGP,
CF10000 HOPE VI; LBPRA,VRP)(Y/N)?Open=any program that does not es
have a-pre audit end date or that received a-pre-auditend date y
during the fiscal year being°assessed.
_....._..._..................._.._...-..-_------._..._._-__.-- ---_ -...- ..._.__...._.._...__.....__... _.-....._............._._....._.. ..__....._._............_.........-. ...
Component 1: Unexpended Funds Over Three Federal Fiscal Years(FFYs)Old
_.............. _.........._. _.... - ....._.....:- -..._... -- -
........---....._...---.......................- _.... _... ........... ........ ...........
- ............
Total funds authorized over 3 FFYs old that do not have a
CF10050 pire=audit end date or that-received a pre-audit end date during the $ 5, 4 7 2, 4 2 4.0
fiscal year being assessed.
Total funds expended over 3 FFYs old that do not have a prem-audit
CF10100 end-date-or that received a-pre-audit end date during the fiscal $1 4,04 2, 8 95.0
year being assessed.
CF10200 Unexpended funds-to be recaptured(enter dollar amt). $ 0.0 0 }.
_....._..._._.... . -.._.._._.._...._.. - --- ..._..._..- -- .._.._.............- - - _.. ................
-
CF10300 ate►pended funds approved by HUD over 3 FFYs old(enter dollar $ 1, 429,529
--
- .01
._ .._........_........._.................. -............. -- --- - -.._-.._...- ----.....-._.... --.._._....._.......- __..._._..._ - -...-..,
CF10400 Unexpended funds with time extensions due to reasons outside of $ 0.00
PHA control(enter dollar amt).
CF10500 Adjusted total unexpended funds.
Component 2: Timeliness of Fund Obligation
CF11100 Total funds authorized-for grants over 2 FFYs old. $ 8, 12 7, 818.0
CF11200 Total funds:obligated over 2 FFYs old. $ 1 4, 934, 687.0
_...a �=._..._...._.. .-_....._... ._...- -....._._._.. --.._..__...-..__.... _.. - -- - ..._............._.. - ..._..._.._...-..._..
CF11300 Unobligated funds approved by HUD over 2 FFYs old(enter dollar $ 3, 193, 131.0
.._.........._...__..... _.._._... -- ...._..........
- ---._..._..._............. - .._.._.._..._............_..._........._.. _.._.._... - --
CF11400 Unobligated funds-with time extensions due to reasons outside of $ 0.00
PHA control(enter dollar amt).
_...._._......_._..___...----.---.---- ....._..__..__.___._.._..,._.._..._-.-.--..._.____._...-_..............._._....---._._...._..._.-_,.._..__._._..._.._..._......._.
CF11500 Adjusted total-unoblllgated�funds. $10.00
Component 3: Adequacy of Contract-Administration
_..__.._..._.__.... - _.._._._._..- -- ._._......._..- ----.......
_._... - - - - -- -........._....._..._....... -.-..._._..- __._. .__.._..... - ...
The date'of Iast�HUD/Anrny Corps of Engineers on-site inspection 0 4/07/19 9 9
CF11700 and/or audit related to contract administration(include All 33
audit). (mm/dd/yyyy)
CF11800 The number of findings related to contract administration. 0
1.(A2 8/6/01 12:02 PM
CF11900 The number of findings related to contract administration that
have been corrected by the PHA
CF12000 The number of findings related to contract administration that the 0
PHA-is in the process of correcting.
__.........._.._.._...._....... .._...._...... ............... .. .. ._.........__........_.._.......__........
Component 4: Quality of the Physical Work
...............
Date of last HUD/Army Corps of Engineers on-site inspection104/07/1999
CF12200 and/or audit-related to quality of the physical work.
(mm/dcV}ryryy)
CF12300 The number of findings related to the quality of the physical work. 10
The number-of findings related to the quality of the physical work
that have been corrected by the PHA
_......_._....__....._.... -....._.._...._.-...--_....__.........--_......_.......----._..._..._._.-.._..-... .............. ................._..................
.. _._..-..._ _._.
CF12500 The number of findings related to the quality of the physical work i.0
that the PHA Is-in the process of-correcting.
_.... .- .... .... ........ ........._ ................_.._... ... .... _... .. ................._....._......_.. . .
Component 5: Budget Controls
CF12700 ----- --- -....__...._.. -................ .....__......._._....._... _...- -- - -- - -....- --- -.._..._...._.._.$....1, 907, 926.0 -.
Total amount-of Capital Funds expended during the PHAfiscal
Year being assessed:
.......... ..........._.._.----- _._..-__ J—.._-. -.._.__......9............--.......- - - --- ..._._..-y- .- ... ....._-......._....._._.�._............ ....
The amount of Capital Funds expended on approved work items
CF12800 not subject to budget revisions duringthe PHA fiscal year being $ 1, 907 92
assessed.
_..._....._..._._._....._....._..._._.._._ ..... .._._._......... _.......... ................ - __.._........ ....... -......_._._.......
The amount of Capital Funds expended under budget revisions
CF12900 with prior HUD approval during the PHA fiscal year being $1 0.00
assessed.
_..--._.._.._...__.....___.... -- -._.._....._...-- .... --- -- ----..._.. -......__...._.._._._.._._.._.-......_........... ._...._....._................
_..._..__.
The-amount-of lCapital Funds expended under budget revisions
CF13000 not requiring prior HUD approval during the PHA fiscal year being $ 10.00
assessed.
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Sub-Indicator 3: Work Orders
PHA Code : CA011 FYE : 03/31 Fiscal Year: 2001
PHA Name: COUNTY OF-CONTRA COSTA HSG AUTH
Submission Type: Resubmission
ELEMENT DESCRIPTION AMOUNT
Component 1: Emergency Work Orders
W70000 Total number of-emergency work orders. 396
_...._._..........._....._..._..........- ....... - -------...--....- - ............... .. __.._.._............................................
.._......_.... -
W10100 Total number of emergency work orders completed/abated 3 9 6
within 24 hours.
-................._._..._..... -- -.... - -._..._._..... .._.... ---- ------- -.._._.._...---- ._._._.._.._...._...._.......... _..............
W10200 Percentagwof emergency=work orders completed/abated within 100.00
. /o
24 hours.
--..... ............._...._..........................................
__...._....._...i
Component 2: Non=Emergency Work Orders
W10500 Total number of non-emergency work orders. 2, 7 8 0
. ._.. ..._..__...'................___......_.._...___.__....._.. ...... ......._......._.._.___..___.._._.._...._....____._._..__..__....__...__.......___...__. .._____.._._._-........_..._..._._._.......-_.._..........__.__...___....__..-......_-J
W10600 Total number of calendar-days it took to complete non-emergency 4, 796
work orders.
W10700 Average-number of-days PHA has reduced the time it takes to
complete°non=emergency work orders over the past three years.
W10800 Average completion days.
F1,73
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Sub4ndicator 4: Annual Inspection of Dwelling Units and Systems
PHA Code : CA011 FYE : 03/31 Fiscal Year: 2001
PHA Name : COUNTY OF CONTRA COSTA HSG AUTH
Submission Type : Resubmission
ELEMENT DESCRIPTION AMOUNT
_.._._:_..-......._..:.: ...................._......._.._....__......._...._......_..__........_.................._.__.....--.._...............
_. .............._..... _..:.__......g
Component 1: Annual Inspection of Dwelling Units
A10000 The total number df`ACC units. F1,254
A10100 The sum•of-units exempted where the PHA made two documented 0
attempts-to inspect and is enforcing the lease.
A10200 Vacant:units exempted-for Capital Fund. 0
A10300 Vacant units exempted for other reasons. 0
_......._......_...... -._...._.. -- - - -- - - -..__........_.._._.._......._....._..... -- -- ._.._.._.._..- --.._.......... ............._....................._...... .................
..............._.......,
A10400 Total number of units inspected using the Uniform Physical
1,254
Condition Standards(OPCS).
A10550 Total number of units inspected that did not require repairs. 198
_..._._............_... ..... - -._.._...- _._.._._......- -----....._...-- - — - ...._.. - --- -- -..._.. ......_.... _.............._................
- --The number of units where-necessary repairs were completed to
A10600 comply with UPCS either during the inspections issued work 1, 056
orders for the repairs,orreferred the deficiency to the current
year's-or next year's Capital Fund program.
A10700 Adjusted units available. 1, 254
A10800 Percent of units inspected by PHAF705.00 /o .
_........ . ..........._.__........................_ _....._._................ _._...
Component 2= Annual Inspection of Systems Including Common Areas and Non-Dwelling Space
- --...._._._._.......__...�.- .._.._-..._..............._...-.................._...._._-__...---.._...... _......_.-......._.-....... - ....................
..- .... - ..... --- ._..._.,
A11100 Total number of contiguous sites(adjoining with no natural 16
boundaries).
.... .........._......- -----....._..- - --.._.........._.-._..... -..........- _...._._._... ..... ._.....__......--.....-.._..._..-_. .. .. ........_...._...._......_._......_.._._.._
A11200 Total number of-contiguous sites(adjoining with no natural 0
boundaries)exempted from the inspection of systems.
- __.._............. -.....-- ...-................
--- -.._.. -..._.._...._..........-...._.........The total number of contiguous sites(adjoining with no natural
A11300 boundaries)where all systems were inspected in accordance with 16
the OPCS.
A11400 Total number of buildings. 4-74
_........_... - ........_........ - .... ....... .. --...._.......................
-._..__... ----- - ._... ---....._...._...._.. - -....-- -..._...._...- -...
All 1500 Total number of buildingst exempted from the inspection of r-----I
systems. I
........ ........._.............._....._. - - ..___........_.. .__.__..-.._.__.. - _.._. - ...__..._. . .._ ....._._ ._ .. ...._ .........._.. ..-
A11600 Total number of buildings where all systems were inspected in 9 4
accordance with the OPCS.
_..-._...... --........._._..-............- - _._. ...... .. - _.._._.. _.._...._.-._..._.._.
The number of buildings and sites where necessary repairs were
All 1700 completed to comply with UPCS either during the inspection, 474
issued work orders.for the repairs,or referred the deficiency to
4Ha 0-yermn4 i,eer'e nr nghv+•,aerAe Penifel Cvenrl r%rnnrftrn
1 oft 8/6/01 12:06 PM
Y.v VY.•v..a ova. o v. •.vwa Yva. o vor.w.• u..0 r.vya....
................._.._._......_..............__.__.__.._,.._._........_..._.._......_...._._........._.............._........_..._.._....._...._.........___..___.._.........__......................._.........._..._... ......
A1 ............_.__.._.... ...... _.
1800 Percentage of contiguous sites(adjoining with no natural 100.00
boundaries) inspected.
A11900 Percentage of buildings inspected. 1 100.00 %
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Sub-Indicator 5: Security
PHA Code: CA011 FYE : 03/31 Fiscal Year: 2001
PHA Name : COUNTY OF CONTRA COSTA HSG AUTH
Submission Type: Resubmission
ELEMENT DESCRIPTION - AMOUNT
_.. ........
.......... _.........__........__.... ......__...__:._.._.._........._......:..._-..._:._..._..... ....................
__...:._..:.:..:.:..._...j
Component 1, Tracking and Reporting Crime:Related Problems
S70000 The date that the Board adopted current policies to track crime 103/18/1997
and crime-related-problems. (m,,,laa/yyyy)
S10100 The date that the PHA implemented the current procedures to 03/18/19
9 7
track crime-and-crime=related problems. (mm/dd/�yyy)
510200 The date1hat the PHA•impiemented a current cooperative system 03/18/1997
for tracking and reporting°crime to local police authorities. (mm/dd/yyyy)
510300 The number of crimes that the PHA can document it reported to 11
local police authorities.
_........................ - -......__...... ....._............._....._.. -....._....--- .._..__.....-- -._......-- - -.....__._......
- _.. ----.....,
S10400 Percentage of developments where PHA can document it tracks 100.00 /o
crime and crime--related problems.
_................-...._....._...._.._.._... - -..............__...- -._.......... - .... -..__...._..._--......- -._._....... - _._.._...._.._..._..........._ - -- .
Component 2: Screening of Applicants
S10500 The date the•Board adopted current screening policies that reflectr01/07/1997
the One=Strike-criteria. (m„n/aa/yyyy)
S10600 The date`the PHA`implemented current screening procedures that F0170-7/19 97
reflect the One=Strike criteria. (mm/dd/yyyy)
_... -.._....._......._._._............. .. ...__... ...._. _._._.._._ _...._.. __........_......._......- .. ......_..._....._...................... ..... ...................-..- - -.....
PHA can document that current screening procedures result in
S10700 successfully denying admission to applicants who meet the yes
One-Strike criteria-(enter Yes or No).
......_._...._...I...._............- - .._...._.__... --.._._......- ._....__.._._............__....... -- - - - --- --- ---....__......._......_-._....._._...................
__...._...._..- -
S10800 The total number of applicants denied who met the One-Strike 21
criteria.
-..................-- --- _..._.:........-- .........._.... - -- - --- --...- ---........ _._..__..__....._................ -....._..........
Component 3: Lease Enforcement "
- ._.._.._._......._._.......--...-_...- -................................ -- - -- -......._....._.._.._._.......- -._..._._......._........._..._..._.................
---
S10900 The date the Board-adopted current eviction procedures thatF01/07/1997
reflect the One-Strike criteria. cmm/dd/yyyyl
S11000 The date the PHA implemented current eviction procedures that O i/0 7/19 9 7
reflect the One-Strike criteria. (mm/dd/yyyy)
- _............................ ... .................. .................................
PHA can document that eviction procedures result in
S11100 appropriately evicting residents who meet the One-Strike criteria yes
(enter Yes or No).
- ............. .......---............ -- .........._..........._.........._.__.... -._._... -- .._._..... ._._............. -....__....---...._.._.......... .._...... _......__.._.__._.....
S11200 The total number of-evictions as a result of the One-Strike criteria. 18
loft 8/6/01 12:08 PM
Component 4: Drug Prevention and/or Crime Reduction Program Goals
...........I............._.._ _..__.........._.........._...... - _....... ......... . ...
511350 The number of HUD-funded drug,prevention and/or crime 1
reduction°programs:
_...-.................................................
_.... _...... ._..__...._..._..... - -- -.... ..._.... ._. .... ...... ._....._....._._.._.._..._.__..._...... .. .
S11450 The number of non HUD-funded drug prevention and/or crime 0
reduction-programs-that the PHA requests to be assessed.
- - ....-- - -_. - .......- __....._._........ __...._..................__. ...._._._..._...... .. ._.._....._..... ._.....,
S11550 The number of documented program goals that are related to 3
drug=prevention and/or crime reduction.
-...._._.._._._.._.........._..._._.._.............__.... __. ._...... ......._........---...........__-._._..-_.._.__.................... ......._.... ............ .........._._ .... . _. . ... ...__.._.....
S11600 The number of goals the PHA can document it met under the 3
implementation plans(s)for any and all of these programs.
S11700 Percentage-of goals that the PHA can document it met under the 10 0.0 0
implementationplans(s)for any and all of these programs.
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Sub-Indicator 6: Economic Self-Sufficiency
PHA Code : CA011 FYE : 03/31 Fiscal Year: 2001
PHA Name : . COUNTY OF CONTRA COSTA HSG AUTH
Submission Type : Resubmission
ELEMENT DESCRIPTION AMOUNT
- --........................... ..... ..._....._-......_.......__.... .-........__.._........ -...._... _._......--...._.....
E10000 The number of HUD-funded-economic self=sufficiency programs. r0 —�
E70100- - --...-------- --.....- -- -- --...__..... _... ..__..._.__.._..._...._----_ o . ..-._......_..............._..--
The number of non=HUD=funded economic sell-sufficiency
programs-that therPHA requests to be assessed.
-.....__..........--—-- -._.......- ----------.._......- - ....... _..._.............. __......_.. .._...__._.._.._.._... _._.
E10200 The number of documented program goals that are related to 0
economic self-sufficiency.
E10300 The number of goals the PHA can document It met under the o
implementation plans)for any and all of these programs.
-
......-..........
_........._..-..-._....__._..._.._.__....._..._.._.._.__.._..._._....... ...._..._..-- -..._.._.. --- -- - - --..._......_.._......_._... . _.._........._............._.. _.. .....
E10400 Percentage of goals that the PHA can document it met under the /o
implementation plan(s)for any and all of these programs. FO
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PHA Comments
PHA Code : CA011 FYE : 03/31 Fiscal Year: 2001
PHA Name : COUNTY OF CONTRA COSTA HSG AUTH
Submission Type : Resubmission
Please enter any comments-that you feel are pertinent to this submission.Your comments are for advisory purposes only and may
not affect the outcome of your MASS score.
Physical Condition: Properties are over ten years old.
Neighborhood Environment: Properties are located where the
immediate surrounding neighborhood has at least 51% of
families below the poverty rate as documented by the latest
census data.
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Comment
PHA Code : CA011 FYE : 03/31 Fiscal Year: 2001
PHA Name : COUNTY OF CONTRA COSTA HSG AUTH
Submission Type : Resubmission
Validate and Submit Data
The assessment has been successfully validated. The Executive Director may now submit the
assessment.
Executive Director's Certification Statement
By submitting electronically, I attest that,as of the submission date,the above indicators, under the
Public Housing Assessment System,are true and accurate for the fiscal year indicated. I further attest
that; to my present knowledge;there is no evidence to indicate seriously deficient performance that
casts doubt on the PHNs capacity to present and protect its public housing developments and operate
them in-accordance with Federal law and,regulations.Appropriate sanctions for intentional false
certification will be imposed, including suspension or debasement of the signatories.
I further attest that Board Resolution number 1 5015 77771 approving this certification was
passed on r 09/11/2001 m-/dd/yyyy)
Inbo� Unit Turnaround I Capital Fund I Work Orders Annual Inspection ( Security Econ. Self-Suff
Adjustment I Comment I Submit
Comments or Questions? Please go to Technical Assistance Center
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