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MINUTES - 08152000 - SD4
TO: BOARD OF SUPERVISORS FROM: Anne Cain,County Librarian DATE: August 3,2000 SUBJECT: Accept Report on the Joint-Use Library in the Dougherty Valley SPECIFIC REi5UENT(S)OR RECOMMENDATION(S)& BACKGROUND AND JUSTIFICATION RECOMMENDATION: Accept the draft report Needs Assessment and Operational Planning for the San Ramon Joint-Use Library in Dougherty Valley,prepared for the Contra Costa County Library,the City of San Ramon and the Contra Costa Community College District by Anderson Brule Architects. FINANCIAL IMPACT: There is no financial impact to accepting the report. BACKGROUND: As part of the Dougherty Valley Settlement Agreement, the Developers of Dougherty Valley have committed to providing 11,600 square feet of public library space as part of an agreement covering community and educational facilities. The Community College District has negotiated with the developer to locate a satellite campus of Diablo Valley College, called the San Ramon Valley Center, within the Village Center. Rather than build separate libraries to serve the public and to serve the community college faculty and students, representatives from the Community College District, the Contra Costa County Library and the City of San Ramon, have been meeting to explore the concept of a joint-use library and its potential application in this partnership. This report completes the first phase of the planning process for a library for the Dougherty Valley. The purpose of this phase was to: • Conduct a needs assessment for library service in the Dougherty Valley and for library service for the students and faculty for the proposed San Ramon Valley Center. • Bring together the various stakeholders to explore the concept of a joint-use library and identify the opportunities and challenges that such a library presents. • Conduct preliminary discussions about library services, space considerations, operations and possible organizational models. • Define next steps and strategies for the next planning phase. A Core Team of representatives of the City of San Ramon, County Library and Community College worked collaboratively to provide leadership and direction to this process. Our primary objective was to surface any real or perceived obstacles to a joint-use library, provide methodology for overcoming those obstacles and establish goals for future planning, design and operations. CONTINUED ON ATTACHMENT: X YES SIGNATURE: _VRECOMMENDATIONOF COUNTY ADMINISTRATOR_RECOMMENDATIONOF BOARD COMMITTEE ,AOPROVE —OTHER SIGNATURE(S):Q,., r ACTION OF BOA N /' _ lG AISi�ROVEDAS RECOMMENDED VOTE OF SUPE SORS: 1 HEREBY CERTIFY THAT THIS IS A TRUE AND CORRECT COPY OF AN UNANIMOUS(ABSENT ) ACTION TAKEN AND ENTERED ON THE MINUTES OF THE BOARD OF AYES: NOES: SUPERVISORS ON THE DATE SHOWN. ABSENT: ABSTAIN: Contact: Susan Caldwell,AdministrativeServicesOfficer(827-8203) ATTESTED PHIL BATCHELOR,CLERK O THE BOARD OF cc: County Library SUPERVISORS&ND COUNTY ADMINISTRATOR County Administrator County Auditor By ,Deputy t o:\bosltemplatelregular\dvalley.doe August 3,2000 Accept Report on the Joint-Use Library in the Daugherty Valley August 3, 2000 Page 2 This team met with members of the San Ramon Valley community through a two-part process. The purpose was to understand the community's needs, desires and issues associated with the concept of a joint-use library. Library users, staff, administration and stakeholders from both the public and academic communities participated in this planning process. Part One, Needs Assessment, provided an assessment of needs within the community through a data gathering effort focused on community groups and demographics, as well as a public input process structured through three focus groups and a community forum. Part Two, Organizational and Operational Planning, included operational planning workshops, which explored the opportunities and issues associated with implementing a joint-use library concept from a staff perspective. Those forums are documented within this report and its appendix. It is important to note that no issue emerged from within the multiple forums that participants felt was beyond resolution within a collaborative shared vision that embraces individual missions and goals. Among the recommendations included in the report are the following: 1. A joint-use public and community college library should be planned and built in the Village Center for the Dougherty Valley. 2. Contra Costa County,the Community College District and the City of San Ramon should participate in a joint- use facility that will greatly benefit both the college and community users through enhanced library services that can be provided by collaboration. 3. The concept should be implemented as a community library that has a strong educational and neighborhood role. The joint-use library is a new model for library and community service delivery that is well-equipped through breadth and depth of expertise, collections, technology and spatial qualities to meet the future needs of the community as they evolve and emerge. 4. The parties to the settlement should consider incorporating the terms outlined for new community library space and the space needs of the community college, leveraging opportunities to create a larger and more successful facility for all users through a collaborative effort. The Core Team recommends the following next steps: 1. The Dougherty Valley Oversight Committee should approve,within authority regarding implementation of the Settlement Agreement,the further planning efforts associated with the joint-use library. 2. The partner organizations should develop a Memorandum of Understanding that formalizes roles, responsibilities,expectations,commitments and investment in the project. 3. A more detailed operational planning effort should precede the programming and design phases of the project,to ensure that functionality and aesthetic are balanced within the architectural and construction process. 4. An Ownership and Operating Agreement, which integrates the preliminary planning process and is finalized based upon further operational and organizational decision-making should be drafted. 5. Operational funding strategies must be developed to address facilities,staffing and collections. 6. Construction phasing strategies must be developed to address the campus and community population growth. Each of these agreements will be brought to the Board of Supervisors for consideration. o:\bosltemplatelregular\dvalley.doc August 3,2000 f i i f { { € Needs Assessment and Operational Planning for the San Ramon Joint-Use Library in Dougherty Valley 1 f Appendix I Prepared for I The City of San Raman Contra Costa County Library Contra Costa Community College District i i by j Anderson Brul6 Architects,Inc. i E Final Draft August 8, 2000 San Ramon Joint-Use Library City of San Ramon/Contra Costo County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library AppenCIix Appendix 13 Introduction • Overview • Planning Process 1 ° Partner Organizations City of San Ramon Contra Costa County Library and the San Ramon Library Contra Costa Community College District,Diablo Valley College and the San Ramon galley Center a Community Analysis Demographics ® Service Population l a Services and Collections j Service Delivery Philosophies j 13 Opportunities and Goals i o Space Considerations/Development Space Standards and Requirements ® Functional Analysis d duality of Space External Influences j o Space Needs Operations/Organization o Operational Models,Issues and Parameters G Organizational Models,Issues and Parameters Opportunities/Goals Exhibits G Focus Group Memoranda c Community Forum Memorandum 6 Operational Planning Workshop Memoranda Resources Final Draft/August 8,2000 Anderson Brul6 Architects, Inc. Page 2 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use library Introduction Appendix Overview Project Context Two developers own approximately 5,000 acres of land in southern Contra Costa County adjacent to the City of San Ramon. They have obtained the necessary agreements to develop the property with approximately 11,000 homes as well as schools, parks and commercial development. Negotiations with the City of San Ramon,Contra Costa County,the Town of Danville and the Community College District commit the developer to provide certain facilities that will support the community. Those facilities and services include a community center, senior center, schools, and a branch library of 11,600 square feet. The Community College District(CCD) operates the San Ramon Valley Center(formerly known as the Center for Higher Education), a satellite campus in leased space in San Ramon. The District desires to develop a permanent campus in the Dougherty Valley community that would replace the existing satellite campus, and serve approximately 8,000 students. The developer of Dougherty Valley and the CCD found a commonality of interest; the CCD would help construct, fund and operate certain services for both students and the community as public/private ventures. The developer,in exchange,would famish the CCD with a site and assist with the construction of the San Ramon Valley Center. As it is built out, the Dougherty Valley will be incorporated into the City of San Ramon. Through a series of discussions, all parties have determined that a joint-use Community College/Public Library should be developed to meet the library needs of both the Community College population and the Public Library users. Planning Process This document represents Phase 1 of the planning process for the Joint-Use Library, and includes a needs assessment and operational planning concepts. Phase 2 will build upon this effort and involve _ the preparation of a detailed library building program, which will serve as the architect's instruction in designing the new library. A program delineates the qualitative (how it feels, what it looks like) and quantitative(what spaces are included,how big is each space, what technical requirements does each space have)aspects of the new facility. A Core Team, comprised of representatives from the City, County Library and Community College District, leads the planning process. These individuals initially met to explore the joint-use library concept, and over time have established a deep commitment to a collaborative effort in maximizing resources and capitalizing on synergies to ensure the success of the project. Core Team Members Tom Beckett,District Director of Facilities and Planning, Contra Costa Community College District Anne Cain,County Librarian, Contra Costa County Library Mary Dolven,Director of Library Services,Diablo Valley College Jeff Eorio,Director of Parks and Community Services, City of San Ramon Loritta Ford,Collection DevelopmentlAccess Services Librarian,Diablo Valley College Joyce Gunn,Branch Manager,San Ramon Library, Contra Costa County Library Dr.Randal G.McNally,Director, San Ramon Valley Center, Diablo Valley College Karen McNamara,Community Services Manager, City of San Ramon Melinda Sisson,Deputy County Librarian, Contra Costa County Library Pamela Anderson-Brul6,Principal,Anderson Brule Architects,Inc. Sam McBane,Project Manager,Anderson Brule Architects,Inc. Phase 1 Process— This process was planned and executed in two major stages, described below. The Core Team met Approach and periodically to review progress, validate proposed methodology and provide course correction where Final draft/August 8,2000 Anderson Brul6 Architects, Inc. _ — Page 3 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District c Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Introduction Appendix Methodology necessary. The process was designed to be inclusive,involving library users,staff and the community at large. The concept was initially developed at the higher organizational levels within the partner organizations, and this process served to provide broader participation in the planning process throughout each of the organizations and their stakeholders. Relationships were formed or reinforced, and individuals began to form a collective vision for realization of this innovative and collaborative model for synergistic delivery of library and community services. The first part of Phase 1,Deeds Assessment, involved a data gathering effort focused on community analysis and demographics, as well as a public input process structured through three focus groups I and a community forum. The three focus groups were held on December 7, 1999. The first focus group was held at the San Ramon Valley Center, the second at the San Ramon Community Center, and the third at the San Ramon Library. Each focus group was designed with 18 invited participants (each organization invited 6 people), allowing for balanced representation of the perspectives of the three partner organization's users, staff and stakeholders. The Community Forum was held on December 9, 1999 at the San Ramon Community Center. Detailed memoranda for these meetings are included in the Exhibits section of this Appendix. The second part of Phase 1,Organizational and Operational Planning, explored the opportunities and challenges associated with implementing the joint-use library concept from staff perspectives of the three partner organizations. Five separate organizational workshops were held the week of January 24, 2000, at the San Ramon Community Center. Each workshop was designed to allow balanced representation from each organization and topic area to ensure that issues were fully developed. The focus topics were as follows: User Services ® Circulation Services 13 Facilities Management and Security m Collections Management/Technical Services • Organizational Design Detailed memoranda for these meetings are included in the Exhibits section of this Appendix. I The Core Team finalized data gathering and analysis, and developed the recommendations contained in the final report. I final Draft/August 8,2000 Anderson Brui6 Architects, Inc. Page 4 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District a Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library a Introduction Appendix Process Diagram --- San Ramon Joint library Project, Phase 1 j Library Services Needs Assessment and Operational Planning Process Methodology Team Meetings.. Public Process Consultant and Staff Process Core Tea Pre-Project Planning Fo mulotwn Meeting Hi IF I I, ii!i!iiiiii'!iii Library Services Needs Assessment Focus Groups Oemographka Needs Auassment Oeerview J Community Forum ZCorm:wItyAnalysis Organizational and Operational Planning op-i I Category 9 Workshop Operational Category Workshop .... Operational Crrtagory Owizatlonal and Operational Workshop — Fromework Operational Category ... Workshop Draft Recommendations Report Oran Report Revkw f - Final j Recommendations Report j i Presentation to OVOC I Public Presentation December 07,1999 Final Draft!August 8,2000 �~� Anderson Bru16 Architects, Inc. Page 5 of 89 Son Ramon Joint-Use Library City of Son Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Introduction Appendix [this page intentionally left blank] Final Draft/August 8,2000 Anderson BruI6 Architects, Inc. Page 6 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Partner Organizations Appendix Introduction to the Partner Organizations Introduction This collaboration involves the participation of three distinct entities, each with parent organizations and complex relationships with other organizations. Understanding and addressing these existing relationships and the constraints they create for each of the partner organizations is important to the successful implementation of the joint-use library concept. It will be equally important to continually seek opportunities to align, restructure and create relationships where there are opportunities to maximize resources and fully realize the concept's inherent potential for all involved. City of San Ramon The City of San Ramon provides efficient delivery of quality public services to those who live and work in San Ramon. The City is committed to providing superior library service to the users of the San Ramon Library through excellent customer service, provision of needed materials and services, and adequate open hours which meet the educational and recreational needs of the library users. The Parks and Community Services Department coordinates the City's contract with Contra Costa County Library for services, provides administrative support to assure superior library services, coordinates maintenance of the library, and schedules meeting room use at the library. The City of San Ramon owns and built the library in 1989 and presently contracts with Contra Costa County Library to operate the services and programs at the San Ramon Library. The City provides financial and in-kind support to the library facility and services through contracts with the County to extend hours of operation and purchase materials, furnishings and equipment. Funding support from the City is close to 50%of the library's operating budget.The City also funds a 20-hour volunteer coordinator to implement a comprehensive library volunteer program and coordinate it with the City Lights volunteer program. The City has established the goal of striving for superior library services in the San Ramon community. The City has been involved in a continuous improvement model in expanding, enhancing and improving library services and public access. Successful partnerships in this area include the volunteer program, the book buddy program, the student center, extended hours of operation,provision of tax forms, and more accessible book-drop hours.Through diverse conmumity input and a comprehensive participation process, the City continually solicits input and feedback to improve library services. The San Ramon Library Advisory Committee gives direction, feedback and input to City and library staff, the Parks and Community Services Commission and the City Council on services,programs and funding levels. i Integrating library services into the City's wide range of community and public services to provide transparent and seamless service to the public has been a high priority. The City has conducted several operational and financial studies on the most efficient and effective ways to provide library services in San Ramon and to date, the City Council has been supportive of the current operating relationship with Contra Costa County Library. Final Draft/August 8,2000 _ Anderson Brum Architects,Inc. ��Page 7 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District a Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Partner Organizations Appendix City of San Ramon Parks and Community Services Department Jeff Eono Director of Parks and Z Community Services Marketing and Community Services office Coordinator Public Relations Manager Specialist Volunteer '4 (3)Offloo Assistant ll Coordinator IT (2)Of Technician F + Recreation Recreation Recreation Recreation Recreation Recreation Supervisor Supervisor Supervisor Supervisor &i Supervisor Supervisor X Adult Sports I Yout 5airlor Services I Fee Classes Cmirn Historic Properties/0 Special Events pe Aquatics Cultural Are 5rorte 1 Fields Therapeutics R �Tw 1114 k�T rroermrre Recreation Facilities recreation -a o T Recreation Coordinator Coordinator Coordinator Teens / Nature Aquatics Evanta/5ummar Camp CM.p Rearestl n Reareatlon Recreation Recreation TechmlGlan F mollitles Technician Technician Tachrilolan 5 F 'Jilt Programs Facilities ?T Fmrlllt;leo Maintenance Assistant T Revised'x/88 City of San Ramon - 5an Ramon Citizens City Clerk Chv-Cou"i City Manager Ecoramla P Parks and Public Services Transportation Engineering Oulkilme Serywas AdmIniot4stlys pi awylass Community Dailertment servicer Services Deparn"ant Servill Department Services Department Department s Department Final Draft August 8,2000 Anderson BruI6 Architects, Inc. Page 8 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the Son Ramon Joint-Use Library Partner Organizations Appendix City of San Ramon Library Services Parks and Community Services Mission Master Plan 1996— Provide superior library service to the users of the San Ramon Library through excellent customer 2006 service, provision of needed materials and services, and adequate open hours which meet the (extract) educational and recreational needs of the library users. E 1 Program Area Goals e Provide clear, accurate and complete answers to requests for information by telephone and in- person. _ C Maintain a comprehensive up-to-date collection of materials to meet the personal and business needs of the community. a Offer programs that encourage family participation in the library and in library programs. Offer a comprehensive volunteer program to augment the services available to the public and to assure a high level of customer service. Offer a variety of children's programs that encourage reading, imagination and child development. n Offer adult literacy programs to assure our adult population can read and function in an ever- complex society. C Provide opportunities for cultural arts programs and gallery exhibits that promote cultural awareness to a broad spectrum of the community. Contra Costa County Library Contra Costa County provides library services throughout the entire County with the exception of Richmond, which has its own municipal library. The Contra Costa County Library, which was organized in 1911, currently provides services through a Central Library in Pleasant Hill, 19 community libraries in cities and unincorporated communities and 3 outlets in unincorporated areas. The Contra Costa County Board of Supervisors serves as the governing board for the library. While for purposes of property tax allocation the County Library is considered a special district, for operational purposes it operates as a County department and is subject to the policies of the Board of Supervisors. In 1991,the Board of Supervisors established an advisory Contra Costa County Library Commission with 29 members. The Commission serves in an advisory capacity to the Board of Supervisors and the County Librarian. Day-to-day administrative operations of the County Library are the responsibility of the County Librarian,who reports through the County Administrator to the Board of Supervisors. Following a consultant study in 1996 which found that the County Library was well-managed and _ efficiently operated, but recommended some changes in the areas of governance and funding, the cities and the County developed a Reorganization Operating Plan in rune 1997. As part of the plan, regional library boards were created, one for each of the five regional service areas. Each regional _ board consists of one member of the City Council from each City in the region, a member of the Board of Supervisors and one member representing the unincorporated area,who is appointed by the Board of Supervisors. The charge to each regional board is to determine service needs and hours of _ operation within its region for those services and hours that are funded by new revenues and growth of existing revenues,over and above those revenues needed to fund base level services. Through the Board of Supervisors, Library Commission, Regional Library Boards, City library Final Draft/August S,2000 � Anderson Brul6 Architects, Inc. Page 9 of 89 San Ramon Joint-Use Library y o City Son Ramon J Contra Costa County Library I Contra Costa Community College District _ _.._._._._.,.. ........ Needs Assessment and Operational Planning Report for the Son Ramon Joint-Else Library m Partner Organizations Appendix commissions and task forces, the Contra Costa County Library Works in partnership With local communities to provide quality library services that are tailored to the needs of individual communities. i Camra Costa County Board of Supervisors ECounty ministrator Library Regional Rouds County Libruian Contra Costa County Library Commission K-2.softy Assistant County Librarian D!n Canty Librxian:SWPW SffviC5 jDcputy Cmmty L'tamian,Public Savias I I Dq*Canty Libraias Public Sovicas Admimstratir Services O�cer La'bray Ctilatim do hrformeum Syatara kiw 1kaatfi.,_Lbtrin Uetmtion Facility FS,ria REA Ltmam Valmdeer� L' W Temw Services MWW &*A Lt� Lill"Saviour Bmdi L'brrian Coffh to Ilveaa A ve AuimWnSaviota Office Mafnga Proparo Ars MEW Fara7aer Poisoned gut Ro¢n Yabmlas litany Paymfi Frogmen Are AWMMM Savior cmowple ame Hill Amada Purpura tabor Rdeams TechadServiae EkmwaRaawr Ckpon say Pow caascdon oevdw t Wabsk Coewrd s MWW Acquaws Devchp-a Mumma 0*ky Ad-aafive GWhi a Shp�pma Chep Laaaiada RqM Piasbq NO Pacamii8 11hytae Soot6 Raise M-P Dmvilk Dench Sm Rana Wert RqW WskaCrat Crod;en YpIcio Vdky s Cargo EI sobrant Hcoaks FtoannAree Kamn10u0 Yed mel Youq Adut Sarins Pkok Linney Rodeo Voknmas sm P" W'*= Coats Cala Reds Todma for Tames a Trmitloo Pnp'am Ars Public Rd�oms AdatSrAm TM* Damfim Felty Unrim sdmamim Mission of a Public 1 Public libraries meet the educational, cultural, and information needs of the community. Public Library libraries exist for every individual in the community to use and serve all people. Public libraries: 0 Meet people's diverse interests and needs for information,knowledge,and recreation Provide educational and learning opportunities Promote reading and learning in our schools and cormnunity, supplement the formal education system,and instill a love of reading in children Final Draft/August 8,2000 Anderson BruI6 Architects, Inc. Page 10 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Partner Organizations Appendix ( � Help people better themselves, find jobs, become entrepreneurs, learn skills, make financial decisions,and lead healthy lives 0 Promote an educated and informed public,critical to the continued strength of democracy • Reflect the cultural life of the community n Provide each community with collections that awaken its citizenry to the larger world beyond the community - giving free access to ideas and information beyond personal experience, to respected knowledge of the past and visionary ideas for the future 13 Are often referred to as the "people's university" - sponsoring literacy and citizenship programs and providing homework assistance to students of all ages. Librarians are information navigators, finding the right resources to answer users' questions,whether those resources are in print,online,or in an electronic format. America's public libraries are climbing an upward path into the twenty-first century. Like all local government services, they are facing dramatic change and, like other services, they are adapting rapidly to meet it. Challenges to libraries include the transition from print to electronic media, the new interest in libraries as "destinations,"the demand of patrons for new and expanded services, and the complexity of modern information service technology. (Reported in a study by the International City Managers Association) A recent(July, 1999) article in U.S. News and World Report reported that public library visits now far exceed annual attendance at sporting events, concerts and museums combined. The article goes on to report that the electronic revolution that was supposed to make libraries obsolete has made them indispensable. The resurgence in public libraries that is occurring nationwide is also felt in Contra Costa County where many communities are in various stages of planning new library facilities. Contra Costa'County`CaraeMAWO C og�sp st ct I?�tab�� 6'alley Cae.a;nd.ti<�',San�aneon Valley+Center Contra Costa County The Contra Costa Community College District operates three colleges:Diablo Valley College,Contra Community College i Costa College and Los Medanos College. The San Ramon Valley Center is a satellite campus of District Diablo Valley College,currently located in leased facilities in San Ramon. The Community College District will develop a permanent campus in the Dougherty Valley community that will serve approximately 8,000 students and replace the existing satellite campus. The publicly supported Community College District offers students low-cost access to quality higher education and provides students with many program options,including the A.A. degree,transfer credit to four-year colleges, vocational training and personal improvement opportunities. All of these programs may be offered at the Dougherty Valley campus. Diablo Valley College In response to trends and issues, Diablo Valley College has developed a strategic plan around five critical points: c Continued excellence in teaching and learning 93 Enhanced support services for students 13 Establishment of additional public and private partnerships in the community • Strengthened planning and evaluation • Maintenance of a solid college infrastructure Diablo Valley College ]Mission Library The Diablo Valley College Library and its San Ramon Valley Center satellite campus provide a student-centered learning environment with quality library and information services and resources. The Library supports academic excellence by providing intellectual,physical and electronic access to information, ideas and services for a diverse community. The Library encourages and facilitates Final Draft I August 8,2000 Anderson Bruits Architects, Inc. Page 11 of 89 San Ramon Joint-Use Library City of Son Ramon/Contra Costo County Library/contra Costo Community College District Needs Assessment and operational Planning Report for the Son Ramon Joint-Use Library Partner organizations Appendix I information competency,critical thinking,intellectual independence and lifelong learning. Vision G Serve as a student-centered library in which quality services and student success are primary goals recognized and shared by all staff. n Support academic excellence by the acquisition, organization, maintenance and presentation of resources in multiple formats necessary for current and anticipated instructional programs. Develop information literate students who can effectively identify, access, utilize, create and evaluate information resources. a Promote individual and collaborative learning by providing spaces in which individuals and groups can study,reflect,and be creative in a rich,dynamic and welcoming environment. Lead the college in the management of information resources and in the creative and effective use of new technologies. o Develop partnerships with other educational systems, libraries, the community, businesses, and our students and faculty. Integrate cultural diversity in our programs,collections and staff. Serve as a center for life-long learning by providing information, activities and environments for independent study and self-directed,interactive and collaborative learning. i Values o Providing quality library and information services, resources and staff support to students and faculty. n Supporting innovation,creativity and flexibility in the Library and the College. CA Respecting the individual and valuing diversity. Promoting academic excellence. Q Commitment to equitable access to information and technology. • Honoring the past and creating the future. • Supporting intellectual freedom. Final Draft I August 8,2000 Anderson Brul6 Architects, Inc. �m Page 12 of 89 San Ramon Joint-Use Library City of Son Ramon/Contra Costa County Library J Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Partner Organizations Appendix Contra Costa Community College District Government State Board of N ,t n, CACC Facilities Chancellor Planning Unit Local Board of Trustees District Chancellor Administrative Assistant Staff Assistant _ DistrictOffice�f_C,W�Oilege a" President President President Vice Chancellor Contra Costa Diablo Valley Los Medanos =i Business Services College College College Vice Chancellor t' Director of Human Resources SRVC Vice Chancellor Dean of Educational Programs &Services Instruction Director of Vice Chancellor Facilities&Operations j Library Services Vice Chancellor Information Technology 1 .San Raman Valley Mission Center, The San Ramon Valley Center (SRVC), formerly known as the Center for Higher Education, is a Diablo Valley College campus of Diablo Valley College, furnishing educational services for those who live and work in the San Ramon Valley. It is part of a consortium with University of California Extension and Cal State Hayward Extended Education. SRVC offers general education courses, which allow students to fulfill all their lower division requirements. The Center's specialized management workshops give business professionals a chance to improve their skills. The extensive computer-training curriculum provides hands-on experience using hardware and software with business applications. The SRVC continues to plan for a permanent campus in the San Ramon Valley. Final Draft J August 8,2000 Anderson Brul6 Architects, Inc. Page 13 of 89 Contra Costa County Ubrary/Contra Costa Community College District San Ramon Joint-Use �.1bE"CI__�__...�._ City at Son Ramon 1 C_o .._._.�._._._._....._____.w.._.___�..._._w_..�...__._. �____�..._......_..._. Feeds Assessment and Operational Planning Report for the San Ramon Joint-Use Library Community Appendix Community Analysis Overvi+ .Dougherty Valley ` The community of Dougherty Valley in conjunction with the San Ramon Valley Center campus will comprise the primary service population for the new Joint-Use Library. However, it is anticipated that the San Ramon Valley region will use this rich resource for library and community services. The goal of planning, designing and constructing new housing in the Dougherty Valley is to provide a community of new homes that will support the business and economic development that exists and is planned in the I-684/1-580 subregion. The philosophy shaping the Dougherty Valley Plan is to provide a modem residential community that evolves as a cluster of neighborhoods,linked by a series j of pathways and enveloped by large expanses of open space. This planned community of 11,000 units and 29,000 residents will incorporate diversity in housing density with an approximate 25% commitment to affordable housing. Parks, open space and trails, and schools will be integrated throughout the acreage. A Village Center will serve the community and will include a community center, senior center, office and retail, high-density housing, the SRVC campus and the Joint-Use i Library that is the subject of this document. This planned community is currently under development and at this time there are approximately 150 residents. The community,as a whole, does not yet exist, and the SRVC, in its current location, has not completely realized its future potential. The Core Team is moving forward with the planning process by using the current greater San Ramon Valley community and the DVC / SRVC students, faculty, and staff as a model for the future residents of Dougherty Valley and future SRVC population. San Ramon Incorporated on July 1, 1983,the City of San Ramon is located on 11 square miles of the San Ramon Valley,approximately 25 miles east of the City of Oakland in the San Francisco Bay Area. The San Ramon Valley has long been considered one of the most desirable living areas in the Bay Area because of its scenic beauty, temperate climate, suburban charm, and proximity to the Bay Area's major employment centers. San Ramon is at the heart of the valley and is surrounded by the prosperous communities of Alamo,Blackhawk,and Danville. San Ramon is at 335 to 480 feet above sea level, with a temperate Bay Area climate. Temperatures i range from 36° to 56°F in January, 42° to 70°F in April, 54° to 89°F in July and 470 to 77°F in October. The Future of San I Dougherty Valley will eventually be annexed by San Ramon, greatly influencing its total population. Ramon ! The City is currently involved in the planning of numerous civic and conimunity facilities to serve the growing population. In addition to leading the planning of Dougherty Valley community facilities, San Ramon is currently planning a Civic Center. The City has a unique and timely opportunity to ( develop an integrated and synthesized plan for its facilities and service delivery. i Business Community San Ramon encompasses Bishop Ranch, which houses over 200 companies with more than six million square feet of office space on over 585 acres of land. The development of Bishop Ranch in 1982 transformed San Ramon into a significant regional employment center, Today, over 18,000 office workers from as far away as Sacramento and San Joaquin counties commute daily to the employment center. Although the city is home to this large business park, three-quarters of San Ramon businesses have fewer than 20 employees. Retail and office companies dominate as San Ramon's largest employers. i=fial 15afl August 8,2000 � Anderson SruI6 Architects, Inc. � � Page 14 of 89 Sart Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library a Community Appendix Community Analysis j More than 30,000 people now work in the City of San Ramon. The City hosts a world-class business park,Bishop Ranch,which has attracted a number of nationally known high-tech firms. Other local high quality office buildings are home to a large number of fast-growing enterprises. Local hotels, auto repair shops and restaurants serve local residents and businesses,as do the many retail outlets. Education The San Ramon Valley Unified School District operates 24 public schools,serving over 18,343 K-12 students. The district encompasses the communities of Alamo,Diablo,Danville,Blackhawk,and San Ramon, as well as a portion of Walnut Creek. Within San Ramon,there are 8 elementary schools,2 middle schools,and 1 high school. The development of Dougherty Valley will add 1 elementary and 1 middle school in September of 2000. All San Ramon Valley USD schools score above `800' on the Academic Performance Index (API), considered `very high achieving'by the California Department of Education. The SRVUSD looks to the community to support education through efforts to equalize state funding (currently the same formula established in 1972), reform school financing, and implement the objectives, principles and _ strategies in its 1999 Strategic Plan. Higher Education Diablo Valley College, and its San Ramon Valley Center, have developed a strategic plan around four critical areas: o excellence in teaching and learning support services for students, V establishment of public and private partnerships in the community, c planning and evaluation, C and maintenance of a solid college infrastructure. In addition to the San Ramon Valley Center,the University of California,Berkeley,the University of San Francisco, St. Mary's College, and the University of Phoenix all operate an Extension in San Ramon. Pacific Gas and Electric also provides educational seminars focused on energy and sustainability to the conununity and professional design disciplines. Community Services San Ramon is a community where the quality of life is as important as the economic growth of the City. A multifaceted city, San Ramon is dedicated to maintaining the quality of life of which its citizens are proud. The city has invested heavily in developing facilities to meet community demand; that commitment is evident in the number and diversity of community facilities, services, and inexpensive leisure and learning programs provided by the city. The vibrant local economy generates a significant amount of property, sales, hotel and other tax revenues which fund the excellent services San Ramon residents have come to depend on. These include excellent parks, community facilities, police services, high quality maintenance, and diverse recreation programs, making San Ramon a desirable place to live and work. More than 60°1 of the I City's revenues are generated by local businesses,while local property taxes make up approximately 1 35%of the City's operating resources. The San Ramon Residents and local businesses will find plenty of available facilities to host meetings, social Community Center, functions, recreation events and business gatherings. The City of San Ramon has invested Parks and Pool significantly over the past 10 years in developing facilities to meet community demand. The San Ramon Community Center,dedicated in 1989, is a very popular location for those who plan Final Draft/August 8,2000 Anderson BruI6 Architects,Inc. Page 15 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the Son Ramon Joint-Use Library Community Appendix Community Analysis private and business events. Available at reasonable rental rates, meeting and banquet rooms have various capacities depending on style of desired setup. It is designed to accommodate large-scale recreational activities,as well as activities that are more passive for citizens of all ages. Beautiful San Ramon Central Park is the focal point of the community. There are baseball/softball diamonds, soccer fields, tennis courts, full basketball courts, a state-of-the-art children's playground including a participatory fountain, and a large group picnic area. The amphitheater is the site for concerts,theatrical productions and annual community events. Also available for business events and private gatherings are the meeting and banquet rooms at the San Ramon Senior Center, Park and Gardens and the San Ramon Library. Expanded in 1999, the San Ramon Olympic Pool maintains its reputation as the finest in the area. The 50-meter Olympic-sized pool includes both 3-meter and 1-meter diving boards, along with two new pools — a 25 yard warm-up pool and a play structure activities pool. This year-round aquatic facility is available for rent for special functions and a comprehensive aquatics program is available. The earliest of the City's parks,Athan Downs,is a 20-acre park containing baseball diamonds,soccer fields, tennis courts, basketball and volleyball courts, and a children's playground. A picnic area for groups is available and includes built-in barbeques. San Ramon Library The San Ramon Library, a branch of the Contra Costa County Library, opened in 1989 and is operated by the County with additional funding from the City of San Ramon. The Library is open 56 hours per week. The City contributes funding for 27 of those hours, including funding the Sunday hours. The Library houses a collection of approximately 80,000 books and audio-visual resources, subscriptions to local and national newspapers and magazines, magazine archives, telephone books and college catalogs--all chosen to serve the recreational and informational needs of the local community. The Library's skilled reference staff is available to help locate exactly what is needed by searching not only the San Ramon Library, but also within the County, the Bay Area and elsewhere using a variety of print and on-line resources. San Ramon Library is a leader in programming, offering a variety of events throughout the year for all ages. The library often presents special performances and exhibits such as the "Poets in Person" series and Friday night jazz concerts. The library was chosen as the only California site for two national Smithsonian jazz exhibits "Beyond Category: The Musical Genius of Duke Ellington!' in 1996 and"The Jazz Age in Paris"in 2000. There is a strong interest in literature in San Ramon and literature-centered programs at the library have attracted large audiences who invariably ask for more programming. In addition, they collaborate with numerous external organizations such as schools, senior citizen organizations, and the Chamber of Commerce. The Library has a very active Library Foundation organization that provides support through time and fundraising. San Ramon Senior San Ramon has a very active senior citizen community and many events and activities in which Center seniors may participate. The San Ramon Senior Center, Park and Gardens was dedicated in April 1992. This 10,000 square-foot facility includes activity rooms, a billiards and games room and a beautiful lobby area for relaxing, reading and visiting with friends. Available on a daily basis is a variety of activities in areas such as health and fitness, dancing, painting, card games, creative writing, movies, arts & crafts, Bingo, and discussion groups. Various special events are planned Final Draft/August 8,2000 Anderson BruI6 Architects, Inc. Page 16 of 89 San Ramon Joint-Use Library City of Son Ramon/Contra Costa County Library/Contra Costa Community College District Needs'Assessment and Operational Planning Report for the San Raman Joint-Use Library Community Appendix Community Analysis monthly such as dances, movies, breakfasts, craft and cooking workshops and special presentations. There are many ways to get involved as a senior citizen in San Ramon. The Senior Center has an active volunteer program,utilizing volunteers of all ages. Volunteers fulfill many duties, including working at the reception desk or in the kitchen, gardening working at special events or as class instructors. The Senior Scholar Program offers tutoring at the Senior Center for local children ages 5-17 in various subjects. The Senior Center also offers an up-to-date information and referral system for the following services: BART Tickets, Health Insurance Counseling and Advocacy Program, Notary Service, Contra Costa Food Bank, Nutritionist, blood pressure checks, paralegal services, Living Alone workshops,Senior Nutrition Lunch Program,Transportation Information,and home delivered meals. San Ramon Volunteer Sawn Ramon has an active and extensive volunteer services program, City Lights, which provides Services volunteer coordination for Parks and Community Services,the Library and Police Services. Parks and Community Services Volunteer opportunities are available in the areas of. administrative support,special events,publicity, race volunteer, Senior Scholars, volunteer drivers, Senior Center garden, specialized recreation, coaching and more. San Ramon Library Library volunteers perform such services as shelving, collection maintenance, mending, Book Buddies,Books for the Homebound,Homework Help,and Internet Docents. Police Services 1 Volunteers assist the Police Staff as W.A.T.S. Volunteers (Work Assistance Team San Ramon) and Police Explorers. I Demographic Information In the tables below,San Ramon data includes Dougherty Valley. San Ramon Valley data includes j the subregional areas of San Ramon(and Dougherty Valley),Alamo-Blackhawk and Danville. Tool Poputatlott 1 1990 _. _. _._. 10di1 ._ 1020 .......... San Ramon 35,403 j 45,900 } 80,700 SanRamon Valley 88,401 ; 113,700 158,500 Contra Costa County ' 803,732 941,900 1,169,000 Population and Residential Growth Contra Costa County's population grew considerably in the 1980's,resulting in substantial changes to I its physical and economic environment. According to the U.S. Census Bureau, the County's population increased by more than 22 percent during the 1980'x, or about 147,400 residents. From 1990 to 1995, the County added another 61,600 residents, bringing its 1995 population to approximately 865,300. Between 1995 and 2000, the County added another 76,600 residents. It is important to note that funding for many state allocated services is currently calculated on population Final Draft/August 8,2000 Anderson Brul6 Architects,Inc. Page 17 of 89 San Ramon Joint-Use Library City of Son Ramon/Contra Costa County Library!Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Community Appendix Demographic Information statistics prior to the growth experienced in the County. For example, funding for public schools is allocated based upon population statistics from 1972. Although both the 1980's and the 1990's have brought growth to Contra Costa County, the reasons for the growth in each period differ slightly. In the 1980'x, Contra Costa County was the beneficiary of jobs being relocated out of the Bay Area's central cities. The construction of many new commercial and industrial buildings fueled the County's growth. With the limited growth of the 1990s, both residential and non-residential construction slowed. Nevertheless, Contra Costa County's population continued to expand for two reasons. First, average household sizes increased. Second, several Contra Costa communities continued to have vacant land available for development at prices that permitted housing to be less expensive, and therefore, more affordable than in other I central Flay Area counties. 1 Over half of the growth projected for 2000 through 2020, or 43,320 households,is expected to occur between 2000 and 2010. In the forecast period, Fast County and San Ramon will dominate the County's growth,accounting for over 62 percent of new households. San Ramon includes Dougherty Malley. San Ramon will experience a 76%change in population from 2000 to 2020. lliersons per House ld 2000 i _.. 2020........... San Raman 2.74 2.81 2.83 San Ramon Valley 2.78 2.84 2.86 Contra Costa County 2.64 2.75 2.75 l�orrrsehv�its� 1990. __ _ 2000 2020 San Ramon 12,895 4._._ _._. 16,280 28,410 San Ramon galley 31,235 39,440 i 55,170 Contra Costa County 3 300,288 338,860 420,740 1 San:Ramon will experience a 75%increase in households from 2000 to 2020. i i Final graft/August 8,2000 Anderson Brul6 Architects,Inc. �� Page 18 of 89 San Ramon Joint-Use Library City of San Raman J Contra Costa County Library/Contra Costa Community College district Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library a Community Appendix Employed Residents 1 1990 _1000 E _.._ . . . . 1010... San Ramon 21,192 27,300 50,400 San Ramon Valley 49,372 ' 63,300 j 95,600 Contra Costa County 409,351 i 475,900 639,300 San Ramon will experience an 85%increase in employed residents from 2000 to 2020. I Traditionally,the County has been home to bedroom communities for other counties'workers. This situation will continue as the County adds almost 23,000 more employed residents than workers during the forecast period. ' Total Jobs 1 1990 1000 ! 1010 San Ramon 32_,491_0____+___________.._._._ ._...-38,580 60,970 San Ramon Valley 45,150 i 52,190 E 78,930 Contra Costa County 314,550 360,090 500,680 San Ramon will experience a 58%increase in jobs from 2000 to 2020. $anAamon M,. Yp tatlst cal,Breg down 1 1990 1000 1010 Agriculture and 1,250 1 260 1 190 Mining Manufacturing and 5,530 7,150 8,060 Wholesale* Retail 4,320 5,220 7,330 Services* 9,470 j 13,430 26,450 Other 11,920 12,520 18,940 *High technology jobs are counted in Manufacturing. Business Services jobs are counted in Services. San Ramon will experience: a 40%increase in retail jobs from 2000 to 2020. j a 97%increase in service jobs from 2000 to 2020 n a 51%increase in other jobs from 2000 to 2020(Construction,Transportation,Communication and Utilities,Fire Protection Services.,and Government) _ Between 2000 and 2010,the County is expected to add about 69,400 new jobs. During this first half - of the forecast,San Ramon,Concord and Richmond will add the largest number of jobs. San Ramon adds the most jobs in service and other categories. When we look over the entire 20-year forecast period,the three top job growth centers will also be San Ramon,Concord,and Richmond. Antioch,San Ramon,and Brentwood will see the highest growth in retail employment. Growth in service jobs will be concentrated in San Ramon,Concord and Richmond. _ Final Draft/August 8,2000 Anderson Brul6 Architects, Inc. Page 19 of 89 San Ramon Joint-Use Library City of Son Ramon/Contra Costa County Library/Contra Costa Community College District ............ .......... a Needs Assessment and Operational Planning Report for the Son Ramon Joint-Use Library Community Appendix Contra Costa County Job Type Statimical Breakdown 1990 20002020 ........... Agriculture and 3,650 3,600 3,520 M, Manufacturing 43,290 52,410 71,770 Wholesale* Retail 60,590 67160 84,100 Services* 110410 132:180 206,350 Other 96:610 j 104,740 134,940 High technologv jobs are counted in Manufacturing and Business Services jabs are counted in Services. Mean HousehoM Income(in censtqlnt 1995 deflars) 1990 2000 2020 .......... ...... $87500 1 $ 102,300 $ 152,000 San Ramon'1---- San Ramon Valley 1 $ 110:117 $ 131,000 $ 169,000 Contra Costa County $67,800 $79,000 $99,300 In 1989,less than 1.8%of residents were below the poverty line.4 PopuWon DIStAudo A 1990 2020 . ........ 65+ <18 19-64 65+ San Ramon 26.8010 1 68.9010 1 43010 not available not available i not available 3 27.8% 61.4% 10.8% 1 25.4% 551% Contra Costa County Population DistrOudeno San Ramon VaUey Center 1997 ..............-11--11.1111............ <20 20-24 1 25-2930-49 50+ . SRVC(1997 data) g.q 32.7% 24.2% 0 243010 10.00/0 Final Draft/August 8,2000 Anderson BruI6 Architects,Inc. Page 20 of 89 ................. San Ramon Joint-Use Library City of Son Ramon/Contra Costo County Library/Contra Costo.Community College District Needs Assessment and Operational Planning Report for the Son Ramon Joint-Use Library Community Appendix Population Breakdown by Ethnieia4v, 1990 2020 i 4 1 San Ramon 87% 1.5% 9% 2% 0.3% IIE Contra Costa County 3 70% 11% 9% 9% 0.5% 55.5°10 18.6% 15.5% ; 10% � 0.5% SRVC(1997 data)S 71% 8% 11% 3% 0.7% n/a 1 Education Educational I Attainment of San Graduate°r Bachelor's Degree Associate Degree Some College Ramon Residents 4 Professional Degree 1 12% 31% 10% 78% Language Languages Spoken at 12%of residents speak a language other than English; 35% of those do not speak English `very Home in San Ramon j well' (persons 5 years and1 © 3%speak Spanish;26.5%of those do not speak English`very well' over)413 5%speak Asian or Pacific Island language;46%of those do not speak English`very well' Data,Saurees Demographic information included in this report was obtained from: 1 Association of Bay Area Governments(ABAG),Projections 2000,[], 1999 12 California Research Bureau, Major Demographic Shifts Occurring in California, Elias Lopez, Ph.D.,CRB Note,Vol. 6,No. 5,October 1999. State of California,Department of Finance, Race/Ethnic Population with Age and Sex Detail, 1970 —2040,Sacramento,CA,December 1998. 4 U.S.Bureau of the Census, 1990 Census of Population and Housing,Summary Tape Files 1-5. $Needs Study to Establish an Officially State Sanctioned Education Center as an Adjunct to the Diablo Valley College to be Known as The San Ramon Valley Center, Table 8 — Analysis of Ethnicity(data from 1997)and Table 9--Analysis of Age and Genre(data from 1997). 6 State of California, Department of Finance, California Public K-12 Projections by County, 1999 Series Major AenographiehiJ3saurritig _WT Z A document produced by the California Research Bureau, authored by Elias Lopez, Ph.D., and presented to the WESTRENDS Board at the Council of State Governments--West Annual Meeting, July 16, 1999, illustrates the four major demographic trends that affect California. It is important to understand these trends and their applicability to the San Ramon Valley. The initial planning for the Joint-Use Library must address the community and campus demographics as they are expected to evolve over time. Current service needs assessment may not yet reflect the potential impact that this demographic information represents. Flexibility in long-range operations will need to accommodate these trends,as they are applicable to the San Ramon Valley. I Final Draft 1 August 8,2000 Anderson BruI6 Architects, Inc. Page 21 of 89 San Raman Joint-Use Library. muW City of Son Ramon I Contra Costa County Library I Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Raman Joint-Use Library Community Appendix Trends c Natural increase is becoming the most important source of population growth. Since 1990, natural increase has accounted for over 50 percent of the population growth in California. Both types of net migration (domestic or international) have been important to the population growth of California, but of the two, international migration has been the most important since 1970. Diversity is increasing at a very fast pace in California and by the year 2010 no ethnic group will be in the majority,i.e.,comprise more than 50 percent of the population. 13 The proportion of persons 65 years and over is growing both numerically and proportionately. Information Resources Community information included in this section was obtained from: 1 The San Ramon Chamber of Commerce 2 The City of San Ramon 3 The Tri-Valley Convention and Visitor's Bureau 4 Dougherty Valley--Contra Costa County Capital Improvement Program and Financing Analysis 5 The San Ramon Valley Unified School District 6 Strategic Plan,Diablo Valley College Excellence in Education,July 1999 Final Draft/August 8,2000 Anderson Brut€Architects, Inc. Page 22 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Services and collections Appendix Introduction The services desired by anticipated, or expected, users of the Joint-Use Library were established through the focus groups, community forum and operational workshops. Because the actual conununity and college that the library will serve do not yet exist, current residents of San Ramon Valley and students and staff of the Community College District provided input and projected service needs. The participants also represented the needs of other stakeholders in the new community, including K-12 schools,the Senior and Community Centers,and other local higher education service providers. The first operational workshop focused on Service Delivery Philosophies and Projected Services to be provided at the Joint-Use Library. Assumptions carried into the workshop by the Core Team included: a All services that are currently provided by the county and community college district libraries will be provided at the San Ramon Joint-Use Library. a Seamless service(partnership and nature of joint-use not apparent to users of the library) I a One collection would be presented to library users a One integrated,seamless online catalog would be available to all library users Specific service delivery issues and goals may be found in the Services section of the Appendix to this document. Service Delivery Service Delivery Philesophies a Both organizations are currently externally focused and user-oriented in service delivery. a Essential to service delivery will be creating a common service philosophy that takes into I account the mission and diverse needs of each entity, but represents the greater commitment of the Joint-Use Library to all user groups. a Establish service standards and methods of performance measurement,as well as user advisory groups, for evaluation,goal setting and continuous communication and reinforcement of service philosophy. a Embrace the Community Library concept vs.County Library and College Library jointly operating. a Establish a`team'mentality;recruit staff who embrace the new service standards and philosophy. 1 a Provide equal access to services and resources to persons with disabilities. 1 Opportunities and Goals orerv�ee J'3eldvery Services User perception of seamless service would be difficult to achieve if he/she were directed to an academic or public librarian based upon the nature of the question or need. Collaborative service delivery is realized when different service providers model a service delivery philosophy that is user- oriented, meets the spectrum of need across the diverse groups of users, and is supported through professional and knowledgeable staff,information access,materials and technology. - Because the library does not yet exist, operational planning and staff development will afford opportunities to develop the strategies for implementing the `seamless service' concept. Emerging and In addition, traditionally viewed community services shouldn't be segregated from library services. Synergistic Services This library,with its immediate adjacency to a planned community center and senior center,presents real opportunities for synergistic programming and service delivery. These opportunities should be Final Draft /August 8,2000 Anderson Brul6 Architects, Inc. Page 23 of 89 San Ramon Joint-Use Library City of Son Ramon/Contra Costa County Ubrory/Contra costa Community coiiege District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Services and collections Appendix Service Delivery explored in the operational planning and programming phases of this planning effort such that any space allocation or facility design issues associated with supporting a collaborative effort may be addressed and resolved with least cost and impact on schedule. Successful realization of the joint-use library concept will create a collaborative, innovative environment in which staff can strengthen current partnerships and seek out new collaborations with l businesses,the education sector and nearby communities to transform the perception of services and service delivery. Final Draft/August 8,2000 Anderson Brum Architects,Inc. Page 24 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Space Considerations / Development Appendix Introduction I The space considerations included in this section are preliminary in nature and based upon the level i of data gathering and analysis appropriate to this phase of planning. Space allocations were developed in response to information gathered in the public and staff input process, and have not been validated through a more detailed operational planning process. Basing budgets or total space need and use on this information is not advised, as a programming effort will result in more definitive space allocation and use. Regulations governing California Community Colleges are found in Title V of the California Code of Regulations. As a California Community College Library,Diablo Valley College and the San Ramon Valley Center libraries are required to be in compliance with Section 57030 of the CCR"Library and Learning Resources Programs Space" for space planning and Section 58720-22 "Credit Instructional Services Standards"for materials and staffing. The space allocations provided for consideration below represent assignable square feet(asf). ASF refers to the actual space required to meet functional need. Within the programming effort, a grossing factor will be applied that accounts for circulation and building support functions and provides the total square footage need. More detailed information about space allocation, quality of space, technical and functional requirements, and adjacencies will be developed in the building program, which will be addressed in Phase 2 of the planning process. Additionally, the concept of shared space with other planned amenities within the Village Center should be studied. No definitive space standards exist for public libraries. The space allocations provided in this section meet Title V,where applicable, and are based upon the full ERVC Student Population(5,600 FTES). This is not meant to be construed as a delineation of public library versus community college library space allocation. Space standards, where they exist, have been applied. Other space allocations are projected based upon consultant knowledge of the building type. The sum total must be analyzed and redistributed based upon the operational model developed for this joint-use library. More detailed operational planning and programming is necessary to more accurately determine the square footage need of the cumulative functions and services housed in the Joint-Use Library. Space allocation will also be affected by the desire to incorporate a'zoning' concept and design spaces that accommodate diverse use and activities. Final Draft/August 8, 2000 Anderson Brul6 Architects, Inc. Page 25 of 89 San Ramon Joint-Use Library City of San Ramon i Contra Costa County Library I Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library SpaceConsiderations/Development Appendix Preliminary Space Considerations Function Comments and Assumptions } Title V Guidelines Other Needed Space SRVC Collections a Initial collection increment:25,000 5,547 asf volumes 8 volumes per student for students 1-3,000 =24,000 volumes 7 volumes per student for students 3,001- 5,600= 18,200 volumes Collection Total:67,200 volumes S1l!F"C` ser S%,Wons Initial Increment: 50 stations 15,340 asf o .08 stations per student for students 1 - 3,000=240 .07 stations per student for students 3,001 - j 5,600=182 Total Stations=472 SRYC ern#tsns rtnrl S' , `S�t�te ; . - Initial increment=3 FTE 2,588 asf o .0018 FTE per FTES 1-3,000=5.4 FTE © 0012 FTE per FTES 3,001-5,600 = 3.12 1 FTE Total FTES=11.5 I 3�C fteatrstcarlarrl Srcgrrt!' lgY �ic a Collection space x.40 8,221 asf c Staff l Users ace x.25 Total Title V Guidelines Space 31,746 asf Ad�'(i�ett;�lSert+lce P'oi�ts Information `Triage'concept for information referral 240 asf Children's Services Reference and Circulation Desks are accounted , 240 asf for in Title V applicable Operations and Staff I I Space. Subtotal Service Faints ( 240 to 480 asf AiQixl�i'on+Rl C�tl�li�`ons Collections u General • Media t Audiovisual • Current Periodicals ® Newspapers Popular Library Young Adult a Paperbacks Subtotal Additional Collections I 2,000 to 3,500 asf Final Draft!August 8,2000 �� Anderson Brulu Architects,Inc. �� � Page 26 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Space Considerations / Development Appendix Preliminary Space Considerations Function Comments and Assumptions ; Title V Guidelines Other Needed Space Children's Services Collections 15,000 volumes including multiple formats Story Hour Room Story Hour Room to seat 50/15 asf/seat Sea!'m 28 seats/20 asf/seat Subtotal Children's Services 2,510 asf Staff and Support Services Staff and Volunteer 800 asf Workspaces Conference Room (1)20 seat conference room/25 asf J 500 asf seat Community Meeting 100 seat Meeting Room/20 asf/seat 2,000 asf Room(s) Friends of the Library Includes Operational and Workroom Space 350 asf Bookstore Subtotal Staff and Support Services 1,150 to 3,650 asf Total Other Space 5,900 to 10,140 asf _. ._ ... ---..-._ ----Total Space Consideration __._.____ ._.37,136 to 41,886 a..s_f. A lied 1.33 Grossing Factor 75%E eiene 12,254 to 13,822 s.f. Total Gross Space Consideration 49,390 to 55,708 g.s.f. Spatial impheadorts,o f Shrtr"ed use grt{tnl+�tes++f a t{C th.ec 1nt+tuen +�s Context ' Two key factors will influence the preliminary space considerations in this report. First, internal operational and organizational issues further explored in planning and programming may redistribute, combine or expand the square footage developed at this preliminary stage. For example, staff spaces have been developed according to Title V space allocation standards as well as functional requirements. There may be overlap and alignment that can occur. Secondly, adjacent facilities may offer complementary use opportunities. Further planning and programming coordinated with other planned facilities in the Village Center may surface synergistic shared use and drive these square footages up or down dependent upon the nature and scope of shared services, activities or space. For example, meeting space may be prioritized for the adjacent community center and/or college campus and therefore,may not be as critical a space for this library as a stand-alone library may need. Phasing Strategies • Space needs must be phased over time. The space program developed in Phase 2 of the planing effort will need to develop preliminary options for conceptual space allocation phasing strategies aligned with funding strategies. • Elements to consider in developing phasing strategies a Design considerations c Future use of interim facilities Final Draft/August 8,2000 Anderson Brum Architects,Inc. Page 27 of 89 _ San Ramon Joint-Use Library City of Son Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the Son Ramon Joint-Use Library Space considerations/Development Appendix Funding allocation schedules Final Draft 1 August 8,2000 Anderson BruI6 Architects,Inc. Page 28 of 89 San Ramon Joint-Use Library City of San Ramon!Contra Costa County Library/Contra Costa Community College District _.__. . __....._._ ._ _.._._ ._ __...__ _ _ .. Needs Assessment and Operational planning Report for the San Ramon Joint-Use Library Operations / organization Appendix Operational Models Introduction Examples of successful joint-use libraries exist both nationally and internationally. The most highly integrated models present the greatest opportunity for seamless service to users,while non-integrated models are perceived as a `duplex,' or two separate libraries under one roof. Every operating example of the joint-use concept represents the culmination of a unique and individualized process for developing an operational and organizational model that meets the specific needs and desires of the communities served by the library. A brief representation of four libraries is included in this section to illustrate how existing models address the operational and organizational issues associated with joint-use. Front Range CC j General:public level integrated District-City and Develop,build,furnish,equip,staff,operate,and maintain jointly State Users(college students,faculty,staff,and general public)have equal access to all public spaces Larimar Campus All services available to all users equally Technologies accessible by all users Construction:each party is allocated responsibility;ownership is not shared c Land,building,and capital improvements owned by college City pays for design,construction,furnishing,equipping,parking,site work,project management _ n Design developed/agreed upon by both Signage costs shared by both a New furnishings, equipment, and supplies purchased separately by city and college& each party retains ownership/inventory/maintenance.(joint purchases,however,are not prohibited) Materials/collections: uniform at public-level(catalog system, location) but ownership and policies separate W Each party budgets/purchases own collections for own user group, coordinates new possible acquisitions w/each other 13 Each party retains rights to own cataloging records 13 Joint ownership of circulation records ® Materials selection policies separate Separate policies for"challenged"(?)materials 1 o Materials uniformly cataloged,integrated on-line catalog and circulation system Management: generally separate except where necessary to collaborate; some allocation of responsibility 13 Two co-managers,one from each party • Parties consult on all matters of mutual interest. college operates to meet needs of students, faculty,and staff. • City responds to public complaints on operations; college responds to complaints on maintenance,security,Safety Cl College pays for making id cards compatible with library's id card system Library Advisory Committee: 50150for fairness to each "side" Equal number of members on the committee Maintenance and Utilities: General responsibilities shared; systems-upkeep split so that each is responsible for own College repairs/maintains building, parking lot, landscape, meth. systems; keeps it clean; Final Draft/August 8,2000 Anderson Brul6 Architects,Inc. Page 29 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County library/Contra Costa Community College District Needs Assessment and operational Planning Report for the San Ramon Joint-Use library Operations / organization Appendix bperadonal Models I security, everything in working condition, pays for phone calls, provides state-of-the-art computing facilities City provides/maintains all copy machines,courier services a Separate systems-people for the city and for the college k Staffing:uniform Staff provided by city; also benefits, salaries, all compensation (except volunteers and campus librarian) Hours of Operation:additional time far students a open up to 10 hrs per week extra for students a can be changed from time to time by college or city Costs:generally shared,or paid by party that will benefit from cost a Operation and maintenance: city 60%/college 40% ICosts benefiting one party are paid by that party a Equal benefit,equal sharing of costs a Each party keeps own records of own costs,accessible to the other party I Liability:non-integrated I a Each responsible for errors&omissions of own officers,employees,and agents. Insurance:non-integrated 1 a Each insures its own property/maintains own property insurance North Lake Construction:each party takes speck responsibilities;joint decision-making Community Library- ( a College constructs and owns building Town and State a Land,building,and capital improvements owned by the college a City provides furniture,fixtures,and equipment,and$1 mill in books/materials a College and City jointly plan, choose a site, design, construct, furnish, equip, staff, operate, maintain library ® Plans,designs,and specifications developed by college,agreed to by City a College and city reps to work with design professionals/contractors Ia College in consultation with City takes care of building process a College decides if changes to building are to be made a Furniture,Fixtures and Equipment:separate ownership and maintenance;uniform overall "look" a City provides Interior Design fees,plans,specifications,and purchase of initial library collection ( to complement college collection a Each party buys own fixtures,fiurriture and equipment a Each party maintains own labeling and inventory system for their respective FF&E E a Repairs done by owner of particular fixtures,furniture and equipment Operations:integrated • All hours of operation are open to all patrons(no special hours for students) a Irving Public Library manages day-to-day operations a All public areas are open to all library patrons,all services and materials available to all equally i Collection: public-level integrated (college pays city to accomplish this), separate budgeting, Bina#Draft/August 8,2000 Andersen Bru16 Architects,Inc. Page 30 of 89 San Ramon Joint-Use Library City of Son Ramon I Contra Costa County Library I Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Operations / Organization Appendix Operational Models purchase,policies • Materials cataloging/classification system integrated a Each party has an annual budget and buys its own materials, coordinating collections to avoid duplicating materials a Each party has own policy for acquiring materials College catalogs and processes all material,charging the city per city-owned-item for this service ManagementlStafng: Parallel lines of management to the top between each party, some more weight given to city in allocation of responsibility City-appointed/college-approved library manager supervises all staff except College head # librarian (determines College collection). Library manager is given direction by city, head librarian by college. a Employees managed and evaluated per respective institution's procedures/policies j a Majority of staff is employed by city I a Current College Library employees work under IPL supervision but remain College employees { a When vacancies occur,City and College are to decide who hires the new employee Technology: generally separate; integrated where required only. Seemingly uniform at the public level a Each party has/maintains/supports its own data and automated data systems o Integration occurs only in that the parties will consult each other on how to share database records between the different systems a College designs/installs telecommunications, computerized/automated systems to provide voice, video,data lines to all users a College sets standards for automated support systems; equipment, software is identical to that used in the college Costs:separate a City pays college rent per month a Operational/maintenance costs: college 40%,city 60% a Each party keeps own records of costs and expenditures Liability:separate a Each responsible for own actions/omissions a Each party has own worker's comp and liability insurance a Each maintains own property insurance Broward County& Construction:architect selection, hiring, and all contracts by college;joint-approval. Community College a college selects architect a contract between college and architect a review approval by both county and college a construction contract between college and lowest bidder a approval by both county and college a County and college put up equal shares for construction a College owned land and provides maintenance,security. Furniture!signagelmaintenanceJreplacement:shared costs;responsibilities assigned per party a College installs/maintains signage • Joint selection of furnishings Final Draft/August 8,2000 Anderson Brul6 Architects,Inc. Page 31 of 89 San Raman Joint-Use Library City of Son Ramon/Contra Costa County Library/Contra Costa Community College district Needs Assessment and Operational Planning Report for the Son Ramon Joint-Use Library Operations / Organization Appendix College handles all furniture purchases Furniture replacement costs shared Design/construction/signage/furniture costs shared(college handles payments, county reimburses 50%) Operations:responsibilities assigned for each party • County responsible for day-to-day operations a College library and learning resources staff have specific duties assigned by the college (coordinated with county librarian) fl College—maintenance,utilities,cleaning,security County operates library according to own procedures;to be modified where appropriate to serve academic needs of college—structure for modified operations determined by college j o County and College departments exist Rules,regulations,procedures,and their amendments mutually estabhshed/modified/agreed upon Open 73 hours/week Use County's CARL system Staffing:All county employees;county staffs service points,college staffs all other 6 County provides staffing for service points a College provides personnel,maintenance staff,utility,janitorial services,security,etc. c All are employees of the county a Two co managers.Regional Librarian for the County who also supervises 9 other branches and Director of CollegeLibrary • Two college reference librarians who work alongside the county reference librarians • County Staff report to County Regional Librarian.College staff report to College Librarian • Staffs have differing schedules,pay rate,vacations,benefits,etc. Insurance:shared responsibilities o College provides insurance against repair of damages County liability insurance I Technology:shared ( � Tech.center—access to all staff and public County pays for all staff continuing education Collections: integrated • Collections integrated • Computer lab,darkroom,media(non-print services)available to all users(was separated) • Roth libraries on Dewey classification • Collection is now 300,000 • County purchases materials selected by college and county;replaces them also Front Range CC General Use:accessible to all, but separated areas District Westminster � a owned by both parties Campus-Town and o tat level is city,2n1 level is college,but both areas are used by all public State 13 children's area separate I Operations:joint calendarlid card,separate behind-the-scenes functions I g Library card from either college or city Final Draft/August 8,2000 Anderson Brui6 Architects, Inc. �� Page 32 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District ®Needs Assessment and Operational Planning Report for the San Raman Joint-Use Library Operations / Organization Appendix !Operational Models • Each material stamped as city or college property. o Built-in"pre-nuptial"agreement o Uniform calendar • Each partner hires own staff o Separate staff meetings,few joint meetings. Management:parallel lines of management far each party 13 Two co-managers who identify areas for city to manage (children's)/college to manage (media, reference)with some employees in mixed areas. College manages facilities Staffing c Staff half college,half city Organa iional Models Highly Integrated o Joint Library Manager, funded collaboratively by partner organizations, reports to parent Organization organizations and coordinates external relationships. An integrated staff,funded collaboratively by partner organizations,with a single compensation, benefit and performance measurement structure. A single vision and mission which addresses the diverse needs of all user groups. Semi-Integrated a A governing board of representatives from each institution, with an Administrator from each Organization reporting to the board. Staff employed by one or the other organization. A co-administrative team representing each institution works together,with each responsible for different duties and an Operational Agreement delineating areas of responsibility in detail. All staff employed by one or the other organization. Non-integrated One administrator employed by one partner to manage and operate the library (One person in Organization charge, all report directly to this person, same salary, schedule / hours / calendar.) The other partner contracts with the lead partner to provide materials,etc.to patrons t Operational lssues/Porameters Introduction The memoranda for the operational planning workshops, included in the Exhibits section of the Appendix, documents the issues developed and discussed. The following represents a summary of issues,goals and opportunities for several key operational categories. Operational Funding c A model for collaborative funding should be developed, which addresses cost, benefit and resource sharing,as well as operational and maintenance issues. • Contingency planning should be undertaken to address finding scenarios that might include funding lapses or reductions at the parent organizational level. • Explore other methodologies for developing capital and operating revenue sources • Endowments • Corporate Partners and Sponsors • Community Partners and Sponsors • Friends of the Library/Library Foundation • Revenue generated through contracting facility/space use(meeting rooms,etc.) o Dougherty Valley Property Tax allocation Final Draft/August 8,2000 Anderson Brul6 Architects,Inc. Page 33 of 89 San Ramon Joint-Use Library City of San Ramon f Contra Costa County Library f Contra Costa Community College District ..................... .__.......__.......___.__....._ _..____...._.,. ._ .,.... ...... _,_ _._.., _. �_. _._.___. ___ _._._. a needs Assessment and operational Planning Report for the San Ramon Joint-Use Library Operations / Organization Appendix operatlaxal lssus l PParu^eters Proposition 14 provides priority funding to joint-use projects(K-12) Local Ballot Measure(November 2400 ballot) Access to Materials ( a A collection with greater breadth and depth will generate even greater demand for materials. Planning should incorporate a performance measurement and feedback loop to ensure that materials are available when needed by diverse users, whether to complete a paper, develop a business plan or satisfy the need for the latest popular reading. a The workshops surfaced a creative approach to limited materials and resources—attack the root cause for concern and find the funding to ensure that materials are available to all who need them when they need them. Collaborative collection development will provide a greater understanding of the diversity in user need and frame resource allocation within an overall context. 0 Developing a joint mission will ensure that a collaborative process is used to develop decision- making where interim course correction may be necessary to address materials access issues until the root cause can be resolved. Hours of Service 0 Addressing the needs of the community and college district will require hours of service be developed that at least meet those currently provided by both organizations. The benefit is a net increase in hours of library service. Accessibility and a Public Transportation and Parking is and continues to be a key issue. The site and facility Parking planning will need to address the user who visits the library on foot, and by bicycle, car, or bus. Segregated access to protect pedestrians and bicyclists, as well as convenient parking, drop-off and book return are necessary to meet the diverse needs of the user groups. Achieving these goals will require mindful design in the projected"Village Center setting. Facilities 0 Design of the site and facility should balance aesthetics with operational functionality. Mindful Management and design will create spaces that require low maintenance, as libraries are heavily trafficked Security ! facilities. Design and decision-snaking should incorporate life-cycle costing and long term cost benefit analysis. a Resource Scheduling. The City currently provides master scheduling for all meeting rooms and spaces available for comnumity or contract use. I a The partner organizations currently have similar concepts of safety of users, materials and the facility. Technical Services 0 Technical services are currently provided in a central location by the County Library and at the DVC library. Further operational planning will need to address how technical services are provided and if there is any need for space allocation within the Joint-Use Library. Parameters 0 Diablo Valley College and the San Ramon Valley Center are accredited by the Accrediting Commission for Community and Junior College, Western Association of Schools and Colleges. Standard Six, Information and Learning Resources, is the standard for evaluating library services. The Joint-Use Library will regularly be evaluated for college accreditation. There will also need to be consideration of college shared governance issues and faculty and curricular needs and issues. Urgaah nzrl;�ss�ues✓�"+rtrr'a�rr�e�i�ts.. ;; The greatest challenge in implementing the joint-use library concept lies in joining two existing library organizations and operations that each currently have a facility. Aligning separately Final Draft/August 8,2000 Anderson Brul6 Architects,Inc. Page 34 of 89 San Ramon Joint-Use Library City of Son Ramon Contra Costa County Library i Contra Costa Community College District Needs Assessment and Operational Planning Report for the Son Ramon Joint-Use Library Operations Organization Appendix Or ganizational Issues IParameters developed missions and cultures is an arduous task, as revolutionary change is involved. The new library planned for Dougherty Valley presents an opportunity to design an operational model and organizational structure that will support achieving the vision and realizing the goals developed within this planning process. Developing a new,joint mission, staff and resources to successfully realize the concept is much less challenging than changing entrenched organizations. However, this new library is not free of constraints from parent organizations and external relationships. The operational and organizational design process will need to address existing relationships and commitments, revisit existing constraints where necessary, and forge new relationships to maximize the opportunities inherent in the concept and in this specific situation. Final Draft August 8,2000 Anderson BruI6 Architects,Inc. Page 35 of 89 —-——-------- San Ramon Joint-Use Library City of Son Ramon/Contra Costa County Library/Contra Costa Community College District -~ ti Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library a Exhibits Appendix Introduction I This information contained in this Exhibits section of the Appendix represents the content of the public focus groups and community forum,as well as the operational planning workshops. The i continued operational planning,programming and design phases of the Joint-Use Library planning process should use this information to guide decision-making about services,space,operations and design. Service planning should focus specifically on the vision for future library services as captured from the public,users and staff. Operational planning and design should focus specifically on addressing and resolving issues and concerns as well as realizing opportunities described in this section. Public Focus Groups and Forum Overview and Process Context ° The City of San Ramon,the San Ramon Valley Center of Diablo Valley College and Contra i Costa County Library are committed to a partnership for creating a joint-use library in Dougherty Valley.The partners in this concept stress the importance of the public's perspective regarding the opportunities and challenges a joint-use library might present. ° As a result,ABA is facilitating a needs assessment to gather this valuable input. ° This is a first step in determining how the library might operate or what services it might provide, and is a long way away from determining the physical design. i Purpose 1 ° To create a forum for input by library users and community members on the joint-use library concept. ° To build the library planning effort on the needs and vision for future library services. Intended Results ° Capture public needs and visions for future library services in this community. Capture and address in the planning for a new library any opportunities,challenges,issues and concerns raised about the joint-use library concept. Ground Rules ° The purpose of a focus group is to identify issues and gather opinions and concerns. ° It is assumed that each participant represents a slice of pie;therefore each speaks for a number of like-minded persons. The purpose of a focus group is to raise issues,not to solve problems,come to conclusions or identify resolution of issues. ° It is fine to disagree. 1 ° It is fine to have different opinions. ° It is acceptable to pass on a question if the participant feels that the comment has already been stated. I Public.Focus Groupl Location ; San Ramon Valley Center Date December 7, 1999 Time 9.30am to 11:34am List of Participants Bonnie Grand, Parent,Adult Learner,Community Resident,Service Club Representative [name spellings to be Jennifer Posehman, Parent,DVC Faculty Member verified] Melissa Jacobson, Adult Learner,DVC Faculty Member From The History Department,Friends of the Library Richard Pietrillo, Parent And DVC Student Representative Final Draft 1 August 8,2000 � Anderson grub Architects,Inc. � Page 36 of 89 San Raman Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Public Focus Groupl J Lynne Reik, Parent,San Ramon Resident j Tobey Bolles, San Ramon Resident,Member Of The San Ramon Library Advisory Committee, I Library Volunteer Susanna Schlendorf, Parent,Friends of the Library,Danville Resident,Member of The Business Community,Library Commissioner,Danville Library Foundation Pat Pollett, Parent,Adult Learner,Member Of DVC Faculty,Library Assistant,And San Ramon Resident ( Jack Carver,Senior,Adult Learner,San Ramon Resident,Volunteer,Library Internet Docent Cecelia Graeber, Parent,Member Of The Hispanic Community,DVC Faculty Member Lorrita Ford, Parent,DVC Collection Development/Access Services Librarian Carol Rowley, Parent,Adult Learner,K-6 Principal At Country Club School,Friends of the Library, San Ramon Resident,Service Club Member,San Ramon Parks Commission Member Roxanne Lindsay, Adult Learner,Lifelong San Ramon Resident,Staff for Senator Rainey Consultants Sam McBane,Anderson Brul6 Architects,Inc. Nilpa Jhaveri,Anderson Brul6 Architects,Inc. Which regionallibrary o you use,if auy;acid why? Livermore Public Library,proximity to residence;Diablo Valley College Library,proximity to work. ® Danville Library,proximity to residence;San Ramon Valley Center Library and Pleasant Hill Libraries are farther,but have larger collections. I a San Ramon Library,exclusively,because of convenient hours,no traffic. a Pleasanton and Dublin offer large book,magazine,and CD selections,children's section is large, there are no fines for overdue children's books,materials can be renewed over the Internet.San I Ramon and Danville Libraries have convenient locations for San Ramon residents and offer a variety of programs. j SRVC and DVC have a large variety of reference resources available and knowledgeable staff; Concord has a breadth of children's programs. a DVC Library,through the SRVC,for availability of sources,friendly staff,and expedited service. i a DVC and SRVC Libraries,for familiarity of where to find things and helpful staff. San Ramon,Pleasanton,and Dublin Libraries,because grandchildren enjoy the variety of programs and collections;no overdue fines in the children's section,and convenient locations. Oakland has a large video collection and is close to residence;Pleasant Hill and DVC are located near work;San Ramon Library has convenient hours,a friendly staff,and is not located in a high-traffic area. I a San Ramon Library,for proximity to residence. a Danville,despite a long drive,because it has a good collection,helpful service,and is open 52 j hours per week;San Francisco Main Public Library has a vast collection of music scores not found elsewhere;and San Ramon Library for its Sunday hours. SRVC and Pleasant Hill have a large reference collection,and a knowledgeable/helpful staff. a San Ramon Library is located near residence;Danville offers more Internet time and computers; and Dublin has a collection of automotive shop manuals not found elsewhere. ff 7eac d6 yvus�peclrtll3�ll�e abrrrrr be. t u7 a Online catalog linked to other libraries to locate materials not available,new archives,overall convenience. Final Draft/August 8,2000 Anderson Brul6 Architects,Inc. Page 37 of 89 San Ramon Joint-Use Library City of Son Ramon/Contra Costa County Library/Contra Costa Community College District Needs�AseSimeni and Operational Planning Report for the Son Ramon Joint-Use Library E An flr)i t S Appendix Public Focus Groupl . The history collection. a Hours,knowledgeable staff assistance,no traffic,nearby location,ease of parking. c Ambiance;mixed seating types and materials(online/books,catalogs,print indexes);depth of reference collections;able staff;diversity of people and ages;intermingling of children/young adult section;visual stimulation from posters or artwork;richness of programs;the pulling together of all types of people.Library is one place outside the public/court system that houses such a mix of community members. Plenty of parking spaces,computers,and staff,no waiting. Broad collection of materials,general convenience(parking,staff,etc.). Knowledgeable,patient staff to help those not familiar with how to find things. On-line catalog(ALICE)links library catalogs, allowing alternative access to other libraries in the area.If one library lacks resources,material can be delivered within 24 hours. i 13 Welcoming atmosphere,community pride,diversity of people,comfort,helpful staff. Open to views and activities(for example,Reading Aloud in the children's section);like a"front porch"for the connnunity,where there can be noise or quiet.It is a place that can accommodate all types. Large collections;programs,especially surnrnertime/family activities. t3 Library is an extension and an interactive resource for class activities,aiding instructors in presenting materials through different formats(visual,audio,etc.)that are put on reserve. Children's area occupies them while parent does work;environment is safe to leave them unattended.More access to library equates to more support for children's activities. Ability and willingness to seriously access and deliver material and information. Aesthetics:Displays,comfort,friendly environment.Librarians come to class to demonstrate how to find information;groups of students can come into the library at any time for help. Accessible staff as"library instructors"for how to research. Outreach into community through programs and events. Educational/visually stimulating exhibits.With cutbacks in public schools,need a strong library and staff that can teach to supplement a child's education and avoid its deterioration. What do you dist krerr how 0"Id 0, *11*4iith0*441� an Lack of seats at computer catalog terminals. Small collections. Not enough computers provided for Internet access and reference(these are more time- consurning activities).Books-on-Tape collection needs to be updated for quality of cassettes and number of books available. Need rooms for study groups;need areas suited for specific use to group different noise levels together. Scheduling hours per needs:staff experts for certain area of expertise available at specific times (for example—business people from 6prn to 9pm).Some people objected to this idea and suggested instead a designation of spaces for separated uses. Conflicting use:study versus hanging out.Others tend to perceive library as a not-so-academic place to be,diminishing the integrity of the college institution.Lack of quiet/noisy zones,since some people enjoy background noise. Lack of quiet/loud zones;people disturbing others.Need sociallreading room buffered from main reference area.(see SFSU). Need study rooms,separation of collections.Needs elbow room and big open floor spaces with seating and books configured as a"landscape."Needs better maintenance of books on tape. Needs level change to control noisy activity. Final Draft J August 8,2000 Anderson 6ruI6 Architects,Inc. Page 38 at 89 San Ramon Joint-Use Library City of Son Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library d Exhibits Appendix Public.Focus Groupl Too small to fit the growing population.Needs study rooms,multi-levels,and mixed seating types. Needs better noise insulation,material that does not reverberate.Needs a sight line for the librarian to see across the room Needs more adaptive technology for the impaired.Needs a separated conference/community area. More copiers,maintenance,change machines. Meeting room is too small.Area for help on homework is non-existent and should be provided, along with student discussion area. 13 Computers for word processing are unavailable. a Control of game playing versus research on computers needed;perhaps can better utilize existing resources by sign-up situations,etc. j O Heat gain and glare from lighting;lack of controllable natural sunlight.High maintenance costs for repairing leaky barrel vault. Current joint usage only on some areas and not on the others makes anticipating accessibility of j materials confusing;need access to non-circulating collections between the DVC and SRVC. What is your v sloe of eacc ller t library seriIce? o Open 24 hrs/day,7 days/week. Has the most current releases of books on tape and videos. • Larger meeting room;espresso bar;eating/drinking/reading room;homework help area,fully soundproofed;larger collections;more staff • Remote Intemet/online access to library services:reserve books,check-in/-out over Internet. Connected yet separated spaces for special uses;different kinds of spaces. • More multimedia w/current and emerging tech,brand-new books,new copies of old books. A-V Digital capabilities:CD Players/CD-ROM,DVD,VCRs,can see filmstrips.More programs for young adults.No conflicting space usage.Staff hours to support growth. ® More computers,possibility for online course participation from within the library with j immediate access to references while taking the course. An enormous space to grow into. I. b Free courier service for home delivery of books checked-out over the Internet.Subscriptions to obscure journals and academic periodicals.Classrooms that can be booked for hands-on workshops.A-V viewing room Related booklist provided with books on reserve to aid students ? in research on specific subjects.Security provided to protect the library environment,resources, and advanced technologies. With all of the above,library would require much more parking. Web page with online catalog linked to the San Ramon City site and other libraries.Specifics available to prevent the need to shop from library to library. o Ability to do community events(film festivals,music,etc);central for activity and excitement. • Coffee shops,food,nearby parks physically connected and adjacent.Web page and bulletin board with calendar and list of services. o Publications listing all new books in system w/call number by subject area.Enticing non-users into the library. ® Place to receive/make cell phone calls;literacy program;book clubs;subsidized document delivery service;lockers with adequate security measures;multilingual collections/staff. Community resource center for health,courses,etc.Lap top computer ports. ® Comfortable waiting area. Sign up for programs in library through web/mail/fax,rather than lines in the library. o Laptop hookup areas with connection to lntemet,etc. j Connection to bus system main route,as alternative to driving/parking. Final Draft I August 8,2000 Anderson Brul6 Architects,Inc. Page 39 of 89 San Ramon ,Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and operational Planning Report for the San Ramon Joint-Ilse Library Exhibits Appendix Public Focus Groupl In what ways,f'city,Might t NOF ry04,rzti'0*A th# visio Complex,conflicting mix of services,difficult to keep separate yet combine. Accommodate for time/variety of users,otherwise possible chaos.Huge change in processes. Meeting needs of different groups.Programming spaces for multiple/flexible use.Meeting everyone's needs—unity becomes a challenge. ® A joint-use facility should be transparent:behind-the-scenes cooperation should not be obvious j to the patron...how to combine classification systems,cataloging systems,circulations,online collection services at different levels(educational vs.popular materials)clearly and smoothly? Negotiation of joint contracts,differing policies.Access to collections.—materials needed for students used by public(competition for materials). j a Staff training while upholding the needs of the instructors.Smooth transition without degradation of services to students,instructors,or the general public. ! a Matching hours of operation:hours tend to be longer for students.Allocation of money, prioritization,becomes more complicated. Competition for materials. Does the attention to the Joint-Use Library drain attention from smaller libraries? Improving and j maintaining neighboring libraries gets pushed aside.Moving services from location where people have bonded.Not neglecting current users. 13 Lack of focus if library is situated near coffee shops and restaurants. 13 Pay differential. In what ways, P, ® Lack of focus if library is situated near coffee shops and restaurants. Diverse groups come together•,connections between immediate information for students and I insight for adults. Hangout/community center merges with library—good to spur library interest.More reference material available,more types of material(resource sharing w/o duplicating). a Common lobby between community center and library. g College students as role models to children--interaction. More varied programs offered,participation increase/pull.Community service for students to benefit co ,rm„rnity, One Library card—all purpose;joining of skills. d Opportunity to work on better transport system(public). i Public Focus Group 2 Location San Ramon Community Center Date December 7, 1999 Time 2:00pm to 4:00pm List of Participants Allen Fitzgerald, Parent,Center For Higher Education Business Services Manager (verify spellings of I Bob Lang,Friends of the Library,San Ramon Resident,Liaison For The Library Advisory names] Committee From Park And Community Services Commission,Senior Shirley.Alpert,Library Foundation Board,Volunteer,San Ramon Resident,Library Advisory Committee Chairperson Betty Bortz,Faculty Member Of DVC With Experience In Joint-use Library Work;Representing Final Draft/August 8,2000 Anderson BruI6 Architects,Inc. Page 40 of 89 San Ramon Joint-Use Library City of Son Ramon!Contra Costa County library!Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use library Exhibits Appendix Public Focus Croup 2 Faculty,Librarian,Student Concerns Don Grant,Adult Learner,Friends of the Library,San Ramon 10-Year Resident&Taxpayer Of San Ramon Karin Icing,Parent,San Ramon Resident For 17 Years,7-Year Member Architectural Review Board, Board Member Of San Ramon Education Foundation Stephanie Jones,Parent,San Ramon Resident Bill Clarkson,Parent,San Ramon Resident For 21 Years,San Ramon School Board Member Stethanie Van Ogtrop,Walnut Creek Resident For 12 Years,Br.Librarian In Danville Victoria Zetterquist,Parent Of 5-And 16-Year Old,Adult Learner,Re-Entry Student At Center For Higher Education,San Ramon Resident Mario Tejada,Parent,Adult Learner,College Student At SFSU,College Instructor At Center For Higher Education I Alan Smith,Parent,Library User,Chair Of The CCC Library Corrnnission Chris Wilson,Computer Systems Specialist For SRVC Consultants Sam McBane,Anderson Brul6 Architects,Inc. Nilpa Jhaveri,Anderson Bru16 Architects,Inc. Wfikh reglo0al:tlbrarles do yt►ri�tsei°if�gy?what doJ►nr#.l'11 d�1i11 ab aul�the�re P I San Ramon Library: good location with easy access for local residents;small collections,often requiring patrons to visit farther locations to find less common materials. d San Ramon Library:good location;Pleasanton:better for range of materials.Recently more time being spent at Barnes&Noble for its relaxed atmosphere and additional services. a San Ramon Library:Community place,central to San Ramon.Parking expansion necessary, private from adjacent restaurant parking.Lack of funding for materials and staff. DVC:Enclosed rooms for group discussion without bothering people who need quiet.Center for Higher Education:Limited hours and space.More people are willing to buy the book or research 1 on the Internet than use the library to avoid parking problems and lines. Internet access,study rooms are helpful.Parking is difficult. 1 a Road blocks between parking and beginning research,finding information and making photocopies.Re-entry students study odd hours because of family responsibility;libraries are not open.Copiers not maintained,not enough machines;more time spent looking for coins or for a functioning copier.Study/community access rooms and helpful staff are a plus. 1 Pleasant Hill:inconsistent hours are difficult to memorize.Too much time to get new materials (newspapers,for example). I San Ramon Library:open,bright facility with variety of resources(Internet,library links, catalogs).Too small;more current resources required. San Ramon Library:diversity of people,ages,activities(jazz concerts,etc.).Not enough money to please everyone.Parking is not a problem San Ramon Library:Extended hours,excellent children's programs(need more),helpful and friendly staff(need more),not enough computer access. Staff is knowledgeable,friendly,and willing to assist.Good online resources.No dirty,dusty, dark rooms. Library size does not reflect community size.Internet access is a plus,but needs to be advertised/taught more.Staff is helpful What Is your v.�s#on:�J� l���Irrai :�eri�tel+ � . Internet access,study rooms are helpful.Parking is difficult. a Availability of staff,rooms,hours,space,and materials whenever/however much needed. Final Draft 1 August 8,2000 Anderson Brul6 Architects, Inc. Page 41 of 89 Safe Ramon Joint-Use Library City of San Ramon J Contra Costa County Library!Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Public Focus Group 2 a Remote materials/information download capabilities---virtual library at home.Library as a community function eliminated(unnecessary).Adequate technical assistance also provided. Library as a community function expanded:more children's programs.Children can play while parent works.Classrooms for instruction on how to troubleshoot or download,etc.Cafe j environments are goad provided some social and non-social spaces. Materials,improved meeting room facilities,adequate heating.AN rooms. a Library as a destination.More computers,copiers,printers,various sized meeting room,wide i variety of materials. All of the above.Central location for San Ramon residents,abundant parking,bright and cheery atmosphere.Internet access with adequate support equipment,study rooms,variety location, ? parking,bright,cheery,materials to study or kill time,AN All of the above with emphasis on Internet access in study rooms,hands on training for how to 1 use library. More focus on house-bound or elderly citizens(through Internet,etc.) Stronger connection to teens,interaction with helping elderly and children.Virtual library with state-of-the-art technology.Soft,cozy reading area for children.Lighting and climate control. Ergonomics of furniture.Time and attention given to interior materials. Atmosphere similar to a Barnes and Noble or Borders. Attractive billboard to highlight latest events,getting information out to people in a simple way.Teens and children working together. Focus on friendly,engaging,positive,knowledgeable staff and service.Circulation intuitively apparent despite the complicated organization.Facility should offer different services than Barnes and Noble and should not be the competition.Capitalize on mixed group interaction. Q Multilingual/multicultural collections. In what%wys,tf any,Might the joint ptrbU leeMeV tiPbrary 8 MWIY amt"that vilsfart? i a Power play of control between community and college.Who has priority?What criteria decide this priority. a Conflict of community goals and college goals. Q Each organization's paperwork is already ridiculous;how do you keep it simple without impacting patrons?Can be addressed ahead of time without impact? d Will some material be reserved for students only?Will material reserved for students be taken out by community?Separation of reserves and circulation. Competition between students and I public.Restricted access to material that public wants but can't get to. Combining service/staffing procedures,pay.Conflict among children's area,general public use, and college use.Need lots of space for program. ti Setting that mothers will want to bring in their small children.Retaining an atmosphere for children among college students?Accessibility.Adequate parking. I n College students versus public?Noise levels among different groups.Collection funding joint or separate?Budget to provide collections to meet everyone's needs?Can the general public check out a book that was bought by the college? Funding concerns are complex.How to join the administrations?Salaries?If project is terminated,who owns what(exit strategies)? n How to create zones within the library;how to minimize conflicting use and maximize on i interaction at the same time. Does the organization with less money lose out?Will there be a power struggle? j q Can the differing communities be melded together without pacifying the flavor that characterizes each one? a Hours of operation different for public and college?Separation of Internet services for children, Final Graft!August 8,2000 Anderson grul6 Architects,Inc. �� � Page 42 of 89 San Ramon Joint-Use Library City of San Ramon 1 Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library a ExhitDits Appendix Public Focus Croup 2 for adults. In what ways,if any,might a f oint-use Libraryposid0dy; ect your vision of services? Two sources:resource sharing,additional funding for programs,savings in energy,space,double expertise of the collective staff,additional perspectives among staff,new ideas. Universities and colleges are funded more than elementary to high school;resources will now be available for all.A stronger library makes up for lack of funds and lack of resources for elementary to high school students.Exciting to be involved in a new concept. More technology available;more knowledgeable staff. G Access to university library system,to bring books in from other college/university. Exposure to university is an asset for community.Planting seeds in youth because have access to the college materials and interaction with the students.Lifelong learning,planning for future. Separation of function/age groups by floor/entrances.Opportunity to provide spaces for every different type of user,particularly children. c Incorporate things that work from each system to update the new whole.Will accept tradeoff of location for services.Also will force the regional libraries to become more up to date through competition.If this concept works,can expand to other library facilities. Diversity—prominent place for all ages to come together.Can see everyone and not just your crowd. c Opportunity for college students to interact with children,to initiate programs,rather than separating age groups.Several volunteer opportunities already exist,can expand with internship positions.Child occupied by story time while parent works.Been done in San Josue-have benefits here of knowing the pitfalls,positive aspects. c Increased service hours and community access to research materials.Potential to instigate unique programs.Perfect venue to facilitate hands-on programs.Ability to create one-stop center for parent.Ability to instruct kids on Internet research.Not doubling up on resources.Increased ability to get additional research materials. Careful study of use to estimate seats/machines needed leads to realization of savings. Economies of scale.Can use money saved for materials,programs.Opportunity for more efficient use of space. Young children exposed to all age groups,not isolated.The community's front porch.Empowers the child by giving the advantage of exposure to high school and college students rather than isolation among age groups.Makes the idea of continuing education more familiar,less alien. j Progression of life phases—toddler to senior citizen. o Flexibility possible. Highlight/focus on higher education.Community to plan for and redirect effort at higher education. Ad'didenal orri tints ` Library in Mountain View is spectacular in general,especially for its children's area;child and user friendly Large bookstores and Internet are becoming the competition for the library.Bookstores—can read,listen to music,sit anywhere,drink coffee.Ambiance is warm Internet--can find new material that libraries do not have.Libraries can join the competition by offering these services, sidestep the competition by offering something else,or both. Successful signage and use of color coordination for clear circulation,see Sunnyvale Library. 1 Final Graft/August 8,2000 Anderson Brul6 Architects,Inc. page 43 of 89 San RamanJoint-Use Library City of San Ramon/Contra Costo County Library/Contra Costa Community College District w .__.._ ._.___._.._._._._..__ _ ...w . __... __ ._ _ Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Public Focus Group 3 Location San Ramon Library Meeting Room Date December 7, 1999 Time 17:00pm to 9:00pm i List of Participants Anjilee Mahajan,High School Student,San Ramon Library Staff Member,San Ramon Resident Ari Anne Fry,Parent,Young Adult/College Student,Frequent Library User Barbara Gear,Adult Learner,San Ramon Resident,Retiree s Warren Birt,Adult Learner,Professor Of Geography At San Ramon Valley Center Carole May,Faculty Member At DVC And Center For Higher Learning,San Ramon Resident Michael Bernard,Member Of The Small-Business Community Yvonne limber,Friends of the Library,San Ramon Resident,Library Advisory Committee Member Phil Reed,Adult Learner,Retired 1-12 Teacher,San Ramon Resident,Member Of Senior Advisory i Committee,Senior Scholar,Frequent Library User For:investment Research Robert Callen,Parent,Adult Learner,Friends of the Library,San Ramon Resident,Member Of The Business Community,San Ramon Library Foundation Board Member David Zajas,Parent Of 10-And 12-Year Olds Gladys Mcwood,Adult Learner,Library User,Long Time San Ramon Resident,Member Of The j Business Community,Former Chair San Ramon Library Advisory Comnrittee,Library Foundation Member Lois lamoroff,Friends of the Library,San Ramon Resident,Small-Business Owner,Library Volunteer,Former Member Of The Library Advisory Committee Consultants Sam McBane,Anderson Brul6 Architects,Inc. I Nilpa 3haveri,Anderson Bruli Architects,Inc. s i�r_at d�err;I'fk�rlial tr�rtr#,i=71r�r+��tr►�s7atiF ttfi�rrfex:�+au�. eP f a Flexibility possible. I a Catalog linked to other libraries in Contra Costa County is helpful.Not enough books. I a San Ramon Library has a helpful staff.Insufficiently quiet places to read. a Enthusiastic volunteers at Danville and San Ramon Libraries.Not enough younger volunteers. a Satellite of San Ramon Library in DVC,connected through the Internet.Collection is limited and more patrons are needed. a Use of different libraries for different things.Each has"character"that supports the type of + activity.For leisure,periodicals,novels;comfortable setting,background noise.For research, Internet,copy machines,and professional journals;sophisticated setting. i a San Ramon Library:City contribution is a plus.Not enough space to study/sit and read.Need more computers,more study spaces,more research and business oriented materials. a Free information available to all.Problems with access to machines(computers,copiers),access to fast info,fast copying,technology.Collections need constant updating.Software for minor graphics and word processing(software for research papers)are non-existent at San Ramon Library. a San Ramon Library:open long hours for late-night studying.Not technologically advanced(no word processing programs),need more computers. a Excellent programs,always full;excellent special events(jazz concerts,etc.);active volunteers; central location for San Ramon patrons.Not open long enough hours,limited best sellers,limited parking,and limited rooms for community use. a San Ramon has a beautiful,comfortable,attractive facility with lots of community support; variety of children's programs;long hours of operation;tremendously supportive staff; lots of attention given to children to find books. Final Draft/August 8.2000 Anderson gruI6 Architects, Inc. � � Page 44 of 89 San Ramon Joint_-Use Library City of Son Ramon/Contra Costo County Library/Contra Costa Community College District n Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Public Focus Group 3 Increasing popularity with community.Space not large enough;no space to sit together as a i family,no more foam cushions to sit on the ground. What is your vision of excellent library service? Business hours longer,from Sam to l Opm to serve those who work and commute.Lap top plug- in areas. More diverse adult programs/discussions.Professors/residents/community people conduct i lectures.Community has tons to offer.Library as museum. Library setting in combination with learning.Education,hands-on classes for learning use of technology. _ Expanded music section with sheet music,audio collections.Also art,painting. Multimedia: all types of materials available on each subject.For example,books on an artist will be accompanied by prints of paintings,videos,audios,manuscripts,etc.Topics identified with every type of media to express each.(see Denver art museum) Student teachers for tutoring youth.Appropriate resources available. Instant availability to everything wanted,whenever wanted.If not available,it will be delivered within 24 hours. 1 Plenty of tangible space for books and similar materials in an increasingly virtual world. Appropriate spaces for noisy and quiet uses.Not only a place where information arrives,but a center that draws you.Interaction for diverse groups.More things to get us into public and out of the home. Central to community,information free and available to everyone. Secure outdoor seating space to take material outdoors. Stronger children's programs.Reading clubs,cushions on the floor,activities,tie into childhood development.Repository for history of the community:political and natural documentation, historical collection of different people's lifestyles,pictures,a/v,etc. Within San Ramon's City Center.Busing system;special library buses for - kids/schools/homebound seniors.Outreach programs for children,schools,elderly,house-bound. Photocopy place(like Kinko's),coffee shop,with trained employees within library.View library as a business.Affiliations with businesses for producing documents,posters.Coffee shop for _ I atmosphere.Each class has link in library web site where students can post papers as reference for other students.Collaborative coursework.Entire books available on the server. Self check- out to free the staff(ref.Danville Library).Knowledgeable staff to help with more I technologically advanced ways to fmd info("navigators"). Better and faster computers and software.State of the art technology allows use of both computers and books in one location. Involve business community in services and support.Businesses invest in student's future with I computers/donations,and therefore benefit their own future.Place for the business community/technologically savvy Silicon Valley people to become involved in community. ® Provide business services:Hi-tech services collaboratively funded;provide teleconference facility with small fee.Provide faxing services,etc.Community support. In whait,ways,f any,Mi o#1 a jr;W,', blic�coll a llbr erg'- OgAttiivEdy..aff ed t/sK4 ylsiEon? Need separation of uses. Common vision to be identified,or else chaos.Too much separation kills the idea of a joint-use library. Common goal necessary,not just a common building.Common vision is the challenge. Utilize the diversity and avoid a"house divided under one roof."Collaborative,not competitive, nature is required and is the challenge.Maintaining interaction without chaos. Final Draft/August 8,2000 Anderson Brut€Architects,Inc. Page 45 of 89 Sari Ramon Joint-Use Library �F City of son Ramon/Contra Costa County Library/Contra Costa Community College District o Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Public Focus Group 3 Allocation of funds.Getting others(taxpayers)to buy into the idea.Reassuring the community. g Children feeling comfortable with college students.Conflicting activities.Competition for i resources. Motivating businesses and taxpayers to fund the library. a Retain new technology,quality of technology,despite price cutting.Expensive technology avoided if cost cuts are necessary'?Impact on students,who needs these resources.Places already Iexist that are beautifuUnice but not technologically advanced.Students need place with technology for research,not just a nice place to sit. Defining library's role within the community;what does the community want for this library? What are the priorities of the library? I Q Defining,then prioritizing,are the main challenges.Need to face the fact that everything can't be put into the library:too many ideals involved,not enough space. ti Will the college atmosphere be intimidating for others when translated into the Joint-use Library scheme?College library character versus neighborhood library character.Complementing Central and Regional Libraries without"steeping on toes,"Integration of County and community I college staffs,organizational structures,skills. Campus parking versus community parking;both are inherently different.Campus parking i usually involves off-site parking,"parking lots 1,2,3...,"while coirm nmity libraries have their own small lot in front of the building. a Integration of public transportation System to the new library. whir' lif rr�,y rralghif ;J�x ir;' . ra l .'` Pic Joint funds,sharing.Cost savings;not duplicating services.Bigger pull because more resources available. Can become an incredible neighborhood.library.Access for all to college resources.Community resources available to students as well. Collaboration of library with educational opportunities. Learning+Library to assist one another. Classes/programs combine learning and library experience. l Q Not unnecessarily duplicating services or materials. Collaborating on expertise---Faculty and community member lectures/presentations,exhibitions j or projects assigned from school for facility.Self paced software for learning.Collaboration of staff for expanding the collective knowledge base."Learning center,"-not community college or library. jCollaborative in knowledge base as well as in funding and service hours. Relieves pressure on San Ramon and Danville Libraries. Evolution of library into a social club;a popular place to be. d Opportunity to get away from the Internet and into a great,central,social setting.Reference collection and services"the best." Integrates the large number of expected newcomers into Dougherty Valley.Good method of cohesion of 2 communities.Library can serve to bond neighboring communities and to further bond the expanding community of Dougherty Valley. Open longer hours. g Students volunteer to help in areas of library specific to the course. Final Draft J August 8,2000 Anderson Brum Architects,Inc. Page 46 of 89 Son Ramon Joint-Use Library City of San Ramon/Contra Costa County library/Contra Costa Community College Dlstdct Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library EXnibits Appendix Community Forum Location ! San Ramon Community Center Date i December 9, 1999 Time 7:30 p.m.to 9:30 p.m. List of Participants Anne Cain,County Librarian,Contra Costa County Library j Jean Ann Flaherty,Educator And Member Of The Local Community Karl Fischer,San Ramon Valley Times Yvonne Kimber,San Ramon Library Advisory Committee Karen McNamara,City Of San Ramon I Jeff Eorio,City Of San Ramon Dr.Randal G.McNally,Director,San Ramon Valley Center,Diablo Valley College Don Grant,San Raman Resident Bonnie Grant,San Ramon Resident Ken Mintz,San Ramon Parks And Community Services Commission Pauline Nolte, San Ramon Library Foundation; San Ramon Parks And Community Services Commission Nancy Tatarka,San Ramon City Council Tom Beckett,Vice Chancellor,Facilities And Operations,Contra Costa Community College District Curt Kinney,San Ramon City Council,Mayor P Dave Hudson,San Ramon City Council Leonard Roudman,San Ramon Library,Youth Services Librarian Joyce Gunn,San Ramon Library,Branch Manager Mary Dolven,Diablo Valley College Library Judy Hayes,Diablo Valley College,SRVC,Librarian For Contra Costa County And Alameda County Libraries Consultants Pamela Anderson-Brali,Anderson Bru16 Architects,Inc. Sam McBane,Anderson Bruli Architects,Inc. i Exercises l Envisioning a Expanded resources beyond public:staff,topics,business/sciences,research.Heightened volunteerism. a Connecting with extended educational resources. a Lipper division connections:continuing education,other joint programs. a "Less books,more computers:"effective use of technology,wise resource allocation.Expanded hours of operation.Equal,open access.Children's Library integral to Joint-use Library. 1 Integration of SRVC Child Development to Children's Library. a Adequate space to meet needs.More books,availability. a Space that has different zones to accommodate different needs and uses rather than separation of age groups. a Adequate parking dedicated for library use. a Acoustical issues are addressed in design(zoning,separate study rooms). a Border's atmosphere:soft seating,inviting. State-of-the-art lighting. ! a Natural lighting. ® Reading rooms;grand,library setting,interior/exterior on the creek,views. Final Draft August 8,2000 Andersen Brum Architects,Inc. Page 47 of a r � .« Sten Ramon .Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District fl Needs Assessment and operational Planning Report for the San Ramon Joint-use Library EAn flo1tS Appendix Community Forum a Holistic:the sum is greater than its parts. i 3 Idendfying Core Values a Education of people of all ages. a Sense of expanded community.Creative programs that encourage all users. No"Big dog,little dog:" equal,shared management. Future-thinking;expansion needs. a Behind-the-scenes collaboration and a strong sense of trust. a Inclusivity:both staff and users feel included,as a team. a Ease of uselaccess for all levels of users. Learning environment. a Civic pride(exemplary,high standard). ( � Appreciation for the diversity of use. j a Fiscally responsible,commitment from all. a Excellent resources for all varied users. a Library creates the opportunity for the community to come together. a Library encourages any individual to reach as high as he/she wants to go. a Inviting:they want to go and be there. E a Common territory:one not intruding on the other. a Views as inspiration to learning and enjoyment of the library. a Provide spaces to meet and interact(for example,benches outside). a Less solid walls,more glass. a Facilities for Friends of the Library,honor system shelf. j a SRVC/l.?VC Friends collaboration with San Ramon Library Foundation. ( a Flexibility designed into facility;evolution over tune. a Outreach to senior citizens. Spaces available for access to technology. a Access to disabled. a Service delivery is provided by staff in a seamless,inspired,excited fashion to all users. I a Fully extend resources of both community and college libraries to all users. a Equipment(copy machines)acoustically separated. a Users are oriented to the highest/best use of this new concept;not overwhelmed. a Combined resources expands opportunities. Identifing.joint arse Literary. Isarte a How big,how much? a Selling the project. a Is this welcomed? a Benchmark,do not reinvent. a Use patterns—safeguard community/college needs.Manage population peaks. a Parking,public transit access. a Classification(separate systems). a Circulation(reserves,academic). Faculty will get the support they need. a Neutral space manager to prevent prioritized used. a Balanced decision-making. a Flexibility in design to accommodate future emerging needs. a Future space issues,expanded hours,online coursework supported through space allocation,do Final Draft!August 8,2000 Anderson 8rul6 Architects, Inc. Page 48 of 89 ,San Ramon Joint-Use Library _ City of Son Ramon/Contra Costa County Library/Contra Costa Community College District ®Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Appendix Community Forum not lose the popular reading focus. c Funding conunitments(State,Developer).,Timing is critical to joint-use. Phasing of construction? Coordination in Dougherty Valley. Are we willing to do something different? Proposition 14 on March ballot;sales tax on November ballot. Feedback/Flus(0)or Delta(0) ®Not enough public present.Need to continue to stress involvement. N More detailed,ongoing information. ®Other methods for input. ®This kind of community process is less attended during such early stages of the project. EZ The idea of trying to solicit the community's perspective. 0 Focus Groups j 0 Question/answer sessions. i Survey l Questionnaire,November 1999 A survey/questionnaire dated November 24, 1999 was distributed at the Diablo Valley College,San j Ramon Valley Center and San Ramon Libraries. Nine(9)responses were received,and are reflected I here as written. Please note that the questionnaires were printed on two sides;many respondents did not complete Page 2. f Which regional library do ydu use,ifany,and wvhy? - San Ramon,Contra Costa County Library: I use this library because it is a convenient distance from CHE,it's clean,there is a lot of information,and they have a helpful staff. a San Ramon Library:it's close to home and somewhat large. 12 DVC and CHE because it is easy since I am already here for classes. a Danville for the Internet;Pleasant Hill has great sources,and lots of them. San Ramon because I live nearby. The San Ramon Library for research and studying. Pleasanton library because I live in Pleasanton and it's a nice library. Walnut Creek and Pleasant Hill are close to home;CHE and San Ramon for class. I What do you especially like about the library you use? n I enjoy being able to research information with the help of friendly staff at San Ramon Library. It has a lot of tables to study at,even when busy. I a I like the DVC library the best because it is well stocked but people working at both are very nice and helpful. o A Iot of books,info,helpful. A lot of books,can find everything! It's quiet. e There are a lot of resources and different materials(magazines,audio,etc.) I like the availability of the books and materials needed for my studies. The CHE Library is very convenient when taking classes and is a quiet place to study on campus. )$What do ynu d014 ar how,would y ;c3irt>�ge the i�brary ypu use,nosh+ final Draft 1 August 8,2000 Andersen 8rul6 Architects, Inc. Page 49 of 89 San Raman Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costo Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Survey/Questionnaire,November 1999 ® The time limit to check out each book is too short and the late charges are too expensive. ® They should have more computers available. 13 Danville has no books for college kids,little help for research. Nothing. Not a lot of reference books. More computers,especially that have the Internet. j ® I would like the CHE Library to have more current books. I do appreciate the access to order books from the DVC Library,but the DVC books are also outdated. O'hat Is your vision of excellent library serval? Having a lot of books,computers,tables,and people who know how to work everything at the j library. 13 It is fine the way it is. Nice librarians that are willing to help when needed. 11, A clean,quiet place to obtain learning information for class studies. A central location is important as I work and take classes and need easy accessibility. i What opportunities dues a f pint community college l pubik`Ubtary presext in u0l6 that vision? I can do college work even when the college isn't open. ® Better and more current books and information. What challenges does a Joint connmunity college Iprtbltc Ilbrury present In frel,PoRog that vision? 13 Will have to share space with the public,deal with noisy kids. Will the library be as easily accessible when attending classes. Any other comments? The librarian at CHE library is doing a good job. She is always pleasant and helpful. Final Draft/August 8,2000 Anderson Brum Architects,Inco � � Page 50 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits _ Appendix Operational Planning [introduction,process overview...] Workshops Context To bring together staff from partner organizations to discuss and come to consensus on issues within an environment that embraces the commitment to collaboration and synergy modeled by the Core Team. Purpose To allow staff with functional expertise to first discuss key issues, and then develop common goals for resolution. 13 To discuss strategies for next steps that support implementation of planning. Intended Results o Key Issue Statements 13 Goals for Resolution of Key Issues 13 Strategy Concepts 13 Next Steps Workshop 1 User Services Focus Logistics Monday,January 24,2000 13 10:00 a.m.to 5:00 p.m. i a San Ramon Community Center,Terrace Room Agenda I. Introduction A. Context,Purpose and Intended Results B. Agenda Review C. Introduction of Workshop Participants II. Project Background and Process Overview A. Project History and Data B. Process Overview III. Global Opportunities and Challenges A. Review Collective Lists generated by Core Team,Focus Groups and Community Forum B. Brainstorm Additional Items 1. Trending j 2. Emerging Needs 3. Functional and Philosophical Synergies IV. Lunch(noon) V. Focus Area Key Issues A. Small Group Exercise:Develop Key Issues _ B. Presentation/Discussion C. Categorization D. Small Group Exercise:Goals for Resolution _ E. Presentation/Discussion VI. Operational Models A. Example Diagrams B. Discussion of Strengths and Weaknesses C. Alignment to Goals for Key Issues Resolution VII. Conclusion A. Feedback B. Next Steps Final Draft I August 8,2000 Anderson BruI6 Architects, Inc. Page 51 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Workshop I User Services Focus Contra Costa County 1. Joyce Gunn,Branch Manager San Ramon Library Library Participants 2, Melinda Sisson,Deputy County Librarian:Public Services 3. Anne Cain,County Librarian 4. Linda Saltzer,Central Library Manager 5. Mar Jennings,Information Systems Librarian 6. Cathy Sanford,Deputy County Librarian:Support Services 7. Robin Calonge,Library Assistant,San Ramon Library 8. Pauline Nolte,Parks Commissioner,Library Foundation,Library Commissioner,etc. Community College 9. Melissa Jacobson,Faculty District Participants # 10. Betty Bortz,Reference Librarian,Diablo Valley College 11. Judy Hayes, Diablo Valley College, SRVC, Librarian For Contra Costa County And Alameda County Libraries 12. Ruth Sison,Instruction Librarian 13. Andy Kivel,Information Technology/Reference Librarian 14. Lorrita Ford,Collection Development/Access Services Librarian,Diablo Valley College 15. Mary Dolven,Director of Library Services,Diablo Valley College 16. Dr.Randal G.McNally,Director,San Ramon Valley Center,Diablo Valley College 117. Tom Beckett, Vice Chancellor, Facilities and Operations, Contra Costa Community College District City of San Ramon 18. Steve Piersol,Recreation Supervisor Participants 19. Kim Giuliano-Recreation Supervisor i 20. Jennifer Hergesheimer-Marketing Specialist 3 21. Mary Ann Wilkman -Volunteer Coordinator for City and Library 22. Karen McNamara,Community Services Manager Consultant Team 23, Sara McBane,Facilitator,Anderson Brul6 Architects,Inc. 24. Gloria Novak,Facilitator Focus Topics Assumptions o All services that are currently provided by the county and community college district libraries I will be provided at the San Ramon Joint-Use Library. c Seamless(partnership not readily or adversely perceived by users of the library) c One collection presented to library users; one integrated, seamless online catalog presented to library users Topics for Discussion include,but are not limited to: • Service Delivery Philosophies • Library and Community Services a Reference • Library Instruction n Computer Labs a Remote Access Distance Learning a Media Services i a hours of Service Faculty Support Final Draft i August 8,2000 Anderson Brum Architects,Inc. Page 52 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Workshop 1 User Services Focus • Community Programs • Special Library Programs o Friends of the Library • Children's Services • Adult and Young Adult Services • Volunteer Services a Public Information Services 13 Automated Systems from user perspective Expectations o Ensuring programs are available for school age children. c Exploring cooperation from three(3)constituent perspectives To represent faculty(be a voice)of SRVC Looking forward to meeting everyone here;see this as an interesting challenge and am interested in further involvement Sharing the perspective of the City—non traditional Learn more about this partnership and concept a Offer expertise in Marketing and Public Relations o Hear CCD's philosophy on volunteerism • Hear vision(s),specifically the City's n Professional,honest and truthful. Bring staff expertise to the planning effort;planning instead of repairing. We can accomplish more together. All here will share sense of excitement greater than the sum of parts. Focus on implementation and details Library Foundation needs are considered and receive continued support a Represent instructional facility needs for SRVC ® Hoping to identify issues and service areas;hope for surprise at overlap ® Watch out for student needs. j 13 Able to contribute—joint experience I o Learn more about the project—make a contribution • Interested in resource sharing issues and cataloging • Represent interests and needs of the public • To explore whether leisure-oriented classes and multiple ages/teen/student centers can be blended • Looking for opportunities to tie into the schools. Discovery a Who is the community? • What is the SRVC Curriculum? General a Diverse ages o day(younger) '/i are matriculating o evening(returning adults and working adults) Business Workshops(job related skills training) Currently have many concurrent enrollments;SRVC and DVC Las Positas College(LPC)is vocationally focused Few collegiate athletics. No duplication of DVC or LPC • Need to diversify the demographics • Performing Arts Theatre? Faculty desire a shared discussion. • Other facilities at Dougherty Valley—SRVC shared use Final Draft/August 8,2000 Anderson Brul6 Architects, Inc. Page 53 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College Dlstdct ,Needs Assessment and operat!onal Punning report for the Son Ramon Joint-Use library a Exhibits Appendix Workshop I User Services Focus ' n Child Care a Senior o Community Center a Looking forward to operative planning with school districts and the public library CC meets with school libraries—currently focusing on information competencies Feedback ®Purposeful to recognize and discuss generalities of spatial use Plus or Delta(! Community collisioning Tutoring spaces ®We're at 35,000 feet(altitude)—too detailed to present operational diagrams. Let's not cut to the chase too quickly. *Ensure participants stay on track. Focus is clear(on topic). *Discovery process and questions helped the understanding of entities. I *Exciting. Learned a lot from each other,building understanding and consensus. *Commonality! More than suspected. *Philosophical commonalities *City's understanding of quality library service *Can we get what we wrote 4 years from now? 11 Intentionally kept goals broad 0 Lunch! Next Steps Report to DVOC i 3 Key Issue Statements- Workshop 1 User Services Focus Service Ddive,ry o-4110sophy { fl Current Service Philosophies a County Library(public libraries in general)serve everyone. d SRVC serves students and faculty primarily,also others in limited fashion. c Self service by users is a goal for both libraries a Both libraries have an instructional focus. c What methods will we use to break down perceptions of separate users to embrace the concept of community library as opposed to County,College,City,etc. } a Capitalize on each other's strengths! I $ How can we all get on the same page w/regards to implementing a consistent customer service philosophy a Performance Evaluation of Services • Student evaluation(s) a City program evaluation o City 3-year survey on customer service • Library—in-house surveys • SRLF surveys • DVC Accreditation issues • Library and Information Technology classes Gaal a Common service philosophy that takes into account the mission and diverse needs of each entity a Establish service standards Final Draft f August 8,2000 Anderson BruI6 Architects,Inc. Page 54 of 89 San Ramon Joint-Use Library City of Son Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the Son Ramon Joint-Use Library Exhibits Appendix Key Issue Statements- Workshop 1 User Services Focus Remove artificial barriers o Embrace Community Library concept vs.County Library and College Libraries jointly operating. Establish`team'mentality ® Establish user advisory groups—evaluation,goal setting ® Recruit staff that embrace service standards and philosophies a Continuous communication and reinforcement of service philosophies Separate areas(space)based on behavior and need,not just ages(i.e.quiet,talking ok,etc.) ADA Issue a We must address ADA issues beyond facilities,specialized equipment,access,and programs to embrace and encourage those with disabilities. Goal - Provide equalized access to services and resources to persons with disabilities. Reference Issue i ° Providing reference services that respond to a broad group of users(including children,adults, I community college students and faculty,etc.) c quick reference vs.targeted reference c staffing a multiple reference desks? o printed vs.electronic reference _ 0 develop service philosophies o incorporate a triage approach Instruction vs.handing out information jStaff training will be necessary to support any resolution 3 How to design/provide appropriate reference/information services to meet the needs of all users 13 How to appropriately use volunteers to support reference and information assistance services Goal 3 Answer every user's question. j All staff are appropriately trained to answer every user's question f13Reference collection and services will adequately support the staff and users Distance Learning Issue d We first need to establish whether distance learning is an important,desirable,required component for this library. It will be necessary to determine the necessary technology,resources and other requirements to support distance learning. Need to determine what part of distance learning component is video conferencing;collaborative learning ® Is this a part of the library? Goal o Define what this is • Identify the most appropriate setting,place,entity • Identify where experts are within the entity Facw&Support; Issue a How to create and maintain a philosophy of teaming and partnership between faculty and staff. Final Draft/August 8,2000 Anderson Brul6 Architects,Inc. Page 55 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costo County Library/Contra Costo Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library m Exhibits Appendix Key Issue Statements- Workshop 1 User Services Focus ° Faculty and librarians as a team Library as an instructional program ! ° The role of the librarian • Determine the number of reserve volumes vs.circulating volumes. ° Awareness of assignments in the college and local high schools and middle schools in a timely manner to enable the library to provide support with collection and other resources. ° Explore expectations about reserve materials(not including faculty-owned materials); will there be conflict with circulation or access regarding the general public ° Concern over assignments and how they might affect the number of materials in reserve versus the amount of material available for circulation ° Special collections for instructional use • Faculty use of collections Goal j o Create a philosophy of teamwork between faculty and library staff. ° Provide room/space for personal faculty-owned Reserve Materials. 13 Support faculty instruction outside the classroom(exhibits,texts,etc.) I Reserve Alwerlals Issue ° Faculty Reserves(faculty-owned) 1 Instrument Reserves ° Electronic Reserves l Special LibraryPrograms aad metiiitles Issue ° Bibliographic Instruction/`How to use the library' ° Offer classes on how to use `library'services and resources for all ages. ° College classes ° Providing instruction for different levels and ages ° Would need to be offered in day and evening hours ° Programs tailored for specific topics;identified community,faculty,etc. ° Must meet evaluation and monitor success of programs by all ° To provide different formats of instruction, e.g. online tutorial, workbook, traditional classes,videoconferencing ° How to design appropriate levels, staffing and methods in library instruction / tutorial / orientation(continuum) ° Literacy ° None at DVC;is at CCCL ° E.S.L. ° "Information Competency Requirement"for DVC ° Adult Program ° Homework Help Center ® Tutoring ° Reading Room a Potential Senior Center use and periodical collection configuration j13 Coordination of Community Programming ° Determine appropriate roles for each entity in providing `classes' to evaluate broad range of I offerings and avoid duplication(unless demand is present) ° Cafe Rental of Facilities,e.g.Gazebo Weddings Final Draft/August 8,2000 Anderson Brul6 Architects, Inc. Page 56 of 89 San Ramon Joint-Use Library City of Son Ramon/Contra Costo County Library/Contra Costa Community College District Needs Assessment and operational Planning Report for the Son Ramon Joint-Use Library EXhibits Appendix Key Issue Statements- Workshop I User Serplces Focus Exhibit Space a space needed • policy for use • Support for Instruction l Copier and other equipment needs to support library collections and use tE S Goal a Establish a Literacy Program based on existing programs Establish student support that includes homework help and tutoring for K-14 students. Provide support for populations where English is a second language 13 Address information competency needs of K-14 and senior citizens 13 Provide space for and develop policies related to exhibits • Address photocopy and printing requirements based on access to information resources. Community programs Issue c Number of rooms available. o Blend use of meeting rooms between Library,Parks and Community Services and College along with group study rooms ® Criteria for use and prioritization or allocation. How to coordinate and define community programs held at the library which are complementary and not competitive with other offerings (e.g. college classes) or a duplication of programming provided. Goal Successful resolution must: a Be coordinated c Included in space planning for facility Q Meet interests of the community 6 Seek partnership with schools Seek business partnerships Use `experts' from faculty,community,staff,etc. e Identify the library as a cultural center for the community and surrounding area. Be planned and evaluated with user surveys a Examples:Online Investing, Shakespeare,California History I Children's Services Issue Always someone available who's comfortable with working with children and knowledgeable about children's reference sources. o Young Adult designated space separate from children's 13 Sight lines are important How to design appropriate `space'for children's programs Continue the same level of children's programs at the new branch • Expand using SRVC resources by connecting students with children(i.e. storytelling hands- on) • Expand through collaboration and partnering with the Senior Center and Community Center located in the Dougherty Valley Village Center Separate spaces with common areas? 13 Increase collections available to children 13 Noise addressed in an enclosed room? 13 How to cross-train to provide services to all patrons(ages) Final Draft/August 8,2000 Anderson Brul6 Architects,Inc. Page 57 of 89 San Ramon Joint-Use Library City of San Ramon 1 Contra Costa county Library!Contra Costa Community College District m .a Needs Assessment and operational Manning Report for the San Ramon Joint-Use Library EAni,bits Appendix Key Issue Statements-Workshop I User Services Focus Goal Comprehensive cross-training between community and college district staff to provide services to children Provide a separate space for children's collection with common areas for families Designate a space for children's programs/storytelling,puppet shows,performers Explore needs of teen population/homework help centers and tutoring j Remote Access Issue Remote access to databases from home login at anytime Is there a need to separate con mmumity college login to this conuramity library? I o What databases will be available to the public? n Need to determine which databases the organizations have in common and what should be the philosophy of access a Consortium memberships and negotiated licenses i Hours o,f` cervica Issue Shared by everyone Available Funding o Operational Issues a Student shelvers—pay After hours availability and access Meeting Room G Extended Hours Study i Community Programs a Design Issues regarding zoning,accessibility from/to exterior or through building Current Hours DVC Hours ,San Ramon Valley Center San Ramon library I Monday 7:45 a.m.—9:50 p.m. 4 10:00 a.m.-5:30 p.m. 10:00 a.m.—8:00 p.m. Tuesday 7:45 a.m.--9:50 p.m. 10:00 a.m.-5:30 p.m. 10:00 a.m --8:00 p.m. I Wednesday 7:45 a.m.—4:50 p.m. 10:00 a.m.-6:30 p.m. 10:00 a.m.--8:00 p.m. Thursday 7:45 a.m.—9:50 p.m. j 10:00 a.m.-6:30 p.m. 10:00 a.m —8:00 p.m. Friday 7:45 a.m.—4:50 p.m. t 11:00 a.m.—5:00 p.m. Saturday 11:00 a.m.—4:00 p.m ! 11:00 a.m.--5:00 p.m Sunday 7:45 a.m.—4:00 p.m. 1 1:00 P.M.—5:00 P.M. S12VC Mon-Thurs 8.00 a.m to Summer 8:00 p.m. Session I Goal I At least meet current hours of service as provided by each organization. (86 combined and overlapped hours of service). Volunteer Services Issue Friends of the Library Coordination and collaboration of programs and fundraising events between the Friends of the Library groups at the public and college libraries n Determining need and allocation of space for support of both Friends of the Library How will we organize`friends'for this Joint-Use Library;currently two groups exist 1 a How to join the`Friends'groups as one Final Draft/„August 8,2000 Anderson Brum Architects,Inc. Page 58 of 89 San Raman Joint-Use Library City of San Raman/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use library Appendix Key Issue Statements- Workshop I User Services Focus Volunteer Services • Determine levels and needs of volunteers • Labor contract issues • How to build consensus on role and use of volunteers • How to integrate volunteers into the library...how to merge both volunteer programs(City's Parks and Community Services and the Community College District/DVC's) • Issue of coordinating all volunteers with the City Parks and Community Services • One coordinator of volunteers • Liability and who absorbs it? a Database Access privacy issues; confidentiality issues regarding access to patron data/records Gaal o Build consensus about role and use of volunteers c Determine how volunteer services will be managed j o Determine appropriate volunteer`jobs' Maximize opportunities for students ( � Research liability issues ( � Establish Volunteer Program Policies Provide adequate training Volunteer appreciation Final Draft/August 8,2000 Anderson Brul6 Architects,Inc. Page 59 of 89 San Ramon Joint-Use Library City of Son Ramon/Contra Costo County Library/Contra Costa Community College Distftt °Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library a Exhibits Appendix Workshop 2a Circulation Services Focus Logistics ° Tuesday,January 25,2000 10:00 a.m.to 2:30 p.m. ° San Ramon Community Center Terrace Room Agenda 1. Introduction A. Context,Purpose and Intended Results B. Agenda Review C. Introduction of Workshop Participants II. Brief Project Background and Process Overview III. Global Opportunities and Challenges IV. Focus Area Key Issues A. Develop Key Issue Statements B. Lunch(noon) C. Goals for Resolution V. Strategy Concepts VI. Conclusion A. Feedback B. Next Steps Participants Contra Costa County 1. Joyce Gunn, San Ramon Library Branch Manager Library 2. Melinda Sisson,Deputy County Librarian:Public Services 9 3. Cathy Sanford,Deputy County Librarian: Support Services 4. Mar Jennings,Automation Librarian 5. Gail Middlekauf,Circulation Manager 6. Lorraine Whittington,Library Clerk,San Ramon Library Community College 7. Judy Hayes, Diablo Valley College, SRVC, Librarian For Contra Costa County And Alameda District County Libraries 8. Betty Bortz,Reference Librarian,Diablo Valley College j 9. Donna Goben,Senior Library Assistant,Circulation 10. Cathy Boronkay,Senior Library Assistant 11. Lorrita Ford,Collection Development/Access Services Librarian,Diablo Valley College 12. Mary Dolven,Director of Library Services,Diablo Valley College City of San Ramon 13. Karen McNamara,Community Services Manager Consultant Team 14. Sam McBane,Facilitator,Anderson Brule Architects,Inc. 15. Gloria Novak,Facilitator .expectations ° Learning how to operate a joint-use library • Learn about processes and how each organization functions;how job descriptions match library assistants do different things at the public library and DVC ° Would like to get from 35,000 feet(altitude)to about 15,000 feet. Focus Area Topics Assumptions Seamless Operations(partnership not readily or adversely perceived by users of the library) Final Draft/August 8,2000 Anderson Brul6 Architects, Inc. Page 60 of 89 Scan Ramon Joint-Use Library City of San Ramon/Contra Costa County library!Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Workshop 2a Circulation Services Focus Efficient Operations (capitalize on existing efficiencies and not incur increased costs unnecessarily) Topics for Discussion include,but are not limited to: 13 User Groups a Circulation Services Access to Materials G Cards/Identification 13 Fees,Eines c Library Reserves and Holds Academic Reserves Interlibrary Loan Document Delivery,etc. j Key Issue Statements- Workshop 2a Circulation Services Focus Automation Systems ; Issue i Circulation Services Patron databases 2 different systems exist currently at SRVC/Contra Costa County Library Needs of User Perspective 0 Ease of use C Logistics of book return G Self-check(CCCL currently utilizes self-check) -- Ability of systems to generate necessary reports,etc.,for each organization 93 Circulation statistics(who is using what---patron types;seamless to patron but DVC wants to see ILL,etc.)different needs Different perspective on privacy issues(different level of security need and confidentiality) o Overdue issues a Circulation statistics affect collection development Goal One integrated system o Could be middleware j a Addresses needs of both and is easy for patrons Most current,already tested technology available Cards Dual use SRVC and DVC Contra Costa County Library Card/all branches Different calendar years(expiration dates) DVC issues a community resident card — allows residents who pay a fee to check out DVC library materials(although anyone may utilize materials within the library) Any resident of California may obtain a Contra Costa County Library card 93 ID and user authentication issues The County library is reimbursed by the state for out of area circulation c Usage is tracked(i.e.business users who are non-residents) Final Draft/August 8,2000 Anderson grui6 Architects,Inc. Page 61 of 89 San Ration Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Key Issue Statements- Workshop 2a Circulation Services Focus Stuart Cards ' A successful example had the vendor the same as the university vendor for other cards a Access to fee-based services Value-based services(debit) o Library card number for access to databases • Identification for card distribution o County Library ■ Validation through driver's license or California ID * First class mail * Car/DMV registration * Payroll ■ Bank Checks ■ Rent receipt o DVC Lease information # ■ Paper/online verification of enrollment of students(plus driver's license) * Staff—staff card as separate identification from library card • DVC:There is presently no standard student body card for all DVC students. The Library issues a Library Card and also accepts the DVC Student Association card as a library card. Many students register by phone/online and distribution of cards is difficult. • ERVC could be a beta for one card within the CCD • How to address distance education enrollment through SRVC • CCCL charges for lost cards Goal 13 One card for Joint-Use Library • or all cards accepted by Joint-Use Library • predicated on other issues facilitate other solutions smart card analysis Academic Reserves Issue a faculty owned materials(negotiate with faculty?) o Reserve Room for faculty owned materials(staffing issue,space allocation) , Can public library materials be defined as Academic Reserves,and vice versa? ( a County Library currently temporarily reserves materials for K-12 teachers(topics,for special ( reports,etc.)=similar system. Branches will even pull multiple copies of materials from other sources to meet local school needs. • Electronic Reserves • copyright issues,patron types,fair use • password • Who reserves? • What process? ® What procedures? 13 Currently,few requests generated by cotmn mity? What is the reality regarding comalunity resident use of academic reserve material at DVC and other community college libraries? Goal a Alignment of policies—generated through consensus Final Draft l August 8,2000 � Anderson Brul6 Architects,Inc. � Page 62 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Key Issue Statements- Workshop 2a Circulation Services Focus a Agreement Address space/staff needs a Efficiency 13 Space needs 13 Collection footprint Fees/Flees Issue Who gets them? Who sets rates/policies? DVC—CCDistrict as governing body CCCL—Board of Supervisors as governing body $back to organizations—currently no restriction on allocation DVC-collections 13 CCCL basic service is free/above basic can be fee-based(for value-added services) • DVC basic is free(for students/faculty) - • Both charge at some level for copy/print services($back to library,CCD and CCCL with no restrictions as above)/Smart card issue • Community Resident Fee • User perspective/free • How to coordinate polices at DVC and SRVC—parent organization issue 13 Issue generates need for own governing body—move forward to organizational design workshop n Forgiveness of fines? o arnnesty o methodology for materials retention/replacement 13 Analyze/Identify fine schedule(s) See Fairbanks,Alaska For DVC—has been about survival(fines)which supplement materials funding,etc. _ Students at CCD may not be as conscientious as community borrowers,but these students are also borrowers at the public library... Goal a Not have them... • Issue impacts parent—address in planning • Alignment of policies—generated through consensus • Exploring creating autonomy to`act differently' and drive change back to parent organizations • Anything`realized'should go directly toward supporting the Joint-Use Library Circtxlat ',Serptces Issue Card issues Recoverability of materials Fees/fines What is circulated? • books • CD(s) o maps n videos 13 Logistics ® Bar Code Date Due Final Draft/August 8,2000 Anderson Brul6 Architects, Inc. Page 63 of 89 San Raman Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Key Issue Statements- Workshop 1a Circulation Services Focus a Self-Check a DVC=3 weeks(or Reserves) a CCCL=video=1 week;other materials 3 weeks Could be exceptions to non-circulating materials a Both libraries use 3M systems for materials security CCD has a Special Collections Room with a non-circulating collection(move to Collections i workshop) Book Returns a drive-up a walk-up a in-library a return to other locations D volume Materials ID a Requests/Holds/Reserves a patron generated a intra-library delivery Overdues CCCL not as strict,not as high leverage;will negotiate with patrons. The material is more important than the fine. Goal ! Patron-oriented(transparency,seamless) Alignment I3ocumen��l�ck /`2ZL Issue Document Delivery ® CCCL intrabranch delivery--no charge Fax to home or business is fee-based a Copying is also fee-based after a certain volume point a DVC—personal pick-up. No$. No current charge or policies associated with electronic distribution ILL(Interlibrary Loan) j a At CCCL,centralized intralibrary delivery(Monday through Friday) a Centralized interlibrary delivery is the same a Sarre for DVC a DVC daily route to SRVC a DVC daily route to Los Medanos(LMC)and CCC a County visits DVC once a week a Would need expanded`delivery' service/routes a Explore `local'processing CCCL all ILL processed the same way Supersearch,etc.,will change the way ILL is done---more localized processing,less staff,patron initiated a More lending=more reimbursements a Revenue source a ILL Policies ex CCD no charge ILL Final graft/August 8,2000 Anderson Brul6 Architects,Inc. rage 64 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District ®Needs Assessment and Operational Planning Report for the Son Ramon Joint-Use Library Exhibits Appendix Key Issue Statements- Workshop 2a Circulation Services Focus o not a high level of use a reimbursement across districts j County library-$S per item ° ILL Credits 2 different governing boards Library of California funds differently Could generate ILL(s)and drive collection development/funding Processed by whom? Parent or in-house? 13 Benefits to whom? i o Joint Policies 13 Criteria 93 Profile 13 etc. Goal m Free to user(easy)for basic services(above basic is fee based) $back from others/revenue source 13 Good,efficient delivery system • Efficient processing in-house not centralized o Least work • Best for patron o Least handling of material • Shortest distance between two points a Look at outsourcing intra/external delivery Access to Materials Issue Access to materials n Resources of DVC and CCCCD beyond a joint-use facility • Support/funding • Limitation may be based on funding,not philosophy of access. DVC serves the community but is not a County library. County Library would like to also serve the educational needs of students,but must address a broader service population o $would resolve this 13 Funding at CCCL is formula based Funding at CCD is allocated through local decision-making o City/cominunity of San Ramon historically has looked for resolution/breaking down of i barriers to success(i.e. $augmentation) 13 Impact back to systems • more branch loans • works both ways e essentially open to County(DVC) Goal a For both organizations,the goal is plenty of materials accessible to everyone • Regional resource opportunities with a strong base collection e Concern about students • Class constraints • Higher cost of materials at CCD • Have materials and everyone has access Final Draft 1 August 8,2000 Anderson BruI6 Architects,Inc. Page 65 of 89 San Ramon Joint-Use Library City of Son Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exh-ibitS Appendix Key Issue Statements-Workshop 2a Circulation Services Focus ° Eliminate/minimize any issues that are a result of root cause:$funding for materials. Not lose sight of universal issue 7s Patron Types l User Grow issue ° One individual can belong to numerous groups,triggering different rights,responsibilities, liabilities and access ° For example,at a public library—user,teacher,volunteer ° At DVC—group `status'=privileges ° Conceptually move forward with`use privileges'as opposed identifying an individual with a user group ° DVC Faculty/Staff have a`platinum card' ° different/flexible borrowing/loan privileges ° no fees/fines fewer restrictions instruction use/research use/recreation ° CCCL staff also have similar flexibility in borrowing Currently,privilege is not based on use criteria 1 ° 'These are branches...policies must be consistent with and reflect the parent organizations. The larger systems may be less tolerant. ° The other question to ask is `What can be extended at this Joint-Use Library?'...not just moving forward existing conditions 13 Multiple patron types could be evolved for this library ° Use privileges described • Broader category of`who'may need`other'use privileges Goal ° Collaboratively develop patron types and attempt consistency Copyright and FairL'se Issue Copyright and Fair Use I ° Media on-site ° Statistics on journal articles Electronic databases have email features ° Digital Millenium Copyright Act Goal ° Conformance ° Stay legal ° Staff development/training Future.S ss ° Tools to facilitate introduction of project(video,visuals,etc.)and status update • Begin tracking(quantifying;benchmarking)now to determine weight of issue ° Move to '500 feet' ° Pilot/beta some of the concepts(sample and model the future) • Begin conversations/dialog with stakeholders,parent organizations,external relationships • Use the report as a vehicle for the dialog • Create cross-organizational forum Highlight`outstanding items';create a checklist to develop structure for next steps Clear on current technologies/capabilities;Keep in touch and drive vendors to move software to Final Graft J August 8,2000 Anderson Brui6 Architects, Inc. Page 66 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Key Issue Statements- Workshop 2a Circulation Services Focus meet need and beta now... Feedback 0 good sharing of information 0 each open to shaming process information and moving forward together ®2 library organizations and 1 community/City organization;How to interject delivery of service/ philosophy of service? Don't lose sight of the City's perspective,contribution and need. Final Draft!August 8,2000 Anderson Brul6 Architects,Inc. Page 67 of 89 San Ramon Joint-Use Library J City of Son Ramon/Contra Costa County Ubrory/contra Costa Community College District Needs Assessment and operational Planning Report for the San Ramon Joint-Use Library EAnloitS Appendix Workshop Zb Facilities,Management I Security Focus Logistics Tuesday,January 25,2000 a 3:00 to 5:00 p.m. San Ramon Community Center Terrace Room Agenda 1. Introduction A. Context,Purpose and Intended Results a B. Agenda Review C. Introduction of Workshop Participants Il. Brief Project Background and Process Overview III. Global Opportunities and Challenges IV. Focus Area Key Issues A. Develop Key Issues B. Develop Common Goals for Resolution V. Strategy Concept VL Conclusion A. Feedback B. Next Steps Contra Costa County 1. Joyce Gunn,San Ramon Library Branch Manager Library Participants 2. Melinda Sisson,Deputy County Librarian:Public Services 3. Jerry Prideaux,Facilities Manager 4. Susan Caldwell,Administrative Services Officer 5, Ruth Mersmann,Library Assistant,San Ramon Library Community College 6, Judy Hayes, Diablo Valley College, SRVC, Librarian For Contra Costa County And Alameda District Participants County Libraries 7, Lomita Ford,Collection Development/Access Services Librarian,Diablo Valley College & Sue Rohlicek,Library Assistant/Secretary,Diablo Valley College 9. Betty Bortz,Reference Librarian,Diablo Valley College 10. Donna Goben,Senior Library Assistant,Circulation,Diablo Valley College 11. Cathy Boronkay,Senior Library Assistant,Diablo Valley College 12. Mary Dolven,Director of Library Services,Diablo Valley College 13. Dr.Randal G.McNally,Director,San Ramon Valley Center,Diablo Valley College 14. Torn Beckett, Vice Chancellor, Facilities and Operations, Contra Costa Community College District City of San Ramon 15. Marga Strickland,Facilities Coordinator Participants 16. Mark Koger,Facilities Manager 17. Karen McNamara,Comrmmity Services Manager Consultant Team 18. Sam McBane,Facilitator,Anderson Brul6 Architects,Inc. 19. Gloria Novak,Facilitator Focus Area Assumptions © This facility will be an extension of existing organizations (i.e. a branch library and a satellite campus/library) • Seamless Operations(partnership not readily or adversely perceived by users of the library) i Efficient Operations (capitalize on existing efficiencies and not incur increased costs Final Draft/August 8,2000 Anderson BruI6 Architects, Inc. Page 68 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costo County Library_/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Workshop 2b Facilities Management/Security Focus { unnecessarily) Topics for Discussion include,but are not limited to: a Facilities Management o Security and Maintenance • Facility Resource Scheduling and Guidelines n Shipping and Receiving Services Expectations ® Get started;meet people and learn process E3 Contribute what I can... a Be as helpful as I can... Learning...3 entities function and integration I Key Issue Statements- Workshop 2b Facilities Management l Security Focus Facilities Management Issue Responsible for structural integrity and interiors Fee title;ownership is not resolved...parceling Funding allocation drives ownership drives responsibility greater SRVC issue staffing...maintenance,etc. • Need excellent maintenance;libraries are heavily used • City has different and sometimes higher maintenance standards. This will continue to be a priority. • Issue—may not be able to agree to affordable level of standard n Ongoing capital maintenance c Anticipated,funded,scheduled c Building and equipment 13 Phone/telecommunications 93 Signage Consistency—integration Campus and Village Center I City d HVAC • Air quality • Control/zoning for use • Whole system vs.part • Extended hours • High tech system • Extremes or operating standards—collections issues,comfort level,efficiency m Life cycle costing(capital vs.operating) • Explore subsidization by utilities,etc. a Insurance Issues Boiler machinery(catastrophic failure) o City has designated schools/churches as shelters(emergency services) a Special use redundant systems—establish criteria and need and weigh against cost o Facility must meet ADA and Field Act by/for CCDistrict Final Draft 1 August 8,2000 Anderson Brul6 Architects, Inc. Page 69 of 89 San Raman Joint-Use Library City of Son Ramon/Contra Costo County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Key Issue Statements- Workshop 2b Faciiides Management/Security Focus n City has case-by-case decision-making on equipment lease/purchase d CCCL contracts with vendor for copiers(profit to CCCL) Establish requirement for equipment Contracts City has Pepsi...etc. c Service a Lease Equipment Will we have to track space allocation? • Operational • Proration Opportunities for`other' contracted use is assumed(i.e.meeting rooms for rent) Zoning by use and need o Acoustic issues Goat a Function over Form...facilities management view n Fin/operations a FM • Best quality construction and maintenance;properly funded through operational budgets • State-of-the-art building systems/technology o Life cycle maintenance(major maintenance;capital improvement) • Provide a safe and accessible facility • Equipment and automated systems • Provide adequate space for need n Meet/exceed highest of all standard(sets) 13 Well lit/natural light • User friendly,welcoming and inviting; `front porch'and non-intimidating • Flexible,adaptable,space(building and growth,telecom,etc.) • Exterior access as appropriate to ensure flexibility • Wired to the max • Requires function and form ® Efficient building-v cost of operations FacX*s Maintenance -_Issue j Potential proximity of library to other community and campus facilities may drive maintenance decision-malting... • facility management a landscaping n maintenance a custodial services Design or other standards n i.e.Schlage locks e meet or exceed a telecom,security,et.al. • space allocation standards/move to organizational design • locking/keying • alarms Final graft/August 8,2000 Anderson BruI6 Architects,Inc. Page 70 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Key Issue Statements- Workshop 2b Facilities Management I Security Focus 13 access 13 security o Potential management of spaces that are community use management c maintenance 13 scheduling Goals Scheduling to be accessible to those who want to schedule(scheduling as a service). Security Cash Chhandling Staffing 13 Safe,secure • Alignment of policies,etc. _ • Review/Assessment of Contracts,Leases,etc. • Overlap • Opportunities for negotiation o Requirements Shipping and Receiving eralons Issue 13 Centralization to parent/on-site 13 Outsourcing as an option n (quantity of materials 13 Inter-branch services(space allocation issue)—currently 20 bins on site. ® Little binding is done ® ILL ® Staffing ® Central receiving at Corp Yard at DVC(central mail delivery) ® Just in time supplies to avoid inventory/warehousing on site Goals I c Efficiency • One Address(designated) m Timeliness Resource Scheduling Issue City currently centrally schedules all available spaces(using software) ® SR Library--priority is given to library needs ® Videoconferencing—internally by responsibility area ® Circulation Desk schedules Study Rooms at DVC • honor system/sign up • limits • `policing' of rooms 113 Need for study rooms is increasing a City's philosophy is to use space—not restrict usage _ Operational agreement towards space Goals c Software for resource scheduling to avoid individual scheduler _. Prioritization of space use(develop criteria) c Library use of other available spaces Maximizing space use Final Draft/August 8,2000 Anderson Bnjl6 Architects,Inc. page 71 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Appendix Key Issue Statements- Workshop 2b facilities Management/Security Focus Security Issue I Keying Electronic Access when necessary Card keys? Alarm response and authority CCD has campus police—SRVC campus police will be jointly located at the Dougherty Valley police substation a No internal public lockers for safety reasons } V Some materials security philosophy is shared by all;currently circulation staff provide first i response to materials security alarms fl The County Library has a Patron Behavior Policy DVC has Student Behavior Policies Goals would be to lessen staff involvement and encourage self-monitoring Parking anO.4ccessibility' Issue SRVC uses parking permits Library parking wants to be fairly close to the entrance Book Return is an issue Need Bike Racks to accommodate bicyclers(CCD has lockers as well) rechnolo y and Equipment Issue Maintaining`computers' Upgrading equipment o CCCL automation department o Funding 13 Guidelines IT Support(SRVC share?) Q Space allocation issue i - Staffing issue Custodial Services Issue -3 Food and Drink is a maintenance issue—and in direct conflict with a desire for a Barnes and Noble type library experience. Safety and Security 1 a The organizations currently have a similar approach and philosophy to: • Security • Safety of people,materials and facility Final Draft 1 August 8,2000 Anderson 8rul6 Architects,Inc. — rage 72 of 89 San Ramon Joint-Use Library City of son Ramon!Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits _ Appendix Workshop 3 Collections Management l Technical Services Focus Logistics a Wednesday,January 26,2000 * 10:00 a.m.to 5:00 p.m r, San Ramon Community Center,Terrace Room Agenda I. Introduction A. Context,Purpose and Intended Results B. Agenda Review C. Introduction of Workshop Participants II. Project Background and Process Overview A. Project History and Data B. Process Overview III. Global Opportunities and Challenges A. Review Collective Lists B. Brainstorm Additional Items IV. Focus Area Key Issues A. Develop Key Issue Statements B. Lunch(noon) C. Develop Goals for Resolution V. Strategy Concepts VI. Conclusion A. Feedback B. Next Steps 1 Contra Costa County 1. Joyce Gunn,San Ramon Library Branch Manager Library Participants 2. Melinda Sisson,Deputy County Librarian:Public Services 3. Mar Jennings,Information Systems Librarian 4. Cathy Sanford,Deputy County Librarian: Support Services _ 5. John Pardee,Collection Development Manager 6. Susan Caldwell,Administrative Services Officer 7. Cheryl Frazier,Librarian:Adult/Young Adult Services-San Ramon Library Community College 8. Lorrita Ford,Collection Development/Access Services Librarian,Diablo Valley College District Participants 9. Marva DeLoach,Cataloging Librarian 10. Andy Kivel,Information Technology/Reference Librarian 11. Mary Dolven,Director of Library Services,Diablo Valley College 12. Karen McNamara Community Services Manager City of San Ramon tY g Participants Consultant Team 13. Sam McBane,Facilitator,Anderson Brul6 Architects,Inc. 14. Gloria Novak,Facilitator Expectations d How do you get to seamless? • Open mind-how others are thinking about the issues • Continue the learning • Interesting topics _ • May find even more similarities • Find out where we meet • Seek commonalities and differences Final Draft/August 8,2000 Anderson BruI6 Architects, Inc. Page 73 of 89 San Ramon Joint-Use Library City of son Ramon/Conga Costa County Library/Contra Costa Community College District needs Assessment and operational Planning Report for the San Ramon Joint-Use Library a Exhi'Dits Appendix Workshop 3 Collections Management/Technical Services Focus 1 a Excited about challenge/uniqueness;need to push ourselves to clarify Focus Area Topics Assumptions a Seamless Operations(partnership not readily or adversely perceived by users of the library) ® Efficient Operations (capitalize on existing efficiencies and not incur increased costs unnecessarily) ® One collection presented to library users; one integrated, seamless online catalog presented to library users Topics for Discussion include,but are not limited to: a Collections Management Collection Classification a Collections Configurations(Shelving,Display) j Coordinated or Cooperative Collection Development a Weeding/Deselection Ownership/Inventory i Funding Scenarios Electronic Resources 1 Technical Services a Acquisitions 0 Cataloging a Processing a Repair and Replacement a Automated Systems(technical perspective) Goal i An overall goal developed by the workshop participants that applies to every topic covered: Provide seamless access to the user with minimal impact on staff. E Key Issue Statements- Workshop 3 Collections Management/Technical Services Focus Classt„�cai�on Issue a Can we accommodate both? a Can we have one? a From the public perspective one classification system is simpler a Remote catalog access-Dewey to LC a Who assigns classification? a One classification will make shelving easier a ID advantages of one or the other.., i a Many CC students are moving onto universities and LC systems a LC in a public library would be unique in the larger system a Need to'map'facilities' a CL and LMC/CCC a Most don't understand classification a Decide where to place classification in record/local,local site a Scoping-default to home,expand to others(both DVC and CL) a Oppoxturtities to have greater depth in classification a Advantages to LC Final Draft/August 8,2000 Anderson Brul6 Architects,Inc. - Page 74 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and operational Planning Report for the Son Ramon Joint-Use Library n Exhibits Appendix Key Issue Statements- Workshop 3 Collections Management/Technical Services Focus a More material on certain subjects a Public won't care as much as librarians 1 a Same user issues will still exist with either system a Keep in mind that user ease is the priority a Detailed maps a Signage Staff training aspect to solution Most CCCL periodicals are shelved by title • Smaller because full text is becoming more available electronically • Some are classified CCCL circulates all periodicals except the most current issue a Maximum holdings is 5 years a Nature of Joint-Use Library may change above 13 Periodicals(and some paperbacks)are not cataloged at the CCCL • Periodicals/serials are cataloged at the CCD • Electronic Resources 13 Record indication of the format a Links,etc. _.. 13 Beyond listing...? • Range of classifications exist at CCCL;configurations,shelving a LC could support age level collections a Benchmark other public collections that are LC(strategy) a AV Materials and Electronic Resources a Classification schemes can be used to accomplish anything a In-house design Goals a One classification that meets the most needs a Catalog support a Spine shelving(primary/secondary) a Address staffing/timelines Develop user education materials • Staff education a User location of materials • Benchmark unique users • Seamlessness truly works with both systems • Interim migration is being addressed Cataloging Issue a 'Level'of cataloging a Determine'how much'exists in the record a Is it all doable? a CCCL-only does abbreviated Dewey. 13 Staffing issue regarding cataloging CCCL has cataloging staff but not professional catalogers Final Draft/August 8,2000 Anderson Brul6 Architects,Inc. Page 75 of 89 San Ramon Joint-Use Library _ City of San Ramon/Contra Costa County Ubmry/Contra Costa Community College District � � a Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library EXr`iibits Appendix Key Issue Statements- Workshop 3 Collections Management/Technical Services Focus a Clerks-LC learning issues C Centralized or decentralized processing decisions must be explored a Staring implications exist for'whoever'catalogs Foreign language materials require staring familiar with the language a Outsourcing as an option? ja Organizational design drives ownership and collection issues-and access to materials a Access to materials drives collection configuration Placement of the collection(configuration)drives decision-making regarding classification and cataloging... Access to Materials Issue a Precedent for tripartite funding of one collection a Exit strategy { a One checkbook a 3 checkbooks a An excellent collection on site is the goal. System resources vs.local a ID on shelf today... a Funds to provide an excellent collection a Parallel relationships to San Ramon Library and DVC Collection Cuajiguradon ant Com` Issue Intershelving issues a SR a SR by subject(NP videos all)and format(all others) Use by format a Ease/shelving 'Popular Library' .Display bins by topic(merchandising) a Face out(merchandising) a Display leased book collection separately a Driven by classification issues a Provides'popular collection' a Legacy of biographical reference a Phasing out a government publications may not be an issue a Faculty has requested subcollections re.curriculum or topic a Integrated is more constant from library point of view a CCD media collection separated by format a Media resources on reserve-as function of reserves(language tape dup(s),etc.) a Media is a space allocation issue for Reserves a Media equipment as other than a library service as an option(instructional versus collection use) a Is this a space issue for the Joint-Use Library? a Do we want materials on site? a Preview aspect a Staffing and space issue of on-site media use a Maximize use of technology to minimize other impacts(delivery through network)as space Final Draft t August 8,2000 Anderson Brum Architects,Inc. � � Page 76 of 89 San Ramon Joint-Use Library City of Son Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix .Key Issue Statements- Workshop 3 Collections Management Technical Services Focus allocation and service delivery strategy • Reserves are the only closed stack area for CCD • Compact shelving considerations a Safety C Space c Utilization/use c Building design(balance aesthetics,growth,planned expansion) • Temperature control for materials issue o Unique shelving for certain collections(formats,etc.) As this community develops,there will be opportunities for Special Collections(for example, archival/historical aspect of the'birth and evolution'of the community Goals a Comfortable for patrons • Zoning/use/limitations-constraints • Benchmark more types of spaces-i.e.Academic Reserves Room o Collection Configuration appropriate to use and user and material • Efficiency/stack maintenance and staffing aspect is addressed • Accessibility • .Includes growth projections. Fair Use Issue o Education use vs.personal use/multiple or program use • Legality and compliance Electronic Resources Issue s Consortium memberships • Negotiated/licensure • County-wide • Remote access a Involves parent organization and partners - a SRVC-branch(main contract with DVC extended to SRVC) a Funding implications a Multi-type library consortiums Sister colleges-will impact I a Library of California may evolve a solution I a Strategy:assess the existing situation and develop goals/criteria for pursuing collaborative solutions Goals c Push the vendors Maximize dollar investment Plan for future G'ollectien Dpmi Issue a Archival aspect of community c City documents 13 Cooperative/collaborative collection development concepts • Continue to respond to academic needs-CCD and community needs • Communication and not group-think Final Draft/August 8,2000 Anderson Brul6 Architects,Inc. Page 77 of 89 Son Ramon Joint-Use LibrCxr) City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operafiional Manning Report for the San Ramon Joint-Use Library a EAni bits Appendix Key Issue Statements- Workshop 3 Collections.Management/Technical Services Focus Independence Expertise from both staff(s) 3 a 'For approval'materials received w/o order processes exist at each. Not currently a space issue. a Faculty makes suggestions about material acquisition Patrons make suggestions as well... • Collection Development for the systems as a whole is centralized at CCCL and based upon branch input. a Coordinated at the County level a Synthesis of branch needs a Popular materials is centralized a Branch allocated budgets a Oversight(individual electronic resources) a CCD(DVC,LMC,CCC) a Campus location(certificate program(s)selections) a Separate funding a CL and DVC ER group/org a Liaisons to department(s) a Web collection development by lib/subject ' a Standing orders corm off the top-collective review a Very few approval processes for standing orders a Demographic data extracted/translated to collection development;i.e.foreign language or senior or commuters=books on tape a Children's Services is K-6 and'Young Adult is 7- 12 a $Funding allocation may differ due to the nature of the Joint-Use Library(bin listed by another workshop and forwarded to Collection Management and Development) Collection } CCCL CCD Development Drivers I � a Community Demographics { a Accreditation I a Profiling I a Curriculum !� a Funding a Liaisons a Circulation Statistics a Faculty a Demand from External Sources(Oprah's a Catalog Book Club) a Mode of curriculum delivery(distance a Social and Political Cycles/Trending i education) a Seasonal a Instruction Gomm. a Class assignments(mostly K-6,includes a Age of Collection(currency of information) through 12 and higher education) a Lifelong learning a Horne schooling a Demographics(students and faculty) a Reading levels for all ages a External forces(Oprah)i.e.leasing a Donations when they align(guidelines or a Popular demand(backs into curriculum) need) a Different reading levels Joint-Use Library M Strengthened through coordination Collection a Relationship to SR Library Development a Technology Opportunities and a Community Service programs Final Draft/August 8,2000 Anderson Brui6 Architects, Inc. Page 78 of 89 $an Ramon Joint-Use Library City of San Ramon/Contra Costa County Library+/Contra Costa Community College District Needs Assessment and operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Key Issue Statements- Workshop 3 Collections Management!Technical Services Focus Challenges a Senior center(Dougherty Valley) • Emeritus program a Business-telecomm users,etc. • Social services a New focus-how to teach...centered on programs/curriculum a Local history Regional Resource a Community social aspect-current events a Reading Room a Supporting the Dougherty Valley Village Center Community center may be more specifically targeted to programs a Exploring leisure pursuits Social aspect may drive need for more'daily'periodicals(i.e.Senior use) a Strategies a Identify a'makes sense'lead for areas a Check-in. Not working in a vacuum but no bottlenecks to decision-making a Technology a Staff a Meetings a Find staff who support this concept for the new library • High tech aspect of this new planned community may lessen the need for some resources a Some electronic resources are transitory. Balance with archival needs. a Equipment/technology issues Access/ownership drive responsibility for archiving back to the public a Preservation Collection a Meets the needs of defined community of users in a timely manner Development Goals a Cooperative and collaborative a Enhanced services;enriched,diverse collection with depth a Look for opportunities for cost savings,co-op purchasing,etc.,as well as efficiencies in process a Meets or exceeds standards and guidelines as applicable(agencies,governing bodies,etc.) Weeding.and-Deselechfors Issue Approach and Methodology a Constant to be effective a Process for discard:CCCL a Friends of the Library • Senior Center a Community Center • Public at large • For sale,then for free a Process for Discard:CCD • Friends of the Library • District guidelines • Notification-district • For sale,then for free Drivers for Weeding/Deselection a Information accuracy Final Draft/August 8,2000 Anderson Brul6 Architects,Inc. Page 79 of 89 San Ramon faint-Use Library City of San Ramon/Contra Costa County Library/contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library EXh11 b ID`S Appendix Key Issue Statements- Workshop 3 Collections Management/Technical Services Focus a Erroneous information 4 Space needs a Non-circulation statistics Non-relevant information Condition of material i Faculty participates(this would be beneficial to the public library as well...depth of knowledge in subject matter to ensure materials are managed wisely) Goals o Common guidelines developed and supported a Responsibility to using tax dollars wisely Common process/policies with no negative impact on collection C3 Education to users and other agencies regarding the validity/necessity of the process 13 Process looks at extended relationships for both directions s Collection Management Issue a Inventory does not happen currently o Accreditation Reports-need analysis through automated systems to state and national a Public library m collection size,circulation statistics are reported to the state library a Books/capita d "Title V guidelines for library collections 13 Standards—Association of College and Research Libraries These issues drive funding a Evaluation/ongoing of collection • Must account for grant funded materials • If automated systems provide inventory solutions-they would become more complex,but also more valuable. e Funding Scenarios Grant/Beta Library of California[insert or append L of C information or website location] Goal i a Exit strategies/collection ownership/pre-nuptials. Organizations must individually be able to account for collections to parent and governing bodies. Automated systems to accommodate complex reporting needs. Funding Scenarios Goals Educating all participants Opening day collection a Phasing strategies-ongoing collection funding Supplemental funding n Grants/models ¢ a Strategies } a Opening day subsidy a Business,other organization(s) I a Partnering,fiend raising,sponsorship tl jok Issuoat K Issue d Projections ® Research need Electronic Availability Final Draft i August 8,2000 Anderson Brum Architects, Inc. Page 80 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District ti Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Key Issue Statements- Workshop 3 Collections Management/Technical Services Focus ° Space Issue ° Microform is delivered remotely,no search. Public library is generally more current ° Not a duplicate space need;delivering e-format Stack Maintenance Issue ° CCD Student Assistants maintain stacks(peak shelving coincides with academic calendar- breaks=massive stack maintenance) 13 CCCL has fewer peaks-high regular cycle. Maintenance performed by student assistants,adults and volunteers ° Both CCD and CCCL have a staging area that is not accessible to the public 13 Maximize the speed/efficiency of reshelving. Technical Services Issue C Timeliness of process(acquisitions to shelf)is critical. • Classification system impact • Pre-processing • Outsourcing vendor issues-less specialized+time 13 DVC/LMC/CCC group decision making 13 Group consensus/extended group consensus(parent organizations) ° Acquisitions process check-in Claiming Catalog use(collection availability and access) CCC/LMC as part of service population ° Implications to County(JFK,St.Mary's,High Schools,Concord) 13 Could be new centralized service 13 Staffing issues associated with decentralization Goals ° Identify ultimate goals and design a process to meet them ° Adequate staff and space Design the best possible process to meet the unique needs of this facility and address issues in a timely manner: ° External relationships ° Staffing ° Efficiencies in process " Maintain quality/integrity of system and eventual bibliographic database ° Take full advantage of technological Systems in solutions(space impacts;outsourcing) ° Meet Fund Allocation Reporting needs(accountability) ° Technology allows interactive interface with parent accounting systems Further Strategies Issue Maximize use of technology to minimize other impacts(delivery through network)as space allocation and service delivery strategy ° Benchmark more types of spaces-i.e.Academic Reserves Room to understand issues ° Benchmark users to understand classification and configuration from their perspective and not the librarian's perception of their perspective. Funding Scenarios Opening day subsidy Final Draft 1 August 8,2000 Anderson Brul6 Architects,Inc. Page 81 of 89 San Ramon Joint-Use Library City of Son Ramon/Contra costa County Library/Contra Costa Community College district Needs Assessment and operational Planning Report for the San Ramon Joint-Use Library a Exhii-its Appendix Key Issue Statements- Workshop 3 Collections Management/Technical Services Focus o .Business,other organization(s) a Partnering,fund raising,sponsorship o Create functional'working groups'for further exploration of areas(tours,shadowing) - System for monitoring other projects around the country(awareness,decision-making) o Gather input at SR Library and DVC level for decision making(i.e.classification system) 93 Move organizational/process history forward with individuals(concepts of starter dough and buy4n) a Develop educational packet/literature(video,webpage) • Review and assess contracts,consortium agreements,etc.(awareness,length,cycle) o Establish'Core'Electronic Resources and user interfaces z Final Draft}August 8,2000 Anderson Brui6 Architects,Inc. �� Page 82 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library J Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Appendix Workshop d Organizational Design Logistics Thursday,January 27,2000 10:00 a.m.to 5:00 p.m. San Ramon Community Center,Room 101 Agenda I I. Introduction A. Context,Purpose and Intended Results B. Agenda Review C. Introduction of Workshop Participants II. Project Background and Process Overview A. Project History and Data B. Process Overview III. Global Opportunities and Challenges A. Review Collective Lists B. Brainstorm Additional Items IV. Focus Area Key Issues A. Develop Key Issue Statements B. Lunch(noon) C. Develop Goals for Resolution V. Strategy Concepts VI. Conclusion A. Feedback B. Next Steps Contra Costa County 1. Joyce Gunn,San Ramon Library Branch Manager Library Participants 2. Melinda Sisson,Deputy County Librarian:Public Services 3. Anne Cain,County Librarian 4. Linda Saltzer,Central Library Manager 5. Susan Caldwell,Administrative Services Officer Community College 6. Betty Bortz,Reference Librarian,Diablo Valley College District Participants 7. Lorrita Ford,Collection Development/Access Services Librarian,Diablo Valley College 8. Jennifer Poschman, SRVC Division Chair 9. Sue Rohlicek 10. Mary Dolven,Director of Library Services,Diablo Valley College 11. Dr.Randal G.McNally,Director, San Ramon Valley Center,Diablo Valley College 12. Torn Beckett, Vice Chancellor, Facilities and Operations, Contra Costa Community College _ District City of San Ramon 13. Jim Randall,Administrative Services Director Participants 14. Jeff Eorio,Director of Parks and Community Services,City of San Ramon 15. Karen McNamara,Community Services Manager Consultant Team 16. Sam Mc$ane,Facilitator,Anderson Bru16 Architects,Inc. Participants 17. Gloria Novak,Facilitator Focus Area Topics Assumptions Seamless Operations(partnership not readily or adversely perceived by users of the library) This facility will be an extension of existing organizations (i.e. a branch library and a satellite Final Graft/August 8,2000 Anderson Brul6 Architects, Inc. Page 83 of 89 San Ramon Joint-Use Library _. City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use library Exhikaits Appendix Workshop 4 Organizational Design j campus library) I Topics for Discussion include,but are not limited to: a Organizational Design a Staff Certification,Criteria and Accreditation a Compensation,Benefits a Union Contracts a Work Schedules J Calendars a Hours of Service a Development and Training a Parent Organizations External Relationships,Consortium Memberships,etc. Organizational Structure a Governance,Ownership and Operational Funding I Expectations � a Voice as many items as we can—honest dialog I a Continue the learning that has been happening over the course of the workshops a Learning about the organizations a Continue the collaborative process—ongoing and extended partnership and take advantage of this opportunity j a Continue to contribute and learn I n Continue to think creatively G Looking forward to working with others 1 a Looking forward to sharing and discussions I .Key Issue Statements- Workshop 4 Organizational Design Organizational tion s '+fty qjr - ,on l The City Department:Parks and Community Services reports to the City Manager a (4)Advisory Committees a One of those(4)committees is the Library Advisory Committee a Library is a City building operated by the County Library with supplemental funding provided by the City q a Input on service issues I ° A City employee is the Volunteer Coordinator a The County library provides 29 of the 56 open hours at the library;the remaining hours are funded by the City a The City also contributes to materials funding a The City provides janitorial services funded by the County a Library program cooperative development is integrated into the City a Phones are provided 1 maintained by the City a Telecommunications are provided 1 maintained by the County Organization a Reports to the County Board of Supervisors • Special Tax Allocation Purposes District a 29 member Library Commission advises the Board of Supervisors and County Librarian Final Draft/August 8,2000 Anderson Brul,:Architects,Inc. Page 84 of 89 San Ramon Joint-Use Library City of Son Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Rey Issue Statements- Workshop 4 Organizational Design I Each city has a representative 13 Each member of the Board of Supervisors appoints a member 13 5 special members(Business,Labor,Education,FOL,Youth Commission) Regional Boards—address community needs with above base funding n Each city has a representative(City Council Member) • One Board of Supervisor for each • BOS(unincorporated)appointment • Have developed expenditure plans • Nov 2000 ballot—1/8%sales tax C3 Ballot Measure June 98 was unsuccessful-64.5°1 Foundations/Friends of the Library A Foundation is usually established for capital campaigns The Friends of the Library provide ongoing support These two entities sometimes merge—range in structure and organization exists across the system 0 23 Friends of the Library groups/Foundations 23 Facilities in the County Library System ti 11 city owned 8 county owned 2 schools owned 2 private owned 11 cities supplement funding Bay Area Library and Library of California(Region 2) Moving toward multi-library type systems _ Funding n 76%of revenue from property taxes Taxes are collected across the county and distributed J allocated across the county(non- proportional to collection) $13.2 million budget(1 million from cities) 400 k in fines and fees Grants and State revenue Base Services include 29 hours of library operation(does not address new service populations) Formula for Allocation—Regional Plans(Nov 2000) Base Level o 29 to 48 hours a Central Library 48 to 60 hours c $1.15 to$2.00 per capita+technology Remaining 4.2 million to regions 50%circulation/regions 50%population/regions New Taxes o Property tax monies above base level improvements go back to region(3 cities in South Region) • Anticipated by 11,000 units • Questions regarding how does `new money'get allocated • Region decides for new sales tax money • Only discussed in relation to Nov 2000 ballot issue County obligations to cities in`agreement' a Concord/Hercules Final Draft/August 8,2000 Anderson 6rui6 Architects,Inc. Page 85 of 89 Sart Ramon ,joint-USE' Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District _.. �_.. ---•_.---— a Bleeds Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Key Issue Statements- Workshop 4 Organizational Design Library Reorganization Operating plan(Regional boards and funding allocations) Snapshot 1997(current levels of service and funding are based upon a`snapshot'taken in 1997) County understanding that there are no more$to fund facilities/operating costs 0 A number of communities have neve libraries and must provide `additional'funding 1 a County no longer builds facilities(the local community must build the facility)-30 year policy a Proposition 14 on the March ballot Facilities only;50%vote/matching 2/3 program n Highly competitive process that will prioritize joint-use projects 366 of 37 in per capita funding in the Bay Area g 10 million will move us to 23 of 37 Q 3`d wealthiest county in California in terms of income County General Fund ® Does not provide funding for libraries except in 99/00 • FY99/00—500 k one time allocation County has an interest in keeping all the Cities in the County Library to take advantage of operational effectiveness Committed to continued openness regarding funding scenarios and allocation Organizational Relationships/Dau her;ry val OversitghtC,vmnet >(XI'Vt!C)_ Oversight Committee for Dougherty Valley development and cumulative parent for the Joint-Use Library. a Only Walnut Creek,from South Region,is not represented on the committee 9 a County Library will ask the Regional Boards to meet in February I o Walnut Creek is planning a new library to replace the downtown library K3 Danville built a new library in 1996 San Ramon is exploring a new main library as well as the Joint-Use Library Organizational Relationships/Contra Costa Coam'unity C'trll a District California special district(71 districts, 108 colleges) State apportionment funding DVC to satellite ERVC California community college system(state chancellor) ® Local government boards of trustees a Loose confederation of autonomous districts a Funding drives schedule. 4 c Quads for capital constituents l - San Francisco is a formula driven-environment o Collection d Equipment 13 issues with funding certain types of spaces o Library space standards for May 1999 not acceptable(Chancellor) Q Per land donation value(can help fulfill dev obligations) 11,600+OCD SF a Funding priorities determined at state level Bond measures two years ago lost by I% 0 145 m(55 m capacity) C Board recommends November 2000 bond measure a At least 145 m Final Draft 1 August 8,2000 Anderson Brui6 Architects,Inc. � Page 86 of 89 San Ramon Joint-Use Library City of Son Ramon J Contra Costa County Library J Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Key Issue Statements- Workshop d Organizational Design $5/100,000 parcel tax a Bond passage 12 Capital required to state is$20 million.01/02 SRVC d $14 million-55,000 square feet(4000 square feet for phase 1) a District Governing Council • Shared governance process • Each college has a government committee • Faculty senate(final say acad/profmatters) Q Staff Institution Local/Public employees • Classified senate(input to decision-making) • Managers group-collective bargaining units Governing Bodies l Approval ® City Council • Danville o San Ramon • Conum mity College Board of Trustees • County Board of Supervisors 13 Dougherty Valley Oversight Committee Who has ultimate decision-making authority? • Research • DVOC has no funding authority 13 Policy/funding at individual bodies Falended l External Partners a LMC/CCC(other educational institutions) Consortiums State Chancellor's Office JFK is an extended partner In planning; `other'issues Corporate Community Regional Library Boards 13 Developer Las Positas College Final Draft/August 8,2000 Anderson BruI6 Architects, Inc. Page 87 of 89 San Ramon on Joint-i, se Library _ City of son Ramon/Contra Costa County Library_/Contra Costa Community College District Needs Assessment and Operational Planning Report for the Scan Ramon Joint-Use Library ExhilDits Appendix Key Issue Statements- Workshop 4 Organizational Design �{t�ri�'ing Need to determine Regional Library Board role in allocation of new property tax generated in Dougherty Valley. 0 How is it allocated? Band Issues • March—Prop 14 Statewide Library Bond rs Nov 2000—County Library Sales Tax • Nov 2000 Community College Bund Future Statewide General Obligation Bands • Beyond 1A(02/03) • Phase 2/SRVC • Drives capital funding for the college district Community Facilities=`other'? College Facilities=state appropriation Relatlrrriittp 3l�u;i7dxg External/Exterior Relationships Supplemental Clients • Voice • Dialog • Stake Assessment Opportunities for improvement Policies ® Informs/educates/advocacy 3 Finch Graft 1 August 8,2000 Andersen BruI6 Architects,Inc. Page 88 of 89 San Ramon Joint-Use Library City of San Ramon/Contra Costa County Library/Contra Costa Community College District Needs Assessment and Operational Planning Report for the San Ramon Joint-Use Library Exhibits Appendix Resources Agreements and Agreement to Settle Litigation Relating to the Dougherty Valley General Plan Amendment, Reference Documents Specific Plan and Environmental Impact Report,Town of Danville,et.al.v.County of Contra Costa,et.al.Case No.C 93-00231,Contra Costa County Superior Court. May 11, 1994 d Needs Study to Establish an Officially Sanctioned Education Center as an Adjunct to the Diablo Valley College to be known as the San Ramon Valley Center,Contra Costa County Community College District. i City of San Ramon www.ci.san-ramon.ca.us Parks and Community Services, City Lights Volunteer Program,925-973-3219 Contra Costa Diablo Valley College Community College 321 Golf Club Road District Pleasant Hill,California 94523 Diablo Valley College 925.685.1230 www.dve.edu a Strategic Plan,Diablo Valley College Excellence in Education,July 1999 Contra Costa County Contra Costa County Library San Ramon Library Library 1750 Oak Park Blvd. 100 Montgomery Street Pleasant Hill,CA,94523 San Ramon,California 94583 925.646.6423 925.973.2853(direct) www.contra-costa.lib.ca.us 925.973.2850(for recording and options) San Ramon Valley For more information about the Strategic Plan, 1999—2004,visit wrrwv.srvusd.kl2.ca.us,or contact: Unified School District Terry Koehne Public Information Coordinator Phone 925.552.2942 I Fax: 925.838.3147 Email:tkoehne )srvusd.kl2.ca.us Final Draft/August 8,2000 Anderson Brul6 Architects,Inc. 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