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BOARD OF SUPERVISORSCosta
FROM.,> DENNIS M, BARRY, AICD County
COMMUNITY DEVELOPMENT DIRECTOR
DATES Moly 27, 1999
SUBJECT: DIRECT THE COMMUNITY DEVELOPMENT DEPARTMENT TO INSTITUTE CHANGES
IN THE SOLID WASTE COLLECTION SERVICE IN THE UNINCORPORATED COUNTY
AREA SERVED BY PLEASANT DILL BAYSHORE DISPOSAL
SPECIFIC REQUEST(S) OR RECOMMENDATION(S) AND JUSTIFICATION
ACCEPT the report concerning the survey of the unincorporated areas served by Pleasant
Hill Bysre Disposal.
DIRECT the Community Development Department to coordinate with Pleasant Hill
B y h re Disposal to develop a solid waste program which Will facilitate th c I v e >
of the County's solid waste goals,
A. Sim=plify and standardize the type of service offered in the unincorporated areas
served y Pleat Dill B yshore Disposal so that all customers have the same
services,
B. Redesign the rate structure€re and standardize the rate schedules In the
unincorporated areas in order to provide all customers with the same rates,
There may be some differences for hard to service gree where smaller troche
are necessary.
CONTINUED ON ATTACHMENT: YES SIGNATURE
RECOMMENDATION OF COUNTY ADMINISTRATOR RECOMMENDATION NATIO BOARD OMI!
— APPROVETEE
— OTHER
I NATUR
ACTION I F BOARD ON APPROVED AS RECOMMENDEDTI
�w9
APPROVED the above recomm.endatio s with the understandfing that a propos;_will be presented to he
Board of Supervisors for consideration efore any changes are irnplenlentede
VOTE OF SUPERVISORS
I HEREBY CERTIFY THAT 7I�I I "I�
�IIII�I AND CORRECT COPY OF AN ACTION
TAKEN AYES- NOES AND ENTERED ON THE MINUTES F THE
ABSENT:-ABSTAI .- BOARD OF SUPERVISORS ON THE DATE
SHOWN.
Contact: Linda Moulton (925) 335-1238 ATTESTED-_,:1 J ;2°`
Cr.: Community Development Department (CDD-).- PML CI ;LOR,_CLERK OF
THE BOARD OF SUPERVISORS
AND COUNTY ADMINISTRATOR
BY , DEPUTY
r
s
Changes in Solid Waste Collection Service �A
Page
Institute variable can rates in accordance with the County's sourcb reduction goals
as outlined in the County's Source Reduction and Recycling Element ( E).
D. Institute green waste service in accordance with theCounty's SRRE.
E. Expand recycling to include mixed paper.
No impact to the general fund.
BACK ION
On Jure 23, 1998 the Berard of Supervisors adopted changes to the solid waste collection
rates charged to the customers in unincorporated Contra Costa County served by Pleasant
Hill Bayshore Disposal and instituted five percent franchise tee. At this time the Board
directed the Community Development Department to survey all the unincorporated areas
s to service preferences and incorporate suggestions into the service plans as
appropriate. -€ways were sent to customers in these unincorporated areas along with
their bills in April, May and June of 1999. Table I shows the results of the surveys for the
various communities. Overall there was a 16.3% response rate.
I. SURVEY RESULTS
Fable I shows the results of the Customer survey and Exhibit A is a copy of the
questionnaire which was railed to the customers. The results are grouped by
communities with the same billing periods. Some of the results are:
(1) Seventy-four percent of the respondents rated their service as good or excellent.
( ) Twenty-five percent of the respondents felt that once a month greenwaste service
would be adequate while % favored twice a month service and 0 felt they
needed weekly green to pickup.
( ) Eighty percent responded that they would recycle mixed paper and chipboard
(including ding magazine and cereal boxes). Many customers (68%)also would recycle
plastic containers (plastic codes ; , 7) and 49%would recycle polystyrene
(code ).
(4) Most of the respondents ndents live in single family detached housing (84%) or single
family attached (I I%) .
( ) When asked if they would consider mini-car. service if additional recycling
and gre n aste programs were added, 43% of the respondents answered yes.
( f the 6686 households which were seat surveys, 1089 or 1 . % replied. The
results for the three groups are similar, dor example, the respondents from the
communities of Mt. View and Alhambra Valley had the highest proportion (84%)
responding that they would recycle mixed paper but the other areas responded
positively tori with 77% and 78% answering that they would recycle m=ixed paper.
(7) Them was an open-ended question asking for suggestions concerning expanded
service. Although a limited number of customers answered this question, there
were 39 comments concerning the need for more recycling, 34 concerning the need
for adding greenwa to and 53 suggesting weekly recycling. Seventy-three
respondents were concerned about cost of service.
( ) Question 1 concerning rating of service also had an open-ended question
concerning service. Fifty-four respondents expressed the need for more recycling
and fifty-nine expressed the need for weakly recycling. The comments concerning
service delivery varied with: 34 respondents expressing a need for containers, 26
respondents reporting recycling misses, and 30 respondents having concerns
about litter or spills. The replies to the open-ended questions have been
Charges in Solid Waste Collector, Service
Page 3
categorized and are shown in Exhibit B. When individuals gage a Haas, address
or phone number, Pleasant Hill Bayshore Disposal contacted them if they warted
additional bias or needed containers,
The Board order of June 235 1998 directed the Community Development Department to
perform tasks A through ® listed above. Item E was to expand recycling to include all
materials listed in the County's Materials Diversion Ordinance (Ordinance o. 92-105).
BLQ�QMMENDATIQNS A AND
As noted in the June 23, 1998 Board order, there are currently 44 unique service type in
the overall service area ranging from one 20 gallon can to three 95 gallon cans. Some
areas have no yearly cleanups and some have two such cleanups, As of 1998 there were
a&wally 39 different type of service being used by customers. Recommendation Awould
simplify and standardize the type of service offered in the unincorporated areas.
When the rate were changed in 1998, there was an across the board increase. However,
the rate structures were not standardized. The reasons for the many variations in service
type and charges stern from the historical rate structures and type of service which were
it place when BFI took over from the original owners of Pleasant Hill Bayshore Disposal.
The rate structure reeds to be standardized in order to provide all customers with the
same rates for the same service. The only difference may be for hard to service areas
where smaller trucks may be necessary. This would be accomplished by instituting
Recommendation B.
The County's SRRE calls for the County to institute variable can rate fi,e, customers ers with
64 gallon cans pay twice as much as those with 32 gallon cars). Variable can rates are
already in existence ce in many parts of the County, Variable can rates encourage residents
to recycle more and use smaller or fewer waste receptacle. Recommendation C would
allow for implementation Mentation of this program.
. aECOMMENDATION D AND E
The results of the survey show that the majority of the customers answering the survey
want gree ante service. Only 16% stated that they did not need greenwaste collection:
because they compost or have no yard waste. Seventy-three percent expressed a
preference for some type of greenwaste service and I I percent did not respond to the
question, It seems that a large percentage would use the green aste/composting service.
It is estimated that mixed paper makes up 12.7% of the residential waste stream and there
is a market for mixed paper. Since 0% of the respondents indicated that they would
recycle mixed paper and chipboard, staff recommends including mixed paper at this time.
Currently there is not a market for the plastics (#3 - 7). However these items would be
added when this market develops.
The additions of greenwaste and mixed paper to the County's curbside recycling programs
should help considerably to achieve theCounty's AB939 A39diversion goals. Greenwaste and
mixed paper were estimated to be 12.8% and 12.7%, respectively, of the 1990 residential
waste stream.
III. MAY
The provision of variable can rates at the sable time that additional diversion: opportunities
are offered should maximize a movement away from disposal and toward more recycling
and composting. Recommendations D and E would provide for regular green ante pickup
and the addition of mixed paper to the recycling program. This additional service has the
potential for increasing recycling tonnages by up to 25%.
Changes in Solid Waste Collection Service
Page
Implementing the five tasks should be a big step in helping to asst theCounty's AB 3g
goals. Although the implementation of all five tasks at Dace will be a major change,staff
feels that the piecemeal charges would probably tale two or three years. Pleasant bill
B y hore Disposal has indicated that they are willing to work with staff to implement these
programs. As pari"of the process, staff pleas to have public meetings it the various
unincorporated areas to explain the reed for these programs and to allow community input
concerning the program charges.
The cost of the new services could be offset for customers who elect to have mini-can
service and maximize the use of their recycling and greenwa to opportunities. The most
significant rate increases would be for those customers who continue to dispose of the
most solid waste. The use of 64 gallon and 96 gallon containers for solid waste would
become more expensive when variable can rates become effective. The arcane service
structure would be standardized such that all customers could choose either 20 gallon
€ ini-c n, 32 gallon, 64 gallon or 95 gallon solid waste service it combination with
recycling and gr enwaste service, Other services would also be standardized such as the
number of cleanups,
The target data for the implementation of these recommendations is January of the year
2000.
i
0 QJ d
i
TABLE I M
Results of Customer Survey
O
UCS M5 M
P
1. dour do you rate your garbage and recycling service?
8)poor 7% 8% 6% 7%
b)Pair 20% 19% � 19% 1g%
c)Good 50% 51% � 51% i 51%
d)Excellent 23% 22% 24% 3 23%
s
2.'What level of greenwaste would meet your creeds? 9
a)64gimonthly 20% 25% 29% 25 e`a
s b)64gtWce a month 30% 25% 28% 3 2:"1
c)54geweekty 27% 22% ; 14% 20%
d)cornpost/no yard waste 13% 15% 3% 16%
e)wou d use a Christmas tree program 34°1 32% 30% 31% s
3.What of the fokyAng€terns wouid you recycle f service was
available? A
a)piasi!c containers(codes#3-#5,#7) 72% 71% 64% 68% 3
b)polystyrene(#6) 55% 49% 44% 49%
c)mixed paper&chipboard 84% 3 77% 78"A 60%
4. €ry what type of housing do you live? ;
a)single family detached E 6$°1° 3 7$% $4% 34% ;
b)single far ffy attached 9% 10% 13% 11%
c)condcAownhouse 2% 5% 1% 2%
d)apartment 1%
e)other ti 1°1° 7% 1% 3%
5.If you had expanded recycling and greenwaste service,would you
be interested in having rn7ini-car`service(20-gallon can)at a
reduced price?
Yes 39% 42% 47% ` 41%
No 41% 45% 46% F 44®1
No answer 20% 13% 7% 13%
s
Number of returns35$ 251 r 4$0 : 1039
Number of customers 2038 2304 2344 66$6
%responding 18% 11% i 20% s 16.3°1a
Word/hf^ustsurtbi
EXHIBIT A
mo?v 411
Customer Survey
# d Let Us Know Mart You
Tbink'inkof Cunt Services and
es
fPmpo red Semwe Chang
Please till out she questionnaire Wow,fold
j and tape shut and Bei#back to us,The
#; f survey is satf-addraeaed and postage paid,
crura 0084e-runty franchises the hauling of solid waste With,tsieaeartt HV I Sayshore
€ fs*pcsai for your community.
Ths" aid of Supervisors has directed County sten to survey all the unincorporated
cornmunitles receiving service from Pierian&Hie[Bayshare otsoosa#concerning owrent
se#vlos eyed proposed se:'uice changes.
<rt ordar M rsset the Mate waste reduction raqulrarmanta,the Couplans on instltuting
greenwaste se re and expanding recycling to iscluds all materials listed In the Coun.ty'e.
rnaferle?s divaralan ordinance and Is Interested'in She custorners°opinions ccncominig his
9"nded samlos,
t, gHow do you rate your gaebaga and recycling service?(V check appropriate€€res)
SSS Poor
,t,) fair
(c) good
(d) exce#lent
It you have any comments on your service,please comment:
2. What#anal of grsanwasts collection wou€d meat your needs?(V chock appropriate lin e)
(a) a 64-galio€t container coilooted monthly
(b) a 04-Callan container collected tau#ca a month
(c) a 64-ga',icn canta#rear collected weekly
(mp u°u°e a"iaO°it efs"aa",ry�i>�+'�31tK8#S89 i%4diSi9i:2ii7tS f ucause
I compost or have nes yard waste
(e) would use a Christmas tree collection:Program
3, yi hl&,of the fc cawing hams would you recycle it service was available?10/aheck
appropriate Eno)
(a) plastic 000tadrass(plastic coder.#3 thmugh#5 and ff?)
(b) Polystyrene(code 486,inddoles cups,packing materials)
(c) Mixed paper&chipboard(Includes magazines,cereal boxes)
4. in what typa of housing do you live?(sr chock appropriate Ons)
(a) Si farr;'Ry dalochad
(b) single family attached
(o) condo or townhouse _
(d) apartmorrt _
(a) oihar
6, what Is your zip code(optlonai)?
S. it you had expended recycling,and greonwasts service,would you be Interestedin
having mini-can service;24-gallos can)!it a eeducar twice?(V check appFcpsate;ins)
yes
no
�. Drs you have a:,y suggerEons concatning expanded sell:e?if so,pisase comment:
g up
""F.r.±s'd
_..-.._
EXHIBIT
fpPleasant Hill
411ve
Bayshore
D I S P 0 S A L
July 12, 1999
TO: Linda Moulton
Contra Costa County Community Development
FROM: Susan Hurl
Community Affairs Manager
: Customer Survey Results for Clyde,Pacheco,Bay Point and Central San
I have attached a copy of the Customer Survey sent out to 2,304 customers in the Clyde/Pacheco/Bay
Point/Central Sanitary District areas and a detailed report of customer resmnses. 'There were 251
responses or an 11%return,whicl.is fairly good. 'rhe results were from 6/2/99-6/23/99.
Overall, 72.5%of our customers rated heir service good or excellent. The 27.5%that rated their service
poor or fair had comments about our service delivery or the type of service offered:
N/Type of Comments /Type of Comments
Serice Delivery 'hype of Service€ffered
5 urger recycling bins 15 Not enough recycling
7 fitter/spills 10 Clean UPS
1€3 Need containers 113 Weeldy recycling
2 Don't pick up etas 7 Need yard waste program
S Recycling missed 10 Costs too much
12 Miscellaneous 2 Part time yard waste program
If a customer had service complaints or issues and gave us his/her name,the customer was called.
Customers would prefer bi-,Aeeldy yard waste recycling and would definitely life to recycle more material
and more soften. The mini car,met with a mixed response.
The suggestions for expanded service ranged form more recycling to composting:
Comment
2 More mixed paper
3 recycle oil and oil filters
I.3 Cost is too high.
2 Dart time yard waste proms
2 Compost
15 More recycling
0 Pick use extras
7 Add greenwaste
3 Senor/disabled rate
10 Weekly recycling
7 Litter
10 Sche"ed clean-ups
1 I Miscellaneous
4,41 N. Buchanan Circle / Pacheco` CA 94553 925.685.4716 d" Fox 925.655.4735
30%Pas9-Co^s::mar
SO
Hill
Bayshore '""
11- 21.20
D f S P 0 S A L
July 12, 199
TO: Linda Moulton
Contra Costa County Community Development
FROM: Susan Hurl
Community Affairs Manager
RE: Customer Survey Results for Morgan Territory,Concord,.and Rodeo
I have attached a copy of the Customer Survey sent out to 2,344 customers in the Morgan 'territory,
Concord and Rodeo areas and a detailed report of customer responses. There were 480 responses or a 20%
return,which is very goad. The results were from 5/4/39-6/20/99.
Overall, 75%of our customers rated their service good or excellent. The 25%that rated gear service pour
or fair had comments about our service delivery or the t"rpe of service offered:
/Type of Comments #/Type of Comments
Service Delivery `pylae of Service Offered
9 Larger recycling halms 14 Not enough recycling
13 latter/spills 7 Clean utas
i l meed containers 35 Weekly recycling
3 Don't pick up extras 14 'geed yard waste program
7 Recycling missed 16 Costs too much
13 Happy with service 6 Part time yard waste program
16 Miscellaneous
If a customer had service complaixnts or issues and gave us his/her name,the customer was called.
Customers would prefer biweekly yard waste recycling and would definitely like to recycle more material
and more often. °fire rn_nu can met with a mixed response.
T
ire suggestions for expanded service ranged form more recycling to composting:
Comment
5 More mixed paper
5 Recycle sail and oil filters
22 Coast is taco high
6 Part time yard waste program
5 Compost
14 More recycling
3 Pick up extras
15 Add greenwaste
6 Senior/disabled rate
35 Weekly recycling
13 Litter
7 Scheduled clean-utas
16 Miscellaneous
,441 N. Buchanan Circle / PCackeco, CA 94553 t' 925.685.4716 / Fox 925,655,4735
30%Post-Consumer
PLEASANT HILL BAYSHORE DISPOSAL
May 27, 1999
TO: Linda Doulton
Contra Costa County Community Development
FROM: Susan Hurl
Community Affairs Manager
E: Customer Survey Results for Alhambra Valleylit. View
1 have attached a copy of the Customer Survey sent out to 2,038 customers in the Alhambra.
Valley/ t. View area and a derailed report of customer responses. 'There were 358 responses or
an 18%return:which is very good. The results were from 4/5/99-5/4/99.
Overall, 73% of our customers rated flheir service good or excellent. The 27% that rated their
service poor or fair had comments about our service delivery or the type of service offered:
/Type of Comments ##/Type of Comments
Service Delivery `hype of Service Offered
14 Quality of work 25 Not enough recycling
0 Litter/spills 4 dean.ups
13 Need containers 14 Weekly recycling
8 Don't pick up extras 3 Need yard waste program
11 Recycling misses 4 Costs too much
11 Misc.
1f a customer had service complaints or issues and gave us his/her name,the customer was called.
Customers would prefer biweekly yard waste recycling and would definitely like to recycle more
material and more often. The mini can met witaL a mixed response.
e suggestions for expanded service ranged from more recycling to composting:
# Comment
1 More mixed paper
3 Recycle oil and oil filters
41 Cost
29 Misc,
1 a Limited grdenwaste material
6 Compost
10 More recycling
1 pick up extras
12 Add greenwaste
2 Disabled/senior rate
8 "Meekly recycling
2 Mini can
1 Litter
2 Scheduled clean ups
441 N. BUCHANAN CIRCLE, PACHECO, CA 9455:3
(92 5) 685-4716 o UAX (925) G85-4735