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MINUTES - 07281998 - D1
D.1 TIIF BOARD OF SUPERVISORS PERVISORS OF CONTRA. COSTA COUNTY, CALIFORNIA Adopted this Order on July 28, 1998, by the following vote: AYES: Supervisors Uilkema, Gerber, DeSaulnier, Canciamilla and Rogers NOES: bone ABSENT: None ABSTAIN; None Subjects Presentation By the County LiFranan On this date, the Board of Supervisors considered a departmentalperformance report (as attached) from. Anne Marie Gold, County Librarian, The Board discussed the matter and took the Fallowing action: ACCEPTED the report from Anne Marie told, County Librarian regarding departmental performance. I hereby certify that this is a true and correct copy of an action taken and entered on the minutes of the Board of Supervisors on the date shown. ATT STED u1 28, 1998 Phil Batc el Jerk of the Board Su ervis Court ministrator BY _ ATT S Cr Deputy Clerk c.c. CAO County Library 1 f �:v� 'S �4SYf C f }K✓f .� NY {�hi'Yi' i6 rvf, /� �/ C �? it �[ 3 � �'" � J5 �` � � ` fj y� �� f ± a: 3 .�"� r �x llff••� !M' '� k' ,��, h :��.. ,�; �° .�.�f �,. x :sem � � � ;? t� ...,,,,,,� � ,v,;.�' �. , , ���"`. � .. r.; � $�` � �rt Y �?�� :., .� .. �-. � 4 'OP. �N 4'Yi��i�..: �, W hi. - �� L J ( L .{.. :{�4 .. '�w:. 'S�r `„�V � � A4;c�y�.fi. ri V�” Y r�� ..�.. �., F y,-; . � � � ��� � � ��.` {t � ��� ,�< ..� ;� >�. �� � y: ,� , _ � � � �� yy � 4��F e �� w .t N �, � � � � r � � I! '.4.. fv' .fA..; ' �� ;v. � � �` �.. r A k r v. ,< ` ' � r ,�y ,�,, �.. c n� f ,� � Z.c �. - � � < � f'y ti i3f � � �;. ,'�^, y ,.- .�. �,n 9"/,/ d� Y �f w z -• � ?fir 'Q7Y ,�+rn ,. � +� p y: TABLE OF CONTENTS TABLE OF CHARTS , SECTION 1: DEPARTMENT OVERVIEW 3 SECTION II: RESOURCES 4 SECTION III: CUSTOMER SERVICES SECTION IV: ANNUAL PERFORMANCE SECTION V: CHALLENGESINEW DIRECTIONS 7 APPENDIX A: LIBRARY STRATEGIC PLAN 8 C1neSt�p� iNbfX$Yb"F€# 59A6D 1 i it 1998 Department Performance Report Table of Contents SECTION [: DEPARTMENT OVERVIEW ECTI I - 1' A. Department'Responsibilities 1- Mission Statement..... .......... ..........................................'................. 1-1 Goals................... .......................................................... .... . .. .... 1-2 B. Organizational 1-3 1. Program Divisions............................................................................ 1-3 Library - Community Services.... ..... .......................... ................. 1-3 Countywide Services ......................................................................... 1-3 Support Services........................ 1-4 Administrative Services......................... ............................................ 1-4 Organizational Charts ........................................................................ I-5 2. Partnerships. . ... .... .. ... .............. .. .. .. 1-8 Volunteer Program............ ............ .............................. ................. I-$ Friends of the Library .................. 1..g Enhanced Service Funding ........................................... ................. 1-9 New Partnerships in 1997................................................................. 1-10 3. Departing Structure................ ............. ......................................... 1-12 IIPYI11ill.�ifll I ---_- �MIIIPIII.��I��l.�� ._.._...._........................................................................................................................................................... ........ ................_........ _.....__.. ........ .......... ......._._.........._._.... ....__..... .._....... ......._..........._... 1998 Department Performance Report SECTION 11: REsoURCES II - 1 A. Financial Reser►urces--�._.. ..... ....ws ..w......_._.. .._ww.w.. �. ...w . Flt` 1997/98 Adopted Budget......................... . ..................... II-1 Expenditures.... ....... .............................. ............... ...................... 11-1 Revenues. ..... ....... .......... ....... .. 11-2 Net County Cost. ... .. ... ................. ... ....... . . .. 11-2 B. Personnel Resources.... _....-..�....� ._. _ .._.�.... .�.w_.�._.��......� �1-3 Staffing Trends. .... ... ....... ..... ......... .. . ... 11-3 Recruitment and Retention of Staff.............. ...... ........... ...... ......... 11-4 C. A .r matt a )"fiction r-r.--..w--1.:1-6. D. Sick Leave irrr�rrr+NrMl�Mlrrri.+IiliYr.�..ww.wwrr...sv.�rrrv.r�.o.ri.-r�irgrMI41�Mr4.i�i�lriYl�a.w.w�lfrr.w.1.1�..� E. Staff De' e1Io1rNY'lent—.--rrYYralrr...M-...-wrrt-r...w-f�IrfYr....�awY011+.fY�IrlMwr���fi,�. Yearly Performance Evaluations........................... ......................... 11-9 Professional Development.................................................. ................ 9 F. 11-16 The Role of Automation in the Library................................................ 11-16 Major System Changes Completed and Planned............................... 11-17 TIQ 1111.' STC31 ER ER ICES, SECTION I A. Service Delivery Systems .......o.—. ---.w...W.11,1_1 Local Library Services. .. ....... .. ........................ II'1-1 Electronic'Information System ............................................................ 111-3 Personal Access System ........... .......... ............... ............!.............. 111-3 i,mirr�.�w.n -- wn aiwrwr■i_i.ur.� ii 1998 Department Performance R.ep prt Countywide Public Service.......... ..................................................... 111.4 Level of Discretion Over Services........ ....... ..................:............... 111. Regional Library Beards.. . .. ......... . ............. .. 111,4 State and Federal Requirements ....... ................. ........ ......... ..... 111-5 B. Customer Profile---.- C. Customer s'tomerRelationshipsMNF—M—w—rrtsl+MM�r.rlrl+RwrrwrrrrMMrw+r4�r14r�MMrwrwrrruMM+1MMMrAW Personal Access System ............................................ ....................... 111_g Books By Mail .............................................. . ..... .... ....... 111-9 Outreach Services..... ................................. ........................ ...... II1.10 Community Fairs..... ... .. .... ........ ... 111-10 Electronic Self Service Enhancements............................... ............. III-10 Computer Demonstrations to the Public ........................................... 111-11 Patron Surveys.................. ... ........,.. III 11 E TI `M IV: AIN A . RFQRMANCE SECTION IV - I A. Performance Indicators IV-1 B. AccomplishmentsIV-9 Library Reorganization and Implementation of Regional Library Boards .............................................................................................................lV-9 Library Facility Study. ... .... ............................................IV-9 InformationTechnology.....................................................................IV-10 Award For Excellence. ............ .......... .IV 10 1998 Department Performa nee Report SECTION CHALLENGES AND.NEW OIRECTLONS SIECTION-V Challenges V-1 Update on 1997 Challenges................................................ ...... .........v 1998 Challenges ..................................................................................V-2 B. Now Directions v-3 Where Do We Go From Measure A?...................................................V-3 APPENDIX A: CQNTRA CO_$TA Coma LIBRARY SirMT_EGtC PLAN iv 2 1999 Department P'erformanee Report Fable of Charts Figure 1 - Volunteer Hours----. _..._.. .��.. �� _�.. _�_ �_ ,.� -I- Figure 2 - FY 1997/98 Adopted Budget: Expenditures--------------�.-_II_1 Figure 3 - FY 1997/98 Expenditure by Program------]1-1 Figure 4 - FY 1997/98 Adopted Budget: Revenues --�.-------- --------I1-2 Figure 5 - FY 1997/98 Revenue by Source - ----11-2 Figure 5 Personnel Resources FTE 1997198 ---- ---- --------11-3 Figure 7 - Staffing Trends 1991-1997 ..–..----- --------------.11-3 Figure 8 Affirmative Action — ------11-7 Figure 9 - Sick Leave Usage 1995-1997 Figure 10 - El Cerrito Branch Crass Jurisdictional Use r_--------111-8 Figure 11 - FY 1998197 Circulation by Material Type Figure 12 - 1997 Community Survey– . ..��-.y��_.. .�.���.�,,. III���► Figure 13 - 1997 Internet Usage in the Library ---- - 111-13 Figure 14 - Hours Open per 1001population----_ –----------_-IV-2 Figure 15 - Circulation per Hour Open--- -------IV-2 Figure 16 Population Served per Staff Member ----_..__.. Figure 17 - Circulation per Capita- ------------------IV-3 Figure Figure 18 - Reference,Questions per Capita-- .----------------- --IV-4 Figure 19 - Local, State, and National Comparison --- - ----..-----IV-5 � _ 3 199 De tment Perfornminee Report _ Skdk A. Department 'Responsibilities Department The Centra Costa County Library is organized under the Overview�cew 1911 County Free Library Law to provide comprehensive public library services to the entire county with the exception of the City of Richmond, which operates its own independent municipal library. rrqhe,re is not The Contra Costa County Library was founded in 1913 such ar cradle originally to serve the needs of the residents of the Of democracy unincorporated ares of the county. Until the middle part upon the each of the century library service generally consistedof many as the Yree small branch operations with small book collections and PubficCibrarg, limited staling. In the post World War 11 era the library republic developed its current service pattern consisting of a thisletters, whore central library operation and larger branches drawing on nefther, yank the; services and resources of the central operation. - Between 1959 to 1975, 17 of the current 23 library office, facilities were built,. either by using County Service Area emir: receives the financing car by cities._ slightest Today, the Contra Costa County Library includes 23 consideration. facilities, 123.2 FTE employees, 1,000 volunteers, 1.2 -Andrew Carnegie million items and -a state of the art technology System. There are 393,554 library card holders who annually check out 3.615 million Mems, have 562,000 questions answered, attend 2,748 programs and visit the library 2.9 million Mmes. _ Mission Statement 197' The Contra Costa County Library brings people and ideas together. Award for Excellence Section,t - l -,''''I'll...11...I--......................................................................................................................................................................... .................................................................................... 99 Department Performance Report Goals Annually, as part of an overall budget and planning process, the library sets library-wide goals and objectives. The process begins with staff in all work units reviewing the activities of the past year and identifying obJectives for the coming fiscal year. The output of each individual work unit is then meshed together with overall library management goals and forms the final work plan for the library. Each goal has specific objectives and measurable activities with lead responsibilities noted, as well as completion dates. Each work unit also develops a specific plan of service which is an outcome of the unit goals and objectives process. In January 1998 the management and branch manager staff held a one day retreat to review and revise the overall goals and develop new short and mid-range objectives. Appendix A contains the 1998/99 Contra Costa County Library Strategic Plan. The overall goals from the Strategic Plan are: • Hire, develop and train staff to meet service expectations • Improve library resources Maximize use and effectiveness of technology • Build, renovate and improve maintenance of facilities • Increase public awareness and use of the library's 1"7 resources and services Aw*rd for ExeeUeace Section 1 2 ISO Department Performanee Report B Organizational Structure fr he book 1. Program Divisions and the library are as The County Library is organized into four major divisions.. important in . Library - Community Services y t*0 as bread and . Countywide Services love. When 9 come to r • Support Services new place.. . Administrative Services my first questl � Library - Community Services 49s there a llbry.h ?'X The majority of public library services are provided by this. -Isaac Bashevis division. Community library services include public Singer, Nebel services, materials collections :and programs which are Laureate tailored specifically for each community and region. Services are provided through all 23 County Library facilities in five regions as indicated below: A sl�rr. �t� r ,,ma� may,.. + Antiyy�och, Say I Pint, I ��, Vi73�aIeyK Pittsbur Central Clayton, Concord, Martinez, Pleasant Hill Lamodhda Lafayette, Moraga, orinda South Danville, San Raman, WalnutCreek, 1' nacio Valle 1997 West Crockett, El rota, Ej sobrante, [KenW22toh, Pinole, Rod ee, San Pablo Countywide Services The Countywide Service division includes Branch Library Administrative Services, Countywide Centralized Library Services, Literacy Services, Detention ` Facility Services Award for Excellence and Wilruss Children's Library Fuad. Those services Section 1 3 199 Department Pelrfo rn .nee ltep2rt either provide direct patron services countywide or provide support to the branch libraries. Branch Library Administrative Services provides overall leadership,, management and support for the branch operations.; Countywide Centralized Library Services are those' services provided through the Central Library which directly serve library patrons countywide or which support' branch services and operations. They include countywide , toll-free telephone reference servicer, government documents, periodicals, and program support in adult, young adult, youth and circulation services. Literacy Services administers the library's literacy program Project Second Chance. Detention Facility. Services provides library services to the county detention facilities. Wilruss Children's Library Fund provides library outreach programs for youth. Support Services The Support Services division includes Automation, Technical Services and Collection Management. Automation provides planning and operations for the information technology system as well as the Wide Area Network linking all library locations. Technical Services provides for catalog and database maintenance. Collection Management provides for selection and acquisition of library materials and fund accounting and inter-library loan of library materials. Administrative Services 1997 The Administrative Services division includes Library Administration, Shipping, Community Relations, Graphics and the Volunteer Program and capital projects. Library Administration plans, organizes and directs the operation of the County Library; provides leadership and management in budgetary, personnel, operational and policy matters and plans for the future of the library with .ward rIr E I xcellenct the Library Commission, the regional library boards, Section 1 - 4 1998 Department Performa neje Report representatives of library communities and staff. Shipping provides daily delivery of library resources to all library '•+"thr�hghout facilities and receives all resources, furniture and MY formal l equipment delivered to the library. Community Relations educationmanages the library's volunteer program, provides Sr publicity for library programs and services, and provides Spent Many.. support to Friends of the Library groups. many hours t" Publfc and Organizational Charts school libraries. Two organizational charts for the 'library fallow this page. 411war es The first organization chart illustrates the library's current became structure. The second chart indicates the revised structure cowft 0'f hit approvedin 1997. The delay in moving to the new resort its It organizational structure is the result of an unsuccessful were. qha recruitment to fill the Deputy County .Librarian. . Support, current position. deflydtiv answer to almost any question can be found within the four wallsf most lfbrar�es." Arthur'Ash (1943„1' 3) 1997 Award for EaeeRtace Section 1' - 5 1998-Department Pe rfor a nee, Report ,tv zz to IOU fill w� } Ew.fir. Z E 8 jN 1 111J9 ,,. ca s 17 7 a 00 uj 0 �v HIS Section I - 6 9l Depaftme .t Performanee Ifteport �} > H� 4 ............... 00 X«rs 00 Wu a 0 �W IX tt zCD Om Fw W. fid � �� �a �W E7 . _ a. ,c (4Z O m C, w ', IL) 0 � y, vu air. r' uj Mme- (..} ° raCsaij ttv "; w` �sLuuu"iaur to , a Irix CI- CL .. 00•+ > tE'3 us � tu Z>< 00 0 to t5 � us 0 " Ow o z � ul n �. t'J <v ' c 0>ZE ° u f).UJ Q . 0 ca , Section 1 - 7 , 1998 Department Perform nee Report 2. Partnerships While the County Library does not'contract with any CBOs ;.. , for service delivery, it has had an historic relationship with libraries are its Friends support groups to increase the effectiveness of not Jrmt some library services. In addition, the enhancement of the library bureaucratic volunteerprogram has added significantly to the service bulling. delivery program of the County Library. They are not somet�J Volunteer program that can be The Centra Costa County Library Volunteer 'Program converted utilizes the services of over 1,000 volunteers including 125 into a bottom Project Second Chance volunteer tutors annually. Library lig TO me, volunteers work in all library locations and ins Support they capit, and Services and Administrative Services to help extend, should bo, the enhance or supplement'' library services and to support . heart a library personnel. Protect Second Chance volunteer tutors soul of u provide one-on-one literacy tutoring to functionally Illiterate con►trl� "Wtv. • adults. -Them Keegan, 1n 1 X97 1. r D*atch, May 26,1998 library volunteers contributed over 44,000 hours of volunteer services to the library • Project Second Chance tutors contributed 9,935 hours +� Work Alternative and GAIN workers contributed 5,935 - hours Contra Cost County a my Volunteer Moura WON 1997 �0000 a 19Y3 1981 1fiY4 411 19Yi 19 Figure 1 -Volunteer Hours - Award for i xtaleace Section 1 _ 8 __. ._.... ......... ......... ......... ......... ......... ......... _._..._. __ ......................................_.. ......... .......... .......... ......... ......... ......... ......... ................_. 1998 Department Performance Report This represents an 8% overall increase in volunteer involvement over the previous year and a 7% increases in in-library volunteer hours. The value of volunteer hours The County coupled with the monetary contributions of the Friends of Library .... the Library places the 'total financial benefit of Contra partnered Costa County Library volunteers at nearly $2'million. With cities and Friends of'the Library community groups to There are numerous library support organizations enhance including 22 Friends groups which support the operations of the branches and Central Library. Friends groups services." donated over 36,800 volunteer hours supporting the work of their organizations. In , addition,_ Project Second Chance, Inc. provides support to the literacy program and the Danville Library Foundation, which was farmed for the purpose of raising capital funds far the new Danville Library building project, is continuing to provide support for materials and electronic resources. In 1997 support' groups donated over $460,000 to the library which funded the fallowing: �• Extended hours • Adult and children's programming • Adult, young adult and children's books and other library materials • Project Second Chance extended services 'including Families for Literacy and Computer Assisted Learning • Enhancement to the Antioch Library building, including carpeting and furniture. Enhanced Service Funding 1997 The County Library also partnered with cities and community groups to enhance services. For FY 199719€3 the cities of Antioch, Clayton, Concord, Danville, Lafayette, Orinda, Pinole, Pittsburg, San Raman and Walnut Creek, as well as the Friends groups in Crockett,' Lafayette, Cr rode, Rodeo, Walnut Creek and Ygnacio Award for ExMiewe 'Valley provided funding for enhanced 'library services in Section 1 - 9 . ..................................................................................................................................................................................................................................... ...... ......... ..__.......... ................_........._................._................_..._. ......_..............._._.. ......... .................... 1998 Department Performance Re rt their communities. In addition, supplemental county funding was provided by the Sheriff's Department for detention facility services. The total amount fundedby these local contributions was $975,000. Now Partnerships in 1997 • The Lafayette School District contracted this year to provide library service at the 'Lafayette Library in the mornings to 395 students from the Lafayette Elementary School while their school library was being remodeled. Students from 19 classes, from kindergarten through frfth grade, visited the library each week' to hear a story and to %heck out books for leisure reading and class assignments, + The Martinez Library partnered with Martinez Leisure Services to present a series of eight children's programs in the library with a 'total attendance of 460 children. Three programs used paid performers, underwritten by Martinez Leisure Services and the Friends of the Martinez Library. Five programs were evening story programs with the Youth Services Librarian, followed by a craft program which tied into the theme of the stories and which was staffed by the Martinez Leisure Service. +� As part of the Wilruss outreach program, library staff from Concord, Pittsburg, San Pablo, and several other branches were involved in an extensive needs assessment process to develop a new outreach program targeting pre-school children and their 1997 program This process involved focus groups and key informant interviews with a large number of individuals and agencies serving children in Contra Costa County, + Pinole staff were invited to develop a' program for Pinole city staff: "Introduction to the Internet and the World` Wide Web." The program covered directories, Award for ExftHewe search engines: and a variety of business related Section 1 10 199 Department Perfor ance Deport Internet sites. Pinole City Council awarded Certificates of Appreciation to the Pinole Library Staff for developing and implementing this Internettraining program. • The County Library collaborated with the City of Walnut Creek to jointly fund aproject to conduct a structural assessment and develop facility options for the Walnut Creek Library and to develop a library building program for a new faci.ity. The library, is partnering with the City on this project because it will allow, library staff to learn how to write a library building program. Staff has had extensive experience working with consultants on various' portions of building programs; working with the consultant on this project will develop staff` expertise that can be offered by the County Library as a service to our c:ommunifies. Walnut Creek Library received a $10,000' State Library grant to establish a Library Foundation in Walnut Creek' to raise funds for a never 'building or added services. City and Library staff' and community members are now working with a consultant to start the implementation process for the: Foundation. • El Cerrito Library collaborated with the City of El Cerrito, local painting companies, a local construction' company, a local lumber company, the Masonic Lodge, the Rotary Club and many community volunteers to prepare and paint the outside of the El Cerrito Library. It was all done With donated materials and labor. 1997 • El Sobrante collaborated with the El Sobrante Rotary Club and local merchants to paint and retain the exterior of the library wing .donated materials and labor. Award for Excellence Section 1 _ 11 1998 Denrtment Performance Report The Bay Point Library partnered with the Tesco Corporation to fund a series of summerprograms for school age children at the Bay Point Library. • Project Second Chance, working with their fundraising board' PSC, Inc., has been successful' in obtaining several grants to help them provide literacy services. "The library The Long's Foundation contributed $10,0to expand plays an , the "Reading Revolution" component of Project important Second Chance to, the Diablo Valley Ranch, a role in residential drug and alcohol rehabilitation program. workforce The Soda Foundation gave $5,000 to augment the development funding of the tutortleamer coordinators to enable. b Davin them to provide additional support to the volunteer y g tutors. The Schwab Foundation gave $900, the resources Gellert Foundation gave $1,000 and the R K available thatFoundation contributed $5,000 towards the Families assist in job for Literacy Program and for materials to give families preparation in Head Start. The Literacy' Director, Sinn Lynn, and recruited seven new Beard members over the last placement, year which has 'revitalized' PSC, Inc. small business . The library has participated on the Workforce development Development Advisory Panel which is committed to and life long developing and cxdinating integrated and Learning.' comprehensive Workforce Development Systems within Contra Costa County. It is an alliance of organizations that focuses on workforce development, economic`' development and support services. The library plays an important role in workforce development by having resources available that assist Mi in job preparation and placement, small business development and life long learning. 3. R.eportin Structur+ The chart on the fallowing page illustrates the reporting structure the Library has with other departments and agencies: Award for Exmflenc Section I - 12 1998 De tmen t Perforl ma nee Repo t w `• mom 13 . 17 17 � a L w 1"= E co ` 40 Section'1 - 13 � _. _ _... q _ 199 De tm en►t P erformanee RePort A. Financial Resources Resources The County Library is operated under a non-General Fund budget unit using restricted revenues. Although the County Library is a nen-mandated service it is funded primarily with property tax revenues that are restricted solely for the support of the library. Additional revenue tlbrar��} sources include state and federal greats, fines and Fees, not a 1"Mcry, and contracts for extended services. but one of FY 1997198 Adopted''Budget the cltfr Expenditures of r, • ,ryy Ward Library Community Services $6,783,514 Beecher Countywide library Services $ 1,431,453 Support Services 11,267,324 Administrative Services $ 1,784,344 Capital Projects $ 270,665 TOTAL EXPENDITURES $11jr537,300 Figura 2.. FY 1997198 Adopted Budget. Expenditures FY 97198 Contra Costa County Library Expenditure by program Gift e * ub*ryfenfca C3$UP x#80*40 199 012%` Figure 3 _ FY 1997/98 Expenditure by Program Award for Excellency Section H - 1 ......... ......... ......... ...._.... ...... _ _ ......... ............ .......................... ......... ......... ......._...._. .. _ _ ... _........ ......... ......_.. _ _ ............................................... 1998 Department P rfoarmanee Report Revenues 010 UbrWY $4;884;114 ; $420,000 $350,400 $1,028,5011 $99.900 $6,783,514 _ OmmnkySmkm -- $-100—,-000C«jy*We 1 $1,284,463 $47,00 _ 1,431,453 SWW $1,267,324 . ®. $1,287,324 Servicm 4 Adagn C*Pb $270,685 �. $270,865 Tatets $9,461,500 j$424,c100 387,400 1,128,so0 $i s,1I00 $11; r,3W Pertnt 82.2746 3:64 3.44969 7$96 0:87°!8 1i10:tI09b Figure 4 - FY 1997/98 Adopted Budget: Revenues FY 97198 Contra Costa County Library Revenue by source g Ubra y Tax" 83 1x'aaa 3.84% 0stalm 1 mintargovemmentt 9.78% a Other-lass than 196 Figure 5 FY 1997/98 Revenue by Source Net County Cost Since the County Library does not receive General Fuad 1"7 revenues, there is no Net County Cast. Award for Exreneace Section 11 - 2 1998 Department Pa rforme neje nee oirt B. Personnel Resources The Library's permanent authorized staff is as follows: democratic society Pr ram FTS depends Library-Community Services 81.4 81.4 upon an Countywide Services 15.7 17.2 Infiwmed and educatedSupport Services 13.1 13.1 tltatzexrry.•�' Administrative'Services 11.5 11.5 -Thomas Jettrson Total 122.7 123.2 Figure b - Personnel Resources !~TE 1997/98 Staffing Trend As the following chart indicates, the level of staffing in 1887-98 increased by only .5 FTE from the staffing level in 1996-97 with the addition of one half-time position in the Library - Community Services division. Contra este County Library Staffing Trends 18p _ ass— 140 t 7 1? 2 120 " f $ 1 . 100 tlii E10 40` 199" ,, 0 1881 188"2 low 1884 1885 low f897 Figure 7 -Staffing Trends 1991.1997' Award for Excellenre Section II;- 3 199 Department Performanee Report.... Recruitment and Retention of Stagy The library"s difficulties in recruiting and filling positions, particularly professional positions at all levels and with applicants from minority groups, have worsened this year. There were several unsuccessful recruitments in a number of critical positions. Despite a nationwide search with ads in the major professional publications and hundreds of letters sent to personal contacts, the library has been unable to fill the Deputy County Librarian: Support` Services position and the Concord Senior Branch Librarian position. The library lacks the ability to make attractive offers to candidates when competing with other libraries for the same candidates Objective data and interviews with candidates who have turned down jots offers indicate that salaries in the library are not competitive with other libraries in the Bay Area. The library experienced a further problem this year with a Very low number of applicants for positions. For example, only 8 applications were accepted for the Deputy County Librarian: Support Services; only one of the eight interviewed was a promising candidate and she declined the offer of a position when it was offered. For the Concord Senior Branch Librarian position, only three applications were accepted; one of these candidates has relocated and one is no longer interested in the position. The Contra Costa County Library is perceived as a difficult place to work because of staffing levels. Applicants who 1997 accept positions at other libraries have indicatedthat they feel they would have more opportunities to achieve rsuccess and build a career at another library since the other library has higher staffing levels, thus individual staff members have time to accomplish more. The library is unable to attract sought after minority candidates. The lack of diversity among our professional Section II - 4 1998 D utPerfo rmanee Report staff is clearly one of the reasons. The library's inability to have open exams at some promotional levels that are represented contributes to this situation. recruitment To counter these,problems, the library has taken several brochure was steps. A recruitment brochure was prepared which prepared highlights the attractive features of living in Centra Costa County and working for the Centra Costa County Library. which highlights In addition, Rose-Marie !Kennedy,' Deputy County Librarian. Public Services, expanded the library's the recruitment efforts. Twenty-nine interviews with attractiveproactive librarian candidates were held during a features of recruitment trip to three Graduate Library Schools in the living in Midwest: The Universities of Illinois, Wisconsin and Contra Costa Michigan. Interviews were also conducted at the Public County and Library Association Conference In Kansas City. working for Recruitment taps were made to the University of Arizona the Contra with UCLA and informational interviews were conducted with '19 Librarian candidates, many.; with a focus on Costa Counter Children's Services. Library- Implementation of the Pay equity study has resulted in a significant compaction situation between the Senior Branch Librarian level (the highest represented classification)and the library's mid'-managers. Most of the library's mid-management positions either were' not included in the study or did not exist at the time that the study was done. Working with 'Human Resources, the library is working with a consulting firm,to conduct a study, of the library's management positions and the Senior Branch and Branch'Librarian classifications. 199 Aword for Excellen Section'II - 5 190 De ► xr ent i'erfoarm nee ReRort C. Afffirmative Action As the fallowing chart ;indicates, the library continues to show improvement in the hiring of members of protected ,909 think that classes. Most of the improvement, however, hes come at the batten the entry levet classifications in the library: Clerk- part of my Experienced level and Library Assistant. almost All of the professional levels continue to be important as underrepresented. Currently, there are no Akan_ t secured or :Hispanic star` in any of the professional # classifications, despite the library's affirmative action In the sc and the timetables and goals which target African Americans and Hispanics in the professional ranks. "There are a number a�ertl+a�a,, of reasons for this, including. cam i awari I s.j • lack of turnover in these classifications. Iming stom • the library is only able to give promotional exams for the 'Senior Branchlibrarian and Branch' Librarian classes and there are no African Americans or Hispanics in the applicant pool; an open recruitment this year for Senior Branch librarian attracted' only three applicants who met the minimum' qualifications. The library's d'ffculties in recruiting are discussed in the Personnel section of this rep®rtY • when open.exams are given, such as for the Librarian classification, the library, as mentioned previously,, finds it difficult' to compete with other libraries in the area 1997 i the lack of workplace diversity'makes the library a less attractive employer than other libraries in the area. • the library's less than: strong financial situation, particulariy since many neighboring libraries have passed supplemental funding measures, makes it very difficult to;compete for employees. Award for Eiftileaw Section 11 - 6 Department Perfo rmanee eport Affirmadve Action 1996 1'8$7 4 Numbet ftmw"tTa Number ftMwth0* Number 7otef Pos tft 142 153 158' TOW Pooftnt 28 12 15' Vw=r1t TOUIPOONkM 114 100% 141 100% 141 100% t0titl Met* 13 11.40% 15 10.54% 15 11.34% Fwmfe 101 88AO% 128 89;35% 125 88.85% VVhfte 90 78.95% Ill 78:72% 108 78.59% At kmn Anwtw 7 8.44% 8 5:87% 8 5.87% H4pwft 5 4.39% 10 7.00% 12 8.51%' Asfarfteffic 12 10.53% 12 8,51% 13 9.21% A rtm Indian 0 0.00% 0 0.00% 0 00.0% Total Ethnic 24 21.06% 30 21.28% 33 23.40'!6 Figure 8 -Affirmative Action 199? Award for Ea llewce Section 11 -- 7 1 Department Pe r 'o►rm ee Report D. Stok Leave Departmental sick leave usage over the past three calendar years for the County Library has been as follows: ` ... sick leave 199 58% usage 1996 6'/ decreased in 1997 60% 1997 ..." Figure 9- Sick Leave Usage 1995-1997 While sick leave usage decreased in 1997, nine employees used higher than 'normal sick leave, all of it for appropriate reasons. Dive staff members had very serious Illnesses,, two had surgery; one had an injury and one used family leave to care for a terminally ill spouse. The County Library works with the Department of Information Technology to produce customized sick leave reports for each organizational unit in the library. These reports, which indicate sick leave usage/accruals by quarter and year-to-date, are used by ung supervisors in the library to monitor usage. Division heads monitor usage in their areas of 'responsibilityand the Assistant County Librarian monitors overall departmental usage. With the implementation of the PeopleSoft system, the library looks forward to incorporating the PeopleSoft reports into the tracldng'of sick leave. 1997. Award for Ezteneace Section H- 1998 Department Per ormare eport Staff Development ons Yearly Performance Evaluations Of the milHons who. Management as a cl td.. Annual performance evaluations are done for all was rescmd management employees. The process involves setting by the annual goals and the development of ern individual annual 1#br4WMV1* workplan outlining objectives, activities and a timeline to -Gwila sceimm complete each goal. Each manager meets quarterly with his/her supervisor to discuss progress towards achieving these goals and to adjust timelines as necessary. A written evaluation is done for each,management employee and new goals are'developed for the next year. Due to past practice, all represented library employees that have passed probation are evaluated triennially. This has resulted In a number of problems that need to be addressed. Even though the evaluation period is three years, employee achievements are often evaluated for a_ significantly shorter period of time. Only recent achievements tend to be reflected in an evaluation and often employees will change locations:and/or supervisors during a three year period. Further, each unit and branch - develops an annual workplan or plan of service. These plans are newly developed each year, yet staff carrying out`the activities are only evaluated every three years. Since the library and all.of its public service and support units set annual goals for the work group, individual goals also need to be set and evaluated on an annual basis. Professional Dev+elol mrent Contprehensive Training Survey In December, 1997, the Staff Training Committee Award for Excellence conducted a comprehensive survey of staff training and section H -9. 199 tepartment Perform nee RE.Po rt development needs. The purpose of the survey was to get input from staff, to assess the training interests and needs of all staff in order to design and offer training "Celebrating opportunities throughout the year that meet staff needs and to plan the annual staff training day. An excellent Excellency" response rate was attained with '143 staff completing the survey, representing most staff in all classifications. The data from the surveys was tabulated and priorities were established library wide as well as by plass cation. Many high priority items were addressed at the annual staff= training 'day, and various library training committees continue to develop methods of addressingth + major of _ training needs. Annual Staff Training Dai "Celebrating Excellence" was the theme of the annual Staff Training ray held on, February 23, 1998. One hundred ninety two (192) staff attended the program, which was held at the Glanville 'Library and Community Center. The program for the day brought staff together for some sessions of Interest to all staff and, in addition, smaller break-out sessions were held on a variety of _ topics. At the opening session for all staff, County librarian Anne Marie Gold acknowledged and thanked all staff" for their role and contributions which lied to the library riving the County's Award for Excellence for 1997`. All staff also attended an afternoon session on Internet access issues, which covered the many legal, philosophical and practical issues relating to access to the Internet. Break-out sessions were held on topics such as 191 Media Relations, presented by a panel of local reporters, Communications Styles, and Working; With Your Community: How Every Staff Member Can Be Involved, and several others. Evaluations completed by staff at the end of the staff day indicated that staff,were very pleased with the range of topics and programs as well as the effectiveness of the annual staff training day as a way to Award for Exeelleace Section U - 10 199 Department Performanee ee R e rrt build team enthusiasm and support and to keep staff" informed. Automadon and Technology Training Technology continues to play an increasingly important role in the day to day operations of the library and emphasis has been on staff development to enable staff"to embrace the changes. Training Was a top priority for all divisions and every effort was madeto include all staff members in training opportunities. Internet and Database'Training The increased use of technology in the library necessitated an aggressive training schedule over the last year to keep staff competent and comfortable with the new on-line resources. Over a seven month period of time, 32 training sessions were offered to staff to increase their skills, with priority given to reference providers. Classes offered included 4 basic Internet classes, 7 IAC Databases orientations, 6 Advanced' Internet Technical skills sessions, 6 Internet Search Engine classes and 3 sessions each covering Business Resources, Government Documents and how to use Melvyl (the online catalog of the University of California). All classes were hands on training sessions which proved very effective. The training was designed and ;given by 'library staff. Staff surveys were conducted prior to designing and determining the number of sessions for the various topics. A calendar was distributed in advance to allow supervisors to schedule employees and request substitutes as, 1997 needed: NoveList Training In July, 1997, the library's Automation Manager, Cindy Brittain, arranged for Novel-ist Readees Advisory training for library staff. The training was provided by the project manager at CARL., the library'sautomation vendor, who Award for Exteftence developed NoveL.ist. Over forty staff attended the two Section H - l i 199 be nit ent Per form neve Report sessions offered and reported that the training was excellent. An additional twenty library staff members **749 fifeJong�r � r attended this training when it was offered by the Solan with books County Library in early 1998. and reading CARL Forums continues Monthly Forums were continued to help staff stay abreast unaffected by of the continual changes in automation due to software autoo"ation, enhancements and neer modules and to address any computers), concerns or questions that 'staff had about automaton s" all ot"r related topics. On the third Wednesday of the month, rms Of each division sent`` a representative who then informed t�tseti�h� other staff members of what was covered at the forum. century [ etsHed minutes were also distributed tc�all staff. Robed Do"s Bibliographic Data Entry Training Library staff at all 23 locations enter records into the library's electronic bibliographic database, which consists of over 1 million' descriptive records of the library's: materials. It is essential that the records are as accurate' and complete as passible so that library users can find the materials they need, accuracy , is also important for reporting reliable statistical data about the use of the librarys materials. Library Support Services staff perform _ the most complicated data entry, and in the summer of 1997, a group of Support Services 'staff` developeda specialized training program I for Public Services staff to ensure that data entry in the branches 'is accurate, Since October 1997, 56 'staff have been trained in 10 training sessions. Staff must complete this training course before 7 they are certified to add or change records in the database. Mtruss Planning Twenty-five staff members participated in the Wilruss planning process for outreach services to pre-school children and. their families. A consultant provided three Award,for Exedlente days of training in community needs assessment Section H v 12 1'� ►e srtMent K erfo rma ee Repo techniques, analysis of community data, development of a mission statement and strategic initiatives, preparation of action steps and development of evaluation methods. NOW Employee Orientation and Training New Employee Orientations were offered quarterly to provide all new staff with information about each division of the library. Presentations were made by the head of each division in the library and a notebook of information on the County Library was provided to each staff member. All new employees attended a Customer Service Workshop as part of their new 'employee training. New employees were fully trained in the library's electronic information system. All new staff attended circulation training and reference staff attended basic and advanced searching classes. Training for P rrrotional Opportunities The library offered training opportunities to staff, represented by local One who tape exams for promotional positions. Ten librarians attended a half-day session on Interview Coaching for the Branch Librarian Exam in October, 1997. Participants had the opportunity to identify' their strengths and areas of development relative to the position, plan how to present themselves as qualified' and excellent, consider curry rues relevant to the position and plan how to problem solve around these issues, and to discuss interview expectations and delivery skills. Harassment and Discrimination Training 1997 In order to efficiently achieve the mandate of the Board of Supervisors that all staff attend the Training Institute's Sexual Harassment0scrimination workshop once every three years, the library arranged for the Training Institute to offer three workshops on this topic at the library A' total of 111 staff attended one of these three workshops in October and November, 1997. Award ftr Exce k-ate Section R - 13 199 be artment Performanee Conference Aitend"ance In 1997, the library was able to renew commitment t0 "owl You enable staff to attend professional conferences. The geed in We Library budgeted funds for four staff to attend the is truth and California Library Association Annual Conference (held in illpimileya0wPasadena in November, 1997), three staff' to attend the w can find Public Library Association Conference (held in Kansas both at City in March, 1998) and for one staffmember to attend tlbr�crl . , the Amer can Library Association Annual Conference oto Studs Terkel be held in Washington, D.C. in June, 19991). In August, 1997, a memo was sent to all staff inviting staff' to apply for these funds. Staff response to having some funds available for reimbursement for expenses for conference attendance :was 'very encouraging, with staff taking advantage of all of the opportunities. Staff attending these conferences have reported' back to 'their colleagues through articles in the staff newsletter arra staff meetings. Ad"orrsi Training Oppodunitles Staff continue attend training sessions offered outside of the library by organizations such as the County's Training Institute, the State library and BALIS' (Bay Area Library and Information System). 255 staff attended these sessions in 1997. Examples include the Training institute's sessions on Customer Service, Resolving Conflicts, Frontline Leadership and Retirement Planning. Both SALIS and the Mete Literary offered a wide selection of Internet training opportunities, many of which focused 1"7 on specialised information needs such as K - 12 students, business resources and government documents. The library's Youth Services Librarians attended numerous programs on topica such as Teen Issues and the Internet, Keeping lids Safe in the Age of Technology, and Web' Wizardry for Children's Librantans.' A rd forft"*tnce S don H - 14 1998 Department Perform nee �t Library staff also serve on and chair a number of library "rhe library. committees. Some are standing committees which address library-wide issues on an ongoing basis. Others has found' are ad hoc committees established for a specific':period of that ... staff time to address a particular 'issue, topic or problem. All committees,mittees, committees have a specific charge, a timeline to complete or teams, are activities and provide reports on a monthly basis at the a successful Monthly Managees Meeting. The library has found that way to solve a these std committees, or teams, are a.successful way,to or solve a problem or accomplish a task and also wide problem a l fish>a opportunities for professional'development for staff. task and also Many staff also serge on committees and task forces in the provide communities in which they work. The library has Branch opportunities s Librarians active in Rotary or working with local for committees and organizations. Branch staff: are also r fessianal involved in planning and carrying out local community p events such as fairy and other community celebrations. development 1997 Award for Exceftace 199 Depakrtment Perfo rm .rnee Report got F. Automaton 1 *'W to . . in~t The Role of Automation In the Ubrary In a national Automation is used in the Library for the following rrr Informationpurp�c�ses. n*twor* t tank ov*ry a. To. provide all Contra Costa residents with the benefits fibrcwy and of the latest methods of information access by *V*PV incorporating new technologies into the service labor+arx •' program. PreWdent s ' Corton b. To maintain the inventory of 'library materials and to' track the circulation of materials to Ilibrary card holders. Library users can check out their own materials at 13 SelfCheck machines systemwide, 7 branches with large collections of videocassettes also have attachments to allow patrons to chem out their own videos. c. To maintain 450 personal computers for staff and patron use. The library provides access to materials and databases through 169 1public access catalog (PAC) personal computers with printers. The computers have a colorful graphical user interface to Delp 'patrons find library materials, place ``holds on materials which are not on the shelf, and check their patron accounts. Over 100 PCs offer graphical access to the Internet as well as access to special' licensed periodicals indexes and full-tent databases. Twenty- seven additional PCs are dedicated to Internet ams` and library users may sign up for one-on-one training 1997 with a volunteer docent. d. To provide 24-hours daily personal access to library systems and services through the Library's Internet World Wide Web home page (http://www.contra costa.lib.ca.us) and through 6' dial up ports for library users with personal'computers and Internet access or Award for Excellence modems. Off-site users can access the full library Section H - 16 1991, Ile tment Per 'or manee UePot W _ catalog as well as the licensed periodicals databases, can perform all the patron self-service functions from their own computers, can request a boob to be mailed to them, and from the library homepage, can find out when Library Regional Board meetings books sales, and library programs are being held as well as how to volunteer, and how to join the Friends of the Library. e. To maintain computer workstations with 'CD-ROM educational or reference software and ward processing software for library users at selected sites. There are currently 38 PCs at 'I'I different branches with these additional resources. f. To provide office automaton functions for library staff'. All library locations are linked to as Wide Area Network' which provides staff access to word-processing, spreadsheet and ekxAronlc mail software. g. To support the automated selection, acquisition and fund accounting of library materials. h. To support an automated telephone notification system for filling substitute jobs. L To produce statistics and reports from the library's automated systems as tools for library,management. major System Changes Completed and Planned Automated Tel bphorae'Attendant System for Information and NotHIcaifon 197 A PC-based system called Phone Circulation is being installed which will call patrons to. notify them that +, requested items are available for pick up or that they have an overdue item. The system will also allow patrons with touch tone phones to renew materials and request information about their patron record. _ Section H - 17 _...... ......... ......... .................1.111 ..._ . ........._. ............ ......... ......... ......... ......... ......... ......... ......... ......... ........._.. ......... ......... ......... ......... . ........ ......... 199 Department Performanee Report World Wide Web-Based Catalog "Electronic A software program called CARLWeb has been installed links to 9 ` to give off-site computer users with Internet access a local library graphical version of the library's catalog. The search catalogs are engine is much tike the familiar Internet search engines now available such as Yahoo or Infoseek and may be easier for younger from the ' users to use than a more traditional library online catalog. library's Electronic Resources patron access catal09 ." Several new databases have been added in 1999, improving the library's service to students doing reports on current events, contemporary literature and contemporary authors. An online index to government documents will also be lidded that will allow all 'library branches better access to the depository of federal documents housed at the Central/Pleasant Hill Library. Computer Derrronstrattons Several new computer demonstrations have been created to introduce the library's major computer resources to segments of the community who either may not have used the library`recently, or who have otherwise not yet had the opportunity to use the new computer ressour'ces. Library staff have.a new portable projection device and laptop computer that is easy to use for doing demonstrations off- site. Local Ubrary Catalogs Electronic links to 9 local library catalogs are now 1997 available from the library's patron access catalog. Patrons can search the catalogs of Alameda County, Berkeley, Oakland, San Francisco,'Solano and Napa County public libraries and the college and university catalogs of Diablo Valley College, Los Medanos College, Centra Costa College, St. Mary's College, California State University at Hayward, and the University of California at Berkeley. A Award for EaceRvacc Section 11 18' ......... ......... ......... ......... ......... ......... ......._. ......... ..__..._. ......... . .... ............................ ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... 1998 Department Perfo rmanee Report link to Richmond Public Library's new online catalog will: be added soon. Equipment and Service Upgrades The library will begin this year to replace the dot-matrix impact printers attached to the public computers with laser printers capable of` rinting images and charts. The library also applied_' for the ' E-Rata federal discounts for telecommunications offered to schools and libraries and, if discounts are realized, the library will be able to upgrade its Internet service and the bandwidth on its data lines to the branches and the outlets. Increased bandwidth will provide fester response time at the smaller situ and will'' increase the speed of Internet-accessed services at all the branches. 1997 Award for Excefteitee Section II- 19 ._ .._. . . ........ ...__... i 5 sgcdQ n IST A. Service Delivery System CUSWInter The County Library, through 23 library facilities and remote , e"i es access via computer, offers a wide ram of collections, programs and services to library users of all ages. Through the Contra Costa County Library, users have access to more than one million books, audio-visual materials, pamphlets, periodicals, business publications "rhe service and government documents, in addition to several online delivery databases, the Internet and ether library catalogs. Tc: aid system is patrons in their search for materials, all libraries have based on the state-of-the-art computer catalogs and a well trained and concert of dedicated staff. localized delivery of Umal library Services library The service delivery system is based on the I concept of services to localized delivery of library services to each community. each Each localized library service program has similar community." elements while customizing the actual program to the needs of each community. In general, a branch library facility is provided for each major population center, usually within an incorporated city. Under currant' resource allocation patterns, the County provides the same number of open hours of public service at all branches, regardless of the service area papulation. However, there is a differential in the size of staff and _ collection resources in each location= Some local communities provide additional financial resources to expand library services, including hours and materials. 1"7 A xrd ftw ftteRme Section 1I - 1 I ►9Departmelnit Perforninneea rt AT THE CONTRA COSTA COUNTY LIBRARY ► �:< a Get u # $, , _ Research materials Free and quick informst on on any and ever Book reviews, literary criticism and reading lists subject Assistance in selecting materials and locating Flow to run a business from home Information International travel information College bulletins and catalogs The value of,their old car Career planning/employment information Cookbooks Videos, CDs, and cassettes Telephone and 800 number directories Online databases and Internet'access Internet access' Vot+ea Rod: Tho,r cr;rrLhm 99 muaft Finds: Voter registration forms and election materials Current data on local, national and international Current'magazines and newspapers corporations Local, state and federal government data Job trends through the,1990's Information on local, state and federal officials Sample plans for starting a small business Local government meeting agendas and minutes Advertising rates for regional)media State tax forms and guides Import/export regulations Taxpayer assistance materials Marketing ideas Legal codes and regulations relating to their Settftsr C#kws Eind: business Large print books Techniques in Duman resources management Books on cassette Online business and investment information Leisure reading materials/best sellers Hobbles, craft and home repair materials rhe Nftm M'edls Finds. Consumer information Quick reference facts, statistics, general Magazines and newspapers information Financial and investment guides Remote amass to online databases Travel materials Good news-children's actiivitles, programs, Videos,'CDs, and cassettes speakers Health information Great photo opportunities Volunteer opportunities 1a W- -MONA and GaEgMgMt PPa rt�rts and E8rn111n fins t f Storytimes and programs for children Updates on current state and federal legislation Family storytimes - Information on alternative energy sources' Summer reading programs Research on recycling and waste management Information on Effective strategies for crisis management Parenting skills Economic development trends Home and carr,repairs A distribution point for government information Vacation,planning Planning flower or vegetable gardens P I0 W4—h,SM/at Nerds Fled: Planning the family budget Large print books Computer literacy Soaks on cassette Literacy tutoring Captioned videos Section III 2 199 Department Perforrmanee �p►o rt Electronic Information System "'On a monthly The library's electronic information system continues to aSrrS, of 0 significantly impact the collections and depth of resources availableat all 23 library locations. Library customers at to 5€ ,oft every site have on-line acs to Iover 700 full text Internet pages magazines and 15 full text reference books, in addition to are retrieved, extensive business and investment information and In- demonstrating depth health resources. On a monthly basis, 4,004 - 5, } its popularity on-line searches are made on thesedatabases from the at all sites." 23 library locations. In addition to the database searching, customers at all locations haveaccess to the Internet. On a monthly leis, 401000 - 54,004 Internet pages are retrieved, demonstrating Its popularity at all sites _ Over the past year, the library's Electronic Resources Committee has evaluated several.other products to extend the resources available to all locations Oven further. In the corning months, library customers will have access to full- text articles on social issues, as well as criticism and short - - biographies of many popular authors. These resources will be particularly useful to students wonting on homework assignments; Personal Access System The library's Personal Access System enables library customers with a computer and modern to access the library catalog and the online databases 24 hours a day, seven days a geek. They have the ability to look at the resources of the entire library system at their convenience, and to place requests for materials to be seat to their local> 1997 branch for pick up or even to be mailed directly to their homes, with tie Bis By Mail service the library started this year. In order to make using the Personal Access system even easier, the library has made the catalog available'over the Internet, with access now available on the World Wide ; Award for Exotne Web through a link on the library's home page at Section III - 3 99 Department Performanee http //www.c n c�- ► .1€b.c .us/catalog/catalog.htmI. Soon, access to the magazine and reference databases will also be available through the WorldWide Web as well. Coun"de Public Services Countywide public services are those services provided through the Central Library'' which directly serge library customers countywide or which support branch services and operations. The Central Library supports the provision of localized services by providing' backup in in- depth areas and subject specialties, such as government documents and genealogy. The Central Library, in fulfilling Its role as a centralized resource to branches, provides both additional open hours of pudic service, a significantly larger' materials collection, and larger and more specialized staff resources. The Central Library provides additional countywide'services such as a toll-free telephone reference service and staff training. Staff at the Central Library also offer quarterly classes on Ihow to use the computer catalog and databases and offer the public orientations to the reference collections. Level of Discretion Over Services There is significant discretion'over the number and type of services offered. The County Board of Supervisors, as the governing board for the County Library, is charged with establishing the lobation of library branches but no other specific service program requirements are included in state law. The County Librarian is charged with materials collodion decisions. The County Library has operated in ' the last 40 years under a board policy of utilizing Library 'unci monies for operating expenses only, with all capital funding coming from the local communities served. Regional Library Boards Last year, the Board of Supervisors approved reorganizing w"d for Excelksce the ;library into a regional configuration. With the Section M- 4 199 , Department P erfulrmanee Re rt reorganization, 'Regional Library Beards have been established for each of the five regions. The Regional Library Boards have the responsibility to determine the service needs and hours of operation within each region for those services and hours that are funded by new ... residents revenues and growth on existing revenues over I and above want more thou revenues needed to fund base level services. books .. nrn►re The Regional Library Beards worked open fours ... � together during: the and s more past year to place a '118 f� sales tax measure on the June 2, 1998 ballot. They agreed on the base level of services consistent for all brunch libraries and the formula for . regional schedule . ." resource allocation. The Regional Library Beards determined the service needs and hours of operation within their regions for these services funded by the regional revenues, determined by`the resource allocation formula. These decisions were based on broad; community input at a number of public meetings and the results of a community survey, conducted by the Center for Community Opinion in the fall of .1997.' This survey indicated than residents want more, kinks, including children's books, more open hours, especially ;weekend hours, and a more consistent schedule of hours. Bute and Federal Requirements There are few requirements on the part of the state or federal goverment. The primary source of state funding is a capitated aid program with nog expenditure requirements. `' Federal funding is limited to specific grant programs, all of which' have specific service program 1"7 requirements. Award for Excellence Section III - 5 199, ,Department Performanee Report SCustomer Profile The County Library, Serves 788,971 residents of the County, of whom 398,554 have library cards. Library users number more than just card holders since some "When. 9 t patrons primarily utilize reference services either in person tiny Ubmryr or by phone. Over 2.9 million ,patron visits are made to the card, that library annually and over 562,000 reference questions are was whenens Bred: The circulation of 3,658,228 items includes � We 1,6€ 7,382 children's materials, ��� non-English Ar language items, and 6961269 audio-visual items. OverRita Mae Brown, 93,000 children and adults attended 2,748 prc�grarnS. author The services of the Contra Costa County Library are available to all residents of the county as well as to all residents of California under the terms of universal borrowing.. Becauseof patron confidentiality laws no client profile data is kept. Circulation statistics, however, show that users of the County' Library are a mobile population and do not limit them- usage to the library in their city or area. The ability to use the same library card in 23 locations expands the services and materials available to all users of the library. As an example, the following chart shows the'cross jurisdictional use of the ' l Cerrito Library; as in most branches, the majority of the,patrons it serves lure in the city where it is located (7C3���); hc��nrever, sine it is located near Berkeley and Richmond, 23,2% of its use is by patrons who live in Richmond and in ether counties, while only 6.8% of its use is by the rest of Contra Costa County residents: El Conitb Bran*cmw&iu'WfcdMal LIM 1997 --- - �ftichmsnd I b C30thw Oomra Cpsiar CXwr y 70.396 -------------------------- _Award for Excellence Figure 10- El Cerrito>Branch Cross Jurisdictional Use Section III - 1 Department Performance Report The customer's need for library services can be demonstrated by the wide variety of resources utilized. Reference transactions reflect a variety,of need-based' use of library services. Materials circulation spans the range of topical areas as can be seen by the foliing graph FY 1996197 OrGtdatlan by Mafadai Type 3.8%8 4.6% duk tt�ks- .1 i i C►96 j Adult Cassettes and We-3.7% j g37.1% E3 Adult PwWicaa 4.0% M Adak Paperbacks-5.5% f&.Aduk Vk*ws-5.8% 0346% n kivenk Books-34.6% it Juvenile Caseettes and Ctft-i.0% 3.7%' M ANS'PaWbacks-3.8% j 0 5:; 5.59ii 0 4.0% 0 tu+r+srt40 Uk#ecis-4.5% Figure 11 - FY 1996197 Circulation by Material Type 197 Awatt for Exceffeaft Section III- 7 199 Department Performance Report C. Customer Relationships There are no eligibility requirements 11 br service from the 11or man., County Library, In fact, library service Is one of the most the pubfic accessible, most utilized of 'county funded services. Its fibrw y is the very anonymity is what is crucial to Its success. While data is collected on circulation, reference and gate counts, place tri a significant number of library users utilize library services in their own quiet, personal manner, Iperhaps only infrequently interacting with staff to access services. All world, a bask library services are free and only services related to r' f added value and enhanced access are fee based. the Viblence _ a#w swine" Library customer's primarily access services through c► 1 visiting one,of the 23 library facilities which are open over * spac* 40,500 burs annually. avaftable fiw privacy + Personal Access System war* or The library has continued to expand its services beyond thought." the walls of the libraries. Through the Personal Access MI tarry" System, library customers with a computer and modem by Sem ma~ have access to the library catalog and the ons-line databases 24 hours a day, seven days a week. Library customers can either dial Into the catalog directly (with a local phone number for each region of the county), or they can access the library catalog throughthe Internet, using the catalog link on the library's home page at: http:// vww.oc►r t ra-costa.11b cot. s/ Once connected to the library catalog, customers can find out what' materials the library owns and where they are 1997 located, place holds can matertals, determ ine what they have checked out, check to see if they have overdue items or fines, and 'access the on-lire magazine, business and health databases. This has already, proven to be a popular service with close to 300 remote: logAins every month. Sectio M - 1 ' Department Perfo matanee e�►rt Beyond accuse to the catalog, the library home page also (provides customers with current information on library programs, book sales, and f=Wends' activities. The hC3rne Page also serves as an access paint for customers using the Internet, providing links to many excellent Internet resourcesfor children, references sites for adults, and popular Internet search engines. � � �� # ' k ms .kdM.. . ar..xmnt. r . ... reae.. es €` 3tar �s : Library customers can also access library services by phone and in particular, via the toll-free telephone information service 1-800-984-INFO. The toll free service Operates 66 hours per week and is available at no cast from all areas of the county. In 1997, 63,843 questions were answered by the telephone reference service. Technology is also utilized to enhance patron ams through a fax network to all library locations that provides access to library materials throughout the county. The library will be soon be introducing..a new service that, will not require a computer for access from home. Library customers will be sole to call a library computer, eater 197 their library card number using a touch-tone' phone, and have a list of the materials they have checked out read`to them by the computer. Books By Alfa#I Books' By 'Mail has added another wey for patrons to Aword for ExceDenct access library materiels. For a smell fee of $3.00, books Section III 9 log Department P e rformanee rt and books on tape are delivered through the mail. Materials can either be returned through. the mail or "The library dropped off at a local library. currently Outreach Services serves close to 60 slut- The library also provides a number of outreach services to ins and over bring library services out Into the community. Examples incline visits to schools, service to shut-ins and 300 Institutions, and participation in community fairs and l "tStitut3n5•" events. The library currently serves Tse to 60 shut ins and over instlttAons Communes Fairs The library participates in a variety of community fairs, such as the El Cerrito 4th of July Fair, the FI 'Sobrante Stroll, the San Raman Tri-Valley Arts Festival, the Martinez Peddler's Fair, the El Cerrito Earth lay Celebration and the grinds Book Fair. Electronic Self Service Enhancements The electronic Information system has significantly'` enhanced the ability of county, residents to access library services, bath on site and remotely. One of the major motivators in the nave to the new information on technology was to move library use from a site based, staff-intensive experience to an independent user model, providing choices in the time, place and manner of access. In addition to the new model of service delivery described 1997 above, the County Library has also imp4emented a program with volunteer docents providing patrons with training and assistance on howto use the PC-based catalog, the online databases and the Internet. Customers have also been provided with hander to help them team how to place their own requests, look up their patron records and access the catalog from their home computer. Award far tzeeRence Secti©n Ell r 10 ' ' + tment P rfo rma e+e Report Computer Demonstrations to the Public A staff` ` committee prepared several PowerPoint presentations on the library's electronic resources which staffcern use when making presentations to the public both inside and outside the library. Brentwood, El Cerrito, Pinole, San Pablo and Walnut Creek library staff made marry PowerPoint presentations to groups outside of the library. Orinda. Library` partnered' with JFK University to offer claims in Internet: use and an Internet workshop for families was also presented in the library. Clayton, Concord, Lafayette, Martinez and. , Moraga. libraries presented several classes on. Internet use and ether electronic library resources in the library. The Central Library offered quarterly orientations to the public on 'how to use the electronic catalog and other electronic resources. _ Paton Surveys In 1997, a Community Survey was conducted by the Center for Community Opinion that clearly demonstrated the service program priorities for the library. The following were deemed' very important by over 70% of the Pons polled: • more books * more library hours • staff help with computers after school programs for elementary students 1 " +� a tutoring center for teens ' ~ The survey also demonstrated the spectrum of materials that library users want: Award for Ex lease sestina III - 11 1991111111: Department Perfurmane a Report Aduh fiction , A#tk no*41oWn 1:3 Gomm[F eferenc:> 31. t 1I ,1, , 8uskossRetwome 9,3% I6E Anda&Vidus 3-7%the d4alvdwy i ChWre r,►kooke ITS% Eta#ro fr6c dett6ase 2.1°Ya room for tho Megr*ts/Nanpep9mbirth of 3.596 d " a' Figure 12 - 1997 Community Surve place Whore history In addition to the community surrey, the Library conducted comes to a petro 'survey in May of 1997 to determine customer -Norman Cousins satisfaction with materials found in the libraries and preferences for various types of materials. As with the community surrey, the patron survey dernonstrated that patrons use a variety of resources at the library. The meed for more, resources, 'in every area of the collection, was.evident by the resin of the patron survey. Patrons only "usually" found what they were looking for in non-fiction areas 24% of the time. Due to the variety of subject areas of interest to customers, the Library is not able to meet demand due to limited resource. Even in more I general categories, such as fiction, customers only "usually" foundwhat they cam to the library for 50% of the time. A third survey was conducted in December of 1997 to determine use of the Internet'in the Library.` As with the use of other resources, people use the Internet at the 199 ' library for a variety of reasons: Award fir Excetience Section III'- 12 Swine"Ifft, CfW,ROOM Consumer info, 10.0% E-mail 32.0% Entntent `For 22% of G a.cr www r .0% Internet users, the h 4,0% HoWn library is HOM&Vwk 17.n% o their only 1twetting 70% lace Job�inq 17.0% 4e�d#s3urrnp�9on .0% access the ottw 12.0% � Internet Per~tar�si Research ShoppkV 70% On y' s; 2. the peole i � ., surveyed veyed hard ! VACRUM Internet` access at their Figura 13 1997'tntemet Usage in the Library home." For 22% of Internet users, the fibr ry is their only place to access the Internet. Only 32% of the people surveyed had Internet mss at their home. M Award.for Ex"Rett e Section III - 13 s 1998, Department Performance Report Sectim IV A. Performance Indicators Annual Objective Pr,f�►r t to a Provide all Centra Costa residents with equitable aces to public library services, including well-trained staff, accessible facilities and yap-to-date collections. The California State Library annually publishes a summary of statewide library data that encompasses a variety of areas. The report is based on the prier fiscal year. In book few rwrxd a he addition, the Public Library Association annually publishes '� similar statistical data for public libraries nationally. f&st time is to nu*e an Performance Indicators acquaintance Key performance indicators include elements in the friend,,- to with a new Key areas: read It for a • hours of service second time Is to meet an * volumes held told cine.", . funding -Anonymous, Chinese saying i staffing levels * circulation * reference + borrowers 1997 Award for Excellence Section IV - 1 199 De a�rtment Performance .Report For FY 1995/96 and FY 1996197 these key performance indicators are indicated on the following charts: .. e public library h4w Hours Open per 1001population been Mstorlcally a n . ccc uePery vital t{ Instrument of domo cracy care . ....... ......and k ■198611#7 .. :.. , f opportunity In 0:000 1.000 2.000 3.000 a 5.000 >.. S. 5`tates"Of Our Figure 14 - Hours Open per Ift pulation history has . The hours open per 100/papulation are at the same been greatly levelas similar sized'libraries in California. sued by ppk who road heir wuy Clrculaion per Hour open ILilty r ... }4 f i .. a trti.. r { •kS ••.+ ,''%, n. and - L bretPy <; acki'woments k In pubilic raries." C alforrft 19 Wmw Arthur Maier I WM7>:,•• >. .:.: <.:.;. .; Schlesinger 0 20 40 60 1W... Figure 15 _ Circulation per Hour Open • Circulation per hour open is 1'I% above the statewide 1997 average for similar sized libraries. Award for Exceil,ence Section IV - 1998 Department Performance Report Population served per Staff Member w XCLbrary via rte�ion: M" 1,000 .y,OW 3,000 y .•0y0 6,000 7,000 8 Figure 16 - population Served per Staff member Contra Costa County Library staff serve double the number of residents than the statewide average and triple the national average. However, the impact of funding levels below the national average also result in some below average outcomes. Circulation per Capita CCC Libre 18 �p� {Y > 7 i VY{iYs viii +• 0 g 4 $ 10 1997 Figure 17 - Circulation per Capita Circulation per capita is 41% below the national average. Award for Excelenc+e Section IST 199 Department, P erforman ee Report Reference Questions per Capita' ,"Everything that makes ccc Ub�y I this country {:.,,. •f ! {{ h ��$ � �{.�19 37 great - ow { Ctxnie ,f >> 5 . yK history, ouM.f, f f { y government, h iCt1 our peopter and ow 0.00 0.26 0.50 0.75 1.00 1.25 1.513 1.75 freedom is - ava11a►te Figure 18 - Reference Questions per Capita �ht�oh variety of + Reference questions answered are 36% below the statewide average and 55% below the national Information., average and services that 116~14s Governor -- Bill Clinton 1597 Award for E=cclleace Section N 4 1 Department Perf+i rmaimee ItertPO The chart below details the indicators on a Bay Area, statewide and national basis, in comparison to the Contra Costa County Library. , Hours t7pen Per .� ._ 5.143 i 1OolPopulation � � � Pc pulation Served 6Y293 + + + Per Staff Member -- _ --- Expenditure Per $14.64 Capita --:-- Expenditure Per $3.19 _ .. Circulation j Circulation Per 4.64 . Capita Reference 0.71 Questions Per Capita I Circulation Per Hour 90.28 _ + Open I % Of Population 5a.6ofs� Registered j - Borrowers { LEGEND: Contra Costa is 'louver than comparative area + Contra Costa ishigher than comparative area Figure 19 - Local, State, and National Comparison _ 1997 Award for Excellence Section IV - 1998 Be tmentP e dorm nee Report Comparing the last two fiscal years shows a modest pattern of success for the Contra Costa County Library compared to other libraries in the state. • Hours open per 100/population increased at a faster rate than the statewide average. "Theere capbe no r ncnt • There was a modest decrease: in the population that the served per staff member. Contra Costa • Volumes per capita increased by 5% while there was County Library a decrease statewide. is an Outcomes extraordinarily cost effective There can be no argument that the Contra_Costa County organization."' Library is an extraordinarily cost-effective organization. With funding levels 42% below the national average and _ 52% below neighboring Bay Area libraries it consistently provides services at an above average"rate. However, it is only through the efforts of a very dedicated staff that these outcomes are achieved. 1"7 Award for Exteleaee Section IV" -6 _ J Department Per + rmafte a Re..Rovt Objectt've Provide all Contra Costa residents with the benefits from the latest methodsof information access by incorporating new technologies into the library service program. Performance Indicators The implementation aif information technologies continues to enhance the resource available to library customers, as well as attract new customers as a 'result of now methods of access. Over the pest year the Contra Costa County Library has implemented the following new information technology systems: * World Wide Web-based catalog for remote users * Additional online databases and induces +► Links to nine other local library catalog outcomes Public response to tate new services has been very positive. The ability for remote library customers to utilize a familiar graphical interface for the catalog has made access to this research tool much easier. The links to other library 'catalogs have provided a wider variety of library resources for our customers. 1'"7 A *rd Ur ExecHeam Section IV - 7 199 Ile ment Performanee Report Ol�,jecti!ve Provide local library service keyed to the needs of specific communities and resulting in enhanced community support and funding. .. thin Performance Indicators planning process ... has Levels of local community support continue to be critical to created the growth of library service in the county. The library is previously committed to developing service programs able to meet p y specific local community needs, resulting in increased C� unel level local support. Of communis Outcomes bud'-in and As noted in the Section on Partnerships, the library has involvement continued to be successful in attracting community' in local partners in funding library services. Cries and community library ' organizations provided $975,OW. services.-11 Most dramatically, the five Regional Library Boards worked diligently in the last half of 1997 through early 1995 to frame a funding measure for the June 2, 1998' ballot which reflected the unique library service needs of each region. Jointly the Boards identified common service program elements, including hours of service, materials funding and technology needs. Then each Regional Burd Identified the unique service program requirements of each of its libraries and developed an overall service: program incorporating both those eluents. 'While the ballot measure outcome was unsuccessful, the planning process of developing library service plans keyed to the 1097 needs of local communities has createda previously unseen level of community buy-in and involvement in local library services. Award for ExaelksVe Section IV - _ 1998 Department I"`e rformane a Report S. Accomplishments Library Reorganization and implementation of Regional Library Boards As a result of the reorganization of county library services completed in the first half of 1997, the five new Regional Library Boards began to operate in the second half, of 1997. During a six month period of meeting jointly and individually, the Boards came to agreement an a funding measure for the June 2, 1998 ballot to improve library services countywide. There were a number of tangible and intangible outcomes from the work of the new RegionalLibrary Boards: better informed local officials throughout the county on the issues of planning and implementing library services enhanced community awareness of and participation in library service planning unproved working relationships between branch library staff and city staffs and officials Library Facility Study For the first time ever, an in-depth study of all library facilities was completed by the General Services Department. The study was commissioned in order to ascertain the facility improvement and renovation needs _ for all buildings and to put in place a multi-year financial plan to address as many of the facility: needs as possible. With a total cost of $1.9 million to address all needs identified, it will be necessary to :phase much of the:work and partner with cities to accomplish major projects. Award far Ex"*eam Section N 9 11 _.. _... ......... ......... ....._... ......... ......... ......... ...... ........... _ ..... ..................._.__._............._.....__... ............ ..........._._........__... . .......... .._...... ......._........_... 1998 Department Perforumnee Report Information Technology The library ` 'continued its multi-year commitment to. enhancing customer access to the newest and best in information technology. As in the past, the information technology services were linked with long-standing services to provide an overall service program for customers. Throughout the report comments are included on specific new information technology services provided, such as now databases and indexes, home deliver of library materials and training sessions for the public on Internet access. By combining the best of ongoing services with new service delivery options, the residents of Contra Costa County are provided with an excellent blend of service options. Award For Excellence The Board of Supervisors recognized the consistently excellent performance of all library staff in awarding the County Library the 1997 Award for Excellence. For an organization that has experiencedserious concerns about its operations and its future, the recognition nition was warmly received by all library staff. 1"7 Award Aw Exceffence Section IV - 10 f _ i �� i �, �i i I I I I I I i I I � I I I i i I _............................................................................................................................................. ..........__......... ......... ..._..... ......... ......._..........._._..... .........._. ......... ....._...._............... ............._.._... 1998 Department Performance Report ptin V A. Challenges Challenges Update on 1997 Challenges and New In the 1997 Department Performance Report the major free ons challenges outlined included: New Financial Resources Agreement was reached to place a funding measure the,Hbrr g. on the June 2, 1998 ballot. While unsuccessful, it did mast alone create an atmosphere of cooperation among cities and of the great the county that should provide for future' opportunities, #"OrUt»r*Mts for funding. Of civnizathwil, Internet stands bdier - now than ,it Library staff have completed the drafting of three new ever did policies on patron behavior in the library, collection be rm." development and access to electronic resources. -Archibald MacLelsh These policies will ` be brought to the Board of Supervisors for action in late 1998. + Facilities The library facilities study was completed and is in the process of being implemented. Qrnda is completing the architectural planning process for a new 17,500 square foot library, Lafayette is identifying sites for a new library, San Pablo is in the process of renovating a farmer grocery store to house the library and a youth center and Walnut Creek has just begun to work with 1 an architectural firm to identify options fora new downtown library. The overall issues of an aging building stack, inadequate maintenance and differing financial responsibilities for facility maintenance continue to be ones that need to be addressed by the library: Award for'Ex+ceRenee Section V - I 1998 Bepart ent Performanee Report 1998 Challenges The challenges for1998were made greater by the failure of Measure A. However, the issues of • facility maintenance, renovation and replacement need • recruitment and retentionof qualified staff . future of the Library Commission * continued' implementation and assessment of the library reorganization • short-term city financial support for library service will become the major 'challenges faced by the County Library in the year to come. However, they are all over-shadowed by the continuing fiscal crisis in library services. Increasingly the library is viewed internally and 'externally as an under funded, unstable organization, though well-Managed and with excellent public services given the resources available. These perceptions:will affect the library's ability to meet the above challenges. 1997 Award for Ex"Ylen ce Section'V - 1998 98 Department Performanee Report B. Now Directions Where ©o We Go From''Measure A? "9 think the The failure of Measure A was a sabering, saddening: health of our event. Before choosing a new direction there needs to be civifizattio , the good, hard lock at lessons learned: depth of our awareness rxee +► where did Measure A have support and where not abouttike'' �► where did Measure A reach its expected level of underpinnings support and where not of ourculture and ourwhat was the impact of community support or concern opposition the future can . what are the other community issues that impact the all be tested support for increased library resources by how well we s&Wport When 64% of the voters state their support for better - our filwmies.or library services, it should be an imperative to the carr sem' communities to continue the search for a solution. However, before rushing the same solution to the voters again, an assessment of the lessens learned needs to be completed with an openness to reevaluate ' the components of the Measure A solution. The commitment of the County Library is to support community efforts to improve library services, individually and collectively, and. in whatever manner our communities choose. Measure A was a goad solution. 1998 will continue that search for a solution. 1997 Award for>Ezectence Section V - f _ _ _ i 'i i I I i i I I i i I APPENDLX CONTRA COSTA COUNTY LIBRARY STRATEGIC PLAN MISSION STATEMENT THE CONTRACOSTA LIBRARY BRINGS PEOPLE AND IDEAS TOGETHER: GOAL HIRE, 'DEVELOP AND TRAIN STAFF TO MEET SERVICE EXPECTATIONS IMPROVE LIBRARY RESOURCES MAXIMIZE'USE AND EFFECTIVENESS OF TECHNOL0GY BUILD, RENOVATE AND IMPROVE MAINTENANCE OF FACILITIES INCREASE PUBLIC AWARRENESS'AND USE OF Tl-IE LIBRARY'S RESOURCES AND SERVICES OBJECTIVES (February, 1998 - June, 1998 and July, 1998 through June, 1999) 1 , T1 `G FEBRUARY, 1998 - JUNE, 1998 OBJECTIVES: 1. By February 19, 1998, the Deputy County 'Librarian-Public Services will hire the Pittsburg Branch Librarian and set the interview date for the Concord Branch Librarian. APPENDIX A CONTRA COSTA COUNTY LIBRARY STRATEGIC PLAN 2. By March 1, 1998, the Affirmative Action Committee (Assistant County Librarian, lead) will put together a brochure about why someone would' want to work for the Contra Costa County Library with inserts for specific positions: 3. By March 31, 1998, the Deputy County Librarian-Public Services (lead), Deputy County Librarian-Public Services, Senior Branch Librarian (San' Ramon) and 'Branch Librarian (Orinda) will recruit for librarians at four library schools in the Midwest and at Public Library ,Association Conference. 4 By ''March 31, 1998, the Staff' `Graining Committee Deputy County Librarian-Public Services, lead) will analyze results of staff training survey: 5. By Larch 31, 1998, the Senior Branch Librarian (Kensington/San Pablo) and the Library-Community Services staff will fill vacant position hours at Kensington/San Pablo. 6. By June 30, 1998, the Office Manager will develop a tracking system of completed training of individual staff and share information with Branch/Unit Supervisors. 7 By June 30, 1998, the Branch Managers (Deputy County Librarian- Public Services and Administrative Services Assistant lll,' co-leads) with Administration staff will create a phased staffing plan for implementing new services if tax measure passes, 8 By dune 30, 1998, the Staff Training Committee (Deputy County Librarian-Public Services, lead) will develop an annual training plan. APPENDIX A CONTRA, COSTA COUNTY LIBRARY .STRATEGIC PLAN JULY, 1998 - JUNE, 1999OBJECTIVES: 1. By June 30, 1999, the Staff Training Committee (Deputy County Librarian-Public Services, lead) will develop a formal training program for staff wishing promotion to ether positions. 2. By June 30, 1999, the Staff Training Committee (Deputy County Librarian-Public Services, lead) will train systemwide staff who are not normally in charge on how to take care of day-to-day emergency and operational issues. FEBRUARY, 1998 - JUNE, 1998 OBJECTIVES. 1. By June 30, 1998,' the Collection Development Committee (Collection Development Manager, lead) will complete subject area descriptions. 2. By Tune 30, 1998, the Collection Development Committee (Collection Development Manager, lead) will develop a plan for a continuous weeding program. JULY, 1998 JUNE, 1999 OBJECTIVES 1. By September 1, 1998, the Collection Development Manager and Administrative Services Assistant Ill (co-leads), with the Collection Development Committee, will develop a procedure for acquiring, accounting for and processing resources purchased with gift money. 2. By December '1, 1998, the Deputy County Librarian-Support Services will reduce turnaround time to put materials on shelves. 3. By January 1, 1999, the Electronic Resources Committee (Library APPENDIX A CONTRA COSTA COUNTY LIBRARY STRATEGIC I'LAIV Automation Systems Manager, lead) will evaluate what electronic resources are available, determine advantages of print versus electronic formats and make recommendations for new electronic resources. 4. By June 30, 1999, the Branch Managers will a_prepare 5-year collection plan for their branch. 5. By June 30, 1999, the 'Branch Managers will implement the continuous weeding program: FEBRUARY. 1998 - JULIE 1998 OBJECTIVES: 1. By May 1, 1998, the Library Automation Systems Manager (lead) and the Deputy County . Librarians-Public Services will ensure that the library's Sub-Finder system is upgraded and all staff are trained: 2. By June 1, 1998, the Phone Circulation Committee (Library Automation Systems Manager, lead) will make phone renewals available to the public and publicize the service. JULY$ 1998 - JUNE, 1999 OBJECTIVES: 1. By September 1, 1998, the Library Automation Systems Manager, Library Branch Managers and Phone Circulation Committee (Library Circulation Supervisor, lead) will develop a public relations campaign for phone notification. Z. By June 30, 1999, the Library Automation Systems Manager, Deputy County Librarian-Support Services (lead) and the Statistics Committee will identify and, on a regular,schedule, produce CARL reports needed for library management. - APPENDIX A CONTRA COSTA COUNTYLIBRARY STRATEGIC PLAN 3. By June 30, 1999, the Deputy County Librarian-Support Services (lead), Clerk Senior Level, Technical Services Manager. and Library Automation Systems Manager will implement the Serials system. 4 By June 30, 1999, the Library Automation Systems Manager will replace all Ckidata printers with improved'printers. 5. By June '30, 1999, the Library Automation Systems Manager, working with the Department of 'Information Technology and Human resources, will coordinate, as necessary, the installation and implementation of PeopleSoft and Kronos'systems: If LL 'T-E ' FEBRUARY, 1998 - JUNE, 1998 OBJECTIVES: 1. By February 15, 1998, the Office Manager will put work request template for Branch Managers to enter branch work requests on WAN. 2. By February 28, 1998, Office Manager (lead), Senior Branch Librarian (Walnut Creek/Ygnacio Walley), Senior Branch Librarian (FI Cerrito/Pinole) and 'Library Circulation Supervisor will review county and contract custodial service specifications and current checklist and will write procedure for documentation of problems to be used by Branch Managers'. 3. By March 1, 1998, the Office 'Manager and Library Automation Systems Manager will develop a work requests tracking system. 4. By March 31, 1998, the Administrative Services Officer and Administrative Services Assistant Ill will develop a list of priorities for building maintenance projects to be completed during FY 97-98 and recommended projects for FY 98-99. PENDIX A CONTRA COSTA COUNTY LIBRARY STRATEGIC PLAN JULY, 1998 - JUNE, 1999 OBJECTIVES: I. By June 30, 1999, the Assistant County Librarian and Branch Librarian (Orinda)` will 'work with the architect, City and community to finalize schematics and working drawing for new Orinda library and participate as needed until project.completed. GOA: R FEBRUARY, 1998 - JUNE, 1999 OBJECTIVES: 1 By March 15, 1998, the Community Demonstration Committee (Librarian-Clayton, lead) will have ' the community demonstration presentation complete. 2. By April 15, 1998, the Public Relations Committee (County Librarian lead, Executive Secretary, Graphic Designer, Senior Branch 'Librarian (San Raman), Volunteer Coordinator, Office Manager, and Clerk-Senior Level) will develop and distribute informational materials on library ballot measure. 3. By May 31, 1998, each Branch Manager will ensure that at least 2 community service demonstrations have been presented in their community. JULY, 1998 JUNE, 1999 OBJECTIVES 1. 'By September 15, 1998, the Public Relations Committee will hire a consultant to develop a public relations plan. 2. By January 1, 1999, the Public Relations Committee will have developed a public relations plan.