HomeMy WebLinkAboutMINUTES - 09121995 - D9 ;ro: BOARD OF SUPERVISORS
FROM: Mark Finucane, Health Services Director Contra
4io Costa
DATE: August 31, 1995 County
SUBJECT: Approval of Contract Amendment Agreement #25-004-1 with
Shelter, Inc.
SPECIFIC REQUEST(S) OR RECOMMENDATION(S) & BACKGROUND AND JUSTIFICATION
I. RECOMMENDED ACTION:
Approve and authorize the Health Services Director or his designee
(Wendel Brunner, M.D. ) to execute, on behalf of the County, Contract
Amendment Agreement #25-004-1 with Shelter, Inc. , effective August 1,
1995, to increase the payment limit by $237,484, from $115, 654 .50 to
a new Contract payment limit of $353, 138. 50, and to extend the term of
the Contract through November 30, 1995. This Contractor provides
emergency shelter services for the County' s Homeless Services Program.
II. FINANCIAL IMPACT:
This Contract is funded by County General Funds and Federal Emergency
Shelter Grant (FESG) funds.
III. REASONS FOR RECOMMENDATIONSIBACKGROUND:
On August 8, 1995, the Board of Supervisors approved Standard
Agreement #25-004 with Shelter, Inc. , for the period from July 1, 1995
through August 31, 1995, to provide shelter and support services for
homeless indigent individuals at the Central County Shelter in Concord
and the Brookside Shelter in Richmond. This two-month Contract
provided a one-time-only payment and funds to cover costs incurred by
the Contractor during the month of July.
Approval of Contract Amendment Agreement #25-004-1 will provide
reimbursement to the Contractor for services provided during the month
of August and will allow the Contractor to continue to provide
services for the County's Homeless Services Program through November
30, 1995.
CONTINUED ON ATTACHMENT: YES SIGNATURE:
RECOMMENDATION OF COUNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMITTEE
APPROVE OTHER
SIGNATURE(S)
ACTION OF BOARD ON APPROVED AS RECOMMENDED OTHER
VOTE OF SUPERVISORS
v UNANIMOUS (ABSENT I ) I HEREBY CERTIFY THAT THIS IS A TRUE
AYES: NOES: AND CORRECT COPY OF AN ACTION TAKEN
ABSENT: ABSTAIN: AND ENTERED ON THE MINUTES OF THE BOARD
Contact: Wendel Brunner, M.D. (313-6712) OF SUPERVISORS ON THE DATE SHOWN.
CC: Health Services (Contracts) ATTESTED ,)dGO-1z.J, I A ln�-
Risk Management Phil Batch lor,CIA o the Board of
Auditor-Controller Supervisors and County Administrator
Contractor
M382/7-83 BY DEPUTY
t Cdntra Costa County Standard Form 1/87
CONTRACT AMENDMENT AGREEMENT
(Purchase of Services) Number 25-004-1
Fund/Org #5737/36
Account # 2310
Other #
1. Identification of Contract to be Amended.
Number: 25-004
Effective Date: July 1, 1995 =.;. `
W.
Department: Health Services (Public Health Division)
Subject: Shelter Program for Homeless Single Adults
2 . Parties. The County of Contra Costa, California (County) , for its
Department named above, and the following named Contractor mutually
agree and promise as follows:
Contractor: SHELTER, INC.
Capadity: Nonprofit Corporation Taxpayer ID # Not Applicable
Address: 1070 Concord Boulevard, #200, Concord, California 94520
3 . Amendment Date. The effective date of this Contract Amendment Agreement
is August 1, 1995
4 . Amendment Specifications. The Contract identified above is hereby
amended as set forth in the "Amendment Specifications" attached hereto
which are incorporated herein by reference.
5. Signatures. These signatures attest the parties ' agreement hereto:
COUNTY OF CONTRA COSTA, CALIFORNIA
ATTEST: Phil Batchelor, Clerk of
BOARD OF SUPERVISORS the Board of Supervisors and County
Administrator
By
Chairman/Designee Deputy
CONTRACTOR
By By
(Designate business capacity A) (Designate business capacity B)
Note to Contractor: For Corporation (profit or non profit) , the contract must be signed by two
officers. Signature A must be that of the president or vice-president and Signature B must be
that of the secretary or assistant secretary (Civil Code Section 1190 and Corporations Code
Section 313) . All signatures must be acknowledged as set forth on page two.
Contra Costa County Standard Form(Rev. 1/95)
APPROVALS/ACKNOWLEDGMENT
Number-25-004-1
APPROVALS
RECOMMENDED BY DEPARTMENT FORM APPROVED
By By
Designee Deputy
APPROVED: COUNTY ADMINISTRATOR
By:
Designee
ACKNOWLEDGMENT
STATE OF CALIFORNIA )
ss.
COUNTY OF CONTRA COSTA )
On , before me,
(insert name and title of the officer), personally appeared
personally known to me (or proved to me on the basis of satisfactory evidence) to be the person(s) whose
name(s) is/are subscribed to the within instrument and acknowledged to me that he/she/they executed the same
in his/her/their authorized capacity(ies), and that by his/her/their signature(s) on the instrument the person(s), or
the entity upon behalf of which the person(s) acted, executed the instrument.
WITNESS MY HAND AND OFFICIAL SEAL.
(Seal)
Signature
ACKNOWLEDGMENT(by Corpomdon, Partnership,or Individual)
(Civil Cade§1189)
AMENDMENT SPECIFICATIONS
Number 25-004-1
Inconsideration for Contractor's agreement to provide additional services under the Contract
identified herein, County agrees to increase the Contract Payment Limit. County and
Contractor agree therefore to amend said Contract as set forth below while all other parts
of the Contract remain unchanged and in full force and effect.
1. Extension of Term. The Contract Term set forth in Paragraph 3. (Term) is hereby
extended from August 31, 1995 through November 30, 1995.
2. Payment Limit Increase. The Contract Payment Limit set forth in Paragraph 5 (Payment
Limit) is hereby increased by $237.484, from $115,654.50 to a new total Contract Payment
Limit of $353,138.50.
3. Modification of Work Plan. The Work Plan described in Service Plan Paragraph 2.
(Service Activities) shall be modified to specify the additional services which the
Contractor has agreed to provide pursuant to this Amendment.
4. Revised Budget of Estimated Program Expenditures. Service Plan Paragraph 4. (Budget
of Estimated Program Expenditures) is hereby modified to read as follows:
11
4. Effective August 1, 1995, Contractor shall provide services under this Contract
in accordance with the Revised Budget of Estimated Program Expenditures which shall be
prepared and submitted by Contractor to County and shall be maintained on file in the offices
of County's Homeless Services Program. Any movement of funds between line items in the
revised budget of estimated program expenditures must have the prior written approval of the
Homeless Services Program Director or her designee.,,
5. Insurance. During the term of this Contract and any extensions or modifications
thereof, as to the insurance policies required to be provided by the Contractor under General
Conditions Paragraph 19. (Insurance) , subparagraph a. (Liability Insurance) , Contractor shall
name County and its officers and employees, the Moran Family Trust, William H. Moran, and
Dorothy Moran, as additional insureds as to all services performed by Contractor under this
agreement.
6. Indemnification. General Conditions Paragraph 18. (Indemnification) is hereby deleted
and replaced with a new paragraph to read as follows:
18. Indemnification. Contractor shall defend, indemnify, save, and hold harmless the
County and its officers and employees, the Moran Family Trust, William H. Moran, and Dorothy
Moran, from any and all claims, costs and liability for any damages, sickness, death, or
injury to person(s) or property, including without limitation all consequential damages, from
any cause whatsoever arising directly or indirectly from or connected with the operations or
services of the Contractor or its agents, servants, employees or subcontractors hereunder,
save and except claims or litigation arising through the sole negligence or sole willful
misconduct of the County or its officers or employees, the Moran Family Trust, William H.
Moran, and Dorothy Moran. Contractor will reimburse the County, the Moran Family Trust,
William H. Moran, and Dorothy Moran, for any expenditures, including reasonable attorneys'
fees, the County, the Moran Family Trust, William H. Moran, and Dorothy Moran may make by
reason of the matters that are the subject of this indemnification, and if requested by the
County, the Moran Family Trust, William H. Moran, and Dorothy Moran, will defend any claims
or litigation to which this indemnification provision applies at the sole cost and expense
of the Contractor. ,,
Initials:
Contractor County Dept.
ITEM # D-9
TO: BOARD OF SUPERVISORS
Contra
FROM: COSta
FAMILY AND HUMAN SERVICES COMMITTEE �' '. - ..
xA, z County
DATE: r?rT'12'oiir+`� �Ty
September 11, 1995
SUBJECT:
REPORT ON THE HOMELESS PROGRAM, GENERAL ASSISTANCE PROGRAM FOR
HOMELESS INDIVIDUALS AND CONTRACT WITH SHELTER, INC.
SPECIFIC REQUEST(S)OR RECOMMENDATION(S)&BACKGROUND AND JUSTIFICATION
RECOMMENDATIONS:
1. DIRECT the Health Services Director to take whatever steps are necessary to
transfer the answering of the Homeless Hotline to Crisis Intervention effective
immediately so that a homeless individual who calls at any time of the day or night
talks with a human being, rather than having to leave a voicemail message. In
connection with this action, determine whether and when the Homeless Hotline can
be converted to an "800" number, with the County picking up the cost of the actual
calls and report his findings and recommendations to the Family and Human
Services Committee on October 9, 1995.
2. DIRECT the Health Services Director, Social Service Director and Executive
Director, Shelter, Inc., to discuss with each other and subsequently report to the
Family and Human Services Committee on October 9, 1995 on the following,
identifying areas in which there is agreement and areas in which there is
disagreement and the nature of any disagreement:
A.• What changes are being proposed to the Case Management system, how
will the Case Management system work in the future and when will the
changes be made effective?
B. What changes, if any, need to be made to the Shelter Monitoring system
which Shelter, Inc. will continue to administer?
C. What changes need to be made in the contract with Shelter, Inc. to reflect
the changes in the Case Management system and any proposed changes
in the Shelter Monitoring program?
CONTINUED ON ATTACHMENT: YES SIGNATURE:
RECOMMENDATION OF COUNTY ADMINISTRATOR RECOMMENDATION OF BOARD COMMIWJF
APPROVE OTHER
SIGNATURES : AWR DeSAULNIER ITH
ACTION OF BOARD ON - September 12, 1995 APPROVED AS RECOMMENDED OTHER
VOTE OF SUPERVISORS
K I HEREBY CERTIFY THAT THIS IS A TRUE
UNANIMOUS(ABSENT AND CORRECT COPY OF AN ACTION TAKEN
AYES: NOES: AND ENTERED ON THE MINUTES OF THE BOARD
ABSENT: ABSTAIN: OF SUPERVISOR ON THE DATE SHOWN.
ATTESTED
Contact: PHIL BAHELOR,CLERK OF THE BOARD OF
CC: SUPERVI ORS AND COUNTY ADMINISTRATOR
BY CL PJ LA DEPUTY
D. What changes in the payment limit for the contract with Shelter, Inc. are
being recommended and how was the new payment limit arrived at?
E. Assuming that the changes to the payment limit in the contract with Shelter,
Inc. reduce the payment limit for that contract, what is proposed to be done
with the funds which are being freed up?
3. DIRECT the Health Services Director to make any revisions which are required in
the Work Plan and Admission and Service Delivery Policies which are to be
incorporated by reference in the contract with Shelter, Inc. as a result of the change
in the Case Management or Shelter Monitoring programs and present them to the
Family and Human Services Committee on October 9, 1995, along with the
proposed new contract with Shelter, Inc. for the period December 1, 1995 - June 30,
1996.
4. DIRECT the Health Services Director, Social Service Director and Public Works
Director, in consultation as necessary with the Sheriff-Coroner, Contra Costa
County Police Chiefs' Association and California Department of Transportation
(CalTrans), to prepare a "White Paper" on homeless encampments which includes
a procedure which will be followed whenever it is deemed necessary to move
homeless individuals out of an existing encampment.
5. DIRECT the Social Service Director to track the number of General Assistance
applicants who are offered a shelter bed when such a bed is available and identify
how many applicants accepted a shelter bed versus the number of applicants who
refused a shelter bed and what the financial impact was in both cases and report
the results to the Family and Human Services Committee on a quarterly basis
beginning in January, 1996.
6. DIRECT the Social Service Director to track the number of General Assistance
applicants who are not offered a shelter bed because none is available at the time
the individual applies and what the financial impact is of not having a sufficient
number of shelter beds available and report the results to the Family and Human
Services Committee on a quarterly basis beginning in January, 1996.
7. APPROVE an amendment to Contract Agreement # 25-004-1 with Shelter, Inc. as
is provided for in the attached separate Board Order in order to extend Shelter,
Inc.'s existing contract for the operation of the North Concord and Richmond
shelters through November 30, 1995, including an increase in the contract of
$237,484 for a new payment limit of$353,138.50.
BACKGROUND:
On August 8, 1995, the Board of Supervisors approved a report from our Committee,
including the following recommendations.-
6.
ecommendations:6. DIRECT the Health Services Director to provide the Family and Human Services Committee on
September 11, 1995,with copies of the following in regard to the contracts with Shelter, Inc. for Mt.
View House and the North Concord and Richmond shelters:
A. The revised Work Plans which are intended to be incorporated by reference into any contract
for Mt. View House or the North Concord and Richmond shelters subsequent to August 31,
1995.
B. The revised Admissions and Service Delivery Policies which are intended to be incorporated
by reference into any contract for Mt. View House or the North Concord and Richmond
shelters subsequent to August 31, 1995.
C. Detailed information on the qualifications of employees working in the shelters.
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D. Detailed descriptions of how case management will be conducted in the future for shelter
residents in order to eliminate any duplication in the provision of case management services
by the Health Services Department, Social Services Department and Shelter, Inc.
E. Copies of any other policies and procedures or written agreements which indicate the nature
and scope of the program which will be operated at the three shelter facilities(Mt.View House,
North Concord and Richmond) or which outline the rules under which individuals will be
admitted to or excluded from any of these facilities.
F. A timeline for what will be done and when it will be done in terms of accomplishing each
element of the revision to the homeless services program for the County, including the
completion of the Comprehensive Homeless Plan.(Approved unanimouslvl.
7. AUTHORIZE the Family and Human Services Committee to report to the Board of Supervisors on
September 12, 1995, on the results of their meeting September 11, 1995,with the Health Services
Director,Social Services Director and other parties regarding the terms of the contracts with Shelter,
Inc. in order to insure that Shelter, Inc.does not unnecessarily sustain a cash flow problem due to a
delay in the approval of their contract with the County.jApproved unanimouslvl.
8. DIRECT the Social Service Director to report to the Family and Human Services Committee on
September 11, 1995,on how the Board of Supervisors'directives of July 25, 1995 regarding reserving
a portion of the beds in the North Concord and Richmond shelters for General Assistance recipients
will be implemented, how the availability of these beds will be made known to eligibility workers, and
under what circumstances General Assistance grants will be adjusted if a General Assistance applicant
or recipient accepts or refuses to accept an available shelter bed.jApproved unanimouslvl.
9. CLARIFY that it was the intent of the Board of Supervisors on August 1, 1995,to allocate$18,000 to
Crisis Intervention under the Contra Costa County Emergency Shelter Grant Program for the 1995-96
fiscal year, for start-up and operating expenses for a toll-free countywide homeless hotline as
recommended by the Community Development Director./Approved unanimouslvl.
10. REQUEST Crisis Intervention and the Health Services Director to report to the Family and Human
Services Committee on September 11, 1995, on the status of funding and implementation of the
homeless hotline by Crisis Intervention. Approved unanimouslvl.
On September 11, 1995, we received the attached reports from the Social Service Director
and Health Services Director. John Cullen, Social Service Director, and John Lee, Social
Service Division Supervisor, reviewed the attached report with our Committee regarding
how they proposed to implement the reserving of up to one-half of the beds in the North
Concord and Richmond shelters for homeless General Assistance applicants and
recipients. There are three situations which are outlined in the attached report:
1. A General Assistance applicant who is willing to accept an available bed in a
shelter will have his or her General Assistance grant reduced to $142.
2. A General Assistance applicant who is unwilling to accept an available bed in a
shelter will also have his or her General Assistance grant reduced to $ 142 on the
basis that he or she has refused to take advantage of an available resource.
3. A General Assistance applicant who is willing to accept a bed in a shelter but for
whom no bed is available will receive a full grant of $300.
Every General Assistance recipient will be subject to the new vendor pay requirements,
meaning that a recipient will not receive the housing allowance directly. If it is paid, it will
be paid directly to a landlord or other third party individual who is providing housing for the
General Assistance recipient.
In response to a question from Supervisor Smith, Mr. Lee clarified that the policy applies
primarily to General Assistance applicants and will not routinely be applied to existing
recipients. In response to a question from Supervisor DeSaulnier, Mr. Lee indicated that
if a General Assistance applicant or recipient is excluded from the shelter because of
violations of the shelter rules, the Department will interpret that as a refusal to accept an
available resource. In these cases, the housing allowance will not be restored.
3
We are recommending that statistics be gathered and reported to our Committee on a
quarterly basis on how this program is working, what results it achieves and what actual
dollar savings there are.
Dr. Brunner reviewed his attached report with our Committee. The report provides much
of the information we requested in August. The most significant change being proposed
is the elimination of dual case managers and the placement of full responsibility for Case
Management services with the Health Services Department. Their plan at this time is to
leave the Shelter Monitoring function with Shelter, Inc. and assume direct responsibility
for the Case Management function within the Health Services Department. Dr. Brunner
indicated that the contract with Shelter, Inc. will be reduced in light of the removal of the
Case Management function, but that the money will be spent elsewhere within the program
by the Health Services Department. Supervisor Smith asked why the overall program
costs could not be reduced and asked the Department to return to the Committee with an
explanation for how these funds would be spent.
We were introduced to Ms. Lynn Nesselbush, who has been hired by the Health Services
Department to write the Comprehensive Homeless Plan.
Supervisor DeSaulnier asked that the Health, Social Services and Public Works
Departments and the local law enforcement agencies, along with CalTrans, outline in a
"White Paper" how they plan to address future homeless encampments. He indicated that
it was essential that staff coordinate efforts to move the homeless from these
encampments better so that everything is handled in as humane and appropriate a manner
as possible.
Jim Bouquin from Crisis Intervention was asked to update the Committee on the funding
of the Homeless Hotline. He noted that Crisis Intervention had been awarded an
Emergency Shelter Grant (ESG) by the County from HUD funds. He noted that they also
have some private funding. He indicated that Crisis Intervention can operate the
Homeless Hotline on a 24-hour a day basis, 7 days a week with the available funds from
the ESG grant. The present system involves telephone numbers in each part of the
County which are transferred to a single number. What would be ideal would be a
countywide "800" number. However, this will cost between $10,000 and $20,000 a year
in additional telephone charges. His agency does not have these funds and would expect
the County to pick up these costs if the system is converted to an 800 number. The
system can continue to be operated without an 800 number as it is now, simply transferring
the calls to Crisis Intervention, where they will be answered by a human being 24 hours
a day. Our Committee believes that this transfer of the Homeless Hotline to Crisis
Intervention should be made at the earliest available opportunity. We are also asking the
Health Services Department to determine whether they are in a position to cover the 800
number costs.
Tom Koch, Chairman of the Shelter, Inc. Board of Directors commented that they agree
that dual case management is not a good idea and should be resolved in some manner.
He also agreed with the value of transferring the Homeless Hotline to Crisis Intervention.
Mr. Koch also noted that their Board of Directors has struggled with what they could do to
strip the shelter program down to its absolute minimum level. While they do not
recommend and do not necessarily support these changes, they are prepared to indicate
how the program could be reduced by $200,000 per year on a pilot basis and with the
understanding that Shelter, Inc. could not, under those circumstances, continue to
underwrite some of the overhead costs which are properly charged to the contract with the
County.
Supervisor Smith indicated his belief that the first priority is to make sure that the system
is working. He indicated that he has not felt that this was the case during the past two
years. He noted the inefficiency from the dual case managers as only one example of
what has been wrong with the system. Supervisor Smith suggested that the County has
to decide whether the shelter program is serving primarily as a General Assistance
4
I
screening program, an emergency shelter program or a transitional shelter program. He
suggested that it may not be possible for the program to achieve all of the goals of these
disparate objectives.
He also suggested that the program has to make sense to the homeless and has to be
operated efficiently if the County is to continue funding homeless shelters. If we can't
make it make sense, then we should consider abandoning the program and putting the
funds into something else that the County is mandated to do since the homeless shelters
are an entirely discretionary program. Supervisor Smith did indicate, however, that he is
encouraged by the coordination that he is seeing at this point. Health Services, Social
Service and Shelter, Inc. appear to be working together. He indicated that he felt it was
important to move ahead with the Homeless Hotline changes outlined above. He
suggested that the rest of the program needs to be referred back to staff for a month
because we do not quite have something here which he is prepared to recommend to the
Board of Supervisors.
Supervisor DeSaulnier agreed generally with Supervisor Smith's comments and asked that
staff return to the Committee on October 9, 1995. At that time, he asked that staff outline
where there was agreement among the county staff and Shelter, Inc. and where there are
differences so it is clear where the points are that are still at issue. He again emphasized
the importance of tracking the GA statistics closely and demonstrating the financial savings
if there are actually savings.
Based on these discussions, our Committee has agreed on the above recommendations,
including extending the contract with Shelter, Inc. for an additional three months.
cc: County Administrator
Health Services Director
Public Health Director
Social Service Director
Public Works Director
Sheriff-Coroner
County Counsel
Merlin Wedepohl, Executive Director
Shelter, Inc.
Jim Bouquin, Executive Director
Crisis Intervention
Phil Bertenthal, Director of Litigation
Legal Services Foundation
Belinda Smith, Community Development Department
5
SOCIAL SERVICE DEPARTMENT CONTRA COSTA COUNTY
DATE: September 6, 1995
TO: Family and Human Services Committee
Supervisor Jeff Smith, District 2
Supervisor Mark De Saulnier, District 4
FROM: John Cu �_
Director -
SUBJECT: Follow-up Report on the General Assistance Program and the Homeless
for Committee Meeting of September 11, 1995
The Board of Supervisors' Order.' "Direct the Social Service Director to report to the
Family and Human Services committee on September 11, 1995, on how the Board of
Supervisors'directives of July 25, 1995 regarding reserving a portion of the beds in
the North Concord and Richmond shelters for General Assistance recipients will be
implemented, how the availability of these beds will be made known to eligibility
workers, and under what circumstances General Assistance grants will be adjusted if
a General Assistance applicant or recipient accepts or refuses to accept an available
shelter bed."
General Assistance Policies and Procedures, effective September 1, 1995:
1. If the homeless person resides at a county shelter, the cash grant shall be
reduced to $142 per month (food, personal needs and basic transportation),
less income and/or overpayment adjustment.
2. If the homeless person resides at a private shelter, the cash grant shall be
reduced to $142 per month (food, personal needs and basic transportation) less
income and/or overpayment adjustment.
3. If the homeless person refuses to accept a referral to an available shelter bed,
the cash grant shall be reduced to $142 per month (food, personal needs and
basic transportation), less income and/ or overpayment adjustment.
4. If the county is unable to provide shelter, and the person is unable to obtain
private shelter, the cash grant shall be $300, subject to the vendor/voucher
payment provisions, less income and/or overpayment adjustment.
September 6, 1995 FHSC Report -- General Assistance Page 1
Gen 9c (New 3/86)
5. Homeless eligible shelter residents who move to a confirmed housing unit shall
receive the unused balance of the appropriate standard of aid for that month,
by vendor payment.
6. The General Assistance Housing Assistance special need allowance may be
used to assist homeless recipients, including those who are shelter residents, to
obtain permanent housing.
7. Shelters
a. County
1) Fifty percent of the beds at the two county-sponsored shelters
shall be designated for General Assistance eligible persons.
a) Brookside (men and women)
845 Brookside Drive
Richmond, CA
(1) Four beds for females and twenty-five for males are
designated.
a) North Concord (men and women)
2047 Arnold Drive
Concord, CA
(1) Ten beds for females and twenty for males are
designated.
b. Private
1) Richmond Rescue Mission (men, women and families)
200 MacDonald Ave
Richmond, CA
a) Persons who decline to accept a referral to RRM shall not
be considered to have declined an available shelter bed for
purposes of grant determination. If a bed is available and
the applicant/recipient accepts it, his/her grant shall be
reduced to $142, less income and/or overpayment
adjustment.
C. Shelter for the Mentally III, serving the entire county (men and women)
September 6, 1995 FHSC Report -- General Assistance Page 2
1) Antioch Mental Health Shelter
1401 4th Street
Antioch, CA 94509
a) If a bed is available and the applicant/recipient accepts it,
his/her grant shall be reduced to $142, less income and/or
overpayment adjustment. Persons who are eligible to
services from this shelter, and who decline an available bed
will be considered to have refused available shelter, and
shall receive $142, less income and/ or overpayment
adjustment.
8. Intake Procedures -- Referral Process and Grant Computation
a. Effective September 1, if an applicant or recipient states that s/he is
homeless, the Eligibility Worker will offer a referral to a county or a
private shelter.
1) The worker will call the Shelter General Assistance Referral Line.
The telephone number is 313-6166. Ask for Laurie.
2) If there is a bed available, the Shelter Referral Line worker will
conduct the Shelter Intake interview, and advise the client if s/he
is eligible for shelter.
3) If the client is not eligible for county shelter, or if there is no bed
available, the worker will call private shelters to determine
eligibility and availability.
a) Note that at this time, the only private shelter is the
Richmond Rescue Mission. The telephone number is 233-
5333. Clients who refuse to accept an available bed at a
sectarian shelter will not be considered as having declined
available shelter.
4) Clients who are known to County Mental Health Services may be
eligible for shelter at the Antioch Mental Health Shelter. The
telephone number is 778-3750
a) This shelter provides transportation to and from the shelter
throughout the county from the local Multi-Service Centers.
September 6, 1995 FHSC Report -- General Assistance Page 3
b. If a client accepts a referral to a shelter, and there is a bed available, the
eligibility worker will complete the GA Intake interview, and give the client
the shelter referral form (GA 92 or GA 93) and bus tickets to get to the
shelter, as well as tickets needed to complete the GA eligibility
determination process. (Referral forms containing instructions and map
will be given to client.)
1) The client will be advised to appear at the shelter at 4:00 p.m. in
order to complete the shelter intake process. S/he will be advised
that if s/he arrives under the influence of drugs or alcohol, s/he will
not be admitted to the shelter.
2) If the client is going to the Antioch shelter, s/he will be given
instructions regarding transportation.
C. Homeless clients will not be required to accept a referral to a shelter bed
outside of their normal area of residence.
1) A homeless client who normally resides in East or Central County
will not be required to accept a referral to a shelter bed in West
County, if that is the only shelter bed available. The same
provision will apply to West County homeless clients who refuse to
go to East or Central County. -
d. If a homeless client refuses to accept a referral to an available shelter
bed in his or her normal are of residence, the worker will document the
refusal and issue the grant in the amount of $142 per month less income
and/or overpayment adjustment.
e. If there is no shelter bed available, and the client is unable to obtain
private shelter, the cash grant shall be $300 per month, subject to the
vendor/voucher provisions, less income and/or overpayment adjustment.
f. As cases are granted, compute and post the correct grant for the current
and future months before transferring the case to the Field.
9. Field Procedures
a. No later than September 18, 1995 GA Eligibility workers will receive a
list of GA recipients currently staying at county-sponsored shelters.
b. Grants for those recipients staying at the shelters must be recomputed,
per 1, above, effective October 1, 1995, and the client's address must be
September 6, 1995 FHSC Report -- General Assistance Page 4
changed to that of the shelter.
C. Recipients who are coded as Homeless, but who are not staying at a
shelter will receive the Vendor Pay Housing notice. If contact is made
by the client following receipt of the notice, the procedures for referral to
shelter described in 8 above, will be followed.
ATTACHED
1) Notice to all GA Recipients Regarding GA Policy Changes (mailed to all
GA recipients with September 1st GA checks.)
2) GA 87A, Information Regarding GA Grant (information regarding vendor
pay housing procedures, mailed to all GA recipients on September 1,
1995)_
2) Description of Shelter Communication and Referral Process
3) GA 92, Shelter Referral Form, Brookside Shelter
4) GA 93, Shelter Referral Form, Concord Shelter
5) GA 94, Daily Shelter Referral List
cc: Claude Van Marter, Assistant County Administrator
Mark Finucane, Health Services Director
Wendell Brunner, M.d., Public Health Director
Merlin Wedepohl, Executive Director, Shelter, Inc.
Vic Westman, County Counsel
September 6, 1995 FHSC Report -- General Assistance Page 5
CONTRA COSTA COUNTY SOCIAL SERVICES DEPARTMENT
NOTICE TO ALL GENERAL ASSISTANCE APPLICANTS AND RECIPIENTS
This is to notify you of changes in General Assistance policies, recently approved by the Board of
Supervisors.
IF ANY OF THESE CHANGES APPLY TO YOU, YOU WILL RECEIVE NOTICE FROM YOUR WORKER
The following changes are effective August 1, 1996:
1. Fifteen Day Residence Requirements
a. A person must have been a resident of Contra Costa County for at least fifteen days in
order to apply for General Assistance benefits.
b. In the absence of proof of residence, the fifteen day period may begin with the day the
individual appears to apply for General Assistance or an earlier date which is factually
determined.
2. Personal Property
a. The value of a motor vehicle which may be excluded in determining eligibility is
increased to $4600, without regard to encumbrances.
3. Periods of Ineligibility
a. Incremental periods of ineligibility for multiple instances of failure or refusal to comply
with program requirements are changed from the current increments of: warning, I
month, 3 months, 6 months; to: warning, 2 months, 4 months, 6 months.
b. In unusual circumstances, upon application, an appeals hearing officer may reduce a
sanction from two months to one, or from four months to three, subject to approval of
the appeals manager. Such reduction will not effect the length of subsequent
sanctions.
CONTINUED ON OTHER SIDE)
The following changes are effective September 1, 1995:
1. Standards of Assistance for recipients living with related persons
a. The GA Budget Unit is defined as the General Assistance applicant) recipient and the
following persons in the household related to him/her by birth, marriage or adoption:
spouse, father, mother, brother, sister, son, daughter, grandmother, grandfather, aunt,
uncle, niece, nephew..
b. The Assistance Unit is defined as the GA applicantf recipient and those who are legally
responsible for him/her (spouse for spouse and parent for minor child) except that
persons who are in receipt of public assistance, or minor children receiving OASDI
survivors benefits are excluded.
C. The applicantfrecipient will receive a prorated share of the standard of assistance for
the number of persons in the budget unit Any budget unit of five or more persons
shall be consdered as having four persons.
2. In-Kind Assistance —shelter care
a. In-kind value of Shelter Care: the cash grant will be reduced by the value of in-kind
shelter care provided by the county or private providers.
I The value of shelter ($168) provided in kind will be deducted from the standard
of aid for persons living at county-sponsored or private shelters. The maximum
grant will be $142 per month for food, personal needs and transportation.
2) Clients who refuse to accept a referral to an available shelter bed will receive a
maximum of$142 per month for food, personal needs and transportation.
3. In-Kind Assistance' — Vendor Pay Housing (a packet of information is being mailed to you
separately.)
a. Vendor Pay Housing: the county will provide direct vendor pay to landlords as in-kind
assistance to meet client housing needs in-lieu of cash assistance and reduce cash
grant accordingly.
1) All payments for housing will be paid directly to the property
own er/mana gerla gentfla n d lord, provided that the landlord has verified in writing
that the tenant-landlord relationship exists.
2) The payments for housing issued to a landlord Will be reported to the Internal
Revenue Service (IRS) and the Franchise Tax Board (FT13). Social Service, is
required to report amounts of$600 or more paid per year. Each January this
information will be provided to the landlord and the IRSIFTB for tax reporting
purposes.
3) Clients who do not choose to participate in *the vendor payment program will
receive $142 ($300 less the in-kind value of housing -$158).
4) Homeless persons will be referred to an available shelter bed, where shelter and
food are provided in-kind.
Contra Costa County Social Service Department
September 1, 1995
IMPORTANT
INFORMATION REGARDING YOUR GA GRANT
READ CAREFULLY
Effective October, 1995 money for rent will no longer be issued directly to you. All
rent payments (up to the maximum allowable GA grant) will be made by the Social
Services Department DIRECTLY TO YOUR LANDLORD.
Rent payments made to your landlord will be reported to the Internal Revenue
Service (IRS) and to the Franchise Tax Board (FTB) as income.
In order to correctly issue a rent payment on your behalf and report this payment to
the IRS/FTB, we must have information from your landlord.
The attached forms must be completed and signed by both you and your landlord.
Be sure to complete section 1 of the "Housing Payment Verification" form (GA 89)
indicating the amount of rent to be paid to the landlord, and sign your name in
section 4.
You must return the completed forms to your worker by September 22, 1995. If you
do not return the completed forms you will only receive a General Assistance grant
for personal needs and food ($142 for a single individual).
If you are homeless, you will only receive a check for personal needs, transportation
and food ($142 for a single individual). Contact your worker if you want a referral to
a shelter.
If you move, you must contact your worker immediately. These forms must be
completed each time you move.
GA87A (9/95)
SHELTER PROCEDURES 9/95
The Homeless Program Referral line staff will call designated staff at the Social Service.Office in
Richmond and Martinez by 8:30 a.m. Monday thru Friday to report the number of available shelter
beds for male and female GA clients. -
The designated Martinez Social Service contact will advise the Antioch Social Service contact staff
person regarding the number of available shelter beds at the Concord shelter. The number of
available shelter beds at the Concord shelter will be divided between the two Social Service offices
(Martinez and Antioch)
There will be a Social Service contact person and a back up in each office.
1. The Referral line will call Social Service staff regarding the number of available male and
female beds
2. Social Service staff will indicate the number of available male and female beds on the Shelter
List form (GA 94).
3. EW will offer an available shelter referral to Homeless GA client
4. The Homeless GA client responds positively to shelter referral
5. EW calls Referral line (ask for Lori)
6. EW will identify themselves and the district they are calling from.
7. EW will provide the clients name, ssn, dob, applying for GA & FS or applying for GA and
receiving FS.
8. Lori enters information into computer.
9. Computer clearance will indicate if the client is known by the referral line, previous stays,
length of time at shelter etc...
10. Lori will advise the EW if the client is eligible to stay at shelter and will secure a bed for the
client.
Or advise the EW of the reason that the client is not eligible to stay at shelter.
(time expired --will advise of.date eligible or
due to previous behavior will advise of appeal process)
11. Lori will advise EW of the time the client needs to call the referral line to complete the intake
interview.
I 2. EW will immediately list clients name on the district office shelter list (GA94).
(This will indicate the decrease in available GA beds for the district office)
13. EW will complete the Homeless Program Referral form and give it to the client.
14. EW will provide petty cash for the phone call to the referral line and bus tickets to clients
that are accepted for an intake interview with the referral line.
15. The Homeless Program Referral line will provide directions to the two shelters to the
Homeless GA client when they complete the intake interview.
16. The Homeless Program Referral line will advise the homeless GA client
of their responsibilities for the assessment interview.
17. The Homeless Program Referral line will advise the Social Service Department contact person
of GA clients that fail to complete their intake/assessment interviews.
18. The Social Service Department will provide telephone lists of GA EW's of the four district
offices to the Homeless Program Services Director.
19. The Homeless Program Referral line will provide a list of names and contact phone numbers
of the Case Managers for the Brookside and Concord shelter to the Social Service Department.
20. Shelter Case Managers may contact Social Service staff regarding the clients required
program. (Work Programs & GAADDS)
21. Shelter Case Managers will contact Social Service staff when clients leave the shelter and the
reason (time expired, disqualification, left)
22. The Homeless Program Referral line will provide a list of GA clients that are residents of the
shelter on the 1 st and 15th of every month.
23. The Social Service Department will clear the list of GA clients residing at the shelter and will
advise the Homeless Program Services Director of clients that are not receiving General
Assistance.
24. The Homeless Program Referral line will adjust the count of GA clients residing at the shelter
when notified of clients that are not receiving General Assistance.
REFERRAL FORM TO THE BROOKSIDE SHELTER
Introducing
(Name) (SSN)
• You are scheduled for an Intake Interview Appointment at
the Brookside Shelter, 845 Brookside Drive, Richmond, at 4:00 p.m.
on (date)
• Please be on time. You will not be seen after (time)
• You will not be interviewed if you are under the influence of drugs or alcohol
Directions to the Shelter:
NOTE: THIS IS AN INCOMPLETE DRAFT OF THIS FORM. WHEN
THE FORM IS COMPLETED, COPIES WILL BE ISSUED TO STAFF.
GA 92 (new 9/95)
REFERRAL FORM TO THE CONCORD SHELTER
Introducing
(Name) (SSN)
• You are scheduled for an Intake Interview Appointment at
the Concord Shelter, 2047 Arnold Drive, Concord at 4:00 p.m.
on (date)
• Please be on time. You will not be seen after (time)
• You will not be interviewed if you are under the influence of drugs or alcohol
Directions to the Shelter:
NOTE: THIS IS AN INCOMPLETE DRAFT OF THIS FORM. WHEN
THE FORM IS COMPLETED, COPIES WILL BE ISSUED TO STAFF.
GA 93 (new 9/95)
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HOMELESS PROGRAM REFERRAL
In order for you to go into the shelter you must complete an intake interview by calling the
Homeless Program Referral line today at 313-6166. Ask to speak to Lori.
PLEASE CALL LORI AT A.M./P.M.
Lori will give you the directions to the shelter and other shelter procedure.
GA92 (new9/95)
c .
S� Contra Costa County
--�. Health Services Department
PUBLIC HEALTH DIVISION
q ' Administrative Offices
fit+ .�- ♦e
597 Center Avenue
v~
Suite 200
STA-COU P
Martinez,ez,10)3�aliffo12ia 94553
TO: Family & Human Services Committee
Supervisor Jeff Smith
Supervisor Mark DeSaullnierr /
FROM: Wendel Brunner, M.D.
Assistant Health Services Director for Public Health
DATE: September 8, 1995
SUBJECT: FOLLOW-UP REPORT ON THE STATUS OF HOMELESS
PROGRAMS
We were directed to report back to the Family & Human Services Committee on revised
workplans, revised admission and service delivery policies, and detailed descriptions of how case
management will be conducted for shelter residents for both the emergency shelters in Concord
and Richmond, and the transitional housing programs in Mt. View House. As the emergency
shelters and the transitional programs are quite different programs with different requirements,
goals, and funding sources, we are considering the work plans and policies for those two
programs separately. We were also directed to provide detailed information on the qualifications
of employees working in the shelters, which we also interpreted to mean job descriptions and
qualifications for employees who would provide service under the revised workplans and revised
case management program.
EMERGENCY SHELTER CASE MANAGEMENT AND WORKPLAN
We have described in previous reports to the Board the problems with the dual case management
system currently in place, with case managers under the direction of the County Health Services
Department and case counselors working at the shelters under the direction of Shelter, Inc. In
the spring and summer, Ms. Blasingame held staff retreats and joint staff meetings to facilitate
a more coordinated case management approach to the clients, with some success. However, the
dual structure still remains, and the increased pressure on both case managers and clients to
accomplish the case management goals within the shortened 90-day timeframe, requires a more
coordinated case management approach.
As a result, we are proposing to separate the shelter management and monitoring functions from
the case management program. We are proposing to contract with Shelter, Inc. for the shelter
management and monitoring, and to place all the case management functions directly under the
Health Services Department. A timeline is included outlining the 12 weeks of the case
management program goals at the shelter. This proposal has only been tentatively discussed with
Shelter, Inc., and will require further discussion and a transition period for implementation;
however, we feel that the unification of the case management structure is essential to an effective
program, especially with the abbreviated shelter stay.
We are also incorporating in this packet the revised workplans for the emergency shelter
programs as well as revised admission and service delivery policies, including an updated shelter
rules packet which was originally developed by the Homeless Advisory Committee. Also
included in the packet are job descriptions and qualifications for various classes of employees
who would be working in the shelter or as case managers.
TRANSITIONAL HOUSING PROGRAMS
We are including in the packet the workplans for Mt. View, the transitional housing programs.
These programs will be undergoing their annual program review shortly, and we have indicated
on the timeline when these workplans will be re-evaluated and revised.
Homeless Program Timeline- The homeless program timeline is included which identifies when
homeless services program goals will be accomplished, . including the completion of the
comprehensive homeless plan.
WB:ah
cc: Mark Finucane, Health Services Director
Attachments
EMERGENCY SHELTER
1. DRAFT REVISED WORK PLAN
2. DRAFT SERVICE DELIVERY POLICIES AND CASE MANAGEMENT PLAN
3. CASE MANAGEMENT PROGRAM TBIELINE
4. COUNTY RESPONSIBILITIES
5. ADMISSION POLICES
6. PROGRAM RULES
PROPOSED WORK PLAN
The Homeless Shelter Program will be provided at the Central
County Shelter at 2047C. Arnold Industrial Way, Concord and at the-
Brookside
heBrookside County Shelter at 845B Brookside Drive, Richmond. The
Homeless Shelter Program will provide shelter and support
services for homeless indigent County residents under Government
Code Section 26227 and for homeless indigent County residents who
are eligible for County General Assistance funds on a . space.
available basis up to 500 of the total beds available. The
Shelter Program will provide shelter for 56 homeless single
adults at the Richmond facility and for 60 homeless single adults
at the North. Concord facility, with a capacity for up to 100
people during winter if funding is avail.able.
The Contra Costa County Homeless Shelter Program will be a case
managed emergency shelter program. The program will operate .24
hours a day and provide meals, laundry facilities, mail,
telephones, and a wide array of on-site support services . The
maximum stay at these shelters will be a 90 day period to provide
residents the opportunity to stabilize their lives, address the
issues which led to homelessness and develop an action plan to
begin to address their particular needs .
Assistance is available on site to complete SSI paperwork,
employment and housing applications, and develop resumes. Other
support includes employment counseling and assessment, interview
assistance, substance abuse education and support, AA, NA, and a
Variety of support groups. Primary health care is provided by
the Health Care for the Homeless team. Referrals are made for
follow up health care services, legal services, day and
residential .alcohol/drug, treatment programs; job training and
rehabilitation programs .
The Homeless Shelter Program will provide supportive services
designed to assist shelter recipients in working toward self-
sufficiency. County staff work with every shelter resident to
develop a plan that addresses their housing, income, and support
services needs . The contractor provides the day to day site and
facility management .
The Shelter Program will be a colloabrative effort between the
Contractor and the County Health Services Department' s Homeless
Programs. The Homeless Shelter Program will provide a structured
program that is designed to move the residents towards
establishing self-sufficiency within a time-limited period.
I
PROPOSED SERVICE DELIVERY POLICIES
Services to be provided by the Contractor:
1 . The Contractor will provide shelter monitoring services 24
hours a day, 7 days a week,
2 . The Contractor will make provisions for serving a breakfast
and dinner meal each day. A bag lunch, or provisions for lunch
off-site, will be provided. A hot dinner will be furnished by
the Sheriff' s Department under an inter-agency agreement with the
Health Services Department, or by local churches or service
groups .
3 . The Contractor will provide blankets, linen, towels, laundry'
soap, and toiletries for use by each . shelter recipient.
4 . The Contractor will supervise the coming and going ,of shelter
recipients on and off the property between the hours of 7 : 00 am .
and 7 : 00 -pm each day.
5. The contractor will admit persons to the shelters only by
referral from the off-site Homeless Referral Line. The
Contractor shall not admit drop-ins to the shelters .
6. The Contractor will cooperate with local law enforcement as
,to security at the premises and. the neighborhood.
7 . The Contractor will provide at each site at least two staff
(Shelter Monitors) at all times during all hours of operation and
l, fulltime Site Supervisor.
Duties of the Site Supervisor:
* Provide supervision of Shelter Monitors
* Supervise the day to day operations of the shelter facility
* Orientation of shelter recipients to the shelter rules and
procedures
* Assess shelter recipients conformance to shelter rules
* Interface and work with County staff that provide Program
Services.
Responsible for oversight of all record keeping pertaining
to shelter recipients including but not limited to sign in .
sheets, monthly reports, NOAs .
* Implement the County disqualification notice and appeal
procedure when applicable.
* Oversee the maintenance of each individual shelter
recipients file .card.
Duties of Shelter Monitors:-
* Assist in the daily monitoring of the shelter facility and
the . shelter recipients
* Monitor and patrol the shelter and grounds at all times `-
* Interact with clients and provide assistance as needed
excluding development of. case plans or program services
* Use the daily log as a communication tool
* Inform Site Supervisor and/or Program Services staff of -
necessary information.
* Monitor the sign-in registry and require shelter recipients
to sign in each night.
8 . The Contractor will screen, train, , and supervise any paid
staff and volunteers, excluding Program Services.
9. The Contractor shall administer the program according to
policies and procedures specified by the Health Services
Department and the Board of Supervisors .
10. The Contractor will meet with local government officials . and
representatives of the neighborhood or other community groups
when requested by the Health Services Department.
11 . The Contractor will report disenrollments to the off-site
Homeless Referral Line on, a daily basis .
12 . The Contractor will provide the basic living conditions to
include but not limited to: beds, laundry,. serving food, mail,
. phone access and a safe living environment.
13. The Contractor will provide: enforcement . of the county rules
and house rules, house meetings, establishment and maintenance of
a resident council; clean-up procedures, orientation to shelter
and rules, coordination of volunteer efforts and donations, and -
van service. in Central County. -
Services provided by County Staff:
1 . The County will provide Program Services Staff, 2 Case -
Managers and 1 Housing/Services Coordinator at each site, will
provide evaluation and assessment services to the recipients of
the Shelter Program. They will work with the shelter recipients
and the Contractor after developing the initial Case Plan, .which
includes evaluation of the need for continued shelter and .
establishing referrals and linkage mechanisms for housing,
employment, and health service providers .
2 . The Case Managers are responsible for admission decisions and
shall be responsible for conducting the Assessment and Admission
Interviews . If the Assessment and Admission Interview determines
that the homeless applicant is appropriate for the program, a
date for establishing a Case Plan shall be set . Initial. case
plans will be -developed within 3-5 days of residency at the
homeless shelter.
3 . In the event that a shelter recipient is. deemed inappropriate
for the program, continued occupancy at the shelter will ..be
terminated.
4 . Case Managers shall be responsible .for developing case plans .
Case plans shall be developed in conjunction with the recipient.
Case .plans and any modifications thereofshall be a written
document signed by the .Case Manager and the shelter recipient to
.indicate mutual agreement to the plan. In the event that mutual
agreement to the case plan can not be reached following the good
faith effort of all parties, the case plan developed by .the staff•
case manager will be utilized. The case plan will be reviewed on
an on-going basis and continued occupance at the shelter will be
dependent upon the good faith efforts of the recipient to follow
the signed case plan. GA shelter recipients work plans will
include input from their Social Service Worker so that the case
plan at the .shelter is inclusive of what needs to be done for
GA/Social Services .
5. Following the Assessment and Admission Interview which
determines appropriateness for' Shelter Program services, a Case
Manager will be assigned to work with the shelter recipient in
developing a case plan. Lack of good faith effort to perform .
activities as .designated in the case plan management contract
will result in disqualification from the program.
6.. The Housing/Services Coordinator will be responsible for
working in coordination with the Case Manager to address issues.
in the case plan for the shelter recipient that involve housing
search and/or assessment, referral, and linkage to other .support
services applicable to the shelter recipients needs .
7 . The Housing/Services Coordinator will be responsible for
coordination of on-site program services and interfacing with the
Contractor' s employee responsible for volunteers and donations.
8 . Individual case files are the property of the County and the
only employee of the Contractor that shall have access :to these
files is the Site Supervisor. Program Services staff along with
the Shelter Site Supervisor are responsible for keeping
individual files on each Shelter recipient.
Program Structure of Program. Services< at-�the Shelter:
Model Case Plan 1-2 weeks:
Income verification and/or official . work schedule/pay stub . -
documentation
-Identification and Residency status
-Meeting with Case Manager and establishing of case plan
-Visit with Health Team and TB test
-Applicable medical referrals
2-4 weeks:
-Drug/Alcohol and Mental health assessment if applicable
-VOC assessment
-Signing of Release forms for information purposes .
-Verification of any disability if notable to work
-Continued review and revision of case plan with Case Manager
5-8 weeks:
-Employment/Training plan
=Housing plan
-Assistance with money management
-Support system development and linkage with -services
.-Exit Plan and 30 day notice
. -Continued review and revision of case plan with Case Manager
9-12 weeks:
-Exit `Plan completion
-Continue establishment of support system and linkage with
services
-Continue employment/training plan
. -Continue housing .plan, finalize if part of exit plan
-Continued review and revision of case plan with Case Manager
Extensions:
Extensions past the 90 day stay will be granted for the following
reasons, one time only, up to 30 days :
1 . If a person has completed an application process and
been accepted- into a housing program.
2 . If a person has. secured an apartment/housing with a
designated move in date that can be verified.
3 . If a person is leaving the area and has a confirmed
reservation with a departure date.
4 . If a person has been working during their shelter stay,
has been saving money toward move=in costs for ,housing, has
a place .of residence to move into, and an extension will
allow them to save the money needed for move-in cost.
COUNTY RESPONSIBILITY -
1 .
ESPONSIBILITY1 . The County will provide the Contractor with County approved
policy and procedural material related to the Homeless
Shelter Program.
2 . The County will provide staff to meet regularly to review
program for problems, improvements, advise of neces.sary
programs or to meet with Contractor and local agencies" and
the public.
3 . The County will provide staff to carry out program services
at each shelter site.
4 . The County will pay for the breakfast and dinner meals (not
donated) through the Interdepartmental Agreement with the
Sheriff' s Department.
5. Shelter reservations will be coordinated by the Centralized
Screening and Reservation Unit managed by the Health Service
Department .
6. The Health Services Department of Contra Costa County shall
monitor and evaluate the program. The Contractor in
coordination with the County shall collect statistical
• information in the manner requested by the Health Services
Department.
Admission to Shelters:
1 . All shelter recipients will enter the shelter through the. _
off-site . Screening and Reservation Unit. The shelter shall not
admit drop-ins to the shelters .
2 . Admission to the shelters beyond the first three nights shall
be based on an Assessment and Admission interview which shall
take place with every shelter recipient within 72 hours of entry
to determine the immediate needs of the recipient and whether or
not the homeless program .and facility can meet or continue to
meet those needs,
3 . The purpose of the Assessment .and Admission interview is .to:
access the appropriateness of the homeless applicant for- the
program; to gather information about the appli'cant ' s educational
and employment background, the potential for employment and the
need for supportive services .
4 . Shelter recipients who fail to fully cooperate with the
shelter program or who violate shelter rules or regulations .shall
be disqualified from shelter benefits.
. 5. Apart from any other grounds for disqualification, shelter
recipients who willfully fail to participate in the development
of a case plan or to follow the case plan shall be disqualified
from shelter benefits and shall be ineligible . to re-appl.y. for
shelter benefits for 60 days .
6. Actions denying shelter benefits or terminating shelter
benefits shall be expressed in writing, stating the reasons) for
the action, and are effective immediately, subject to appeal . .
Pending .appeal, the applicant or recipient may request in .writing
an administrative review. Such review shall be conducted within
three working days after the request is received, by the County' s
designated. Reviewer. The appellant shall have an opportunity to
meet with the Reviewer and to offer evidence and argument. The
Reviewer shall affirm, reject, or modify the action, which
decision shall be final .
7 . Eligibility for the Shelter Program is based upon the
following: recipient ' s continuing eligibility for shelter;'
recipient' s acceptance of shelter or housing facilitates assigned
by the County; recipient' s compliance with the rules and
regulations of the shelter program; recipient' s abstinence from
. drugs and alcohol; recipient' s participation in available case
directed activity, .
Homeless Shelter Program Rules
A copy of. shelter rules and program requirements will be provided
to and discussed with each individual at Intake, as well a's
posted at each Shelter. A copy of the Disqualification and
.Appeal Policy will also be provided to each resident and posted
at each Shelter.
Homeless Shelters shall not accept, except on an emergency basis,
not permit to remain any person who:
a. Presents a current and or has a recent history (within
last 12 months) of the potential to cause danger to
himself or others or to interfere with the care and
comfort of other recipients;
' ,b. Is in need of a level of medical or nursing care. that
cannot be rendered safely and effectively at the
facility;
C! Is under 18 years-of age,' unless the person is an.
emancipated minor;
d. Has a .verified and/or known history of violent and/or
assaultive behavior.
CONTRA" COSTA COUNTY
HOMELESS SHELTER PROGRAM RULES
Page 1 of
I UNDERSTAND AND AGREE THAT AS .A CONDITION OF MY ACCEPTING_
SHELTER I _WILL:
A) Provide acceptable identification and have an approved
reservation from the Homeless Referral,. Line.
B) Meet with Program Services staff when asked or notified of
appointment.
C) Abide by all Shelter rules, including:
* NO WEAPONS
* NO DRUGS/ALCOHOL (under the influence or in your possession) ---.
* NO VIOLENCE OR THREAT OF VIOLENCE
* NO SMOKING, EXCEPT IN DESIGNATED AREA ONLY
* NO SEX OR SEXUAL ACTIVITY IN THE SHELTER
* NO SEXUAL HARASSMENT
* NO STEALING
* . NO DESTRUCTION OF PROPERTY
* NO ARRIVING LATE WITHOUT AUTHORIZATION (curfew is 7;00 pm)
* NO LEAVING THE SHELTER AFTER CURFEW WITHOUT PERMISSION.
* NO TRESPASSING ON PROPERTY SURROUNDING SHELTER
* NO CRIMINAL CONDUCT
.D) Be responsible for my own belongings and respectful of the .
-property of the Shelter and of other shelter recipients .
E) Understand the my personal guests and/or visitors are
required to chick-in with staff upon arrival .
F) Understand that upon intake at the Contra Costa county
Homeless Shelter Program, my length stay will be based upon
the plan I develop with the Case Manager and overall length
of stay will be limited per County policy. Case management
plans will be reviewed by my Case Manager on a regular
basis . If I am absent or late without prior authorization,
I may lose my bed as-signment.
G) Understand that violation of shelter rules may result in
temporary or indefinite suspension from the Shelter Program,
according to the provisions as stated ori page 2 and 3 of
this agreement.
H) Agree that. personal belongings may be subject to inspection
while on Shelter property. The inspection of sleeping
areas, parcels, and lockers may be necessary to protect the
safety and will being of all persons in the shelter.
Homeless Shelter Program Rules - PAGE 2
Rule Consequence Presumptive Range
1. Unauthorized Entry DO NOT ADMIT
2. Arriving Under the 3 days to Detox 1st NOA: -3 days
Influence of Drugs or Alcohol l. day if deemed not 2nd NOA - see
appropriate for detox repetitive pattern
3. Failure to Provide ID and. UNTIL ELIGIBLE UNTIL ELIGIBLE
residency status evidence by
third day after entering
shelter
4. Expiration of smite, time UNTIL ELIGIBLE UNTIL ELIGIBLE
shelter stay,.
b. Carrying a weapon. DISENROLLMENT 30 DAYS - DISENROLLMENT
6.' Battery DISENROLLMENT 60 DAYS - DISENROLLMENT
. Threat of Battery 45-Days 30 DAYS - DISENROLLMENT
8. Intentional destruction 30 Days 15 DAYS - DISENROLLMENT,
of Property
' Stea ing 60 Days , 15 DAYS- DISENROLLMENT
16-Use, Sale, or Possession 15-45 Days FROM 15-45 UP TO 30-90
of alcohol on site
11. Use, S91e, or Possession DISENROLLMENT 30 DAYS - DISENROLLMENT
of illicit drugs. on site
12. Sale or S ars.ng of 1 Day 1-15 DAYS - DISENROLLMENT
prescribed drugs on site
13. Repetitive pattern of -2nd NOA up. to 1 WEEK
alcohol or drug use 3rd NOA up .to 30 DAYS
4th NOA up to
DISENROLLMENT -
14. Sexual Activity Written Warning NOA 15-70 5 Y-S- DISENROLLMENT
'15. Sexual Harassment 30 Days 2n NOA- DISENROLLMENT
16. Disruptive Behavior 5-14- Days 0730 DAYS- DISENROLLMENT
17. Trespassing in t e•. 2-3 Days 1-30 DAYS-" DISENROLLME T
Neighborhood
18. Substantial failure to Written Warning NOA. 2n NOA 77DAYS
follow through with
signed case plan
Smoking in non-designated st offense warning 2nd written NOA warning
area 3rd offense 1-7 DAYS
0. Unauthorized absence Written Warning NOA 2nd NOA 1 DAY
No Call, No Show by 3rd NOA 3 DAYS
curfew 4th NOA 5-30 DAYS
21. Leaving the shelter after 1st NOA 1-3 Days 2nd NOA up to 1 WEEK
admittance/curfew 3rd NOA up to 30 DAYS
4th NOA up to 60 DAYS
DEFINITIONS OF TERMS:
Rule •#2 '- evidence of, or reasonable suspicion of, being
intoxicated by alcohol and/or drugs which effect behavior as
evidenced by slurred speech; agitation, 'unmanageable (inability
to understand and follow simple directions, respond to questions
appropriately; evidence of disorganized thinking, suicidal and/or
homicidal ideation, including behaviors which indicate a
disposition to do bodily harm to self or others) and disruptive
behavior as shown by an inability and/or unwillingness to respond
to. requests for cooperation or staff direction
Homeless Shelter Program Rules - Page 3
Rule #3 - means evidence of residency in Contra Costa County as
demonstrated by a driver' s license, an identification card, local
address for General Assistance or other government aid programs
or statement of intent to reside in the County
Rule #4 - time limit in shelter is 90 days in a 2 year period
Rule #5 - weapon means any instrument of offensive or defensive
combat
Rule #7 - means specific verbal or physical behaviors which
indicate the predisposition to do bodily harm
Rule #15 - means unwelcome sexual advances, requests for sexual
favors and other verbal or physical conduct of a sexual nature
when such conduct " has the purpose or effect of unreasonably
interfering with a resident' s quiet enjoyment of the premises or .
with a staff member' s or volunteer' s work performance or creates
an intimidating, hostile or offensive environment for a resident,
staff member or a volunteer.
Rule #16 - behavior which is hostile physical actions . or behavior
such as loud communication,. interference intimidation,
' harassment of other partitipants, . and/or aggressive physical
behavior or movement; or .:repeated conduct ,•which substantially
interferes with the comfortable enjoyment of the shelter by other
residents
Rule #20 - arriving at the shelter after curfew without obtaining
prior authorization or not arriving at the shelter at all without
obtaining prior authorization
Rule #21 - loitering outside of the shelter facility, or outside
of identified geographic boundaries, or leaving the premises
after curfew or sign-in
*Before disqualification for disruptive behavior or unmanageable
behavior staff procedure shall include intervention in order to
mediate the situation, separate the persons involved, and use of
a cooling off period.
I acknowledge that I have read (and/or had explained to me) the
program rules of the Contra Costa County Homeless Shelter Program
and understand that by signing that I agree to these conditions
during my stay at the shelter.
Signature Date
QUALIFICATIONS OF STAFF
I. CURRENT HEALTH SERVICES DEPARTMENT SHELTER STAFF
2. DRAFT HEALTH SERVICES DEPARTMENT JOB DESCRIPTIONS
3. CURRENT SHELTER INC. SHELTER STAFF
4. SHELTER INC. CURRENT JOB DESCRIPTIONS
QUALIFICATIONS OF CURRENT HEALTH SERVICES DEPARTMENT
SHELTER STAFF
Person 1: BA with 10 years experience
Experience: case management, health ed, health services
Person 2: BA in process with 15 years experience
Experience: case management, mental health, substance abuse, prison
system
Person 3: BA in process with 20 years experience
Experience: case management, substance abuse, mental health, health
services, psychiatric services
Person 4: BA in process with 8 years experience
Experience: case management, eligibility worker housing, counseling
Person 5: BA with 4 years experience
Experience: case management,counseling,vocational and job development
Person 6: BA, MA in process with 5 years experience
Experience: case management, social work,program/service coordination
DRAFT
PROPOSED JOB DESCRIPTION: CASE MANAGER
The Position: Under the supervision of the Contra Costa County Homeless Program Services
Director, the Case manager performs a variety of case management and support services
functions at County operated emergency shelters and/or transitional housing program sites. The
Case Manager provides case management services to homeless individuals or families including:
intake and assessment, development and monitoring of a comprehensive case plan to address
client's homeless issues, client counseling, advocacy, and support service referral.
QUALIFICATIONS:
Education and Experience: Bachelor's degree in a behavioral science field, plus two years of
experience in a social service/mental health/substance abuse treatment and/or homeless services
setting. Extensive training and/or experience working with the homeless may be substituted for
BA degree.
Knowledge, Skills, and Abilities: Ability to establish and' maintain effective working
relationships with homeless program staff and residents.
Ability to work in a multi-disciplinary team with people of differing language and cultural
experience.
Sensitivity to the conditions of homelessness and to the dignity of homeless people.
Capacity to exercise independent judgement with compassion, ability to work well under
pressure, and to effectively communicate and advocate for services on behalf of clients.
Ability to identify/document access barriers to support services faced by the homeless,
recommend actions and policy development needs, and act as an advocate when necessary.
Ability to keep accurate written records and to write reports.
Willingness to work flexible hours to meet client needs. Must possess a valid California
Driver's License.
EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
DRAFT
PROPOSED JOB DESCRIPTION: HOUSING/SERVICES COORDINATOR
The Position: Under the supervision of the Contra Costa County Homeless Program Services
Director, the Housing/Services Coordinator performs a variety of functions in the area of
housing counseling and support service coordination at County operated emergency shelters as
part of an interdisciplinary team. The Housing/Services Coordinator works with individual
shelter residents to ensure they have access to appropriate support services, to assist shelter
residents in their search for affordable housing, and coordinates on site support services available
to shelter residents.
QUALIFICATIONS:
Education and Experience: At least three years of professional housing counseling and service
coordination experience in a social service/mental health/substance abuse treatment and/or
homeless services setting.
Knowledge, Abilities and Skills: Ability to establish and maintain effective working
relationships with homeless program staff and residents; ability to form strong working
relationships with community based agencies, service providers, and property owners/landlords.
Ability to work in a multi-disciplinary team with people of differing language and cultural
experience.
In-depth understanding of housing search processes and how to assist individuals in finding and
securing affordable housing.
Sensitivity to the conditions of homelessness and to the dignity of homeless people.
Capacity to exercise independent judgement with compassion, ability to work well under
pressure, and to effectively communicate and advocate for services on behalf of clients.
Ability to keep accurate written records.
Willingness to work flexible hours to meet client needs. Must possess a valid California
Driver's License.
EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Attaobzent
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TIOMPIRR, SEX
A = Staff Supervisor 1.0 BA d gree M
5 ye rs exper.
B - Case Counselor 3. 0 10 y are exper. 3/M
C ft Shelter Assistants 13 .8 7 ye"ra college 8/F
I
58 y ars exper. 9/M
D = Program Director 1.0 10 y ars exper. M
V = Volunteer Coordinator 1. 0 BA degree F
3 ye4rs exper.
0 Operations Coordinator 1. 0 5 years exper. M
J -
S . H . E . L . T . E . R . . Inc .
Position Guide
PROGRAM DIRECTOR
I . Function
Under the supervision of the Executive Director . individual's in
this position administer and execute the shelter facility and
supportive programs .
Although duties may change from time to time , they may be stated
generally. These duties include : development . implementation and
maintenance of systems for the administration of necessary_ services
to transition homeless individuals into affordable re-rmanent
lodging and to regain self-sufficiency; development and maintenance
of cohesive working relationships with State . Count-Y and other
funding and referral ad_encies :_ and performs other duties as
required.
II . Responsibilities :
A . assumes responsibility for the overall function of the
shelter facility and programs .
B . Develops . implements and maintains the necessary
documentation and s:-stems for the admission of clients to
the program.
C . Develops . establishes and maintains fiscal responsibility
by employing established accounting principles in the
preparation , gathering and maintenance of inkind/monetary
contributions .
D . Prepares and makes available reports to funding sources .
local and state governments , as well as count--wide
referral agencies .
E . Develops and establishes information and referral system
for office use and shelter clients .
F . Develons and maintains a working relationship s-;ith State
and Count- offices and local shelter pro%, iders .
G . Organizes community support for the Program through public
outreach to human service organizations . service clubs .
religious institutions , contributors , local businesses and
corporations , and local Government .
H . Refers all denials and applications involvinG unusual
circumstances to the Executive Director for rierermination .
I . Special DroJects as assigned .
J . Coordinates case management services for Program clients .
III . Qualifications :
A. Masters degree in social work or related area .
B. Administrative and/or management experience .
C . Proficiency in a second language desirable .
I have read. received a copy of , and agree to carry .out the
requirments outlined in this position description.
signature date
NAME
DATE
NEXT REVIEW
PERFORMANCE RATINGS
1 = Improvement Needed
2 = Standard
3 = above Standard
( 1 /2/3 )
1 . 0 Inherent Job Responsibilities
1 . 1 Works scheduled shifts
1 . 2 Works full shift . no tardies
1 . 3 Stays on task , makes zood use of time
1 . 1 works nrofessionalli- with co--orkers and other
personnel
1 . 5 Renresents the best interest of SHELTER . Inc . r_, the
pLtbI it
1 . 6 Fulfills other -ork related assi,nments as
Yes/No
1 . 7 Serves as a model to clients and _)the_, staff
1 . 8 Folloks break rules , tales breaks out of -orh area ,
notifies cc-Laorkers/supe^Visor L,hen leaving 1,=,k arm_.
1 , 9 TF unable ro work , notifies doth supervisDr and
area as ea--Iv as possible , but at least'
--o shift -
Program Director
2 . 0 Personnel Supervision
2 . 1 Recruits and hires ap_ prpriate deoartnient re r s one:
in t i melt' manner
Trains and -mcni rocs r,ersonne_ iob re_fc�m_-_n
2 . 3 Eva_-sates and sets approoriate pe -s-,nn_1 r_�--riormancr
S'oaIs - -
2 . 4 Administers appropriate disciplinary action
3 . 0 Protect Manaj2!Pment
3 . 1 Creates and maintains supportive environment for
client growth
3 . 2 Maintains accurate records re5�ardin!2'
maintenance , rents and petty cash
3 . 3 Maintains clean and well maintained nhvsical plant
3 . 4 Prepares accurate reports in timely manner
4 . 0 Trainir_¢ Program
4 . 1 Develops and implements client information and
referral system
4 . 2 Develops on site client training program
4 . 3 Coordinates case management services fc.r program
clients
4-. 4
5 . 0 Public Relations
5 . 1 Develops and maintains positive interagency and
jE�ol:-ernment relationships
5 . 2 Maintains active , purposeful and communit-:
representative Advisory Board
5 . 3 Organize community support for program thro>>7h rub i
outreach
6 . 0 admissions
6 . 1 Maintains documentation and systems for the admissi_n
of clients
6 . 2 Maintains high level of occupancv
6 . 3 Schedule admission teams for admission intervie-1,:
DATE :
EFFECTIVE :
APPROVED :
PERF : PFC DTR
Josepb T. Wilson
2222 22nd Avenue
San Francisco, CA 94116
415-753-3242
lEzn+�rieace~
11/93 -present Project CoordiAator. Back On Track Tutoring. Developed educational,
recreational/enrichment resources for underserved K -12 students and their
families. Facilitated monthly Parent meetings, coordinated and organized
enrichment events with'community volunteers, including Jr. League of
S.F.Assisted program director with grantwriting, resource development.
10/91 - 8/94 Public Policy Staff. S.F. Coalition on Homelessness (COH).
Monitored public/private agencies policies affecting low-income
other community resources.Wrote grant proposals. Helped draft policy
amendments for S.F. DSS, Private Industry Council, Board of
Supervisors, etc.to increase employment resources for homeless and
low-income residents.
1/90 - 12/94 Co-executive Director, Generation Link, Inc. S. F. Co-founded
nonprofit employment counseling and placement program for low-income
residents. Recruited Board members, developed operating guidelines,
coordin:.'%;.1 fundraising and grantwriting. Provided job counseling and
placement services for low-income, homeless adults and older youth.
1/86 - 1/90 Progcaua Director, Central City Hospitality House. Managed 24-hour
drop-in-center/emergency shelter, serving 300 clients daily. Supervised and
/ trained 12-15 staff, including shelter counselors, caseworkers and Adult
Jab Developer. Coordinated program activities, liaison with em lovers,
community agencies and government entities. Responsible for$450K
budget, including contract negotiation/compliance, grantwriting and
reporting with public/private funders.
1/84 - 1/86 Shelter Staff, Central City Hospitality House. Provided information &
referrals, emergency assistance/crisis counseling and other resources.
Supervised volunteers and ensured safe environment for clients and staff.
Edvc tioa: History & economics major, Stanford University, 1977
Acdvitiew Board Treasurer, Swords to Plowshares, 1991-
Advisory Committee, Hastings College Civil Justice Committee 1992 -
Steering Committee, Religious Witness with Homeless People 1994 -
Mayor's Homeless Task Force, 1986 - 1987
DSS Fair Shelter Advisory Committee, Alternate, 1992 -
San Francisco Homeless Service Providers Coalition, 1986-1989
Advisory Board Member, Homebase, 1988-1989
Founding Member, Coalition on Homelessness, 1988
Governance Committee, Health Care for the Homeless, 1987 -1989
Public Health Nursing Advisory Committtee, 1988-1989
Co-Author, Transitional Housing, The Next Step (Certificate of Honor,
S.F. Board of Supervisors, November 1988)
Persoaa<i_ Licensed Daycare Provider and Foster Parent. Coached Little
League baseball and youth basketball teams. Hobbies include chess,
music'and reading. Guest speaker for local high schools, neighborhood
groups and community events. Several Op-Ed articles published in S.F.
Examiner.
S.H.E.L.T.E.R., INC.
BROOKSIDE SHELTER
Position Guide
STAFF SUPERVISOR;
I. Function
Under the supervision of the Program Director, individuals in this position shall
supervise the shelter staff, coordinate on-site shelter programs, and resolve day-
to-day resident issues.
Although duties may change from time to time, they may be stated generally to in-
clude: supervision and evaluation of shelter employees; preparation of statistical
reports; coordination of supplies; conduct Notice of Action Hearings; and perform
other duties as assigned by the Program Director.
II. Responsibilities:
Generally supervise and evaluate shelter employees.
Prepare staff work schedule. Conduct staff meetings as necessary.
Verify hours worked on staff time cards.
Coordinate on-site shelter programs.
Coordinate training services for shelter staff.
Coordinate backup and relief personnel.
Conduct Notice of Action Hearings. Deal with resident complaints and issues.
Supervise Money Management Program.
Coordinate ordering of supplies through Facility Supervisor.
Coordinate repairs to facility through Housing Authority.
Implement and maintain necessary documentation for program accountability, including,
but not limited to monthly report to Housing Authority.
Show flexibility in work schedule, and in reassignment of duties. Show ability to
carry out special tasks as requested by supervisor.
III. Qualifications
High school graduate. At least two years experience with the homeless population.
Management experience. Preference given to experience with non-profits.
I have read, received a copy of and agree to carry out the requirements outlined in
this position description as outlined.
Signature Date
APPLICATION FOR EMPLOYMENT
ASONAL INFORMATION qq c GrSOCtALSECURITY
Z
3
DATE NUMBER
NAME
LAST FIRST MIDDLE
PRESENT ADDRESS
e/�ll/
STREET CITY STATE ZIPCO06
PERMANENT ADDRESS
STREET CITY J STATE zip COD*
PHONE NO. 31
IFR LATEO TO ANYONE IN OUR EMPLOY. - REFERRED�BY �,
'I,
STATE NAME ANO DEPARTMENT 715
EMPLOYMENT DESIRED
jt .uj
A;
DATE YOU zALARY OSITION CAN START S0
31ESIREO elV-1d 'I'VI 4
IF 30 MAY WE INQUIRE
AIRE YOU EMPLOYED NOW? OF YOUR PRESENT EMPLOYER
JER APPLIED TO THIS COMPANY BEFORE? WHERE /,I- WHEN - a
*Th*Age Oiscriminotion in Employment Act of 1967 prohibits discrimination on the basis of ago with respect to individuals who are
at least 40 but loss than 70 yoors of ago.
010 YOU
EDUCATION NAME ANo LOCATION OF SCHOOL GRADUATE? SUBJECTS STUDIED
GRAMMAR SCHOOL
HIGH SCHOOL
e7
COLLEGE
1
TRADE BUSINESS OR 0"I��' 7 47-
CORRESPONDENCE pff
SCHOOL
77,
JBJECTS OF SPECIAL STUDY OR RESEARCH WORK C -
ey
7-
-4AT FOREIGN LANGUAGES 00 YOU SPEAK FLUENTLY7 READ WRITE
:TIVITIES'CIVIC.ATHLETIC,ETC.
CLWON ORGANItAnONS,r"t"ANN OACHARACTIRM OP WNICHINCICATIES rN6 RACI"LRIII0.SSX.MAXITALITArjO.AGIL COLOR 014 ftATIONAL ORIGIN 004rS"IENSORIIJ
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(CONTINUED ON OTHER SIDE)
APIPUCATIOM FOR IMPLOY"MT
S.H.E.L.T. E.R. , Inc.
Position Guide
Operations Coordinator
I. Function
Under the supervision of the Program Director, individuals in this
position coordinate physical plant operations of the Concord and
Richmond shelter facilities.
Although duties may change from time to time, they may be stated
generally. These duties include: overall maintenance (including
both facility and equipment repair) ; ordering of supplies;
compliance with fire and health safety mandates; assistance with
proper staff coverage; daily coordination of homeless referral line
procedures; record keeping involving client entry and exit from the
facilities; supervision of shelter residents; and performs other
duties as required.
II. Responsibilities:
A. Maintain operational control of the facility in the
absence of senior staff.
B. Prepare and maintain appropriate records and reports.
C. Maintain clean and operational physical plants and
equipment.
D. Maintain facility supplies.
E. Insure a safe and healthy environment for staff and
residents.
F. Supervise resident activities on duty shift.
G. Insure there is always an adequate staffing ratio.
H. Conduct physical counts of residents as required.
I. Comply with all daily procedures pertaining to the
County Homeless Referral Line and daily resident bed
count.
J. Insure clients compliance with shelter rules and
regulations.
K. Observe client behavior and report unusual behavior,
written or oral to supervisor.
L. Make periodic tours of facility.
M. Other special projects as may be assigned.
III. Qualifications:
A. High School graduate.
B. At least 2 years experience with homeless population.
C. Able to communicate and write in English.
D. Prior physical plant oversight experience.
E. Ability to communicate clearly both in verbal and
written form.
'i
F. Strong desire to help other. Patience, understanding,
caring and limit setting in dealing with clients and co-
workers.
G. Ability to examine and work with own inter personal
issues as they arise while working with others.
I have read, received. a copy of, and agree to carry out the
requirements outlined in this position description.
signature date
Vr
SHELTER, INC.
OPERATIONS COORDINATOR
NAME
DATE
NEXT REVIEW
PERFORMANCE RATINGS:
1 = Improvement Needed
2 = Standard
3 = Above Standard
1. 0 Inherent Job Responsibilities
1.1 Works required hours.
1.2 Makes good, effective use of time.
1.3 Works professionally with co-workers and other
personnel.
1.4 Represents the best interest of Shelter, Inc. to the
public.
1.5 Fulfills other work related assignments as
requested.
Yes/No
1. 6 Serves as a model to clients and other staff.
1. 7 Follows break rules, takes breaks out of work area,
notifies co-workers/supervisor when leaving work
area.
1.8 If unable to work, notifies both supervisor and work
area as early as possible, but at least two hours
prior to shift.
2 . 0 Maintenance of physical plant and equipment
2 . 1 Facilities are clean and orderly at all times.
2 .2 Equipment is operational and safe to use.
2 .3 Procedures are in place to insure timely reporting
and repair of equipment and buildings.
2 . 4 Routinely walks and inspects facility and equipment.
r`
2 .5 Insures proper preventative procedures are in place,
to maintain equipment in good operational order.
2 . 6 Insures agency vehicles are in good safe operational
condition.
2 .7 Perform monthly health and safety inspections and
complete and forward inspection form to Program
Director.
2.8 Maintain adequate supplies at all times to meet day
to day program needs.
2.9 Assist Program Director in keeping accurate
equipment inventory records and reports.
3.0 Program Documentation and Administration:
3. 1 Enforces program rules and regulations. Informs
supervisor of client infractions in a timely manner.
3.2 Thoroughly documents all client concerns in Daily
Log.
3.3 supervises residents and takes appropriate actions
to insure program health, safety and habilitation
mandates.
3.4 Maintains operational control of the facility in the
absence of senior staff.
3.5 In concert with Senior Staff insures that there is
always an adequate staffing ratio.
3. 6 Conducts physical count of residents as required.
3.7 Complies with all daily procedures pertaining to the
County Homeless Referral Line and daily resident bed
count.
4. 0 Other duties
4. 1 Assists Volunteer Coordinator with oversight and
inventory control of the storerooms.
4.2 Assists volunteer Coordinator with coordination of
volunteer activities with the shelters.
4.3 Prepares and maintain appropriate records and
reports.
4.4 Maintains petty cash records and insures funds are
replenished in timely manner.
4.5 Performs other special projects as may be assigned.
Resume of G. Ray Koger
108 Summerset Ct.
San Ramon, Ca. 94583
510-830-1311
Summary of Thirty-two years of increasingly responsible
Experience experience in the areas of sales-profits-salary
control. Supervising an average of fifteen Retail
Grocery Stores with 1200 employees. I have proven
management and communication skills.
Work
Record Safeway Stores Inc.
1959 to 1992 Produce Dept. Clerk One year
Produce Dept. Mgr. Two years
Asst Grocery Mgr. One year
Retail Store Mgr. Fourteen years
Retail Distict Mgr. Fifteen years
I started my career in Seattle, Wa. and received
assignments as District Manager in Seattle,
Anchorage, Houston, and Oakland.
I choose early retirement on 1-1-92 .
Educational High School New Castle,In. 1953
Background Management Development Program Eight weeks 1974
Various Management and Leadership Courses
Personal Age 56. Divorced. Three children. 5111. 1901bs.
Data Excellent health. Last physical 1991.
References Personal references available upon request.
Salary 1991 $100,000. including bonus.
Retirement salary $60,000. including profit sharing.
I am now more interested in job and personal
satisfaction than salary. My one week as Interim
Director at the Concord Shelter For The Homeless
has given me both job and personal satisfaction.
Position Guide
COORDINATOR OF VOLUNTEER SERVICES
1 . Function:
Under the supervision of the STAFF DIRECTOR, Individuals in
this position coordinate all donations and volunteer services
for the shelter.
Although duties change from time to time , they may be stated
generally. These duties include : Generation donations ,
coordination of donations , recruitment and coordination of
volunteers . Development , implementation and maintenance of
systems and donor accountability for the agency. Preparation
of reports and acknowledgements to donor agencies and performs
other duties as required.
2 . Responsibilities :
A. Assume responsibility for recruitment , training , and
coordination of placement volunteer services .
B . Develop , implement , and maintain the network to
solicit , pickup, store , and inventory donations for the
corporation .
C . Provide in-service opportunities for tol�_inteers .
D . Provide encourazement and sunnort for Volunteers .
E . Organize volunteer schedules . Provide a substitute if
assigned volunteer is unable to fulfill his or her
obligation .
F . Define expectations of Volunteers .
G. Show sensitivity to Volunteer ' s ability and needs .
H. Help Volunteers find tasks that are appropriate to
their talents .
I . Develop , establish , and maintain system for donor
acknowledgements .
Coordinator of Volunteer Services ( continued )
J . Prepare and make available reports to donor sources .
K. Maintain "Confidentiality" agreements with volunteers .
L. Special projects as assigned.
M. Show flexibility in work schedule .
N . ?ability to carry out special tasks as requested by
supervisor .
O. Flexible in reassignment of duties .
P. Public Speaking when assigned.
3 . Qualifications :
A. Hiah school graduate .
B . At least 2 years experience with non-profits .
I have read. received a cop-v of, and agree to carry out the
requirements outlined in this position description .
Signature Date
File : Volservices . job (C : \WP51\VOLSERVI . JOB )
NAME
DATE
NEXT REVIEW
PERFORMANCE RATINGS
1 = Improvement Needed
2 = Standard
3 = Above Standard
(1/2/3)
1. 0 Inherent Job Responsibilities
1. 1. Works scheduled shifts
1. 2. Works full shift, is not tardy
1. 3 . Works professionally with co-workers and other
personnel
1.4 . Works professionally with volunteers and community
1. 5. Stays on task, makes good use of time
1. 6. Represents the best interest of SHELTER, Inc. to the
public
1.7 . Fulfills other work related assignments as requested
1. 8 . Serves as a model to clients and other staff
1. 9 . Notifies co-workers/supervisor when leaving work area
1. 10. If unable to work, notifies both supervisor and work
area as early as possible and arranges for coverage
1. 11. Is willing to work a flexible schedule
COORDINATOR OF VOLUNTEER SERVICES
2 . 0 Administration of Donor Base Tracking
2 . 1. Review update existing acknowledgement procedures
2 . 2 . Train staff to record, thank and file in accordance with
standardized procedures
2 . 3 . Generate procedures for regular volunteers
2 .4. Maintain confidentiality agreements with volunteers
2 . 5. Supervise and train volunteers and instruct staff to
follow through and supplement training
2 .6. Assign tasks that are appropriate to the volunteer's
talents
2.7. Prepare donor reports monthly for the Program Director
3 .0 Community Outreach
3 . 1. Special projects as assigned
3.2 . Public speaking when assigned
3 . 3 . Flexibility in reassignment of duties
MARY LOU CALLAHAN
555 PIMLICO COURT, WALNUT CREEK, CA 94596
`W) 945-8394
A position that will utilize my-preseris and experience.
QUALIFICATIONS
Excellent written and verbal communicatin abilities.
Flexible, able to prioritize and manage multiple responsibilities.
Calm demeanor and positive mental attitude.
Work productively as an individual and team member.
Well organized with an eye for detail.
SKILLS
MacIntosh and IBM literate Medical Management System
WordPerfect 5.1 Data Base Management
Typing 45wpm Medical Accounts payable and receivable
EXPERIENCE
SYSTEM I TEMPORARY SERVICES,Walnut Creek, CA
Secretarial and Clerical support positions.
WILL H. LANE, M.D., GASTROENTEROLOGIST, Walnut Creek, CA_
Front and back office assistant. Schedule patients and hospital procedures. Insurance
authorizations and pre-certifications.
THE ORGANIZATION FOR YOUTH SERVICES, Walnut Creek, CA
Office assistant to the Executive Director.
VOLUNTEER CENTER OF CONTRA COSTA COUNTY, Concord, CA
Volunteer staff support services. Client interviews and placements.
CAMPOLINDO HIGH SCHOOL, Moraga, CA
Monitored and recorded student attendance. Supervised student
assistants. Interacted directly with students, parents, teachers,counselors, and administrators.
EDUCATION
Regional Occupational Program Pleasant Hill, CA
Marywood College B. S. Scranton, PA
4 `
S.H.E.L.T. E.R. INC.
Position Guide
CASE COUNSELOR
I. Function
Under the supervision of the Staff Supervisor, individuals in this
position administer and execute case management services for the
Emergency Shelter Program.
Although duties may change from time to time, they may be stated
generally. These duties include: interviewing prospective clients
for the shelter program; developing and monitoring' case management
plans for clients; providing information and referral as
appropriate; coordinating our services with other agencies as
needed to meet client needs; and performing other duties as
required.
II. Responsibilities:
A. Assumes responsibility for developing and monitoring case
management plans for the clients.
B. Implements and maintains the necessary documentation and
systems for program accountability.
C. Maintains client file.
D. Prepares reports as requested by funding sources.
D. Maintains and utilizes an information and referral system
for program and client use.
H. Develops and maintains a working relationship with state,
county and local agencies.
I. Provides money management assistance for agency clients, as
appropriate.
J. Special projects as assigned.
III. Qualifications:
A. Degree in social work (or related area) /equivalent
experience.
B. Experience working with homeless clients desirable.
C. Proficiency in Spanish desirable.
I have read, received a copy of and agree to carry out the
requirements outlined in this position description.
signature date
2 . 4 Provides money management assistance and budgeting
for clients, as appropriate.
2.5 Clearly communicates with clients.
2 . 6 Develops appropriate professional relationship with
clients.
2 .7 Enforces program rules and regulations. Informs
supervisor of client infractions in a timely manner.
3. 0 Program Documentation and Administration:
3. 1 Maintains current case management files, .including
intakes, dispositions and case notes. --,,*r
3.2 Thoroughly documents all client contacts in case
file.
3.3 Regularly meets with supervisor to -discuss client
progress and problems.
3 .4 Prepares written reports accurately. and in a timely
manner to supervisor, executive director and funding
sources.
SCOTT PHILBROOK
326 Wallace Avenue
Vallejo, CA 94590
(707) 554-4506
RELEVANT EXPERIENCE
1/92 to CASE MANAGER - Shelter Inc., Concord, CA
Present CENTRAL CONTRA COSTA COUNTY HOMELESS SHELTER
• Interviewed and determined the eligibility of prospective residents
entering the county shelter.
• Assessed consumers level of functioning and need fulfillment.
• Formulated and monitored individual case plans and contracts
addressing drug/alcohol abuse, mental health concerns, major medical
conditions, money management skills, job readiness, and housing
assistance.
• Implemented and maintained documentation and systems necessary
for program accountability.
• Coordinated and maintained working relationships with state, county,
and local agencies in order to provide information and referrals when
appropriate, creating healthy, supportive networking between the
consumer and various friends, family, community members, and
professionals to enhance consumer success.
• Carried an average case load of up to 25 residents on a three to six
month time line.
ADMINISTRATIVE ACCOMPLISHMENTS
• Created a Case Management Needs Assessment which was
incorporated into the intake procedures now practiced by all Contra
Costa homeless shelters.
• Created a Prevention Action Plan establishing new partnerships
between collaborating organizations thereby strengthening existing
programs while integrating new ones to better problem solve positive
resolutions within limited time lines.
EDUCATION
Diablo Valley College, Pleasant Hill, CA 3.96 GPA
8/90 to Drug and Alcohol State Certificate Program
12/92 Special emphasis on Family Counseling/Working with Addict
Behavior. Certifications in Drug and Alcohol Counseling, CPR, and
Advanced First Aid.
References will be furnished upon request.
:APR-05-95 WED 14 :32 CONCORD SHELTER 510 825 9221 P. 01
DAVW 11'. TOBEY
1668 Broadway
N'211ejQ, CA 94590
(707) 645-1968
OW'&CTIVE
Seeking a position as a Case Manager whore I can
'47e my skills and experience in a team oriented environment
SPECIAL SKILLS
Experience with"Multiculturally Diverse Populations * Substance Abuse * Dual Diagnosis
CriwiI
n,'d Population Experience * CPR and First Aide Certified * Bondable
ENIPLOYINIENT HISTORY
CASE COUNSkUirl' 1993 -Present
Shelter, Inc. Concord, CA
Interview and dcternjine the eligibility of prospective residents entering the county shelter; Assess
consumers level of flanctioning and need fulfillment; Formulate, and monitor individual case plaiis
and contracts addressing drug/alcohol abuse, Mental health concerns, major medical conditions,
woucy managenient skills.,job readiness and housing assistance; Implement and waintain
documentation and systems necessary for program accountability; Coordinate and maintain
working relationships with state, county, and local agencies in order to provide information and
referrals when appTorifiate, creating healthy, supportive networking between the consumer and
various friends, family, coauntinity members, and professionals to enhance consumer success., and
Carry an average case load of up to 25 residents on a three to six month time line.
Administrative Accomplishments include Caw Management'Needs Assessment which was
incorporated into the intake procedures now practiced by all Contra Costa homeless shelters aid
created a Prevention Action Plan establishing new partnerships between collaborating
organizations thereby strengthening existing programs while integrating new ones to better
problem solve positive resolutions within limited time lines.
EDUCATION AND TRAINING
SCHOOL OF NIANUFACTURLNG SCIFNICY�-,q_ 1986 - 1987
Math and Electrof:iics/Technician Certificate
SOLANO COMMUINITV COLLEGE 1983 - 1984
Computer Logic
AUTOMOTIVE APPRENTICESHIP 1970 - 1974
RT` ETIENCES AVAILABLE UPON BEQUEST
S. H. E. L . T. E R. I . N. C.
Position Guide `
SHELTER ASSISTANT
I . FUNCTION
Under the supervision of the Staff Director, individuals in this postion
provide basic life support and defined habilitative services to homeless
individuals.
Although the duties may change from time to time, they may be stated generally.
These duties include: supervision of shelter residents; observation for and
reporting of residents medical problems or complaints; help to motivate residents
to develope self releiance sVl ls; may assist in the serving of dinner;
responsible for the cleanning of the dinning room after each meal ; helps keeps
horic. and linen available to income residents; Monitor the floor on a continual
basis to effectively assist in con{>;rt resolution, assist case managers and
staff as requested; Answer phones as needed; knowledgeable on the Hotline Refferal
Procedure to assure the interview process for potential residents of this shelter
and other county shelters; assist in the transportation of residents of the shelter
to Bart on the regular pickup and drop off schedule;as well as other destinations
requested by staff.
Ti. Responibilities:
A. Direct Supervision of clients .
B. Documentation in the daily log as needed regarding residents behavior.
C. Housekeeping tasks. i .e; stripping of beds, assist incoming clients with -
necessary '--ddinn and towels , adjustment and placement of beds when
needed.
,D. Assist with the serving of dinner and the cleaning of the dining room
after each meal and when needed.
E. Monitor the Floor on a contival basis.
F. Transportation of clients on scheduled pickup and delivery times at
Concord Bart, and other destinations as requested by staff.
G Answer the phones as needed.
H. Knowledgeable — the Hotline Refferal Procedures and assist +h the
potential intakes of th;< zhplter and other C.C.Shelter's .
I. Assist with dontations as they come into the shelter, placing them
in the dQ,,innated areas.
III . Quali'4--+inns :
A. High School graduate.
B. At least 2 years experience with " homeless population.
C. Able to communicate and write in English.
D. Preference given to experience with non-pro`; '-
L
I ' have read, received a copy of, and agree to carry out the requirements outlined
in this postion description. I have asked any questions that I have had in regards
to }hp above job descritpion and feel that my questions have been answered fully to
my understanding.
Signature date M1
3
NAME
DATE
NEXT REVIEW
PEROFRMANCE RATINGS
1 = Tmnrovement Needed
2 = Standard
3 = Above Standard
(1/2/3)
1.0 Inherent Job Responsibilities
1. 1 Works scheduled shifts
1.2 Works full shift, no tardies
1. 3 Stays on task makes 000d use of time
1.4 Works professionally with co-workers and -+6-r nersonnel
1,5 Represents the best intrest of SHELTER, Inc. to the public
1.6 Fufills other work related assignments as requested
1.7 Serves as a model to cl.ients anH to other staff
1.8 Follows break rules, takes breaks out of the work area,
notifies co-workers/supervisor when leaving work area
1.9 If unable to work, notifies both supervisor and work area
as early as possible, but at least two hours prior to shift.
2.0 nin rt Job Responsibilites
2.1 Direct-: 1,uoervison of clients
2.? Documentation in the daily log as needed regarding individual
client's behavior, and needs.
2.3 Housekeeping *asks i .e. , Stripping of beds, assisting new clients
with linen and oersonal needs.
2.4 Assist serving and cleaning of dinning area k-Fore and after
meals.
2.5 MONITOR THE FLOOR ON A. CONTINUAL BASTq
2.6 Transportation of clients on scedule
2. 7 Office tasks as needed, i P. . Answering phones, Holtline --(feral
2.8 Assist with donations, logging, distrubtion, and storage.
J
t S.H.E.L.T.E.R. , INC.
BROOKSIDE SHELTER
Position Guide
GRAVEYARD SHIFT-SHELTER ASSISTANT
I . Function
Under the supervision of the Shelter Director and Assistant Director,
individuals in this position provide basic life support and defined re-
habilitative services to homeless individuals.
Although duties may change from time to time, they may be stated
generally to include: Supervision of shelter residents; observation
and reporting of residents ' medical problems or complaints during the
shift; help motivate residents toward development of self reliance
skills; make preparations for breakfast; encourage resident hygiene;
see that beds are made; supervise shelter clean-up; report unusual
nocturnal activity; wake residents at proper times; and perform all other
essential duties as required.
II . Responsibilities:
Maintain operational control of facility - supervise resident activities .
Monitor the floor every 30 minutes throughout the facility.
Review and maintain Shelter daily log, noting pertinent client behavior,
medical, or any other problems .
Monitor phone use by clients.
Understand that the graveyard shift requires staff to be awake through-
out the shift monitoring the facility.
As necessary, ensure client compliance with shelter rules, document
infractions, assign -.appropriate penality in fair manner.
Make necessary preparations for breakfast. Assure cleanliness and health
standards.
Wake residents at 6 :00 am on weekdays; 7 : 00 am on weekends , or earlier
if requested. Clear dorm area by 7 : 30 on weekdays so clean-up crew can
complete duties .
Secure personal possessions of suspended clients .
Supervise clients in cleaning of facility. Monitor use of cleaning
supplies .
Launder bedding.
Minor clerical tasks, such as : daily roster and client length of stay
cards . Other clerical tasks as assigned.
Keep office in good order, returning all supplies , files and papers to
proper place.
Graveyard Shift-Shelter Assistant Position Guide -2-
Attend staff meetings and training sessions .
Assist clients with short term coping and problem solving.
Deal with confrontation between clients or between client and staff in
positive manner. Diffuse hostile situation prior to occurrence when-
ever possible.
Flexibility in reassignment of duties and in work schedule. Ability
to carry out special tasks as requested by supervisor.
Establish professional boundaries with clients.
Maintain "confidentiality" agreement with client.
III. Qualifications:
High school graduate. At least two years experience working with
homeless population. Ability to communicate and write in English.
'Insurable driving record.
I have read, received a copy of, and agree to carry out the requirements
outlined in this position description.
Signature Date
File: Policies and Procedures
Graveyard: ASST
TRANSITIONAL HOUSING PROGRAM
1. ADMISSIONS REQUIREMENTS
2. LICENSE AGREEMENT
3. RULES AND REGULATIONS
4. HOUSE RULES WITH CHILDREN
5. DEFINITION OF TERMS
RP C, Contra Costa County Homeless Project
Mountain View House
Criteria for Admission
Minimum Requirements
Applicant must be a family or a single woman who is currently homeless
as defined by the U.S . Department of Housing and Urban Development
Applicant must be referred by the Centralized Screening and
Reservation Unit operated by the Contra Costa Housing Authority on
behalf of the county.
0 Applicant must be willing and able to reside successfully in small,
shared living quarters and conditions and also in a a very structured
environment . Applicant must be willing to share sleeping rooms and
community space with other residents and must be willing to share in
common household tasks .
0 An applicant with a recent history of substance abuse must have a plan
developed with a case manager or with drug and/or alcohol treatment
program -personnel by the time of application. The plan must address
the applicant' s substance abuse problems and define an action for the
applicant to follow. This plan must be documented.
0 An applicant with a mental health history must be actively involved
in treatment which must be documented.
- .Head of Household DOB SSN Family Size
9/15/63
Referral Source
Contact Person Contact Agency Contact Date Phone Number
CASA UJIMA 5/31/95 (510) 229-0230
Family Member DOB SSN Relationship
Preference Points Worksheet
Total Points 84, 11
0 Applicants in most immediate need
0 Applicants with head of household under 18 years old
0 Applicants with earliest date of initial contact
0 Applicants with children under age 12
0 Applicants w1ho can demonstrate they will have income source in one mont'j,,I
0 Applicants than 4. mcmlDers
0 Intact=
0 Single
0 sing.le Vjoifll�*I_I n e,_,r) stab 1 ico-. 0"1
�n
MOUNTAIN VIEW HOUSE LICENSE AGREEMENT
This agreement is effective [date] , by and
between Contra Costa County ( "County" ) and JI
( "Licensee") . The County is the owner of the real property located
at 1391 Shell Avenue, near Martinez in the unincorporated area of
the County ( "Premises" ) . Licensee desires to use the Premises,
pursuant to this license, subject to the following terms -and
conditions, and as a participant in the Mountain View Family and
Women Shelter Program ( "Program" ) at the Premises. The County.. is
willing to grant a license to Licensee for Licensee, and Licensee's
child(ren) named below, if any, to use the Premises upon the
following terms and conditions. The parties agree as follows :
1. Purpose.
a. This license is an essential part of the Program. The
primary goal of the Program is to help homeless persons achieve
self-sufficiency. Participants in the Program must actively engage
in securing their own solutions to housing, income, and needed
services, and must address health, mental, and substance abuse
problems . The Program will provide a supervised and structured
environment for a temporary period to help participants obtain and
maintain self-sufficiency. The Program will be operated in large
part by Shelter, Inc. on behalf of the County.
b. The County is granting the privilege to use the Premises,
including living units on the Premises, to several participants An
the Program. Participants will share the use of the Premises .
n
Participants ' use of the Premises is subject to the use of the
Premises by any other participants .
2 . Grant of License.
a. The County grants Licensee a nonexclusive, revocable
license to enter, occupy,. and use the Premises. Licensee' s use of
the Premises shall be limited to the common areas of the Premises
(such as the kitchen, bathroom, laundry, and multi-purpose room)
and the Licensee's assigned living unit. Licensee' s child(ren) ,
.named below, if any, are also granted this use of the Premises .
Child(ren) of the Licensee:
b... The County retains the right of control over the Premises.
The County retains the right of access to the Premises and shall. ,
retain keys to the Premises for this purpose. Licensee occupies
the Premises as a privilege and does not have exclusive legal
possession to the Premises.
3. Term and Termination.
a.. . The term of this license shall be on a week-to-week basis,
beginning the effective date of this agreement, up to . a period not
to exceed thirteen ( 13) weeks, subject to termination upon seven
(7) days notice or without notice, as set forth below. . Upon the
written request of Licensee, at the sole discretion of the County,
this license may be amended in writing to extend beyond the
. thirteen ( 13) weeks (if the agreement remains in effect for the
thirteen ( 13) weeks) . The written request must be provided to
Program staff at the Premises before the end of the first thirteen
2
t.
( 13) weeks of this agreement. In no event may this agreement
remain in effect for a total period that exceeds thirty-nine ( 39 )
weeks .
b. This agreement may be terminated by either the County or
Licensee at any time, for any reason, with or without cause, by
providing the other- party with seven (7) days written notice. The
notice may be personally served or may be mailed by first class
mail and mailing will not extend the seven (7 ) day period.
C. This agreement shall be terminated. without notice if the
participant or the participant's family is expelled from the
Program and shelter, as provided in the Mountain View Family and
Women Shelter Rules and Regulations, which are attached hereto as
Attachment A and incorporated by reference herein. Such a
termination shall be effective at ,the time of expulsion.
4 . Fees .
a. As consideration for this agreement, Licensee shall pay to
County each week an amount equal to 30% of Licensee ' s adjusted
monthly income (as defined by the U.S. Department of Housing and
Urban Development) , prorated for weekly payments .
b. As consideration for this agreement, Licensee will be
asked to donate County an amount of food stamps received by
Licensee equal to 75% of the food stamps received by Licensee each
month.
C. The above weekly payments are due by 6 : 00 p.m. on Friday
of each and every week. The payments under paragraph a. above must
be paid in cash, money order, or cashiers ' check at the, Premises .
3
Licensee agrees to pay a late charge of $5 . 00 per day if any such
license fee. is not received within three days of the. due date.
5 . Hold Harmless .
Licensee shall defend, indemnify, save, protect, and hold
harmless the County, the. Housing Authority of Contra Costa County,
Shelter, Inc. , and their agents, officers, and employees from any
and all .claims, costs, and liability for any damage, sickness, .
injury or death arising directly or indirectly from .or: connected
with this agreement, the Program, or Licensee's use: of . the
Premises, including, but not limited to, the acts or omissions of
the Licensee, and\or Licensee' s child(ren) , guests and. invitees, or
the. acts .or omissions of any other person, including other.
participants and their children, . guests, and invitees, save, .and .
except claims or litigation arising from the sole negligence or .
sole willful misconduct of the County, the Housing Authority of
Contra Costa County, Shelter, Inc. , or their agents, officers, ;or
employees ...
6 . County Not Responsible for Acts of Others . .
The County shall not be responsible to Licensee, or Licensee's.
child(ren) named above, for personal injury or property damage- or
loss sustained by. Licensee which arises from the acts . or.omissions.
of any other participant , in the Program, . any participant's.
children, guests, or invitees, any neighbor of the Premises, or
other person on or about the Premises . The County. cannot .monitor
or control the behavior of other participants and their children,
guests, and invitees except to an insubstantial degree.
4
7 . Assignment.
Licensee may not assign any interest(s) under this agreement.
8 . Licensee Obligations and Conduct.
a. Licensee shall abide by the Mountain View Family and Women
Shelter Rules and Regulations ("Rules" ) , which are attached hereto
as Attachment A and incorporated herein by reference. Licensee
shall abide by all amendments to the Rules as they may be, made from
time to time, after notice to the Licensee of the amendments.
Licensee acknowledges that Licensee has received, read and
understands the Rules . Licensee's child(ren) named above, if any,
and Licensee's guests and invitees, shall also abide by the Rules.
Licensee shall be responsible for ensuring that Licensee's
child(ren) , guests, and invitees abide by the Rules. Licensee
acknowledges and understands that violations of the Rules may lead
to termination 'of this agreement and termination of participation
in the Program by Licensee and Licensee' s child(ren) .
b. Licensee shall keep Licensee's living unit at the Premises
as clean and sanitary as its condition permits; dispose of all
trash and waste in a clean and sanitary manner; operate all
appliances, plumbing and fixtures in a safe and proper manner;
prevent the destruction, damage or removal of any part of the
Premises; and refrain from doing or permitting any act that
disturbs or endangers other participants, neighbors of the
Premises, or other property.
c. Licensee is responsible for any damages caused to' the
Premises by Licensee, and\or Licensee' s child(ren) , guests, or
5
invitees, excepting ordinary wear and tear. Damage includes_; but
is. not limited to, damage to buildings, fixtures, furniture,
equipment, and tools, as well as lost property, such as keys,
linen, blankets, and cooking utensils .
d. Licensee shall . not use, or allow Licensee's child(ren) ,
guests, or invitees to use, the Premises for any unlawful purpose,
to violate any. law or ordinance, or to commit waste or nuisance on
the Premises. Licensee shall refrain from illegal,., ,or other
activity which impairs the physical or social environment of the.
Premises .
e. Licensee shall clean up after Licensee and. . Licensee's.
child(ren) , guests, and invitees in all common areas, including the
kitchen, bathroom, laundry, and multi-purpose room.
f. Licensee must share in the common duties of participants,
including helping prepare meals, clean up of the Premises, and food
shopping.
9 . Repairs and Alterations .
Licensee shall not make any repairs on or alterations to the
Premises . Licensee. shall notify the County or Shelter, Inc. of all
items in need of repair, including broken appliances and items,
overflowing or malfunctioning drains or toilets, and other problems
noted in the building or fixtures .
10 . County's Right of Entry.
The County retains the right, and Shelter, Inc. shall have the
right, to enter Licensee's living unit at the Premises at any time
without notice to make necessary repairs, supply necessary
6
services, show the Premises to prospective purchasers, tenants,
contractors, or participants, and assure compliance with this
agreement and the Rules . Licensee acknowledges and agrees that-7-the.
failure to comply with the Rules is an emergency that authorizes
immediate entry into Licensee's living unit.
11. Breach of Agreement.
The parties consider each and every term and condition of this
agreement, including the Rules, to be material and reasonable..
12 . Misrepresentation in Applying for Program.
Any false or misleading statement or omission made by Licensee
in the application for the Program shall be a material breach of
this agreement.
13. Personal Property Remaining on The Premises .
Licensee shall pay the cost of storage, sale and disposal of
personal property left by Licensee on the Premises after the
termination of this agreement.
14 . No Waiver.
The waiver- by either party of a breach of this agreement shall
not be considered a waiver of any later breach.
7
15 . Entire Agreement.
This document contains the entire agreement between the
parties relating to the rights and obligations herein. This
agreement may not be modified except by a writing signed by both
parties.
LICENSEE:
Dated:
Signature of Licensee
Printed Name of Licensee
COUNTY:
Dated:
8
MOUNTAIN VIEW FAMILY. AND WOMAN SHELTER PROGRAM
RULES AND REGULATIONS
Participants in the Mountain View-Family and Woman Shelter
Program shall comply with all of the following rules and
regulations :
General Rules and Regulations
1 . Participants are responsible for getting appropriate
medical attention for themselves and their children.
2. - Smoking is not allowed -inside. Smoking may only be
allowed in designated outside areas.
3. Pets are not allowed (except guide dogss -for the blind
• 4 . No car repair work is allowed on the shelter property.
The washing of cars is not permitted on the shelter property.
5. Parking is allowed only in designated spaces . Illegally
parked cars will be towed at the owner's expense. Parking spaces
will be assigned to participants on a first-come, first-served
basis .
6 . A quiet time will be enforced between the hours of 9 :00
p.m. and 8 :00 a.m. During this quiet time, voices, T.V.s,
radios, and stereos must be kept at low volume. Parents are
responsible for keeping their children quiet during this quiet
time.
7 . Participants must sign in and sign out when they arrive
at and leave the shelter. A curfew of 9 : 00 p.m. Sunday through
Thursday and 11 : 00 p .m. Friday and Saturday will be enforced .
Participants may not leave the shelter after curfew . if
participants will be absent from a meal / they must inform shelter
staff beforehand. Case managers may extend curfews and permit
participants to stay out of the shelter overnight for good cause
in special, individual cases .
8 . Participants are responsible for the safekeeping of keys
provided to them. The keys must be returned to shelter staff
when participants leave the program. If keys are lost,
participants must immediately report the loss to shelter staff,
and participants must pay the cost of replacement. Participants
must not make copies of the keys . Participants must not give or
lend their keys to others.
9 . Participants are required to immediately notify shelter
staff of any injury, illness, or harm to participants or
participants ' family members, and of any injury or loss of
participants ' property.
10 . Participants must be properly dressed while in the
common areas of the shelter.
11. Participants access to telephones is limited to the pay
telephone. In only special cases for good cause will
participants be permitted by shelter staff to use the shelter
office telephone.
12 . Participants are not promised an assignment to any
particular living unit. The shelter may assign and reassign
participants to living units as deemed necessary by shelter
staff .
13 . Participants are required to meet regularly with their
case managers , to follow their case plans , to be honest with
shelter staff , and to advise their case managers of all changes
in their income and living situations .
14 . Participants must attend all House Meetings , unless
excused from attendance by shelter staff before the meeting.
15. Participants are allowed to have guests at the shelter
between the hours of 9 :00 a.m. and 5:00 p.m. if shelter staff is
informed of the guests beforehand, the 'guests sign in, and the
guests do not disturb any other persons . Shelter staff may
require any guest to leave the shelter any time for any reason.
Participants are responsible for the acts or omissions of their
guests while they are at the shelter.
16.E Participants with children at the shelter.must supervise
their children or provide for.a responsible person to supervise
their children at all times. Any caretaker of children must be
approved by shelter staff beforehand. If parents leave the
shelter without their children, the children must be under the
supervision of a caretaker, and the parents should leave a
telephone number so they can be reached in case of, an emergency.
Participants with children under the age of twelve ( 12) must not
leave such children unattended at any time.
17 . Corporal punishment of children is not allowed at the
shelter. Participants are not allowed to spank, hit, shout or
yell at children at the shelter. Children are not allowed to
physically or verbally abuse other children or adults . Parents
are responsible for their children's acts and omissions,.
18 . Any person suspected of child abuse will be subject to
investigation. Child abuse is a serious problem. The law
requires that shelter staff report any abuse to Child Protective
services . Participants may be expelled from the program for
child abuse.
19 . Participants must fill out all required forms and
paperwork as directed by shelter staff. Participants must
cooperate with shelter staff at all times .
20 . Participants are required to use- all appliances,
fixtures, and equipment at the shelter in an appropriate and safe
manner.
Rule Violations and Penalties
Participants and participants ' children who violate any of
the General Rules and Regulations above or the rules set forth
below are subject to warnings and\or expulsion of the participant
^ � or family from the program and shelter.
Immediate Expulsion
The following rule violations will result in an immediate
expulsion of a participant (and the participant's children) from
the program and shelter:
1 . Assault. ( Intended to mean actual physical assault with
some intent to do bodily harm (underlying hostility and
anger apparent) . )
2 . Threat of assault. (Specific verbal or physical
behavior that shows the predisposition to do bodily harm.
Before' anexpulsion for threat of assault is issued, shelter
staff procedure shall include warnings from staff if tempers
flare, use of "timeout" periods or separating shelter
participants to prevent threats . )
3 . Serious property damage.
4 . Stealing.
5 . Use, sale, or possession of alcohol or illicit drugs ori
the shelter premises .
6 . Sale or sharing of prescribed drugs .
7 . Illegal acts that give rise to danger to others .
8 . Misrepresentation or falsification of material
information provided to shelter staff.
9 . _Abusive, loud, or profane language, racial slurs, or
sexually harassing words.
10. Trespassing, loitering, soliciting, illegal acts, or
panhandling in the neighborhood.
Expulsion After One Warning
The following rule violations will result in expulsion of a
participant (and children) from the program and shelter, if the
participant has received one warning for the same rule. violation:
1. Carrying a weapon. (Any instrument of offensive or
defensive combat- is considered a weapon. All participants
will be asked at Intake if they carry weapons . All weapons
will be retained. by shelter staff in locked storage until
the participant leaves the program and shelter. )
2 . Disruptive behavior. (This includes a refusal to
cooperate with shelter staff in program expectations and\-br
recuirements . This also includes abnormal physical actions
or behavior, such as the following : loud communication;
interference, intimidation, and\or harassment of other
participants or their children; and aggressive physical
behavior or movement. ) -
3 . Repetitive pattern' of drug abuse.
4 . Failure to pay fees (as set forth in the participant' s
license agreement) after the seventh (7th) day following their
due date.
5 . Failure to comply with a provision in the license
agreement between the County and the participant.
Expulsion After Two Warnings
The. following rule violations will result in expulsion of a
participant (and children) from the program and shelter, if the
participant has received two warnings for the same rule
violation:
1. Failure. to follow case plan.
2 . Failure to meet with case manager at assigned meeting.
3. Failure to keep case manager advised of changes in
participant's income, job, or living situation.
4 . Failure to attend House Meetings, unless excused
beforehand by shelter staff. .
5 . An unauthorized absence from the shelter, or the failure
to arrive before curfew.
6 . Leaving .the shelter after curfew.
7 . Failure to keep living unit clean and sanitary.
8 . Recusal to share in community work around shelter,
including clean up of the shelter premises, help in
preparing meals, and food shopping.
9 . Violation of Any rule set forth above in "General Rules
and Regulations" (Rules I through 20) .
EXPULSION AND WARNING PROCEDURE
1 . A participant is expelled from the program and shelter by a.
written notice from the case manager or shelter staff
stating the grounds for the expulsion and the facts
supporting the expulsion. A participant is issued a warning
about a rule violation by a written notice from: the case
manager or shelter staff stating the grounds for the warning
and facts supporting the warning. Copies of the written
notices are to be distributed as follows :
Copy to participant
Copy to participant's file
Copy to shelter's monthly expulsion and warnings
file.
Copy to the Homeless Management Office
2. Fill out Part I . of the Notice of Action (NOA) form
providing complete and accurate information at the time of
the rule violation.
3 . Give a copy of the NOA to the participant if present or show
why it was not possible to provide the participant with this
notice.
4 . The participant has 24 hours to request an appeal from the
expulsion or the warning. If an appeal is requested from
the participant , the Par--iciPant must fill out Part II . of
the NOA.
S . An appeal hearing should be scheduled within three ( 3 )
calendar days of the date the appeal was requested.
6 . The appeal will be heard by the shelter director or his\her
designee. The hearing must be conducted by a person who did
not take part in the decision to expel or warn the
participant.
7 : A participant has a right to remain in the shelter while
he\she is waiting- for her\his appeal hearing, unless the
expulsion involved an assauit, threat of assault, or damage
or theft. of property.
8 . At the hearing, a participant has the right to be
represented by an individual of his\her choice. The
participant has the right to bring witnesses in his\her
favor and to question witnesses. against him\her.
9: The results of the hearing should be decided in Part III . of
the NOA and signed by the shelter staff person who conducted
the hearing. Give one completed copy of the NOA to the
participant, and the other copies as provided for in
paragraph no. 1 above.
I have read and understood the Mountain View Family and
Women Shelter Rules and Regulations, as set forth above. I agree
to follow and comply with the Rules and Regulations . I also
agree and understand that any violation of the Rules and
Regulations may lead to my expulsion from the program and
shelter. Shelter staff answered any questions I had regarding
the Rules and Regulations .
Participant's Signature Date
HOUSE RULES PERTAINING TO PARENTS WITH CHILDREN
* Children must be supervised at all times. Do not expect staff, other residents or older
children to.supervise your children, unless special arrangements have been made.
* Children must be taught not to hit, shove or bite other children.
* Children need to be taught how to play with toys appropriately. Destruction of toys is not
okay. "
* If children are having difficulty playing together, it is expected that their parents will
separate them.
* We must all strive to make mealtimes a quiet, relaxing period for all residents. When
children are finished eating they must leave the multi-purpose room and not return until the
meal is over. Parents must serve children their food. Eating is allowed only at tables, not
on sofas in front of the television.
* Children are not allowed in the multi-purpose room unless supervised by their parent or
another designated adult.
* Children are not allowed in the adult computer room when class is in session.
* Giving children sugary treats around bed time is not advisable.
* Children need to be in bed or in their rooms by 8pm Sunday through Thursday and by
10pm Friday and Saturday. One hour prior to bedtime is "wind down time". Parents are
expected to engage their children in quiet activities such as: storytime, puzzles, board games,
bath time, or television/ tapes (kept low).
MOUNTAIN VIEW HOUSE TRANSITIONAL HOUSING PROGRAM.,
DEFINITION OF TERMS
"Battery" means actual physical assault with some intent to- do
bodily harm wherein underlying hostility and anger is apparent.
"Child abuse" - means physical injury which is inflicted by other
than accidental means on a child by another person. Also means
sexual abuse of a child. Also means willful cruelty, or
unjustifiable punishment of a child; i .e . , a situation where any
person willfully causes or permits any child to suffer or inflict
thereon unjustifiable physical. pain or mental suffering . Also
means unlawful corporal punishment.
"Corporal punishment" - IT(Ear_LS a situation where any person
mon
willfully inflicts upon any child any cruel or inhuman corporal
punishment or injury resulting in a traumatic condition.
"Disruptive Behavior" - is limited to mean :
1 . Refusal to cooperate with staff in program rules,
including case plan requirements, and/or
2 . Hostile physical actions or behavior such as loud
communication; interference , intimidation and/or harassment of
other residents or staff . Aggressive physical behavior or
movement.
"Inadequate supervision of children" - means Parent is physically
present to supervise her/;lis child/children, but is not paying
close enough attention to prevent child from coming to possible
harm or to prevent child from harming another child.
"Leaving children unattended" - mean; that the parent is not
physically present to supervise her/his child/children, and ,.as
not made arrangements with a responsible caretaker to do so in
her/his absence. When arrangements have been made , it also means
failure to return or call as prolaised, and failure to leave name
of care taker , time of return , and number where can be reached
with staff .
Self-sufficiency Action Ll-T1 _ r :_T=r v ...1 al. •vC �.�=e doCUTi!8l.1` .
r
14net] by each re s iL�1:'_ , pr ati�l� member of Tammy Unit , L;:a
c utliI:es specitic activIties witi1111 t%at are
to be acconipi is"hed by "he r-e maiden li:e Se activities are 1cj. nt.1y
teeter I 1n?u by the res., dent_ and the pr ogranl case manager :arid
Specity Steps to be taken winch 'lead -cowards Seir -SliiTlCie ICy o
Titei e i�Jenf
:. e7.luai Ll raL a II'Cit i. - .+;_ _exu_zy Cl+. +_b . ='y'_!+_ - - - +o
ta'. =+I , aI)u +_ _,ler Ci ..'a. al., _� �: j'a.. Ca� =%IIQ:I+_ _ _1 .z c-=.i ua�
+,i:__ -. Ila., I1 pu-1 pi:�:..e
_.,ire i oIi.-b v _I +_'. ail 1
environment. Impermissible harassment may take many forms,
including verbal , visual , and physical conduct, . as well as
retaliation for having reported the harassment.
"Threat of Assault" - means specific verbal or physical behaviors
which indicate the predisposition to do bodily harm. If tempers
flare, staff should attempt to prevent an actual threat by
issuing warnings, using time out periods and separating
residents.
"Under the influence" - meansevidence of , or reasonable
suspicion of , being intoxicated by alcohol and/or drugs which
effect their behavior as evidenced by slurred speec,i, agitation,
unmanageable end disruptive behavior as shown by an inability
and/or unwillingness to respond to requests for cooperation or
staff direction .
"Verbal abuse" - means profanity , shouting, intimidating body and
verbal language .
"Weapon" - means any instrument of offensive or defensive combat
is considered to be a weapon.
r
CONTRA COSTA COUNTY HOMELESS HOTLINE 800 NUMBER
County Homeless Program staff have been working with Crisis& Suicide Intervention staff to
develop and implement a new homeless referral system to facilitate entry into the County's
emergency shelters and the Mt. View transitional housing site, as well as provide information and
referral on homeless services provided in Contra Costa County. We have discussed various
methods of utilizing the services of C&S to streamline the process of accessing shelter and
receiving referrals, and to ensure that a homeless individual or family, an agency staff person, or a
concerned citizen will reach a live voice (a person)when calling for assistance instead of voice
mail, 24 hours a day, seven days a week. We are looking into the possibility of providing an 800
number for this service, and we are currently working with the phone company to determine
guess-timates of the cost of an 800 line to compare with the current costs of 3 local toll numbers
used for the existing Homeless Referral Line.
Funding is still being identified for this hotline service. Grant proposals have been submitted to
HUD and other sources. To date, $18,000 from a Federal Emergency Shelter Grant through the
County has been secured, and a grant from Pacific Bell is pending. HUD did not fund our
proposal. County staff will continue to work with C&S to move ahead with the implementation
of this service, once the funding, information transfer mechanisms, and technology are worked
out and agree to. Staff will keep the Family and Human Service Committee informed about our
progress in the planning, funding, and implementation of this important service.
AD HOC TASK FORCE AND COMPREHENSIVE HOMELESS PLAN
The first meeting of the Homeless Program Ad Hoc Task Force took place on Friday, August
11th. Twelve representatives attended this meeting and discussed their concerns and goals for
Contra Costa's Comprehensive Homeless Plan and the planning process we are beginning to
undertake together. Staff gave an overview of homeless planning in Contra Costa County and the
role of the Ad Hoc Task Force. We discussed the homeless planning process which has taken
place in other Bay Area counties, and resources, materials, and plans which already exist on
homelessness in Contra Costa County.
We discussed the Continuum of Care for the Homeless in Contra Costa County, identified some
gaps in housing and services, and other related planning processes which have taken place.
Discussions continued on outreach strategies for consumer input, needs assessment, the
implementation of the planning process, and the need to raise community awareness and support,
and to educate Contra Costa residents about homelessness in our community. The Task Force
has agreed to meet once a month and will participate in additional focus groups and working
groups as appropriate. Our next Task Force meeting will take place on Friday, September 15th
to develop the guiding principles and structure the work of the Task Force and its subcommittees,
build consensus around the service priorities and gaps, develop the outreach strategies to be used,
and review our time line for the planning process.
r
HOMELESS PROGRAM TIMELINE
SEPTEMBER 4=9'9rW - JUNE IaW
lq9� 1996
DRAFT
TASKS S O N D J F M A M J
EMERGENCY SHELTER PROGRAM:
1 . Program reorganization and X X
development
2 . Staff recruitment and training X X
3. Implementation of revised program X
4 . Renew contracts w/ Shelter, Inc. X X X X
5 . Quality Assurance reviews; program X X X X
modifications X
6. Fund raising and grant writing X X X X X X X X X
7. Budget review X X X X
8. Year end report x
TRANSITIONAL HOUSING PROGRAM:
1 . Complete review and HUD report for X X
program Year III
2 . Meeting with HUD; budget X X
realignment for grant
3 . New contracts for Year IV X
4 . Identify match for Year. IV; develop X X X X X X X
additional funding
5. Budget review X X X X X
6. Program Quality Assurance reviews; X X X X X
program modifications
CENTRAL COUNTY SHELTER REHABILITATION:
1 . Hire architect X
2 . Prepare architectural drawings and X X X X X
specifications
3. Plan review X X
4 . Bids x
5. Rehabilitation X X X
6. Identify additional funds needed to X X X X X X X X X
complete rehabilitation; grant writing
TASKS S O N D J F M A M J
PROGRAM DEVELOPMENT/ GRANT WRITING:
1 . Budget development and evaluation X X X X X X
2 . Development of grant proposals X X X X X X X X X X
3 . Development of County Homeless X X X
Trust Fund
4 . Development of Homeless Hotline 800 X X
Line, I & R, etc.
5. Coordination of development of X X X X
County proposals for the Bay Area
Homeless Initiative
6. Development of Homeless Economic X X X X X X
Development proposals
7 . Identify funds needed to complete X X X X X X X X X
rehabilitation of the Central County
Shelter; grant writing
8 . Identify funds needed to complete X X X X X X
purchase of the Central County Shelter
9. Assist with the coordination of X X X X X X X X X X
community and volunteer efforts to
support the homeless program
HOMELESS PLAN TIMELINE
SEPTEMBER 199* - JUNE
DRAFT
TASKS S O N D J F M A M J
1 . DESIGN PLANNING PROCESS, including X
agreement on goals, guiding
principles, planning framework,
timeline. and final product.
2 . INFORMATION GATHERING & OUTREACH, X X X X
including review of existing plans and
reports, community input process, and
outreach to key constituencies .
3 . WORKING GROUPS CONVENE, including X X X X
development of action steps and
projected outcomes, costs and sources
of funding.
4 . INTEGRATION & PRIORITIZATION, X X
including synthesis of the
recommendations of each of the working
groups .
5. PRODUCTION & DISSEMINATION OF X
DRAFT PLAN
6 . PUBLIC REVIEW & PLAN REVISION X X
7 . FINAL HOMELESS PLAN COMPLETED X
DATE: `�/IZ/f 6'
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