HomeMy WebLinkAboutMINUTES - 09201994 - IO.3 I .°.-3 5-._.L Contra
To: BOARD OF SUPERVISORS .� -
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FROM: INTERNAL OPERATIONS COMMITTEE .�J �► ; Cost
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County
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September 12 1994
DATE: p � rlsTA C()UN� ct
SUBJECT: PERFORMANCE EVALUATION OF THE ANIMAL SERVICES DEPARTMENT
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SPECIFIC REQUEST(S)OR RECOMMENDATION(S)&BACKGROUND AND JUSTIFICATION
RECOMMENDATIONS:
1 . ACCEPT the attached report from the Director of Animal
Services reflecting the response by her Department to our
Committee' s request for data which will allow us to evaluate
the performance of her Department.
2 . ENDORSE the attached memorandum from the County Administrator
to County Department Heads, outlining in more detail the types
of data we are interested in receiving from Department Heads
as a part of our review of their performance, specifically in
the following areas:
• What does the Department Do? What is the mission of the
Department and what programs does it operate in support
of accomplishing that mission?
• What resources (money, personnel, contracts with outside
agencies) does the Department have available and how are
they deployed?
• Who does the Department serve in terms of the number and
characteristics of the portion of the community which is
most likely to be served by this department?
• What are the Department's performance indicators, how are
they measured and what progress has there been in
achieving the indicated objectives over the past year?
• What challenges is the Department currently facing which
impact or complicate its ability to perform its mission?
CONTINUED ON ATTACHMENT: YES SI ATURE:
-RECOMMENDATION OF COUNTY ADMINIST AT R COM D N OF BOARD COMMITTEE
APPROVE OTHER "� _ JC
JEFF SMITH MARK DeSAULNIE
SIGNATURE(S):
ACTION OF BOARD ON
APPROVED AS RECOMMENDED OTHER
_10, 1994V
VOTE OF SUPERVISORS
I HEREBY CERTIFY THAT THIS IS A TRUE
UNANIMOUS(ABSENT ) AND CORRECT COPY OF AN ACTION TAKEN
AYES: NOES: AND ENTERED ON THE MINUTES OF THE BOARD
ABSENT: ABSTAIN: OF SUPERVISORS ON THE DATE SHOWN.
ATTESTED SEP 2 0 1994
Contact: PHIL BATCHELOR,CLERK OF THE BOARD OF
M. County Administrator SUPERVISORS AND COUNTY ADMINISTRATOR
Diane Iwasa, Director of Animal Services
Sara Hoffman, Senior Deputy County Administrator ,
George Roemer, Senior Deputy Count DEPUTY
I .O.-3
• What are the Department' s objectives for the future and
how will progress toward them be measured?
3 . REQUEST that all departments which have not yet made their
presentations to our Committee utilize the format outlined in
the County Administrator' s memorandum in an attempt to
standardize and make more uniform the type of data which is
presented to our Committee.
BACKGROUND:
On June 28, 1994, the Board of Supervisors referred to the Internal
Operations Committee a request to develop a procedure which would
allow the Internal Operations Committee to meet with each
Department Head during the year and report on the Department' s
activities . On July 11, 1994, our Committee approved a process
outlined by the County Administrator, which provides for the
following process :
1 . Direct the .County Administrator to prepare a schedule for
meeting with each department head and reviewing written
reports from each department, beginning in September.
2 . Request that these reports include the following information:
• An identification of the performance criteria against
which the department should be measured.
• A description of the extent to which the department has
met the established criteria.
• An explanation of areas of concern for the department.
• A listing of areas in which the department will focus its
efforts in the future.
On August 16, 1994, the Board of Supervisors approved a tentative
schedule for these presentations which called for the first three
departments to make their presentations to our Committee on
September 12, 1994 .
On September 12, 1994, our Committee met with Diane Iwasa, Director
of Animal Services . Ms . Iwasa had supplied the attached report to
our Committee in advance so that we had an opportunity to review it
before the meeting.
We appreciate the information which was supplied, which was quite
complete and included some budget data, personnel breakdown and
program statistics . It also included a good review of the programs
which are operated by the Department. It would have been more
helpful to relate the dollars spent to specific programs and
numbers of individuals served by each program. In addition, we
would like to see specific data on each of the services provided by
the Department that indicate the extent to which the objective of
the program was accomplished. In general, we would like, in the
future, to have the outline of information which is provided to us
by Department Heads somewhat more standardized, as is outlined in
the County Administrator' s memo dated September 15, 1994 .
We will continue to meet with Departments throughout the coming
year and will look forward to having the Departments ' submissions
become more detailed and specific and we move along and are able to
better define what we need to have included in these presentations .
2
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Animal Services Department Contra A ni mnmal Sasa el Ser
Arviceces Director
4849 Imhoff Place Costa
Martinez, California 94553-4393
(510)646-2995 County
651 Pinole Shores Drive
Pinole, California 94564-2632 �� SE'L•��
(510).374-3966
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TO: INTERNAL OPERATIONS COMMITTEE, DATE: September 12, 1994
BOARD OF SUPERVISORS
FROM: Diane Iwasa, Animal Services Director
SUBJECT: ANIMAL SERVICES REPORT ON PERFORMANCE CRITERIA;
ACCOMPLISHMENTS, PROBLEM AREAS, AND FUTURE FOCUS
FOR THE DEPARTMENT
Attached for your review is the Animal Services Department's Report on
Performance Criteria, Accomplishments, Problem Areas, and Future Focus for the
Department.
Additional items of information:
--On September 7, 1994, 1 was notified by telephone that the City of Pinole adopted the
contract with Contra Costa County Animal Services for animal control services on
September 6, 1994. The City of Pinole will be sending a confirming letter with a copy of
the Resolution extending the contract.
--There has been an increase in reported sightings of Mountain Lions in residential areas of
Contra Costa,County. The Animal Services Department has met with the California
Department of Fish and Game and the Sheriffs Department to review and revise protocol.
Additional training has been provided to Animal Services personnel.
attachment
cc: Phil Batchelor, County Administrator
Scott Tandy, Assistant County Administrator
Lisa Driscoll
Mike Ross, A.S.O.
files
Animal Services Department Contra Diane Iwasa
Animal Services Director
4849 Imhoff Place Costa
Martinez, California 94553-4393
(510) 646-2995 County
651 Pinole Shores Drive
Pinole, California 94564-2632 E...S
(510)374-3966
STA cou Baa
HISTORY:
Prior to 1979 the animal control functions of the County were performed by the Animal
Control Division of the Department of Agriculture. The Animal Services Department
was created by Ordinance 79-17 and began operations as a separated Department on
April 1, 1979. On December 23, 1980, the Board of Supervisors adopted the revised
County Animal Control Ordinance. This Ordinance sets forth the legal authority for the
Departments operations and defines the scope of those operations.
GOALS AND OBJECTIVES:
Department Goals:
■ To protect the citizens of Contra Costa County from animal related
disease and injury.
® To encourage responsible pet ownership and the humane treatment of
animals.
■ To enforce State laws and County ordinances relating to animal control
and welfare.
® To minimize animal suffering.
v To provide a safe and fulfilling work environment.
Department Objectives:
■ Reduce the number of animals that are euthanized by the County.
■ Maximize the number of licensed dogs in the County.
.■ Educate the public regarding responsible pet ownership.
o Provide a high level of humane care for animals in our custody.
■ Recognize that the public is the reason for our work not an interruption to
it.
■ Encourage employee achievement and productivity.
2
DEPARTMENT} STAFFING:
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.:<.:_ ...;::;<.::.;:.; :: : AllocaEed.;Pos�tcns:.................. ......
.:.::........: .. ..:..:.:::..:..:: :::.:
Director 1
Operations Manager 1
Administrative Officer 1
Executive Secretary 1
Animal Clinic Veterinarian 2
Animal Services Lieutenant 5
Animal Services Officers 24
Senior Animal Center Technician 2
Animal Center Technician 5
Office Manager 1
Clerical Supervisor 1
Senior Clerk 8
Experienced Level Clerk 11
Animal Health Technician 2
Total 65
BUDGET:
...:.......... ..:::::...:::::.::.. ..... . :... . . ::::.:.....:. ...:::::::.::::.:..:.::
Salaries and Benefits $3,068,004
Services and Supplies $386,950
Fixed Assets $11,200
Total Expenditures $3,466,154.00
.....::......:::.:.:;.;.:;.:..:..:::::::::.:.:
................................................................................................................................................................................................................................
Animal Licenses $968,250
City Contracts $1,016,383
Fines And Fees $593,750
Surgery Fees $140,000
Animal Adoption Fees $30,000
Miscellaneous $695
Total Revenue $2,749,078.00
Net County Cost $644,773
ANIMAL SERVICES DEPARTMENT
3
PERFORMANCE INDICATORS:
Activity Indicators 1991-1992 1992-1993 1993-1994 % Change From 1992-
Estimate 1993 to 1993-1994
Dog Bites Reported 1,055 1,076 1,028 -4.47%
Dogs Quarantined 996 1018 967 -5.01%
Percentage of Dogs 94.4% 94.6% 94.1% -053%
Quarantined
Calls Handled Per 3,239 3,549 3,600 +1.44%
Officer
Animals Currently 102,223 110,736 115,000 +3.85%
Licensed
7.25:1 6.82:1 6.70:1 -1.76%
Revenue Indicators 1991-1992 1992-1993 1993-1994 % Change From 1992-
Estimate 1993 to 1993-1994
Animal Licensing $706,884 $835,692 $900,000 +7.70%
Revenue
Total Revenue $2,208,884 $2,330,937 $2,510,000 +7.68%
ACCOMPLISHMENTS:
Volunteer Program:
Provided animal safety and humane education presentations to school and community
groups by extending the volunteer program
Adopt a Teacher Program:
"Adopted" almost 500 classrooms through the "Adopt-a-Teacher" program with private
donations to cover the $18-$20 per classroom cost. Received recognition in the
Humane Society of the United States magazine as a Special Donor for the second year
in a row.
ANIMAL SERVICES DEPARTMENT
4
Revenue Enhancement:
Implemented a "Notice of Non-Compliance" program to allow citizens to clear Animal
Control Ordinance violations administratively at reduced cost to the citizen. This
program has allowed the Department to retain revenue that otherwise would have been
diverted to the State.
Reduction of General Fund Contribution:
Decreased the percentage of General Fund contribution from 29% of the Department's
budget in 1989-1990 to only 18.6% in 1994-1995, without layoffs or the elimination of
services.
Productivity:
Consistently ranked highest among seven Bay Area counties in the number of calls
handled per Animal Services Officer. The Department responded to over 60,000
service calls in calendar year 1993.
SERVICES:
. . ................................................................................................................................................................................................................
Rabies Control State law requires counties that are
declared rabies endemic areas to:
• Investigate animal bites
• Quarantine biting animals
• Maintain a pound system
• Operate a dog licensing program
• Conduct low-cost rabies vaccination
clinics
Leash Law Enforcement The County Animal Control Ordinance
requires that dogs be kept on a leash
when not on the property of their owner.
Owners in violation are either issued a
court citation or the animal is impounded.
Animal Cruelty Investigation Cruelty to animals is a violation of the
State Penal Code. Reports of cruelty are
investigated by Animal Control Officers.
Officers testify in court if the investigation
substantiates the allegation and criminal
charges are brought.
ANIMAL SERVICES DEPARTMENT
5
Dangerous Animal Investigation Repeated biting incidents or citizen
complaints relative to aggressive dogs
are investigated by Animal Services
Lieutenants. Owners charged with
possession of a dangerous animal are
allowed to challenge this assertion at a
public hearing conducted by the
Department's Administrative Officer.
Animal Licensing The State Health and Safety Code
requires the licensing of dogs in rabies
endemic areas. The State Agriculture
Code also requires dog licensing. The
Department uses a computerized system
to identify owners who have vaccinated
their dogs against rabies but who have
not obtained a license. Follow-up is done
by Animal Control Officers who issue
court citations to owners in violation.
Barking Dog Complaints The department investigates complaints
of barking dogs and works with the
District Attorney to alleviate these
problems.
Dead Animal Pick-up Dead animals pose a health risk. The
department receives requests to pick up
dead animals and Animal Control
Officers perform this function as a part of
their regular patrol duties.
Police Search Warrant Assistance Drug dealers often protect their property
with aggressive and potentially
dangerous dogs. The department assists
various police agencies by subduing
these animals when a warrant is served.
Volunteers Over 70 public spirited citizens
concerned with animal welfare issues
volunteer their services to assist with the
lost and found program, animal
adoptions and in scheduling
appointments at the spay/neuter clinic.
Euthanasia Sick, old and unwanted animals are
humanely euthanized by injection.
ANIMAL SERVICES DEPARTMENT
6
Citizen Requests For Service Animals create many problems for
citizens living in an urban and suburban
environment. Calls include:
• Animal rescue
• Loose exotic animals
• large snakes
• alligators, lizards
• lions, and other large
cats kept as pets
• Wild Animal Complaints
• skunks
• deer
raccoons
• rattlesnakes
• Female in season
• Loose livestock
Education Program "Safety Around Animals" and humane
education programs have been given to
over 10's of thousands school children,
the Post Office, PG&E, the Water District
and numerous service clubs; Lions,
Rotary etc. The safety program has
resulted in a significant reduction in the
number of dog bites, particularly to
children. From 1721 dog bites in 1980 to
1113 in 1993. A reduction of 35 %.
Spay/Neuter Vaccination Clinic This self supporting program provides
low cost spay/neuter services to the
public and has in part been responsible
for the decrease in the number of
animals euthanized by the County from
over 46,000 in 1971 to less than 12,500
in 1993. A reduction of 73 %.
Adoption Animals are sold to citizens desiring a
pet.
Lost And Found Persons who have lost a pet and those
who have found an animal can use the
Departments services to reunite animals
with owners.
ANIMAL SERVICES DEPARTMENT
7
AREAS OF CONCERN
. :...:................. .:::..:.....:.....................:..:..........:...: :.:.:.:.::::::..:::.:..::....:..:::. ..:.:::::::::
Facilities The main part of our animal control
centers were constructed in the late
1940's and early 1950's. These buildings
do not meet the current needs of the
citizens of the County and are a source
of low morale for our staff. The Central
Sanitary District expressed an interest in
our Martinez center but these
negotiations are stalled because of a
disagreement over the cost of
replacement. If The Sanitation District
does not purchase these facilities we
must remodel our existing buildings.
Vehicle Fleet Our Animal Control Officers put
approximately 28,000 miles per year on
our animal control trucks. Some of these
vehicles have over 160,000 miles on
them and are in constant need of repair.
This impacts the efficiency of the
department and if not addressed will
threaten our ability to provide service.
Growth The county is growing rapidly in the
Eastern and Southern sectors. In order
to provide a reasonable level of service
satellite Animal Control Centers should
be built in the East and South areas of
the County.
City Contracts The Department will collect over
$1,000,000 from our contracts with the
cities in fiscal year 1994-1995. When the
County first contracted with the cities in
1985 we agreed that the level of service
would remain the same. Our ability to
keep this agreement in the face of ever
decreasing County general fund support
is of concern.
ANIMAL SERVICES DEPARTMENT
8
AREAS OF FOCUS
Increase productivity and revenue to Increase number of animal licenses sold,
support service levels and contracts with increase license enforcement
cities.
Reduce number of adoptable animals Increase numbers of animals spayed and
euthanized neutered, expand Humane Education
activities, expand adoption activity with
community based organizations and
special interest groups.
Improve employee/management relations Continue staff training programs and
workshops to improve communication and
develop positive caring relationships.
Recognize positive contributions toward
reaching Department Goals and
Objectives
ANIMAL SERVICES DEPARTMENT
ANIMALS EUTHANIZED
YEAR IMPOUNDED EUTHANIZED PERCENTAGE
EUTHANIZED
DOGS CATS DOGS CATS DOGS CATS
1965 14725 18103 8951 17276 60 . 79% 95 .43%
1966 15740 17831 9823 16868 62 .41% 94 .60%
1967 18323 21682 12221 21538 66 . 70% 99 . 34%
1968 20143 20998 13183 20086 65 .45% 95 .66%
1969 20953 24788 13771 23831 65 . 72% 96 . 14%
1970 24255 26636 16980 25889 70 . 01% 97 .20$
1971 25796 27774 18086 27603 70 . 11% 99 . 38%
1972 27513 22550 19951 22403 72 .51% 99 . 35%
1973 27352 20434 18874 20172 69 . 00% 98 . 72%
1974 25862 15887 16342 15562 63 . 19% 97 . 95%
1975 25299 13778 15031 13169 59 .41% 95 . 58
1976 24456 12737 15365 12135 62 . 83% 95 .27%
1977 24568 13060 15173 12330 61 . 76% 94 .41%
1978 24671 13937 14846 13025 60 . 18% 93 .46%
1979 21232 12506 12564 11609 59 . 17% 92 . 83%
1980 17826 10240 10745 8986 60 .28% 87 . 75%
1981 17643 10925 11049 10213 62 . 63% 93 . 48%
1982 18423 12219 12004 11339 65 . 16% 92 . 80%
1983 17666 10925 11050 10214 62 . 55% 93 .49%
1984 13687 10545 8830 9670 64 . 51% 91 . 70%
1985 12313 9400 7768 8576 63 . 09% 91 .23%
1986 12995 11108 8018 10239 61 . 70% 92 . 18%
1987 12133 10333 6655 8975 54 . 85% 86 . 86
1988 10189 10391 5394 8730 52 . 94% 84 . 02%
1989 10951 11222 5222 9161 47 . 69% 81 . 63%
1990 10434 12610 4881 10743 46 . 78% 85 . 19%
1991 7425 7600 3177 6206 42 . 79% 81 . 66%
1992 8462 9927 3564 8019 42 . 12% 80 . 78%
1993 7933 9584 3325 7839 41 . 91% 81 . 79
Corrected Copy
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CONTRA COSTA COUNTY
OFFICE OF THE COUNTY ADMINISTRATOR
651 Pine Street, 10th Floor
Martinez, California 94553
Telephone: 646-4087
DATE: September 15, 1994
TO: Department Heads
FROM: Phil BatchelO
County Administrator
SUBJECT: Presentations to 10 Committee on Department Performance
The Internal Operations Committee is very interested in thoroughly understanding your
department. In order to assist you in preparing an appropriate presentation, as well as
to standardize the presentations, we have prepared a sample presentation (attached). All
presentations must include:
1'. Overview. Review your department's functions (i.e., what do you do?). Discuss
each of your major programs. Identify the degree of discretion you have regarding
each program.
2. Resources. Explain how you accomplish your department's activities. Using the
program budget as a base, identify funding sources by type and condition of
funding (categorical, grant, etc). Identify your staff resources by program as well
as overall. Discuss affirmative action compliance and sick leave usage. Explain
the role of automation in your department. Discuss your use of contracts with
community-based organizations and others to fulfill your obligation.
3. Client Profile. Outline who you serve, including the numbers of clients by
program, the characteristics of these clients and any eligibility for service. Clearly
indicate the relationship between your department and your clients.
4. Performance Indicators/Outcomes. Present your department's performance
indicators and the status of the indicators. Include measurable outcomes
whenever possible.
5. Challenges. Overview the challenges facing your department, such as the
changing characteristics of your clients, availability of resources, changes in
funding sources, regulatory barriers, need for system changes or other types of
challenges.
6. The Future. Describe future directions for your department and strategies to
increase the efficiency of your operation and the effectiveness of your services.
Please be as specific as possible in presenting information to the Internal Operations
Committee. Feel free to include graphs, charts and tables which you believe are
pertinent. You should submit 9 copies of your presentation to Claude Van Marter no later
than 12:00 noon of the Wednesday prior to your scheduled presentation. For more
information, please contact Claude Van Marter at 6-2602.